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  • Information Technology Professional (IT Support) (Rochester)

    Us Navy 4.0company rating

    Technical specialist job in Rochester, NY

    At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After A School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education. You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training. Compare Navy Careers See how a career as an Information Systems Technician compares to other Navy jobs. Compare roles, pay and requirements for each job now.
    $75k-106k yearly est. 1d ago
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  • IT Service Analyst II

    Withum

    Technical specialist job in Rochester, NY

    Withum is a place where talent thrives - where who you are matters.It's a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Explore different industries. Learn new skills. Connect with our diverse teams of professionals to gain insight into the career you envision. Your Career Starts with You. Experience the Transformative Power of Withum Plus You - that's the Power in the Plus! We are currently seeking a Service Technician to support our IT operations for two of our offices. They are located in Rochester and Batavia, NY. Under the overall supervision of the Senior IT Services Manager, the Service Analyst II provides second and third level hardware, software, and foundational networking support. Supported by IT team members and management in other Withum offices, this individual is accountable for providing outstanding customer service, technical support to staff throughout the Firm and servicing in a mentoring role for all IT Team Members at the Generalist level. Withum's brand is a reflection of our people, our culture and our strength. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, whose mission is to help our clients grow and thrive - to be in a position of strength. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities. How You'll Spend Your Time: Daily monitoring of the incident management system (ITSM) to ensure tickets are distributed and addressed in a timely manner Timely acknowledging support requests Documenting, tracking, and resolving issues within published service level agreements Documenting and tracking hardware distribution via firm asset management software (ITAM) Effectively communicating support efforts and resolutions Providing 2 nd and 3 rd level hardware, software, and fundamental networking support Delivering remote support to users throughout the Firm via phone, email, chat or our remote support platform Acting as an onsite representative for technology initiatives Assisting management in proactively meeting the technology needs of the office by keeping IT management abreast of issues and activities Working closely with members of the IT team to ensure successful completion of technology projects throughout the Firm Seeking and creating opportunities of growth through automation, innovation and process improvement Other responsibilities may be assigned as needed Completing all required CPE learning hours and yearly goals effectively and timely The Kinds of People We Want to Talk to Have Many of the Following: Minimum 3 years working experience in related support service field Strong working knowledge of accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy and SurePrep (desired) Experience supporting end-users in a Microsoft environment Strong working knowledge of but not limited to - Microsoft Products including Teams, Microsoft 365, OneDrive, SharePoint and Outlook Associates degree in an IT related field or combination of education and technical training required Windows 10/11, CompTIA A+, or CompTIA Network+ or Microsoft Azure certification Experience troubleshooting computer and mobile device hardware Foundational knowledge in video conferencing and audio-visual hardware Understanding of networking fundamentals Understanding of Basic ITIL Process, SLA, Priority & Severity Matrix Self-motivated and dedicated to continual personal and professional improvement Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff Flexibility to adapt quickly to change within the Firm and within the accounting industry Must be able to work extended hours when required Ability to lift up to 50lbs Experience working in a public accounting, or other professional services, firm a plus Willingness to travel to remote offices as needed The compensation for this position ranges from $60,000 - $70,000. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual's skills, experience and qualifications. For additional information on our benefits, visit our website at careers/. #LI-NN1 WithumSmith+Brown, PC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, (including pregnancy), genetic information, marital status, domestic partnership status, familial status, affectional or sexual orientation, gender identity, citizenship status, national origin, disability or handicap, veteran status, weight, height, or any other classification protected by federal, state, or local law.
    $60k-70k yearly 2d ago
  • IT Support Specialist

    Urban League of Rochester Ny Inc. 4.0company rating

    Technical specialist job in Rochester, NY

    Requirements Prior experience in Information Technology with Tier-1 help desk support or tier level 1 support
    $46k-82k yearly est. 20d ago
  • Computer Field Tech Position- Rochester NY

    BC Tech Pro 4.2company rating

    Technical specialist job in Rochester, NY

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 14d ago
  • Technical Specialist - Interlakes

    Thus Far of Intensive Review

    Technical specialist job in Rochester, NY

    As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 211 White Spruce Blvd, Suite 1, Rochester, New York, United States of America, 14623 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500057 SMH Med Oncology - Interlakes Work Shift: UR - Day (United States of America) Range: UR URCF 214 H Compensation Range: $36.87 - $47.93 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: General Purpose The Technical Specialist is responsible for the timely and accurate reporting of results, maintenance and troubleshooting of laboratory instrumentation, development of new procedures and instruments, writing/updating of procedure manuals, training of staff, providing both clinical and administrative supervisory support and manages inventory of supplies/reagents. Also responsible for the performance of all the duties of a Clinical Technologist III and IV, as needed. Key Responsibilities Performing the duties of a Clinical Tech IV Maintenance and troubleshooting of instruments/procedures; documentation of essential information such as calibration data, calibration verification, and reagent lots, etc. Training of technologists and technicians on new procedures/instruments and monitors/evaluates competency of lab staff. Monitoring and ordering of reagents/supplies Workup of new instruments/procedures; writing/updating of procedure and safety manuals Coordinates and monitors QC trends Provides technical guidance to internal staff and external customers regarding appropriate laboratory assays to meet research objectives Participates in activities supporting laboratory operations, including protocol and system validation and industry and regulatory audits Travel to multiple laboratory locations to support clinical laboratory operations. Education/Experience Any of the following: MS in Clinical Chemistry, or related science and at least 3 years of relevant clinical laboratory experience. BS in Medical Technology and at least 6 years of relevant clinical laboratory experience. BS degree in Chemistry, Biochemistry, Biology and at least 7 years of relevant clinical laboratory experience. AAS with a total of 90 credit hours (per NYS distribution requirements) and at least 7 years of relevant clinical laboratory experience. New York State License to Practice in the Clinical Laboratories The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
    $36.9-47.9 hourly Auto-Apply 59d ago
  • CIC Wireless Technical Support Specialist

    GE Vernova

    Technical specialist job in Rochester, NY

    SummaryWe are seeking a motivated and technically curious Technical Support Specialist (Wireless) to join our CIC Wireless Technical Support team in Rochester, NY. This position provides Level 2 post-sales technical support for GE Vernova's wireless communications portfolio. The successful candidate will be responsible for providing technical support and maintenance for our wireless and wired network infrastructure product lines, including 5G, Fiberoptic, and LTE technologies. This role requires a deep understanding of network systems, exceptional problem-solving skills, and the ability to work collaboratively in a fast-paced environment. This role acts as the technical bridge between Level 1 customer care and senior Level 3 engineering experts. The successful candidate will help resolve customer issues, replicate field problems in lab environments, and contribute to process improvements across the NAM support organization. Functions with some autonomy but guided by established policies or review of end results.Job Description Essential Responsibilities: Provide ongoing technical support and case management daily through phone, email, and other forms of communication. Investigate technical problems, reproduce issues as required, and interface with Product Line teams to drive customer issues to closure, in a timely manner with a positive outcome Facilitate the Return Material Authorization (RMA) process by validating reported failure symptoms and liaising with repair operations. Track, update, and maintain accurate RMA status records throughout the repair cycle. Collaborate with the Service Repair Organization to ensure customer satisfaction and review repair reports prior to customer release. Troubleshoot hardware, firmware and software issues reported by customers; identify root causes through system logs, configuration review, and test replication. Configure, test, and validate RF and IP-based network setups including routing, VPNs, VLANs, NAT, and basic QoS settings. Collaborate with L3/L4 engineering Teams for escalated investigations, ensuring comprehensive problem documentation. Assist with firmware upgrades, device provisioning, and remote network diagnostics to restore customer operations quickly. Document troubleshooting findings and contribute to knowledge base articles, FAQs, and training material for internal and external teams. Participate in process improvement and KPI reporting activities, ensuring timely, accurate, and professional case management. Maintain a high standard of customer communication, setting clear expectations and providing regular status updates. Flexible to work on-call, after hours support or modified hours of work to support customer. Required Qualifications Bachelor's degree in Electrical Engineering, Computer Engineering, or related technical discipline (or equivalent technical experience). Minimum 1-2 years of experience in technical support, field service, or network operations with RF, wireless, or IP networking systems. Working knowledge of network fundamentals: IP addressing, subnetting, routing, switching, VPN, and firewall concepts. Familiarity with diagnostic tools such as Wireshark, ping/traceroute, or terminal-based interfaces. Strong written and verbal communication skills in English with a focus on customer clarity and professionalism. Ability and willingness to travel up to 15% for customer meetings, training, and internal collaboration. Desired Characteristics Hands-on experience with industrial or utility-grade wireless products (UHF/VHF, cellular, or unlicensed bands). Basic understanding of 4G LTE architecture (EPC, RAN, SIM provisioning). Knowledge of cybersecurity basics: encryption, authentication, and certificate management Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No For candidates applying to a U.S. based position, the pay range for this position is between $72,400.00 and $108,600.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: ineligible.This posting is expected to remain open for at least seven days after it was posted on November 19, 2025.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
    $72.4k-108.6k yearly Auto-Apply 60d+ ago
  • Dynamic PC Support

    Worldwide Techservices 4.4company rating

    Technical specialist job in Rochester, NY

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.
    $50k-72k yearly est. 11d ago
  • Technical Specialist - Nursing (PA)

    Finger Lakes Community College 3.2company rating

    Technical specialist job in Canandaigua, NY

    The Technical Specialist is responsible for supervising students and assisting faculty and the Chairperson in all phases of the nursing practice laboratory and selected other phases of the Nursing Department activities The Technical Specialist also performs essential to the achievement of the departmental goals as well as participates in selected other phases of Nursing Department accreditation activities FLCC is committed to diversity equity and inclusion and strives to provide an environment that embodies these principles We strive to attract talented personnel from diverse backgrounds and traditions particularly of race and ethnicity gender gender identity sexual orientation nationality culture religion worldview and physical and mental abilities As such applicants from historically under represented groups are highly encouraged to apply This is a 10 month position Qualifications Educational Background RN Bachelors Degree in nursing preferred Experience Recent hospital clinical experience necessary Knowledge of simulated hospital laboratory and audiovisual equipment including the operation of computers Familiarity with budgeting and data collection desirable Specific Responsibilities Assists in creating a realistic Nursing Laboratory patient unit environment for laboratory sessions Collaborates with faculty with lab experience development activities Prepares computer medication carts for faculty and student use during practice simulation sessions and competency testing Sets up displays for use in college lab classrooms and display cases Collaborates with faculty and the Nursing Lab Coordinator to prepare the laboratory to meet faculty equipment and environmental needs for skill demonstrations Assists in maintaining order and proper care and disposal of supplies and equipment at all times This includes setting up lab prior to each semester and closing lab following each semester; includes moving and lifting heavy items Assists with coordinating multi media and computer software materials related to skill demonstrations for all nursing students and faculty Assists students as needed with minor lab equipment malfunction initiates routine lab equipment maintenance Prepares computer medication carts for faculty and student use during practice simulation sessions and competency testing Assists in the daily use and preparation of all lab related activities Set up and tear down of lab for groups between daily lab and simulation sessions Coordinates and is responsible for materials for nursing college labs Assists Media Production with the filming of skill demonstrations Maintains confidentiality of data eg student simulation performance student profiles grades clinical information and budget information Orders lab supplies media programs and equipment while maintaining records inventory and budget balance This includes contact with outside simulation equipment vendors Provides proper storage of and collaborate in maintenance and repair of lab equipment Reinforces skill techniques as demonstrated by faculty to students one on one and in small group settings during practice sessions Assists in maintaining files of student competency sheets and distributes handouts for student use in lab Assist in orientation and instruction to nursing students and nurse faculty of Nursing Lab equipment and monitors use of equipment Participates in or leads tours of nursing laboratory Administrative support Attends level team meetings and department meetings for continuity of the program Assists with annual budgetary input and preparation ie maintains catalog of up to date resource material and obtains comparative price quotes Assists faculty with and maintains copies of travelconference clinical vouchers Assists Chairperson in gathering data for required NY State Education Department and Accreditation Commission for Education in nursing reports Participates in departmental committee and accreditation committee work Serves on departmental and college committees Supervises student employees within department Assists Nursing Club advisor with activities Maintains up to date accreditation related data base for program review Assists with management class cohort social media accounts as needed Assists with registration of nursing students as assigned Develops sign up sheets for various student activities ie simulation and collaborative groups Assists with tracking student compliance with CPR and Child Abuse and any other assigned mandatory education Assists in tracking lab attendance Assists with recruitment efforts as requested by Chairperson Participates in professional development activities Benefits and salary range Applicants receiving benefits through the New York State Retirement System should review state regulations regarding post retirement employment This position is not eligible for employment under a Section 211 waiver Competitive starting salary in the range of 43391 to 45560 and is commensurate with qualifications A flexible work schedule is available upon successful completion of training This position follows a hybrid model with a combination of on site and remote work NYS retirement or Optional SUNY Retirement Program SUNY Voluntary Savings Plan Comprehensive Health and Dental Insurance through Excellus BCBS FSA 21 days of annual leave 12 sick days and 135 holidays annually FLCC Tuition Waiver for employee and dependents Tuition assistance 4 year institutions Special Notes Visa sponsorship is not available for this position If you currently need sponsorship or will need it in the future to maintain employment authorization you do not meet eligibility requirements Application Instructions Applicants interested in applying MUST submit the following documents via online ResumeCv Cover letter Applications will only be accepted online Finger Lakes Community College does not discriminate against any employee applicant for employment student or applicant for admission based on an individuals race color national origin religion creed age disability sex gender identification gender expression sexual orientation familial status pregnancy predisposing genetic characteristics military status veteran status domestic violence victim status criminal conviction or any other category protected by law The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education
    $51k-65k yearly est. 60d+ ago
  • Application Support Specialist

    Telesoft LLC Dba Calero

    Technical specialist job in Rochester, NY

    Provide exceptional technical support services to customers, resellers and channel partners worldwide, resulting in a high level of customer satisfaction. Work closely with other internal departments such as operations, engineering and sales. Responsibilities: Answer incoming phone calls to the support team, ensuring all customer contacts are thoroughly documented using an incident management system. Respond to new tickets raised in an incident management system, providing USEFUL update to the customer within SLA. Manages multiple tasks in a fast-paced environment using strong problem-solving skills, priority decisions and time management. Replication, documentation and escalation of any support ticket. New login creation, account modifications, login deletions and password resets. Review and update of known issues, knowledge bases and wiki pages to support any ticket. Application of SQL patches for FinTech & Vision clients. Database restoration using AutoUTL (FinTech & CaleroMDM). Upgrades and patching of Connect clients (with assistance). Expansion of knowledge around Calero‘s entire product suite (FinTech, Calero.com, Connect, CaleroMDM and Pinnacle). May be required to support customers worldwide via live phone call in a 24/7 environment, as well as provide after-hours support dependent on demand. Education: Bachelor's degree in Computer Science preferred; Consideration may be given to a candidate with a degree in lieu of experience. Experience and Training: 1-3 years customer tech support experience preferred Technical Knowledge: An individual who can work under pressure, communicate efficiently and provide alternative solutions is likely to succeed. Knowledge of databases and SQL/Oracle Ability to learn new technologies at a fast rate. Effective communication skills; oral and written Extremely detail oriented Good understanding of telecommunication expense management or market data industries preferred
    $74k-122k yearly est. Auto-Apply 5d ago
  • Application Support Specialist

    Calero

    Technical specialist job in Rochester, NY

    Job Description Provide exceptional technical support services to customers, resellers and channel partners worldwide, resulting in a high level of customer satisfaction. Work closely with other internal departments such as operations, engineering and sales. Responsibilities: Answer incoming phone calls to the support team, ensuring all customer contacts are thoroughly documented using an incident management system. Respond to new tickets raised in an incident management system, providing USEFUL update to the customer within SLA. Manages multiple tasks in a fast-paced environment using strong problem-solving skills, priority decisions and time management. Replication, documentation and escalation of any support ticket. New login creation, account modifications, login deletions and password resets. Review and update of known issues, knowledge bases and wiki pages to support any ticket. Application of SQL patches for FinTech & Vision clients. Database restoration using AutoUTL (FinTech & CaleroMDM). Upgrades and patching of Connect clients (with assistance). Expansion of knowledge around Calero‘s entire product suite (FinTech, Calero.com, Connect, CaleroMDM and Pinnacle). May be required to support customers worldwide via live phone call in a 24/7 environment, as well as provide after-hours support dependent on demand. Education: Bachelor's degree in Computer Science preferred; Consideration may be given to a candidate with a degree in lieu of experience. Experience and Training: 1-3 years customer tech support experience preferred Technical Knowledge: An individual who can work under pressure, communicate efficiently and provide alternative solutions is likely to succeed. Knowledge of databases and SQL/Oracle Ability to learn new technologies at a fast rate. Effective communication skills; oral and written Extremely detail oriented Good understanding of telecommunication expense management or market data industries preferred
    $74k-122k yearly est. 7d ago
  • Data Technology Specialist

    Catholic Charities Family and Community Services 3.9company rating

    Technical specialist job in Rochester, NY

    Full-time Description We are Hiring! Job Posting: Data Technology Specialist Department: Upwards Mobility Mentoring Employment Type: Full-Time Schedule: Monday- Friday (9-5) Salary: $25.00-27.00 As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you're looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description: The Upward Mobility Mentoring Initiative is a bold, new program grounded in the nationally recognized EMPath Mobility Mentoring model-designed to help low-income families achieve long-term economic self-sufficiency and overall well-being. This community collaborative initiative offers a powerful opportunity to lead transformational changes for families residing in targeted zip codes within the City Of Rochester. The Data Technology Specialist plays a critical role in supporting the success of this initiative by overseeing the systems and processes that drive accurate, timely, and actionable data collection and reporting. Reporting to the Operations Manager, the Data Technology Specialist serves as the key liaison between program staff, leadership, funders, and data platforms-ensuring the integrity of all program operations and client outcomes data. Essential Duties and Responsibilities: Staff Training, Support & Data System Integration · Lead orientation and ongoing training for all program staff on data entry, reporting, and record-keeping procedures. · Provide regular updates and training related to system enhancements or procedural changes. · Ensure integration of data management best practices into daily operations and workflows. Data Quality Monitoring & Continuous Improvement · Collaborate with Mobility Mentors and other staff to ensure complete, consistent, and high-quality data collection. · Conduct routine audits to identify and address gaps in data accuracy and completeness. · Create data quality reports and guide corrective actions as needed. · Identify and analyze trends and anomalies to support continuous performance improvement. Performance Reporting & Insights · Produce and present timely relevant reports on program performance and participant outcomes for internal and external stakeholders. · Translate data into accessible charts, graphs, and visuals using Excel or similar tools. · Prepare scheduled and ad-hoc reports for program leadership, funders, and grant partners. · Monitor and report progress on grant-defined benchmarks and outcome targets. Data Systems Development & Documentation · Serve as the internal liaison to software vendors, including SimpliGov, to troubleshoot issues, recommend enhancements, and test system updates. · Build and maintain supplementary data tracking tools (e.g., Excel, SharePoint) to support data collection not captured in SimpliGov. · Organize and maintain a centralized, accessible repository for all key documentation, procedures, and reports. Requirements Qualifications: Education: Associate's Degree in Computer Science, Data Management, Information Systems, or a related field required. Bachelor's Degree preferred. Equivalent combination of education and experience will be considered. Experience: 3-5 years of experience in program data management, outcomes tracking, or performance evaluation. Experience working with human services, workforce development, or nonprofit programs a plus. Proficient in Excel (intermediate to advanced), including use of pivot tables, charts, and data visualization techniques. Familiarity with SharePoint, SimpliGov, or similar cloud-based case management/data platforms is desirable. Top Benefits and Perks: Competitive salary and 403b retirement plan Generous time off package and work-life balance Comprehensive benefits package Supportive and collaborative environment Opportunities for growth and development Intrinsic reward of truly making a difference in people's lives Join us and help make a positive impact on our community! ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Salary Description 25.00-27.00
    $25-27 hourly 60d+ ago
  • IT Service Analyst II

    Withumsmith+Brown

    Technical specialist job in Rochester, NY

    Withum is a place where talent thrives - where who you are matters. It's a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Explore different industries. Learn new skills. Connect with our diverse teams of professionals to gain insight into the career you envision. Your Career Starts with You. Experience the Transformative Power of Withum Plus You - that's the Power in the Plus! We are currently seeking a Service Technician to support our IT operations for two of our offices. They are located in Rochester and Batavia, NY. Under the overall supervision of the Senior IT Services Manager, the Service Analyst II provides second and third level hardware, software, and foundational networking support. Supported by IT team members and management in other Withum offices, this individual is accountable for providing outstanding customer service, technical support to staff throughout the Firm and servicing in a mentoring role for all IT Team Members at the Generalist level. Withum's brand is a reflection of our people, our culture and our strength. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, whose mission is to help our clients grow and thrive - to be in a position of strength. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities. How You'll Spend Your Time: Daily monitoring of the incident management system (ITSM) to ensure tickets are distributed and addressed in a timely manner Timely acknowledging support requests Documenting, tracking, and resolving issues within published service level agreements Documenting and tracking hardware distribution via firm asset management software (ITAM) Effectively communicating support efforts and resolutions Providing 2 nd and 3 rd level hardware, software, and fundamental networking support Delivering remote support to users throughout the Firm via phone, email, chat or our remote support platform Acting as an onsite representative for technology initiatives Assisting management in proactively meeting the technology needs of the office by keeping IT management abreast of issues and activities Working closely with members of the IT team to ensure successful completion of technology projects throughout the Firm Seeking and creating opportunities of growth through automation, innovation and process improvement Other responsibilities may be assigned as needed Completing all required CPE learning hours and yearly goals effectively and timely The Kinds of People We Want to Talk to Have Many of the Following: Minimum 3 years working experience in related support service field Strong working knowledge of accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy and SurePrep (desired) Experience supporting end-users in a Microsoft environment Strong working knowledge of but not limited to - Microsoft Products including Teams, Microsoft 365, OneDrive, SharePoint and Outlook Associates degree in an IT related field or combination of education and technical training required Windows 10/11, CompTIA A+, or CompTIA Network+ or Microsoft Azure certification Experience troubleshooting computer and mobile device hardware Foundational knowledge in video conferencing and audio-visual hardware Understanding of networking fundamentals Understanding of Basic ITIL Process, SLA, Priority & Severity Matrix Self-motivated and dedicated to continual personal and professional improvement Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff Flexibility to adapt quickly to change within the Firm and within the accounting industry Must be able to work extended hours when required Ability to lift up to 50lbs Experience working in a public accounting, or other professional services, firm a plus Willingness to travel to remote offices as needed The compensation for this position ranges from $60,000 - $70,000. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual's skills, experience and qualifications. For additional information on our benefits, visit our website at ******************************** #LI-NN1 WithumSmith+Brown, PC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, (including pregnancy), genetic information, marital status, domestic partnership status, familial status, affectional or sexual orientation, gender identity, citizenship status, national origin, disability or handicap, veteran status, weight, height, or any other classification protected by federal, state, or local law.
    $60k-70k yearly Auto-Apply 44d ago
  • Business Systems Support Specialist

    Kommissary

    Technical specialist job in Lima, NY

    Full-time Description Job Title: Business Systems Support Specialist Reports To: Operations Systems Manager Kommissary is a social enterprise on a mission to spread joy through food. We deliver high volumes of diverse, high-quality meals to New Yorkers. As a proud minority-owned business, we value diversity, equity, and inclusion and foster a collaborative workplace. About the Role: We're looking for a highly organized, solutions-oriented Business Systems Support Specialist who has experience working with API linking between applications, AI tools and customs GPTs. If you're someone who thrives in fast-paced environments, feels a deep sense of ownership, and wants to be part of building better systems as we grow - we want to hear from you. Our business supports schools and institutions with food and supply distribution, and the work moves quickly. You'll be willing to learn and research background information and whatever the project at hand is. This role is perfect for someone who enjoys variety, cares about doing things right, and wants to help build smarter, more efficient systems - especially in a business that's scaling fast. What You'll Do: Support the implementation of new systems (e.g., CRM, ERP) by assisting with data entry, testing, and assisting end users. This extends to all process areas. Collect and organize existing data and/or information to streamline new project initiatives. Understand current business processes and be comfortable with learning about continuous improvement principles. Coordinate meetings, track action items, and maintain project documentation. Assist in the development and deployment of internal applications and workflow tools. Assist in internal system integrations and API management. Monitor and troubleshoot existing system performance. Document processes and workflows involving internal systems. Work with different departments to translate their needs into technical specifications. What We're Looking For: A strong sense of ownership and pride in seeing things through. Attention to detail, especially when it comes to products, deadlines, and upper management requests. A self-starter with a bias for action - you don't wait to be told what to do. Excellent communication skills - clear, respectful, and proactive. Proficiency in Google Sheets or Microsoft Excel (filters, formulas, pivots - or eagerness to learn fast). Technically sound in Python and JavaScript. Experience with SAP, Salesforce and similar platforms. Experience in using AI to push improvements. Ability to work under pressure, adapt quickly, and thrive in an environment where things change daily. A team player who genuinely wants to help build better systems and take the company to the next level. 5+ years of experience in a related role. Bachelor's Degree in Computer Science, Information Systems, or Business Administration or related field required. What We Offer: Competitive salary: $80,000-$87,000 per year. Health insurance, PTO, and professional development opportunities. A mission-driven, inclusive workplace with growth opportunities. Physical Demands: Generally, presents standard office environment. Must be able to remain in a stationary position >75% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations. This position requires traveling to both Long Island City, NY and Bronx, NY facilities. Other Duties: This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Equal Employment Opportunity: Kommissary does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Kommissary is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us at *****************. Salary Description $80,000-$87,000
    $80k-87k yearly 60d+ ago
  • IT Support Specialist

    Dynabrade Inc. 3.8company rating

    Technical specialist job in Clarence, NY

    Job DescriptionDescription: The IT Support Specialist is responsible for providing front line IT support for US operations as well as to support global IT initiatives. The IT Specialist is responsible for tracking, troubleshooting, and resolving IT service requests and help with helpdesk activities as well as the installation, configuration, maintenance, and support of hardware, software, printers, cell phones, copiers, and fax machines. Essential Duties and Responsibilities: Regular tasks performed and outcomes to be accomplished on the job. Other duties may be assigned. · Provide front-line computer/technology support for all Dynabrade internal and external users. · Configure, deploy, and manage Microsoft Windows, Apple IOS, and Linux hardware and software systems including servers, PCs, laptops, tablets, mobile equipment, IOS and Android cell phones, desk phones, label and network laser printers. · Creation and maintenance of user accounts for Active Directory, Samba, VPN, Office365, etc. · Provide support and train end-user documentation for hardware and software systems. · Maintain accurate and detailed help desk trouble ticket records, IT asset inventory, software licensing, and network documentation. · Provide general housekeeping and cable management of Dynabrade IT assets and IT areas (dusting, static spray, cleaning, organizing). · Monitor hardware and software systems and network infrastructure to keep products patched, updated, current, and secure. · Manage audio-visual assets including TVs, Chromecast, projectors, content displays, Power BI displays, conference rooms, and video conference equipment. · Proficiency in Linux Bash, Windows cmd line, and Windows PowerShell. · Ability to prioritize workload and multitask is essential. · Maintain confidentiality regarding information being processed, stored, or accessed. Physical Job Requirements and Work Environment: The safety, health and well-being of our team is our leading value! The physical demands and work environment described here are representative of those that are encountered by and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · The ability to lift or move up to 30lbs frequently. · The position is day shift and on site, with the occasional evening and weekend hours for scheduled maintenance or major projects. Requirements: Knowledge, Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The listed requirements are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Minimum associate's degree in information technology or computer science, and two years' experience, or equivalent to commensurate experience. · Strong experience in Windows installation and configuration. · Excellent knowledge in PC hardware and software installation. · Proficiency with Microsoft Office 365 . · Must be approachable, friendly, and patient with end users. · Ability to work independently and as a member of a team. · Strong communication and interpersonal skills. · Excellent organizational skills, with the ability to multi-task. · Excellent trouble-shooting and problem-solving skills. Preferred Knowledge, Skills and Abilities · Knowledge of Server operating systems; SQL, Oracle, Linux; VMWare server virtualization; Power BI; Infor ERP Software and Sage Business Management ERP Software.
    $44k-70k yearly est. 4d ago
  • Sr. IT Support Technician

    Innovative Solutions 4.5company rating

    Technical specialist job in Rochester, NY

    Overview: Innovative is seeking an IT Support Specialist to provide technical support for our internal operations. As the primary point of contact for employee technology needs, you'll ensure seamless day-to-day operations. When internal needs are met, you'll provide Tier 1 support to NOC team, gaining valuable experience alongside experienced engineers.Location: Rochester, NY (In-office 5 days per week) Primary Focus - Internal Technology Support:Serve as first point of contact for all employee technology requests via helpdesk Deploy and maintain Windows/Mac workstations, mobile devices, and peripherals Troubleshoot hardware and software issues with hands-on desk-side support Administer SaaS applications (Office 365, Slack, collaboration tools) Manage and support all printers, copiers, scanners, and AV equipment Support onboarding/offboarding processes and maintain system documentation Proactively monitor and address potential issues before they impact employees Secondary Focus - Internal NOC Team /Support tickets (When Internal Needs Met):Provide Tier 1 support for managed service team (password resets, basic troubleshooting) Assist with routine client monitoring and maintenance under guidance of Senior EngineersEscalate complex issues appropriately and document resolutions What Experience You Need:1-3 years IT experience in end-user support (internships/coursework may be considered) Associate's Degree in Computer Science, IT, or related field preferred Proficiency with both Windows and Mac OS administration Office 365 administration experience Hardware troubleshooting skills (laptops, printers, mobile devices, AV equipment) Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi) Experience with ticketing systems (Autotask, ServiceNow, Zendesk, or similar) Strong customer service and communication skills Valid driver's license Preferred Qualifications:AV equipment setup and troubleshooting experience Exposure to AWS or cloud technologies Basic scripting (PowerShell, Python, Bash) CompTIA A+, Network+, or similar certification Metrics for Success:95%+ satisfaction rate on internal employee surveys All internal requests addressed within defined SLAs100% uptime of office AV equipment and critical systems AWS Cloud Practitioner certification within 6 months Healthy ticket velocity across internal and external queues Growth Opportunities and Professional Development:Clear pathway to Support Engineer with increased client responsibilities Mentorship and AWS certification support Gradual exposure to infrastructure management and client environments Opportunity to specialize in cloud, networking, or security Work toward AWS Cloud Practitioner certification within 6 months Shadow senior engineers and participate in team knowledge sharing Additional Information:Occasional after-hours support and maintenance On-call rotation after training period (6+ months) The salary range provided is a general guideline. When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate's professional experience, key skills, and education/training
    $47k-74k yearly est. Auto-Apply 36d ago
  • Technical Support

    Launch Focus

    Technical specialist job in Rochester, NY

    We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus, however, we will train.
    $44k-75k yearly est. 60d+ ago
  • Technical Support Technician

    Gonetspeed

    Technical specialist job in Rochester, NY

    Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future. And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team. Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This person will be responsible for providing Level I and potentially some Level II troubleshooting and technical assistance in the areas of our voice-switched, optical transport and Internet and IP based networks for both our ILEC and CLEC operations. This person will directly report to the Technical Support Manager and will interface with the other work groups as needed. Essential Job Functions:Basic overall:Clearly documenting ALL calls via our Ticketing System.Communicating complex technical issues to customers in an easy-to-understand manner.Respond professionally and proficiently to internal and external customers.Perform customer call backs as appropriate and small business customer support.Proactively monitor all in-service Systems and respond to major events appropriately.Ability to work in a fast-paced environment and multi-task proficiently. Level I Support:Answer incoming Customer repair calls.Be the first point of contact for our customers concerning technical / small business account support.Perform duties as ILEC and CLEC Dispatcher.New installation setup - data and/or voice.Resolve customer complaints of any type.Trouble ticket processing data and voice customers. Knowledge, Skills, and Abilities:Experience in troubleshooting at least one of Dialup internet, support Transport and Voice-switched services or IP Network technology.Experience in Microsoft Excel, Word, Access, Visio and WAN/LAN technology is preferred.Knowledge of telecommunications technology, products and services.Must have strong self-motivational skills as well as possess administration, coordination and prioritization abilities.Skill in operating various office equipment such as personal computer and telephone systems.Skill in identifying and resolving subscriber problems.Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner.Ability to organize and prioritize multiple work assignments in a fast-paced, changing environment is also necessary.Ability to pay close attention to detail. Education and Experience:Associates degree or equivalent experience plus one to three years telecommunications experience. GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability. Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.
    $44k-75k yearly est. Auto-Apply 7d ago
  • Payroll Tech Support Specialist

    One Path Career Partners

    Technical specialist job in Penfield, NY

    We are hiring for an Online Payroll Tech Support Specialist! In this full-time opportunity, you'll answer inbound calls and e-mails in a call center environment in order to provide technical support to user. To be considered for this position, please have HS Diploma and a minimum of 2 years in call center client service or technical support environment. Does this describe you? Apply today! Position Details: Full time M-F schedule days Provides problem analysis and resolution Provides inbound and outbound customer service Researches and resolves complex client or field issues Maintains and updates all client information in all systems Maintains a high level of customer service and client retention Competitive hourly rate One Path Career Partners is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law.
    $44k-77k yearly est. 60d+ ago
  • Helpdesk Analyst

    Wellington Steele and Associates

    Technical specialist job in Rochester, NY

    Help Desk Administrator Compensation depends on expereince: Range from $40k-$55k The Help Desk Administrator position is primarily responsible to ensure all employees' help desk related concerns are attended to on a timely basis and to assist with the company's internal and external IT infrastructure and processes. She/he will interface with all departments and all levels of management on a daily basis. Duties & Responsibilities: Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate Provide internal end-user support and training for Windows-based desktops, software and peripherals Generate and update support documentation User on-boarding and off-boarding Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity. Ability to evaluate new technology for compatibility with current system, processes and procedures Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning Maintains asset tracking and IT inventory Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical Assist with application, hardware or system rollouts as needed Qualifications/Experience: Strong technical skills with PC's Ability to explain technical concepts to non-technical users with approachability and empathy Experience with installing and troubleshooting hardware and software issues. Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP) Strong knowledge of Microsoft Office products, Windows 7,8 and 10 Operating Systems. Experience and knowledge with email system fundamentals. Experience with Wi-Fi technology and standards. Excellent communication, time management and organizational skill with strong attention to detail. Ability to solve problems and interpret variables in situations where only limited standardization exists Ability to learn and support new applications Self-motivated and able to work without direct supervision or as part of a team. A+, Net+ or MCP certifications are a plus. Tools & Equipment: PC, printer, telephone, fax machine, copier, and other office equipment.
    $40k-55k yearly Auto-Apply 60d+ ago
  • Helpdesk Analyst

    Job Listingswellington Steele and Associates

    Technical specialist job in Rochester, NY

    Help Desk Administrator Compensation depends on expereince: Range from $40k-$55k The Help Desk Administrator position is primarily responsible to ensure all employees' help desk related concerns are attended to on a timely basis and to assist with the company's internal and external IT infrastructure and processes. She/he will interface with all departments and all levels of management on a daily basis. Duties & Responsibilities: Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate Provide internal end-user support and training for Windows-based desktops, software and peripherals Generate and update support documentation User on-boarding and off-boarding Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity. Ability to evaluate new technology for compatibility with current system, processes and procedures Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning Maintains asset tracking and IT inventory Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical Assist with application, hardware or system rollouts as needed Qualifications/Experience: Strong technical skills with PC's Ability to explain technical concepts to non-technical users with approachability and empathy Experience with installing and troubleshooting hardware and software issues. Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP) Strong knowledge of Microsoft Office products, Windows 7,8 and 10 Operating Systems. Experience and knowledge with email system fundamentals. Experience with Wi-Fi technology and standards. Excellent communication, time management and organizational skill with strong attention to detail. Ability to solve problems and interpret variables in situations where only limited standardization exists Ability to learn and support new applications Self-motivated and able to work without direct supervision or as part of a team. A+, Net+ or MCP certifications are a plus. Tools & Equipment: PC, printer, telephone, fax machine, copier, and other office equipment.
    $40k-55k yearly Auto-Apply 60d+ ago

Learn more about technical specialist jobs

How much does a technical specialist earn in Greece, NY?

The average technical specialist in Greece, NY earns between $64,000 and $134,000 annually. This compares to the national average technical specialist range of $62,000 to $126,000.

Average technical specialist salary in Greece, NY

$93,000

What are the biggest employers of Technical Specialists in Greece, NY?

The biggest employers of Technical Specialists in Greece, NY are:
  1. Catholic Charities Family and Community Services
  2. University of Rochester
  3. Thus Far of Intensive Review
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