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The differences between technical solutions specialists and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical solutions specialist and a technical support specialist. Additionally, a technical solutions specialist has an average salary of $111,470, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for a technical solutions specialist include cloud, technical solutions and technical support. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Technical Solutions Specialist | Technical Support Specialist | |
| Yearly salary | $111,470 | $48,667 |
| Hourly rate | $53.59 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 161,014 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Technical Solutions Specialists are responsible for providing technical support and advice to customers and internal teams of an organization. Their duties include assessing business objectives through stakeholders' interaction, conducting product demonstrations, providing technical advice, and suggesting improvements for product teams. They are responsib designing solutions to fit customers' needs, assist in internal team training, and facilitate new website launches. Technical Solutions Specialists also gather market intelligence, conduct technical compliance, and assist in the request for proposals (RFP).
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Technical solutions specialists and technical support specialists have different pay scales, as shown below.
| Technical Solutions Specialist | Technical Support Specialist | |
| Average salary | $111,470 | $48,667 |
| Salary range | Between $78,000 And $157,000 | Between $30,000 And $76,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | New Jersey |
| Best paying company | PVH | Meta |
| Best paying industry | Telecommunication | Finance |
There are a few differences between a technical solutions specialist and a technical support specialist in terms of educational background:
| Technical Solutions Specialist | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical solutions specialists' and technical support specialists' demographics:
| Technical Solutions Specialist | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 80.5% Female, 19.5% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 11.3% Unknown, 5.2% Hispanic or Latino, 16.2% Asian, 11.8% White, 55.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |