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Top 50 Technical Solutions Representative Skills

Below we've compiled a list of the most important skills for a Technical Solutions Representative. We ranked the top skills based on the percentage of Technical Solutions Representative resumes they appeared on. For example, 14.3% of Technical Solutions Representative resumes contained Hardware Issues as a skill. Let's find out what skills a Technical Solutions Representative actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Technical Solutions Representative

1. Hardware Issues
demand arrow
high Demand
Here's how Hardware Issues is used in Technical Solutions Representative jobs:
  • Related to network issue, hardware issues, voice over IP issues, outages, and outage related to weather.
  • Coordinated appropriate resources and team to location for all types of hardware issues.
  • Helped customers troubleshoot and resolve their printer's hardware issues.

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1 Hardware Issues Jobs

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2. Customer Service
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high Demand
Here's how Customer Service is used in Technical Solutions Representative jobs:
  • Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Maintain excellent customer service while meeting company metrics and quality standards.
  • Worked with customer service supervisor to resolve customer concerns.
  • Delivered excellent customer service and timely results.
  • Act as a customer service ambassador to ensure positive customer interactions with the company as well as the consumer product base.
  • Provide IT customer services to NASA employee's enterprise wide by creating & processing service requests.
  • Provided support via the telephone to Customer Service Engineers and customer in multiple national regions.
  • Recognized for Net Promoter Score (NPS) increase for excellent customer service.
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Provided excellent customer service by keeping case ownership from beginning to end.
  • Provide excellent customer service to clients by resolving their technical issues.
  • Research and resolve customer service issues for the NASA EUSSO.
  • Received multiple customer service awards from client based on performance.
  • Create fierce loyalty in our customers through customer service.
  • Provide pleasant and effective customer service and support.
  • Provide Customer Service Assistance by phone.
  • Demonstrated excellent analytical, problem solving and communication skills Recognized for displaying excellent customer service and technical skills.
  • Defused volatile customers situations calmly and courteously Accurately documented, researched and resolved customer service issues.
  • Provide excellent customer service by expressing empathy and de-escalation strategies.
  • Act as a mentor to lower level employees working on similar hardware and software.Knowledge and skills: Superior customer service skills.

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14,455 Customer Service Jobs

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3. Technical Support
demand arrow
high Demand
Here's how Technical Support is used in Technical Solutions Representative jobs:
  • Provided telephone technical support for corporations utilizing high-end workstations as well as contract support for SupportOne customers and SBC notebook computers.
  • Provide technical support as well as ensuring dealership technicians are following service information procedures.
  • Provide remote technical support for internal Microsoft employees and Microsoft Business Partners.
  • Served as operating systems expert, providing technical support for entire organizations.
  • Performed general and in-depth technical support for Navy personnel.
  • Provided post-sales technical support for all hardware and some software issues for high level customers who have purchases specific HP products.
  • Major Accounts Hardware technical support for Hewlett Packard Field Engineers, Account Representatives, Technology Consultants and Customer Support for printers.
  • Answered inbound chats, email, & calls from Procter & Gamble employees seeking technical support and assistance.
  • Performed remote technical support for an average of 600 phone contacts per month from Proctor & Gamble employees.
  • Resolved 95% of technical support calls on first contact when monthly goal for agents was 85%.
  • Provided technical support by remote desktop software, phone and email in a global call center environment.
  • Provided high level of customer care, technical support and training for end users and associates.
  • Processed an average of 14 calls a day of both inbound and outbound technical support calls.
  • Provided Navy, Marine and Civilian personnel with technical support regarding their computers.
  • Served as the initial point of contact to FedTraveler.com clients needing technical support.
  • Provided hands-on technical support, advice and mentoring to all levels of personnel.
  • Provide Tier I technical support for client's users.
  • Provide technical system and user support by responding to calls and email requests for technical support in a timely manner.
  • Provide technical support thru email, phone, and other mediums and follow up as required.
  • Provide technical support for IPad, Lenovo Laptops, and over twenty applications vital to clients.

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889 Technical Support Jobs

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4. Windows XP
demand arrow
high Demand
Here's how Windows XP is used in Technical Solutions Representative jobs:
  • Perform level 1 and level 2 technical support for special build Windows 7 and Windows XP Professional platforms
  • Provided support for the Navy Marine Corps Intranet (NMCI) on Windows XP and 7 machines.
  • Worked with a select team to migrate 300+ users from Windows XP to Windows 7.
  • Performed troubleshooting on Windows XP and Windows 7 environments.

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5. Active Directory
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high Demand
Here's how Active Directory is used in Technical Solutions Representative jobs:
  • Administered WebConnect 3270 mainframe applications - Administered Active Directory profiles - Wrote and dispatched discrepancy reports for major network outages.
  • Administered user accounts using Active Directory.
  • Supported Windows 7 accounts using Active Directory 2007 Sever for individual and Group Policy rights.
  • Managed user accounts and software associations with Active Directory for the USMC and NAVY customers.
  • Managed active directory accounts, RSA hard and soft tokens and system access requests.
  • Work heavily in Active Directory, knowledge of objects, containers and OU's.
  • Installed and supported over 30 Microsoft Windows servers in Active Directory Clusters.
  • Activate new accounts and research existing accounts in Active Directory.
  • Manage Active Directory, and RSA token user accounts.
  • Maintained Active Directory 2003/2008 for all users.
  • Modify Active Directory for LAN support.
  • Managed user passwords via active directory Mapped Network drives and printers for employees, managers and corporate users.
  • Supported remote users using VPN and Citrix connections, managed Vasco Digipass tokens in Active Directory.

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166 Active Directory Jobs

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6. Phone Calls
demand arrow
high Demand
Here's how Phone Calls is used in Technical Solutions Representative jobs:
  • Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
  • Handled high volume of phone calls to assist end users.

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113 Phone Calls Jobs

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7. Difficult Technical Issues
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high Demand
8. Troubleshoot
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high Demand
Here's how Troubleshoot is used in Technical Solutions Representative jobs:
  • Trained lower tier agents and technical leads advanced troubleshooting solutions and application patch management.
  • Performed Troubleshooting on broadband issues faced by platinum customers and corporate customers.
  • Supported field engineers during part replacement, troubleshooting and installations.
  • Provide first-level and second level user administration, application software and network support; also provide general network troubleshooting 4.
  • Served as initial point of contact for troubleshooting all IT related problems including: password and printers.
  • Troubleshooted issues remotely on users' computers with NetMeeting, Adobe Connection, and Remote Assistance.
  • Assisted with user maintenance of Outlook with email forwarding and other troubleshooting issues regarding program.
  • Handle 60 to 70 inbound calls from customers requesting Troubleshooting of PC systems.
  • Utilized customized troubleshooting steps and tools to resolve printer hardware and software issues.
  • Connected remotely to tape libraries and reviewed error logs for diagnostics and troubleshooting.
  • Advanced troubleshooting performed with: o BlackBerry Enterprise Server rights.
  • Supported EVA customers and documented all troubleshooting and repair efforts.
  • Experience working with and troubleshooting ProCurve Manager (PCM).
  • Assisted customers with troubleshooting and diagnosis of computer issues.
  • Fast paced environment, troubleshooting and problem solving.
  • Created troubleshooting tickets for all tech support calls.
  • Supported the Nissan DCS team, in both French and English, by troubleshooting all Nissan dealers software incidents.
  • Provided first tier technical support to DSL users, troubleshooting computer and networking issues to increase uptime.
  • Work with multiple teams for troubleshooting VOIP/Voice/Video Conf/ Hardware and Network issues.
  • Determine via troubleshooting root cause of issues for resolution or escalation Maintain, update, and refine technical services knowledgebase.

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55 Troubleshoot Jobs

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9. Network Printers
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high Demand
10. VPN
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high Demand
Here's how VPN is used in Technical Solutions Representative jobs:
  • Utilize Remote Access Services via VPN or Dial Up 5.
  • Fixed Outlook issues (.pst, profile, shared folders/calendars) Troubleshot remote VPN connection issues.
  • Experience using HP service manager, ticketing tool Remedy, Citrix, VPN.
  • Provide support to clients who are using services via VPN and Citrix environments.
  • Support remote login to VPN sites.

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47 VPN Jobs

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11. Technical Solutions
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high Demand
Here's how Technical Solutions is used in Technical Solutions Representative jobs:
  • Provided customized technical solutions to customers issues.
  • Contract) Provided technical solutions for GM/Onstar employees via telephone.

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1,637 Technical Solutions Jobs

No jobs at selected location

12. Internet
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high Demand
Here's how Internet is used in Technical Solutions Representative jobs:
  • Provide technical support for E-mail, Internet Connections and Access, Printer Issues, Office 2003/Office 2007, and other proprietary Software
  • Provided guidance to Mac 10.4 and 10.5 users on how to configure DHCP settings to gain high speed internet access.
  • Assisted Bristol Myers Squibb employees with their intranet/internet, networking, software, password, and mobile device issues.
  • Field inquiries regarding internet and TV service through phone, chat and e-mail.

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287 Internet Jobs

No jobs at selected location

13. Database
demand arrow
high Demand
Here's how Database is used in Technical Solutions Representative jobs:
  • Review and contribute ideas in Knowledge Management database.
  • Used trending data to generate and/or update knowledge database to ensure that teammates globally had the proper documentation to support users.
  • Performed calibration updates to database per dealership request and provide trouble shooting for programming error messages.
  • Performed CMS monitoring duties, agent tracking, database tracking, searched tickets for reoccurring trends.
  • Update or add new software related to brand new cars through the dealership database.
  • Specialized project developing an Access 2007 database to track and present department metrics.
  • Validated the Reports against database and review the Reports and test cases.
  • Document case resolution in computerized database (Service Center).
  • Analyzed software databases to correct and identify errors Lead staff projects with team members and client engineers.
  • Configured and maintained databases with the use of SQL * Configured and mainlined Citrix receivers for end users.
  • Maintained Inventory Database for all assets onsite and in offsite storage.

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3,670 Database Jobs

No jobs at selected location

14. Citrix
demand arrow
high Demand
Here's how Citrix is used in Technical Solutions Representative jobs:
  • Use Citrix to connect to both our CRM and as a remote connection to the client network.
  • Use of Citrix application for access to BMS systems while connected to HP remote network.
  • Use of Java, Adobe and Citrix web plug-ins.
  • Granted access to Citrix web portals.

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21 Citrix Jobs

No jobs at selected location

15. Remote Access
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average Demand
Here's how Remote Access is used in Technical Solutions Representative jobs:
  • Provide support for Cisco Field Engineers by walking them through troubleshooting steps when remote access is impossible.
  • Help Desk - provided front line support for 1000+ end users using remote access technologies.
  • Assisted users through the use of remote access software.
  • Selected to train new Technical Support Representatives on Remote Access Connection, Telecom, and Mobility support.
  • Experience with HP Service Access Workbench, Carepack Central, and LMI remote access software.

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53 Remote Access Jobs

No jobs at selected location

16. Customer Contact
demand arrow
average Demand
Here's how Customer Contact is used in Technical Solutions Representative jobs:
  • Resolved basic to moderate hardware and software issues from incoming customer contacts and proactive notification systems.

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21 Customer Contact Jobs

No jobs at selected location

17. Knowledge Base
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average Demand
Here's how Knowledge Base is used in Technical Solutions Representative jobs:
  • Created and maintained Technical Reference Knowledge Base documentation resulting in timely and effective technical issue resolution.
  • Provide technical quality review and editing for new documentation (Knowledge base, and process documentation).
  • Used the Knowledge Base to check on various issues and followed steps to fix issues.
  • Experience documenting and raising tickets for every call with appropriate knowledge base articles.
  • Updated knowledge base as needed.
  • Trained Manager and Supervisors in processes and procedures Acquired critical information for updates of the Helpdesk knowledge base.

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249 Knowledge Base Jobs

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18. Customer-Relations Questions
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average Demand
Here's how Customer-Relations Questions is used in Technical Solutions Representative jobs:
  • Respond to service, product, technical, and customer-relations questions on subjects such as feature specifications.

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19. Problem Occurrence
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average Demand
Here's how Problem Occurrence is used in Technical Solutions Representative jobs:
  • Assisted end users to avoid or reduce problem occurrences.

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20. Escalate
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average Demand
Here's how Escalate is used in Technical Solutions Representative jobs:
  • Monitor and escalate any event with potential to interrupt operations or the ability to work effectively.
  • Escalate the tickets to other Service Providers and level 3 support groups, which cannot be resolved at Service Desk.
  • Escalated user issues that could not be resolved remotely to the appropriate groups and technical resources.
  • Answered incoming bilingual calls and perform troubleshooting to resolve or escalate to functional teams.
  • Escalated more complicated problems to Tier 2, 3, and 4 support.
  • Manage inbound calls (generate, resolve, escalate service requests).
  • Escalate problems to the next level of support when necessary.
  • Escalated work orders to desktop support and network technicians.
  • Escalate tickets to the proper resolution groups.
  • Escalate problems to appropriate resource as required.
  • Provide restorative or maintenance actions to resolve end-user issues Escalate problems to next level of support when necessary.
  • Escalate calls) to Tier 2 support group for problem resolution in matters of greater complexity.
  • Received Certificate of Excellence for graceful soft skills and ability to de-escalate situations.

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22 Escalate Jobs

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21. Proactive Notification Systems
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average Demand
22. Password Resets
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average Demand
Here's how Password Resets is used in Technical Solutions Representative jobs:
  • Assisted with hardware issues, software issues and password resets for schools in the five boroughs of NY.

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2 Password Resets Jobs

No jobs at selected location

23. Nmci
demand arrow
average Demand
Here's how Nmci is used in Technical Solutions Representative jobs:
  • Performed software repairs and pushes remotely on NMCI network.
  • Work performed for Hewlett Packard, NMCI EDSB Navy Support desk/System Administrator (Rolled to full time HP employment)

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24. GM
demand arrow
average Demand
Here's how GM is used in Technical Solutions Representative jobs:
  • Provide assistance with Aftermarket AcDelco users and programming events, also help technician setup their GM tools.
  • Worked with GM developed specific software and assisted in trouble shooting error messages and facilitate fixes.
  • Performed remote desktop support for GM end users and GM automobile dealers and suppliers.
  • Moderate judgment may be used to supplement the outlined process.
  • Use judgment to supplement the outlined process.
  • Performed remote sessions with Logmein software.

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3,057 GM Jobs

No jobs at selected location

25. Problem Resolution
demand arrow
average Demand
Here's how Problem Resolution is used in Technical Solutions Representative jobs:
  • Utilized Remedy/Vitalize tracking system to document problem resolution and escalation.
  • Communicate resolution to customer and perform problem resolution follow-up 3.
  • Maintain communications with customers during the problem resolution process.
  • Provided thorough support and problem resolution for customers.
  • Perform troubleshooting and problem resolution to users.
  • Perform troubleshooting and problem resolution for large help desk servicing the Navy and Marine Corps 2.
  • Deliver outstanding customer service through problem resolution for clients, field and home office representatives.
  • Followed up with customers for problem resolution.

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85 Problem Resolution Jobs

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26. End-User Issues
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average Demand
Here's how End-User Issues is used in Technical Solutions Representative jobs:
  • Provide restorative or maintenance actions to resolve end-user issues.

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27. Troubleshot
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average Demand
Here's how Troubleshot is used in Technical Solutions Representative jobs:
  • Researched, troubleshot and resolved complex problems independently.
  • Assisted with data migration, email configuration, software installation, and troubleshot all user software or hardware issues.
  • Configured and troubleshot CAES and validated comms and positioning systems.

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28. Intranet
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average Demand
80 Intranet Jobs

No jobs at selected location

29. Desktop
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average Demand
Here's how Desktop is used in Technical Solutions Representative jobs:
  • Established remote connections with customer desktop to facilitate software and hardware troubleshooting/issue resolution.
  • Managed desktop hardware/software support, security administration, and mainframe support.
  • Top Performer in Remote Desktop Management and system applications problem solutions.
  • Analyzed and diagnosed consumer notebook and desktop issues (hardware and software) from incoming customer warranty and proactive notification systems.
  • Trouble-shoot and resolve issues with HP equipment such as Server, Workstations, Desktops and Laptops to HP standards of support.
  • Subject matter expert for the Hosted Virtual Desktop solution, where customers connect to virtual machines in a cloud environment
  • Range of hardware support provided for but not limited only to: o Desktop/laptop machines.
  • Resolved issues using Windows Remote Assistance, Remote Desktop and proprietary Shell administration tools.
  • Assisted HP enterprise customers with remote troubleshooting and repair of desktop and notebook computers.
  • Connect to other computers and servers using Universal Naming Convention or Remote Desktop Computer.
  • Provided support for desktops and specialty notebooks on hardware and software platforms.
  • Prepared and conducted team training on Desktops, Portables and Workstations.
  • Provide phone technical support for consumer desktop and notebook customers.
  • Support included phone, email and using remote desktop connectivity.
  • Resolve network, desktop, and application problems.
  • Assisted Remote Desktop Management (RDM) team
  • Provided remote desktop support of client computers using phone, email, instant messaging, and desktop virtualization tools.
  • Provide escalated desktop support for internal co-workers (reinstalling systems, identifying and removing viruses, etc.)
  • Work within HPs Global Solutions Center supporting IT Professionals in restoring business desktops, workstations and notebooks.
  • Resolved Virtual Desktop (VDI/VDA) and Citrix issues.

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402 Desktop Jobs

No jobs at selected location

30. Suite
demand arrow
low Demand
Here's how Suite is used in Technical Solutions Representative jobs:
  • Acquired advanced troubleshooting experience with Microsoft Office Suite products and Microsoft Active Directory.
  • Range of software support provided for but not limited only to: o Microsoft Office Suite programs.
  • Support of Microsoft Office Suite, Lotus Notes and custom applications.

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3,406 Suite Jobs

No jobs at selected location

31. Customer Entitlement
demand arrow
low Demand
Here's how Customer Entitlement is used in Technical Solutions Representative jobs:
  • Manage multiple tools and processes used to verify customer entitlement and appropriate routing based on obligation.
  • Perform repairs on current and discontinued products, parts, and options, based on customer entitlement.

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32. SLA
demand arrow
low Demand
Here's how SLA is used in Technical Solutions Representative jobs:
  • Resolve tickets on priority they lodged and making sure not breaching the SLA of the ticket.
  • Assisted with translation for documentation for the Service Desk as well as for clients.
  • Engaged support as needed to ensure SLA demands were met.
  • Meet response SLA by contacting customers promptly.

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101 SLA Jobs

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33. Mainframe
demand arrow
low Demand
Here's how Mainframe is used in Technical Solutions Representative jobs:
  • Provided Technical Service for over 30 companies including mainframe and midrange support.

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11 Mainframe Jobs

No jobs at selected location

34. Management System
demand arrow
low Demand
Here's how Management System is used in Technical Solutions Representative jobs:
  • Adhere to company Business Policy/Rules, Security Practices and Procedures, and Quality Management System.
  • Utilized ticket management system to track interactions and incidents needed for escalation.
  • Articulate both in writing and verbally: case summary, resolution and add to Knowledge Management System (KMS).
  • Added case resolution to Knowledge Management System (HP open view).
  • Use of HP Employee Knowledge Management System (EKMS) for knowledgebase.

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1,509 Management System Jobs

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35. Outbound Calls
demand arrow
low Demand
Here's how Outbound Calls is used in Technical Solutions Representative jobs:
  • Responded to 30-60 inbound/outbound calls on average per shift.

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15 Outbound Calls Jobs

No jobs at selected location

36. LAN
demand arrow
low Demand
Here's how LAN is used in Technical Solutions Representative jobs:
  • Participated in internal and external planning sessions
  • Provided planning and design support for the development of solution architectures that will be implemented in a multiple system environment.
  • Analyze problems to component level (software and hardware) and recommend competent resolution action plans.
  • Devised plans for preventative maintenance to decrease company cost, while ensuring quality is met.
  • Balanced call handling and integrity with call center metrics and initiatives.
  • Assist customers with best practice information to incorporate load balancing techniques.
  • Placed tickets to facilitate fixing the plant and office phones.
  • Supervised, planned, and conducted training of new employees.
  • Frequent use of Microsoft Office Applications and Unix Language.
  • Created action plans for dispatch of field engineers.
  • Assist with software testing of LAN applications.
  • Implement the suggestions in the plan.
  • Implemented disaster recovery plan for client.
  • Manage projects through ownership and accountability for ordering, provisioning, engineering, and billing Manager: Mary Clarke & Karen Lansing
  • VOLUNTEER Relay For Life, American Cancer Society: Committee member and planner, team captain, participant.

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217 LAN Jobs

No jobs at selected location

37. Configuration Issues
demand arrow
low Demand
Here's how Configuration Issues is used in Technical Solutions Representative jobs:
  • Provided hardware and software support to resolve system/application administration and configuration issues.

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38. Lotus Notes
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low Demand
Here's how Lotus Notes is used in Technical Solutions Representative jobs:
  • Created documentation and provided both training for Microsoft Office, Lotus Notes, and other job specific programs.
  • Provide full end user support for Windows 7, Android/iPhone, Lotus Notes, MS Outlook.
  • Support for Lotus Notes migration to Outlook, Support with other messaging and mobility programs.
  • Facilitated set up of Lotus notes on client Blackberry phones.

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32 Lotus Notes Jobs

No jobs at selected location

39. User Accounts
demand arrow
low Demand
Here's how User Accounts is used in Technical Solutions Representative jobs:
  • Blackberry Server- maintained/created user accounts, identified and report outages.
  • Experience with submission of MAC requests, creating user accounts, and advanced technical issues.
  • Perform maintenance on new and existing user accounts for Department of the Navy.

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35 User Accounts Jobs

No jobs at selected location

40. Level Agreements
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low Demand
418 Level Agreements Jobs

No jobs at selected location

41. Issue Resolution
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low Demand
Here's how Issue Resolution is used in Technical Solutions Representative jobs:
  • Provide comprehensive troubleshooting, issue resolution and technical answers for hardware and software components.
  • Maintain professional working relationships with internal and external teams to facilitate issue resolution.
  • Informed customers about issue resolution progress.

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939 Issue Resolution Jobs

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42. DOD
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low Demand
Here's how DOD is used in Technical Solutions Representative jobs:
  • Worked independently within as well as recommending on ideas on better improving the DoD applications and customer support.
  • Obtained Security + certification by CompTIA and maintains DoD 8570 Compliance.
  • Obtained a security clearance through the DoD.

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1,854 DOD Jobs

No jobs at selected location

43. Process Improvement
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low Demand
Here's how Process Improvement is used in Technical Solutions Representative jobs:
  • Worked closely with senior management providing data on procedural process improvement.
  • Provided direction and guidance to process improvements.
  • Identify and support process improvement initiatives.

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2,743 Process Improvement Jobs

No jobs at selected location

44. Voip
demand arrow
low Demand
Here's how Voip is used in Technical Solutions Representative jobs:
  • Use of VOIP with campus inquiries Portland Community college

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282 Voip Jobs

No jobs at selected location

45. Hewlett-Packard
demand arrow
low Demand
Here's how Hewlett-Packard is used in Technical Solutions Representative jobs:
  • Performed Tier 2 Technical Support duties at Hewlett-Packard in Boise, Idaho.
  • Performed Tier 1 Helpdesk duties at Hewlett-Packard in Boise, Idaho.
  • Company Name, Hewlett-Packard Subject Matter Expert.

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46. Technical Problems
demand arrow
low Demand
Here's how Technical Problems is used in Technical Solutions Representative jobs:
  • Help others resolve technical problems, detect patterns of issues, and communicate with other agents persistent issues.
  • Resolved technical problems concerning software, hardware, and network issues with HP printers.
  • Assist users with minor technical problems.

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56 Technical Problems Jobs

No jobs at selected location

47. Tcp/Ip
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low Demand
Here's how Tcp/Ip is used in Technical Solutions Representative jobs:
  • Assisted customers with troubleshooting in LAN/WAN, DNS, DHCP, TCP/IP, VOIP environment.

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48. SME
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low Demand
Here's how SME is used in Technical Solutions Representative jobs:
  • Gathered and presented daily, weekly, monthly reports for the respected client as part of the (SME) responsibilities.
  • Assisted with training approximately 20 new Service Desk analysts globally, providing ongoing support with an on-line SME chat room.
  • Selected to be the TSG Subject Matter Expert (SME) and served as an approved mentor for new employees.
  • Engaged with the customer to understand the full scope of the solution request based on SME technical expertise.
  • Designated as a SME and provided assistance to agents by solving inquiries and reviewing service tickets for accuracy.
  • Subject Matter Expert (SME) in several support areas, including remote access and email support.
  • Resolved global Remedy tickets as an SME or through calls to the Service Desk.

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134 SME Jobs

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49. SM7
demand arrow
low Demand
Here's how SM7 is used in Technical Solutions Representative jobs:
  • Consulted end users' issues through Remedy and Service Manager (SM7) ticketing systems.
  • Experience with utilizing Remedy and Service Manager 7 (SM7) ticketing systems.
  • Use of Remedy and Service Manager 7 (SM7) ticketing systems.
  • Utilized Knowledge Management Documents to supplement Utilized ticketing systems SM7 and Client/Web Remedy.

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50. Sccm
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low Demand
Here's how Sccm is used in Technical Solutions Representative jobs:
  • Provided customer remote assistance via SCCM, and Desktop RC.
  • Provide remote desktop support of client computers using remote desktop tools, such as SCCM & Dameware.

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14 Sccm Jobs

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Technical Solutions Representative Jobs

NO RESULTS

Aw snap, no jobs found.

20 Most Common Skills For A Technical Solutions Representative

Hardware Issues

19.3%

Customer Service

11.2%

Technical Support

8.7%

Windows XP

6.8%

Active Directory

6.2%

Phone Calls

6.0%

Difficult Technical Issues

5.7%

Troubleshoot

5.6%

Network Printers

3.9%

VPN

3.3%

Technical Solutions

3.1%

Internet

2.8%

Database

2.5%

Citrix

2.3%

Remote Access

2.3%

Customer Contact

2.2%

Knowledge Base

2.2%

Customer-Relations Questions

2.2%

Problem Occurrence

2.1%

Escalate

1.9%
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Typical Skill-Sets Required For A Technical Solutions Representative

Rank Skill
1 Hardware Issues 14.3%
2 Customer Service 8.2%
3 Technical Support 6.4%
4 Windows XP 5.0%
5 Active Directory 4.6%
6 Phone Calls 4.4%
7 Difficult Technical Issues 4.2%
8 Troubleshoot 4.1%
9 Network Printers 2.9%
10 VPN 2.5%
11 Technical Solutions 2.3%
12 Internet 2.0%
13 Database 1.8%
14 Citrix 1.7%
15 Remote Access 1.7%
16 Customer Contact 1.6%
17 Knowledge Base 1.6%
18 Customer-Relations Questions 1.6%
19 Problem Occurrence 1.5%
20 Escalate 1.4%
21 Proactive Notification Systems 1.3%
22 Password Resets 1.3%
23 Nmci 1.3%
24 GM 1.2%
25 Problem Resolution 1.2%
26 End-User Issues 1.2%
27 Troubleshot 1.2%
28 Intranet 1.0%
29 Desktop 1.0%
30 Suite 1.0%
31 Customer Entitlement 1.0%
32 SLA 0.9%
33 Mainframe 0.9%
34 Management System 0.9%
35 Outbound Calls 0.9%
36 LAN 0.9%
37 Configuration Issues 0.8%
38 Lotus Notes 0.8%
39 User Accounts 0.8%
40 Level Agreements 0.7%
41 Issue Resolution 0.7%
42 DOD 0.7%
43 Process Improvement 0.7%
44 Voip 0.6%
45 Hewlett-Packard 0.6%
46 Technical Problems 0.6%
47 Tcp/Ip 0.6%
48 SME 0.5%
49 SM7 0.5%
50 Sccm 0.5%
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