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Technical specialist jobs in Alaska - 338 jobs

  • IT Support Specialist

    Afognak 4.3company rating

    Technical specialist job in Alaska

    Afognak Native Corporation has an exciting opportunity for an IT Support Specialist (helpdesk) to support our corporate office located in Kodiak, AK. The IT Support Specialist will provide end user technical support for desktop and laptop systems, and associated hardware and software within the organization. This includes but is not limited to operating systems, and desktop applications. Handle on-site and remote technical issues as needed. Trouble-shoot network, hardware, software, and application problems. Responsible for maintaining equipment and replacing non-functional equipment. Participate in equipment and/or software installations; moves; adds and changes. Work with other team members on server, client, network, and application-related projects. Troubleshoot and resolve end-user system issues related to Email and Microsoft TEAMS. Install and deploy Windows 11 desktop and laptop computers using SCCM, both locally and remotely. Support the installation and configuration of all end-user software in applicable sites, including many remote offices. Work with all corporate departments and branch offices to investigate, review needs, obtain price quotes, make recommendations, install, and maintain personal computers and applications. Assist in providing computer technical support relating to software and hardware problems reported by users. Maintain IT asset inventory. Provide daily support and technical issues resolution via instant messaging, phone calls, email, and ServiceNow ticketing system. Installs workstations, laptops, and printers. Respond in a timely manner to malware incidents, and remediate malware-infected systems. Demonstrates capacity for prioritization and management in a dynamic environment. Manage and maintain all onsite audio-visual equipment to include daily testing. Provide onsite and offsite audio-visual/presentation support for high-profile director meetings. Provide high-level Board of Director support as needed. Assist remote offices in troubleshooting Internet and network problems. Create user Active Directory accounts, Exchange email accounts, and TEAMS accounts. Add/remove user accounts from security and distribution groups. Performs other related duties as required. Lifting up to 75lbs may be required as well as maneuvering under desks and equipment. Payrate: $24.04 to $28.85 Hourly Requirements Strong, technical working knowledge of Windows Operating Systems and Microsoft Office. Bachelor's degree in Computer Science or Business Management preferred, or equivalent work experience may be substituted (at least two (2) to five (5) years). Must have a strong technical background and a positive attitude. Must have a willingness to learn new technologies, be a team player, and provide excellent customer service. Must be self-motivated and be able to work with limited supervision. Experience troubleshooting computer hardware and software. Two to five years of technical computer support experience. Some experience in computer repair. Experience installing operating systems and applications on desktop and laptop computers. Knowledge and troubleshooting skills in basic networking, including TCP/IP, DHCP, and DNS. Basic understanding of Active Directory a plus. Office 365 knowledge a plus. CompTIA A+ certification preferred. Microsoft MCSA: Windows 10 a plus. Hands-on experience with Microsoft-based computer hardware. Excellent troubleshooting and diagnostic skills. Demonstrated ability to interact with all technical and non-technical members of the organization. Knowledge of handheld mobile devices such as iPhones, and Android devices. Strong communication skills, including both verbal and written skills. SCCM experience preferred.
    $24-28.9 hourly 60d+ ago
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  • Returning Coach/Advisor or New Coach/Advisor - Certified/Support In Building Only 2025-26

    Kenai Peninsula Borough School District 3.8company rating

    Technical specialist job in Alaska

    Co-Curricular/Returning Coach School Year Salary 2025-26 Status Range # of Days Hrs/Days or FTE School Please use this JobID if you are a returning coach or advisor OR if you are a certified/support staff member in the building where the activity is occurring.
    $94k-110k yearly est. 60d+ ago
  • Internship - Maintenance Technician

    Alaska Christian College 3.8company rating

    Technical specialist job in Soldotna, AK

    Alaska Christian College JOB TITLE: Maintenance Technician Internship DEPARTMENT: Facilities Management (Operations) REPORTS TO: Facilities Manager Start: May 2026 STATUS: Full-time, Stipend (Grant Funded), Exempt, 12 months PURPOSE: As an Intern, you will work closely under the direction of the Facilities Manager and be involved with the day-to-day operations of the physical plant. RESPONSIBILITIES: Under the direction of the Facilities Manager, helps maintain all campus grounds, facilities, vehicles, and custodial. Perform routine preventive maintenance to ensure that all machinery and equipment continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate. Maintain necessary facilities-related records. When directed, monitor building security and safety by locking doors before and/or after operating hours. When directed, purchase and stock custodial and maintenance supplies. Aids in winter snow removal. Provide input regarding new campus structures and master plan development. Keeps exterior campus areas clean, including regular recycling runs. Notify the facilities manager of any major repairs needed to the building's operating systems. Provide landscaping work as needed. Service Class A well system. Supervise summer work teams as work host and first point of contact for projects and purchasing. Stay within the approved budget for all expenditures. Maintains a clean, safe, and unobstructed workspace by keeping the shop areas organized and tidy for staff and other users. Must have a clean driving record. (Please see definitions per our insurance carrier) There have been no major moving violations in the past three years. No more than one at-fault accident in the past three years. Develop a standard operation procedures (SOP) manual for this position. Carries out other duties as assigned. SUPERVISORY RESPONSIBILITIES: None REQUIREMENTS: Must be a high school graduate or have a GED. Must have a valid driver's license. Must have a general knowledge of machines and tools, including their uses. Working knowledge of materials, methods, and tools involved in facility management and building repair. Must have good communication skills, both verbal and written to communicate with supervisors, peers, vendors, and customers. The ability to maintain composure under difficult circumstances and to be adaptable. Must be able to evaluate issues and situations and use logic to determine appropriate solutions. Must be able to work independently and show good judgment. Must be organized, efficient, and show good time management skills. Must be reliable and dependable with regular, timely attendance. General Internship Guidelines • The internships will be 40 hours a week. • The internship begins May 2026 and concludes in May 2027. • Must be between the ages of 18 and 28 years old at the time of acceptance of the internship. • College graduate preferred. • Interns will have 15 days off for a 12-month internship and 11 days off for a 9-month internship. • The supervisor will set working hours. • Interns will be given a stipend of $723.07 a month, paid bi-weekly payroll plus room and board. • At the completion of the internship in May, interns who complete the entire program will receive an additional $100 for each month they participate. • Housing included. • Limited meal plan included. • Interns will be supervised by the directors in the area which they intern. • Composition and documentation of a professional development plan. • Most work will be on campus with some local, statewide, and national travel involved. • October Attendance at Murdock Trust's annual Vision and Call internship conference. • September and February attendance at bi-annual CYAK young adult retreat. • Weekly meetings and coursework with the project advisor. • Must be willing to agree to and sign a statement of Evangelical Covenant Affirmations and Acknowledgement of the Covenant Affirmations and ABHE statement. WORKING CONDITIONS: These duties will be conducted both outdoors in varied weather conditions and in interior environments. Must be able to move your hands together or limbs quickly and have the ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble small objects. Must be able to coordinate two or more limbs while sitting, standing, or lying down. The job requires performing physical activities using considerable use of arms, legs, and the entire body in climbing, lifting, balancing, walking, stooping, and handling materials. Must be able to lift 60 pounds on an occasional basis. There may be exposed to hazardous materials and limited exposure to pollutants, gases, dust, or odors. Some exposure to sounds and noise levels may be distracting or uncomfortable. The job may require wearing common protective safety equipment such as glasses, gloves, and hard hats. Must have adequate sight to meet the responsibilities of the job. DRESS CODE: Sturdy, work-appropriate attire is required. Jeans are acceptable as long as they are clean and well kept. Appropriate footwear is necessary for safety. If any questions arise regarding what is appropriate, speak with the supervisor. STATEMENT OF UNDERSTANDING: This job description is intended to describe the general nature of the work being performed by the person assigned to this position and does not state or imply that it is all-inclusive. Other duties and responsibilities may be added with consideration of the job requirements and skills needed and can be changed verbally or in writing at the discretion of the job's immediate supervisor.
    $41k-47k yearly est. 33d ago
  • Cloud Computing Specialist (CCS) SME

    ASM Research, An Accenture Federal Services Company

    Technical specialist job in Juneau, AK

    Serves as an Information Assurance and Cloud computing SME with regards to Certification and Accreditation (C&A) and a broad coverage of the application of the National Institute of Standards and Technology (NIST) Risk Management Framework (RMF) standards and guidance as outlined in the NIST Special Publication(s) (SP) 800-53 and 800-37 (Current versions). **Primary Duties and Responsibilities** + Google Cloud Platform (GCP) Service Management + The CCS shall maintain current certification as a Certified Cloud Security Professional. Possesses the ability to work independently with substantial cloud computing security knowledge. + The assessor must have the essential skillsets to identify, manage and resolve cloud computing security risk and implement "best practices" as applied within a cloud environment (across all of the different deployment and service models, and derivatives). **Other Duties and Responsibilities** + Investigates computer and information security incidents to determine extent of compromise to national security information and automated information systems. + Defines security objectives and system-level performance requirements. + Researches and stays abreast of tools, techniques, countermeasures, and trends in computer network vulnerabilities. + Configures and validates secure systems, tests security products/systems to detect computer and information security weaknesses. + Maintains the computer and information security incident, damage and threat assessment programs. + Responsible for the formal Security Test and Evaluation (ST&E) required by each government accrediting authority through pre-test preparations, participation in the tests, analysis of the results and preparation of required reports. + Involved in the periodic conduct of a review of each system's audits and monitors corrective actions until all actions are closed. + Designs, develops, or recommends integrated system solutions ensuring proprietary/confidential data and systems are protected. + Involved in the establishment of strict program control processes to ensure mitigation of risks and supports obtaining certification and + accreditation of systems. + Reviews processes and security protocols and makes recommendations for increased cyber security protection. **Minimum Qualifications** + Bachelor's Degree in Computer Science or a related field. + The CCS must be well versed in FedRAMP assessment methodology of security and privacy controls deployed in cloud information systems to include six (6) domain areas. The six domains include: + Architectural Concepts & Design Requirements + Cloud Data Security + Cloud Platform & Infrastructure Security + Cloud Application Security + Operations + Legal & Compliance Minimum Qualifications: + Five (5) years of relevant C&A experience; Risk Management Framework (RMF) and NIST C&A experience + DOD IA experience + Experience in assessing IA Controls and conducting C&A reviews for large, complex Information systems **Security Clearance** + Active Secret level clearance + Sensitivity Level: IT-I Critical Sensitive **Certifications:** + Computing Environment: IAT II or IAT III (Security+ or similar) + 01-M Baseline Certification: One of the following Azure or AWS cloud-based certification per DLA Approved CE list + AWS Certified Security - Specialty + AWS Certified Solutions Architect - Associate AWS Certified Solutions Architect - Professional Microsoft Certified: Azure Administrator Associate + Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified Azure Security Engineer Associate **Other Job Specific Skills** + Must be able to communicate effectively and clearly present technical approaches and findings. + Exercises a limited degree of latitude in determining technical objectives of assignments. + Excellent attention to detail. + Must be able to balance multiple tasks simultaneously. + Advanced knowledge of encryption, vulnerability assessment, penetration testing, cyber forensics, intrusion detection, and incident response and remediation. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $80,200 -$142K EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $80.2k-142k yearly 60d+ ago
  • Helpdesk Technician

    Stratacuity

    Technical specialist job in Bethel, AK

    Onsite Tier‑1 Helpdesk Support Schedule: 35-40 hours per week, Monday-Friday (open to 4x10 schedule) Pay Rate: $20-$30 per hour Contract Length: 6 months to 1 year The Onsite Tier‑1 Helpdesk Support Technician will provide hands‑on technical assistance to end users, ensuring reliable operation of desktops, endpoints, and related systems. This role requires strong troubleshooting skills, customer engagement, and the ability to resolve a wide range of technical issues efficiently. Key Responsibilities * Hands‑on technical support: Diagnose and resolve issues with user devices and equipment. * Windows environment support: Provide assistance for Windows 10 and Windows 11 systems. * Office 365 administration: Support users with Outlook, Teams, and other O365 applications. * MS Teams troubleshooting: Assist with configuration, connectivity, and user issues. * Desktop and endpoint support: Deliver onsite technical help for hardware, software, and peripherals. * System provisioning: Support device setup, imaging, and deployment processes. * End‑user engagement: Provide clear, customer‑focused technical assistance and communication. Qualifications * A+ Certification or equivalent technical education. * 3-5 years of IT experience in Tier 1 or Tier 2 support roles. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Location: Bethel, AK, US Job Type: Date Posted: January 8, 2026 Similar Jobs * Helpdesk Support - Remote * IT Technician * IT Technician * CAD Technician - CAD Technician * CAD Technician - CAD Technician
    $20-30 hourly 3d ago
  • Technology Support Specialist

    Coastal Villages 3.5company rating

    Technical specialist job in Anchorage, AK

    The primary job responsibilities include, but are not limited to, providing technical support for local and remote staff, facilitating and maintaining computer networks, and troubleshooting network issues in offices. Must have a friendly personality, be able to handle inquiries related to information technology, and give accurate information and assistance in a professional and high-quality manner. PRIMARY RESPONSIBILITIES Work and communicate effectively with users from all departments within the company, vendors/contacts from other companies, and audiences that may not always be compromised of technical personnel Provide technical support with minimal supervision Provide end user technical support for computer related hardware, software, printer, network, phone systems, and network issues Install, configure, service, repair, and maintain hardware and software for network services, storage networking devices, and servers Assist with preventative maintenance to the servers and verify antivirus updates Assist administering PBX, corporate cellular phones, laptops, and other related hardware Assist maintaining daily and or monthly backups Possesses the ability to solve problems quickly in high-stress situations Travel, if necessary, to troubleshoot network issues Other duties as assigned KNOWLEDGE & SKILL REQUIREMENTS A high school diploma or GED equivalent is required, and 1 year of previous technology support experience or industry-related experience is desired. The ability to understand and speak the Yup'ik/Cup'ik native language is strongly preferred. Successful applicants must possess the ability to represent the company in a professional manner, both verbally and in writing. Strong computer skills and knowledge of Microsoft Office products is required, as well as knowledge of the operation of standard computer hardware and software. Ideal candidates will possess organizational skills that enable them to multi-task and prioritize a high volume of tasks, while maintaining a high level of attention to detail and accuracy. The abilities to be a confident communicator, eager to learn, remain flexible, and work as a team member is a must. PHYSICAL REQUIREMENTS In order to successfully perform the duties of this position, the employee is regularly required to effectively remain in a stationary position for long periods of time, operate a computer and other office productivity machinery, communicate with others in person and over the phone, and move about inside the office. This position requires the ability to sit, effectively use hands and fingers, talk and listen, reach with hand and arms, stoop, kneel, and crouch. Occasionally this position may be required to lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. The ability to work in a constant state of alertness and in a safe manner is also a requirement. WORK ENVIRONMENT This position is performed in an office setting with exposure to computer screens and fluorescent lighting. It requires the regular use of a computer, keyboard, mouse, and multi-line telephone system. The noise level in the work environment is usually quiet. Travel to other rural communities, Anchorage, and other states may be required via aircraft of varying sizes. Some travel may require staying overnight. Salary Description $22-$25 /hour
    $22-25 hourly 13d ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Technical specialist job in Anchorage, AK

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $64k-76k yearly est. 60d+ ago
  • Technical Support Specialist - Managed IT Services

    Denalitek

    Technical specialist job in Anchorage, AK

    DenaliTEK is seeking an experienced Technical Support Specialist with proven Managed Service Provider (MSP) experience and hands-on ticketing system usage. This role is not entry-level and is intended for professionals who have supported multiple client environments within an MSP and are comfortable working within established ticketing, documentation, and SLA-driven workflows. The ideal candidate can handle escalations beyond basic helpdesk issues, works efficiently in ConnectWise, and understands the operational expectations of an MSP environment. Why DenaliTEK Established MSP with defined processes and expectations Opportunity to grow into higher-level technical or specialized roles Collaborative team environment with a focus on quality and accountability Competitive compensation based on experience Key Responsibilities Provide Tier 1 & 2 technical support for MSP clients across multiple environments Work daily in ConnectWise Manage for ticketing, time entry, and documentation Troubleshoot and resolve issues involving: Windows workstations and servers Active Directory and Group Policy Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID) Networking fundamentals (firewalls, switches, access points, VPNs) Escalate complex issues appropriately while owning resolution through completion Maintain accurate, detailed ticket notes and documentation Adhere to MSP standards, processes, and SLAs Requirements Candidates must meet all of the following: 1+ years of experience working for a Managed Service Provider (MSP) Demonstrated, hands-on experience using ConnectWise or similar ticketing systems Experience supporting multiple client environments concurrently Strong troubleshooting skills beyond basic password resets and desktop support Proven ability to work independently in a fast-paced MSP environment Strong written documentation and communication skills This role is not intended for entry-level candidates or individuals without MSP and ticketing experience. Benefits 100% company-paid medical, dental, and vision insurance 401(k) with company contribution 4 weeks of PTO annually, plus 7 paid holidays Reimbursements for mileage, parking, internet, and cell phone A no-drama, no-politics environment that values performance and integrity We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
    $32k-47k yearly est. Auto-Apply 21d ago
  • IT Support Specialist

    Kendall Dealership Holdings

    Technical specialist job in Anchorage, AK

    We are seeking a highly motivated and personable IT Support Specialist to join our technology team. This hybrid Service Desk / Field Technician role is ideal for someone with solid foundational IT skills who is eager to grow their skill in more advanced system, network, and infrastructure support. This position will support multiple dealerships across the region and serve as the primary on-site IT resource for Alaska, providing hands-on troubleshooting, exceptional customer service, and light network support. The ideal candidate is self-driven, adaptable, and excited to work in a fast-paced, multi-location environment. While the position follows a set weekly schedule, flexibility for early/late shifts and occasional nights or weekends (typically scheduled well in advance) is important. Key Responsibilities • Provide Tier 1-2 support, including password resets, account unlocks, workstation troubleshooting, and software support. • Manage user lifecycle processes in Active Directory, Office 365, and other internal systems. • Image, configure, and deploy desktops, laptops, and peripheral hardware for new and existing users. • Deliver both remote and on-site technical support across multiple dealerships. • Travel between local sites and provide periodic ON-SITE support in Fairbanks and Soldotna. • Assist with basic network administration tasks, including DHCP/DNS checks, GPO troubleshooting, and firewall console access for guided configuration changes. • Support technology rollouts, dealership openings, and major deployment projects. • Maintain documentation, ticket updates, and detailed notes to ensure continuity of support. • Identify recurring issues, propose improvements, and take initiative in finding solutions. • Collaborate with the broader IT team while acting as the primary technical resource for Alaska operations. WORKING CONDITIONS/ENVIRONMENTAL FACTORS: • Primarily indoor office environments with occasional exposure to outdoor weather during on-site visits. • May encounter moderate noise, cleaning chemicals, or other standard workplace hazards. • Must be willing to travel locally and occasionally out of state as needed. PHYSICAL REQUIREMENTS: • Standing/walking: Frequently, up to ¾ of the work shift, often on hard surfaces. • Sitting: Frequently, up to ¾ of the work shift. • Lifting: Occasionally up to 50 lbs; rarely up to 100 lbs. • Carrying: Occasionally up to 50 lbs for distances up to 200 feet. • Bending/twisting: Frequently. • Climbing: Rarely; may use ladders up to six feet. • Reaching: Occasionally at all height levels. • Pushing/pulling: Occasionally up to 30 lbs of force. • Fine hand manipulation required for repairs and equipment handling. As the sole IT support on site you will be the only one to carry the equipment to and from placed. Requirements • 1-2 years of hands-on experience in IT support, help desk, or a related technical field. • Strong customer service and communication skills; able to work professionally with all levels of staff. • Solid understanding of Windows 10/11, desktop support, and basic troubleshooting methodologies. • Familiarity with Active Directory, DNS, DHCP, Group Policy, and Office 365 administration. • Ability to travel regularly to local dealerships and occasionally out of state. • Self-motivated with strong multitasking, time management, and organizational abilities. Preferred Skills: • Experience with remote support tools and ticketing systems. • Exposure to networking concepts, firewall interfaces, and escalation workflows. • Experience supporting multi-site environments. • CCNA or similar networking knowledge (preferred but not required). • Comfort working independently as the sole technician supporting a region. Helpful Knowledge, Skills and Abilities: Windows 10/11, Desktop/Laptop Support, Troubleshooting, Active Directory, Customer Service Hardware Support, Office 365, Help Desk Support, Ticketing Systems, Computer Imaging Technology Deployment, Remote Support Tools, Basic Networking, Firewall Console Familiarity
    $32k-47k yearly est. 1d ago
  • 25-603.B1 - IT Support Analyst

    Hil 3.8company rating

    Technical specialist job in Anchorage, AK

    Job Objective: Support the computing needs of the company's employees and contractors providing all levels of IT support services, including help desk, desktop, system administration and field services. The IT Support Analyst is part of a team of technical support professionals that are responsible for providing hardware, software, audio-visual, networking, and Windows administration user support, serving as a resource for infrastructure support teams for the Houston, Aztec, Anchorage, North Slope offices and other remote locations. Essential Job Responsibilities: Assists users with hardware, software, and networking problems, triaging issues and requests as they are reported via phone, ticketing system, walk-up, IM and email. Configure new computers and upgrade existing computers. Supports audiovisual technology throughout the enterprise. Provide corporate executive support in a professional and expedient manner Provide user administration using internal tools and administration platforms including Windows Servers, Active Directory, MS Exchange, Azure Admin Portal and other enterprise application admin tools. Installs new and existing software, maintaining support documentation articles to ensure knowledge transfer with peer support teams and staff. Assists peer infrastructure and Security teams with troubleshooting function to solve problems with network hardware and software at desktop level. Perform other support functions as directed by the Helpdesk Manager and other IT management. Analyze and resolve application issues for industry applications such as Aries, Petra, SMT, I.H.S data analysis, etc. Use of IT ticketing system for documenting, troubleshooting and communication with requestors, taking ownership of issues from request to resolution. Maintains employee confidence and protects corporate assets, including intellectual property, by keeping information confidential. Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations. Contributes to team effort by accomplishing related results as needed. Adheres to the company's values - integrity, ownership, urgency, alignment and innovation. Supports company vision and mission. Adheres to established work schedule, attendance standards and is punctual to work and meetings. Other Job Responsibilities: Other duties as assigned by management. Qualifications: Minimum of three (3) years of hands-on experience in information systems, preferably within the oil and gas industry, with a strong emphasis on customer support. Solid understanding of desktop computers, printers, audiovisual components, and general office applications. Strong interpersonal skills to effectively communicate with individuals at all levels of the company. Exceptional ability in diagnosing and solving computer related problems while maintaining patience, professionalism, and courtesy. In depth understanding of Windows desktop operating systems and utilities. Basic understanding of Windows server operating systems, administration and utilities. Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment. Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public. Ability to complete multiple, diverse tasks of differing priorities. Proficiency in the use and application of the following software: Required: Microsoft Office (Excel, Word, PowerPoint, and Outlook with emphasis on Outlook and Excel). High degree of competency in troubleshooting Smartphones/Mobile devices, tablet devices, as well as various smartphone devices. Preferred : Working knowledge of oil and gas industry applications such as Aries, Petra, IHS, SMT, etc. Education Requirements: Required: High school diploma or GED equivalent. Preferred : Bachelor's Degree from an accredited four-year university or college with a degree in information technology, management information services, computer science, or a closely related field
    $28k-44k yearly est. Auto-Apply 51d ago
  • 25-603.B1 - IT Support Analyst

    Hilcorp Energy Company 4.2company rating

    Technical specialist job in Anchorage, AK

    Job Objective: Support the computing needs of the company's employees and contractors providing all levels of IT support services, including help desk, desktop, system administration and field services. The IT Support Analyst is part of a team of technical support professionals that are responsible for providing hardware, software, audio-visual, networking, and Windows administration user support, serving as a resource for infrastructure support teams for the Houston, Aztec, Anchorage, North Slope offices and other remote locations. Essential Job Responsibilities: * Assists users with hardware, software, and networking problems, triaging issues and requests as they are reported via phone, ticketing system, walk-up, IM and email. * Configure new computers and upgrade existing computers. * Supports audiovisual technology throughout the enterprise. * Provide corporate executive support in a professional and expedient manner * Provide user administration using internal tools and administration platforms including Windows Servers, Active Directory, MS Exchange, Azure Admin Portal and other enterprise application admin tools. * Installs new and existing software, maintaining support documentation articles to ensure knowledge transfer with peer support teams and staff. * Assists peer infrastructure and Security teams with troubleshooting function to solve problems with network hardware and software at desktop level. * Perform other support functions as directed by the Helpdesk Manager and other IT management. * Analyze and resolve application issues for industry applications such as Aries, Petra, SMT, I.H.S data analysis, etc. * Use of IT ticketing system for documenting, troubleshooting and communication with requestors, taking ownership of issues from request to resolution. * Maintains employee confidence and protects corporate assets, including intellectual property, by keeping information confidential. * Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations. * Contributes to team effort by accomplishing related results as needed. * Adheres to the company's values - integrity, ownership, urgency, alignment and innovation. * Supports company vision and mission. * Adheres to established work schedule, attendance standards and is punctual to work and meetings. Other Job Responsibilities: * Other duties as assigned by management. Qualifications: * Minimum of three (3) years of hands-on experience in information systems, preferably within the oil and gas industry, with a strong emphasis on customer support. * Solid understanding of desktop computers, printers, audiovisual components, and general office applications. * Strong interpersonal skills to effectively communicate with individuals at all levels of the company. * Exceptional ability in diagnosing and solving computer related problems while maintaining patience, professionalism, and courtesy. * In depth understanding of Windows desktop operating systems and utilities. * Basic understanding of Windows server operating systems, administration and utilities. * Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment. * Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public. * Ability to complete multiple, diverse tasks of differing priorities. * Proficiency in the use and application of the following software: * Required: Microsoft Office (Excel, Word, PowerPoint, and Outlook with emphasis on Outlook and Excel). High degree of competency in troubleshooting Smartphones/Mobile devices, tablet devices, as well as various smartphone devices. * Preferred: Working knowledge of oil and gas industry applications such as Aries, Petra, IHS, SMT, etc. Education Requirements: * Required: High school diploma or GED equivalent. * Preferred: Bachelor's Degree from an accredited four-year university or college with a degree in information technology, management information services, computer science, or a closely related field
    $30k-36k yearly est. Auto-Apply 49d ago
  • Service Desk Technician I, II

    SCF 4.2company rating

    Technical specialist job in Anchorage, AK

    Service Desk Technician I Hiring Range $22.99 to $30.66 Pay Range $22.99 to $34.49 Service Desk Technician II Hiring Range $26.33 to $35.10 Pay Range $26.33 to $39.49 Summary of Job Responsibilities: The Southcentral Foundation (SCF) Service Desk Technician is responsible for providing high-quality friendly customer service to all users contacting centralized Service Desk; documenting all user contacts according to specified guidelines; following procedures to manage Incident and Service Request ticket life cycles; providing telephony, application, and hardware support to users; providing telephone-based and remote-control support to users. This position has two (2) levels designed to provide progressively more responsible and independent work experience. Progression between job levels is based on the demonstrated ability to successfully handle more progressively responsible assignments. Qualifications: SCF programs are established to serve a primary population comprised of Alaska Native people who are affiliated with Cook Inlet Region, Inc. (CIRI) and Alaska Native and American Indian people within SCF's geographical service area. Employees should have a thorough understanding of the cultures and the needs of this population. Such knowledge is critical to ensure the achievement of SCF's vision of a Native Community that enjoys physical, mental, emotional, and spiritual wellness, and mission of working together with the Native Community to achieve wellness through health and related services : High School diploma; OR GED. Two (2) years of Administrative Support experience; OR demonstrated competency as an Administrative Support III at SCF; OR technical IT knowledge of hardware and software gained through work or personal experience. Must meet the following conditions to qualify as an approved SCF driver: Valid Alaska driver's license that meets State of Alaska Division of Motor Vehicles (DMV) license requirements to include: May drive in Alaska for up to 90 days with a valid out-of-State license, then must obtain an Alaska driver's license. No more than three (3) moving traffic violations (as defined by Alaska Statutes Title 28); OR two (2) at-fault traffic accidents in the previous three (3) years. The driver must not have had ‘Driving Under the Influence' (DUI); OR ‘Driving While Intoxicated' (DWI); OR ‘Operating Under the Influence' (OUI) violations as follows: Zero (0) violations in the past five (5) years. No more than two (2) violations in the past ten (10) years. Drivers must be at least 18 years of age. Drivers 18 through 20 years of age may only transport equipment, materials, and employees. Drivers who transport customers must be 21 years of age or older and must have completed the probationary period of license requirements for Alaska. Additional Qualifications for Service Desk Technician II: Associate degree in Information Technology or related field; OR a combination of education and experience; OR Two (2) years IT experience in a role with duties similar to the Service Desk Technician I position. Microsoft Azure Fundamentals certification or obtain within nine (9) months of hire. Native Preference: Under P.L. 93-638, as amended, the company pursues a policy of Native preference in hiring, contracting and training. SCF Human Resources must receive certification before applicants receive preference. Employee Health Requirements: Compliance with our Employee Health Procedure is a condition of SCF employment. You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment. Jobs designated as a Health Care Personnel (HCP) position, requires that you have documentation that you have completed the following immunizations prior to your first day of employment: MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus - Diphtheria - Pertussis), and COVID-19 vaccination is required.
    $23-30.7 hourly 60d+ ago
  • Peer Support Professional

    Set Free Alaska 4.3company rating

    Technical specialist job in Palmer, AK

    Job DescriptionSalary: **VotedBest Place to Workin Alaska in 4 Years Running!** Set Free Alaska is looking for a Peer Support Professional (PSP) to join our award-winning team. You are the perfect candidate if you are passionate about helping others and looking for more than just a job. If you have been interested in entering the behavioral health field or helping others recover from addiction, but do not know where to start, this may be the job for you. This position does not require any special certifications to start. Peers are on the front lines of the fight, championing others as they find hope and healing. Set Free was voted the Best Place to Work in Alaska for all employers under 250 employees. Apply now to add your skills, knowledge, and passion to our team of life-changers! A Peer Support Professional (PSP) is responsible for engaging with peers in the continuum of care and encourages them to maintain sobriety, participate in recovery-oriented activities and develop a network of sober supports. PSP helps patients identify and access needed resources and recovery supports. Benefits: Insurance Health Dental Vision Life Short Term Disability 401K with 3% match Paid Time Off Continuing Education Stipend Qualifications: Willingness to work toward a State of Alaska Peer Support Professional certification or willing to acquire one within six (6) months from date of hire Lived experience in addiction and recovery (personal or familial) Ability to: Pass a drug screening and State of Alaska background check Qualify for SFAs commercial automobile insurance Provide proof of personal vehicle insurance coverage A current valid drivers license A safe, reliable vehicle Skills required: Good written, verbal and organizational skills Punctuality and consistency in reporting to work, and in delivery of direct services Willingness to share personal recovery stories using lived experiences Understanding of being trauma informed and awareness of cultural differences The ability to: Be a team player, demonstrating motivation, exercising discretion and dependability Be a model to people in recovery Build rapport with clients and staff while maintaining professional boundaries Maintain confidentiality and treat everyone with dignity and respect Manage situations that can cause intense distress and work to ensure the safety and well-being of themselves and other staff Basic computer skills and fluid use of electronic communication tools Job responsibilities: Maintain confidentiality of all information as it relates to the position Help peers manage crisis Work with peers to connect them to resources in the community that will enhance their recovery such as, employment, housing, education, and outside community activities that promote recovery Advocate for peers in an addiction treatment setting and within the community Help peers with recovery planning and assist them to set and accomplish goals related to home, work, community, and health Provides information about skills related to health, wellness, and recovery and facilitate change through goal setting, education, and skills building Facilitate individual and group Community & Recovery Support Services meetings that assist and enhance one's recovery and integration into the community Model and teach peers life skills which can include personal care/hygiene, laundry, housekeeping, shopping/budgeting, and meal preparation Coordinate and maintain effective relationships with colleagues and others to enhance the peer support services being provided PSP will be required to drive their personal vehicle for client support. (When proper documentation is submitted, vehicle use reimbursement is provided at the IRS mileage rate) A PSP will mentor, educate, and spread the message of recovery to individuals who are new in recovery. A PSP will provide emotional and social support to peers and model healthy supportive relationships that encourage sobriety and living a life in recovery
    $27k-30k yearly est. 22d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Technical specialist job in Fairbanks, AK

    This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls are paid at $50 each Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $34k-39k yearly est. 2d ago
  • IT Support Specialist

    Kendall-Jackson 4.1company rating

    Technical specialist job in Anchorage, AK

    Requirements • 1-2 years of hands-on experience in IT support, help desk, or a related technical field. • Strong customer service and communication skills; able to work professionally with all levels of staff. • Solid understanding of Windows 10/11, desktop support, and basic troubleshooting methodologies. • Familiarity with Active Directory, DNS, DHCP, Group Policy, and Office 365 administration. • Ability to travel regularly to local dealerships and occasionally out of state. • Self-motivated with strong multitasking, time management, and organizational abilities. Preferred Skills: • Experience with remote support tools and ticketing systems. • Exposure to networking concepts, firewall interfaces, and escalation workflows. • Experience supporting multi-site environments. • CCNA or similar networking knowledge (preferred but not required). • Comfort working independently as the sole technician supporting a region. Helpful Knowledge, Skills and Abilities: Windows 10/11, Desktop/Laptop Support, Troubleshooting, Active Directory, Customer Service Hardware Support, Office 365, Help Desk Support, Ticketing Systems, Computer Imaging Technology Deployment, Remote Support Tools, Basic Networking, Firewall Console Familiarity
    $24k-28k yearly est. 3d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time

    Us Navy 4.0company rating

    Technical specialist job in Anchorage, AK

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $58k-67k yearly est. 8d ago
  • Sr IT Service Technician

    Labcorp 4.5company rating

    Technical specialist job in Anchorage, AK

    **Sr IT Field Technician - West Division** Department: Information Technology Reports To: Regional IT Support Services Supervisor The IT Field Technician plays a critical role in supporting Labcorp clients' technical needs across the West Division. This position requires strong customer service, training, and troubleshooting skills, along with the ability to resolve hardware and software issues both remotely and on-site. The technician will serve as a trusted technical resource for client offices and internal teams, ensuring seamless operation of Labcorp's proprietary lab systems and equipment. **Key Duties & Responsibilities** + Train clients on Labcorp's proprietary laboratory system and workflows + Troubleshoot and resolve client issues related to Labcorp systems, hardware, and connectivity + Escalate advanced or second-level system issues to appropriate internal support teams + Process hardware requests including ordering, setup, installation, and testing + Provide technical support for Labcorp equipment in client offices + Travel occasionally to client locations to deliver hands-on support and training + Collaborate with internal IT teams to support cross-functional troubleshooting and system integration + Support Labcorp onsite lab with hardware, software, and network-related issues + Perform IT asset management including inventory tracking and lifecycle documentation + Participate in special projects and complete assigned tasks in support of team goals **Schedule & Work Conditions** + Standard hours: 8:00 AM - 5:00 PM (non-exempt role) + Position based in-office at Labcorp's Anchorage location + Overtime may be required based on business needs and is paid accordingly + Occasional travel required, which may include overnight stays **Requirements** + Associate's Degree in Information Technology or equivalent work experience + 2+ years of experience in desktop, network, or IT support within a corporate or laboratory setting + Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts + Proven experience with hardware/software installation, configuration, and troubleshooting + Excellent communication skills and a strong customer service orientation + Ability to work independently and manage multiple priorities in a fast-paced environment **Preferred Qualifications** + Experience supporting laboratory or healthcare IT systems + Familiarity with specialty or proprietary lab applications + Prior experience in a multi-location or enterprise-scale IT support environment **Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (************************************************************** **Labcorp is proud to be an Equal Opportunity Employer:** Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. **We encourage all to apply** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (**************************************************** or contact us at Labcorp Accessibility. (Disability_*****************) For more information about how we collect and store your personal data, please see our Privacy Statement (************************************************* .
    $47k-57k yearly est. 60d+ ago
  • IT Help Desk Support

    Snowcloud Services

    Technical specialist job in Juneau, AK

    Job DescriptionSalary: $25 About the Job Do you love tackling tech challenges and helping people solve problems? Are you the go-to person when someones computer starts acting up? Were looking for a passionate, tech-savvy individual to join our IT support team as the first point of contact for our customers. When the phone rings, youll be the one who answers ready to troubleshoot issues, provide clear guidance, and keep systems running smoothly. If a problem needs to be escalated, youll hand it off to the next level of support while ensuring the customer experience stays seamless. We want someone who WANTS to come in each day and earn new certifications someone genuinely excited about learning, growing, and building their IT career. If youre the type who goes home and still tinkers with PCs just for fun, youll fit right in here. We value curiosity, initiative, and a drive to keep improving. Were all about growth so if youre hungry to learn, eager to level up, and ready to kick-start your IT career, this is the perfect place to start. What Youll Do Be the first point of contact for customers needing technical assistance Troubleshoot basic hardware, software, and network issues Escalate more complex problems to higher-level support when needed Accurately document your work and track support tickets Follow up to make sure customer issues are fully resolved Participate in ongoing training and certification opportunities What Were Looking For About 1 year of help desk or technical support experience (Equivalent college coursework in IT counts too tell us about it!) A genuine passion for technology and helping people Strong communication skills and a positive, customer-focused attitude Basic understanding of Windows, mac OS, and networking fundamentals A willingness to learn, take training, and grow with our team Why Youll Love It Here Plenty of opportunities to learn, grow, and earn certifications A supportive, collaborative team thats got your back Hands-on experience with a wide range of technologies A chance to build your IT career from the ground up
    $25 hourly 11d ago
  • Intern - IT

    Eo Johnson Business Technologies/Locknet Managed It 4.1company rating

    Technical specialist job in Alaska

    Are you passionate about technology and eager to dive into the world of systems administration? We're seeking a talented and motivated intern to join our tech team and gain hands-on experience in supporting and maintaining computer systems and networks. As a Intern - Systems Administrator, you'll have the opportunity to learn from experienced professionals, tackle real-world IT challenges, and contribute to the smooth operation of our organization. Get ready to level up your skills, make meaningful connections, and kickstart your career in the dynamic field of systems administration. Apply now and unlock your potential with us! JOB SUMMARY The Intern - System Administrator ensures proper computer operations so that end users can get their work done. You'll be responsible for receiving, prioritizing, documenting, and actively resolving end user help requests. This might involve using diagnostic tools and tracking requests, as well as providing, hands-on assistance at the desktop level. PRIMARY RESPONSIBILITIES Has a friendly demeanor while handling service requests from end users via telephone, e-mail and customer ticket submissions Builds rapport with customers and digs into the details of their problems Prioritizes and schedules problems, and escalates where necessary to more experienced technicians Keeps a record of the entire customer service request problem-solving process, including all successful and unsuccessful decisions and actions taken, until the problem is resolved Uses diagnostic utilities to troubleshoot problems Refers to software updates, drivers, knowledge bases, and FAQs on the internet to help solve problems Familiarizes yourself with software and hardware used and supported by the organization Conducts hands-on fixes at the desktop and server level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications Performs preventative maintenance by checking and cleaning workstations, printers, and peripherals Test fixes to ensure problem has been adequately resolved Follows up with customers after resolving their requests Develop help sheets and FAQs users Performs other duties as assigned MINIMUM REQUIRED EDUCATION & EXPERIENCE Must be in second year of an information technology program PREFERRED EDUCATION & EXPERIENCE Experience with desktop and knowledge of server operating systems, including Windows 7/8/10, Server 2008-2016, Microsoft Office ADDITIONAL ELIGIBILITY QUALIFICATIONS Knowledge of basic computer hardware, including PC's, printers, laptops, servers Exceptional written and oral communication skills Exceptional interpersonal skills, with a focus on rapport-building, active listening, and effective skills Ability to absorb and retain information quickly Ability to present ideas in user-friendly language Highly self-motivated and directed Keen attention to detail Proven analytical and problem-solving abilities Effective prioritization and execution sills, even under pressure Exceptional customer service orientation Experience working in a collaborative, team-oriented environment PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform this position. Reasonable accommodation may be made to enable individuals with disabilities to perform job duties in accordance with state and federal law. While performing the duties of this job, the employee is regularly required to sit, have repetitive movement (fine motor like typing, writing, keyboarding, filing), talk and/or hear. The employee is occasionally required to walk, stand and twist/turn. Specific vision abilities required by this job include close vision and the ability to adjust focus. HOW TO APPLY Locknet Managed IT Services has an online employment application. In order to complete it, you need to apply for a specific position. All open positions can be found on our website at ****************** IT.com. If this is the first time you have applied for a position with Locknet Managed IT Services, you will be asked to register. Returning applicants will only need to provide their email address and password. ABOUT LOCKNETÒ MANAGED IT SERVICES, AN EO JOHNSON COMPANY Locknet Managed IT, an EO Johnson company, stands as one of the nation's premier managed service providers (MSP) and managed security service providers (MSSP). Specializing in strategic cybersecurity, Locknet offers a comprehensive suite of solutions tailored to meet the unique needs of small and mid-market clients across various industries. With a presence in Minnesota, Wisconsin, and Iowa, Locknet has been delivering world-class technology strategies to the Midwest for over 30 years, founded on the promise of keeping Your Network. Safe. Locknet provides a wide range of managed security and network management services, including technology assessments, cloud services, advanced managed security, end-user support, server and PC management, private-cloud backup, data center services, and more. Locknet is UCS/SOC 2 Type II audited and an FFIEC examined TSP, ensuring clients enjoy the highest level of trust and peace of mind. Discover more at locknetmanagedit.com EQUAL EMPLOYMENT OPPORTUNITY Locknet Managed IT Services, an EO Johnson Company is committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.
    $31k-35k yearly est. 2d ago
  • Retail Systems Specialist

    Aleut Corporation 4.6company rating

    Technical specialist job in Fairbanks, AK

    Reports to: Director of Retail Operations Status: Regular, Full-Time, Exempt EEO Category: Administrative Support Workers JOB SUMMARY: The Systems Specialist will manage and optimize Aleut Energy's Odoo ERP platform to support retail operations across multiple locations. This role involves system configuration, troubleshooting, user training, and continuous improvement of Odoo functionalities to meet organizational needs. PRIMARY RESPONSIBILITIES Champion Aleut Energy values: Integrity, Teamwork, Quality, Innovation, Compassion and Sustainability. Configure and maintain Odoo modules for Retail POS, Inventory, Purchasing, Accounting, and CRM. Manage user roles and permissions to align with operational responsibilities and compliance requirements. Ensure system security and data integrity across all retail locations. Customize workflows and reports to meet Aleut Energy's retail-specific needs. Collaborate with developers and partners (e.g., Bista, BDO) for advanced customizations and troubleshooting. Integrate Odoo with other enterprise systems. Oversee data migration, accuracy checks, and version control. Support integration with payroll systems (e.g., UKG) for timekeeping and commission tracking. Oversee data migration, validation, and version control during system updates. Serve as the primary contact for resolving Odoo-related issues impacting inventory accuracy, AP/AR processes, and POS functionality. Provide technical support to store managers and finance teams as needed. Generate and deliver weekly reports to management team. Develop SOPs and training materials for front-end users and finance teams. Conduct retraining sessions to address gaps identified during system audits and reconciliation phases. Monitor system performance and recommend enhancements to improve inventory visibility, cash flow management, and customer experience. Stay updated on Odoo releases and implement upgrades aligned with Aleut's operational goals. Perform other duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of Odoo ERP modules including POS, Inventory, Purchasing, Accounting, and CRM. Understanding of retail operations, inventory workflows, and multi‑location store environments. Familiarity with system integrations, APIs, and data exchange between enterprise platforms. Knowledge of data validation, migration processes, and version control practices. Understanding of payroll/timekeeping integrations (e.g., UKG). Ability to configure, customize, and troubleshoot Odoo modules in a production environment. Skill in creating workflows, dashboards, and operational reports. Ability to diagnose system issues and implement sustainable solutions. Proficiency with Excel/Sheets for reporting, reconciliation, and data analysis. Ability to collaborate with developers and third‑party partners on customizations. Strong communication skills for supporting non‑technical users and cross‑functional teams. Ability to develop SOPs, training materials, and conduct user training sessions. High attention to detail and commitment to data accuracy and system integrity. Ability to manage multiple priorities in a fast‑paced retail environment. Ability to analyze system performance and recommend operational enhancements. Adaptability to new technologies, Odoo releases, and evolving business needs. MINIMUM QUALIFICATIONS Bachelor's degree in information systems, computer science or a related field; equivalent experience may be considered in lieu of degree. Three (3) years of progressive experience in system administration or related IT field. Valid driver's license and ability to travel to multiple store locations. PREFERRED QUALIFICATIONS Experience with Alaska Native Corporations. BENEFITS 401K - Employer matching up to 4%. Paid Holidays (13/year). Paid Time Off (accrued bi-weekly). 100% Employer paid Dental/Vision for employees and their qualified dependents. 100% Paid Employee Life Insurance / Disability. Advance your career with exclusive tuition benefits-Aleut employees and subsidiaries enjoy in-state tuition rates plus a 10% discount on University of Alaska Fairbanks online courses and certifications. PREFERENCE STATEMENT The Aleut Corporation (“Aleut”) is committed to providing employment and development opportunities for our shareholders and descendants. Aleut shall make employment selections first based on qualifications for the position. Preference shall then be given to eligible and qualified TAC shareholders and descendants in accordance with the Alaska Native Claims Settlement Act, 43 U.S.C. § 1601 et seq., and other applicable laws. Aleut is an equal opportunity employer. Aleut shall select, train, and promote the most qualified individuals based upon relevant work factors such as work quality, attitude, education, and experience, so as not to discriminate against any employee or applicant on the basis of race, color, sex, sexual orientation, national origin, religion, marital status, changes in marital status, pregnancy, parental status, physical or mental disability, age, status as a disabled veteran, special disabled veteran, Vietnam veteran, and all other eligible veterans, or other classifications protected by applicable law.
    $68k-76k yearly est. 11d ago

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