Technical specialist jobs in Charlotte, NC - 983 jobs

*Help Desk Support - Contract (6 Months)* *Overview* This role is perfect for someone early in their IT career who enjoys solving problems, supporting users, and delivering excellent customer service. You'll act as the first point of contact for technical issues and help keep daily operations running smoothly. *Daily Responsibilities* * *Provide frontline technical support* via phone, email, chat, and in person * *Troubleshoot and resolve* hardware and software issues * *Run diagnostics* to identify and fix userreported problems * *Install, configure, and repair* computer hardware and software * *Document all work* in a ticketing system * *Follow up with users* to ensure full resolution * *Escalate complex issues* while maintaining communication with the user * *Maintain technical documentation* and knowledge articles * *Recommend improvements* to processes and system performance * *Stay current* through training and ongoing learning *Required Top Skills & Technical Requirements* * *Customer service expertise* * *Selfstarter mindset* - ability to take tasks and run with them * *Active Directory experience*, including assigning accounts, SSO groups, and Intune app deployment groups * *Office 365 support* * *Intune MDM support* * *Ticketing system documentation* (any platform; SysAid experience is a plus) * *Autopilot support* * *Citrix support **experience* *Additional Technical Skills* * Windows support * Service desk / help desk experience * Phonebased technical support * Troubleshooting across hardware, software, and user access issues *Work Environment* * *Onsite, 5 days per week* * *Must be reliable and able to work scheduled hours* * *Professional demeanor; you'll work directly with internal associates* * *Ability to stay calm and effective in stressful situations* * *Open to learning established processes and workflows* *Additional Requirements* * Drug test required * Entrylevel friendly * Must follow scheduling policies (notice required for remote days, vacation approval, etc.) *Interview Process* * Two interview rounds *Reason for Hiring* * Significant increase in user volume (1,800+ new users onboarding) *Job Type & Location*This is a Contract position based out of Charlotte, NC. *Pay and Benefits*The pay range for this position is $25.00 - $29.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Charlotte,NC. *Application Deadline*This position is anticipated to close on Jan 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Technical Support Professional Experience: 3-5 Years Primary Skills: Electromechanical, CompTIA+ Certification, Technical support, Customer Service Requirement Description: You are the ideal candidate who has a strong ability to interact and communicate professionally with employees, customers, and partners. You will professionally represent Technical Support team; greet our callers, identify, document, and provide advanced technical support for all escalated technical calls. ESSENTIAL DUTIES: Answers escalated technical support phone calls for assigned equipment group Routes calls to appropriate parties if necessary Provides advanced troubleshooting Provides remote desktop support via remote desktop software Logs all calls in CRM software Transfers escalated cases to Technical Support Escalation Specialist accordingly to Technical Support Department Rules Travels and provides field support for complicated cases when remote support is impossible Maintains current knowledge of all Client products and all other matters that affect the dental industry Shares knowledge and works with other Technical Support Team Members Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures Adheres to company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments Performs other duties as assigned MINIMUM QUALIFICATIONS: Training and Experience Degree; technical in nature or equivalent work experience Electromechanical experience is a plus Troubleshooting and networking skills Proficient with Microsoft Office Suite Ability to type a minimum of 20 words per minute Strong communication skills Knowledge, Abilities, and Skills A deep understanding of the dental market and core equipment segment is preferred Salary: $50,000- $52,000 per year

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

A large southeastern law firm with a national practice, is seeking an experienced Transactional Attorney for its Commercial & Technology Transactions practice. Our Commercial & Technology attorneys support a wide variety of complex transactions and arrangements for a wide variety of industries, though we have a significant focus on financial service industry clients. Within the financial services industry, we represent national banks, investment banks, local branches of foreign banks, regional banks, and insurance and annuity companies. Preferred candidates would have 3 - 5 years of transactional experience. Ideally with significant experience in vendor procurement and outsourcing matters, payment processing arrangements, financial service technology and operations agreements, financial back office activities and/or corporate transactions. Privacy experience is a plus, but not required. Excellent academic performance, strong interpersonal skills and the ability to provide practical advice are required. Competitive compensation package, including full benefits. ABOUT THE FIRM We represent ideas, values and aspirations. We represent carefully laid plans and bold long-term goals. By immersing ourselves in a deep understanding of what is important and meaningful to our clients we bring clear perspective to any legal challenge and find solutions in unexpected places. An unwavering focus on our clients has led to steady growth as one of the largest law firms in the southeast. More than 330 attorneys in over 60 areas of focus represent clients across the country and around the globe. Blue-chip Fortune 500 organizations, financial services leaders, domestic and global manufacturers, retailers, individuals, and healthcare and technology companies benefit from our strategic, innovative approach to significant business transactions, complicated legal issues and difficult disputes. BENEFITS Our benefits program reflects the firm's commitment to helping our attorneys achieve a satisfying personal and professional life. Some of our eligible full-time benefits include: Competitive compensation Discretionary bonus program Eligible for paid time off + 11 paid holidays Reimbursements for moving expenses, bar review courses, bar examination fees and bar association dues Medical and dental insurance (domestic partner eligibility) Life and disability insurance Technology package for at-home office

Reporting to the Director of Operations & Technology and consistent with the mission of Girls on the Run International, the Systems Support Specialist is responsible for training councils how to use technology systems, performing technical troubleshooting, and providing administrative support for the learning management system, RacePlanner, web sites, NetSuite, and the Intranet. This position is also responsible for new computer set up and determining the IT needs of HQ and subsidiary council employees. PRINCIPLE RESPONSIBILITIES: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. TECHNICAL SUPPORT: · Serve as the LMS Administrator for GOTR Learning Academy and subject matter expert for RacePlanner · Serve as primary contact for council web site CMS questions and NetSuite (non-accounting related) questions · Manage Intranet content and provide support to HQ users · Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware via phone, email, and screen sharing sessions · Collaborate with product development teams, participate in product testing, and provide feedback when necessary · Create and maintain the LMS governance document as new features are released · Contribute content to the tech support knowledge base · Act as moderator for Connect Learning Communities (LMS) and Podio group (RacePlanner) TRAINING: The following items relate to all software supported by the Systems Support Specialist · Stay informed about newest product releases, make recommendations about which releases are beneficial to the organization · Develop and deliver training for new product features · Recommend timeline for implementation of new product features · Schedule regular communications with councils featuring ways to use new and existing software tools · Deliver software new user and refresher trainings · Write/update training manuals and user guides · Identify super users from the field and leverage them to test new features, train other users LMS ADMINISTRATION · Upload and test learning content and other curricular materials to the LMS · Set up new learning events in the LMS and maintain training event listing · Maintain learning course catalog and training resources housed within the LMS · Manage user access to the system including the API between RacePlanner and Cornerstone, bulk user uploads/deactivations, and password resets · Work with VP of Programming and Director of Professional Development to create curriculum tracks and assign training · Work with VP of Quality & Evaluation to collect and analyze data to assess training completion rates and other pertinent training metrics for councils and GOTRI as needed · Manage regular internal LMS reporting for GOTRI staff ADMINISTRATIVE SUPPORT: · Identify business and technical needs of employees and make recommendations about software requirements · Order computers, peripheral equipment, and software · Coordinate set up of computers with IT Vendor · Manage phone system for HQ including connecting the patch panels and programming extensions · Prepare work spaces for new user IT needs GENERAL RESPONSIBILITIES: · Serve as a Girls on the Run role model, exhibiting GOTR core values and working to help achieve the GOTR mission · Develop positive relationships with council directors, volunteers, board members, community members and staff. · Any other duties deemed necessary by the Director of Operations & Technology Qualifications REQUIRED SKILLS: · Graduation from a two-year technical college with a major in computer science, information technology or related area and one year in the information technology field related to the position's role One year of IT customer service experience for a variety of computer systems Experience updating and supporting websites using website content management systems Excellent written and verbal communication skills required Ability to learn new software quickly Ability to work with users of all skill levels Enjoys problem solving Experience using Microsoft Office products Ability to develop and deliver technical training in a virtual environment PREFERRED SKILLS: · Familiarity with Cornerstone on Demand or another Learning Management System Knowledge of HTML code Experience with Camtasia or Movavi video software Experience with VOIP and analog phone systems Experience wiring patch panels Additional Information Hours of support are Monday through Friday from 8:30 am to 5: 30 pm with the ability to work longer hours during peak demand times. This position is located in the GOTRI office in Charlotte, NC.

We are looking for a proactive, self-motivated professional with experience and an affinity for technology and innovation to serve as our Technical Support Specialist. In this role, you will directly interact with our customers, ensuring the highest level of customer satisfaction through product mentoring, coaching, and consulting services, as well as acting as a customer advocate to resolve issues and improve processes. You may be a great fit for the Technical Support Specialist position IF: You have a passion for technology and innovative solutions. You are naturally curious about the way things work and have the distinct ability to pick up both hardware and software concepts easily You are an amazing problem-solver with exceptional customer service skills, going beyond customer expectations. You have excellent interpersonal, verbal, and written communication skills and the ability to effectively prioritize and manage your time. You will thrive in an ever-changing environment with a "roll-up your sleeves" mentality and comfortable interacting with customers both online and over the phone with a prominent level of professionalism. RESPONSIBILITIES Become highly proficient with InVue's product suite, troubleshooting issues through various channels including email tickets, chat, and phone. Deliver an exceptional customer experience by finding and documenting customer needs and issues, answering incoming inquiries, effectively applying problem-solving techniques and following issues through to their successful resolution. Establish and keep a positive and professional relationship with customers by supplying continuing education on how to effectively use products and by clearly explaining the cause and resolution for issues so Customers are confident that the product will perform as intended. Replicate issues as needed to ensure that symptoms and probable cause are fully understood. Determine the severity level and urgency of every issue based on the impact on the Customer's business operations. Manage all open technical service requests to ensure prompt resolution of customer issues, including level two support. Communicate and collaborate with cross functional teams and departments to discuss and resolve issues, escalating when necessary. Responsible for continuously updating and expanding the Help Center, ensuring content is accurate, up-to-date, and aligned with the evolving needs of users. Document best practices in our help center to enhance the quality and efficiency of the Customer Care Department. Provide support to customers via phone, email and chats as needed. This role will provide customer support Monday-Friday, 8am-5pm with rotating on-call weekends. QUALIFICATIONS End-to-end problem analysis: You have a solid record of accomplishment investigating problems from start to finish. Understanding the chain of events that led to the problem occurring. Must be able to articulate technical issues clearly and understand your audience. Demonstrated experience in technical writing, with the ability to clearly document complex processes and create user-friendly guides. Successfully deployed SaaS software for a startup, mid-level, or enterprise company. Have excelled in hardware and software environments. You know how to work in both areas and can learn new products in a short amount of time. Proven experience working in Zendesk Suite. Ability to flourish in a high growth, fast paced, ever-evolving environment. Fluent Spanish is highly preferred. InVue Security Products, Inc is an Equal Opportunity employer. Federal law prohibits employers from discriminating against any applicant for employment because of applicant's race, sex, color, religion, national origin, age, or disability. InVue Security Products, Inc. is fully committed to complying with Federal law and will not discriminate against any applicant for employment.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

We're looking for a detail-oriented and customer-focused Industrial Air Applications Specialist to join our team. In this role, you'll serve as a key point of contact for our distributors and internal sales team, offering product guidance and resolving technical issues with efficiency and clarity. You'll work closely with technical colleagues and the Quality Assurance team to ensure customers have the best experience while using our products. Responsibilities Provide timely and professional support to customers via phone, email, Teams or in person. Troubleshoot technical issues and escalate complex cases to the appropriate internal teams. Work closely with QA/QC to validate product conformance by pneumatic testing, dimensional measuring and visual inspection. Log customer interactions, feedback and issues in CRM. Learn and understand competitive landscape. Assist distributors with creating the most cost-effective solutions to meet their customers' needs. Identify opportunities for product or process improvement. Requirements Experience with Microsoft Teams, Excel, Word & PowerPoint. Ability to read Imperial and Metric measurements. Ability to use hand tools i.e. cordless drills, impact wrenches tubing cutter & miter saws. Capable of lifting 50lbs. Experience in the compressed air industry is a plus but not required. Some travel required. #manycompaniesoneteam #FCGcareers #flowcontrolgroup

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

Join Frazier & Deeter and be a part of a rapidly growing Top 50 accounting & advisory firm that has been repeatedly named a Best Firm to Work For, a Best Firm for Women and a Pacesetter firm among U.S. accounting firms. With offices in Atlanta, Alpharetta, Charlotte, Huntsville, Las Vegas, London, Nashville, Pensacola, Tampa and Winter Haven there is a spot for you! We serve clients of all sizes across the United States and the globe, with a suite of services that grows every year. Our growth mindset and entrepreneurial environment translates into variety and opportunity for our people. With our emphasis on Investing in Relationships to Make a Difference and a Firmwide Focus on Inclusion, we help each other grow in every aspect of life. Job details: Are you customer service oriented, driven, and want to grow in your IT career? At Frazier & Deeter, you will be part of IT professionals dedicated to serving our firm's needs. With our IT Team located in Atlanta, you will be representing our Team in the Charlotte office. The Help Desk Support Specialist will provide general upkeep and maintenance of our industry-specific systems and equipment and serve as the primary contact for desktop and help desk services. The Help Desk Support Specialist will report directly to the IT support manager. Responsibilities: Manage helpdesk tickets, ensuring effective team communication Configure, deploy, and support IT equipment, applications, and systems Provide technical support, troubleshooting, and issue resolution Administer user accounts, including provisioning/deprovisioning Improve IT workflows and documentation with the team Offer in-person IT support, including setup and takedown of components Handle local site moves, new hires, and workstation setup Develop and implement automation scripts for IT efficiency Utilize Microsoft Intune for device management and security Automate user provisioning and deprovisioning Create and maintain PowerShell scripts for configuration/troubleshooting Identify automation opportunities and enhance workflows Provide remote Intune support, policy enforcement, and troubleshooting Requirements: Experience with automation tools (PowerShell). Hands-on experience with Microsoft Intune for device and application management. Knowledge of endpoint security policies and compliance enforcement via Intune. Ability to develop and maintain automation scripts for IT support tasks. Familiarity with cloud-based IT management solutions (Azure AD, Intune, etc.). Strong troubleshooting skills, particularly in automated workflows and system integrations.

Reporting to a Technical Support Supervisor, the Technical Support Specialist will act as a critical resource for Control4 customers in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Control4 Technical Support Specialist will handle technical inquiries, installation guidance, troubleshooting, configuration support, and service needs for Control4 in addition to a vast portfolio of 100+ brands and solutions, which requires commitment and ownership beyond the level of a traditional technical support role. This role is suited for an individual with a minimum of 2 years of Control4 installation and programming experience who is passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The Control4 Tech Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our fellow professionals with the knowledge and confidence to succeed. Key Responsibilities * Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs. * Providing basic support for 80+ third-party brands with limited or no formal training. * Provide Tier-1 support for ADI and Snap One's 20+ exclusive brands and solutions. * Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more. * Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers. * Process product returns efficiently while ensuring adherence to technical verification protocols. * Participate in beta testing of new products and solutions, providing actionable feedback to product teams. * Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance. YOU MUST HAVE: * 2+ years of professional experience installing and/or programming Control4 products. * Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions. * Experience troubleshooting across multiple product categories and technologies. * Experience with IoT, audio/video, networking, home automation, and surveillance technologies. * Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly. * Exceptional English communication skills, both verbal and written, with a customer-first mindset. WE VALUE: * Control4 Automation Programmer certification or Control4 Certified Technician certification. * Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups. * Experience with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others. * Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions. * Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions. WHAT"S IN IT FOR YOU: * Competitive salary and comprehensive benefits package. * Opportunities for professional development and career advancement. * Collaborative work environment with access to cutting-edge technology. #LI-JS1

Job Description Information Technology Support Specialist IICharlotte, NC, USA Required to be onsite 5 days/week in the office Monday-Friday. As an IT Support Specialist II, you will be the first line of technical support for our team members, ensuring minimal downtime and smooth operation of all critical systems. You will collaborate across departments to troubleshoot issues and proactively improve user experience. Your work will directly support a high-functioning, service-focused environment that powers impactful design and delivery. Deliver Results Provide high-quality customer service for internal users, resolving hardware, software, and systems issues with professionalism and urgency. Maintain timely documentation of procedures, solutions, and systems to support a growing and geographically distributed team. Administer support for Windows, Microsoft Office, desktop/laptop hardware, and architecture/engineering-specific applications. Conduct daily backup checks and assist in disaster recovery planning and restoration alongside the Network Administrator. Monitor and maintain IT service ticket status, ensuring issues are logged, updated, and resolved per communication protocols. Recommend solutions for infrastructure problems and identify opportunities for system improvement. Support and maintain mobile and cellular devices, telecommunications, and basic network peripherals. Provide after-hours and on-call support as needed to maintain operational continuity. Qualifications Associate's Degree in Information Technology or related field. Minimum 3 years of experience in an IT support or Helpdesk environment. Strong organizational and multitasking skills in a fast-paced, service-oriented environment. Excellent written and verbal communication skills. Experience supporting Windows desktop environments, Microsoft Office, and line-of-business applications. Familiarity with architecture and engineering software and basic network or telecommunications devices is a plus. Certifications such as CompTIA A+ or Network+ are preferred but not required. People Matter Each individual's background, knowledge, ability, and experience contributes to strengthening our organization and projects. Our dedication to diversity includes company provided training and education, equitable recruitment, a grassroots employee DEI committee, and robust community partnerships. We are comprised of people with a variety of abilities, races, colors, religions, genders, sexual orientations, national origins, ages, veteran statuses, and more. As an equal opportunity employer, we believe diversity, equity, and inclusion are essential elements of innovative design. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Sustainable and Inclusive We are dedicated to human-centered, sustainable, and inclusive design practices. We believe diversity, equity, and inclusion are essential to building trust, respect, and truly innovative design making spaces welcoming and accessible to all. Our sustainability approach embraces the AIA 2030 Commitment, together with a range of high performance, restorative, and regenerative strategies with a focus on climate responsive results to maximize positive impact in our industry. Employee Owned We act like owners-because we are. From modest beginnings of four original engineering partners in 1962, to almost 300 architects, engineers, designers, and consultants across multiple regional offices today, the energy, resourcefulness, and entrepreneurial mindset you expect from a CEO come standard with every team member. Culture of Excellence The firm is continually ranked as one of the Best and Brightest Companies to Work For in the Nation , with comprehensive benefits including an award-winning wellness program, hybrid work schedule, summer hours, profit-sharing, and employee stock ownership plan (ESOP). We take our work seriously, but have fun along the way, which fuels the creative spirit and supports a focus on work and life integration.

Reporting to a Technical Support Supervisor, the Technical Support Specialist will act as a critical resource for Control4 customers in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Control4 Technical Support Specialist will handle technical inquiries, installation guidance, troubleshooting, configuration support, and service needs for Control4 in addition to a vast portfolio of 100+ brands and solutions, which requires commitment and ownership beyond the level of a traditional technical support role. This role is suited for an individual with a minimum of 2 years of Control4 installation and programming experience who is passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The Control4 Tech Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our fellow professionals with the knowledge and confidence to succeed. **Key Responsibilities** + Serve as the primary technical resource for Control4 customers, delivering expert-level support for **installation** , **configuration** , **troubleshooting** , and **return processing** needs. + Providing basic support for 80+ third-party brands with limited or no formal training. + Provide Tier-1 support for ADI and Snap One's 20+ exclusive brands and solutions. + Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more. + Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers. + Process product returns efficiently while ensuring adherence to technical verification protocols. + Participate in beta testing of new products and solutions, providing actionable feedback to product teams. + Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance. **YOU MUST HAVE:** + 2+ years of professional experience installing and/or programming Control4 products. + Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions. + Experience troubleshooting across multiple product categories and technologies. + Experience with IoT, audio/video, networking, home automation, and surveillance technologies. + Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly. + Exceptional English communication skills, both verbal and written, with a customer-first mindset. **WE VALUE:** + Control4 Automation Programmer certification or Control4 Certified Technician certification. + Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups. + Experience with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others. + Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions. + Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions. **WHAT"S IN IT FOR YOU:** + Competitive salary and comprehensive benefits package. + Opportunities for professional development and career advancement. + Collaborative work environment with access to cutting-edge technology. \#LI-JS1 Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions. Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at ************************ At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the ****************************************************************************************************************************************************** If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

About the role Ultimately, our Technical Support Specialists are problem solvers. As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our customers to help them run and manage their stores. The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently while providing "white glove" customer service. We are looking for someone hungry to grow and learn. Job Responsibilities Think on your feet and resolve problems quickly Answer phone calls and respond to emailed tickets keeping the SLA Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs Maintain documentation for products and training Troubleshoot technical problems in Windows and SQL Server Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls Required Skills Experience with PC Hardware troubleshooting Strong written, telephone, and personal communication skills Excellent Customer Service soft skills and the ability to build and maintain customer relationships Growth Mindset - Always Learning Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016 Experience with Network Protocols, Switches, and Firewall configuration What we Offer 3 Weeks of PTO, Holidays, and Paid Volunteer Day Generous Medical, Dental, and Vision plans with low premiums Paid Parental Leave Company Sponsored Life Insurance 401k with Company Match Salary: $20-25 per hour, depending on experience Location: On-site, Charlotte, NC #LI-onsite #LI-Onsite #LI-Onsite Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. About Quilt Software Ever wondered how your favorite local shops compete with the big guys? That's where we come in. We're Quilt Software, providing Main Street's unsung heroes - from quirky cheese shops to family-run jewelry stores - with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions. If you get a kick out of supporting local businesses, love great software, and want to be part of a company that's powering Main Street, we'd love to chat. Come join us in our quest to keep local retail not just alive, but thriving! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by a Quilt Software employee with ********************* email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers, or banking information. If you believe a scammer is contacting you, please mark the communication as "phishing" or “spam” and do not respond.

Summary: The Behavior Support Technician (BST) supports school staff during crisis situations related to student behavior and mental health issues, conducts Functional Behavior Assessments (FBAs) and collaborates with staff when developing and implementing Behavior Intervention Plans (BIPs), and implements Crisis Prevention and Intervention (CPI) strategies as needed for students with disabilities. Essential Duties: (These duties represent a sample and may vary by position.) Provides one on one support to student in crisis situation using Crisis Prevention & Intervention (CPI) strategies Conducts Functional Behavior Assessments (FBAs). Collaborates with school staff during individual student crisis situations. Collects, analyzes, and assesses data related to student behavior Participates with school staff when developing Behavior Intervention Plans (BIPs). Monitors and provides feedback to staff on implementation of BIPs. Performs related duties as assigned.

The job of Technology Support Technician was established for the purpose/s of installing and maintaining computer hardware and software; resolving immediate operational and/or safety concerns; and providing in-service training and documentation on applications and software. Job Summary: Assesses malfunctions of hardware and/or software applications for the purpose of determining appropriate actions to maintain computer and network operations. Attends meetings as assigned for the purpose of conveying and/or gathering information required to perform functions. Develop skill and knowledge level for the purpose of moving to a higher level of network support. Diagnoses complex network and infrastructure problems (e.g. e.g. VLAN, routing, and TCP/IP issues) for the purpose of maintaining district computer operations. Installs computer hardware, peripherals, and network equipment and application software for the purpose of maintaining safe and effective district and site operation including classrooms, library and computer labs. Prepares a variety of written materials (e.g. work order reports, inventory control, procedures, etc.) for the purpose of providing written support and/or conveying information. Repairs computers, peripherals, network equipment and software, requiring specialized computer and electronics repair skills for the purpose of maintaining computer and network equipment in a safe and functional operating condition. Transports a variety of items (e.g. equipment, supplies, etc.) for the purpose of providing materials at job site or transporting equipment for repair. Upgrades computers, peripherals, network equipment and software applications (e.g. installation, testing, configuration, etc.) for the purpose of meeting the computer processing needs of the users. Warehouses computer parts, supplies, and materials for the purpose of establishing an inventory of items commonly required to repair computer hardware. Assists other personnel for the purpose of supporting them in the completion of their work activities. Qualifications: Job related experience is required. Targeted job related education that meets organization's prerequisite requirements. CCNA Microsoft Certified IT Professional (MCITP) or other current Microsoft certifications

Technology Support Analyst(Job Number: 2601162) Full-time Description Your PurposeThe Technology Support Analyst - Mobility, is responsible for managing and supporting all aspects of Harris Teeter Mobile devices and mobility applications. This role works closely with other Infrastructure team members, development teams, support teams, and management to ensure project and operational objectives are met. The Mobility Analyst must demonstrate the company's core service excellence pillars of ownership, engagement, empathy, and empowerment. What You'll DoSetup, configure, install, and image mobile devices for Harris Teeter supported locations, to include corporate office, distribution centers, store locations, and others, as needed/required Deploy applications to mobile devices using Mobile Device Management (MDM) software Perform administration functions for MDM systems (currently SOTI and Workspace ONE) including:Manage application access based on approved security requests Apply software patches and updates to mobile devices and MDM DEV, QA and Production environments Ensure device compliance with corporate security policies Implement configuration changes as needed by business users Manage and troubleshoot all mobile devices and handhelds Serve as primary contact for MDM software vendors to include:Ticket Escalation requiring vendor support Knowledge of product roadmap, release schedule, known bugs/fixes Promote code changes and prepare change control records as needed Serve as liaison for vendor support as needed when assistance is required Perform troubleshooting for mobile devices including:Gathering error logs, screen shots, recreation of issue, etc. as needed to resolve issues Escalating as necessary to involve Systems Engineer, DBA, Developer, or Vendor as indicated by troubleshooting Maintain ownership of all assigned application support calls until resolved and log call information Monitor and report on performance, usage, and compliance, escalating issues as needed Document unresolved support issues that require a patch/fix and communicate to vendor for future release Provide on-call support on evenings and weekends on an assigned basis Prepare/maintain documentation as required for product updates and continued support Support documentation for level I and level II AnalystsDocumentation for deployment Software Upgrade/maintenance and installation documentation Assist with project documentation Vendor user guides and HT user guides Supporting Leadership Through the 5 EsAs a salaried individual contributor, you are expected to demonstrate leadership from where you are by actively modeling the 5Es through your behaviors, contributions, and impact-playing a critical role in team success, culture, and results. Envision: Understand how your role supports the company's strategic direction. Stay curious and ask questions to clarify the "why" behind the work. Offer ideas that help connect tasks to the bigger picture and contribute to meaningful improvements. Energize: Bring passion, positivity, and a drive for results to your daily work. Embrace new challenges with a solution-focused mindset. Celebrate team and individual successes, volunteer to support high-priority efforts, and encourage others during demanding times. Enroll: Stay actively connected to your team, your work, and the organization. Participate in discussions, share your voice, and listen to others. Demonstrate care for your colleagues by offering support, recognizing strengths, and building trust across functions. Enable: Take ownership of your development and help create an environment where others can thrive. Access resources, seek feedback, and engage in training opportunities. Build relationships that help you solve problems and expand your capabilities. Offer to support onboarding or mentoring of new team members. Execute: Deliver high-quality work consistently. Set clear goals, prioritize effectively, and meet deadlines with attention to detail. Proactively address potential issues, communicate clearly, and stay focused on driving measurable outcomes. Continuously look for ways to improve your performance and impact. Qualifications What You BringFour-year College degree from an accredited college (engineering and computer science degrees preferred); or four years related experience and/or training; or equivalent combination of education and experience. Active participation in a mobile device management, mobile application deployments, and systems support environment. Business experience in the retail industry. Computer SkillsTo perform this job successfully, an individual should have knowledge of:Scripting: Powershell and bash MDM platforms like Workspace One, SOTI, SCCMChange management and scheduling tools File transfer methods (SFTP, HTTPS) Debugging tools: Android Studio / ADB ShellManage Browsing Policy (Chrome, Edge) Proficient in all Microsoft Office ApplicationsAndroid WebView Operating Systems: Android, iOS, and WindowsWork EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Remote work and office environment with standard work schedule of 40 hours weekly and overtime as required. Ability to travel as needed. Job Title: Technology Support Analyst - Mobility Job Code: 549Department: Information ServicesReports To: Supervisor of Desktop and Mobility Services Supervises: N/AFLSA Status: Exempt Location: Store Support Center Created/Updated: January 2026Primary Location NC-MATTHEWS-IS TECH SUPPORTJob SalariedJob Posting Jan 14, 2026, 2:01:27 PM-Jan 22, 2026, 4:59:00 AM

Title: Technical Support - Coffee Vending Machines Purpose: As a Technical for Coffee Vending Machines, you will play a pivotal role in ensuring client satisfaction and building strong relationships with new and existing customers in the Eastern territories. Your responsibilities will include providing high-level technical support, guiding technicians, and promoting product enhancements. Duties and Responsibilities: Proactively follow up with clients post-sale to ensure satisfaction and address any concerns promptly. Provide high-level guidance and support to field technicians, assisting with complex equipment issues. Demonstrate equipment operation and advise customers on achieving optimal performance. Document procedures, maintain detailed service records, and report on sales activities and account statuses. Present new products and services to existing clients, identifying opportunities for upselling. Adhere to company procedures and protocols, ensuring compliance with quality standards. Build and nurture positive relationships with customers to foster trust and loyalty. Required Skills and Knowledge: Proven experience with coffee vending machines or similar technical equipment, with a minimum of 3 years' relevant experience. Customer service experience is advantageous. Strong troubleshooting skills and technical aptitude. Excellent mechanical aptitude and attention to detail. Clear and effective communication skills, both verbal and written. Proficiency in reading technical diagrams and blueprints. Ability to work independently, manage time effectively, and prioritize tasks. Proficiency in MS Office; familiarity with Salesforce or similar CRM software. Bachelor's degree or equivalent technical certification preferred. Spanish language proficiency is a plus.

JOB DESCRIPTION Title: Technical Support - Coffee Vending Machines Purpose: As a Technical for Coffee Vending Machines, you will play a pivotal role in ensuring client satisfaction and building strong relationships with new and existing customers in the Eastern territories. Your responsibilities will include providing high-level technical support, guiding technicians, and promoting product enhancements. Duties and Responsibilities: Proactively follow up with clients post-sale to ensure satisfaction and address any concerns promptly. Provide high-level guidance and support to field technicians, assisting with complex equipment issues. Demonstrate equipment operation and advise customers on achieving optimal performance. Document procedures, maintain detailed service records, and report on sales activities and account statuses. Present new products and services to existing clients, identifying opportunities for upselling. Adhere to company procedures and protocols, ensuring compliance with quality standards. Build and nurture positive relationships with customers to foster trust and loyalty. Required Skills and Knowledge: Proven experience with coffee vending machines or similar technical equipment, with a minimum of 3 years' relevant experience. Customer service experience is advantageous. Strong troubleshooting skills and technical aptitude. Excellent mechanical aptitude and attention to detail. Clear and effective communication skills, both verbal and written. Proficiency in reading technical diagrams and blueprints. Ability to work independently, manage time effectively, and prioritize tasks. Proficiency in MS Office; familiarity with Salesforce or similar CRM software. Bachelor's degree or equivalent technical certification preferred. Spanish language proficiency is a plus.