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  • Help Desk Technician

    Leisnoi, Inc.

    Technical specialist job in Durham, NC

    Job Title Help Desk Technician Education N/A Durham, NC 27701 US Career Level Experienced (Non-Manager) Category Information Technology Salary Grade Date Needed By Job Type Full-time Travel JOB DESCRIPTION Help Desk Technician Reports to: IT Project Manager - Professional Services Line of Business Subsidiary: Leisnoi Enterprise Solutions, LLC Location: Baltimore, MD or Durham, NC Job Status: Regular Full -Time Position Summary: Call Center Environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and problem Reporting System (CAPRS). Problem reporting in the CAPRS is required in both real-time and emergency notifications. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on a wide variety of hardware, soft, mainframe access and print problem determination/escalation. All employees are considered mission critical and are expected to report even during inclement weather conditions. Essential Functions, Responsibilities & Duties may include, but are not limited to: The Initial Call Intake Function, normally performed by the Customer Service Representative, provides detailed interaction/incident document of reported problems utilizing the incident management system is required for both real-time voice and virtual reported problems. The contractor documents and provides problem analysis and resolution on a wide variety of hardware, software, video, main frame, and network problems. Additionally, the contractor dispatches all vendor hardware maintenance requests, following priority levels as defined in the Standard Operating Procedures (SOP). Customer Service Representatives also utilize operational communications systems within the Service Center to communicate real-real-time events to management and customers as required. The Contractor Shall: Utilize email, instant messaging and other monitoring tools to remain aware of current issues affecting widespread availability. Respond to customer calls concerning general inquiries, providing "how to" assistance for specific problems. Accept and process virtual call inquiries, providing "how to" assistance for specific problems. Accept and process virtual call inquires for hardware and software. Open a call ticket for every customer contact and determine and document scope, impact, and priority; resolve or escalate to incident (level-2). Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current. Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets. Create a report detailing all open, severity-1 issues encountered up until the time of the report creation and submit to the designated distribution list. Gather information and follow required diagnostic procedures. Adhere to the Standard Operating Procedures (SOP). Job Qualification: The candidate must hold at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or an A+ certification. Candidates supporting this function shall have a minimum of one year experience service in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol Label Switching (MPLS), VoiIP, and Cisco Routers. Office Location and Travel: Durham, NC or Baltimore, MD This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is primarily indoors, consistent with a standard office position and has a noise level of mostly lost to moderate. The incumbent is required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress. The incumbent must occasionally list and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception and the ability to adjust focus. Candidates can email their resumes to and must also apply online at Leisnoi.com. Leisnoi is an Equal Opportunity Employer Leisnoi considers all applicants for employment without regard to race, color, sex, national origin, religion, age, physical or mental disability, family responsibility, marital status, sexual orientation, political affiliation, veteran's status or any other legal protected status. Pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, Leisnoi Corporation, may legally grant certain preference in employment opportunities to Leisnoi Shareholders and their Descendants. EOE/AA/M/F/D/V # of Hires Needed 4 Exemption Type Non-Exempt
    $36k-63k yearly est. 1d ago
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  • Technical Advisor/MEL

    FHI 360 4.5company rating

    Technical specialist job in Durham, NC

    FHI 360 is seeking a qualified candidate who will serve as a Monitoring, Evaluation and Learning (MEL) Technical Advisor for a potential new project funded by US CDC that seeks to build upon activities to support Global Health Security (GHS) through implementation of programs and activities that focus on protecting and improving health globally through partnerships with Ministries of Health and other governmental institutions. This work will build on lessons learned from the global COVID-19 outbreak and other significant public health events. The main outcomes of this work are to: a) Improve prevention of avoidable epidemics including naturally occurring outbreaks and intentional or accidental releases of dangerous pathogens; b) Improve ability to rapidly detect threats early, including detecting characterizing, and reporting emerging biological threats; c) Responding rapidly and effectively to public health threats of international concern. Job Summary: If the prospective project is awarded to FHI 360, the position provides MEL technical guidance to the US CDC- funded Global Health Security (GHS) project. Provides final authorization and approval of the MEL portions of the project design, based on the design and direction set by technical leadership. May manage other professional staff members. Leads MEL project activities and sub activities and assists with project implementation. Ensures project MEL activities are on track with work plans, with technical expertise informing project implementation. Oversees MEL activities timelines and budgets. Assists in the development of donor reports and presentations. Successfully contributes to project design, budgeting, and recruitment efforts. They will develop project indicators for use by the project team. Accountabilities: Technical Requirements: Provide technical leadership in a MEL and / or project wide activity. Demonstrates good judgment in selecting MEL methods, techniques, and evaluation criteria for obtaining solutions, with some supervision. Networks with key internal MEL personnel. Performs other duties as assigned. Project Design Implementation: With technical oversight, provide MEL in design, development, planning, implementation; and capacity- building of MEL aspects of the project Creates MEL project plan, within the given resource and financial constraints Leads the day-to-day MEL activities of the project. Maintains constructive dialogue and MEL technical exchange with field counterparts and MEL staff members. Develops project MEL tools, standard methods, techniques, and systems for both qualitative and quantitative analysis. Participate in funder meetings and provide MEL technical input. Capacity Building, Training and Supervision: Develops and implements MEL capacity building interventions for the project. Identifies MEL strategies to address training gaps. May supervise or provide technical guidance to other MEL project staff members. Project/Program Reporting: Collates and uploads MEL output and deliverables data to sponsor data systems. Contributes to preparing and delivering presentations to the donor on progress. Helps in the development and review of work plans. Serves as the primary author for MEL deliverables (e.g., reports, presentations, technical manuscripts). Gathers and aggregates data to provide a summary / high level overview for decision making. Quality Assurance: Ensures MEL technical deliverables are consistent with best practices in the industry / subject and meet funder contractual obligations Identifies areas for improved efficiency or effectiveness within prescribed MEL parameters, and institutes enhancements to procedures. Applied Knowledge & Skills: Ensures appropriate and timely technical support for field projects. Ensures the quality of implemented MEL activities and systems at all levels. Conducts routine coordination with employees and consultants, on-site and in the field. Strong MEL knowledge and skills and solid understanding of MEL concepts, principles and procedures. Has the ability to manage MEL aspects of projects, set realistic priorities, and plan for the successful implementation of activities. Proficient writing and verbal communication skills. Relevant computer software skills (including, at a minimum, the standard applications in MS Office). Ability to manage their own work to job and performance standards. Must be able to read, write and speak fluent English . Problem Solving & Impact: Demonstrates the ability to assess needs within agreed upon duties and considers course of action best to meet those needs. Effectively applies MEL knowledge to solve problems. Demonstrates the ability to develop solutions to problems that cannot be solved using existing methods or approaches. Faulty decisions/ recommendations /failures to complete assignments will normally result in serious delays to assigned projects resulting in considerable expenditure of additional time, resources, and funds. Decisions and actions impact primarily workflow, project processes and timeframes. Problems encountered are varied, requiring review of practices and precedents to resolve. Problem solving involves evaluating and resolving discrepancies with data, analyses, processes, etc. within prescribed guidelines. Policies or guidelines exist for most problems; others must be referred to by a supervisor or more senior professional. Supervision Given/Received: May supervise junior MEL staff members. Coordinates own MEL workflow and sets individual MEL priorities. Works under general guidelines for completion and accuracy as determined by the supervisor. Accomplishes results through lower-level staff managers or through experienced staff who exercise independence in their assignments. Serves as mentor to more inexperienced MEL staff. Reports to the Project Director/PI. Education: Master's Degree or its International Equivalent in Knowledge/Information Sciences, Public Health, Epidemiology, Statics, Behavioral, Life/Social Sciences, International Development, Human Development or Related Field. Project Management (PM) Certification preferred. Experience: Typically requires 8+ years of relevant experience in technical implementation of large projects and/or programs - may manage activities of lower-level staff, however, main function is individual contributor. Documented experience providing technical assistance, capacity building and business development in MEL. Prior work experience in a non-governmental organization (NGO), government agency, or private organization. International or Domestic (US) Program Development or Program management preferred. Typical Physical Demands : Typical office environment. Ability to spend long hours looking at a computer screen and doing repetitive work on a keyboard. Ability to sit and stand for extended periods of time. Ability to lift 5 - 25 lbs. Technology to be used: Personal Computer, Microsoft Office 365 (i.e., Word, Excel, PowerPoint, TEAMS/Zoom, e- mail), office telephone, cell phone and printer/copier. Travel: 10% - 25% The expected US Based hiring salary range for this role is listed below. Candidates FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget. Base salary is only one component of our offer. FHI 360 contributes 7% of monthly base pay to a money purchase pension plan account. Additionally, all US based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule. US Based Hiring Salary Range: USD 110,000 - 135,000 annually International hiring ranges will differ based on location" This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time. FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law. Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants' previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant's tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks. FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email . FHI 360 fosters the strength and health of its workforce through acompetitive benefits package, professional developmentand policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others - and yourself. Please click here to continue searching FHI 360's Career Portal.
    $110k-138k yearly est. 1d ago
  • Field IT Specialist II

    Biomerieux Inc. 4.7company rating

    Technical specialist job in Durham, NC

    The Industry Field IT Specialist II is a critical technical contributor responsible for implementing and supporting bio Merieux middleware and instrument software solutions across varied customer environments. This mid-level field role requires solid experience with IT systems and a collaborative approach to ensure seamless integration with Laboratory Information Management Systems (LIMS) and secure connectivity. The specialist will lead system configuration, deploy remote support tools, and manage software updates and cybersecurity compliance. Success in this role demands proactive troubleshooting, strong communication skills, and the ability to juggle multiple customer-facing projects in a dynamic setting. Primary Duties Coordinates internal and external technical teams to successfully deliver IT implementation projects and solutions for customers. Conducts the setup and installation of software and middleware at customer sites or data centers, ensuring systems are properly networked and fully functional. Integrates company solutions with customer Laboratory Information Management Systems (LIMS) by managing communication, consulting technical resources, and performing the scope of work. Troubleshoots and resolves system issues both remotely and onsite to maintain optimal performance. Responds promptly to all field IT service requests, ensuring timely and effective resolution within assigned projects or regions. Collaborates with customers to identify system-related challenges, research solutions, and implement corrective actions. Maintains strong customer relationships by proactively addressing issues to ensure satisfaction and reliability. Provides customers with information about available systems, options, and consumables, and coordinate with sales teams to support ordering. Obtains and maintains CRM certification to support service investigations and documentation. Supports revenue growth by promoting value-added projects, products, and services. Manages Field IT projects by meeting milestones, deadlines, and requirements while keeping stakeholders informed of progress or changes. Completes detailed service reports and checklists for every customer interaction to accurately capture system, customer, or test-related issues. Provides on-site and remote technical assistance to internal customers (Sales, Field Applications, Field Service, Technical Support Center) via correspondence, phone and in person as appropriate to diagnose difficult connectivity problems as required. Provides field training and orientation for new hires as required in all areas of troubleshooting and installation of solutions as needed. Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Education & Training Bachelor's Degree in computer networking, cybersecurity or related field required Experience Requirements 2+ years of professional related experience as it relates to: LIMS interfacing, networking support, servers, software applications, hardware, middleware, computers, and operating systems End-User support required; systems marketed by bio Merieux a plus. Industrial Microbiology or related field preferred Knowledge, Skills & Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Effective and efficient problem analysis that leads to high-quality decisions. Analyze data and make decisions/recommendations, using data to guide decision-making and provide suggestions for improvement. Understand complex information and interpret it accurately, often requiring critical thinking and analysis to grasp the full picture. Planning objectives and strategies to achieve them within a set timeline Organizing work and resources efficiently to ensure smooth operations Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives Effective Presentation Skills - including the ability to present technical data Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Working Conditions & Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods. Ability to ascend/descend stairs, ladders, ramps, and the like. Ability to wear PPE correctly most of the day. Ability to adjust or move objects up to 50 pounds in all directions. Domestic Travel: 60% International Travel: 5% The estimated salary range for this role is between $89,500 - $111,100. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bio Merieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer.In addition, bio Merieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves #LI-US#biojobs Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bio Merieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bio Merieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site or contact us at [emailprotected]. BioMerieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at , by email at [emailprotected], or by dialing 711 for access to Telecommunications Relay Services (TRS).
    $89.5k-111.1k yearly 3d ago
  • Salesforce Technical Consultant

    Blue Cross and Blue Shield of North Carolina 4.3company rating

    Technical specialist job in Chapel Hill, NC

    We are seeking a highly motivated, deeply knowledgeable, and collaborative Salesforce Technical Consultant to join our IT Solution Delivery organization. This role is ideal for a seasoned Salesforce expert who thrives in a fast-paced enterprise environment, excels at complex problem-solving, and is committed to helping shape the future of our Salesforce ecosystem. You will serve as a trusted technical advisor, influencing Salesforce strategy, optimizing platform utilization, and guiding the evolution of our integrated IT roadmaps. This role requires strong technical breadth across multiple Salesforce domains, paired with the ability to drive forecasting, demand planning, and proactive issue identification across teams. WhatYou'll Do Contribute to the development and refinement of the Salesforce strategy and corresponding IT roadmaps, ensuring platform evolution aligns with enterprise goals. Provide deep technical leadership across multiple Salesforce domains. (Health Cloud, Service Cloud, Data Cloud, Marketing Cloud, Experience Cloud) Stay current on and provide guidance regarding emerging Salesforce technologies such as Agentforce, Data360, Ai, etc.) Drive forecasting and demand planning for Salesforce capabilities, ensuring alignment between business priorities, team capacity, and technical feasibility. Partner closely with solution architects, engineers, and business stakeholders to deliver secure, sustainable, and efficient Salesforce solutions Collaborate with finance, procurement, and vendor management teams to ensure full value realization from Salesforce investments. Reduce licensing costs and maximize purchasing power What You Bring 7+ years of handson experience delivering Salesforce solutions in complex enterprise environments. Strong technical acumen across multiple Salesforce clouds, with the ability to quickly learn and adopt emerging capabilities. Demonstrated experience with data modeling, integration patterns, API frameworks, and security best practices within Salesforce. Proven ability to drive demand planning, roadmap development, and cross-functional alignment. Strong analytical, problem-solving, and communication skills. Ability to work collaboratively across IT, business units, and vendor partners. Bonus Points Salesforce certifications such as: Salesforce Certified Technical Architect (CTA) Application Architect or System Architect Marketing Cloud Consultant Health Cloud Accredited Professional Data Cloud Consultant Experience with emerging Salesforce technologies (Agentforce, Data360, AI Cloud, automation). Background in healthcare, regulated industries, or datacentric solution delivery. Experience leading process improvement, Agile transformation, or governance initiatives. WhatYou'll Get The opportunity to work at thecutting edgeof health care delivery with a teamthat'sdeeply invested in the community Work-life balance, flexibility, and the autonomy to dogreat work Medical, dental, and vision coverage along withnumeroushealth and wellness programs Parental leave and support plus adoption and surrogacyassistance Career development programs and tuition reimbursement for continued education 401k match including an annual company contribution Learn more Salary Range At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. *Based on annual corporate goal achievement and individual performance. $143,616.00 - $229,786.00 Skills Architectural Design, Business Cases, Business Development, Business Software, Information Technology (IT) Projects, Information Technology (IT) Services, Information Technology Project Management, Management Consulting, Process Evaluations, Proof of Concept (POC), Quality Control (QC), Software Development, System Integration, Waterfall Model
    $143.6k-229.8k yearly 21h ago
  • Technical Support Specialist II - WashU IT

    Washington University In St. Louis 4.2company rating

    Technical specialist job in Clayton, NC

    Scheduled Hours40Under moderate supervision, responsible for the advanced support of desktop and server computer systems and other technology-based systems for University staff, faculty and students; including support for computer operating systems, software, hardware and networking. May serve as a system owner, technical expert or specialist in a particular area such as in the applications, systems or hardware areas. The employee interacts with a broad range of client requiring strong communication and customer service skills as well as the ability to use a wide variety of technical resources (i.e., engaging vendor support) to provide a high level of technical support to clients.Job Description Primary Duties & Responsibilities: Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance and hardware. Responds to assigned tickets. Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas. Acts as the front-facing support liaison for all desktop-related support issues. Provides support documentation for Tier 1 Service Desk. Collaborates with higher level technical areas on planning and issue resolution. Provides technical guidance and subject matter expertise including documentation for level 2 staff and tier 1 and tier 2 user services staff. Acts as an escalation point for advanced technical issues within employee's knowledge domain. System administration: maintenance, upgrades, new implementation, consultation and planning system administration activities. Attends formal training, conducts self-paced training through online courses or on the job training, attends conferences and engages with peers to maintain broad understanding of technologies and keeping abreast of new technologies. Performs other duties as assigned. Working Conditions: Job Location/Working Conditions Normal Office Environment Physical Effort Typically Sitting at a desk or table Equipment Office Equipment The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: No specific certification/professional license is required for this position. Work Experience: Providing Desktop Support In An Enterprise Environment (4 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position.More About This JobWashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.Preferred Qualifications Education: Bachelor's degree Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Interpersonal Communication, Microsoft Office, Oral Communications, Organizational Capability, Prioritization, Written CommunicationGradeG10-HSalary Range$25.47 - $39.49 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: ****************************** EEO StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
    $25.5-39.5 hourly Auto-Apply 13d ago
  • Help Desk Intern - Four County EMC

    North Carolina's Electric Cooperatives 4.1company rating

    Technical specialist job in Raleigh, NC

    Title: Help Desk Intern - Four County EMC Summary Description: Provides first-level IT support to end users, ensuring the smooth operation of computer systems, hardware, and software. Acts as the primary contact for Information Systems help desk inquiries, diagnosing and resolving technical issues, and supporting overall IT operations. Academic and Trade Qualifications: High school diploma or equivalent required; Actively pursuing an Associate's degree or higher in IT or a related field is preferred. Work Experience: Strong knowledge of Windows operating systems and common business software applications. Familiarity with PC, server, printer, and peripheral troubleshooting. Excellent problem-solving, communication, and interpersonal skills. Ability to work both independently and collaboratively in a team environment. Responsibilities: Technical Support & Troubleshooting (~60%) User Support: Respond to user inquiries via tickets, phone, email, and in-person. Diagnose and troubleshoot issues with desktops, laptops, printers, scanners, and other peripherals. Assist end users with software installations, configurations, updates, and account management (e.g., password resets). System Monitoring & Maintenance: Monitor system performance and ensure optimal functionality of computer resources. Support preventative maintenance on PCs, servers, and other critical IT equipment. Maintain accurate records of issues and resolutions for continuous improvement. Help Desk Operations & Documentation (~40%) Help Desk Administration: Serve as the first point of contact for IT-related issues across the organization. Provide clear guidance and support to users, ensuring rapid resolution of technical issues. Documentation: Create and update technical documentation, user guides, and IT procedures. Maintain detailed records of user issues, troubleshooting steps, and final resolutions. Collaboration: Work closely with the IT team to escalate and resolve complex technical issues. Communicate effectively with internal personnel to address IT needs and optimize system usage. Abilities and Skills: Strong knowledge of Windows operating systems and common business software applications. Familiarity with PC, server, printer, and peripheral troubleshooting. Excellent problem-solving, communication, and interpersonal skills. Ability to work both independently and collaboratively in a team environment. Relationships and Contacts: Internal: Vice President of Information Technology- Receives work assignments, direction and performance evaluations. IT Department Personnel- Assists other department personnel as requested and approved by supervisor. Advises, assists and informs Cooperative personnel, as requested and authorized, in order to effectively fulfill the objectives and responsibilities of the position and cooperate in every way toward teamwork. External: Cooperates with personnel, as requested and authorized, of Cooperative member systems to carry out the responsibilities of the position. Reports to: Vice President of Information Technology Company Profile: North Carolina's Electric Cooperatives (********************************** is the brand for the family of organizations formed to support the state's 26 local electric cooperatives, including: North Carolina Electric Membership Corporation, the power supplier to many of the electric cooperatives; North Carolina Association of Electric Cooperatives, the cooperatives' trade association; and Tarheel Electric Membership Association, Inc. (TEMA), a central purchasing and materials-supply cooperative. North Carolina Electric Membership Corporation provides equal employment opportunities (EEO) to all applicants for employment.
    $32k-43k yearly est. 41d ago
  • Technical Specialist - Embedded Qt Software Architect (Relocation Assistance)

    Hillrom 4.9company rating

    Technical specialist job in Raleigh, NC

    This is where your work makes a difference. At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job-you will find purpose and pride. Your Role at Baxter This is where your work saves lives At Baxter, we are at the forefront of innovation in the medical device industry, dedicated to improving patient outcomes through advanced technology. Our Novum Infusion Pump Platform is a testament to our commitment to excellence, and we are seeking an experienced Embedded Qt Studio Software Architect to join our dynamic team. If you are passionate about creating cutting-edge software solutions that make a difference in healthcare, we want to hear from you! Role Overview As an Embedded Qt Studio Software Architect, you will play a pivotal role in designing and developing innovative software solutions for our infusion pump platform. You will leverage your expertise in model-view-controller (MVC) architecture, Qt development, and embedded systems to create efficient, reliable, and secure software that meets the highest standards of the medical device industry. What you'll be doing: Technical Leadership Architectural Design: Lead the design and development of user interface software architectures for medical devices using Qt Studio. Cross-Functional Collaboration: Work closely with cross-functional teams to define software requirements and draft comprehensive test cases to ensure specifications are met. Mentorship: Provide technical guidance and mentorship to junior engineers, fostering a culture of learning and innovation. Continuous Learning: Stay abreast of the latest developments in Qt Studio and embedded systems technologies to drive innovation within the team. Documentation: Develop and maintain detailed software architecture documentation and diagrams, ensuring clarity and accessibility for all stakeholders. Quality Assurance: Ensure that software architectures meet stringent performance, reliability, and security requirements. Qt Framework Expertise Qt Development: Utilize advanced features of Qt Studio, including Qt Widgets, to architect scalable and efficient software solutions. Design Patterns: Implement software architectures using MVC and/or MVVM patterns to enhance modularity and maintainability. Automated Testing: Leverage the Qt Squish test framework to create and execute automated tests for Qt Studio applications, ensuring robust quality assurance. Collaboration with QA: Partner with Systems and Quality Assurance engineers to ensure compliance with IEC 62304 guidance for FDA regulations. Embedded Systems C/C++ Development: Develop and maintain embedded software platforms using C/C++, ensuring seamless integration with hardware components. Hardware Collaboration: Collaborate with hardware engineers to ensure reliable software and hardware interfaces, adapting software architectures as requirements evolve. Code Quality: Lead design and code reviews to uphold high standards of software quality and performance. Education: Educate junior engineers on the benefits and trade-offs of C++ design patterns and secure coding practices. Version Control: Utilize version control systems such as Git to manage code effectively and ensure collaborative development. What you'll bring: Degree: Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field. Experience: 10+ years of software development experience, with a strong focus on embedded systems and Qt Studio or similar user interface SDKs. CI/CD Proficiency: Experience with Jenkins CI/CD pipeline, including creating and managing jobs, integrating with version control systems, and troubleshooting pipeline issues. Medical Device Experience Industry Expertise: Bring 5+ years of experience in the medical device industry, focusing on software development and validation. Regulatory Knowledge: Demonstrate strong knowledge of IEC 62304, IEC 60601, and ISO 14971, along with familiarity with FDA 21 CFR Part 820 and EU MDR regulations. Documentation Standards: Enforce rigorous software development and verification documentation practices, including software development plans, design documents, test plans, and validation reports. Soft Skills Agile Methodologies: Experience with Agile development methodologies, promoting flexibility and responsiveness in project management. Communication Skills: Natural ability to communicate complex technical information to non-technical stakeholders effectively. Leadership Mindset: Embrace a servant leader approach, fostering collaboration and mentorship across teams. Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change. We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $160,000 to $220,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. #LI-MS1 US Benefits at Baxter (except for Puerto Rico) This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
    $160k-220k yearly Auto-Apply 57d ago
  • IT - Helpdesk

    Pure Flow Inc. 3.3company rating

    Technical specialist job in Graham, NC

    Pureflow IT Specialist About Our Organization: With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture. About the Position: The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise. Job responsibilities are expected to include, but not be limited to, the following: Configure equipment and host onboarding for new users Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc. Remote support for users in external branch locations Manage VoIP phone system equipment and directory Sustain company network connectivity and security Assign software licenses and support installation of various applications Maintain IT files on the server and online in the cloud Schedule server updates, backups, and retrieve backups when needed Update IT equipment and software with new firmware, drivers, etc. Develop documentation, including SOPs and work instructions Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.) Assist with AV resources (conference rooms and Teams meetings) Adhere to company SLAs and is available during IT emergencies Available to work during non-standard hours for planned updates Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed. Strive for security and confidentiality in all IT functions with a Zero Trust mindset. Qualifications: 1-2 years of experience in the enterprise computer service field An Associate degree or Technical certification in the computer service field Previous experience in a Windows network environment Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central Perks: Competitive base salary Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more $1-for-$1 401(k) match up to 4% after 1-year of service 9 Company-paid holidays Generous personal time off that increases with tenure Education assistance Employee referral bonus program Ongoing training and development by internal and external industry experts Working Conditions: Usual office working conditions. The regular hours for this position are Monday through Friday, 8:00am - 5:00pm Additional hours may be required depending on project load. P ureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions. Please visit our website at ******************* for additional information and to apply online.
    $41k-78k yearly est. Auto-Apply 60d+ ago
  • Tier 2 Technical Support Operations Analyst

    ASM Research, An Accenture Federal Services Company

    Technical specialist job in Raleigh, NC

    The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $87k-115k yearly 46d ago
  • Computer Field Tech Position- Greensboro NC

    BC Tech Pro 4.2company rating

    Technical specialist job in Greensboro, NC

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 60d+ ago
  • Desktop Support Level 1

    Artech Information System 4.8company rating

    Technical specialist job in Cary, NC

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Primary Skills: • Should have experience into Desktop/ Desk side support/ Windows experience (Windows Based) • Should have experience in working in enterprise call centre environment. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User account provisioning. • 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks. • Phone support experience necessary. • ITIL knowledge of V2 or V3. Especially on Service Desk, Incident, Problem, and Change Management • Technical helpdesk or technical call center experience is necessary. • Disciplined, systematic problem solving skills required. • Hands-on work experience with the following: • Windows Operating systems • Clients: Windows7, Windows Vista, Windows XP, Windows 2000 • Servers: Windows 2000, Windows 2003, Windows 2008, • Knowledge of Active Directory, Exchange 2003/2007 • ITSM ticketing tools such as Remedy, HP Service Centre, Peregrine Service Centre • User account creation for Active Directory, Exchange Mailboxes, Distribution lists • Remote desktop connectivity applications like SMS, Bombard, WebEx, Live Meeting, and Windows Native tools • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio • Internet browsers (e.g. Explorer, Chrome, Firefox), • VPN and remote dial-in users • Support for laptop, desktops, and printers • Others: Adobe Acrobat and other common desktop applications like WinZip, etc. Qualifications Desktop support Level 1 Additional Information Client : HCL America; This is a Contract-to-Hire role.
    $60k-90k yearly est. 1d ago
  • LAR/CPL Support Tech

    Nc State University 4.0company rating

    Technical specialist job in Raleigh, NC

    Preferred Qualifications Registered RVT OR LATG Work Schedule Mon - Fri, 7:30am - 4pm, with occasional late hours & possibility of holidays and weekends
    $28k-33k yearly est. 60d+ ago
  • Local to Raleigh NC_Technical Support(Avaya, HEAT Exp)

    360 It Professionals 3.6company rating

    Technical specialist job in Raleigh, NC

    360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description We are looking to fill a position for Technical Support who will be responsible for the administration, support, stability, and security of enterprise systems, servers, and networks. This is a hands-on role responsible for the administration, support, stability, and security of enterprise systems, servers, and networks. The person in this role will ensure infrastructure security and stability across all locations in the enterprise. The position will support data center operations, server operations, advanced level support, web server administration, system monitoring, incident response, 24x7x365 on-call support, etc. This position also involves supporting core platforms such as Tier 1 business applications. Qualifications Excellent verbal and written communication skills. Experience and thorough knowledge in; HEAT or similar tracking tool, Avaya or similar call distribution tool, Microsoft Windows, Office 2010/2013. Experience and thorough knowledge in Active Directory administration, such as, creation/modification of accounts. Ability to manage tasks and meet schedules; ability to write technical documentation that is easily understood by staff and customers. Excellent customer service and teamwork skills. Willingness and ability to work overtime as needed. Demonstrates in-depth knowledge of applicable technologies in order to provide the highest tier of problem diagnosis and resolution of systems software. Ability to coordinate long-term project planning for large research/development projects. Knowledge of technical specialties to makes significant changes. Ability to determine applicability in controversial or precedent setting situations.. Ability to direct research and develop new technologies. Knowledge of organizational effectiveness to evaluates feasibility for organizational needs. Additional Information In person interview is required for this position. We need local candidates for these positions.
    $43k-69k yearly est. 60d+ ago
  • Help Desk Technician II

    Pennymac 4.7company rating

    Technical specialist job in Cary, NC

    PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U. S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Help Desk Technician will provide primary support to Pennymac internal employees by taking calls, handling live chats, answering email, responding to tickets, answering support related questions, providing technical support for all Pennymac utilized systems. This position serves as the centralized entry point and provides escalated troubleshooting for all technology related service requests and support related issues for technical concerns across the company. Responsibilities also include assisting with account management, website and data tool maintenance/enhancement, and project management support. The Help Desk Technician will: Provide front-line technical support to largely external but sometimes internal customers, troubleshooting a wider range of issues with increased complexity Independently diagnose and resolve hardware, software, network, and application problems, including basic Active Directory and Google Workspace administration Proactively identify and resolve recurring technical issues, contributing to knowledge base articles and process improvements Assist with onboarding new employees, including equipment setup and software installation Escalate complex or unresolved issues, clearly documenting the steps taken and information gathered Participate in an on-call rotation, providing after-hours support as needed Contribute to team projects and initiatives, sharing knowledge and collaborating with colleagues Achieve and maintain Help/Service Desk performance metrics Demonstrate behaviors which are aligned with the organization's desired culture and values Active participation in rotational "on-call" support to lower support tier (Not often but occasional) What You'll Bring Associate's or Bachelor's degree in computer science, business or related field preferred Proficiency in troubleshooting common applications and peripherals 4+ years of experience in a help desk or technical support role Working knowledge of networking concepts and protocols Intermediate working knowledge of google suite usage, monitoring, break fix solutions Experience with Active Directory, Google Workspace, and remote support tools Solid understanding of computer hardware, software, operating systems (Windows, mac OS), and networking concepts Excellent communication, interpersonal, and problem-solving skills Strong customer skills with an ability to work with accuracy and minimal direction Displays high initiative and works well under pressure Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: ********************* page. link/benefits For residents with state required benefit information, additional information can be found at: ************ pennymac. com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $50,000 - $75,000 Work Model OFFICE
    $50k-75k yearly Auto-Apply 6d ago
  • IT Operations Specialist

    Arete Technologies 4.5company rating

    Technical specialist job in Raleigh, NC

    Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description The candidate is responsible for the administration, support, stability, and security of enterprise systems, servers, and networks. ***Candidates must have hands on experience with ServiceNow. This position is responsible for advanced level response and support for users of client computing and network services. This is a hands-on role responsible for the administration, support, stability, and security of enterprise systems, servers, and networks. The person in this role will ensure infrastructure security and stability across all locations in the enterprise. The position will support data center operations, server operations, advanced level support, web server administration, system monitoring, incident response, 24x7x365 on-call support, etc. This position also involves supporting core platforms such as Tier 1 business applications. Qualifications Local candidates will be preferred first Additional Information Thanks and Regards, Anushka Doegar
    $63k-89k yearly est. 1d ago
  • Technical Support Specialist (Durham/Raleigh North Carolina)

    BD Systems 4.5company rating

    Technical specialist job in Durham, NC

    SummaryTechnical Support Specialist working in the CSC organization taking incoming customer technical calls.Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health â„¢ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us. Summary: The technical support specialist will provide clinical training to customers on all CareFusion products in accordance with established policies and procedures. The primary purpose of this position is to facilitate customer understanding of equipment operation, basic troubleshooting and preventative maintenance. This person must be able to work independently and with limited supervision. They are also responsible for gathering information and feedback from end users regarding product performance and quality issues. This information is then communicated back to engineering and other departments as necessary. The TSS serves as the liaison between the customer, sales representatives, service department and manufacturing. Responsibilities: Responsible for providing clinical training to customers on all CareFusion products within their scope of practice. This includes but is not limited to; product operations, maintenance and safety guidelines. Conducts installation and clinical training at customer sites. Assists with new product evaluations and trials. Communicates customer complaints and issues to the appropriate internal department(s). Gathers data and feedback from end-users regarding product performance and quality issues. Prepares reports detailing feedback received from customers. Provides follow up with customers to ensure satisfactory resolution of problems/issues. Works closely with customer success and fieldservice to ensure customer needs are met. Maintains current knowledge of products, features and competitive advantages. Optimally applies training resources (i.e., CRM system, web-based training programs) to ensure proficiency in all aspects of training. Required Qualifications: Bachelor's degree preferred or minimum of three years call center experience Desired Skills and Experience: Experience working directly with customers and health care professionals. Excellent interpersonal skills. Strong written and verbal communication skills. Demonstrated computer literacy including Microsoft Office Suite. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit ********************** Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. #earlycareer Required Skills Optional Skills . Primary Work LocationUSA NC - Durham - Roche DriveAdditional LocationsWork Shift
    $39k-74k yearly est. Auto-Apply 13d ago
  • Technical Support Specialist

    Software Specialists 4.1company rating

    Technical specialist job in Raleigh, NC

    Software Specialists is a company with extensive consulting experience in the Information Technology Industry. Incorporated in the state of Pennsylvania in 1998, we bring over a decade of experience in providing IT talent to Fortune 1000 companies. As a trusted partner, Software Specialists provides consulting solutions for our Clients that are not only flexible, but minimize risk while maximizing results and meeting their business goals. Recruiting and retaining the highest caliber resources ensures our consultants are capable of creating systems that our Clients can build upon to make their organizations more robust, agile and equipped for future shifts in the I.T. and global business world. Job Description Production Support 2 IT Private Banking is the information technology partner of the Organizations Private Banking division. We support our business and operations units around the globe with efficient and effective IT solutions customized to their specific needs. We offer services across the IT value chain: requirements engineering, development, deployment, maintenance, change management and support. Our mission is to work in close partnership with our business in order to help them unleash the power of their IT investments and achieve their priorities. Our goal is to leverage technology to create a long term competitive advantage for the Organization. We operate various platforms to support existing systems as well as enable enhancements and new developments. This allows us to quickly respond to our customer requests and anticipate future needs Technical Application support specialist to interface with Operations team & business users to provide analysis, understand issues to provide solutions / resolutions in a timely manner. Analyze and coordinate resolution of data-related production issues for Client Mobile platform and other Private Banking applications Maintain adequate communication with clients and IT management; act as liaison between business, vendors, development and other support teams. Will be required to work extensively on Report related tasks like running processes on ad-hoc basis as required by operations. Escalate issues when required to ensure timely resolution. Become primary point of contact for reporting and data issues and requests. Develop relationships with other IT groups to ensure all issues are addressed in an expatiated and effective manner and that users are kept updated at all times. Staff may occasionally need to be on calls with APAC in their time zone for production issues and some weekend work on production releases, infrastructure events (DR, QMW etc.) but no actual shift work. Documentation of production applications and infrastructure. Maintain required level of infrastructure support; liaison with internal teams where necessary. Maintain all environments in conjunction with Environment Manager Staff may occasionally need to be on calls with APAC in their time zone for production issues and some weekend work on production releases, infrastructure events (DR, QMW etc.) but no actual shift work. Additional Information All your information will be kept confidential according to EEO guidelines.
    $36k-61k yearly est. 1d ago
  • Technical Support Specialist (Durham/Raleigh North Carolina)

    BD (Becton, Dickinson and Company

    Technical specialist job in Durham, NC

    We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a **maker of possible** with us. **Summary:** The technical support specialist will provide clinical training to customers on all CareFusion products in accordance with established policies and procedures. The primary purpose of this position is to facilitate customer understanding of equipment operation, basic troubleshooting and preventative maintenance. This person must be able to work independently and with limited supervision. They are also responsible for gathering information and feedback from end users regarding product performance and quality issues. This information is then communicated back to engineering and other departments as necessary. The TSS serves as the liaison between the customer, sales representatives, service department and manufacturing. **Responsibilities:** + Responsible for providing clinical training to customers on all CareFusion products within their scope of practice. This includes but is not limited to; product operations, maintenance and safety guidelines. + Conducts installation and clinical training at customer sites. + Assists with new product evaluations and trials. + Communicates customer complaints and issues to the appropriate internal department(s). + Gathers data and feedback from end-users regarding product performance and quality issues. + Prepares reports detailing feedback received from customers. + Provides follow up with customers to ensure satisfactory resolution of problems/issues. + Works closely with customer success and fieldservice to ensure customer needs are met. + Maintains current knowledge of products, features and competitive advantages. + Optimally applies training resources (i.e., CRM system, web-based training programs) to ensure proficiency in all aspects of training. **Required Qualifications:** + Bachelor's degree preferred or minimum of three years call center experience Desired Skills and Experience: + Experience working directly with customers and health care professionals. + Excellent interpersonal skills. + Strong written and verbal communication skills. + Demonstrated computer literacy including Microsoft Office Suite. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. **Why Join Us?** A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit ********************** Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. \#earlycareer Required Skills Optional Skills . **Primary Work Location** USA NC - Durham - Roche Drive **Additional Locations** **Work Shift** Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
    $36k-63k yearly est. 11d ago
  • IT Operations Specialist - Expert

    Us It Solutions 3.9company rating

    Technical specialist job in Raleigh, NC

    We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. Our company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more. Job Description The candidate is responsible for the administration, support, stability, and security of enterprise systems, servers, and networks. This position is responsible for advanced level response and support for users of computing and network services. hands-on role responsible for the administration, support, stability, and security of enterprise systems, servers, and networks. The position will support data center operations, server operations, advanced level support, web server administration, system monitoring, incident response, 24x7x365 on-call support, etc. This position also involves supporting core platforms such as Tier 1 business applications. Qualifications Experience and thorough knowledge in Active Directory administration, such as, creation/modification of accounts. Additional Information Ability to manage tasks and meet schedules; ability to write technical documentation that is easily understood by staff and customers. Excellent customer service and teamwork skills
    $68k-88k yearly est. 60d+ ago
  • Business Applications Specialist - Epicor Prophet 21 (P21)

    Colony Hardware 4.0company rating

    Technical specialist job in Greensboro, NC

    The Business Applications Specialist is responsible for delivering company-wide business solutions through ERP and external software application configuration/development as well as supporting all field-based users utilizing such applications. This includes troubleshooting applications for all internal customers, such as Sales, Finance, Operations, Supply Chain, and other business units. This position is also responsible for managing assigned projects and defining, developing, testing, training, analyzing, maintaining, and improving in-house and external provided software applications. Continuous mentoring and development of system users will be critical to support the collective application of all systems and processes. Location & Schedule * The closest Colony branch location * Typically 8am and 5pm, Monday through Friday * Moderate travel requirements between Colony locations (including weekend travel and overtime) Essential Job Functions * Act as the first line of Application Support, including support that may not be in normal business hours. * Support the release of all new, enhanced, or repaired system applications to ensure maximum user adoption. This will include documentation and providing user training. * Participate in all system implementation projects supporting new acquisitions. * Act as an ambassador of Colony at all times. * Work closely with the IT Development team, corporate departments, regional teams, and branch resources to coordinate specific duties and implement deliverables. * Assist Developers, Analysts, and Designers in conceptualizing, developing new software programs, and applications. * Develop and maintain professional relationships with our 3rd party strategic partners to help ensure Colony will be top priority in times of urgent need. * Proactively keep Senior Business Applications Specialist informed of status and open issues at all times. * Respond and resolve problems in an efficient and timely manner. * Maintain currency of all Colony systems, policies, and procedures. * Maintain a moderate travel schedule throughout the year with potential overtime / weekend travel. Strategy & Planning * Analyze and assess existing business systems and procedures to drive measurable continuous improvement and increase profitability. * Manage the definition, development, and documentation of software business requirements, objectives, deliverables, and specifications in collaboration with internal users and departments. * Manage defining software development project plans, including scoping, prioritization, scheduling, and implementation. * Provide Project Management with tracking of the status of various projects throughout the project lifecycle. This includes full immersion into such projects and becoming the expert in the room of associated tasks to drive to expected outcomes. Acquisition & Deployment * Assist in planning & facilitating the Business Assessment / Gap Analysis Process pertaining to the system migrations. * Conduct research into software application products and services in support of business requirements. * Coordinate with external vendors to drive efficient implementation of new software products, and for resolution of any adaptation issues. * Manage the prioritization and scheduling of applicable software improvements and upgrades. * Manage and conduct on-site training pertaining to system migration and utilization of system applications. * Develop, plan, and conduct all post go-live support, training, and advanced training. * Provide on-site field support during conversion and post go-live hyper care weeks in business support of branch and regional leadership. Operational Management * Collaborate closely with business stakeholders to understand their requirements, informational needs, and data sources, and conduct requirements gathering sessions, meetings, and presentations. * Translate business needs into a clearly defined and detailed business requirements document, inclusive of business use cases, process flows, traceability matrices as well as report mock-ups. * Clearly document and articulate As-Is with To-Be business needs and be able to educate users on system functionality/features and help bridge the gap on processes as needed. * Ensure systems integrations are built for scale to align with the growth of the company while maintaining accuracy and completeness of data flowing from our ecommerce platform, fulfillment center, and other third-party systems. * Work with the internal and implementation partner teams on automating data integrations. * Stay ahead of the new features and functionality, and provide recommendations for continuous improvements. * Participate in technical design reviews & audits to ensure design objectives are met and standards are followed. * Work with direct reports and end users on usability / Help Desk issues. What You'll Need for success: Knowledge & Experience * In-depth, hands-on knowledge of, and experience with, enterprise applications, including Epicor Prophet 21 (P21), with preferably 2 years' Colony experience with the day-to-day technical management and implementations * Understanding of ERP workflow functionality and processes * Strong understanding of common industry-standard business practices in accounting, supply chain, distribution, and warehouse management * Related experience with 3rd party tools and add-ons like Boomi, Avalara, Gains, Descartes, RFSmart a plus * Proven experience with troubleshooting principles, methodologies, and issue resolution techniques * Excellent written and oral communication skills as well as proficient in the use of Microsoft Office (Outlook, Word, Excel and PowerPoint) Personal Attributes * Experience working in a team-oriented, collaborative environment, with strong teamwork and interpersonal skills * Highly self-motivated and directed with the ability work independently * Ability to absorb new ideas and concepts quickly and good analytical and problem-solving abilities * Ability to manage competing priorities and effectively prioritize and execute tasks in a high-pressure environment * Ability to communicate effectively across all levels and present ideas in business-friendly and user-friendly language * A strong commitment to customer service, including a focused appreciation for the perspective of our end users and their customer-driven urgencies * Ability to provide strong team leadership through effective coaching, and training that result in successful employee development * Ability to think proactively and strategically Education & Certification * Bachelor's degree required in the field of Business Management, Computer Science, or Information Systems, and 3 years of related work experience. * Education and/or certifications with significant experience in SDLC, and project management are desired. We Can Offer You: We value performance that exhibits a high sense of urgency, coupled with attention to detail and a strong customer service orientation! We also care about the welfare of our employees, which is why our salary and benefits are competitive. Colony's benefits include: * Yearly discretionary bonus potential based upon performance. * Medical (including HSA/FSA), Dental, Vision, STD/LTD, Life Insurance. * 401k with company matching. * Competitive PTO and paid holidays. * Company-provided PPE as required. * Industry leading training and development. * Generous discounts on the best products from leading industry vendors. Life at Colony: Colony Hardware is the leading distributor of Tools, Equipment, Fasteners, Supplies, and Safety Products to commercial construction and industrial accounts throughout our markets. At Colony, our people are our most valued asset. Success as a Colony Associate means being reliable, conscientious, and passionate. With our direction centered on teamwork, every employee at Colony will not only find their work to be meaningful, but will have the opportunity to grow alongside Colony, both professionally and personally. If you possess a will to win and would like to join a culture where integrity and collaboration are integral to success, apply to Colony Hardware today to join our growing family! Colony's Commitment to Equal Opportunity: Colony Hardware Corporation is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, citizenship, religion, marital status, victim of domestic violence, familial status, genetic predisposition or information, disability, Family and Medical Leave, military or veteran status, citizenship, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.
    $68k-120k yearly est. 5d ago

Learn more about technical specialist jobs

How much does a technical specialist earn in Chapel Hill, NC?

The average technical specialist in Chapel Hill, NC earns between $62,000 and $133,000 annually. This compares to the national average technical specialist range of $62,000 to $126,000.

Average technical specialist salary in Chapel Hill, NC

$91,000

What are the biggest employers of Technical Specialists in Chapel Hill, NC?

The biggest employers of Technical Specialists in Chapel Hill, NC are:
  1. Capsugel Holdings US, Inc.
  2. Lonza, Inc.
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