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  • Information Technology Professional (IT Support) (Albuquerque)

    Us Navy 4.0company rating

    Technical specialist job in Albuquerque, NM

    At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After A School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education. You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training. Compare Navy Careers See how a career as an Information Systems Technician compares to other Navy jobs. Compare roles, pay and requirements for each job now.
    $52k-72k yearly est. 1d ago
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  • Client Support Technician

    Crystal Management | CMIT

    Technical specialist job in Albuquerque, NM

    The Kirtland C4 Team is seeking a Client Support Technician to work at Kirtland Air Force Base in Albuquerque, NM. This Tier 1 service desk position is responsible for answering calls, logging incidents in the ticketing system, and providing customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting. Responsibilities Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. Creates, updates and closes out help desk tickets Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation Maintains required documentation of Tier 1 processes and SOPs Qualifications Experience/Skills Familiarity with the Windows Operating system and Microsoft Office Suite Familiarity with creating/updating Remedy tickets is preferred Familiarity with troubleshooting printers and multi-function devices Familiarity with the setup of Video Teleconferencing systems Familiarity with the configuration and operational support of Apple iOS and other approved wireless broadband device types Familiarity with Account Permissions/Provisioning Experience in computer hardware support, troubleshooting, and imaging for classified and unclassified systems Adaptability in learning and supporting new software Must possess refined critical thinking skills, should be a self-starter, multi-task capable, and adaptive to a dynamic environment. Excellent written and verbal communication skills. May direct the activities of other team members, diplomatic, dependable, and reliable. Prior experience in a government consulting services environment is preferred Education/Certification Required Minimum DoD 8570 IAT Level I (A+ CE, CCNA-Security, CND, Network+ CE, or SSCP) certification required Ability to obtain a Customer Service Representative (CSR) certification within 90 days of assignment. CMIT's flexible education and professional advancement program can ease or eliminate the cost of ongoing education and certification prep/exam, subject to company policy. Clearance Required Minimum Secret clearance is required.
    $36k-50k yearly est. 2d ago
  • Computer Field Tech Position-albuquerque NM

    BC Tech Pro 4.2company rating

    Technical specialist job in Albuquerque, NM

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 60d+ ago
  • Specialist Technician for Installing Showers

    Glass Doctor

    Technical specialist job in Albuquerque, NM

    Benefits: Competitive salary Free food & snacks Free uniforms We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience. The Specialist Technician for Installing Showers is key member of our team responsible for the quality and efficient installation of residential and commercial flat glass and related glass products such as windows, storefronts, mirrors, display cases, shower doors, etc. You will also develop new customers by identifying opportunities to sell additional work. Exemplifying our code of values, you show respect and courtesy to all customers and employees.Ideally you have prior experience in the flat glass industry and have proven communication skills with supervisors, employees, and customers. You are self-motivated, thrive in fast moving environments, and able to manage time to effectively meet deadlines. Specific Responsibilities: Install glass, mirrors, door and window hardware in replacement and new installations Insure the efficient use of materials and maintain adequate stock of vehicle Sell flat glass products and services to customers Conduct accurate field measuring Collect payment and/or payment information from customers for work performed Keep company vehicle and equipment properly serviced, clean, and in good working order and condition Complete invoices, daily route sheets, and weekly reports as required Execute Service with Advanced Training (SWAT) Perform other duties as needed which may include cross-training in related positions Job Requirements: Prior experience in the flat glass industry installing showers is a plus Ability to measure accurately and use tape measures and levels Physical ability to lift heavy objects such as shower panels and door Physical ability to lift heavy objects such as shower panels and doors Proficiency to navigate tablet-based technology Excellent communication skills Professional appearance and personality Benefits: Benefits package varies by location We are actively interviewing for this position - Apply today and our hiring manager will follow-up! Compensation: $300.00 - $600.00 per day Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own. Notice Synergistic International LLC is the franchisor of the Glass Doctor franchised system. Each Glass Doctor franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. *Acknowledgement I acknowledge that each independent Glass Doctor franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
    $300-600 daily Auto-Apply 60d+ ago
  • Jewelry Technical Specialist

    Rio Grande 4.2company rating

    Technical specialist job in Albuquerque, NM

    Technical Sales Support Specialist - Jewelry Equipment & Processes The Opportunity: We are seeking talented Technical Sales Support Specialist to join our team, combining expertise in jewelry production techniques and technical support to deliver exceptional solutions to both customers and internal teams. As a key intermediate escalation point for initial technical inquiries, the position specializes in diagnostics, troubleshooting and providing in-depth product and process expertise for our customers. The Technical Sales Support Specialist will be part of our Quality Management Service team, supporting our RioPro+ and RioPro manufacturers and professionals who invest in capital equipment. This role is at the heart of customer success-providing exceptional technical guidance, live support, training, and equipment setup assistance for Rio Grande-purchased tools and equipment. This individual will be a key player in empowering both our customers and internal teams to use intermediate and advanced jewelry manufacturing equipment effectively, confidently, and creatively. What You'll Do: Technical Support & Troubleshooting: Provide expert-level guidance and product usage recommendations of tools and equipment helping customers and associates resolve technical issues quickly and confidently. Diagnose and resolve intermediate technical issues associated with jewelry-making processes, equipment, and tools across the spectrum of casting, polishing, soldering and finishing techniques. Virtual & Hands-On Training: Conduct live virtual, in-person process training and walkthroughs including walkthroughs for new equipment setups and workflows for RioPro-managed and Wholesale customers. Chat, Email & Phone Availability: Offer responsive technical support via both internal and external chat, email and phone platforms and be available for pre-scheduled and on-demand calls with RioPro+ clients. Internal Support Training: Assist in training Rio internal agents and team members on new and existing equipment and processes to ensure company-wide technical fluency and customer support excellence. Act as an internal consultant to provide solutions, improve communication channels and share insights with departments regarding customer needs and challenges When scheduled, assist with technical analysis, testing new products and offering feedback to Supply Chain members on efficiency, usability and quality. Sales Sprint Support: Actively support sales sprints by being available to both customers and agents for real-time questions, equipment guidance, and process support-helping drive confident purchasing decisions. Innovation and Industry Engagement: Participate in and support tradeshow and external event for sales operations. Demonstrate equipment, participate in preparing tools and equipment, ensuring all tools and machines are complete, tested, and show ready. Video Content Creation: When scheduled, assist in the development of educational and tutorial videos for both customers and internal teams, covering setup, maintenance, and best-use practices. Providing information for associates and customers product needs for shop set ups or expansions of businesses. What You'll Need: Demonstrated intermediate experience in jewelry manufacturing techniques such as casting, soldering, stone setting, polishing and metal finishing. 1-2 years jewelry making experience Hands-on experience with jewelry-making tools and machinery (e.g., casting, polishing, 3D printing, laser welding) Strong technical troubleshooting skills Excellent communication and problem-solving skills Comfortable with live video calls, screen sharing, and virtual demonstrations Experience with CRM, chat tools, or customer support platforms Great customer service skills and the ability to explain products and processes to our customers. Proficient communication and teaching skills for both internal associates and customer of varying knowledge levels Exceptional attention to detail, coordination skills, and a proactive mindset in fast-paced multi-tasking environments Preferred Skills: Bilingual (English/Spanish) Ability to use CAD software for jewelry designs Certification from a recognized jewelry technical or gemology program Schedule/Environment: Office Environment Scheduled shift between 8:00 AM-5:00 PM Hybrid potential after training period The successful candidate will enjoy a rewarding, challenging, and principled work environment. For more information about us please visit: ***************** Rio Grande is a Metal Free environment within our operations areas. Diversity, Equity, Inclusion and Belonging: Guided by our core values, Rio Grande is committed to treating all people with dignity and respect. We are an equal-opportunity employer with a zero-tolerance policy for harassment or discrimination of any kind. As an advocate for equity and equality, we hire, train, and promote qualified people of all backgrounds. We consider employment candidates without regard to race, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other underrepresented class. We value our associates and have won the yearly Healthiest Places to Work and Family Friendly Business awards on multiple occasions. The Reward: Rio Grande provides a generous benefit package for full-time (30+ hours a week) associates that includes: Medical plan with low premium rates and no high deductible (includes dental and vision) and telemedicine 401(k) matching program Paid time-off benefits, plus an additional seven paid holidays Paid life insurance and optional additional life insurance Long-term and short-term disability Flexible spending account Pet insurance Tuition reimbursement On-site gym and company wellness program Bereavement leave Employee discounts at Rio Grande Local and national discounts on various travel and entertainment Competitive compensation, including an opportunity to share in the profits Our associates strive for joint accountability. We work together for the success of our stakeholders, and we provide a thoughtful, fun, and creative environment to support them. We encourage professional and personal development through a variety of training opportunities and a focus on promoting from within. The Company: Established in 1944, Rio Grande, a Berkshire-Hathaway manufacturer/distributor, has thousands of valued customers around the world. We are a principle-based company with a highly evolved team-based environment. We can show you how a profoundly effective organization lives these values every day. You can find our guiding principles, The 3 R's, Respect, Responsibility and Results, on our website as well as information about our community support and how we protect the environment. Within our 186,000 sq. ft., solar-powered facility, with covered parking, Rio Grande has sales, marketing, supply chain, IT and administrative offices, a climate-controlled distribution center with more than 40,000 items, and a comprehensive, well-equipped manufacturing operation. Manufactured products include jewelry-making equipment (from basic tools to highly sophisticated induction casting machines) and jewelry components-both die-struck and cast. Capabilities include CAD/CAM, casting, stamp and form, metal finishing, CNC machining, manual milling, tool & die and electronics/mechanical assembly.
    $30k-54k yearly est. Auto-Apply 4d ago
  • Tier III Help Desk Support (Jr. Sys Admin)

    Respec 3.7company rating

    Technical specialist job in Albuquerque, NM

    Big challenges need bold thinkers. If you're someone who sees problems as opportunities, you'll thrive here. RESPEC is 100% employee-owned, which means we take ownership of every challenge. Here, your ideas drive real solutions. Since 1969, we've tackled complex challenges in energy transition, infrastructure resilience, digital transformation, and sustainability. At RESPEC, you'll work alongside clients to take on critical problems. Depending on your expertise, you might design infrastructure in remote locations, develop renewable energy solutions for global projects, or apply data-driven technology to improve mining and water systems. We bring deep technical knowledge, real-world experience, and a commitment to work that matters. If you're looking for a place where your contributions have real impact, you'll fit right in. We do not accept unsolicited resumes from third-party recruiters. Job Description As a Junior System Administrator (Tier II/Tier III), with our Federal partner you will provide advanced end-user and workstation/server support for complex issues that exceed Tier I scope. You will troubleshoot across Windows, mac OS, and Linux, support specialized lab applications, administer accounts and policies in Active Directory and related systems, and ensure timely ticket resolution and exceptional customer service. You will collaborate closely with security, networking, and engineering teams to uphold stringent security and operational requirements. What You'll Do Resolve complex incidents and requests escalated from Tier I, spanning OS, application, hardware, and network/connectivity issues. Deliver technical support via in-person deskside, phone, chat, and email, meeting or exceeding SLAs. Administer and manage user accounts, groups, GPOs, and security settings in Active Directory/Azure AD and related identity systems. Support endpoint and workstation lifecycle: imaging, deployment, configuration, patching, and vulnerability remediation. Install, configure, and troubleshoot computer and operational technology hardware, peripherals, and lab-specific devices; coordinate warranty/field service as needed, including BIOS configuration, basic operational issues (motherboard, devices) Maintain and support custom and COTS applications, including license management and version upgrades in coordination with app owners. Use enterprise ITSM (e.g., ServiceNow) to triage, document, escalate, and close tickets with complete, clear technical notes and user-facing summaries. Contribute to continuous improvement: author and update SOPs, knowledge base articles, and standard work; suggest process and tooling enhancements. Assist with virtualization and containerized environments (e.g., VMware; basic familiarity with Docker/Kubernetes helpful). Partner with cybersecurity to implement and validate security baselines, apply patches, remediate vulnerabilities, and support incident response activities. Participate in testing/pilots for new technologies and enterprise deployments; provide feedback and rollout assistance. Support inventory and asset management, property accountability, and equipment tracking. Provide occasional after-hours support for priority incidents, change windows, or security patching, as scheduled. Qualifications 2-4 years of IT support experience, including Tier I help desk; demonstrated Tier II responsibilities and readiness to handle some Tier III tasks. Working knowledge of Windows 10/11 and Windows Server basics; familiarity with mac OS and Linux/Unix administration. Experience with: Active Directory/Azure AD (user/group administration, basic GPO management) Endpoint management tools (e.g., SCCM/MECM, Intune, JAMF, or similar) ITSM ticketing systems (e.g., ServiceNow) and SLA-driven support Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting) Strong troubleshooting and root-cause analysis across OS, hardware, apps, and connectivity. Excellent customer service, written documentation, and verbal communication skills. Ability to work onsite full time in a secure environment and follow strict procedures. Must be a U.S. Citizen and able to obtain/maintain a DOE Q or L clearance. Nice to Have: Experience supporting users in national lab, federal, DoD/DOE, or other high-security settings. Exposure to virtualization and containerization technologies (VMware; Docker/Kubernetes concepts). Scripting/automation fundamentals (PowerShell, Bash, or Python) for routine admin tasks. Additional Information Work Schedule: Onsite Compensation: Salary depends on experience and expertise. Compensation includes a comprehensive fringe-benefits package. RESPEC is a 100% employee-owned company and employees are eligible for participation in the Employee Stock Ownership Plan (ESOP) after a qualifying period. Featured benefits include: · Flexible Work Schedules · Paid Parental Leave · 401(k) & ESOP (with company match up to 4%) · Professional Development and Training · Tuition Reimbursement · Employee Assistance Program · Medical/Dental/Vision Insurance Plans All your information will be kept confidential according to EEO guidelines.
    $43k-71k yearly est. 60d+ ago
  • Technical Specialist I Electronics R&D/ Manufacturing - Albuquerque NM

    Msccn

    Technical specialist job in Albuquerque, NM

    ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. Clearance Level - Must Be Able to Obtain Top Secret/SCI U.S. Person Required Yes Travel Percentage 0% Clearance Level - Must Currently Possess None U.S. Citizenship Required Yes Is Relocation Available Yes Job Description Responsible for complex functions of a specialized nature to support Research and Development (R&D) engineering and manufacturing requiring advanced application of both technical theory and practical knowledge in the design, development, assembly, test, and delivery of a wide variety of company products and systems. Duties are typically more responsibility oriented (versus daily task oriented), performed with little to no oversight or prioritization by a higher authority, sophisticated and unique in nature. They also vary greatly in breadth and depth of content during day-to-day operations. Experience with Surface Mount Technology (SMT) products development, related equipment, and assembly operations is a plus. The Engineering, Science and Analysis (ESA) Strategic Capabilities Unit comprises the technical talent and organizational leadership that enables the successful delivery of high-impact discriminating technologies for our customers' missions. Our collaborative, cross-functional teams are committed to innovation, integrity, continual learning and strong execution. What You'll Do: Build or process hardware of a developmental, prototype, or critical nature. Collaborate with engineering to troubleshoot hardware or assemblies; check and modify chambers or fixtures. Perform soldering and rework at the electronics board-level, often requiring a scope. Apply/comprehend accept/reject criteria and revision status from engineering drawings, MIL-specs, screening specs, or process certification training. Perform preventative maintenance on equipment, as required. Maintain electronic build records, required logs, records, and reports in accordance with company and program policies/procedures and government regulations. Inspect incoming or production materials or articles for conformance to engineering drawings, schematics, and specifications; process standards and specifications; and production or process plans. Review and accurately interpret schematics, drawings, specifications, and procedures for completeness and compliance to contract requirements. Assimilate diverse data and recommend action to address unique and complex technical situations. Make continuous improvement suggestions, participate and lead projects in area of responsibility. May plan and commit resources, coordinate, and lead the work of lower-level employees to assure task completion. May lead, train, and coordinate work schedules, priorities, and tasks of other work center personnel. Maintain a regular and predictable work schedule. Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Capabilities Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment. Perform other duties as necessary. On-Site Work Environment: This position requires regular in-person engagement by working on-site five days each normally scheduled week in the primary work location. Travel and local commute between company campuses and other possible non-company locations may be required. Working Conditions: Work is performed in an office environment, laboratory, cleanroom, or production floor. Additional Qualifications/Responsibilities Required Education, Experience, & Skills High School diploma or equivalent plus 3 or more years of related experience. Each higher-level degree, i.e., Bachelor's or Master's, may substitute for two years of related experience. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education. Ability to coordinate activities of a diverse team, predict and meet schedules, resolve disconnects. Ability to apply basic computer skills to input and access data via computer interface. Solid communication skills and the ability to exercise them in a technical environment. #LI-NP1 A security clearance or access with Polygraph is not required to be eligible for this position. However, the applicant must be willing and eligible for submission, depending on program requirements, after an offer is accepted and must be able to maintain the applicable clearance/access. Preferred Education, Experience, & Skills Active TS/SCI clearance. Experience with IPC J-STD-001 or industry equivalent. Experience with RF and/or Antennas. Experience with automated SMT inspection and/or assembly equipment. Pay Information Full-Time Salary Range: $60016 - $96026
    $60k-96k yearly 12d ago
  • Alternate Media Technology Specialist - Laney College **INTERNAL POSTING**

    Peralta Community College District

    Technical specialist job in Peralta, NM

    Peralta/College Information Laney College Laney College, in the heart of vibrant, multicultural downtown Oakland, features the cosmopolitan atmosphere and human energy of a big-city university. Laney is adjacent to the Oakland Museum of California, blocks from historic Chinatown and a pleasant stroll from Lake Merritt. Since 1948, Laney has provided educational opportunities to students throughout the East Bay and beyond. Serving approximately 14,000 students each semester, Laney reflects the incredible diversity of the community that surrounds it and provides opportunities to traditionally underserved populations. Dozens of languages are spoken on Laney's campus each day. The school boasts a proven track record of success with exceptional educational programs. The college was given full accreditation by the Accrediting Commission for Community and Junior Colleges (ACCJC) in summer 2009 - a distinction awarded to only five community colleges out of the 27 reviewed that year. In addition, Laney ranks among the top community colleges in California in transferring students to U.C. Berkeley. Position Information Job Title Alternate Media Technology Specialist - Laney College INTERNAL POSTING Time Base 40 hrs/week 12 months/year Compensation Salary Range: $6,118.16 - $7,793.09/Month, Hiring Range: $6,118.16 - $6,746.11/Month Position Type Classified Department Language Art (554) City Oakland State CA Job Description Summary This vacancy is open ONLY to current regular and hourly employees who are members of SEIU Local 1021. Per new Article 8.7 of the Local 1021 hourly contract, this job is being posted for ten (10) working days. Under the direction of the Vice President of Student Services or designee, the Alternate Media Technology Specialist oversees the production of alternate media enabling students with a disability access to all instructional services provided by the college. Serves as primary contact person on campus as it relates to media access for students with disabilities. This will include the production of alternate formats for all printed materials (E-text, Large Print, Braille, & Digital Audio, etc.); providing consultation and conducting workshops for the college on issues of access for students with disabilities to electronic media (Closed/Open Captioning, Teleconferencing, Descriptive Audio, Phone Services, etc.); providing consultation on issues of access to Distance Education (Accessible Web Page Design, Frames, Alt Tags, Layout, etc); and providing consultation on compliance with Section 508 standards. Duties & Responsibilities Any one position may not include all of the duties listed nor do listed examples include all tasks which may be found in positions of this class. To perform this job successfully, an individual must be able to perform each essential duty of the position satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions required for the position. * Serves as liaison between college staff, students with disabilities and the DSPS Program to secure and translate instructional and student services materials into an alternate format in a timely manner. * Provides guidelines to college staff on appropriate formatting of documents and information. * Communicates Internet concepts including accessible web page design, Universal Accessibility and alternate media transcription. * Scans text material using Optical Character Recognition software and transcribe it to E-text for alternative forms of output, e.g. large print, voice, Braille, audio recording, etc.; arranges for other transcription services in a timely manner; works in a collaborative college environment. * Produces information in alternate formats. * Serves as liaison to statewide center and community agencies utilized on a contract basis to produce alternate media. * Develops and maintains a current resource bank of access strategies for various types of media utilized by the college to include Instructional Materials, Web Pages, Kiosks, Video Tapes, Phone Registration, etc.; and for distance education. * Provides group in-service and one-on-one assistance to college faculty and staff in their design and development of electronic information and to assure they meet access guidelines in their design and development of web page and distance education materials. * Provides technical assistance on meeting alternative media requirements to Instructional and Student Services areas and appropriate committees. * Attends statewide training sessions and provides Alternative Media orientation training to college staff; learns and develops the implementation of new and emerging technologies according to college plan; may recruit, select, train, and oversee Work Study assistants, temporary staff and volunteers. * Assists in the development and implementation of goals, objectives, and priorities in providing access to media and distance education for students with disabilities. * Develops and maintains a current resource bank of access strategies for distance education. * Performs other related duties as required. Minimum Qualifications 1. Two (2) years of experience installing, updating, and troubleshooting computer software and maintaining computer hardware, or an A.A. or A.S. Degree in Computer Science, Electronics, or Computer Support; or an equivalent combination of training and experience that could likely provide the desired knowledge and abilities to perform the duties of the position. 2. Knowledge of: * Browsers and navigating the Internet; working knowledge of web page development and design. * General issues of web access for students with disabilities. 3. Basic knowledge of operating systems and network operations. 4. Thorough knowledge of standard application software. 5. Basic knowledge of adaptive technology for persons with disabilities. 6. Strong skills in media technology, communication and problem solving. 7. Understanding of, sensitivity to and respect for the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of Peralta Colleges' students, faculty, staff and community. Desirable Qualifications Knowledge of: * Optical Character Recognition, scanning and transcription of electronic media to alternate formats. * Video Media Production (inclusive of real Time Captioning) * Section 508 Compliance Standards * Conversion of e-text into digital audio files using appropriate software for final production MP and Daisy format * Production of tactile graphics with a Piaf machine Environmental Demands Occasional work performed alone Constant work around and with people Other Requirements PHYSICAL REQUIREMENTS * Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs * Occasional lifting and carrying up to 15 lbs. * Occasional pushing and pulling up to 20 lbs. * Occasional twisting of body * Occasional use of manual dexterity * Occasional use of tactile acuity * Occasional use of visual acuity from a distance, with depth, and for color * Frequent work at a rapid pace * Frequent reaching, high, low, and level * Frequent audio acuity at all ranges, including speech * Frequent visual acuity for reading * Constant sitting * Constant use of clear oral communication Tools & Equipment Used * Adaptive hardware equipment (e.g., braille embosser, braille printer, scanner, speech synthesizer and other related adaptive equipment) * Standard office machines and equipment * Telephone Application Deadline Date January 20, 2026 Open Date 01/05/2026 First Review Date 01/21/2026 Special Instructions to Applicants APPLICATION PROCEDURES Failure to follow the requirements below may result in your application being disqualified. Required documents and applications are only accepted through the online process. Please do not mail or fax your application. Information on transcripts must include degree awarded and confer date. Copies of diplomas will not substitute for transcripts. Finalists will be required to submit official transcripts from fully accredited college or university institutions prior to the final interview. Note: A written evaluation by an official foreign credentials/transcripts evaluation and translation service must be submitted for Foreign Degree(s) (non-U.S. degrees) by the application deadline date. Travel expenses for the interview and selection process will be borne by the candidates. Appointment to the position is conditional upon the approval of the Chancellor. CONDITIONS OF EMPLOYMENT Employees must satisfy all pre-employment requirements to work for the District which include, but are not limited to, the following items: REQUIRED FOR ALL EMPLOYEES Tuberculosis Examination: Prior to employment, the successful candidate will be required to submit evidence (either skin test or X-ray report) of being free of tuberculosis within the past sixty (60) days. The TB test is a condition of employment and any expense must be borne by the successful candidate. Fingerprinting Requirement: As a condition of employment, all employees working for community colleges in the State of California are required to be fingerprinted within the first ten (10) working days of the date of employment pursuant to Education Code Section 88024. Immigration Requirement: According to the Immigration Reform and Control Act, the Peralta Community College District is required to verify that all new employees are legally authorized to work in the United States. All new employees are required to complete and sign a verification form and provide documentation attesting that he/she is legally authorized to work in the United States. District Policy: A Social Security Card will be required following selection and prior to completion of the hiring process. The employment process cannot be completed without a copy of the Social Security Card on file in the Office of Human Resources. Medical Examination: Under state regulations and as a condition of employment, certain positions may require a medical examination prior to employment. Expenses incurred will be borne by the employee. EEO Statement The Peralta Community College District is an Equal Opportunity Employer. The District is strongly committed to achieving staff diversity and the principles of equal employment opportunity. The District encourages a diverse pool of applicants and does not discriminate on the basis of race, color, national origin, ancestry, sex, age religion, marital status, sexual orientation, disability or genetic information, gender identity or expression, citizenship status, veterans status, status with regards to public assistance, or any other characteristic protected by federal, state or local law, in any of its policies, procedures or practices. Reasonable Accommodations In conformance with the Fair Employment and Housing Act and the Americans with Disabilities Act, requests for Reasonable Accommodations may be made to the Office of Human Resources by calling **************. The Peralta Community College District reserves the right to close or not fill any advertised position. Benefits Information Benefits Information Benefits Information FRINGE BENEFITS The Peralta Colleges proudly offers a competitive and comprehensive core of work-life benefits. The value of the employer contribution towards your benefits may increase your total compensation by as much as 47%. Benefit-eligible employees have access to coverage for themselves and eligible dependents: * Medical, dental, vision, prescription drug insurance coverage* * Life insurance of 150% of your income up to $100,000. * Long-term disability coverage. * Employee Assistance Program. In addition to your own contribution, Peralta also contributes 26.81% of your salary to the California Public Employees Retirement System (CalPERS). Effective January 1, 2013, the PEPRA (Public Employees' Pension Reform Act) went into effect. Changes have been implemented as a result of the adoption of this legislation that impact new and existing employees enrolled in CalPERS. A summary of those changes is available at ************************************************************************************* For further up to date information on CalPERS retirement eligibility and PEPRA, please visit the website at *************** ******************** The CalPERS member handbook is available at **************************************************************************************************** please visit the website at ***************. After 10 years of creditable service, medical benefits in retirement are extended until age 65. Other voluntary benefits include: * Flexible benefit plan participation in the Medical Reimbursement Plan, Dependent Care Reimbursement Plan (under tax code 125) * Pre-tax commuting expenses (under IRS code 132) * Tax-deferred plan participation in the 403(b) and 457 plans * Credit union membership * Prepaid legal plan participation * Additional Life Insurance for yourself, spouse or children * Kaiser and United Health Care Dental are fully paid by the District. Other plans require employee contribution. Subject to change. Mission Statement The Peralta Community College District is a collaborative of colleges advancing social and economic transformation for students and the community through quality education, rooted in equity, social justice, environmental sustainability, and partnerships.
    $6.1k-7.8k monthly 8d ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Technical specialist job in Albuquerque, NM

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $39k-54k yearly est. 60d+ ago
  • IT Help Desk Support Specialist I

    Singleton Schreiber LLP

    Technical specialist job in Albuquerque, NM

    Singleton Schreiber, LLP is seeking an IT Help Desk Support Specialist to provide technical, and systems support to our New Mexico offices and other locations. This role offers a unique opportunity for a motivated and versatile IT Help Desk Support Specialist to get hands-on with a variety of technologies while making a tangible impact on the organization's infrastructure. This will be a hybrid position, based in our Albuquerque, New Mexico office. SALARY AND BENEFITS: $25.00- $28.00 per hour. Actual compensation may vary based on factors such as location, skills, experience, and qualifications. Job duties will include: Provide in person virtual support for desktop/laptop issues, including hardware, software, and peripheral troubleshooting. Respond to and resolve helpdesk tickets in a timely and professional manner. Set up and deploy computers, monitors, keyboards, and other hardware for new hires and office locations. Install, configure, and troubleshoot Windows, Microsoft Office Suite, Zoom, Adobe, SharePoint, RingCentral and legal-specific applications (e.g., Filevine, NetDocuments, Relativity, SmartAdvocate, Everlaw, CaseAnywhere, etc.). Assist with user account creation, password resets, and access rights using Active Directory, Microsoft 365, and other systems. Maintain IT asset inventory and documentation of procedures. Maintain software, hardware, and networks across all office locations. Ensuring the security and efficiency of IT infrastructure through monitoring and maintenance of firewalls and network configurations. Acting as a self-starter and independent worker who can drive projects forward. Creating, documenting, and implementing strategies for improving IT processes and systems. Travel to various office locations to support on-site infrastructure needs and desktop support. QUALIFICATION AND REQUIREMENTS: 2+ years of desktop support experience in a professional services or law firm environment. Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Hands-on experience managing and troubleshooting tools such as Zoom, RingCentral, Adobe, OneDrive, Office 365, SharePoint, and Exchange Online. Strong problem-solving skills and the ability to work autonomously while managing multiple responsibilities. Excellent communication skills, with an ability to collaborate effectively with team members and end-users. Ability to travel to other office locations to provide on-site support. Project management skills, including vendor coordination and team leadership.
    $25-28 hourly 10d ago
  • Systems Engineer - Space Technologies

    Aerovironment 4.6company rating

    Technical specialist job in Albuquerque, NM

    AV is seeking a Systems Engineer to join our SpaceTech Division. We handle the design, development, and manufacturing of space-based processing, controls, and electro-optical solutions for customers across the growing industry of space. The ideal candidate must have experience with electrical systems. The Systems Engineering Team is responsible for driving success and continuity across all programs while owning a variety of tasks. As a Systems Engineer on this team, you will be involved in: + Developing and maintaining Interface Control Specifications for space-based processing, controls, and electro-optical systems + Supporting the development of systems engineering documentation such as System Engineering Management Plans, Initial Capabilities Documents, Requirements Specifications, Interface Control Documents, System Integration Plans, and Test Plans + Owning the requirements generation, analysis, decomposition, and review with customers + Analyzing user's requirements, concept of operations documents, and high-level system architectures to aid in developing system/subsystem requirements specifications + Managing system requirements and leading design/development activities + Developing system architecture and system design documentation + Communicating with other program personnel, customers, and senior executives + Supporting lab and field acceptance testing + Taking responsibility for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility + Supporting division-wide process creation and upkeep + Integrating between different areas of engineering expertise to support design and development + Capturing design and how it satisfies requirements and test readiness **Required Qualifications:** + Bachelor's degree in Electrical, Software, Firmware, or Industrial Engineering. + 2 years directly related experience. + Experience with tools supporting design, development, modeling, analysis, testing, and delivery of components, assemblies, and systems. + An understanding of systems engineering principles and methodologies including PM&P, Mission Assurance verification analyses (e.g., Reliability, Stress Derating, Radiation Effects, etc.). + Ability to obtain and maintain a DOD security clearance. **Desired Qualifications:** + Master's degree in systems, space, or electrical engineering. + 5, or more, years directly related experience. + Experience with advanced system engineering tools and software (e.g. CAMEO, Reliance, python, MATLAB, ANSYS). + Familiarity with Model Based Systems Engineering languages or methods (SysML, OOSEM). + Familiarity with industry standards and compliance requirements, including AS9100D. + Demonstrated systems engineering skills preferably in the execution of programs from inception and scoping through execution and delivery. + Demonstrated skills of the development and implementation of Systems Engineering policies, practices, and procedures (e.g. engineering rigor/documentation, MBSE, innovation). + Current/Active Top-Secret clearance with SCI eligibility. **Clearance Level** Top Secret with Poly The salary range for this role is: $71,852 - $101,850 AeroVironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate's work experience, education/training, and key skills. **ITAR Requirement:** _T_ _his position requires access to information that is subject to compliance with the International Traffic Arms Regulations ("ITAR") and/or the Export Administration Regulations ("EAR"). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment's determination that it will be able to obtain an export license in a time frame consistent with AeroVironment's business requirements. A "U.S. person" according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements._ **Benefits** : AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: ********************************* . We also encourage you to review our company website at ******************** to learn more about us. Principals only need apply. NO agencies please. **Who We Are** Based in California, AeroVironment (AVAV) is a global leader in unmanned aircraft systems (UAS) and tactical missile systems. Founded in 1971 by celebrated physicist and engineer, Dr. Paul MacCready, we've been at the leading edge of technical innovation for more than 45 years. Be a part of the team that developed the world's most widely used military drones and created the first submarine-launched reconnaissance drone, and has seven innovative vehicles that are part of the Smithsonian Institution's permanent collection in Washington, DC. Join us today in developing the next generation of small UAS and tactical missile systems that will deliver more actionable intelligence to our customers so they can proceed with certainty - and succeed. **What We Do** Building on a history of technological innovation, AeroVironment designs, develops, produces, and supports an advanced portfolio of unmanned aircraft systems (UAS) and tactical missile systems. Agencies of the U.S. Department of Defense and allied military services use the company's hand-launched UAS to provide situational awareness to tactical operating units through real-time, airborne reconnaissance, surveillance, and target acquisition. _We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans. AeroVironment, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, genetic data, sexual orientation, gender identity or other legally protected status._ **ITAR** U.S. Citizenship required **About AV:** **AV isn't for everyone. We hire the curious, the relentless, the mission-obsessed. The best of the best.** We don't just build defense technology-we redefine what's possible. As the premier autonomous systems company in the U.S., AV delivers breakthrough capabilities across air, land, sea, space, and cyber. From AI-powered drones and loitering munitions to integrated autonomy and space resilience, our technologies shape the future of warfare and protect those who serve. Founded by legendary innovator Dr. Paul MacCready, AV has spent over 50 years pushing the boundaries of what unmanned systems can do. Our heritage includes seven platforms in the Smithsonian-but we're not building history, we're building what's next. **If you're ready to build technology that matters-with speed, scale, and purpose-there's no better place to do it than AV.** **Careers at AeroVironment (*****************************************
    $71.9k-101.9k yearly 33d ago
  • Tier III Help Desk Support (Jr. Sys Admin)

    Respec Acquires Haight & Associates, Inc.

    Technical specialist job in Albuquerque, NM

    Big challenges need bold thinkers. If you're someone who sees problems as opportunities, you'll thrive here. RESPEC is 100% employee-owned , which means we take ownership of every challenge. Here, your ideas drive real solutions. Since 1969, we've tackled complex challenges in energy transition, infrastructure resilience, digital transformation, and sustainability. At RESPEC, you'll work alongside clients to take on critical problems . Depending on your expertise, you might design infrastructure in remote locations, develop renewable energy solutions for global projects, or apply data-driven technology to improve mining and water systems. We bring deep technical knowledge, real-world experience, and a commitment to work that matters. If you're looking for a place where your contributions have real impact, you'll fit right in. We do not accept unsolicited resumes from third-party recruiters. Job Description As a Junior System Administrator (Tier II/Tier III), with our Federal partner you will provide advanced end-user and workstation/server support for complex issues that exceed Tier I scope. You will troubleshoot across Windows, mac OS, and Linux, support specialized lab applications, administer accounts and policies in Active Directory and related systems, and ensure timely ticket resolution and exceptional customer service. You will collaborate closely with security, networking, and engineering teams to uphold stringent security and operational requirements. What You'll Do Resolve complex incidents and requests escalated from Tier I, spanning OS, application, hardware, and network/connectivity issues. Deliver technical support via in-person deskside, phone, chat, and email, meeting or exceeding SLAs. Administer and manage user accounts, groups, GPOs, and security settings in Active Directory/Azure AD and related identity systems. Support endpoint and workstation lifecycle: imaging, deployment, configuration, patching, and vulnerability remediation. Install, configure, and troubleshoot computer and operational technology hardware, peripherals, and lab-specific devices; coordinate warranty/field service as needed, including BIOS configuration, basic operational issues (motherboard, devices) Maintain and support custom and COTS applications, including license management and version upgrades in coordination with app owners. Use enterprise ITSM (e.g., ServiceNow) to triage, document, escalate, and close tickets with complete, clear technical notes and user-facing summaries. Contribute to continuous improvement: author and update SOPs, knowledge base articles, and standard work; suggest process and tooling enhancements. Assist with virtualization and containerized environments (e.g., VMware; basic familiarity with Docker/Kubernetes helpful). Partner with cybersecurity to implement and validate security baselines, apply patches, remediate vulnerabilities, and support incident response activities. Participate in testing/pilots for new technologies and enterprise deployments; provide feedback and rollout assistance. Support inventory and asset management, property accountability, and equipment tracking. Provide occasional after-hours support for priority incidents, change windows, or security patching, as scheduled. Qualifications 2-4 years of IT support experience, including Tier I help desk; demonstrated Tier II responsibilities and readiness to handle some Tier III tasks. Working knowledge of Windows 10/11 and Windows Server basics; familiarity with mac OS and Linux/Unix administration. Experience with: Active Directory/Azure AD (user/group administration, basic GPO management) Endpoint management tools (e.g., SCCM/MECM, Intune, JAMF, or similar) ITSM ticketing systems (e.g., ServiceNow) and SLA-driven support Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting) Strong troubleshooting and root-cause analysis across OS, hardware, apps, and connectivity. Excellent customer service, written documentation, and verbal communication skills. Ability to work onsite full time in a secure environment and follow strict procedures. Must be a U.S. Citizen and able to obtain/maintain a DOE Q or L clearance. Nice to Have: Experience supporting users in national lab, federal, DoD/DOE, or other high-security settings. Exposure to virtualization and containerization technologies (VMware; Docker/Kubernetes concepts). Scripting/automation fundamentals (PowerShell, Bash, or Python) for routine admin tasks. Additional Information Work Schedule: Onsite Compensation: Salary depends on experience and expertise. Compensation includes a comprehensive fringe-benefits package. RESPEC is a 100% employee-owned company and employees are eligible for participation in the Employee Stock Ownership Plan (ESOP) after a qualifying period. Featured benefits include: · Flexible Work Schedules · Paid Parental Leave · 401(k) & ESOP (with company match up to 4%) · Professional Development and Training · Tuition Reimbursement · Employee Assistance Program · Medical/Dental/Vision Insurance Plans All your information will be kept confidential according to EEO guidelines.
    $33k-55k yearly est. 2d ago
  • PC Support Technician II (5464)

    Three Saints Bay

    Technical specialist job in Albuquerque, NM

    Job Code **5464** \# of Openings **1** Apply Now (**************************************************** Requisition?org=GATEWAYVENT&cws=55&rid=5464) Eagle Harbor is looking for a **PC Support Technician II** that resolves technical problems in a service desk environment, uses expertise in customer service and technical knowledge gained from prior service desk experience to resolve issues surrounding installation, usage, and training on software and/or hardware products; will assist with classroom support and service desk projects as they arise. Qualified candidates should note this position is full-time onsite. The PC Support Technician II responsibilities and duties are as follows: **Description of Responsibilities:** + Provide technical assistance to instructors, students and users in response to requests submitted either in person, via Revelation ticketing, emails, or by phone. + Respond to trouble tickets, follow up with users and resolve issues in a timely manner + Complete special tasks and projects assigned by the Service Desk Supervisor + Setup and support computers/printers/projectors, and Smart Boards for classrooms in a networked and stand-alone environment + Performs all duties according to established guidelines, SOPs and policies. + Maintain hardware inventory as related to government computer equipment + Maintain software inventories for user-based applications + Create and maintain user and e-mail accounts within Windows Active Directory and Microsoft Exchange. + Communicate and escalate issues to the Service Desk Supervisor; work and communicate issues as necessary with other members of the IT Department + Perform work duties with minimal supervision + Maintaining and managing Enterprise Imagining Solutions. + Maintaining and configuring IT service management software. + Incorporate customer feedback to continuously improve service delivery. + Other duties as assigned. **Degree/Education/Certification Requirements:** + Bachelor's degree in computer science, information technology or a minimum of 4 years related work experience. + COMPTIA A+ certification required or must be able to obtain within 6 months of employment. + ITIL certification required or must be able to obtain. **Required Skills and Experience:** + Must be proficient with Windows OS 10 in a stand-alone and networked environment. + Proficient in the deployment, troubleshooting, and use of Microsoft 365 (MS Office suite). + Familiar with IT service management ticketing systems. + Experience with smart card multi-factor authentication. + Excellent organizational, communication, and customer service skills are a must. + Must be able to work as a productive team member and as an individual. + Must be proficient in all facets of PC installation, repair, and configuration. + Experience in using Active Directory for user account and group management. + Experience using Microsoft Exchange for mailbox and distribution group management. + Experience in the management of Virtual Desktop environments (VMWare - Horizon) is preferred. + Must be skilled in the use of image deployment technologies. + Proficient in both networked and local print management. + Knowledge of and experience with full disk encryption technologies. + Must be able to create, maintain, and follow technical documentation (SOPs). + Must possess excellent troubleshooting skills. + ·Must display excellent attention to detail. **Desired Skills and Experience:** + Bachelor's degree in computer science, or other related IT field. + Must possess excellent troubleshooting skills + A+ preferred certification preferred. + ITIL certification required or must be able to obtain. **Position located in Albuquerque, NM** **Please apply at:** *************************************************** Requisition?org=GATEWAYVENT&cws=69&rid=5464 VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.
    $33k-55k yearly est. 9d ago
  • IT HELP DESK TECHNICIAN

    Santa Ana Star Casino Hotel 3.9company rating

    Technical specialist job in Bernalillo, NM

    Under supervision of the IT Helpdesk Supervisor provides frontline preventive and corrective maintenance to desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. Job Description Core Values & Expectations: Treat all other co-workers with dignity and respect regardless of position. Demonstrate dependability by calling in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. Always be honest. Admit mistakes, learn from mistakes, and move forward. Demonstrate an ability to accept constructive criticism and guidance from supervisors. Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Responsibilities: Provides frontline preventive and corrective maintenance of desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. Assists Systems Administrators in administration and support of enterprise applications. Moves and installs computer hardware, software, audio-visual equipment, telecommunications devices, and peripheral components. Provides technical training for end users regarding computer and application use and procedures. Prepares and maintains technical records and documentation in conformance to department standards. Performs other duties as assigned. Other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. Associate's degree in information technology or a related field or an equivalent mix of training, certification, education, and experience required. Two (2) years of helpdesk or experience in an enterprise environment is preferred. Prior experience in a casino IT environment preferred. A smartphone capable of running company applications and communication systems is required. If the company does not provide a smartphone, a candidate or employee may be provided with a smartphone of the company's choice through a payroll deduction program. All employees must proficiently use smartphones for company applications, email, and text. Must obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: The essential mental functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Maintains a strict level of confidentiality regarding company information. Strong organizational skills. Proven ability to provide outstanding customer service. Must have excellent problem-solving abilities. Must be a detail-oriented, organized individual with the ability to multitask. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Display strong verbal and written communication skills. Proven ability to handle conflict situations. Essential Physical Functions: The essential physical functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle, grasp, and feel, reach with hands and arms, talk, and hear. Lifting and transporting moderately heavy objects, such as computers and peripherals. Sitting or standing for extended periods of time. Must be able to work various hours including weekends and holidays. Must present self in a well-groomed, professional appearance. The employee must be able to lift to 25 pounds. Must be able to work at a fast pace. Must be able to handle stress effectively. Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary documents. Physical ability to safely perform the essential job functions of the position. Equipment Used Smartphones, computers, timeclocks, and all other equipment assigned to the position. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Work Environment: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate-controlled non-smoking environment.
    $31k-38k yearly est. 10d ago
  • IT Support Specialist

    Dci Donor Services 3.6company rating

    Technical specialist job in Albuquerque, NM

    DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking an IT Support Specialist. The IT Support Specialist is responsible for ongoing operation, support, and improvement of laptops, applications, servers, networks, and technical systems of DCIDS. Serves as a first point of contact for users needing assistance with software and hardware. This is an onsite position in Albuquerque, NM. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Fields, prioritizes, and troubleshoots multiple Help Desk requests. Creates, closes out tickets, and documents solutions. Identifies and escalates trends in requests to IT Infrastructure Administrators or IT Support Supervisor and collaborates to ensure root cause resolution. Assists in the administration, licensing, and inventory of laptops, applications, servers, networks, and technical systems of DCIDS. Acts as a resource and engages DCIDS staff in developing and implementing application and technological process changes at a staff level. Provides individual and group instruction or training, as needed. Maintains a working knowledge of industry standards to recommend and update information systems policies, procedures, diagrams, and documentation. Provides excellent customer service to all staff and works without direct supervision to handle internal customer issues. Regularly review and refine troubleshooting practices by analyzing common issues, providing helpful insights to end users, and staying informed on technology trends to drive efficient and effective solutions, fostering a culture of continuous improvement. Performs other duties as assigned. The ideal candidate will have: Information Technology related associates degree or equivalent work experience. 3+ years hands on IT experience supporting servers, desktops, laptops, and systems in a business environment. 3+ years of experience installing, configuring, and troubleshooting PC and server operating systems (MS Windows, Office). Prior experience in the following areas preferred: Installing, configuring, and troubleshooting Windows operating systems Office 365 Administration (Exchange, SharePoint, Teams, Azure Active Directory) 2012-2019 Windows Server Technical service experience IP Networking Knowledge (VLANS, subnets, routing) Administering enterprise level Anti-Virus systems Administering Windows updates Build and deploy images for computer deployment Active Directory (security, group policy, federation) Relevant IT related certifications are preferred Advanced knowledge of Microsoft operating systems, office applications, and Active Directory. General knowledge of network, server, and visualization administration. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon Monthly phone stipend **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.
    $27k-40k yearly est. Auto-Apply 60d+ ago
  • Technical Support Technician

    Central New Mexico Community College 4.2company rating

    Technical specialist job in Albuquerque, NM

    Compensation: $20.48 - $25.63 Compensation Type: Hourly Employment Type: Regular Grade: NE05 The Technical Support Technician provides support and technical advice and service to faculty, staff, and students requiring a high degree of skill and expertise in computer and audio-visual systems. This position includes hybrid, remote, and on-premise customer support by managing the operation and maintenance of audio, video, and computer systems in a networked environment, encompassing desktops, laptops, media control systems, and instructional technology. Your role will involve troubleshooting audiovisual and computer equipment used and servers. The Technical Support Technician provides support and training on a variety of technical needs, including the review of course material, problem-solving, and preparation for tests. Duties & Responsibilities Provide comprehensive assistance to faculty, staff, and presenters in technology-enhanced smart classrooms, ensuring rapid incident response, logging, and closure of requests, and addressing special inquiries and training needs. Operate and troubleshoot various equipment, including computers, display devices, control systems, network devices, and audio/video routing systems, ensuring their proper functionality. Conduct regular inventory checks and recommend upgrades or purchases of new equipment to maintain working conditions. Proactively test and maintain support for systems and equipment to ensure functionality before use, observing established Service Level Agreements. Use remote support tools to address software and equipment issues regardless of location, including hybrid environments. Implement CNM-owned computer systems and maintain customer workstations with approved operating systems. Diagnoses, troubleshoots, and provides solutions for customer-owned devices (BYOD), demonstrating technical competence in educational technology and conferencing platforms. Use Enterprise Service Management/IT Service Management tools to accurately record work and follow ITIL incident management and service request fulfillment procedures. Support the installation, implementation, and maintenance of all audio-visual equipment and oversee the operation of assigned computer labs to guarantee a safe and secure environment. Be a liaison and initiator with Technical Support Specialists to resolve real-time technical issues and balance competing priorities while addressing customer questions. Assist students in reviewing course material, problem-solving, and provide workshops for staff, ensuring effective technical support during instruction. Maintain computers in Classroom and Open Computer Labs, manage computer inventory data, and provides advanced support for lab equipment and related software and hardware. Ensure compliance with safety regulations, OSHA standards, and wear personal protective gear as required, performing other related duties as assigned. Minimum Qualifications: High School Diploma or post secondary education or higher AND Three (3) years of related experience Higher education industry experience preferred Relevant certifications are a plus Shift: M-F 10am-7:00PM Best Consideration Date: 10/31/2025 EEO STATEMENT: As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.
    $20.5-25.6 hourly Auto-Apply 6d ago
  • Tele Tech Support Specialist (1521)

    Radiology Associates of Albuquerque, Pa 4.5company rating

    Technical specialist job in Albuquerque, NM

    provides a variety of support functions to both Teleradiology physicians and clients. Schedule This is a full-time, 40-hour per week position. Scheduled hours are Saturday through Wednesday, 3 pm-11 pm. Individual Character Requirements All employees are expected, as part of their job requirements, to: Work collaboratively with others Contribute to the success of their department Communicate effectively Be organized, neat and time efficient Be accountable and responsible in carrying out their duties Follow company policies Conduct themselves professionally, with self-control, and Contribute to a positive work environment Reporting This position reports directly to the Teleradiology Manager and indirectly to RAA Teleradiology physicians Typical Working Conditions Work is performed in an office setting. It involves day, evening and week-end work with call coverage. Consistent attendance is mandatory. The majority of the employee's time is spent in the Teleradiology area, which will require long periods of sitting. Manual dexterity sufficient to use office equipment and fold laundry is required. Duties and Responsibilities Maintain communication between sites and physicians, which involves handling both incoming and outgoing telephone calls. Maintain Monthly Tracking Log. Manage and track all flow of paperwork. Responsible for equipment and area maintenance including fax machines, dictation equipment, computers and general upkeep of the department. Responsible for knowledge and use of various software applications (RIS, PACS, PowerScribe, Actionable Findings, Nuance, etc.) Assist with looking up prior imaging for clinic Assist radiologists in general workflow, troubleshooting system errors, making calls for the Radiologists for pathology results. Wash, dry and appropriately fold laundry (per folding instructions) daily. Stock refrigerator with drinks as needed. Secure building by conducting a walk through to check perimeter. Monitor building and MRI alarms and utilize emergency phone tree if needed (after hours shifts only). Perform additional duties as assigned. Qualifications Knowledge of medical terminology preferred. Proficient in usage of various office equipment and computer software applications such as Internet and Microsoft Office Suite: Outlook, Word and Excel. Gains proficiency in Radiologic Radiology Information System (RIS) and Hospital Information System (HIS), RAA & Hosptial PACS, Actionable Findings software, MedInformatics, EPIC, PenRad, Nuance, Powershare, PowerScribe, PenLung, Qgenda, OnRad portal, InteleViewer & InteleBrowser is required. Ability to examine documents for correctness and interpreting their accuracy, gathering, analyzing, and evaluating data. Ability to communicate, follow, comprehend and present data in verbal and written forms using proper grammar, spelling, and punctuation. Demonstrates excellent phone etiquette. Ability to promote excellent interpersonal skills. Establish and maintain effective work relations with staff, vendors, and affiliated associates. Education: High School graduation or GED Experience: Minimum of one year experience in a healthcare or physician group environment
    $42k-51k yearly est. 10d ago
  • Information Technology Specialist

    Mele Associates 4.1company rating

    Technical specialist job in Albuquerque, NM

    MELE Associates is seeking a mission-driven Information Technology Specialist to support NEST operations with classified computing and secure communications systems. The successful candidate will provide hands-on technical support for a variety of IT and communications infrastructures in both classified and unclassified environments. This role requires a strong foundation in networking, system security, and operational readiness. ESSENTIAL FUNCTIONS Provide day-to-day operational support for classified and unclassified systems and mobile communications equipment. Configure, maintain, and troubleshoot network components including switches, routers, and firewalls. Support the integration and sustainment of off-the-shelf and custom hardware and software solutions. 25% travel, CONUS, to conduct IT/Communications training with operational end users. Assist in implementing and maintaining inline hardware encryptors. Maintain readiness of deployable communications systems, including hardware lifecycle tracking and routine diagnostics. Train and collaborate with cross-functional teams, sometimes across different organizations, on solution implementation, system deployments, training, logistics planning, and capability documentation. Support compliance with DOE and Intelligence Community standards for IT system security. Communicate effectively with both technical and non-technical personnel to support mission objectives. Assist office staff with ad hoc troubleshooting on teleconference and general IT issues Support facility network infrastructures and problem resolution. Other duties as assigned MINIMUM QUALIFICATIONS Bachelor's degree in information technology, Computer Science, Engineering, or a related field; or equivalent technical training and experience Minimum of 6 years of experience in IT system administration, networking, or communications system support. Relevant certifications (e.g., CompTIA Network+, Security+, CCNA). Demonstrated experience managing network infrastructure and troubleshooting network issues. Familiarity with secure communications protocols and cross-domain security solutions. Strong analytical, diagnostic, and problem-solving skills. Excellent written and verbal communication abilities. Ability to operate effectively in high-tempo, mission-critical environments. Ability to obtain and maintain a US DOE Q-level security clearance PREFERRED QUALIFICATIONS Prior experience supporting Department of Energy or other government mission environments. Knowledge of NIST 800-53, ICD 503, or other federal cybersecurity frameworks. Experienced creating and conducting training on communications/networking equipment. Experience supporting deployable IT/communications kits for field operations. Experience utilizing radio communications systems. Baseline understanding/experience with COMSEC. Experienced with troubleshooting windows OS. Active DOE Q or TS security clearance. Location : This is a full-time on-site position in Albuquerque, NM. SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. BENEFITS Employer Paid, High Quality Employee Medical, Dental & Vision Care Low-Cost Family Health Care offered 11 Federal Holidays and 3 weeks' vacation 401k with Generous Employer Match Cross-training opportunities About MELE With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran and minority-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include National Security and Intelligence, CBRNE Defense and Security, Facility Management and Engineering, Law Enforcement and Emergency Response Training, Technical, Analytica, and Program Management Support, and IT/Cybersecurity. MELE Associates, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MELE Associates, Inc. is an E-Verify
    $67k-97k yearly est. 60d+ ago
  • Client Support Technician

    Sms Data Products Group

    Technical specialist job in Albuquerque, NM

    This Tier 1 service desk position is responsible for answering calls, logging the calls in the ticketing system, and providing the customers with rapid and accurate answers/information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. Support provided is governed by Service Level Agreements in place with the customer. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting. As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity. SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit ************ Submit your resume today! Responsibilities Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. Creates, updates and closes out help desk tickets Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation Maintains required documentation of Tier 1 processes and SOPs Familiarity with Windows Operating system and Microsoft Office Suite Create and update Service Now tickets Familiarity with troubleshooting printers and multi-function devices Familiarity with the setup of Video Teleconferencing systems Familiarity with the configuration and operational support of Apple iOS and other approved wireless broadband device types Familiarity with Account Permissions/Provisioning Experience in computer hardware support, troubleshooting, and imaging for classified and unclassified systems Adaptability in learning and supporting new software Qualifications Applicant must possess refined critical thinking skills, should be a self-starter, should be diplomatic, multi-task capable, adaptive to a dynamic environment, and should be dependable and reliable. Ability to interface well with customers at various levels of seniority in a variety of different fields is essential Excellent written and verbal communication skills Ability to adapt well to diverse environments and work collaboratively in a dynamic team setting Prior experience in a government consulting services environment is preferred. This position may require occasional after-hours call-ins for emergency response. Employees in this role must provide a personal cell phone number for contact purposes. Valid state driver's license required and capable of operating a motor vehicle. DoD Secret clearance is required or the ability to obtain an Interim clearance. Minimum DoD 8570/8140 IAT-I + CE certification required. SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $36k-50k yearly est. Auto-Apply 5d ago
  • Client Support Technician

    Sql Database Administrator In Fort Belvoir, Virginia

    Technical specialist job in Albuquerque, NM

    Responsibilities & Qualifications RESPONSIBILITIES The Client Support Technician position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting. Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is preferred Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation Maintains required documentation of Tier 1 processes and SOPs Deployment, configuration and troubleshooting of Windows 10 SDC Knowledge of common protocols and basic Network Troubleshooting Support SDC applications such as Web Browsers, Adobe, ActivClient, Microsoft Office products and other software Familiarity with PKI elements - supporting Tier I items such as smart cards and user certificates Fundamental knowledge of enterprise network infrastructure and the ability to troubleshoot common connectivity issues Perform unit Information Assurance Officer (IAO) duties to include account actions for personnel provisions, deprovisions, modifications and maintaining of all associated documentation Troubleshoot and configure peripheral devices, system hardware and MFDs Support enterprise applications on Apple iOS and other mobile devices Maintain, support and troubleshoot both classified and unclassified VTC systems Scheduling and facilitating of all unit VTC REQUIRED QUALIFICATIONS Active Secret clearance required DoD 8570 IAT I certification required Active HDI Desktop Support Technician or ability to obtain within 60 days of hire. 1-3 years of experience Prior experience in a government consulting services environment is preferred Overview We are seeking a Client Support Technician to support the Kirtland C4 program at Kirtland AFB, in Albuquerque, New Mexico. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Kirtland AFB, New Mexico Type of environment: Business environment Noise level: Medium-Loud Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE Citizenship: US Clearance: Active Secret or higher OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
    $36k-50k yearly est. Auto-Apply 14d ago

Learn more about technical specialist jobs

How much does a technical specialist earn in Albuquerque, NM?

The average technical specialist in Albuquerque, NM earns between $48,000 and $125,000 annually. This compares to the national average technical specialist range of $62,000 to $126,000.

Average technical specialist salary in Albuquerque, NM

$77,000

What are the biggest employers of Technical Specialists in Albuquerque, NM?

The biggest employers of Technical Specialists in Albuquerque, NM are:
  1. BAE Systems
  2. Rio Grande
  3. Glass Doctor
  4. Msccn
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