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Technical Specialist Jobs in Augusta, GA

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  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Technical Specialist Job In Augusta, GA

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $31k-42k yearly est. 21d ago
  • IT Help Desk Technician

    Medical Associates Plus 3.9company rating

    Technical Specialist Job In Augusta, GA

    Job Details Walton Way - Augusta, GA DayDescription IT Help Desk Technician We are looking for a competent IT Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice on how to solve them. Responsibilities Serve as the first point of contact for staff members seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by staff members Walk the staff members through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update staff member status and information Pass on any feedback or suggestions from staff members to the appropriate internal team Identify and suggest possible improvements to procedures Required Qualifications for an IT Helpdesk Technician: Education: High school diploma or equivalent. An associate degree in Information Technology, or a related field is often preferred. Certifications: CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate CompTIA Security+ CompTIA Network+ Microsoft 365 Certified: Fundamentals Experience: Proven experience as a help desk technician, IT support, or other staff member support role. Experience with remote desktop applications and help desk software. Technical Skills: Strong understanding of computer systems, mobile devices, and other tech products. Familiarity with Windows OS environments. Knowledge of network security practices and anti-virus programs. Soft Skills: Excellent communication skills, both verbal and written. Strong problem-solving and troubleshooting skills. Staff member-oriented and patient demeanor. Ability to work well under pressure and manage multiple tasks simultaneously. Additional Skills: Basic understanding of scripting and programming languages can be a plus. Familiarity with cloud services and platforms.
    $37k-71k yearly est. 36d ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Technical Specialist Job In Augusta, GA

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $31k-41k yearly est. 60d+ ago
  • Desktop Systems Specialist- IMCS4 Eisenhower GA

    People Technology and Processes 4.2company rating

    Technical Specialist Job In Augusta, GA

    Job Details Fort Eisenhower, GADescription Desktop Systems Specialist Clearance Level required: Secret Responsibilities (including but not limited to): Deploy Government-provided interoperable and integrated standard common user office automation desktop software as approved for use by the Army Golden Master program. Provide on-site desktop, software, and peripheral support for NIPRNET and SIPRNET customers; priority support (as defined in the AITP service catalog) for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel. Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed; assist with Information Assurance Vulnerability Alert (IAVA) remediation. Install, configure, troubleshoot, relocate, and repair desktops, personal digital assistant devices, and printers. Identify network problems, as they relate to end user devices, impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. Troubleshoot WiFi and GFE provided broadband devices and VPN connectivity. Utilize network monitoring tools such as SolarWinds to monitor and proactively respond or alert appropriate support personnel. Submit daily systems reports and contact next level of support to escalate unresolved problems. Answer NEC service desk calls and utilized automated incident tracking systems to record work orders. Provide technical customer support. Configure, diagnose, reimage, reload, utilize troubleshoot and repair all MS Windows based laptops and desktops loaded with Windows 10 OS and all associated peripheral devices. Configure, diagnose, reload, utilize troubleshoot and repair all MS Windows Office 2016 applications with a good understanding of Outlook and related components. Configure, diagnose, reload, utilize troubleshoot and repair all NEC's products. Configure, diagnose, reload, utilize troubleshoot and repair all Defense Collaboration Services (DCS), Jabber, Portals, Microsoft Teams and alert systems applications. Utilize AD tools to manage and create objects in MS Server 2012 or later. Utilize remote tools to connect to remote desktops. Applications include SCCM. Assist users during briefings and events with all collaborative tools such as Defense Collaboration Services (DCS), Jabber, Portals, Microsoft Teams and alert systems. Qualifications Education: Bachelor's degree in computer science, information systems, or a related field. Certifications: CompTIA Security+, Microsoft Certified: Azure Administrator, Red Hat Certified System Administrator (RHCSA), or equivalent. Experience: Hands-on experience in system administration, troubleshooting, and security in a DoD or government setting. Obtained required DoDM 8140.03 CE/Baseline Certifications prior to task order start. Limited-Privileged Access.
    $100k-135k yearly est. 60d+ ago
  • IT Help Desk Technician

    Mau Workforce Solutions 4.5company rating

    Technical Specialist Job In Augusta, GA

    MAU is hiring an IT Help Desk Technician in Augusta, GA. As an IT Help Desk Technician, you will provide comprehensive support to applicants and employees by handling inquiries, assisting with account recovery, application status updates, and portal navigation, conducting prescreening, maintaining detailed records, troubleshooting issues, and ensuring timely, satisfactory resolutions across various communication channels. Benefits Package * Competitive Compensation Package * Medical, Dental, and Vision Benefits * Paid Holidays (11) * Paid Vacation * Great work environment * Employee Assistance Program (EAP) * Care Partners Program * Health Club Reimbursement Program * Additional supplemental benefit programs * 401k * Salary Continuation * Educational Reimbursement * FMLA available after 12 months of service Shift Information * Monday to Friday | 8:00 AM to 5:00 PM Career Path * Call Center Supervisor * IT Support Technician * Process Technician Required Education and Experience * High School Diploma or GED Preferred Education and Experience * Bachelor's degree in a relevant field General Requirements * Proficient in Microsoft Desktop Publishing for creating professional documents and materials * Skilled in internet applications and desktop technologies for efficient task execution * Typing speed of 40+ words per minute with accuracy Essential Functions * Resolves up to 250 applicant inquiries daily with efficiency and accuracy * Supports applicants and employees with account recovery via phone, email, and other communication tools * Guides applicants through application status updates and completion using multiple communication channels * Assists applicants and employees with portal navigation and system usage * Conducts applicant prescreening to assess qualifications * Maintains accurate records of customer interactions, including time, actions taken, and outcomes * Provides friendly, professional service by identifying caller needs and delivering tailored assistance * Troubleshoots issues, implements solutions within established timeframes, and ensures timely resolution * Follows up on interactions to confirm satisfaction and resolve outstanding concerns
    $31k-41k yearly est. 33d ago
  • Cyber Systems Support Specialist

    Cole Engineering Services Inc. 4.0company rating

    Technical Specialist Job In Augusta, GA

    By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide. Cole Engineering Services (CESI), a By Light company, is recognized as a premier provider of modeling and simulation (M&S) training solutions to the Federal Government and industry. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains. CESI also designs, builds and runs infrastructure, platforms, applications and processes that enable cyber training for the integrated multi-domain force. Our vision is to become a worldwide full spectrum LVCG and cyber training/analysis developer, integrator and services provider. Position Overview: Cole Engineering seeks an experienced, on-site, systems engineer to join our dedicated team, supporting the Persistent Cyber Training Environment (PCTE) platform. This role demands an individual who excels at providing top-tier IT support in a multifaceted and dynamic environment. As the zenith of our helpdesk team, the systems engineer will address advanced technical challenges, ensuring that the solutions align seamlessly with the strategic objectives of our customer. Responsibilities: As a member of the platform support team, the engineer will utilize Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform guaranteeing its peak performance. Provide a structured approach to service design, transition, and operation, ensuring that IT services are aligned with the needs of the user. Furthermore, they will incorporate user feedback for ongoing improvements to the customer experience. This comprehensive support encompasses systems categorized under Unclassified, Sec/REL, and Top-Secret security levels. Required Experience/Qualifications: Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders. Display meticulous attention to detail while entering user information to ensure accuracy, maintaining a commitment to error rates below 5%, minimizing the need for corrective actions. Address IT incidents with precision and promptness, while analyzing patterns to determine and address root causes. Regularly provide comprehensive reports detailing requests, resolutions, and progress status to all relevant stakeholders. Offer professional-level support for IT, virtual environments, and network functions, addressing a range of technical challenges. Thrive as a self-starter in a dynamic and fast-paced environment, collaborating effectively with engineers of varying skill levels and experience. Efficiently manage and execute service requests, ensuring timely service delivery and user satisfaction. 5-8 years of directly related experience supporting help desk operations. Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university. (5 years' experience in lieu of degree) Required: DoD 8570.01-M IAT Level II Security Environment Certification: CompTIA Security+ CE, CISSP or other equivalent certification required within six months of hire. Preferred Experience: Demonstrated expertise in administering software systems within virtual machine and container-based hybrid cloud environments. Support the configuration, execution, and troubleshooting of virtual environments created by users within PCTE. Proficiency in Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using Lightweight Directory Access Protocol (LDAP). Experience in maintaining and supporting networks in NSX/NSX-T Demonstrated experience configuring and maintaining Linux based systems including the ability to create, modify and implement scripts to accomplish tasks. Proven ability to prioritize and manage multiple tasks, projects, and demands concurrently. Interact proficiently with customers, vendors, and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions. Proficiency in resolving technical issues encompassing diverse integrated software and hardware platforms. The ideal candidate should demonstrate flexibility in their work schedule, including the ability to work different shifts and weekends. Special Requirements/Security Clearance: Please note that pursuant to a government contract, this specific position requires U. S. Citizenship status and a Top Secret/Sensitive Compartmented Information (TS/SCI) clearance, with either Full Scope or Counterintelligence (CI) Polygraph, is mandatory. Travel possible up to 25% of the time, depending on mission requirements. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above is intended to describe the general contents of and requirements for the performance of this job. Benefits Overview: CESI recognizes that our strength is our people. We support every employee as an individual to build strong teams across the enterprise. Our benefit package includes: Medical, Dental & Vision Coverage Wellness Program 401(k) Matching Disability (Short Term & Long Term) Employee Assistance Program Life Insurance Education & Training Generous Leave Policy (11 Federal Holidays, PTO, Military Leave, Bereavement and Jury Duty) Cole Engineering Services, Inc. is an equal opportunity employer. We consider qualified applicants without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, political affiliation, age, marital status, disability, genetic information, veteran status, membership in an employee organization, or any other basis prohibited by federal, state, or local laws.
    $54k-68k yearly est. 21d ago
  • Cyber Systems Support Specialist

    Cesicorp

    Technical Specialist Job In Augusta, GA

    By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide. Cole Engineering Services (CESI), a By Light company, is recognized as a premier provider of modeling and simulation (M&S) training solutions to the Federal Government and industry. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains. CESI also designs, builds and runs infrastructure, platforms, applications and processes that enable cyber training for the integrated multi-domain force. Our vision is to become a worldwide full spectrum LVCG and cyber training/analysis developer, integrator and services provider. Position Overview: Cole Engineering seeks an experienced, on-site, systems engineer to join our dedicated team, supporting the Persistent Cyber Training Environment (PCTE) platform. This role demands an individual who excels at providing top-tier IT support in a multifaceted and dynamic environment. As the zenith of our helpdesk team, the systems engineer will address advanced technical challenges, ensuring that the solutions align seamlessly with the strategic objectives of our customer. Responsibilities: As a member of the platform support team, the engineer will utilize Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform guaranteeing its peak performance. Provide a structured approach to service design, transition, and operation, ensuring that IT services are aligned with the needs of the user. Furthermore, they will incorporate user feedback for ongoing improvements to the customer experience. This comprehensive support encompasses systems categorized under Unclassified, Sec/REL, and Top-Secret security levels. Required Experience/Qualifications: Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders. Display meticulous attention to detail while entering user information to ensure accuracy, maintaining a commitment to error rates below 5%, minimizing the need for corrective actions. Address IT incidents with precision and promptness, while analyzing patterns to determine and address root causes. Regularly provide comprehensive reports detailing requests, resolutions, and progress status to all relevant stakeholders. Offer professional-level support for IT, virtual environments, and network functions, addressing a range of technical challenges. Thrive as a self-starter in a dynamic and fast-paced environment, collaborating effectively with engineers of varying skill levels and experience. Efficiently manage and execute service requests, ensuring timely service delivery and user satisfaction. 5-8 years of directly related experience supporting help desk operations. Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university. (5 years' experience in lieu of degree) Required: DoD 8570.01-M IAT Level II Security Environment Certification: CompTIA Security+ CE, CISSP or other equivalent certification required within six months of hire. Preferred Experience: Demonstrated expertise in administering software systems within virtual machine and container-based hybrid cloud environments. Support the configuration, execution, and troubleshooting of virtual environments created by users within PCTE. Proficiency in Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using Lightweight Directory Access Protocol (LDAP). Experience in maintaining and supporting networks in NSX/NSX-T Demonstrated experience configuring and maintaining Linux based systems including the ability to create, modify and implement scripts to accomplish tasks. Proven ability to prioritize and manage multiple tasks, projects, and demands concurrently. Interact proficiently with customers, vendors, and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions. Proficiency in resolving technical issues encompassing diverse integrated software and hardware platforms. The ideal candidate should demonstrate flexibility in their work schedule, including the ability to work different shifts and weekends. Special Requirements/Security Clearance: Please note that pursuant to a government contract, this specific position requires U. S. Citizenship status and a Top Secret/Sensitive Compartmented Information (TS/SCI) clearance, with either Full Scope or Counterintelligence (CI) Polygraph, is mandatory. Travel possible up to 25% of the time, depending on mission requirements. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above is intended to describe the general contents of and requirements for the performance of this job. Benefits Overview: CESI recognizes that our strength is our people. We support every employee as an individual to build strong teams across the enterprise. Our benefit package includes: Medical, Dental & Vision Coverage Wellness Program 401(k) Matching Disability (Short Term & Long Term) Employee Assistance Program Life Insurance Education & Training Generous Leave Policy (11 Federal Holidays, PTO, Military Leave, Bereavement and Jury Duty) Cole Engineering Services, Inc. is an equal opportunity employer. We consider qualified applicants without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, political affiliation, age, marital status, disability, genetic information, veteran status, membership in an employee organization, or any other basis prohibited by federal, state, or local laws.
    $40k-64k yearly est. 21d ago
  • Service Desk Technician I

    Corsica Technologies, LLC

    Technical Specialist Job In Augusta, GA

    PART TIME SERVICE DESK TECHNICIAN 1 Purpose Our clients rely on the IT services we provide so they can serve their customers/clients, employ their staff, and add value to their communities. Increasing client confidence through timely, professional, friendly, and knowledgeable remote-support service is paramount to being the IT Leader we strive to be. Additionally, Corsica depends on the efficiency of Service Desk members to keep costs low. The purpose of the Service Desk Technician 1 is to provide client-centered, efficient, and effective level 1 remote support to Corsica clients. The Service Desk Technician 1 helps minimize downtime and the impact of disruptions in client IT environments by providing rapid effective response to reported issues with an emphasis on issues reported via phone. Further, the Service Desk Technician 1 plays a critical role in building client trust by serving as a primary client interface in the reporting and resolution of client technical issues. Responsibilities The responsibilities for this position include: Receive, classify, and triage incidents and simple requests. Emphasis on Inbound Call Handling. Troubleshoot and resolve incidents to return service to clients as quickly as possible. Implement low risk, well-understood changes that are requested by end-users. Follow standard operating procedures as documented in the Knowledge Management System. Work with the team and escalate as needed with the assistance of management. Stay up to date on the latest technologies through ongoing education. Maintain and update system documentation and event records. Competencies and Qualities Qualified candidates must meet the following job requirements: Able to function effectively in a high-paced environment Able to understand the perspective of the client in all service interactions Makes effective use of time and complete tasks efficiently and on time Able to work with a team, communicate effectively, and have high attention to detail Meets client and corporate expectations for attendance, quality, and performance Must have intermediate experience with each of the following: System hardware, software, and operating systems Active Directory and Group Policy administration Must have basic experience with each of the following: Cloud solutions such as Office 365 and Google Apps Networking concepts such as TCP/IP, DNS, and DHCP Experience with each of the following is a plus but not : Switches, firewalls, and advanced infrastructure Cloud-based data-centers such as Azure and AWS Server applications such as SQL Server and RDS Voice technologies and phone systems Education, Experience, and Certifications Required Must have at least a high school diploma or GED. A minimum of 2 years of professional IT Service Management (ITSM) experience is . Must have at least 1 certification from vendors such as Apple, CompTIA, or Microsoft. Preferred Associate degree or better is preferred. MSP experience is preferred. Supervisory Responsibility This position has no direct reports and is not expected to supervise the work of others. This position may be expected to self-manage time and priorities based on incoming tickets, following Corsica policies and procedures. Work Environment In most cases, work will be performed in a climate-controlled office space. Work will require the use of standard office equipment, such as computers, phones, and multi-function printers. The position will be expected to make use of specialized tools and software for troubleshooting and maintaining systems and infrastructure. Travel Less than 1% travel is expected with this position. Physical Demands Candidate should be able to lift 20 pounds or more. The position will require sitting for long periods of time and may occasionally require bending, lifting, and driving. Position Type/Expected Hours This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Corsica provides 24x7x365 coverage, so shift times may vary depending on need. Expected shift will be communicated in advance. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $37k-50k yearly est. 31d ago
  • Service Desk Technician III

    Premier Networx

    Technical Specialist Job In Augusta, GA

    We're looking for a dynamic and experienced Senior Service Desk Technician to join our fast-paced, growing managed service provider family at Premier Networx! As a managed service provider, we provide proactive IT support to our SMB clients in the greater Augusta area. Our Culture - We emphasize the importance of education and continuous improvement. Through teaching, training, collaboration, and perseverance, we strive for personal and professional growth. Our belief in the value of knowledge drives us forward. We understand that the skilled services we offer are our product, and it is our top priority to provide exceptional service to our clients with genuine care for their satisfaction. Our People We strive for excellence in everything we do We always aim to make a positive impact with each other and our clients We have passion that drives us to continuously learn and grow We are dedicated to creating a supportive and inclusive environment where everyone feels valued and respected. We believe together, we can achieve great things. Our Core Values define who we are and guide our actions Proactive Ownership - Taking initiative, assuming responsibility, and driving results without waiting for instructions. Client Experience First - Prioritizing the satisfaction and success of our clients. Unrelenting Dedication - Persistently pursuing excellence even in the face of challenges or setbacks. Promises Kept - Fulfilling commitments, honoring agreements and delivering on our word. Embraces Change - Welcoming and adapting to shifts, innovations and evolving circumstances. By upholding these core values, we create a strong and supportive culture that enables us to achieve great things together. What We Offer Ambitious learning environment-we pay for certifications & reward learning achievements. Customized career-progress plan tailored to your skill level, interests, and goals. Generous leave: PTO, Holidays, and Comp time Competitive and comprehensive medical, dental, and vision insurance, including life and disability plans. Retirement - IRA Position Overview: This position is responsible for providing advanced technical assistance and support to end-users and acting as a technical SME for the Service Desk for complex issues and escalated cases. The Senior Service Desk Technician has strong technical skills, excellent communication abilities, and the capability to handle complex and challenging IT issues. Skills: Excellent customer services and communications skills. Able to be flexible and adaptable to the changing needs of the team. Ability to handle multiple tasks under time constraints. Self-motivation, organizational and time management skills. Documentation skills to ensure knowledge is shared and incidents are tracked effectively. Senior Responsibilities: Assist in supervising the Service Desk by reinforcing established rules, providing support and or direction, and assisting with administrative issues as needed. Assist in training the Service Desk team on operational procedures and troubleshooting techniques. Assist in ensuring that the Service Desk provides timely and considerate customer service. Offer suggestions for any noted process improvements and assist in developing new procedures. Perform other related duties as assigned by the Service Manager. Service Desk Duties and Responsibilities: Troubleshoot and resolve client hardware, operating system and software related issues using remote tools. Query client on properly documenting issues. Troubleshoot and resolve network and server access issues using remote tools. Monitor and respond to client site alerts and escalate as necessary. Escalate technical support issues to the Service Manager as necessary. Document resolution in ticketing system and communicate with client on the status and resolution of issues. Other related duties as assigned by management. Consistent, punctual, and dependable attendance is necessary to meet the needs of our clients and team. Qualifications and Requirements Required 3 years of experience working in a client facing technical role. 1 year of supervisory experience preferred. Active Directory, Group Policy, HyperV, VMware, PowerShell, Sharepoint, DNS, Office 365, Azure, Networking, and Windows Operating Systems, MS Server 2016 or newer.
    $37k-50k yearly est. 15d ago
  • Service Desk Technician I

    Corsicatech

    Technical Specialist Job In Augusta, GA

    PART TIME SERVICE DESK TECHNICIAN 1 Purpose Our clients rely on the IT services we provide so they can serve their customers/clients, employ their staff, and add value to their communities. Increasing client confidence through timely, professional, friendly, and knowledgeable remote-support service is paramount to being the IT Leader we strive to be. Additionally, Corsica depends on the efficiency of Service Desk members to keep costs low. The purpose of the Service Desk Technician 1 is to provide client-centered, efficient, and effective level 1 remote support to Corsica clients. The Service Desk Technician 1 helps minimize downtime and the impact of disruptions in client IT environments by providing rapid effective response to reported issues with an emphasis on issues reported via phone. Further, the Service Desk Technician 1 plays a critical role in building client trust by serving as a primary client interface in the reporting and resolution of client technical issues. Responsibilities The responsibilities for this position include: Receive, classify, and triage incidents and simple requests. Emphasis on Inbound Call Handling. Troubleshoot and resolve incidents to return service to clients as quickly as possible. Implement low risk, well-understood changes that are requested by end-users. Follow standard operating procedures as documented in the Knowledge Management System. Work with the team and escalate as needed with the assistance of management. Stay up to date on the latest technologies through ongoing education. Maintain and update system documentation and event records. Competencies and Qualities Qualified candidates must meet the following job requirements: Able to function effectively in a high-paced environment Able to understand the perspective of the client in all service interactions Makes effective use of time and complete tasks efficiently and on time Able to work with a team, communicate effectively, and have high attention to detail Meets client and corporate expectations for attendance, quality, and performance Must have intermediate experience with each of the following: System hardware, software, and operating systems Active Directory and Group Policy administration Must have basic experience with each of the following: Cloud solutions such as Office 365 and Google Apps Networking concepts such as TCP/IP, DNS, and DHCP Experience with each of the following is a plus but not required: Switches, firewalls, and advanced infrastructure Cloud-based data-centers such as Azure and AWS Server applications such as SQL Server and RDS Voice technologies and phone systems Education, Experience, and Certifications Required Must have at least a high school diploma or GED. A minimum of 2 years of professional IT Service Management (ITSM) experience is required. Must have at least 1 certification from vendors such as Apple, CompTIA, or Microsoft. Preferred Associate degree or better is preferred. MSP experience is preferred. Supervisory Responsibility This position has no direct reports and is not expected to supervise the work of others. This position may be expected to self-manage time and priorities based on incoming tickets, following Corsica policies and procedures. Work Environment In most cases, work will be performed in a climate-controlled office space. Work will require the use of standard office equipment, such as computers, phones, and multi-function printers. The position will be expected to make use of specialized tools and software for troubleshooting and maintaining systems and infrastructure. Travel Less than 1% travel is expected with this position. Physical Demands Candidate should be able to lift 20 pounds or more. The position will require sitting for long periods of time and may occasionally require bending, lifting, and driving. Position Type/Expected Hours This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Corsica provides 24x7x365 coverage, so shift times may vary depending on need. Expected shift will be communicated in advance. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $37k-50k yearly est. 8d ago
  • IT Security Specialist

    Cymertek

    Technical Specialist Job In Augusta, GA

    IT Security SpecialistLOCATIONFort Eisenhower, GA 30905CLEARANCETS/SCI Full Poly (Please note this position requires full U.S. Citizenship) KEY SUMMARYWe are looking for a detail-oriented and dedicated IT Security Specialist to join our team and safeguard our organization's digital assets. In this role, you will be responsible for identifying and mitigating security risks, implementing best practices, and ensuring the integrity and confidentiality of sensitive information. The ideal candidate will have a strong understanding of cybersecurity principles, threat detection, and incident response, along with a proactive approach to staying ahead of emerging threats. If you are passionate about creating a secure IT environment and thrive in a collaborative and fast-paced setting, we invite you to apply. *** Please note that our job openings are dynamic and can open or close quickly (much faster than we can publish). If you do not see an opening you are looking for, know that we see almost all types of positons. We strive to keep our listings up to date, but please consider submitting your current resume. Our team will work with you to identify the most recent opportunities that align with your skillset and career goals. We look forward to you joining our family. *** SIMILAR CAREER TITLESCybersecurity Analyst, Information Security Analyst, Security Engineer, Network Security Specialist, Security Administrator, IT Risk Analyst, Cyber Defense Specialist, Security Operations Center (SOC) Analyst, Vulnerability Analyst, etc.DEGREE (Level Desired) Bachelor's DegreeDEGREE (Focus) Cybersecurity, Information Technology, Computer Science, Information Security, Network Security, Digital Forensics, Computer Engineering, Systems Security, Data Science, etc.ALTERNATE EXPERIENCEGeneral comment on degrees: Most contracts allow additional experience (4-5 years) in lieu of a Bachelor's Degree. Some contracts give 4-5 years experience credit for a Bachelor's Degree. Some contracts give 2 years experience credit for a Master's Degree. We will work with you to find the right fit.POSITION RESPONSIBILITIES Ability to implement security policies Experience with security monitoring tools Knowledge of compliance frameworks Capability to assess vulnerabilities Familiarity with data encryption standards Strong analytical mindset REQUIRED SKILLS Proficiency in threat detection Incident response capabilities Knowledge of intrusion detection systems Expertise in access control management Ability to configure firewalls Understanding of malware analysis DESIRED SKILLS Familiarity with ethical hacking techniques Knowledge of cloud security practices Understanding of zero-trust architecture Exposure to artificial intelligence in security Experience with security automation tools Awareness of emerging cyber threats PLUG IN to CYMERTEK - And design your future... YOUR FOREVER CAREER STARTS HERE Are you looking for more than just a job? Join a company where employees are treated like family, and your career is built to last. We are a growing small business and a trusted federal contractor offering full scope consulting services in information technology, cybersecurity, and analyst workforce development. At our company, you come first. We're committed to creating an environment where you'll thrive professionally and personally. We provide meaningful, challenging work using cutting-edge technologies while investing in your growth and success. With direct access to company leadership, a laid-back and inclusive atmosphere, and exceptional work-life balance, you'll feel valued every day. We also believe in taking care of our family - both yours and ours. Our benefits are phenomenal, family-friendly, and designed with your well-being in mind. From employee and family events to career-long support, we create a community you'll never want to leave. Ready to make your next move the best one? Join us and experience the difference. BENEFITS Excellent Salaries Flexible Work Schedule Cafeteria Style Benefits 10% - 401k Matching (Vested Immediately) Additional 401k Profit Sharing 30 days Paid Leave/Holiday (No Use or Lose!) The day off for your birthday Medical/Dental/Vision - 100% employee coverage. ($1200 allowance - or a bonus) HSA/FSA AFLAC Long Term/Short Term Disability - 100% employee coverage. No cost to you. Life Insurance - 100% employee coverage. No cost to you. Additional Discretionary Life Insurance Paid Training No long, wordy reviews with tons of paperwork!!! Referral bonus program with recurring annual payments HOW TO APPLY Email us at ***************** or apply today: **************** Want to see what our employees think? Click here . EQUAL OPPORTUNITY EMPLOYER STATEMENT Cymertek is proud to be an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. We embrace and celebrate differences in our employees, recognizing that a diverse workforce enhances our creativity, innovation, and overall success. At Cymertek, employment decisions are made based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable laws. We believe in creating an environment where all individuals are treated with respect and dignity, and where opportunities for professional growth and advancement are accessible to everyone, regardless of background or identity.
    $66k-94k yearly est. Easy Apply 38d ago
  • Industrial IT Specialist

    Insight Global

    Technical Specialist Job In Augusta, GA

    Day to day: Insight Global is looking for an Industrial IT SupportSpecialist supporting a specialty polymer manufacturing client sitting in Augusta, GA. They will be responsiblefor supporting various industrial IT equipment, troubleshooting issues as needed, troubleshooting & developing HMI's & PLC's, providing training to users on newly installed and updated systems, and identifying project and application requirements. The Manufacturing Execution System is the interface between the equipment and the DCS (Digital Control System), and engineers use the DCS to pull equipment data. The current team is made up of 3 DCS Engineers and 2 Industrial IT Support Specialists. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ******************** . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** . Skills and Requirements Bachelor's Degree in Computer Science or equivalent (open to Associate's with more experience) 4-10 years of related experience 2+ years experience with Manufacturing Execution System (MES) Developing PLC's and HMI's Managing HMI Applications (WonderWare) Experience with specific MES System Aveva PI or Aspen InfoPlus.21 Knowledge of network connectivity, integration, configuration, and protocols null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ********************.
    $66k-94k yearly est. 60d+ ago
  • Service Desk Technician

    Syntelligent

    Technical Specialist Job In Augusta, GA

    Syntelligent Analytic Solutions, LLC provides uniquely qualified personnel with the expertise and tools needed to fulfill our customers' management and technical requirements in the intelligence, defense, homeland security and commercial market space. Our customers' and Syntelligent's success are built upon the core values of People First, Integrity & Accountability, Mission Driven, Community Focus and Team Oriented. Syntelligent is seeking a part-time Service Desk Technician for an existing contract, supported out of our Luray Operations Headquarters. These positions support the Army's Enterprise Service Desk. Candidates must live near the Luray VA area for this on-site work. Location: Augusta, GA Schedule: various 24/7 support schedule Anticipated Salary Range: $20.00 per hour Responsibilities Duties will include: Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications. Assists with navigating around application menus, may be required to remote into customer's computer. Troubleshoot network connectivity issues, working with remote employees on a corporate network. Develops and sustains a productive customer relationship, making the customer and their needs a primary focus. Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business. Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate. Qualifications Required Qualifications: High School Diploma or equivalent required. Security Requirement - Must be US Citizen and possess a US Government Secret security clearance or have the ability to obtain a US Government Secret security clearance, prior to hire. Must possess current CompTIA A+ CE, Network+ CE or Security+ CE certification. Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users. Understanding of Active Directory to unlock and reset passwords. Proficient with troubleshooting all Windows Operating systems. Ability to troubleshoot and resolve email issues, specifically MS Outlook. Ability to communicate clearly and professionally, both verbally and in writing. Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues. Must be willing to work all shifts. The operations we support are 24/7/365. Clearance: Secret Mental Requirements: Must be able to multi-task and rapidly change priorities with limited notice. Physical Requirements: Must be able to sit/stand at a desk for long-periods and must be able to lift 20 pounds occasionally. Preferred Qualifications: MCP, Dell or other industry identified certifications. Previous computer technical support. Online applications, please. When we review candidates' information, we are looking for the best matches for the position based on the qualifications listed in the job posting. If your skills and experience appear to match an open position, a recruitment services professional or a hiring manager may contact you. Syntelligent Analytic Solutions, LLC is an Equal Employment Opportunity employer. It is the policy of Syntelligent to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy), national origin, age, disability and genetic information, protected veteran status and will not be discriminated against based on disability or any protected characteristic. Syntelligent's policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. If you need assistance or an accommodation in Syntelligent's online application process, please contact our Human Resources Office at ************, Extension #505.
    $20 hourly 29d ago
  • IT Systems Support Analyst

    Augusta University 4.3company rating

    Technical Specialist Job In Augusta, GA

    * About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values ***************************************** make Augusta University an institution like no other. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia ******************************************************************************************* is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at ************************************************************************** Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at ************************************************ Location Augusta University- Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912 College/Department Information The Division of Information Technology (IT) is the backbone of Augusta University. IT manages all Augusta University systems, networks, data, and applications while safeguarding our digital information. IT strives to provide stable, reliable, and secure IT access for students, faculty, staff, clinicians, patients, researchers, and visitors. As the central IT service provider for Augusta University and many of AU Health's IT services, IT is responsible for Augusta University's most critical IT resources including the wired and wireless network; email, telephone, and online collaboration services; information security; software licensing; and a host of other systems and applications. Job Summary As a member of Augusta University's (AU) Information Technology (IT) division, the staff members will adhere to the highest standards of customer service and professionalism in the implementation of all duties and responsibilities. The IT Systems Support Professional is a critical source of dedicated technology support for students, faculty, and staff across all campuses of the Medical College of Georgia and is designated as essential personnel for AU-IT operations. With duties ranging from audiovisual support, personal computing hardware/software support, lecture capture, network connectivity diagnostics, simulation device support, telehealth device support, and productivity software diagnostics, this position is a fundamental necessity for optimal operations. Under limited leadership, the incumbent will provide clear, concise, and diplomatic communications with effective strategies to resolve issues or escalate for resolution as appropriate. The position will require significant day and overnight travel throughout the State of Georqia. Responsibilities The duties include but are not limited to: IT SUPPORT: Provides primary IT support for technical issues at regional/clinical campuses of the Medical College of Georgia. Delivers remote or on-site diagnostic/repair support for a variety of technologies employed in administrative, academic, and simulation operations. Functions as a liaison for ancillary IT groups for incident engagement and escalation to ensure timely resolution of reported incidents. TECHNICAL SUPPORT: Provides alternate IT support for the Medical College of Georgia's primary campus in Augusta, providing on-site diagnostic/repair support for a variety of technologies utilized in administrative operations. Functions as a liaison for ancillary AU and AU-IT groups for incident engagement and escalation to ensure timely resolution of reported incidents. IT OPERATIONS: Completes and oversees the timely submission of reported problems through AU's Information Technology Service Management (ITSM) application. Fully document support efforts ensuring appropriate Service Level Agreements (SLA) are met and services are restored as efficiently as possible. Proactively monitors reported or resolved incidents for tracking of trends and engages others as necessary for preventive or corrective actions. AUDIO-VISUAL (AV) TECHNOLOGY SUPPORT: Proactively tests, maintains, and facilitates usage of small group collaborative video-conferencing systems, web-conferencing systems, and related technology to support academic teaching, administrative meetings, and special events within departmental spaces. IT CONSULTING: Consults and advises customers on best practices for IT engagement, adherence to security policies, data storage, asset management tracking, evaluation of hardware/software upgrades/refresh, and productivity software collaboration to optimize departmental practices and procedures. IT SERVICE MANAGEMENT: For assigned regional/clinical campuses, champions site-specific coordinated support efforts between regional/clinical campuses, AU-IT groups, USG networking, host IT group, or contracted vendors. Maintains accurate records of all relevant support contacts and contracts for each regional/clinical campus, including appropriate steps to take for after-hours support needs. IT STRATEGY AND TECHNOLOGY SOLUTIONS: Participates in evaluating, recommending, developing, and implementing reliable, efficient, and cost-effective technology solutions through partnerships with vendors and select AU-IT groups. OTHER DUTIES: Performs other duties as assigned. Required Qualifications Bachelor's degree from an accredited college or university and 2 years of related field experience OR Associate's degree from an accredited college or university and 3 years of directly related field experience OR High School diploma, GED or equivalent from a recognized state or federal accrediting organization, 7 years of directly related experience, and a minimum of 2 years of related certifications (i.e., CompTIA A+ or CTS). Must possess and maintain a valid state driver's license. Preferred Qualifications Technical certifications or experience working with: Comp TIA A+ certification, AVIXA CTS certification, Microsoft Office Specialist certification, Project Management certification (any level). Master's degree from an accredited college or university in Instructional/Educational Technology, Information Technology, or a related field. Experience in a higher education environment. Teaching and/or training experience. Knowledge, Skills, & Abilities KNOWLEDGE Advanced knowledge of Windows and Apple hardware/software/OS/iOS support practices. Advanced knowledge of productivity software such as Microsoft Office and Adobe Creative Cloud, as well as cloud-based storage such as Box and OneDrive installation and operation. Knowledge of network connectivity, topography, and use of wireless networking, videoconferencing, Zoom/Teams web conferencing, and live streaming. Knowledgeable in configuring and operating presentation systems, computer-based simulation, lecture capture, and related collaborative solutions found in classrooms, conference rooms, and event settings. SKILLS Excellent interpersonal, written, and verbal communication skills Detail-oriented with strong organizational, prioritization, and customer service skills. ABILITIES Ability to maintain confidentiality. Ability to work before or after hours/weekends as required. Ability to prioritize and execute tasks in high-pressure environments. Ability to troubleshoot and resolve audiovisual system issues in a compressed timeframe. Ability to establish and maintain effective working relationships with co-workers, AU community, and visitors to AU. Ability to read and understand technical documentation and conduct research to identify and implement corrective solutions. Shift/Salary/Benefits Shift: Days/M-F (Work outside of regular business hours may be required) Pay Grade: B10 Salary: $52,500/annually - $53,341/annually Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position Recruitment Period: Until Filled Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today! Conditions of Employment All candidates are required to successfully pass a Background Check review prior to starting with Augusta University. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during the course of their employment and beyond. Other Information This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success." Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited. Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans. How To Apply Consider applying with us today! ******************************** Seach Job ID 282336 Select University Faculty & Staff > External Applicants if you are a candidate from outside the university Select University Faculty & Staff > Internal Applicants if you are a current university employee If you need further assistance, please contact us at ************
    $52.5k-53.3k yearly 16d ago
  • Technical Support Specialist - Administrative/Business (PC103)

    Prosidian Consulting

    Technical Specialist Job 16 miles from Augusta

    ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian services focus on the broad spectrum of Enterprise Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Energy & Sustainability | Human Capital. We help forward-thinking clients solve problems and improve operations. Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value. ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at ***************** Job Description ProSidian Seeks a Technical Support Specialist - Administrative/Business (PC103) to support an engagement for a liquid waste contractor (Savannah River Remediation [SRR]) at the Savannah River Site in Aiken, SC, which is owned by the U.S. Department of Energy. This service supports Environmental Management Sector Clients (For Present / Future Requirements) and ProSidian Team Members work as part of a Cadre to fulfill requirements. Technical Support Specialist - Administrative/Business (PC103) Candidates shall work to support requirements for RFP192242R Technical Support (Administrative/Business Services) and: Provide a variety of administrative, technical, and staff support services to the Project Integration Department. Support the control and implementation of organizational objectives. Assist with the development and implementation of projects, programs, and/or processes specific to the operating unit served. May serve as liaison with others regarding activities related to objectives, planning, and analysis of issues. Follow safety and security procedures. Specific Tasks/Activities: Technical support for the SRR Project Integration Department to provide support to include but not limited to the Estimating and the Central Project Controls department. Provide administrative support for large and mini proposals to include formatting, editing, Quality Checks (QCs), and production. Support proposal development with the documentation of meeting attendance and development of meeting minutes. Support proposal development with the tracking of proposal deliverables and action items. Support proposal development with the incorporation of multiple revisions while maintaining configuration control. Format Lessons Learned Proposal Documents and upload to Electronic Document Workflow System (EDWS) Format Proposal Department of Energy- Savannah River (DOE-SR) In-Brief Presentations. Support the SRR Change Control Coordinator and the BCP process with administrative and coordination duties such as sending out Baseline Change Proposal (BCP) meeting notices, routing for review and approval, testing of simple functions related to the Change Control software. Edit and format BCPs as needed in the Liquid Waste (LW) BCP Module. Develop, review, including basic editing, and distribution of the weekly/monthly Project Controls status reports, and the quarterly Earned Value Management System (EVMS) LW Reports. Develop and submit Material Service Requisitions (MSRs) in Peridium for office supplies and materials. Create electronic (pdf) and hardcopy reports and distribute in accordance with reporting requirements, e.g. weekly Procurement Report, weekly trend report, scheduling (P6) reports, Cobra cost processor reports and others as necessary to support Project Controls reporting requirements Develop, format, and distribute Project Directives, Work Authorization, and Integrated Planning, Accountability, and Budgeting System (IPABS) reports. Support the EVMS and PMO Compliance Managers with coordination and planning of training, required reading and test giving. Also, provide procedure, system description and guidance document development and revision support. Support the SRR Risk Management team with general administrative support including risk document updating, revisions and editing. This may include meeting coordination, facilitating and scheduling. Support the Estimating team with general administrative activities, including updating, editing, and revising the Estimating Procedure Manual sections, Desktop Guides, and other documents. Support Estimating by maintaining supplies and anticipate re-ordering, arranging for repair or replacement of equipment and computers. Support the technical formation of updated material pricing data for insertion into the Material Pricing Database, provide quality checks of the data prepared by Estimators. Candidate will be required to learn and execute Project Controls practices in accordance with DOE Order 413.3, Guides G413.3 and Earned Value Management (EVM) practices and procedures. In addition, experience with FAR regulations, DOE Contract Management, Contract Change Control and Proposal Management are required. #TechnicalCrossCuttingJobs #EnergyTechnology #Jugaad #SavannahRiver #EnvironmentalManagement #ProjectControls Qualifications REQUIRED QUALIFICATIONS: U. S. Citizen Must pass SRR drug and alcohol screening and have had no previous record of drug or alcohol-related convictions. Experience Skills: Five years practical experience in a technical, business, or administrative area Ability to handle multiple priorities while meeting deadlines Computer skills to include Excel, Microsoft Word, PowerPoint, Adobe Acrobat Professional. Peridium, EDWS, Primavera P6, Liquid Waste BCP Module experience preferred. Good oral and written communication skills Ability to work through different levels of management to achieve desired results Prior SRS Experience in business or administrative area. Attention to detail and good organizational skills. Excellent oral and written communication skills (This employer participates in the e-Verify program) Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe) ***Team Player With Skillets In Technical, Business, or Administrative Area WORK HOURS: A 40-hour work week is scheduled. SRS utilizes various work schedules; including 5/8s (8 hours/day; five days per week), 4/10s (10 hours/day; four days per week), a 9/80s (9 hours/day, five days on week A and 4 days on Week B), or shift schedules. Work week excludes SRR holidays. Each workday has a 30-minute lunch. The candidate must have the ability to be flexible and to be available for extended hours including evenings and weekends to meet the demands of producing high visibility deliverables. AREA SECURITY ACCESS: A security clearance is not required. U.S. Citizenship Required - You must be a United States Citizen Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. All employees, in the performance of their respective responsibilities, shall conduct themselves in the highest possible standards of ethical and business conduct. The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined. EDUCATION: College Degree Preferred (B.S./B.A) or within one year of graduation. Minimum of 5 years of experience in the field of Project and/ or Financial Controls (any industry). TRAVEL: Occasional travel may be required to attend meetings, events, site visits, or other training requirements. Travel is coordinated with the technical point of contact and approved in writing by the Contracting Officer in advance, as allowed, in accordance with Federal Travel Regulations. LOCATION: Work shall be conducted at or in proximity to Savannah River Site / Aiken, South Carolina Additional Information CORE COMPETENCIES Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership - ability to guide and lead colleagues on projects and initiatives Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people Communication - ability to effectively communicate to stakeholders of all levels orally and in writing Motivation - persistent in pursuit of quality and optimal client and company solutions Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization - ability to manage projects and activity, and prioritize tasks ------------ ------------ ------------ OTHER REQUIREMENTS Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public, and social sectors Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility - exhibits grace in success and failure while doing meaningful work where skills have an impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom
    $34k-56k yearly est. 60d+ ago
  • Advisory, Engineering & Technical Support Specialist

    Pinnacle Specialty Group

    Technical Specialist Job 16 miles from Augusta

    Pinnacle Specialty Group is a woman-owned and operated small business specializing in providing project and contract management for Professional, Technical, Engineering, IT and Support Services. We offer full benefits to include: Medical, Dental, Vision, Paid Time Off, 401K - Company Matched. 75% Remote 25% Onsite Duties and Responsibilities Plan, develop, implement and administer a variety of broad or unique technical or programmatic functions in direct support of engineering, scientific, or computing related activities and functions. Provide technical guidance, direction, oversight, and leadership to a functional work group(s), section or unit in a technical support capacity. Serve as a Subject Mater Expert (SME) or act in a predominantly lead capacity and may direct the work of others in a non-supervisory capacity. Apply the highest technical experience in field of specialization or broad-based experience in multiple technical fields to resolve complex problems. Incorporate advanced technical practices and a variety of complex features directly or indirectly in support of engineering, computing, or scientific activities in the area, department, section, unit or work group assigned. Provide leadership in determining solutions to complex problems and be recognized as having expertise in a functional or technical area Receive assignments in the form of generally defined objectives and establish goals to meet objectives. Exhibit complete competency at the highest technical or programmatic level as demonstrated by both personal expertise and the effective direction and leadership of assigned work group. Generally acknowledged as one of the highest-level subject matter experts in a staff or lead position for the general function or area supported. Enhances the technical capabilities of the group by implementing new and improved analyses and methodologies. May perform program/project analysis and interpretation. Evaluate the results of programs and prepare reports and recommendations based on these evaluations. Identify and recommend improvements where existing or established technology components and methodology are inadequate for solution. Keep informed of the advancement of technology as applied through one's area of expertise. May provide limited guidance to exempt employees and general guidance to nonexempt employees. Assists less experienced personnel with more difficult aspects of work and provides guidance to less senior employees to achieve assignments using established guidelines, procedures and policies. Plans, prioritizes and coordinates work for others in order to meet unit or work deadlines. Operate under tight deadlines and may be subject to extreme workloads. Define specific problems based on general information from management or customers. Plan technical effort and coordinate activities with those in other divisions, departments, and sections in focus areas to solve problems. Communicate results and objectives verbally and in manuscript form to customers, colleagues, and management. Evaluate proposals and make recommendations based on proposed projects/tasks in area of assignment. May delegate portions of the detail work to less senior personnel. Oſten functions as customer interface and liaison for the department for programs and projects. Establish and recommend changes to policy which affect subordinate organizations. Provide centralized control of a program or process that supports technical activities. Interpret and communicate programmatic, technical, or process changes to personnel. Develop, implement and conduct training for personnel and management impacted by assigned programmatic, technical or support function. Mentor less experienced staff personnel. May assist the manager in the preparation, forecasting and reporting of organization performance, budgets, manpower requirements, workload distribution and the development of resource requirements. May provide feedback and recommendations to management on work group performance for the purpose of training, discipline, promotion and demotion. May provide relief for or represent the next immediate level of management. Work Hours: A 40 hour work week is scheduled. SRNS utilizes various work schedules including 5/8s (8 hour/day; five days per week), 4/10's (10 hours/day; four days per week), and 9/80's (9 hours/day, five days on week AA and four days on week BB. Work week excludes SRNS holidays. Each workday has 30-minute lunch. Overtime will be expected at times to meet deliverables and will be utilized at the discretion of the Manager. Education: Bachelor's degree in a technical field and at least 15 years of experience relevant to the functional technical area supported. Associate's degree and 18 years relevant experience. High School Diploma and 20+ years of relevant experience. Experience/Skills: A complete and comprehensive level of knowledge and understanding approaching the mastery level of all aspects of the functional area assigned is required, including specific knowledge of a facility, area or location supported, where appropriate. Thorough knowledge and understanding of all pertinent policies, practices, procedures, DOE orders and regulatory statutes which impact the function or facility supported is required. Understands and applies discipline's advanced theories, concepts and art; working knowledge of related disciplines. Recognition as an expert. Key Experience/Skills include: ASNT Level III in one or more of the following Non-Destructive Testing (NDT) techniques: Radiographic Testing (RT), Electromagnetic Testing (ET), Ultrasonic Testing (UT), Visual Testing (VT), Liquid Penetrant Testing (PT), Leak Testing (LT). Minimum of fifteen (15) years of experience in in NDT supporting the Nuclear Security Enterprise (NSE). Prior experience with the installation, commissioning, and/or readiness of NDT equipment in Hazard Category II nuclear facilities within the NSE. Minimum of ten (10) years of experience supporting pit production. Minimum of five (5) years of program management and oversight of an NDT organization responsible for the inspection of plutonium, uranium, or other War Reserve components for the US nuclear stockpile OTHER REQUIRED QUALIFICATIONS Area Security Access: Candidate must be able to obtain and maintain a DOE “Q” security clearance. An active DOE clearance is not initially required to perform assigned duties. After award, the selected candidate will be notified when to apply for a clearance based on specific work assignments. Work Environment / Physical Demands: Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Light to moderate lifting may be required for packages and other items, ability to walk short distances, may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Due to government and/or federal regulations for this position, proof of U.S. citizenship is required. We are an Equal Opportunity Employer Pinnacle Specialty Group's internal recruiting team requests that staffing / recruiting firms or agencies please not respond to our solicitations.
    $34k-56k yearly est. 8d ago
  • Advisor - Engineering Technical/Support Specialist

    Omega Technical Services

    Technical Specialist Job 16 miles from Augusta

    Support the Tritium Operation organization in the Project & Technical Support for all the Operating facilities at Savannah River Nuclear Solutions (SRNS) National Nuclear Security Administration (NNSA) Operations. Provide technical assistance in developing, reviewing, approving and presenting technical work documents for the safe operation of Tritium. Ensure that the developed technical documents comply with requirements and codes in the DOE Orders and applicable controls are implemented in field procedures. Conduct Technical Support assessments and maintain program manuals. Services shall be provided using SRNS processes and procedures. Programmatic guidance will be provided by SRNS. Plan, develop, implement, and administer a variety of broad or unique technical or programmatic functions in direct support of engineering, scientific, or computing related activities and functions. Provide technical guidance, direction, oversight, and leadership to a functional work group(s), section or unit in a technical support capacity. Serve as a Subject Matter Expert (SME) or act in a predominantly lead capacity and may direct the work of others in a non-supervisory capacity. Apply the highest technical experience in field of specialization or broad-based experience in multiple technical fields to resolve complex problems. Incorporate advanced technical practices and a variety of complex features directly or indirectly in support of engineering, computing, or scientific activities in the area, department, section, unit or work group assigned. Provide leadership in determining solutions to complex problems and be recognized as having expertise in a functional or technical area. Receive assignments in the form of generally defined objectives and establish goals to meet objectives. Exhibit complete competency at the highest technical or programmatic level as demonstrated by both personal expertise and the effective direction and leadership of assigned work group. Generally acknowledged as one of the highest-level subject matter experts in a staff or lead position for the general function or area supported. Enhances the technical capabilities of the group by implementing new and improved analyses and methodologies. May perform program/project analysis and interpretation. Evaluate the results of programs and prepare reports and recommendations based on these evaluations. Identify and recommend improvements where existing or established technology components and methodology are inadequate for solution. Keep informed of the advancement of technology as applied through one's area of expertise. May provide limited guidance to exempt employees and general guidance to nonexempt employees. Assists less experienced personnel with more difficult aspects of work and provides guidance to less senior employees to achieve assignments using established guidelines, procedures and policies. Plans, prioritizes and coordinates work for others in order to meet unit or work deadlines. Operate under tight deadlines and may be subject to extreme workloads. Define specific problems based on general information from management or customers. Plan technical effort and coordinate activities with those in other divisions, departments, and sections in focus areas to solve problems. Communicate results and objectives verbally and in manuscript form to customers, colleagues, and management. Evaluate proposals and make recommendations based on proposed projects/tasks in area of assignment. May delegate portions of the detail work to less senior personnel. Often functions as customer interface and liaison for the department for programs and projects. Establish and recommend changes to policy which affect subordinate organizations. Provide centralized control of a program or process that supports technical activities. Interpret and communicate programmatic, technical, or process changes to personnel. Develop, implement and conduct training for personnel and management impacted by assigned programmatic, technical or support function. Mentor less experienced staff personnel. May assist the manager in the preparation, forecasting and reporting of organization performance, budgets, manpower requirements, workload distribution and the development of resource requirements. May provide feedback and recommendations to management in work group performance for the purpose of training, discipline, promotion and demotion. May provide relief for or represent the next immediate level of management. Omega Technical Services is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, age, or status as a qualified individual with a disability or protected veteran. Qualifications EDUCATION REQUIREMENTS Bachelor's degree in a technical field and at least 15 years of experience relevant to the functional technical area supported. Associate degree and 18 years relevant experience. High School Diploma and 20+ years of relevant experience. Alternate combination of experience/qualification & certification will be considered where candidate does not have a degree. MINIMUM QUALIFICATIONS Candidate must be a U.S. Citizen. A complete and comprehensive level of knowledge and understanding approaching the mastery level of all aspects of the functional area assigned is required, including specific knowledge of a facility, area or location supported, where appropriate. Thorough knowledge and understanding of all pertinent policies, practices, procedures, DOE orders and regulatory statutes which impact the function or facility supported is required. Understands and applies discipline's advanced theories, concepts and art; working knowledge of related disciplines. Recognition as an expert. Previous experience with the use and implementation of DOE Order 426.2, 4B Manual, 2S Manual Conduct of Operation, and related directives and standards. Demonstrated proficiency in the Oral Board processes, Comprehensive Exams, JPM's and Technical Study Guides for Operation/Engineering/Maintenance. Candidate must demonstrate personal accountability for facility/project schedules, deadlines, budgets, and the safe performance of work; and proficiency in performing Nuclear Technical Support assessments. Candidate must be able to obtain and maintain a DOE “Q” security clearance. Ability to work in a diverse work environment. Satisfactory results of a pre-employment screening, which includes a background check and drug screening. Desired Qualifications Candidates who have possessed an active DOE clearance (L or Q) within the past two (2) years are preferred. Operational and technical experience in the Tritium Facilities (NNSA) or the commercial nuclear industry is preferred. Previously, been certified/qualified in one of the Tritium Facilities and has in-depth knowledge of Tritium Processes to include (Unloading, Mixing, Z-Bed Recovery and Mass Spectrometry etc.). LOCATION Position will be 100% onsite, Aiken, SC. Local candidates or willing to relocate at the candidate's expense. Anticipated Work Schedule: 6am to 430pm, Mon-Thurs. PHYSICAL REQUIREMENTS AND WORKING CONDITIONS Successful candidates will be able to perform the essential functions of the job with reasonable accommodation. This job posting reflects management's assignment of essential functions and the descriptions listed do not restrict management's right to assign or reassign duties and responsibilities to this job at any time. CONTRACT DURATION One (1) year with the option to extend for two (2) additional one (1) year options. Omega Technical Services is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, age, or status as a qualified individual with a disability or protected veteran.
    $34k-56k yearly est. 8d ago
  • Advisor-Engineering Technical Support Specialist

    Edgewater Technical Associates

    Technical Specialist Job 16 miles from Augusta

    Edgewater Technical Associates is seeking qualified candidates for an Advisor-Engineering Technical Support Specialist opportunity to support the Savannah River Site. Application Deadline: 03/20/25 (noon ET) Advisor-Engineering Technical Support Specialist- Duties: Plan, develop, implement, and administer a variety of broad or unique technical or programmatic functions in direct support of engineering, scientific, or computing related activities and functions. Provide technical guidance, direction, oversight, and leadership to a functional work group(s), section or unit in a technical support capacity. Serve as a Subject Matter Expert (SME) or act in a predominantly lead capacity and may direct the work of others in a non-supervisory capacity. Apply the highest technical experience in field of specialization or broad-based experience in multiple technical fields to resolve complex problems. Incorporate advanced technical practices and a variety of complex features directly or indirectly in support of engineering, computing, or scientific activities in the area, department, section, unit or work group assigned. Provide leadership in determining solutions to complex problems and be recognized as having expertise in a functional or technical area. Receive assignments in the form of generally defined objectives and establish goals to meet objectives. Exhibit complete competency at the highest technical or programmatic level as demonstrated by both personal expertise and the effective direction and leadership of assigned work group. Generally acknowledged as one of the highest-level subject matter experts in a staff or lead position for the general function or area supported. Enhances the technical capabilities of the group by implementing new and improved analyses and methodologies. May perform program/project analysis and interpretation. Evaluate the results of programs and prepare reports and recommendations based on these evaluations. Identify and recommend improvements where existing or established technology components and methodology are inadequate for solutions. Keep informed of the advancement of technology as applied through one's area of expertise. May provide limited guidance to exempt employees and general guidance to nonexempt employees. Assists less experienced personnel with more difficult aspects of work and provides guidance to less senior employees to achieve assignments using established guidelines, procedures and policies. Plans, prioritizes and coordinates work for others in order to meet unit or work deadlines. Operate under tight deadlines and may be subject to extreme workloads. Define specific problems based on general information from management or customers. Plan technical effort and coordinate activities with those in other divisions, departments, and sections in focus areas to solve problems. Communicate results and objectives verbally and in manuscript form to customers, colleagues, and management. Evaluate proposals and make recommendations based on proposed projects/tasks in area of assignment. May delegate portions of the detail work to less senior personnel. Often functions as customer interface and liaison for the department for programs and projects. Establish and recommend changes to policy which affect subordinate organizations. Provide centralized control of a program or process that supports technical activities. Interpret and communicate programmatic, technical, or process changes to personnel. Develop, implement and conduct training for personnel and management impacted by assigned programmatic, technical or support function. Mentor less experienced staff personnel. May assist the manager in the preparation, forecasting and reporting of organization performance, budgets, manpower requirements, workload distribution and the development of resource requirements. May provide feedback and recommendations to management in work group performance for the purpose of training, discipline, promotion and demotion. May provide relief for or represent the next immediate level of management. Education/Yrs. Of Experience: Bachelor's degree in a technical field and at least fifteen (15) years of experience relevant to the functional technical area supported OR Associate degree and eighteen (18) years relevant experience OR High School Diploma and twenty (20) + years of relevant experience (alternate combination of experience/qualification & certification will be considered where candidate does not have a degree) Skills: A complete and comprehensive level of knowledge and understanding approaching the mastery level of all aspects of the functional area assigned is required, including specific knowledge of a facility, area or location supported, where appropriate. Thorough knowledge and understanding of all pertinent policies, practices, procedures, DOE orders and regulatory statutes which impact the function or facility supported is required. Understands and applies discipline's advanced theories, concepts and art; working knowledge of related disciplines. Recognition as an expert. Experience with tooling and fixturing design. Experience with pit manufacturing technology development. Design and Fabrication of equipment for technology development activities. Experience with informing facility design including equipment selection. Experience with mentoring early career engineers. Preferred Qualifications: Experience with equipment design for nuclear facilities Experience working with classified information and be able to obtain/retain DOE Q and TS/SCI clearances. Experience managing complex designs with a special emphasis on previous experience in NNSA defense programs related to the handling of plutonium material. Other Job Requirements: Must be a U.S. Citizen Travel onsite to SRNS as needed Able to obtain and maintain a DOE “Q” security clearance (an active DOE clearance is not initially required to perform assigned duties). If you are interested in being considered for this position, please follow the application steps via our website: ***************************** Edgewater Technical Associates will not submit your resume without first having detailed discussions with you and obtaining your permission to do so. We look forward to hearing from you! WORKING WITH EDGEWATER TECHNICAL ASSOCIATES Founded in 2003, Edgewater Technical Associates, LLC (Edgewater) is a New Mexico-based small business headquartered in Los Alamos, NM, with five (5) regional offices across the United States to locally support our growing presence at project sites. Edgewater has a proven track record and is a trusted provider of fixed-price construction projects, engineering, and technical services for the Department of Energy (DOE), National Nuclear Regulatory Commission (NRC), Canadian Commercial Nuclear Industry, and private sector commercial contractors involved in nuclear, high-hazard, or complex operations. Edgewater's experience and guidance ensure that our customers perform hazardous operations, comply with regulatory requirements, and maintain the highest quality and safety standards. Edgewater is committed to recruiting and maintaining a staff of highly skilled professionals to support our customers. In keeping with this objective, we offer highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre- and post-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1. EQUAL OPPORTUNITY EMPLOYER Edgewater is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, protected veterans, or individuals with disabilities in accordance with EO 14173. View all Edgewater job opportunities at *****************************
    $34k-56k yearly est. 6d ago
  • IT Intern

    Manus 4.2company rating

    Technical Specialist Job In Augusta, GA

    IT Intern, Augusta, Georgia, United States, Full-Time Manus works across industries and value chains to accelerate the transition to BioAlternatives better performing and more sustainable versions of complex molecules traditionally sourced from plants, animals, or fossil fuels. Our platform is proven to work across scales, bridging the Valley of Death between lab and manufacturing more efficiently and more reliably to deliver the benefits of synthetic biology today. We are seeking a self-motivated and highly organized individual for a position that will assist in the Information Technology department at our Augusta BioFacility. Why work at Manus: Opportunity For motivated, results-oriented team members, our growth creates opportunities for personal and professional advancement. Accountability You are given the resources you need to succeed and the freedom to make it happen; in return, we hold each other accountable for our high expectations. Passion We love what we do and enjoy working with others who feel the same way. We embrace the challenge and hard work that come with working on the cutting edge. Responsibilities: Technical Support: Provide first-level technical support for hardware, software, and network issues, including troubleshooting and resolving technical problems. System Maintenance: Assist with system updates, backups, and routine maintenance of IT systems and equipment. Hardware and Software Installation: Support the installation and configuration of hardware, peripherals, and software. Network Support: Assist in monitoring and maintaining the company's network systems, including LAN, WAN, and wireless connections. Documentation: Create and update technical documentation, including troubleshooting guides and user manuals. IT Asset Management: Help track IT equipment inventory and ensure proper tagging and recording of new equipment. Cybersecurity Support: Assist with implementing and monitoring security protocols to protect company data. Collaborative Projects: Participate in IT-related projects such as system migrations, software deployments, and infrastructure improvements. Required Qualifications: Education: Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field. Must be within one (1) year of graduating. Technical Skills: Basic understanding of operating systems, hardware, software applications, and networking concepts. Problem-Solving: Strong analytical and troubleshooting skills. Communication: Excellent verbal and written communication skills. Adaptability: Ability to work in a fast-paced, collaborative environment and learn quickly. Preferred qualifications (optional): Familiarity with programming languages, database management, or cloud technologies. Experience with help desk tools or ticketing systems. Basic knowledge of cybersecurity principles. Preferred Working Style: Must be extremely organized and be able to handle multiple projects simultaneously. Must be a quick learner who is self-motivated and able to ask questions and seek clarity. Must be flexible with day-to-day duties and able to thrive in a dynamic environment. Must be an excellent, collaborative team member with strong communication skills. Must hold him or herself to the highest professional, scientific and ethical standards
    $32k-41k yearly est. 32d ago
  • Support Technician

    Dave & Buster's, Inc. 4.5company rating

    Technical Specialist Job In Augusta, GA

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: * Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. * Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. * Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. * Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. * Assists Guests by repairing and maintaining amusements equipment in a timely manner. * Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. * Assists the Guest with all requests and answers questions as needed and makes recommendations. * Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. * Notifies Manager of any Guest that is perceived to be unhappy. * Responsible for stocking, displaying, and securing merchandise in all storage areas. * Conducts merchandise inventory during and after shift, if applicable. * Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. * Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. * Properly positions and set up displays to increase Guest traffic and promote sales. * Assists in daily maintenance and organization of tech room and storage areas. * Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. * Assists with general store maintenance as directed by management. * Assists other Team Members as needed. * Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. * Must be friendly and able to smile a lot while working days, nights and/or weekends as required. * Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to clearly communicate with Guests and other Team Members. * Must be at least 18 years of age. Requirements STUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: * Work days, nights, and/or weekends as required. * Work off an extension ladder. * Work in noisy, fast paced environment with distracting conditions. * Move about facility and stand for long periods of time. * Read and write handwritten notes. * Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary * Compensation is from $7.25 - $12.25 per hour Salary Range: 7.25 * 12.25 We are an equal opportunity employer and participate in E-Verify in states where required.
    $7.3-12.3 hourly 44d ago

Learn More About Technical Specialist Jobs

How much does a Technical Specialist earn in Augusta, GA?

The average technical specialist in Augusta, GA earns between $62,000 and $136,000 annually. This compares to the national average technical specialist range of $62,000 to $126,000.

Average Technical Specialist Salary In Augusta, GA

$92,000
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