Service & Technical Support Manager - Rental/Construction Equipment Industry
Technical Specialist Job In Swedesboro, NJ
Title - Service & Technical Support Manager
Trime was founded many years ago in Suburban Milan, Italy. We manufacture and distribute our products to equipment rental companies and construction equipment dealers globally including USA, Australia (Asia Pacific), Italy, Great Britain/Northern Ireland, Netherlands, and other strategic locations worldwide. Our staff has collectively 100's of years of experience in designing, manufacturing, renting, and selling construction equipment including but not limited to:
General and Specialty LED Lighting Solutions
Hybrid Construction Equipment
Low/No Carb products
Fuel Transport Cubes
Portable Security Systems
Dewatering Pumps
Parts and other consumables
Our company is built on “best in the industry” service and support and high quality, reliable products designed based on customer needs.
Compensation
We offer a competitive compensation package including health, dental and vision insurance, matching 401K, annual incentive - commensurate with experience. EOE
Job Description
We are looking for a proactive, progressive person to lead our company from a product support and product training perspective. This person should be a self-starter, self-motivated, enthusiastic, proactive, and outgoing with the ability to build long-term relationships with our customers, potential customers and staff members. An ideal candidate will have a background in Product Training and/or Product Support.
Duties include but are not limited to:
Lead all technical support work
Develop product sales training
Train current staff and customers
Assist in product technical support
Product troubleshooting
Develop service and technical support training
Assist in developing competitive product support comparisons
Assist in the development and enhancement of product manuals
Assist in the management of any online support materials including online procurement portals
Others to be assigned
Minimum Job Requirements
Valid driver's license
Access to reliable transportation
Associate degree
Must be proficient in Microsoft Word, Excel and Outlook with solid IT skills.
Effective written and oral communication skills
2-5 year's experience in a similar role
Well developed analytical and problem-solving skills
Systems Integration Specialist
Technical Specialist Job In Yardley, PA
Crown Cork & Seal, Inc. - Yardley Corporate Office
Good Things Come in Our Packages…
Crown Cork & Seal, Inc. is a Fortune 500 Manufacturing Company with a rich history dating back to 1892. As a global leader in the packaging industry, we operate in over forty-five countries with more than two hundred plants. Our commitment to excellence is reflected in the trust that the largest consumer products companies place in Crown for their packaging needs. Join us and be part of a team where over 20,000 employees trust their careers to our innovative and dynamic organization.
Systems Integration Specialist
Description
As the Systems Integration Specialist at Crown Cork & Seal, Inc., you will play a crucial role in our IT network and support team at the corporate office in Yardley. Your responsibilities will encompass a wide range of hardware, networking, and application technologies, as well as proficiency in scripting and web development. As a member of a team of 12 IT network and support staff, you will be at the forefront of ensuring seamless operation and continuous improvement of our firewall solutions, cloud infrastructure, Exchange environment and EDI operations.
Responsibilities
• Support and optimize PC and server networks leveraging Cisco technologies including routers and switches, in a fully converged WAN data network with primary DMVPN and Cellular backup connections.
• Facilitate inbound connections through VPN links and Citrix NetScalers/Access gateways.
• Oversee the implementation, configuration, and support of Microsoft technologies, including but not limited to Windows Server, Active Directory, and Microsoft Office Suite.
• Aid telecommunications projects aimed at improving or expanding the current infrastructure while managing cost controls.
• Monitor and identify capacity and performance issues, conducting research on emerging products, services, and protocols.
• Provide on-call technical support as needed.
• Install state-of-the-art IT equipment and provide guidance to team members.
• Act as liaison between network group, applications development group and IBMi operations groups to provide complete end-to-end support for EDI functions.
Position Requirements
Formal Education & Certification
• College degree in a related field and/or 8-10 years equivalent work experience dealing with IT vendors and network providers.
• Certifications in IT infrastructure, Microsoft technologies, and Cisco technologies are a plus.
Knowledge & Experience
• Working technical knowledge of Microsoft technologies, Cisco routers/switches, Palo Alto firewalls, and Avaya Aura systems.
• Proficiency in managing a fully converged WAN data network using Meraki SD-WAN infrastructure.
• Strong knowledge of VPN and protocols used in EDI transmissions and user connectivity.
• Hands-on experience with the configuration/installation, implementation, maintenance, and tuning of IT equipment.
• Knowledge of infrastructure monitoring applications such as SolarWinds and WhatsUp management tools.
• Familiarity with Microsoft Office applications including Outlook, Excel, and Word.
Personal Attributes
• Understanding of the organization's goals and objectives.
• Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities.
• Highly self-motivated and directed.
• Ability to conduct research into IT issues and products as required.
• Strong customer service skills and the ability to work in a team-oriented, collaborative environment.
Work Conditions
• Office environment with occasional on-call availability as needed to solve problems.
• Occasional inspection of cables and wiring.
• Occasional visits to data centers to administrate, repair, install, or decommission IT equipment.
• Regular lifting and transporting of moderately heavy objects, such as IT equipment and peripherals.
Proficiency Requirements:
As Systems Integration Specialist, candidates should demonstrate a high level of proficiency in the following key areas:
1. Network Infrastructure:
• Design and Architecture: Demonstrated expertise in designing, implementing, and maintaining robust and scalable network infrastructures. Knowledge of DHCP and DNS protocols.
• Routing and Switching: Knowledge of routing protocols (e.g., OSPF, BGP) and switching technologies (e.g., HSRP, LACP, VLANs/SVIs, 802.1q), with the ability to optimize network traffic.
• Network Security: Proficiency in implementing and managing network security measures, including firewalls, intrusion detection/prevention systems, and VPNs. Proficiency with packet capture tools a plus.
• Quality of Service (QoS): Experience in implementing QoS policies to prioritize and optimize network traffic based on business requirements.
2. Server Infrastructure:
• Architecture and Design: Strong understanding of design and administration of merged physical and virtual server environments.
• Configuration: Configure and administrate physical and virtual servers using iLO, iDRAC, Hyper-V and VMWare
• Hardware: Familiarity with HP and Dell server hardware; past and current generations
• Software: Familiarity with Windows Server 2008/R2, 2012, 2016, 2019, 2022, System Center, Failover Cluster management, and PowerShell scripting.
• Storage: Familiarity with SAN, NAS, and backup/dedupe technologies such as Lefthand, Dell Data Domain, IBM Power Vault, and Cohesity backup/recovery solutions.
3. Active Directory:
• Architecture and Design: Familiarity with the architecture and design of Active Directory environments, including forest and domain design, replication, and trust relationships.
• User and Group Management: Proficiency in managing user accounts, groups, and organizational units within an Active Directory environment.
• Group Policy: Experience in designing and implementing Group Policy Objects (GPOs) for centralized management and configuration of network resources.
4. Certificate Services:
• Public and Private Key Infrastructure: Knowledge of Public Key Infrastructure (PKI) concepts and hands-on experience with the implementation and management of Certificate Services.
• SSL/TLS Certificates: Experience in managing SSL/TLS certificates, including issuance, renewal, and troubleshooting certificate-related issues.
• Security Protocols: Familiarity with security protocols such as HTTPS, TLS, and their integration within the overall network security strategy.
5. Power Platform Fundamentals:
• Power BI: Understanding and experience with Power BI for data visualization, reporting, and business intelligence.
• Power Apps: Proficiency in creating custom applications using Power Apps to streamline and automate business processes.
• Power Automate: Knowledge of Power Automate for designing automated workflows and integrations between different applications and services.
6. Azure/Entra ID:
• Cloud Services: Experience with Microsoft Azure, including proficiency in deploying and managing cloud services, virtual machines, and storage solutions.
• Identity and Access Management: In-depth understanding and hands-on experience with Azure Active Directory (Azure AD) and Entra ID for efficient identity and access management in cloud environments.
• Security and Compliance: Knowledge of Azure security features, compliance standards, and the implementation of security best practices.
7. Wi-Fi Technologies:
• Wi-Fi Standards: Knowledge of Wi-Fi standards (e.g., 802.11ac, 802.11ax) and the ability to leverage the latest technologies for enhanced wireless performance.
• Security and Authentication: Proficiency in implementing wireless security measures, such as WPA3, and configuring authentication protocols to ensure a secure Wi-Fi environment.
8. Cybersecurity Strategy, Planning, and Design:
• Risk Assessment: Conduct comprehensive risk assessments to identify and evaluate potential cybersecurity threats and vulnerabilities.
• Strategic Planning: Work with infosec team to develop and implement a robust cybersecurity strategy aligned with the organization's goals, considering the global and dynamic nature of the corporation.
• Network Security: Design and implement secure network architectures, incorporating firewalls, intrusion detection/prevention systems, and VPNs.
9. Incident Response and Management:
• Incident Handling: Lead incident response efforts, including detection, analysis, containment, eradication, and recovery from cybersecurity incidents.
• Post-Incident Analysis: Conduct thorough post-incident analysis to identify root causes and enhance the incident response plan.
10. Identity and Access Management (IAM):
• IAM Policies: Develop and enforce IAM policies, ensuring that access controls are aligned with the principle of least privilege.
• Multi-Factor Authentication (MFA): Implement MFA solutions to enhance the security of user authentication processes.
11. Security Technologies:
• Endpoint Protection: Implement and manage advanced endpoint protection solutions to secure devices across the organization.
• Security Information and Event Management (SIEM): Utilize SIEM tools for real-time monitoring, correlation of security events, and proactive threat detection.
• Advanced Threat Detection: Implement advanced threat detection technologies to identify and respond to sophisticated cyber threats.
12. Compliance and Auditing:
• Regulatory Compliance: Ensure compliance with relevant cybersecurity regulations and standards applicable to a large global corporation.
• Regular Audits: Participate in internal cybersecurity audits and assessments to evaluate the effectiveness of security controls.
13. Electronic Data Interchange (EDI):
• PaloAlto Firewalls (architect)
• Global Protect VPN/Prisma Access (architect)
• Shell scripting, Python (e.g., web scraping to support Palo Alto firewalls for external blocklists)
• TCP/IP (core & management services DNS, DHCP, SNMP)
• TCP/IP (end user services FTP, HTTP, SMTP, SSH, Telnet)
• SSL/TLS Certificates
• EDI - Supported infrastructure -Hardware, Firewalls, Servers, safe-lists for EDI trusted partners
• EDI - Supported Applications - AS2/FTP/SFTP/SSL for secure B2B transactions, Trusted Link, OpenText Liaison/BizManager Communications Software
• Experience with IBMi iSeries applications a plus.
Creative Technology Specialist (Workfront)
Technical Specialist Job In Malvern, PA
Job Title: Creative Technologist/MarTech Specialist
*No C2C/No Sponsorship at any point no exceptions*
Duration: 12+ month contract
Pay: $50-55 per hour plus benefits
Our In-House Agency, is dedicated to enhancing efficiency with speed to market, content creation, personalization, and the adoption of cutting-edge technologies, including Generative AI. At the core of these initiatives is Adobe Workfront. We are on the lookout for a seasoned Adobe Workfront Technical expert with advanced fusion skills to optimization of this essential platform.
Please Note: This role is focused on hands-on coding, fusion and optimization, not project management. It requires a proactive innovative approach to system implementation, user support, and continuous improvement. We are looking for someone with a leadership skill set assist in our technical marketing transformation. The right individual will also have the ability to build advance reporting. An overall knowledge for integrations and deep understanding of the Adobe stack and design software will be key to successful aid reaching key ORKs.
Key Responsibilities:
Hands on advancement of the efficiencies and reporting in collaboration with our partners and MarTech, and the ongoing enhancement of the Workfront platform. Ability to be vocal with recommendations and aid in modernizing our marketing processes.
Advanced knowledge and ability to apply fusion and automation.
This is a hand on role needing coding skills and technical expertise.
Establish and maintain robust governance for project tracking, communication, and collaboration within Workfront.
Engage with internal teams to identify challenges and develop tailored solutions.
Create and manage adaptable reports and dashboards; conduct regular audits to ensure their effectiveness and accuracy.
Continuously update custom fields and forms to meet the diverse needs of various teams.
Oversee processes and documentation; manage system updates and test new releases.
Develop and deliver training materials to enhance platform utilization across the organization.
Participate in Beta testing with Adobe to analyze new features.
Additional Responsibilities:
Workfront Reporting & Resource Management: Develop metrics and reports to improve workflow and resource management.
Workfront Governance: Drive the adoption of Workfront, ensuring best practices.
Ideal Candidate Profile:
Experience: At least 3 years as an Adobe Workfront technologist, with significant experience in Workfront Fusion.
Expertise: In-depth knowledge of Adobe Workfront's integration processes and capabilities.
Certifications: Adobe Workfront certifications.
Skills: Proficiency in Adobe Creative Suite, with exceptional skills in workflow automation, project management, and system integration.
Education: Bachelor's degree in Project Management, Business Administration, or a related field.
Communication: Excellent verbal and written communication skills, adept at process improvement and customer service.
Additional knowledge in Adobe Creative Cloud applications and Adobe Experience cloud a plus.
A sense of urgency, professional presence and confidence to be vocal with recommendations.
Trade Support Analyst
Technical Specialist Job In Philadelphia, PA
A Trade Support Analyst job is available with our client, a major global exchange, located in Philly, PA. This is a hybrid, contract role.
Please Note: Candidates MUST be Aegistech's W2.
1. Detail-oriented and results-driven finance professional with over four years of experience in
trade support, operations, and audit within the financial services industry.
2. Demonstrated expertise in managing trade execution flows, reconciling complex transactions,
and supporting institutional and retail trading desks.
3. Adept at utilizing advanced financial tools like Bloomberg, Aladdin, Thompson, DTCC, FICC
and Appix to optimize operational efficiency.
4. proficient in cross-functional team collaboration, excels in high-pressure environments,
delivering accurate and timely financial reports that drive business success.
Application Specialist
Technical Specialist Job In Philadelphia, PA
Our client a fortune 500 company has an interesting Hybrid Contract to hire opportunity for you as an Applications Architect
Only US Citizens or GC (Direct Candidates ONLY & No Agencies Please!)
Pay rate: $80/hr on W2
Contract for 12+ months with the right to hire
Required Job Skills
Technical Expertise:
Solution architecture using modern services.
Someone who worked under AWS as an Architect
Hands-on coding for POCs (Proof of Concepts) and foundational development tasks.
Expertise in CI/CD pipelines and technical documentation.
The candidate needs to have deep understanding of AWS platform
They do integrate with a lot of parties such as front end and data exchange
This candidate will be looking at the best mechanism into applications
All of their codes are automated
They don't manuals
Experience:
10+ years of overall professional experience.
Including 5+ years of hands-on software development.
4+ years of cloud computing experience with public cloud services (AWS)
#LI-ND1
Information Technology Help Desk Technician
Technical Specialist Job In Fairless Hills, PA
IT Helpdesk Technician
FLSA: Non-Exempt
Industry Leading Benefits: Medical, Prescription, Dental, Vision, 401K, Pension, Short and Long Term Disability, Life Insurance, Tuition Reimbursement, FSA/HSA, EAP Program,
Grow with us! Silvi Materials has been working on expanding our “A” Team of employees since 1947! Our team has grown to 13 companies employing over 700 employees at 24 locations across New Jersey and eastern Pennsylvania. Silvi is large enough to provide the stability you need, but small enough that you can feel your individual contribution to our success. We value the fresh ideas and perspective of each new member of our team.
What does Silvi Materials offer you, you may ask?
Phenomenal Benefits: Medical, Vison, Dental, Prescription, Vacation, Paid Holidays and so much more!
Your future in mind: With 401(k) (at select locations) and/or pension options. We want all employees to build for a great retirement!
Growth at Silvi Materials: Growth at Silvi Materials: We offer each employee the opportunity to move into any facet of our complex business. And our tuition reimbursement program is the perfect springboard to help you get there!
So, what does an IT Helpdesk Technician do?
Execute tasks according to company policies and procedures in a timely manner as assigned by the Business Systems Supervisor
Own the Helpdesk ticket process from creation through resolution by identifying, testing, and validating solutions, coordinating with end users, and updating status information in an online tracking tool
Expand the Helpdesk knowledge base by documenting steps performed to resolve time consuming, complex, and/or recurring requests
Prepare new computers and associated hardware for deployment, perform software updates, and transport and install all equipment needed for proper operation
Unbox, assemble, and configure cellular tablets. Perform remote control support sessions to troubleshoot and program tablets in the field.
Maintain cleanliness and proper operation of network security cameras throughout Silvi locations; coordinate repairs with electricians and camera vendors as needed.
Maintain and place requests to replenish IT supplies, tablet, and PC workstation accessories.
Provide PC support via phone, chat, email to in-house and VPN connected employees
Travel to locations to set up new equipment and provide technical support as needed
Qualifications
Minimum 1 year of IT work experience is required
Associate's degree in IT or a related field is required. Bachelor's degree is a plus
A+ or Network+ certifications preferred
Proficient with Microsoft Windows operating systems and Microsoft Office applications
Ability to effectively prioritize tasks and demonstrate proper time management
Customer service experience in an IT capacity is preferred
Effective written and verbal communication skills
Ability to handle confidential/sensitive information in a compliant manner
Experience operating in a complex environment is a plus
Experience interacting with personnel across all levels of an organization is preferred
A valid Driver's License is required
Physical Demands
In a typical work setting, people in this job:
Lift 55 pounds on occasion
Use hands/fingers to type and move office objects
Sit for long periods of time
Hear sounds and recognize the difference between them
See details of objects that are less than a few feet away and far distances
No smoking is permitted on or within company property, including inside trucks, buildings, or anywhere on the premises.
Silvi Materials does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
IT Utility Solution Services Intern
Technical Specialist Job In Folsom, NJ
A career in Asset Management Services as an intern will provide the opportunity to gain hands-on experience in the planning, design, implementation, organization, and operation of automated regression testing, quality assurance, and business processes. This role involves applying technology to develop solutions and conducting data clean-up by analyzing, reporting, and formulating approaches to address data issues. This internship will provide an understanding of professional business system analytics and/or technical concepts, principles, practices, and procedures. You will work on multiple projects of moderate size or portions of major projects under supervision. You will receive guidance on day-to-day work and general instructions on new assignments. Your role typically reports to Managers or senior team members.
Essential Functions:
Assisting in designing/preparing business requirement documents, test scripts, procedures, or processes.
Helping prepare project documents.
Participating in designing solution, conducting research, analyzing and interpreting data.
Facilitating the diagnosis and resolution of problems.
Applying basic knowledge of principles, life cycles and practices in a specific practice area.
Learning to evaluate, select, and adapt standard techniques, procedures, and criteria.
Preferred Skills:
Maximo
Spatial
META (Automated Regression Testing)
ServiceNow - Ticketing Platform
ServiceNow - Automated Test Framework (ATF)
Qualifications
Pursuing a Bachelor's or Master's Degree, preferably in information technology
The ideal candidate would be a rising Sophomore, Junior, or Senior, however all students are welcome for consideration.
Explore the Possibilities
South Jersey Industries employs a diverse range of talent - from construction contractors to environmental specialists. Regardless of the position, mentoring and networking, hands-on experience, gaining industry knowledge and the opportunity to make a meaningful impact on our business and in our communities are all exciting ways that we welcome our employees at SJI. And as a company committed to creating an engaging culture built on inclusion and diversity, you're sure to find an opportunity that makes you feel included, empowered, and ready to “bring your whole self to work” every day.
Benefits Package Overview
SJI offers a competitive and comprehensive benefits package to eligible employees.
The SJI “Total Rewards” Benefits Package include:
Flexible vacation, Paid Time Off, and Sick Leave package
Comprehensive Health, Dental, and Vision Insurance
Short-term and Long-term Disability Insurance
401(k), with generous company match
Employee Resource Groups to encourage employee engagement, nurture professional development, and foster an inclusive environment.
Equal Opportunity/Affirmative Action Employer
At this time, SJI is only considering applicants authorized to work in the United States currently and in the future without the need for visa sponsorship.
Compensation Range:
$17 - 27
We are committed to pay transparency and ensuring equitability compensation for all employees. The pay range for this position reflects the base salary only and does not include benefits, bonuses, or other forms of compensation that might be part of the total compensation package. The specific salary offered will be based on a candidate's qualifications, education, and experience.
IT Support & Systems Analyst
Technical Specialist Job In Lansdale, PA
Visa Sponsorship: Not Available
Are you early in your IT career and looking for an opportunity to grow your skills in a dynamic environment? We are seeking a customer-centric IT Support and Systems Analyst to provide ongoing, onsite support and maintenance of our network and user hardware/software. In this role, you will be responsible for deploying and maintaining desktops and network infrastructure, coordinating with third-party contractors for system monitoring and patching, and developing both short- and long-term network plans. This is a hands-on, onsite role that will have a direct impact on ensuring our IT systems are efficient and secure.
Essential Functions:
Maintain network infrastructure and ensure uptime
Create, manage, and maintain user accounts (Active Directory, M365, ERP)
Install and upgrade hardware/software
Set up and commission new laptops and desktops
Coordinate third-party consulting resources for network and desktop support
Administer network file share security
Provide Microsoft network administration and security risk management
Maintain virtual servers as needed
Manage VoIP telephone systems
Document procedures, best practices, and user guides
Education and Experience:
Bachelor's degree in Information Technology or relevant technical certification
At least 2 years of experience in networking and information systems
Experience in a manufacturing environment is a plus
Experience with Nutanix is a plus
Knowledge, Skills, and Abilities:
Strong troubleshooting and problem-solving skills
Excellent interpersonal skills to interface with internal/external customers and vendors
Effective time management and project management abilities
Environmental Conditions:
This is an onsite position, primarily office-based, with some time required in our manufacturing facility (including clean room and warehouse). You should be comfortable using computers and telephones frequently, and some travel (
Physical Requirements:
Ability to lift up to 50 pounds
Frequent bending, stretching, twisting, and standing for long periods
Apply Today:
If you're excited to expand your IT career and make an impact within a collaborative team, we'd love to hear from you!
Technical Support Specialist
Technical Specialist Job In Washington, NJ
On behalf of our client, Warren County Community College, Edge seeks a highly motivated professional to serve as a Technical Support Specialist. The Technical Support Specialist provides computer support to end-users across the college for computer hardware, software, or other technology, and business-related applications. The Specialist serves as the primary contact for all incoming calls and email requests for technical support. The incumbent acts as a leading resource during infrastructure emergencies, utilizing prioritization and escalation skills to ensure timely resolution of issues.
Duties and Responsibilities:
1. Provides technical support for end-users on various hardware and software platforms, including system support, application support, and access issues.
2. Utilizes the Help Desk tracking system to input details, monitor the ticket, and resolve problems. Assists end users with updates and maintenance.
3. Assists college staff, faculty, and students with the operation of legacy and newer application software, including but not limited to word processing, spreadsheet, presentation, and communication software. Install and maintain anti-virus and college business applications on varied platforms and operating systems.
4. Assists faculty and staff with multimedia devices.
5. Builds upon technical documentation and procedures. Serves as a resource for creating training materials in response to faculty, staff, and student inquiries for support.
6. Researches and recommends hardware and software purchases for campus personnel. Obtains quotes for repair costs and maintenance. Contact vendors for product information and price quotes. Contact service contractors as needed.
7. Performs other related duties as assigned.
Qualifications
Required:
Strong technical acumen and problem-solving skills.
Ability to work in a team environment with minimal supervision.
Excellent written and oral communication skills, with strong stakeholder service and interpersonal skills.
Two years of experience supporting computers, printers, and peripherals. Familiarity with software applications (e.g., word processing, spreadsheet, email, and web browsers.
Qualifications & Experience
Preferred:
Previous experience in the education industry.
Relevant technical experience troubleshooting, diagnosing, and repairing computers.
Graduate of a computer science/technology degree program (associate degree or higher) or equivalent certifications
A/V Experience
Compensation and Benefits:
Annual salary of $43,000 to be paid bi-weekly, paid time off (PTO) as determined by the company policy, ten (10) paid holidays per year, medical, dental, vision, short and long-term disability, life insurance, as well as matching contribution under a retirement plan.
Senior Cloud Azure Migration Specialist
Technical Specialist Job In Camden, NJ
Job Title: Senior Cloud (Azure) Migration Specialist
Duration: One year with likely extension
Start: Early December 2024
Role is HYBRID - 3 days onsite required. NO EXCEPTIONS
Candidates Considered: US citizen, GC or H1b accepted.
NOTE: Our client is looking for a Senior Cloud Migration specialist who has a very strong Java Application Development background and experience in migrating applications to the cloud. Their preference is to have someone who has come up through the Application development ranks and understands the migration process as it relates to moving apps into the production phase and Cloud. This individual must be able to discuss at both a High level and also at the development technical level. This candidate will be heavily involved in a collaborative effort with the client. Must have experience in Architecting migrations to Azure.
Consultant must have experience with the below skills
Backend - Spring Boot, Rest services
Front end - JavaScript foundation (Vue JS etc.)
Consultant will be Architecting the migration of On Prem applications (Oracle DB)
to Azure cloud (Postgres DB)
Senior Cloud (Azure) Migration Specialist - JOB DESCRIPTION:
Our Client is looking to transition it's On Premise portal to Azure Cloud. As part of this project, they are looking for an experienced and self-directed Senior Cloud Engineer to help their team with this migration. The ideal candidate would use his or her past experience working in Azure to help their team design, build and integrate the cloud environment into our existing development processes.
Senior Cloud (Azure) Migration Specialist- PRIMARY RESPONSIBILITIES
Work with solution team to design, implement, and maintain Azure cloud-based solutions.
Develop standards, practices, and security documentation for various aspects of cloud operations aligned with department standards and security policies.
Planning and adhering to cloud adoption roadmaps.
Design and implement cloud deployment methodologies and processes.
Design and implement cloud monitoring methodologies and processes.
Troubleshooting deployed cloud applications for performance issues and/or application errors.
Senior Cloud (Azure) Migration Specialist -REQUIRED SKILLS:
Strong practical Azure experience including, but not limited to: Azure Spring Apps, Azure Kubernetes Service, Azure Functions, Azure Blob Storage, Azure Database for PostgreSQL, Application Gateway, Azure Front Door/CDN, Azure Firewall.
Proficient in Azure security practices (identity and role management, encryption, firewalls, etc.).
Familiarity with modern cloud application architecture.
Expertise with Infrastructure as Code (IaC) concepts, design and implementation.
Understanding of general security best practices for cloud-based applications.
Experience in providing support to production systems, troubleshoot production issues, perform root cause analysis, and implement fixes.
Experience with creating documentation on services and systems support processes.
Experience in taking Ownership and taking the Lead of Migration projects
Excellent collaboration, leadership and presentation skills.
Proven ability to work with on-site teams, as well as virtual teams.
Computer Support Technician
Technical Specialist Job In Philadelphia, PA
Role Description
This is a full-time remote role for a Computer Support Technician. The Computer Support Technician will be responsible for providing technical support and assistance to computer system users. This includes troubleshooting hardware and software issues, installing and updating software, and ensuring systems are secure and operational.
Qualifications
Proficiency in computer systems and network functions
Strong problem-solving skills and attention to detail
Excellent communication and customer service skills
Ability to prioritize and manage multiple tasks
Associate degree in Computer Science or related field
Lab Automation Specialist / Engineer
Technical Specialist Job In Lansdale, PA
Title: Lab Automation Specialist / Engineer
Duration: 12 Months Contract
**Not looking for "Testers"**
Comments/Special Instructions
Programming focused.
File transformations, sweeping files, converting to standard format, data-basing.
More engineering than data scientist
Education:
Bachelor's Degree Engineering, Computer Science, Life Sciences or equivalent with 2-3 years of relevant experience.
Required Experience and Skills:
- Must be a self-starter, able to work in an entrepreneurial and independent way when required.
- Must be a team player with strong collaboration and communication skills.
- Experience in software development or working with lab data capture systems or automation.
- Experience with scripting/programing in the following: python, C#, R, Spotfire, PowerBI, VBScript , SQL
Experienced with common data structures and queries like SQL, Oracle and other databases
Preferred Experience and Skills:
- Knowledge of software and script development including appropriate unit testing and integrating scripts into existing architecture
- Experience with . Button Go or a similar lab automation scheduling software (Momentum, Cellario, etc.).
- Experience with other programming languages like javascript, R, R-shiny.
- Experience with Web-based application development and/or database development.
- Experience with visualization applications including Spotfire and PowerBI
- Experience with lab equipment automation of data flows and equipment itself
- Experience with Cloud-based architecture (AWS, etc.)
Responsibilities:
- Work collaboratively with laboratory scientists and our automation lab specialists to help connect instruments and systems, developing novel scripts, applications and data infrastructure where required, with a focus on lab instrumentation integrations.
- Effectively manage small projects from conception through completion with a wide variety of stakeholders.
- Work with WDC team to prioritize highest reward projects and help shape the group's strategy.
- First line of defense in troubleshooting and error recovery.
Description:
The Workflow and Data Capture (WDC) team of Pharmacokinetics, Drug Metabolism and Bioanalysis (PDMB) in MRL, is seeking a DURATION Contract Lab Automation Specialist to support ongoing and new efforts to optimize our data collection and use in inventing new medicines at a cutting-edge automated incubation lab at our West Point (PA) site.
The WDC team's focus is on streamlining the workflows for improving automation and scientific data capture [within the labs] to provide the foundation for Client's translational modeling, AI/ML and decision-making platforms in our mission to develop ground-breaking medicines to improve patient's lives.
A large portion of this work currently supports the development and operational standup and optimization of a novel automation lab at our West Point Site.
The candidate will play a key role in development and delivery of the connectivity solutions for our data streams, laboratory instrumentation, robots and data storage solutions working closely with scientists and technical IT partners alike.
The successful candidate will be part of a collaborative cross disciplinary team working closely with other research functions and our IT colleagues.
Candidates must be willing to collaborate with our scientists to understand and uncover needs in workflow and data capture, sharing broadly with the team to help build and execute strategy and to aid in implementation of innovative solutions.
Technical Support Analyst
Technical Specialist Job In King of Prussia, PA
REQUIRED SKILLS:
2+ years of technical support with computer hardware and software.
Excellent customer service skills.
Experience supporting Microsoft Windows 11, Microsoft 365, Active Directory, Exchange, and Office 365 in a Microsoft-networked computer environment.
Experience supporting collaboration and meeting platforms such as Microsoft Teams or Zoom and related conferencing hardware.
A solid foundational understanding of networking & remote connectivity.
Experience developing knowledge base articles and technical documentation.
Proficiency in configuring and managing hardware and software using mobile device management systems (prefer Intune, Jamf, etc.)
Proficiency in supporting and managing enterprise print services.
Strong hardware troubleshooting skills.
Excellent communication skills
Consultative personality
RESPONSIBILITIES:
Own onboarding of new employees and provide technical support to associates in HQ and the remote offices.
Approximately 1/3 of your time will be spent onboarding duties, and 2/3 will be spent on user support.
Act as the IT ambassador to HR and the liaison between the HR team and the IT team.
Provide technical support for all installed hardware and software, including workstations, networks, servers, business applications, and systems.
Answer incoming incident tickets and calls to troubleshoot and resolve technical problems of minor to intermediate complexity, focusing on first-contact resolution.
This opportunity is a direct hire position in King of Prussia, PA. You can telecommute up to two days a week. Excellent culture and benefits include 401k, employee stock purchase plan, tuition reimbursement, and on-site gym.
PC Deployment Technician
Technical Specialist Job In Marlton, NJ
FirstPRO is accepting resumes for a PC Deployment Technician for our client, South Jersey's largest health system. This is a 6-month contract, requiring openness to travel to various sites around South Jersey. Pay is up to $30.00/hr based on experience.
These hands-on roles with our customer's PC Deployment Team require the following: • Configuration and staging of clinical and nonclinical (PC/Phone and peripherals) machines at our customer's on-site locations • Deployment of PC/Phone machines and peripherals for end users • Providing post deployment support at various locations • Responsible for equipment management - repurposing machines for redeployment/disposal • Report Deployment success/issues to the project team
Qualifications • 2 years of Desktop Support/Migration experience (within a clinical setting, preferred) • Ability to build, configure and deploy Windows 10 machines (laptops and desktops) and peripherals • Experience in post-installation support • Working knowledge of Windows 10 environment and basic network connectivity troubleshooting • Working knowledge of Printer/Scanner installation, configuration and support • Experience with disk encryption application such as BitLocker • Must be able to potential travel to client sites within South Jersey • Proficiency in MS Excel and MS Word • SCCM knowledge is a plus • EPIC Software Testing experience is a plus • Must be Covid vaccinated and have flu shot
Information Technology Infrastructure Specialist
Technical Specialist Job In Malvern, PA
Responsibilities
Network:
Management of firewalls (Cisco firepower)
Management of switches (Cisco and Aruba).
Management of VPN (Cisco AnyConnect)
Patch management
Server:
Management of virtual environment (vSphere 8 / VMWare)
Management of the servers (predominantly virtual and predominantly Windows)
Management of Remote Desktop Services
Patch management
Backup management
Desktop Support, where the above have been met:
L1 & L2 support
Windows 7, 10, 11
M365
Microsoft Azure
Other beneficial skills:
Management of Red Hat Linux
Experience of a regulated business
Knowledge of Cyber Essentials
Intune application packaging / deployment
Skills, Qualifications And Experience
An outgoing individual who is confident working alone or within a team environment
Flexible and quick to respond to changing working demands.
Able to work in a methodical manner, multi-task and prioritise own workload to match deadlines.
Ability to work well under pressure.
Ability to share knowledge / train colleagues.
Ability to explain technical concepts with an appropriate level of detail / technical content for various key Business Stakeholders.
Excellent fault-finding skills.
Excellent documentation skills.
About Us
Are you interested in working in science for a leading global Contract Research Organization that is expanding rapidly and delivering best in class service to its clients? If you are ambitious and hard working then keep reading, as we are looking for talented individuals like you.
We are globally recognised for our leadership in science and, as a result, you will have the opportunity to work with some of our industries smartest and most inquisitive people, in a flexible and supportive environment. It is the ideal place to expand your knowledge, take on new responsibilities and make ambitious strides in your career.
If you want to join us to help us deliver our mission of using our scientific capabilities to improve the quality of life of people, then we would love to hear from you.
PC Technician
Technical Specialist Job In Philadelphia, PA
Title: PC Technician
Duration: 3 month contract + extensions
Compensation: $23/hr to $27/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Benefits:
Competitive salary and benefits package.
Opportunities for professional development and growth.
Collaborative and supportive work environment.
Qualifications:
Minimum of 2 years of experience as a PC Technician or in a similar role.
Proficiency in Windows 11 installation, configuration, and troubleshooting.
Experience with laptop refresh processes and hardware upgrades.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Excellent communication skills, both written and verbal.
A proactive, go-getter attitude with a strong problem-solving mindset.
Ability to work independently and as part of a team.
Job Summary:
We are seeking a motivated and detail-oriented PC Technician with over 2 years of experience to join our dynamic IT team. The ideal candidate will have a strong background in refreshing laptops, extensive experience with Windows 11, and the ability to coordinate equipment shipments efficiently. A go-getter personality and excellent communication skills are essential for this role.
Key Responsibilities:
Laptop Refresh: Perform hardware and software refreshes on laptops, ensuring all systems are up-to-date and functioning optimally.
Windows 11 Expertise: Install, configure, and troubleshoot Windows 11 operating systems and related software applications.
Equipment Coordination: Manage and coordinate the shipment of IT equipment, including tracking, inventory management, and ensuring timely delivery.
Technical Support: Provide technical support to end-users, resolving hardware and software issues promptly and effectively.
Documentation: Maintain accurate records of all technical activities, including equipment inventory, support tickets, and system configurations.
Collaboration: Work closely with other IT team members to ensure seamless operations and support for all IT-related projects.
Desktop Support Specialist
Technical Specialist Job In Wilmington, DE
Provide swift and professional deskside IT support
Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
Collaborate with other support groups across global locations to help troubleshoot client issues
Utilize tools for building, monitoring and troubleshooting client devices
Participate in Disaster recovery testing exercises
Upholding procedures for logging, reporting, and statistically monitoring desktop operations
Write technical support and client documentation in form of Knowledgebase articles
Meet or exceed expected customer service levels
Other duties as assigned by the Level 2 Support Manager
Windows / MAC Support
Resolve Hardware / Software issues
Experience with VPN, Soft Phones, Remote Desktop, VDI
Asset Tracking / Inventory Management
Strong Communications Skills
Data Migration Specialist
Technical Specialist Job In West Chester, PA
Job Title:
PLM Data Migration Lead
Must Have Technical/Functional Skills
1. 6-10 years of Hands experience in data migration projects, preferably in a Windchill environment.
2. Should have working knowledge in PLM Domain
3. Solid understanding of Windchill data model, workflows, and configurations
4. Experience in migrating data from Non PLM to windchill environment is advantageous
5. Solid understanding of data migration concepts, methodologies, and best practices.
6. Knowledge of CAD data and engineering document management systems.
7. Should have experience in working with WBM tool .
8. Proficiency in Windchill data migration tools and utilities including Site consolidation tools and processes
9. Experience with data mapping, transformation, and validation techniques.
10. Proficiency in scripting languages for automating migration processes.
11. Excellent communication skills to collaborate with diverse stakeholders.
12. Relevant certifications in data management or PLM are advantageous
Roles & Responsibilities
1. 6-10 years of Hands experience in data migration projects, preferably in a Windchill environment.
2. Should have working knowledge in PLM Domain
3. Solid understanding of Windchill data model, workflows, and configurations
4. Experience in migrating data from Non PLM to windchill environment is advantageous
5. Solid understanding of data migration concepts, methodologies, and best practices.
6. Knowledge of CAD data and engineering document management systems.
7. Should have experience in working with WBM tool .
8. Proficiency in Windchill data migration tools and utilities including Site consolidation tools and processes
9. Experience with data mapping, transformation, and validation techniques.
10. Proficiency in scripting languages for automating migration processes.
11. Excellent communication skills to collaborate with diverse stakeholders.
12. Relevant certifications in data management or PLM are advantageous
Generic Managerial Skills
• Domain experience in Life Sciences and Medical Devices industry
• Experience in Agile and Waterfall Framework with its deliverables and project cycles
Patient Support Specialist
Technical Specialist Job In Horsham, PA
As a part of the customer service team, you will support eligible cancer patients and their caregivers through their journey. We are deeply committed to providing patients/caregivers with an exceptional service experience, so they are well-positioned for treatment and to receive care.
We are looking for someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This role represents a unique opportunity to directly assist patients/caregivers in close partnership with internal and external supplier partners.
The Patient Support Specialist will play a critical role in managing the day-to-day operations of the patient support program by assisting with patient/caregiver eligibility, enrollment, travel logistics and reimbursement where appropriate. To best support patients and their caregivers, the team will be set up as contact center with operating hours of 7:30AM to 8PM Monday through Friday in which you will be expected to work 8.5 hour shifts within operating hours.
The team operates on a hybrid/remote schedule, working 3 days in-office, 2 days remote.
MUST RESIDE IN OR NEAR HORSHAM, PENNSYLVANIA
This team operates on 4-week rotation schedule; all candidates must be comfortable with rotating shifts. Example of shifts:
-- 1 Week: 7:30 AM - 4:00 PM
-- 2 Weeks: 9:00 AM - 5:30 PM
-- 1 Week: 11:30 AM - 8:00 PM
You must welcome the challenge of working in a highly visible role where you can meaningfully impact the health and well-being of others. You should be a motivated self-starter and quick study who approaches assignments with urgency and diligence.
Responsibilities:
Serve as the point person for a select number of patients/caregivers in supporting their treatment through an online case management system
Respond to inquiries from patients/caregivers/sites regarding the patient support service offerings using a call guide resource
Perform administrative functions of requesting and responding to travel and logistics, sometimes urgently since last minutes change is highly probable while staying calm and offering support to the patient/caregiver
Validate patient travel expenditures in compliance with SOPs and provide reimbursement through third-party supplier partner
Enter and maintain accurate data and records into the patient management tool in compliance with the program requirements
Follow all SOPs to ensure program compliance in working with patients and capturing data requirements needed for the program
Capture all required elements for enrolled patients to process reimbursement and ensure compliance with the program requirements
Proactively work with patients/caregivers showing empathy and compassion throughout their treatment plan
Work to monitor performance and help find operational improvements in the end-to-end patient experience so that we can continue to improve our service offerings over time in support patients
Other duties as assigned
Qualifications:
Associate Degree required; B.S. or B.A. degree preferred
A minimum of 3 years of relevant experience is required, pharmaceutical/medical call center experience preferred
Excellent oral and written communication skills with the ability to demonstrate patient empathy and support is required, bilingual capabilities are a plus
Ability to learn and work within IT platforms to document patient cases
Effectively collaborate in a team environment that will require you to coordinate activities and build partnerships across internal/external organizations
Skilled in problem-solving and using personal knowledge and any other valuable resources to work through ambiguous situations and ensure a positive customer experience
Demonstrates excellent care management and ability to maintain records, in accordance with the program design and compliance standards
Eager to take ownership, be proactive, and see patients/caregivers through their entire CAR-T journey
This position will be in Horsham, PA at the CAR-T contact center and may require limited travel to other locations for business meetings (temporarily remote)
Willingness to flex in a dynamic fast-paced environment with changing patient/caregiver needs
Demonstrated excellence in communication skills in speaking with patients/caregivers in caring manner so they feel supported throughout their treatment journey
Demonstrates ability to complete tasks with sense of urgency while adhering to SOPs and established program business rules
Strong understanding of the importance of adhering to SOPs to ensure compliance throughout the process
Strong financial management skills to reconcile receipts for patient reimbursement
Self-starter skilled in problem-solving and using personal knowledge and any other available resources to work through ambiguous situations to resolve issues for patients/caregivers and ensure their complete satisfaction
Exhibits excellent organizational skills with the ability to prioritize activities to address patient travel, logistics and reimbursement support needs
Effectively work in a team environment that will require you to coordinate activities, build partnerships across multiple stakeholders, both internally and externally
Agile learner who is comfortable operating in complex environments and shielding patients/caregivers from the complexity
Passionate about supporting cancer patients with multiple myeloma, with the ability to translate their needs and serve as a resource for our services
Get a complete career fit with Kelly .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly:
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
AV Technical Solutions Engineer
Technical Specialist Job In West Chester, PA
Great Benefits
Medical
Dental
Vision
401K with a match
28 paid days off including company holidays
5 different Flexible Spending account options
New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.We are looking for team members to contribute to and deliver our mission: To deliver and support technology solutions that securely connect people, places, and information. New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.New Era Technology provides a team-oriented culture, a positive environment filled with an incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.Requirements:
SUMMARY: The AV Solutions Engineer is responsible for AV System Design and creation of CAD drawing diagrams including detailed specifications and integration of electronics. Information will include Design-Build, Audio, Video, Video Conferencing and Integrated Control system information for proper operation. The AV Design Engineer will partner with Sales and Project Managers to assemble materials and labor estimate for proposals and bids, determine equipment quantities, pricing and labor to complete installation according to customer expectations and maintain project management database to monitor project productivity and accuracy. With a knowledge of state-of-the-art integrated audio, video, lighting systems and digital signage this position will provide professional designs and systems engineering support required to take a project from inception to completion and client acceptance.
Primary Responsibilities: :
Perform comprehensive, audiovisual equipment bids for customers, including low voltage wiring, trim-out, equipment rack setup-layout, system processing, flat panel displays, projectors and projection systems, media rooms, audio hardware, speakers and computer control systems.
Participate in meetings as needed.
Partner with Sales, Project Management, Purchasing, Service, Fabrication to interpret project specifications and drawings, determine system layout, programming requirements, system testing and developing bill of materials to include appropriate amount of job-related labor to perform the project, generate comprehensive project equipment lists and scope of work.
Design building layouts, floor plans, rack elevations, consoles, etc. utilizing various formats to Sales Associates and Project Management.
Conduct and document final drawing review processes.
Coordinate Design & Engineering tasks with Architects and Engineers.
Assist sales with client visits, presentations and in the preparation of proposals.
Maintain high-level of personal expertise in current and future technology.
Assist in training of new products, technologies, and Design & Engineering procedures.
Competencies:
· Should possess a working knowledge of equipment connectivity, wiring, electronics,
operation, installation of professional Audio, Video, Conferencing, and Control.
· Must have experience reviewing bid documents for purposes of evaluating
and preparing comprehensive bill of materials and scope of work descriptions.
· Must possess superior interpersonal skills and be a team player with the ability to
manage projects, multiple tasks simultaneously and adjust to shifting priorities.
· Must possess a strong sense of urgency.
· Strong experience with computerized design programs is expected.
· Experience in other computer programs such, as Microsoft Office, Microsoft Project or
other project software is an advantage.
· Experience in the design of networked computer-controlled systems, video conferencing
and digital signage is a plus.
· The ability to work closely as a member of a team while at the same time having a high level
of personal initiative to work without close supervision.
· Will interact directly with the client and senior management personnel as demanded by
the project requirements.
PHYSICAL DEMANDS: The successful candidate will have the ability to stand and or sit for long periods of time. Additionally, some extensive walking may be required for site surveys/walk-throughs.
REQUIRED EXPERIENCE & EDUCATION: Degree in Electronics or similar field preferred. Minimum of 7 years servicing, designing, and engineering commercial and professional AV Systems required. AVIXA CTS Required; CTS-D and/or CTS-I preferred.
WORK ENVIRONMENT: New Era Technology office and client sites, domestic and international.
EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5:00 PM. However, slightly modified hours may be accommodated.
TRAVEL: It is expected that this position will require a minimum amount of travel. It will also be required that the Solutions Engineer will travel to customer and vendor sites. Travel to industry events such as: LDI, NSCA, ESTA, PLASA, INFOCOMM, NAB and other industry related conventions and vendor training seminars may be required.
This role offers full remote flexibility and an annual compensation of $85K.
PM21
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