What does a technical solutions specialist do?
Technical Solutions Specialists are responsible for providing technical support and advice to customers and internal teams of an organization. Their duties include assessing business objectives through stakeholders' interaction, conducting product demonstrations, providing technical advice, and suggesting improvements for product teams. They are responsib designing solutions to fit customers' needs, assist in internal team training, and facilitate new website launches. Technical Solutions Specialists also gather market intelligence, conduct technical compliance, and assist in the request for proposals (RFP).
Technical solutions specialist responsibilities
Here are examples of responsibilities from real technical solutions specialist resumes:
- Manage multiple imaging-relate projects across both radiology and cardiology service lines, both inpatient and outpatient, to completion.
- Provide technical expertise for complex voice infrastructure solutions.
- Support and troubleshoot complete analog and digital networks.
- Swapped out and reprogram VOIP phones as required.
- Work with integration of SharePoint portal with Microsoft Almaga UIS.
- Experience using SQL to create, query, and maintain relational tables.
- Adhere to proper ITIL standards, including change management, incident, and problem management.
- Implement and streamline an electronic inventory system for PC s in the Washington, DC office.
- Help dealers create reports to track inventory and/or rebuild SQL statements that need to be modify.
- Maintain and monitor the digital network system and company assign equipment (PC s, radios, cellphones).
- Lower server conversion times through automate tasks, preloading client settings, and simplifying Linux package configuration through kick-start files.
- Design and implement solution to replace all legacy CRM applications with one 'integrate' system for most of Agilents' businesses.
- Implement and document secure routing between remote branch offices to connect to a central Linux server for unify settings and applications.
- Improve wireless infrastructure and network scalabilities.
- Involve in improving solutions of SharePoint developers.
Technical solutions specialist skills and personality traits
We calculated that 9% of Technical Solutions Specialists are proficient in Cloud, Technical Solutions, and Technical Support. They’re also known for soft skills such as Analytical skills, Communication skills, and Time-management skills.
We break down the percentage of Technical Solutions Specialists that have these skills listed on their resume here:
- Cloud, 9%
Key Responsibilities: Provide technical enablement to clients developing applications on a cloud platform.
- Technical Solutions, 9%
Delivered customized technical solutions based on healthcare industry knowledge and Intel architecture.
- Technical Support, 7%
Designed and implemented an automated technical support system.
- Project Management, 7%
Earned certification in IT Project Management.
- Java, 7%
Leveraged C#, GIT/Stash, Java, Jenkins, Maven, Netbeans, Rails and Visual Studio 2012.
- Customer Satisfaction, 5%
Provided customer satisfaction through effective and timely resolution of a variety of customer inquires * Met department productivity and quality standards.
"cloud," "technical solutions," and "technical support" are among the most common skills that technical solutions specialists use at work. You can find even more technical solutions specialist responsibilities below, including:
Customer-service skills. technical solutions specialist responsibilities often require "customer-service skills." The duties that rely on this skill are shown by the fact that "computer support specialists must be patient and sympathetic." This resume example shows what technical solutions specialists do with customer-service skills on a typical day: "provided customer support face-to-face and remotely in a timely and professional manner. "
Listening skills. A commonly-found skill in technical solutions specialist job descriptions, "listening skills" is essential to what technical solutions specialists do. Technical solutions specialist responsibilities rely on this skill because "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." You can also see how technical solutions specialist duties rely on listening skills in this resume example: "communicated effectively with clients to identify needs and evaluate alternative business solutions with project management. "
Speaking skills. Another skill commonly found on technical solutions specialist job descriptions is "speaking skills." It can come up quite often in technical solutions specialist duties, since "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Here's an example from a resume of how this skill fits into day-to-day technical solutions specialist responsibilities: "presented business solutions products to decision makers in government and enterprise environments. "
The three companies that hire the most technical solutions specialists are:
Compare different technical solutions specialists
Technical solutions specialist vs. Solutions engineer
A solutions engineer is an individual who assists customers in identifying their computer software needs and generates customized business software solutions for them. Solutions engineers collaborate with other department engineers to create practical demonstrations of proposed solutions and showcase them to the other members of the team. They are required to test the installed software and fix programming bugs that create errors with the system. Solutions engineers also maintain customer relations by providing post-installation follow-ups.
These skill sets are where the common ground ends though. The responsibilities of a technical solutions specialist are more likely to require skills like "client relationships," "business processes," "sales support," and "technical knowledge." On the other hand, a job as a solutions engineer requires skills like "architecture," "sales process," "python," and "aws." As you can see, what employees do in each career varies considerably.
Solutions engineers really shine in the start-up industry with an average salary of $118,808. Comparatively, technical solutions specialists tend to make the most money in the telecommunication industry with an average salary of $123,478.The education levels that solutions engineers earn slightly differ from technical solutions specialists. In particular, solutions engineers are 4.7% more likely to graduate with a Master's Degree than a technical solutions specialist. Additionally, they're 0.6% more likely to earn a Doctoral Degree.Technical solutions specialist vs. Solutions manager
A solutions manager oversees the planning and execution of a business project or program. Their responsibilities revolve around liaising with clients to discuss their needs and preferences, coordinating with various departments to gather and analyze data, identifying weak areas, and recommending solutions through new processes and policies for optimal service and performance. They may also delegate tasks, assess the workforce, and produce progress reports and presentations. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
Each career also uses different skills, according to real technical solutions specialist resumes. While technical solutions specialist responsibilities can utilize skills like "javascript," "technical expertise," "client relationships," and "html," solutions managers use skills like "architecture," "erp," "product development," and "business process."
On average, solutions managers earn a higher salary than technical solutions specialists. Some industries support higher salaries in each profession. Interestingly enough, solutions managers earn the most pay in the retail industry with an average salary of $123,115. Whereas technical solutions specialists have higher pay in the telecommunication industry, with an average salary of $123,478.In general, solutions managers achieve higher levels of education than technical solutions specialists. They're 7.3% more likely to obtain a Master's Degree while being 0.6% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for technical solutions specialists in the next 3-5 years?
Babak Beheshti Ph.D.
Dean, Professor, New York Institute of Technology
-We will be witnessing a more widespread commercial deployment of 5G in 2020. With the implementation of the Standalone 5G devices based on the 3gpp release 16, we should be seeing the more robust mobile broadband deployment of 5G, wider availability of 5G smartphones, and a push towards an all 5G Network in select urban areas around the world.
-Significant growth in AI-based technologies, from face recognition and voice recognition to business intelligence and market predictions. As machines and deep learning algorithms get integrated into many applications, many industries will undergo substantial changes. AI systems will continue to interact with our phones; cars will interpret and analyze their surroundings and intelligently drive themselves. Online vendors will monitor our browsing habits, and Google decides what kind of search results to give us, based on who it thinks we are.
Technical solutions specialist vs. Database specialist
A database specialist is responsible for ensuring the safety and security of the databases to maintain the confidentiality of data. Database specialists determine business requirements and manage multiple operating systems to build the database's efficient structures and feasibility. They also install security protection software tools and programs to prevent unauthorized access and potential leak of restricted information. A database specialist coordinates with the system engineers to improve existing databases and upgrade the network infrastructure for optimization.
The required skills of the two careers differ considerably. For example, technical solutions specialists are more likely to have skills like "cloud," "technical solutions," "project management," and "customer satisfaction." But a database specialist is more likely to have skills like "database management," "database design," "database administration," and "windows."
Database specialists earn the highest salary when working in the finance industry, where they receive an average salary of $95,518. Comparatively, technical solutions specialists have the highest earning potential in the telecommunication industry, with an average salary of $123,478.database specialists typically earn similar educational levels compared to technical solutions specialists. Specifically, they're 1.5% more likely to graduate with a Master's Degree, and 1.1% more likely to earn a Doctoral Degree.Technical solutions specialist vs. Technical advisor
Technical advisors are experts in a specific field of knowledge, offering information and advice to those in the field. They develop applications, coordinate the activities of technicians, and provide technical expertise. They offer advice and suggestions to specialists. The skills they need to possess include multitasking abilities, attention to detail, and exceptional customer service. They are also required to be savvy in terms of information technology, business practices, and have significant experience in this field.
Types of technical solutions specialist
Updated January 8, 2025
