Service Desk Specialist
Technical specialist job in Chattanooga, TN
Role: Deskside Services
Relevant Experience : 1 Years minimum
Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)
Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones,
Video Conference Rooms Devices (Audio & Video)
Tools : Windows OS, MS Office, O365, Mac OS (preferred)
Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)
Others : Excellent Communication - soft skills (read, write & speak)
Skillset
Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care).
Travel to the Near By Site in case of a need (Mileage will be taken care).
Work from Office on Daily (No WFH)
Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment
Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
Ability to move/lift/carry up 50 lbs of weight
Safely move equipment point to point using wheeled carts and vehicles
IMACD & Asset Inventory experience
Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
Ability to use remote desktop connectivity applications
Working knowledge of imaging utilities such as Ghost, SCCM, etc
Delivery and setup of PC equipment to end-users.
Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone)
Demonstrated proficiency in Microsoft OS and Microsoft application.
Demonstrated proficiency for installation of desktop software and troubleshoot
Working knowledge of Microsoft Active Directory and GPO
Strong customer service skills
Strong troubleshooting skills
Information Technology Support Specialist
Technical specialist job in Dalton, GA
Innovative Technology Solutions (ITS) is a comprehensive IT solutions provider that focuses on proactively supporting, maintaining, repairing, and upgrading equipment to align with business goals. ITS aims to increase employee productivity by minimizing downtime and providing real value for clients. The company's services cover managed Cloud solutions, Cybersecurity, DR, LAN/WAN, end user support and more across North Carolina, South Carolina, Georgia, and Tennessee.
Role Description
This is a full-time on-site Information Technology Support Specialist role located in the Dalton, Calhoun, GA area. The Support Specialist will be responsible for onsite technical support, troubleshooting, desktop computer maintenance, information technology assistance, and help desk support on a daily basis.
Qualifications
Technical Support and Troubleshooting skills
Desktop Computers maintenance expertise
Experience in Information Technology and Help Desk Support
Strong problem-solving and communication skills
Ability to work well under pressure and in a fast-paced environment
Knowledge of network systems and hardware
IT-related certifications are a plus
Associates degree in Computer Science, Information Technology, or related field
3-5-years experience
Computer Field Tech Position- Chattanooga TN
Technical specialist job in Chattanooga, TN
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Technical Support Specialist
Technical specialist job in Chattanooga, TN
Technical Support Specialists regularly diagnose and, with the aid of on-site technicians, remotely remedy equipment performance issues and failures to bring equipment back into specification under the direction of the Product Support / Service Management. The Technical Support Specialist will also work cross-functionally within Astec to assist with problem recognition and resolution, product improvements, technical documentation, and process improvements..
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Provide technical support of certain Astec equipment as part of the 24/7 Astec Technical Assistance Center (ATAC)
* Diagnose and resolve complex technical issues remotely leveraging reference materials, software applications, and tools to promote maximum uptime for the customer
* Occasional travel to dealer or customer location for diagnostics and dealer assistance
* Work cross-departmentally to develop and publish bulletins / technical articles to address common issues with diagnostics, repair, and maintenance.
* Maintains positive and professional attitude with customers, co-workers.
* Clearly documents technical details in case management system.
* Work closely with the functional leadership, Product Support Managers, and office support staff to ensure accurate reports, and associated billing.
KNOWLEDGE, SKILLS, AND ABILITIES
* High school diploma is required; college degree is a plus
* Minimum 0-2 years' experience in construction, manufacturing, or related fields
* Prefer experience in the Aggregates, Road Construction, HMA, Concrete, or Combustion Industries
* Knowledge of electrical and electronic circuits
* Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
* Knowledge of circuitry, pneumatic, hydraulic, and applicable power transmission equipment
* Willingness and ability to occasionally travel domestically and internationally.
* Excellent communication skills, both oral and written
* Basic arithmetic skills, computer skills (Microsoft Office)
* Capable to manage conflict and resolve issues most positively for all parties concerned.
Our Culture and Values
Employees that become part of Astec embody the values below throughout their work.
* Continuous devotion to meeting the needs of our customers
* Honesty and integrity in all aspects of business
* Respect for all individuals
* Preserving entrepreneurial spirit and innovation
* Safety, quality and productivity as means to ensure success
Travel Requirements: % of travel, regional, international
Manufacturing Environment
Shop manufacturing environment exposures include exposure to moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions and exposure to the risk of electric shock. The employee may occasionally be exposed to varying levels of dirt, dust, toxic or caustic chemicals, very warm and/or very chilly temperatures. The noise level in the shop can be very loud at times consistent with an industrial assembly facility and may require hearing protection. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EQUAL OPPORTUNITY EMPLOYER
As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person's veteran status or any other characteristic protected by law or executive order.
Technical Support Specialist - Manufacturers Rd.
Technical specialist job in Chattanooga, TN
Product Support Specialists regularly diagnose and, with the aid of on-site technicians, remotely remedy equipment performance issues and failures to bring equipment back into specification under the direction of the Service Manager / ATAC Supervisor. The Product Support Specialist will also work cross-functionally within Astec to assist with problem recognition and resolution, product improvements, technical documentation, and process improvements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide technical support of certain Astec equipment as part of the 24/7 Astec Technical Assistance Center (ATAC)
Diagnose and resolve complex technical issues remotely leveraging reference materials, software applications, and tools to promote maximum uptime for the customer
Engage with customers and dealers regularly on field service support
Work cross-departmentally to develop and publish written solutions to common problems for customers and dealers
Assist with developing repair and maintenance best practices
Support Quality Improvement Team (QIT) efforts to rapidly identify and resolve manufacturing, assembly, and design related issues
Administer technical training as required
Occasional travel to dealer or customer location for diagnostics and dealer assistance
SUPERVISORY REQUIREMENT
N/A
KNOWLEDGE, SKILLS, AND ABILITIES
High school diploma is required; college degree is a plus
Five years of experience in the troubleshooting/diagnostics, repair, and maintenance of heavy construction equipment
Strong mechanical and/or electrical aptitude
Good computers skills; fluent in standard Microsoft applications (Excel, Outlook, etc.)
Engineering drawing, electrical, and hydraulic schematic interpretation skills required
Good verbal and written communication skills.
Excellent interpersonal and collaboration skills are required
Ability to maintain a passport is required to support occasional overseas travel.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; frequently talk and hear; and occasionally climb or balance. The employee frequently is required to stand, walk, and sit. The employee must occasionally lift and/or move up to 20 pounds. This position is occasionally required to operate an automobile and travel by airplane. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is primarily exposed to an office environment and occasionally a shop manufacturing environment or a vendor's facility. The employee is periodically required to travel. Exposures at a shop manufacturing environment or a vendor's facility can include moving mechanical parts, heights, fumes or airborne particles, and outside weather conditions. The employee is exposed to travel hazards associated with airline and automobile travel. The employee is occasionally exposed to electrical hazards, toxic or caustic chemicals, extreme cold and extreme heat. The noise level in a shop manufacturing environment or a vendor's facility environment can be very loud.
Note: This is intended to be a general guideline of areas of responsibility. There will be incidental tasks not listed on a job description that arise at various times. These tasks are assigned to help out the department and company and, as a member of the Astec, Industries team; each employee is expected to help in these areas.
Auto-ApplyDynamic PC Support Techician
Technical specialist job in Chattanooga, TN
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
ITS Technician I
Technical specialist job in Chattanooga, TN
At Lumin8 Transportation Technologies, we are focused on the full range of Smart Infrastructure Services for the transportation industry. We design, construct, install, integrate, operate, monitor, and maintain a wide variety of Transportation Infrastructure Assets/Technologies for our customers and our communities. We offer a comprehensive benefits package including Paid Time Off, Holiday Pay, Discretionary Bonus, Medical, Dental, Vision, Short/Long-Term Disability, Life Insurance and matching 401(k) plan. To learn more about us and see our career opportunities, please visit our website at **************
JOB TITLE : ITS Technician
JOB CLASS : Hourly, Full Time
JOB HOURS : 40 Hour Week, Typically M-F 7:00 a.m. to 4:30 p.m. with possible variations to accommodate specific project requirements. Occasional overtime and weekend work as requires.
SALARY RANGE : $23.00 hr. to $30.00 hr.
DUTIES and RESPONSIBILITIES:
Installing & Maintaining Access Control Systems/Automated Gates/Intercom stations/ Networked Video Surveillance systems
Familiar with electronic components, AC voltage systems, low voltage DC systems, computers, networks, and IP programming, , wireless communication devices (video & radio transmissions)
Ability to use basic power and hand tools to perform installations
Valid Driver's License & able to drive to all 7 GDOT districts in a time efficiently manner, upon request.
Must have reliable transportation to and from the Company headquarters, the job site, or a designated meeting location
Ability to work independently & with groups, flexible shifts and adapt to different work schedule, including willingness to travel out of town for projects, & respond to emergency work orders.
Ability to perform physical work indoor/outdoors year-round in a variety of weather elements for 8+ hours a day, 40+ hours a week
Ability to work on ladders, bucket trucks, and in confined areas (ceilings, IDF closets)
Good customer relations skills.
Good computer skills
Ability to follow directions to complete various job tasks.
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Determining the kind of tools and equipment needed to do a job, ability to operate equipment.
Driver's license required. (Must be able to meet our insurance requirements.)
EXPERIENCE, SKILLS, and ABILITIES:
Minimum 1 year experience in job related field.
Ability to work strenuously outside in all types of weather.
Ability to lift and carry up to 75 lbs. for short distances.
Ability to work on uneven terrain.
Ability to properly hear and understand or interpret verbal job site instructions and properly perform such instructions.
Must possess and maintain valid driver's license.
WORK ENVIRONMENT:
Must be able to work in all weather conditions.
Must be able to lift/move up to 50 pounds.
The following benefits are included after successfully completing a trial period:
Health, Dental, and Vision Insurance
Basic Life Insurance & AD&D
Health Care & Dependent Care Flexible Spending Account
Short Term Disability - Long Term Disability
401(k) plan (with matching)
Paid Vacation
Paid Holidays
Qualified veterans, minorities, and women encouraged to apply. Lumin8 Transportation Technologies is an Equal Opportunity Employer, providing our employees a Safe and a Drug-Free Environment and all candidates are subject to drug testing and background check.
Auto-ApplyMission Support Specialist
Technical specialist job in Chattanooga, TN
Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
Summary
Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement.
Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
Overview
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Accepting applications
Open & closing dates
10/27/2025 to 12/31/2025
Salary $63,163 to - $98,422 per year
The salary range shown is for base salary only, actual salary will be determined based on the duty location of the selectee.
Pay scale & grade GS 11 - 12
Locations
Many vacancies in the following locations:
Anchorage, AK
Birmingham, AL
Gadsden, AL
Mobile, AL
Show morefewer locations (185)
Montgomery, AL
Fayetteville, AR
Fort Smith, AR
Little Rock, AR
Texarkana, AR
Eloy, AZ
Florence, AZ
Phoenix, AZ
Tucson, AZ
Yuma, AZ
Adelanto, CA
Bakersfield, CA
Calexico, CA
Camarillo, CA
El Centro, CA
Fresno, CA
Los Angeles, CA
Morgan Hill, CA
Redding, CA
Sacramento, CA
San Bernardino, CA
San Diego, CA
San Francisco, CA
Santa Ana, CA
Santa Maria, CA
Stockton, CA
Alamosa, CO
Aurora, CO
Centennial, CO
Craig, CO
Durango, CO
Florence, CO
Frederick, CO
Grand Junction, CO
Hartford, CT
Dover, DE
Fort Myers, FL
Jacksonville, FL
Miami, FL
Miramar, FL
Orlando, FL
Plantation, FL
Pompano Beach, FL
Stuart, FL
Tallahassee, FL
Tampa, FL
Atlanta, GA
Folkston, GA
Lumpkin, GA
Savannah, GA
Tamuning, GU
Honolulu, HI
Cedar Rapids, IA
Des Moines, IA
Sioux City, IA
Boise, ID
Idaho Falls, ID
Twin Falls, ID
Broadview, IL
Chicago, IL
Rock Island, IL
Indianapolis, IN
Wichita, KS
Bowling Green, KY
Louisville, KY
Alexandria, LA
Baton Rouge, LA
Jena, LA
Lafayette, LA
New Orleans, LA
Oakdale, LA
Winnfield, LA
Burlington, MA
Baltimore, MD
Salisbury, MD
Scarborough, ME
Detroit, MI
Grand Rapids, MI
Fort Snelling, MN
Kansas City, MO
Saint Louis, MO
Strafford, MO
Gulfport, MS
Pearl, MS
Billings, MT
Cary, NC
Charlotte, NC
Greensboro, NC
Hendersonville, NC
Wilmington, NC
Grand Forks, ND
Grand Island, NE
North Platte, NE
Omaha, NE
Manchester, NH
Elizabeth, NJ
Mount Laurel, NJ
Newark, NJ
Albuquerque, NM
Chaparral, NM
Las Cruces, NM
Roswell, NM
Las Vegas, NV
Reno, NV
Batavia, NY
Buffalo, NY
Central Islip, NY
Champlain, NY
Malta, NY
New York, NY
Brooklyn Heights, OH
Cincinnati, OH
Westerville, OH
Oklahoma City, OK
Tulsa, OK
Eugene, OR
Medford, OR
Portland, OR
Lords Valley, PA
Philadelphia, PA
Philipsburg, PA
Pittsburgh, PA
Williamsport, PA
York, PA
Aguadilla, PR
Guaynabo, PR
Warwick, RI
Charleston, SC
Columbia, SC
Greer, SC
Sioux Falls, SD
Chattanooga, TN
Knoxville, TN
Nashville, TN
Alvarado, TX
Amarillo, TX
Anson, TX
Athens, TX
Austin, TX
Big Spring, TX
Conroe, TX
Corpus Christi, TX
Dallas, TX
Del Rio, TX
Edinburg, TX
El Paso, TX
Harlingen, TX
Houston, TX
Huntsville, TX
Karnes City, TX
Laredo, TX
Livingston, TX
Los Fresnos, TX
Lubbock, TX
Memphis, TX
Midland, TX
Pearsall, TX
Pecos, TX
Pflugerville, TX
Raymondville, TX
San Angelo, TX
San Antonio, TX
Taylor, TX
Waco, TX
Ogden, UT
Orem, UT
Saint George, UT
West Valley City, UT
Bowling Green, VA
Chantilly, VA
Harrisonburg, VA
Norfolk, VA
Richmond, VA
Salem, VA
Charlotte Amalie, VI
Saint Thomas, VI
Saint Albans, VT
Ferndale, WA
Richland, WA
Seattle, WA
Tacoma, WA
Yakima, WA
Milwaukee, WI
Charleston, WV
Cheyenne, WY
Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive
Promotion potential
12
Job family (Series)
* 0301 Miscellaneous Administration And Program
Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk High Risk (HR)
Trust determination process
* Credentialing
* Suitability/Fitness
Financial disclosure Yes Bargaining unit status No
Announcement number OPM-ERO-12821405-DHA-EKS Control number 848931800
This job is open to
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The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Career transition (CTAP, ICTAP, RPL)
Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
Clarification from the agency
These positions will be filled through the Office of Personnel Management's Direct Hire Authority for the occupation and is open to all U.S. citizens.
Duties
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As a Mission Support Specialist, at the full performance level you will perform the following duties:
* Coordinate and perform a wide variety of administrative and management services essential to the operations of the office including, but not limited to: management information systems, telecommunications, budget, finance, procurement, human resources, training, logistics, property, space, records and files, printing and graphics, mail, travel, and office equipment;
* Advise management on assigned administrative matters;
* Conduct or participate in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these services at the local level;
* Represent the office in dealings with vendors and organizations within the agency that have primary responsibility for these services;
* Operate, manage, and oversee a fleet management program including: purchase, disposal, maintenance, budgeting, and reporting functions.
Requirements
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Conditions of employment
* You must be a U.S. citizen to apply for this position.
* You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs.
* Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see *********************
* One-year probationary period may be required.
* A pre-employment drug test will be required.
* If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.
* DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
* All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
* Incentives may be authorized; however, this is contingent upon funds availability.
* License required: No
* Pre-employment physical required: No
* Bargaining Unit Position:No
* Financial Disclosure: If you are hired, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) within 30 days after appointment.
* Qualification requirements must be met for those applications submitted by each cut-off date.
* Complete the initial online assessments and USA Hire Assessment, if required.
Qualifications
Minimum Qualifications for GS-11:
Specialized Experience: At least one year of specialized experience equivalent to the GS-09 level in the Federal service that included experience such as:
* Coordinating and monitoring a variety of administrative projects (e.g. budget, personnel, travel, space, logistics).
* Identifying and recommending solutions to a wide range of administrative problems.
* Analyzing administrative data from a variety of sources to develop trends, patterns, profiles, estimates, and studies.
* Preparing preliminary and finished reports and documents.
* Representing the office in dealings with vendors and personnel from administrative support organizations.
OR
Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position.
OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages.
Minimum Qualifications for GS-12:
Specialized Experience: Applicant must demonstrate at least one year of specialized experience equivalent in difficulty and responsibility to the GS-11 level in the Federal service that included experience such as:
* Applying (and modifying, if necessary) established practices to specific administrative problems which involve many variables.
* Conducting independent evaluations on administrative functions and preparing study findings, recommendations, and reports.
* Providing advice on a variety of administrative and management programs and procedures.
* Making agreements and commitments at meetings and during telephone discussions in accordance with previously received functions.
* Performing liaison functions with other organizations, including effectively presenting the organization's needs and establishing harmonious working relations with counterparts.
All qualification requirements must be met by the cutoff dates listed under additional information. Qualification claims will be subject to verification. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned.
Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: **************************************************************************
Additional information
THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. Applicants will be referred periodically throughout the announcement period based on the schedule below.
* 1st Cut-off on 11/01//2025
* 2nd Cut-off on 12/01/2025
* Final Cut-off on 12/31/2025
Promotion Potential: When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval.
Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.
Pursuant to Executive Order 12564, and the DHS Drug-Free Workplace Plan, ICE is committed to maintaining a drug-free workplace and, therefore, personnel in safety- or security-sensitive positions (testing designated positions) are subject to random drug testing. Moreover, other drug testing of employees (e.g., reasonable suspicion drug test) may be conducted in order to ensure a safe and healthy work environment. All applicants tentatively selected for employment at ICE are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire CompetencyBased Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/**********9652-Reasonable-Accommodation-Information)
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
A student loan repayment incentive may be available, in which case a service agreement will be required.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
* Attention to Detail
* Customer Service
* Decision Making
* Flexibility
* Integrity/Honesty
* Interpersonal Skills
* Learning
* Reading Comprehension
* Reasoning
* Self-Management
* Stress Tolerance
* Teamwork
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.
To preview the assessment questionnaire, click the following link: ********************************************************
Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. The "Rule of Three", Category Rating and Veterans Preference will not apply to this vacancy. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet.
Veterans: Although the Direct Hire Authority permits hiring without regard to Veterans Preference, applicants who are eligible for Veterans Preference are still encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). View information on veterans' preference.
Career Transition Assistance Program: This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: ************************************************************
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
A student loan repayment incentive may be available, in which case a service agreement will be required.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
Help
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing relevant experience, education and training. Work experience must include: job title, duties, employer's name, employer's telephone number, employer's address, starting and ending dates (MM/YY), hours worked per week, and indicate whether or not we may contact your current supervisor. Limit your resume to two pages. Only resumes 2 pages in length will be accepted to determine eligibility and qualifications. For more information, view the following link.
USAJOBS Help Center - Update your resume now so it meets new resume requirements
2. Other supporting documents (only submit if applicable to you):
* Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed.
* Are you a veteran entitled to preference? Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or notice form. Those applying for 10-Point preference must fill out the SF-15 and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions.
* Are you claiming special priority selection rights under the Career Transition Assistance Program (ICTAP/CTAP)? If so, submit all of the following:
* A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;
* A copy of your most recent SF-50 "Notification of Personnel Action'', noting your positions, grade level, and duty location;
* A copy of your latest performance appraisal including your rating; and
* Any documentation from your agency that shows your current promotion potential if applicable.
* Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
* Position title;
* Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
* Agency; and
* Beginning and ending dates of appointment.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Tech Support
Technical specialist job in Chattanooga, TN
Tech Support needs 2 years IT experience.
Tech Support requires:
Windows 11 support experience
Windows 11 Cloud base Technical Support experience a must
Associate's degree in Information Systems or a related field or equivalent years of experience is required
May be required to implement a COVID-19 vaccine mandate.
Tech Support duties:
Provides technical, operational and administrative support for IT-related End User provisoning and support
Performs manual installation of non-packaged software, which includes both purchased products and internally developed applications.
Ensures appropriate change management approvals are in place prior to deployment
Manage multiple assignments and problems in an environment of continually changing priorities while keeping end users and management informed of progress along the way.
Provides timely and effective technical support to end users, answering questions, troubleshooting problems, and providing general assistance in the use of end-user hardware and corporate-standard software.
PC Tech
Technical specialist job in Chattanooga, TN
PC Tech needs One (1) or more years experience as a full-time professional in the field of information technology, with a strong grasp of computer hardware and software fundamentals
PC Tech requires:
Excellent interpersonal communication, customer service, problem solving, and time-management skills.
Dedication to on-going technical education, both as a student and a teacher.
Able to perform heavy lifting.
PC Tech duties:
Configures, delivers, and installs PCs, peripherals, and corporate standard software.
Oversees the building and maintenance of corporate computer images for laptops and desktops.
Organizes and oversees the return of leased computer equipment, and prepares out-of-date equipment for donation or disposal.
Provides information for use in management decisions on the selection of desktop, laptop, and computer peripherals.
Maintains inventory of computers and components.
Serves as backup to PC support specialists, providing end-user support under their guidance and direction.
Contributes, as a subject matter expert (SME) to the development, implementation and maintenance of PC-related policies, procedures, and standards that conform with organizational objectives and IT industry best practices.
Documents technical issues and their resolution, in accordance with corporate standards.
Dream Job - Let's Hear It
Technical specialist job in Chattanooga, TN
If you're reading this and actively engaged right now, you probably know about Humanaut and what we do. So let's just skip to the good stuff.
Not seeing an open job that you're itching to apply for? You're in the right place. Please fill out the application below and tell us why we should create a job for you. We're always eager to connect with up-and-coming and experienced talent.
Be sure to tell us below:
What you do and why you do it
Your favorite work-related project or accomplishment up to date
Anything else that's compelling
Note: we will directly reach out to you if the case you make for yourself is simply undeniable.
Auto-ApplyTechnical Support Specialist
Technical specialist job in Cleveland, TN
AppliancePartsPros.com(APP), founded in 1999, is a secure and established national online retailer serving do-it-yourselfers. Our core values include Service, Company and Personal Growth, Teamwork, Taking Initiative, Communication, and Passion. Our people interact less like co-workers and more like family, friends, and teammates. We pride ourselves on customer loyalty, team building, and the creation of strong company culture. Our satisfaction comes from progressing in our personal and professional development within the AppliancePartsPros.com family. We work hard, but we never forget the value of family, friends, fellowship, and fun. For all these reasons, we wake up excited and passionate about our work here each day.
We've won BizRate's prestigious "Circle of Excellence" Platinum Award twelve years in a row (2007 - 2024) and have earned an EXCELLENT rating from STELLAService. We have also been rated as one of the "Best of the Web Top 50 Retailer Sites" by Internet Retailer Magazine. Our goal is a success through superior customer service, innovation, quality, tirelessly pursuing new growth and learning opportunities while maintaining a rock-solid commitment to both our customers and our working team.
We are searching for candidates to support technical questions for appliance and lawn and garden repairs. The position is in an office environment explaining and diagnosing DIY repairs in written and verbal form.
Strong Appliance Repair Knowledge or Lawn and Garden Repair Equipment Knowledge (5 plus years' experience a must)
Presentation skills or experience in training (Preferable but optional)
Presenting DIY tutorials onscreen
Strong knowledge of Internet Search Engines
Experience using a computer with multiple screens and tab browsing
Typing 35 WPM is required
Excellent Communication skills- verbal, written and listening- sufficient level in order to assist internal and external customers in written and verbal form.
Must be will to work a flexible work schedule to include one day on the weekend.
Perks
Fun, Friendly and Family Atmosphere
As a corporation, we pay 100% of the employees Medical, Dental and Vision premiums.
Paid Vacation Time
Paid Sick Time
Paid Company Holidays
Understanding Management Team
Breakroom that includes full kitchen, ping pong table, pool table and two 55-inch flat screen TV.
Our employees are treated to catered monthly lunches and provided breakfast weekly.
Yearly Performance Bonus
Annual Performance Reviews
AppliancePartsPros.com is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
Applicants must be able to pass a drug screening and background investigation.
********This position is not IT Technical Support. ********
IT Support Analyst I
Technical specialist job in Dalton, GA
MISSION Our mission is to enhance well-being by connecting individuals with vital health resources through a compassionate workforce that embodies the spirit of neighbors helping neighbors.
VALUES HealthOne is guided by a cultural framework that embodies our values and drives our decisions.
As a company our PURPOSE is to care for people by connecting them to resources that help protect them in health related situations. We fulfill our purpose by filtering our decisions through a PRIORITIES lens of asking, “Is what we are about to do ethical, empathetic, economical, and efficient?”. By caring for PEOPLE, we are welcoming, authentic, truthful, consistent and humble. We are continuously looking for ways to improve our PROCESS and how we get things done.
HealthOne seeks individuals with integrity and heart to embody our values. Whether you're starting your career or looking to develop additional skills to reach your full potential, HealthOne provides the means to help you achieve your goals.
JOB PURPOSE
The IT Support Analyst I is responsible for providing Help Desk triage and support. Troubleshoot problems at desktop level and advise on the appropriate action. This person will identify, research, and resolve technical problems and respond to telephone calls, emails, and personnel requests for technical support.
ESSENTIAL JOB DUTIES
• Provides first line technical and end-user support
• Receives, identifies, prioritizes, and assigns incoming Help Desk tickets
• Troubleshoots, resolves, and/or escalates Help Desk tickets as appropriate and in a timely manner
• Assists with onboarding of new users
• Informs management of recurring problems
• Understands and adheres to established service level agreements
• Identifies and communicates operational issues to appropriate personnel
• Administers email and end user network accounts
• Evaluates documented resolutions and analyzes trends for ways to prevent future problems
• Identifies and learns how to use software and hardware supported by the organization
• Assists with maintenance of Company inventory
• Assists with IT related projects as needed
• Designs, produces and maintains Help Desk reports
• Maintains regular and predictable attendance
• Consistently demonstrates compliance with HIPAA regulations, professional conduct, and ethical practice
• Works to encourage and promote Company culture throughout the organization
• Other duties as may be assigned
QUALIFICATIONS
• High school graduate or equivalent
• College experience preferred in IT related field
• Good working knowledge of PC usage and typical end user problems
• 2+ years of related experience with computers and providing customer service in a technological environment preferred
PHYSICAL REQUIREMENTS
Moderate amount of walking, sitting, and writing. Occasional lifting of up to 50 lbs. Moderate to significant amount of stress in meeting deadlines and dealing with day-to-day events in the execution of job duties. Need for flexibility and adaptability to change. Candidate must be self-disciplined and a self-starter and able to work independently with a flexible work schedule.
BENEFITS
401K (4% Match, Immediate Vesting)
Accident insurance
Competitive salary
Critical Illness Insurance
Dental Insurance
Employee Assistance Program
Flexible Spending Account
Health & Wellness Program
Health Savings Account
Life & AD&D Insurance
Long Term Disability
Medical Insurance
Paid Time Off
Pet Insurance
Short Term Disability
Vision Insurance
PRE-EMPLOYMENT SCREENING
Drug Screen and Background Check Required
HEALTHONE IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Auto-ApplyOn-Call IT Field Technician - Chattanooga, TN Hiring NOW
Technical specialist job in Ringgold, GA
Job
DescriptionJob
DescriptionOn-Call
IT
Field
Technician
-
PC,
Mac,
Printer
&
Scanner
Support
IT Depot Technician
Technical specialist job in Chattanooga, TN
We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.
MCA, a New Charter Technologies company, is seeking an IT Depot Technician (in other companies this person could hold the title of IT Support Technician, Hardware Repair Specialist, or Imaging Specialist), who will play a critical role in maintaining and configuring IT hardware and software systems to meet customer needs. In this role, you will be responsible for troubleshooting, configuring, and repairing laptops, PCs, tablets, and network devices. You will also maintain depot servers, manage imaging processes, and ensure timely deployment of equipment.
To be successful in this role, you should have hands-on experience with IT hardware, software imaging, and a strong sense of service quality.Responsibilities:
Troubleshoot Laptops and PCs per call notes
Order parts for warranty repairs
Repair Laptops and PCs
Clean, test, and image walk-in laptops and PCs
Configure new devices using MDT and other required software
Configure network switches, servers, tablets, iPads and other mobile devices
Prepare devices for same-day service shipping
Maintain depot MDT server
Repair mobile computers, barcode scanners, printers, and lift-truck terminals
Configure devices per customer specs
Maintain all related documentation
Handle backup tapes per customer instructions
Assist with inventory and part orders
Submit units for warranty and non-warranty repair (RMA)
Other duties as assigned
Preferred Skills & Qualifications:
Minimum two years' experience in a hardware and imaging role
Knowledge of electronic hardware and cabling
Effective troubleshooting and communication skills
Experience with PCs, printers, servers, routers, switches
Familiarity with imaging software
CompTIA A+ certification preferred
Physical Requirements:
Work is primarily knowledge-worker oriented using computer systems. Occasional exertion and lifting of up to 20 pounds. Occasional crawling, kneeling, and squatting. Constant computer and phone use. Some travel required. Occasional outdoor exposure due to travel.
Compensation:
The compensation is expected to start at $35,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.
Benefits:
Health, vision, and dental insurance benefits
401(k) matching
PTO allotment
MCA, a New Charter Technologies company, provides a fast, energetic work environment for those seeking technology careers in Chattanooga and Nashville. We're a top technology services provider in the Chattanooga area with a solid national reputation. We believe people are our most valuable assets so we're passionate about retaining and developing the best talent available. But more than that, we're a tight-knit group of professionals who work collaboratively to provide the highest possible levels of customer service and support.
We treat team members with respect, providing an environment where diverse individuals have all the resources they need to perform to their full potential. In fact, we like to think working at MCA is more than just a job. We believe business isn't just about profitability. Having fun is also essential on the way to success. So, we celebrate achievements. We laugh a lot. We treat one another like family, always supporting each other. And we try not to take ourselves too seriously.
MCA is committed to creating an inclusive environment and is proud to be an equal opportunity employer. MCA recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Auto-ApplyIT Specialist
Technical specialist job in Lookout Mountain, GA
Full-time Description
Job Title: Information Technology Specialist
Team: Information Technology
Reports To: IT Director
FLSA Status: Full-Time; Non-Exempt
Come join a dynamic, proactive team at Rock City Enterprises where innovation meets long-standing tradition. The IT Specialist plays a pivotal role in ensuring seamless technological operations across all our business entities and locations. From troubleshooting network errors and project implementation to network design and cybersecurity, the IT Specialist will have a hand in making sure every guest and partner has a memorable experience.
What You'll Do
Provide Exceptional Technical Support
Serve as the primary point of contact for internal technical support, delivering prompt, professional, and thorough IT support. Manage IT support requests and ensure all technical issues are resolved efficiently to minimize downtime and maintain operational excellence.
Champion Guest & Partner Experience
Demonstrate Rock City Enterprises' culture of excellence by delivering outstanding service to both internal partners and external guests to ensure systems are enhancing, not hindering, the guest experience.
IT Project Coordination
Collaborate with the IT Director, external vendors, and cross-functional teams to plan, execute, and monitor IT initiatives across the organization. Ensure projects are delivered on time, within scope, and aligned with organizational goals.
Implement Strategic IT Solutions
Assist in identifying IT needs across the organization and develop solutions accordingly. Provide hands-on support for implementing these solutions to ensure smooth transitions for all users.
Manage Helpdesk Operations
Monitor and respond to helpdesk tickets using designated software and track resolution times, identify recurring issues, and recommend improvements based on data gathered.
Coordinate closely with third party helpdesk providers to ensure seamless support coverage. Escalate issues appropriately when needed and maintain accountability for quality of service.
IT Data Analytics
Compile, interpret, and analyze data related to helpdesk performance, hardware inventory, system downtime, lease schedules, system usage, etc. Present insights to leadership to inform decision-making and resource allocation.
Maintain IT Asset Lifecycles
Oversee the procurement, deployment, tracking and retirement of IT assets across all locations. Ensure hardware and software are up-to-date, secure, and compliant with company standards.
Network Reliability and Security
Design and maintain LAN/WAN infrastructure to support business operations. Implement and monitor cybersecurity protocols, ensuring compliance with PCI-DSS and internal policies.
Assist in developing and testing recovery plans to safeguard data and maintain operations during unexpected disruptions.
Support Retail IT Systems
Act as subject matter expert for Point-of-Sale (POS) systems and retail technology. Provide troubleshooting, training, and support for users to ensure efficient sales operations.
Document Systems & Workflows
Create and maintain detailed documentation of network architecture, IT procedures, and troubleshooting guides. Ensure documentation is up-to-date to ensure team continuity.
Continuous Improvement
Maintain curiosity and consistently seek opportunities to improve systems, processes, security, or technological offerings. Stay up-to-date and informed on IT trends as it relates to the business and recommend innovations that align with company goals and initiatives.
Performs additional duties as needed
Be able to maintain flexibility and shift priorities when needed to contribute to a high-performing, collaborative team environment.
Requirements
Qualifications
Education & Experience
Bachelor's degree in Information Technology or related field
1-2 years of experience in an IT support role
A combination of education and experience will be considered
Knowledge & Skills
Strong communication skills and service-oriented mindset
A+ certification or willingness to obtain certification within the first 6 months of employment
Knowledgeable with VMWARE, Dell Switches, Cisco routers, Microsoft Windows Server, and MS Desktop Pro O/S.
Familiar with SQL, data analytics, and retail/POS systems
Ability to multi-task and prioritize tasks in a fast-paced environment.
Ability to perform basic mathematical functions including addition, subtraction, division and multiplication.
Bonus Skills
Experience with network documentation and workflow design
Understanding of disaster recovery and business continuity strategies
Licenses & Certifications
Valid driver's license with good driving record required.
Physical Demands & Work Environment
Regular use of hands and fingers.
Ability to stand, walk, stoop, kneel, or crouch frequently.
Ability to lift or move up to 25 pounds.
Ability to work nights, weekends, holidays, and special events as needed.
Why Join Us?
At Rock City Enterprises, our mission is to create memories worth repeating every day. We do this by living into our core values - Innovation, Communication, Learning, Appreciation, Accountability, and Proactivity - and we're looking for someone to join our team who wants to do the same!
Salary Description $21-$25/HR
Material Handling Service Support Specialist
Technical specialist job in Chattanooga, TN
Job DescriptionDescriptionTake Your Career to New Heights as a Service Product Support Specialist! ️ Why WMH? Because
Your Career Deserves More
! At WMH (********************** we don't just offer jobs-we build unstoppable careers. With over 35 years of industry excellence, we've grown into the Southeast's fastest-growing material handling leader, with 11 locations across NC, SC, TN, VA, GA & AL-and we're just getting started.
We operate on honor, integrity, and a relentless drive for excellence. Your success is our mission, which is why we invest in training, mentorship, and leadership development to accelerate your career.
What sets us apart? We're not just another dealership-we're redefining the industry as a full-scale solutions provider, delivering cutting-edge automation, fleet technology, and next-level innovation that keeps businesses moving forward. When you join WMH, you're stepping into a future filled with opportunity, advancement, and impact-because here, your career moves forward.
As a Service Product Support Specialist, your a detail-driven, customer-focused professional delivering expert technical support and service solutions for our forklift products. Your role is pivotal in ensuring customers receive top-tier service, helping them maintain, troubleshoot, and optimize their material handling equipment for peak performance. The ideal candidate is a technically skilled problem-solver with expertise in forklift systems, a passion for customer service, & a commitment to delivering exceptional solutions that keep industries moving.✨
Your Mission?
To deliver unmatched excellence in both our products and services, ensuring our customers receive top-tier support and solutions. As a key player in our team, you'll help maintain, optimize, and enhance material handling equipment, keeping industries moving efficiently. This role requires close collaboration with customers, service technicians, and internal teams to proactively diagnose, troubleshoot, and resolve service-related issues-all while upholding WMH's high standards of performance and reliability.
Key Responsibilities
Customer & Technical Support
✅ Deliver exceptional customer service to both internal and external clients with professionalism and efficiency.
✅ Act as the go-to expert for service-related inquiries, providing technical guidance to customers, service technicians, and internal teams.
Service Coordination & Efficiency
️✅ Schedule & dispatch service technicians, optimizing workload management for timely and effective service delivery.
✅ Monitor & manage work in progress (WIP) to ensure service tasks stay on track and meet quality standards.
✅ Initiate, oversee, & close work orders with precision, maintaining accurate records and ensuring smooth operations.
✅ Continuously improve service efficiency, productivity, and quality, driving results within the Service Department.
Operational & Administrative Support
✅ Maintain detailed service documentation, including work orders, reports, and customer communications, ensuring compliance with policies.
✅ Support rental equipment contracts, shipping, and receiving coordination to streamline external and internal processes.
✅ Manage data entry, warranty claims, & fleet processing, ensuring timely and accurate resolution.
✅ Prepare & contribute to monthly departmental reports, fueling data-driven decisions.
Collaboration & Industry Partnerships
✅ Strengthen relationships with vendors & manufacturers, ensuring seamless communication and support.
✅ Support internal teams by fostering a collaborative and productive work environment.
Growth & Continuous Improvement
✅ Stay ahead by developing in-depth expertise in forklift products, technology, and industry best practices.
✅ Identify opportunities to enhance service processes, customer support, and product performance, driving company success.
Join the Revolution:
Our work environment is as diverse as our ambitions, from climate-controlled offices to bustling warehouses.
Power Up:
This job is active, demanding your presence - standing, walking, bending, kneeling, stooping, crouching. You'll lift and move items weighing over 50 lbs. Vision? You've got it - close, distant, color, peripheral, depth perception, and a knack for adjusting focus. ️️
Skills, Knowledge and Expertise ️️✔ Education - High School Diploma or GED required.
✔ Experience: 3-5 years in technical support or service within the material handling or forklift industry. (heavy equipment, agriculture, or automotive parts is a plus.)
✔ Technical Expertise: Deep understanding of forklift systems (electrical, hydraulic, and mechanical), with strong diagnostic and troubleshooting skills.
✔ Customer Focus: Proven ability to deliver outstanding service, build relationships, and communicate effectively with customers and internal teams with confidence and professionalism.
✔ Problem-Solving Mindset: Strong critical thinking and analytical skills to assess issues, adapt to challenges, and implement effective solutions.
✔ Organizational Skills: Ability to manage multiple service tasks, prioritize effectively, and maintain efficiency under pressure.
✔ Team Collaboration: Works well with technicians, parts specialists, sales teams, and vendors to ensure seamless operations.
✔ Tech-Savvy: Proficient in service management software, CRM systems, diagnostic tools, and Microsoft Office Suite.
✔Work Ethic & Drive: Self-motivated, results-oriented, and fueled by passion for excellence.
✔Attention to Detail - Precision is your superpower, ensuring accuracy and efficiency in every task.
✔Strong Communication - Exceptional verbal and written skills to build relationships and drive results.
✔Leadership & Coaching - The ability to guide, mentor, and elevate those around you.
Perks of Being a WMH Team Member: Premium Health Coverage - We take care of you with top-tier medical, dental, and vision insurance.
Exclusive Training & Career Growth - Gain cutting-edge technical skills through our in-house training programs.
Competitive Pay + Performance Opportunities - Earn a strong compensation package with potential for incentives & bonuses determined by role, performance, & business demand. Your efforts are not just appreciated but tangibly rewarded!
Paid Time Off & Holidays - Recharge and spend time with loved ones with generous PTO & paid holidays.
Cell Phone Allowance - Stay connected with a monthly phone allowance for business needs.
Retirement & Profit Sharing - Secure your future with a 401(k) plan & profit-sharing benefits.
⚖ Work-Life Balance - We understand that flexibility matters and offer schedules that help you thrive.
Collaborative & Inclusive Team - Work with driven, like-minded professionals in an innovative, people-first environment.
Ongoing Professional Development - We invest in your success with mentorship, leadership programs, and skill-building opportunities.
Your Cue: Take the Wheel of Your Future!
This isn't just another job-it's your chance to be part of a powerhouse team that's revolutionizing the industry and redefining careers. At WMH, we don't just keep businesses moving-we propel careers to new heights.
Don't wait. Don't watch. Be part of something BIG, something BOLD, something that makes you excited to jump out of bed every morning!
The future is calling-ignite yours today! Apply now.
Computer Field Technician
Technical specialist job in Chattanooga, TN
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
ITS Technician I
Technical specialist job in Chattanooga, TN
At Lumin8 Transportation Technologies, we are focused on the full range of Smart Infrastructure Services for the transportation industry. We design, construct, install, integrate, operate, monitor, and maintain a wide variety of Transportation Infrastructure Assets/Technologies for our customers and our communities. We offer a comprehensive benefits package including Paid Time Off, Holiday Pay, Discretionary Bonus, Medical, Dental, Vision, Short/Long-Term Disability, Life Insurance and matching 401(k) plan. To learn more about us and see our career opportunities, please visit our website at **************
JOB TITLE : ITS Technician
JOB CLASS : Hourly, Full Time
JOB HOURS : 40 Hour Week, Typically M-F 7:00 a.m. to 4:30 p.m. with possible variations to accommodate specific project requirements. Occasional overtime and weekend work as requires.
SALARY RANGE : $23.00 hr. to $30.00 hr.
DUTIES and RESPONSIBILITIES:
Installing & Maintaining Access Control Systems/Automated Gates/Intercom stations/ Networked Video Surveillance systems
Familiar with electronic components, AC voltage systems, low voltage DC systems, computers, networks, and IP programming, , wireless communication devices (video & radio transmissions)
Ability to use basic power and hand tools to perform installations
Valid Driver's License & able to drive to all 7 GDOT districts in a time efficiently manner, upon request.
Must have reliable transportation to and from the Company headquarters, the job site, or a designated meeting location
Ability to work independently & with groups, flexible shifts and adapt to different work schedule, including willingness to travel out of town for projects, & respond to emergency work orders.
Ability to perform physical work indoor/outdoors year-round in a variety of weather elements for 8+ hours a day, 40+ hours a week
Ability to work on ladders, bucket trucks, and in confined areas (ceilings, IDF closets)
Good customer relations skills.
Good computer skills
Ability to follow directions to complete various job tasks.
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Determining the kind of tools and equipment needed to do a job, ability to operate equipment.
Driver's license required. (Must be able to meet our insurance requirements.)
EXPERIENCE, SKILLS, and ABILITIES:
Minimum 1 year experience in job related field.
Ability to work strenuously outside in all types of weather.
Ability to lift and carry up to 75 lbs. for short distances.
Ability to work on uneven terrain.
Ability to properly hear and understand or interpret verbal job site instructions and properly perform such instructions.
Must possess and maintain valid driver's license.
WORK ENVIRONMENT:
Must be able to work in all weather conditions.
Must be able to lift/move up to 50 pounds.
The following benefits are included after successfully completing a trial period:
Health, Dental, and Vision Insurance
Basic Life Insurance & AD&D
Health Care & Dependent Care Flexible Spending Account
Short Term Disability - Long Term Disability
401(k) plan (with matching)
Paid Vacation
Paid Holidays
Qualified veterans, minorities, and women encouraged to apply. Lumin8 Transportation Technologies is an Equal Opportunity Employer, providing our employees a Safe and a Drug-Free Environment and all candidates are subject to drug testing and background check.
Auto-ApplyService Desk Support Specialist
Technical specialist job in Chattanooga, TN
Service Desk Support Specialist needs 2 years of end-user technical and/or call center experience required
Service Desk Support Specialist requires:
Able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.
Support Center Analyst certification and ITIL Foundation Certification must be successfully completed within the first 12 months of service in the job.
COVID mandate
Associates Degree or equivalent, relevant work experience is required.
Experience 2 years of end-user technical and/or call center experience required
Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
Working knowledge of Windows Operating Systems required.
Technical customer support and/call center experience required, including the ability to work with users of all ability and knowledge levels.
Must be able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.
Service Desk Support Specialist duties:
User support for all business lines and related application software, system software, desktop/pc hardware, telephony hardware, internet network, storage network, WAN network, and security access management including enforcing and adhering to all regulatory and security requirements.
Provide tier one technical/user support for all business lines and related applications and troubleshoot incidents and requests via phone/chat and email using Service Desk Manager ITSM