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Become A Technical Solutions Specialist

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Working As A Technical Solutions Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Technical Solutions Specialist Do At Iron Mountain

* Technical lead on Accutrac Installations and Upgrades;
* Effectively communicates the Accutrac support plan, process, and strategy;
* Provides second level (tier 2) technical support to customers with a high degree of customer service, quality for all software issues.
* Researches, resolves and responds to user issues received via ticket tracking software, telephone, and e-mail in accordance with current standards and Service Level Agreements.
* Identify areas for improvement – Provides recommendations to higher level technicians on serviceability and compatibility.
* Liaison
* Serves as a contact and liaison for customers during the problem resolution process.
* Collaborates
* Collaborates with L3 team and Accutrac management to ensure the seamless transfer of information between support tiers and demonstrates teamwork
* Security
* Ensures the proper handling of customer information and attention to detail in order to ensure information security compliance.
* Active participation in the development, support and maintenance of all aspects of security practices within your area of responsibility.
* Ensure process and procedures are in place to enhance security and controls.
* Collaboration and Communications with other areas to stay informed of changes and developments that may require Information Security intervention as well as keeping other departments informed of security initiatives that may affect other business units
* Maintaining & Improving Skills
* Maintain functional and technical expertise, keeping current with evolving systems, applications, and technologies.
* Works to expedite problem resolution and reduce possibility of human error in troubleshooting

What Does A Technical Solutions Specialist Do At American Society of Anesthesiologist

* Troubleshoots and resolves issues, analyzes trends for future improvements to content management, workflow processes, and user experience
* Fosters and maintains the relationship with the LMS Vendor collaborating with IT and business units on technical solutions to ensure we are capitalizing on the LMS functionality
* Ensures LMS supports performance and quality of eLearning products working with Instructional designer, IT and Drupal/Moodle programmers
* Provides technical support, guidance and representation with contractors, vendors and/or other product specialists
* Provides administrative support for the LMS generally focusing on tier 2 level support for internal department(s) support and end users
* Liaison with LMS vendor as a technical liaison to maintain the LMS and manage upgrades and customizations
* Uses the instructional design scripts, assembles different elements (text, audio, video, graphics and animation) into a coherent program, develops the rapid prototype, creates databases and constructs reporting mechanisms used for student tracking and debugs the program through alpha and beta tests

What Does A Technical Solutions Specialist Do At Randstad

* Deployment of search product/features and assist with setting up Civics platform product/features
* Work closely with Partner Technology Manager / Partner Operations Manager to address various cross-functional requests
* Top 3 Daily Responsibilities:
* Perform deployment of search product/features
* Execute Civics platform product/features enablement
* Work closely with gTech team members to address various XFN requests (explain XFN) cross functional teams

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How To Become A Technical Solutions Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technical Solutions Specialist jobs

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Technical Solutions Specialist Demographics

Gender

  • Male

    74.3%
  • Female

    22.9%
  • Unknown

    2.9%

Ethnicity

  • White

    79.0%
  • Hispanic or Latino

    11.3%
  • Asian

    8.0%
  • Unknown

    1.2%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    46.7%
  • Portuguese

    20.0%
  • Mandarin

    13.3%
  • Carrier

    6.7%
  • Cantonese

    6.7%
  • Italian

    6.7%
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Technical Solutions Specialist

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Technical Solutions Specialist Education

Technical Solutions Specialist

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Real Technical Solutions Specialist Salaries

Job Title Company Location Start Date Salary
Technology Solutions Professional, Lync-EPG Core Solution Specialist* Microsoft Corporation Reston, VA Oct 30, 2014 $166,750 -
$186,750
IT Strategy Solutions Specialist General Reinsurance Corporation Stamford, CT Sep 30, 2014 $145,000
Technical Solutions Specialist Google Inc. Mountain View, CA Apr 25, 2016 $138,403
IT Solution Delivery Management Specialist Keysight Technologies, Inc. Santa Clara, CA Dec 07, 2016 $137,820
Technical Solutions Specialist BMC Software, Inc. San Jose, CA May 20, 2013 $130,000
IT Solution Delivery Management Specialist Keysight Technologies, Inc. Santa Clara, CA Aug 30, 2016 $125,000
IT Solutions Specialist General Reinsurance Corporation Stamford, CT Feb 28, 2015 $125,000
IT Solutions Specialist General Reinsurance Corp. Stamford, CT Mar 01, 2012 $125,000
Lead Technology Solutions Specialist BMC Software, Inc. Houston, TX Jun 23, 2016 $123,178 -
$192,900
IT Solution Delivery Management Specialist Keysight Technologies, Inc. Santa Clara, CA Jan 26, 2016 $122,762
Surface Technology Solution Specialist Microsoft Corporation New Brunswick, NJ Oct 21, 2015 $121,418
Compensation Technical Solutions Specialist Google Inc. Sunnyvale, CA Jan 02, 2016 $120,000
IT Enterprise/Sap Solution Specialist Pepsico, Inc. Plano, TX Dec 28, 2015 $119,080 -
$149,900
IT Solution Delivery Mgmt Specialist Keysight Technologies, Inc. Santa Clara, CA Jul 25, 2015 $117,360
Technical Solutions Specialist Google Inc. San Francisco, CA Feb 23, 2016 $116,200
Lead Technology Solutions Specialist BMC Software, Inc. Houston, TX Jan 09, 2016 $115,700 -
$192,900
Ad Technology Solutions Specialist Fox Digital Enterprises, Inc. Vista, CA Sep 21, 2015 $114,837
SAP Technical Solution Specialist Takeda Pharmaceuticals U.S.A., Inc. Deerfield, IL Jan 04, 2016 $106,000 -
$173,500
Ad Technology Solutions Specialist Fox Digital Enterprises, Inc. Vista, CA Jun 09, 2014 $105,000
IT Solutions Specialist Applied Materials, Inc. Santa Clara, CA Aug 20, 2015 $102,530 -
$124,700
Openpages Technical Solution Specialist IBM Corporation Cambridge, MA Oct 01, 2014 $100,766 -
$113,696
Technical Solutions Specialist Google, Inc. Mountain View, CA Aug 27, 2015 $100,000
Technical Solution Specialist N3, LLC Atlanta, GA Sep 19, 2015 $91,312
Technology Solutions Specialist Infosys Limited Redmond, WA Aug 26, 2013 $90,043
Technology Solutions Specialist Infosys Limited Seattle, WA Sep 11, 2013 $90,043

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Top Skills for A Technical Solutions Specialist

HardwareIssuesTechnicalSupportWebCustomerServiceTechnicalSolutionsWindowsXPAccessDatabaseRemoteTroubleshootPlatformPCSQLServerActiveDirectoryInformationTechnologyInternetStrategyCloudVerizonVPNCustomerSupport

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Top Technical Solutions Specialist Skills

  1. Hardware Issues
  2. Technical Support
  3. Web
You can check out examples of real life uses of top skills on resumes here:
  • Assist clients by providing troubleshooting and technical support.
  • Trained clients on website navigation and use of related tools.
  • Acted as customer service ambassador to ensure positive customer interactions with company and Commercial product base.
  • Obtained operational excellence for inbound consumer technical solutions team driven by performance metrics and key performance indicators.
  • Project manager responsible for maintaining and enhancing an Access database that contained department budget and forecasting information.

Top Technical Solutions Specialist Employers

Technical Solutions Specialist Videos

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2014 IT Salaries

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