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Become A Technical Solutions Specialist

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Working As A Technical Solutions Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $108,032

    Average Salary

What Does A Technical Solutions Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Technical Solutions Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technical Solutions Specialist Jobs

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Technical Solutions Specialist Typical Career Paths

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Average Length of Employment
Solutions Engineer 2.7 years
Top Employers Before
Consultant 7.6%
Technician 6.1%
Specialist 3.8%
Engineer 3.8%
Top Employers After
Consultant 11.4%
Analyst 3.8%

Do you work as a Technical Solutions Specialist?

Technical Solutions Specialist Demographics

Gender

Male

75.1%

Female

22.4%

Unknown

2.5%
Ethnicity

White

59.2%

Hispanic or Latino

16.8%

Black or African American

11.3%

Asian

9.5%

Unknown

3.2%
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Foreign Languages Spoken

Spanish

46.7%

Portuguese

20.0%

Mandarin

13.3%

Carrier

6.7%

Cantonese

6.7%

Italian

6.7%
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Technical Solutions Specialist Education

Schools

University of Phoenix

12.5%

Liberty University

8.9%

University of Arizona

8.9%

University of Washington

7.1%

Glendale Community College

5.4%

University of Texas at Austin

5.4%

George Mason University

5.4%

University of Maryland - University College

3.6%

University of Alabama

3.6%

Illinois State University

3.6%

Southern Methodist University

3.6%

University of California - Los Angeles

3.6%

Heald College - Central Administrative Office

3.6%

Kaplan University

3.6%

Indiana State University

3.6%

Frostburg State University

3.6%

Northern Virginia Community College

3.6%

Boise State University

3.6%

Greenville Technical College

3.6%

Ball State University

3.6%
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Majors

Business

20.3%

Computer Science

16.1%

Computer Information Systems

10.5%

Information Technology

9.1%

Management Information Systems

5.6%

Management

3.5%

Marketing

3.5%

English

2.8%

General Studies

2.8%

Communication

2.8%

Criminal Justice

2.8%

Computer Programming

2.8%

Electrical Engineering

2.8%

Biology

2.1%

Finance

2.1%

Education

2.1%

Computer Engineering

2.1%

Economics

2.1%

Computer Networking

2.1%

Graphic Design

2.1%
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Degrees

Bachelors

46.5%

Other

19.0%

Masters

17.3%

Associate

11.1%

Certificate

3.5%

Diploma

2.2%

License

0.4%
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Internship
Temporary

Real Technical Solutions Specialist Salaries

Job Title Company Location Start Date Salary
Technology Solutions Professional, Lync-EPG Core Solution Specialist* Microsoft Corporation Reston, VA Oct 30, 2014 $166,750 -
$186,750
IT Strategy Solutions Specialist General Reinsurance Corporation Stamford, CT Sep 30, 2014 $145,000
Technical Solutions Specialist Google Inc. Mountain View, CA Apr 25, 2016 $138,403
IT Solution Delivery Management Specialist Keysight Technologies, Inc. Santa Clara, CA Dec 07, 2016 $137,820
Technical Solutions Specialist BMC Software, Inc. San Jose, CA May 20, 2013 $130,000
IT Solution Delivery Management Specialist Keysight Technologies, Inc. Santa Clara, CA Aug 30, 2016 $125,000
IT Solutions Specialist General Reinsurance Corporation Stamford, CT Feb 28, 2015 $125,000
IT Solutions Specialist General Reinsurance Corp. Stamford, CT Mar 01, 2012 $125,000
Lead Technology Solutions Specialist BMC Software, Inc. Houston, TX Jun 23, 2016 $123,178 -
$192,900
IT Solution Delivery Management Specialist Keysight Technologies, Inc. Santa Clara, CA Jan 26, 2016 $122,762
Surface Technology Solution Specialist Microsoft Corporation New Brunswick, NJ Oct 21, 2015 $121,418
Compensation Technical Solutions Specialist Google Inc. Sunnyvale, CA Jan 02, 2016 $120,000
IT Enterprise/Sap Solution Specialist Pepsico, Inc. Plano, TX Dec 28, 2015 $119,080 -
$149,900
IT Solution Delivery Mgmt Specialist Keysight Technologies, Inc. Santa Clara, CA Jul 25, 2015 $117,360
Technical Solutions Specialist Google Inc. San Francisco, CA Feb 23, 2016 $116,200
Lead Technology Solutions Specialist BMC Software, Inc. Houston, TX Jan 09, 2016 $115,700 -
$192,900
Ad Technology Solutions Specialist Fox Digital Enterprises, Inc. Vista, CA Sep 21, 2015 $114,837
Technical Solutions Specialist Google Inc. San Francisco, CA Aug 28, 2015 $110,000
SAP Technical Solution Specialist Takeda Pharmaceuticals U.S.A., Inc. Deerfield, IL Jan 04, 2016 $106,000 -
$173,500
Ad Technology Solutions Specialist Fox Digital Enterprises, Inc. Vista, CA Jun 09, 2014 $105,000
IT Solutions Specialist Applied Materials, Inc. Santa Clara, CA Aug 20, 2015 $102,530 -
$124,700
Openpages Technical Solution Specialist IBM Corporation Cambridge, MA Oct 01, 2014 $100,766 -
$113,696
Technical Solutions Specialist Google, Inc. Mountain View, CA Aug 27, 2015 $100,000
Technology Specialist-Enterprise Solutions SDG Corporation Norwalk, CT Sep 07, 2010 $95,160
Technology Specialist-Enterprise Solutions SDG Corporation Norwalk, CT May 19, 2010 $95,000
Technical Solution Specialist N3, LLC Atlanta, GA Sep 19, 2015 $91,312
Technology Solutions Specialist Infosys Limited Redmond, WA Aug 26, 2013 $90,043
Technology Solutions Specialist Infosys Limited Seattle, WA Sep 11, 2013 $90,043

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Top Skills for A Technical Solutions Specialist

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  1. Technical Support
  2. Computer
  3. Web
You can check out examples of real life uses of top skills on resumes here:
  • Designed and implemented an automated technical support system.
  • Developed and managed the corporate computer based training program.
  • Provisioned and troubleshoots Enterprise customers and partners that have account sign-in issues with access to external Google web applications.
  • Obtained operational excellence for inbound consumer technical solutions team driven by performance metrics and key performance indicators.
  • Provided clients with excellent customer service while offering solutions based on recommendations to allow for a dynamic customer experience.

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Top 10 Best States for Technical Solutions Specialists

  1. District of Columbia
  2. Massachusetts
  3. Delaware
  4. New Jersey
  5. Rhode Island
  6. Alaska
  7. Colorado
  8. Texas
  9. Minnesota
  10. Virginia
  • (586 jobs)
  • (1,401 jobs)
  • (144 jobs)
  • (1,062 jobs)
  • (165 jobs)
  • (114 jobs)
  • (911 jobs)
  • (2,835 jobs)
  • (924 jobs)
  • (2,151 jobs)

Top Technical Solutions Specialist Employers

Jobs From Top Technical Solutions Specialist Employers

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