Technical specialist jobs in Idaho Falls, ID - 62 jobs

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

CDM Smith is hiring Automation and Instrumentation & Controls Professionals! Are you a motivated self-starter? Are you passionate about SCADA programming process control system design? Are you looking to join a company that values career growth and offers a supportive work environment? CDM Smith might be a great fit for you! We have multiple openings for Automation and Instrumentation & Controls Specialists to support our public, private and federal clients locally and around the world with all phases of SCADA automation projects. An Automation Specialist at CDM Smith: - Creates basic to moderately complex instrumentation, controls and related systems designs using 3D and 4D design practices. Assists with specification development. Creates basic to moderately complex human-machine interface (HMI) graphics, programmable logic controller programming (PLC), report development, etc. Assists with testing and startup of control systems. - Reviews basic to highly complex component level shop drawings, contractor clarifications. Assist with testing oversight. - Leads staff and provides direction and mentoring for junior staff. Reviews the work of junior staff as necessary. - Under general supervision, assists in the preparation proposal sections and presentations, as directed. Supports marketing and new business activities as requested in support the Automation strategy. May participate in proposals. - Performs other duties as required. \#LI-LP2 \#LI-HYBRID **Job Title:** Automation Specialist 4 **Group:** ISO **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's Degree - 5 years of related experience Equivalent additional directly related experience will be considered in lieu of a college degree. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. **Preferred Qualifications:** - Experience with Water/Wastewater highly preferred. - Experience within an Engineering and/or an integration firm highly preferred. **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 20% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Skills and Abilities:** - Strong knowledge of instrumentation, controls and related systems designs. PLC and HMI experience required. - Excellent communication skills. - Strong knowledge of Microsoft office suite of programs. - Expert knowledge of 3D and 4D design practices. **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $81,765 **Pay Range Maximum:** $134,909 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Driver's License Requirements:** An appropriate and valid driver's license is required. **Seeking candidates for a potential future opportunity!:** We are looking for qualified candidates for this position in anticipation of future project opportunities. Please note this is an "Evergreen" position which will be used to build our candidate pool but is not a role that is open at this time. If you are interested in being considered for this position should this position become available, we encourage you to apply to be part of our talent community. By having your information on file, we can reach out to you when this or a similar role officially opens. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Colossal Contracting, LLC is looking for Cleared Computer Technicians to support an ongoing project in Idaho Falls, ID. This individual must have an active DOE Q clearance or an active DOD Secret clearance at a minimum. This individual will be a full-time employee and will be responsible for providing preventive and remedial maintenance for all standard desktop devices and peripherals. The desktop equipment list for each site includes a variety of PC systems (with keyboards, monitors, card readers, and mice) from major manufacturers. Peripherals are primarily printers, scanners, web cameras, headsets, card readers, projectors, and KVM switches. The Computer Technician will be a part of a team of 17 technicians sitting across multiple sites in support of our customer and will answer to a Project Manager onsite. Essential Duties & Responsibilities Provide periodic and preventative maintenance services based upon Original Equipment Manufacturer (OEM) recommendations. Provide remedial services as required to keep desktop devices in good working order. Responsible for maintaining inventory at the minimum levels necessary to maintain operations and reduce obsolescence of spare parts. Create monthly inventory reports and replace components used from spare parts inventories and adjust inventories to support the performance level required. Refresh approximately 25% of the total number of computers per site on an annual basis. Swap out defective units in order to maintain continuity of operations. Troubleshoot and repair desktop devices. Work with the Project Manager to recommend upgrades of existing equipment and configurations as technology permits. Knowledge of software installations and image generation (device imaging) procedures. Interface with the end user to resolve desktop productivity suite issues. Implement all OEM firmware/software updates on networked printers as directed by the customer. Install images on desktop/peripheral equipment if requested. Partake in the annual deployment of desktop PCs. Other duties as assigned by the customer. Requirements Minimum of 1 year of technical experience working in a desktop support or helpdesk setting. Ability to creatively solve challenging technology problems Must be able to manage multiple tasks simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment. Passion for customer service. Strong communicator that can work without direct supervision or detailed direction. Experience with using and managing Remedy ticketing systems. Candidates must be able to work on-site at client sites in the surrounding geographical region. Technical Certifications including but not limited to: A+, Net+, CCNA Active DOE Q Clearance or DOD Secret Clearance required. Can hold up to TS/SCI. Travel Periodic travel to worksites in the same geographical region may be required as needed. Position Type/Expected Hours of Work This is a full-time position, Monday through Friday. Job Type: Full-time employee of Colossal Contracting, long-term contract. Benefits Offered Competitive base salary Paid Time Off Retention bonuses Education/Certification reimbursement 100% Employer paid Health, Vision, Dental insurance for Employee 401k Colossal Contracting, LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB) who takes pride in supporting our CUSTOMERS and COUNTRY. For the last 10 Years our mission is to provide our customers with ground breaking solutions and support in all aspects of our services. Colossal is a company built on military core values and committed to the success of our customers and employees. If you are looking for an exciting opportunity to be part of something greater than yourself then submit your resume for your chance to be part of the team/family. Check Us Out : ******************** Qualified candidates please send resumes to Joseph Gros at ************************

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Allegheny Science & Technology (AST) is seeking an IT Customer Support / Field Service Technician to support our DOE customer in Idaho Falls, Idaho. This position is 100% onsite and will support a 9/80 schedule. Duties and Responsibilities: Respond to and diagnose problems through discussions with users including problem recognition, research, isolation, and resolution steps. Utilization of problem management database and help desk systems. Answer the help desk phones, input tickets into the automated tracking system, troubleshoot customer problems and provide customer assistance on all major products in the DOE-ID computing environment including, but not limited to: Microsoft Windows, Microsoft O365 Outlook, Microsoft Office Suite, Microsoft Teams, and other applications specific to DOE-ID. Maintain all hardware including desktops, laptops, printers, monitors, keyboards, disk drives, scanners, FIPS 140-2 compatible thumb drives and other peripheral equipment. Ensure proper setup with the latest standards for all desktop and laptop systems. Image systems, address vulnerabilities, and office setup. Assist in the distribution of security patches and ensure proper and timely installation. Required Qualifications: Minimum of two (2) years of experience supporting a Help Desk / Service Desk / Field Technician environment OR active A+ Certification with a minimum of one (1) year of related experience. Must have at least a High School Diploma. Strong communication skills, both written and verbal. Must have technical experience with Microsoft Office products. Experience troubleshooting hardware related issues. Must maintain a high level of customer service relationship standards. Have a high level of time management skills in handling tasks, prioritizing tasks, completing tasks, and arriving to work on time. Ability to obtain Government BAO clearance or higher, and an HSPD-12 badge. Desired Qualifications: Active A+ certification. Prior experience supporting government type operations office's computing environment in a Help Desk capacity. Ability to obtain a DOE L or Q security clearance. Other Qualifications: US Citizenship is required. Multiple factors contribute to determining the final pay for a position. These include, but are not limited to, relevant work experience, skills, certifications, and competencies that align with the specific role, geographic location, educational background, and contract provisions related to labor categories specific to the position. We are committed to offering a competitive compensation package that reflects the value and expertise that each candidate brings to our team. The pay range for this position based on full-time employment is $55,000 - $65,000.

Habilitative Skills Paraprofessional/Technician/Specialists JobID: 6414 Support Staff/Habilitative Skills Technician Additional Information: Show/Hide HABILITATIVE SKILLS PARAPROFESSIONAL POSTING DATE: August 19, 2025 CLOSING DATE: For best consideration please apply by August 26, 2025. However, position will be open until filled. ADDITIONAL INFO: Seven (7) hours per day. DAYS: Nine month employment. SALARY SCHEDULE: Rate of pay will be $16.78 per hour. START DATE: Beginning of the 2025-26 school year. JOB SUMMARY: The principle function of an employee in this class is to provide assistance to special education students who are requiring significant and regular personal care, behavior interventions, functional life skills acquisition, and functional academics. The position assists in the implementation of a student's Individual Education Plan (IEP). The position works with students who have more severe physical, emotional, and/or learning disabilities. The work is performed under the supervision of a special education teacher, classroom teacher, and the building Principal. The principle duties of this position are performed in a classroom environment and may include exposure to body fluids and some personal injury risk from student behaviors. Candidates will be billing Medicaid and attending a yearly training provided by Pocatello/Chubbuck School District Number 25. Pocatello/Chubbuck School District employees in this classification must exhibit the following qualities: * The ability to work with students with emotional, physical, and mental disabilities, ability to support students one on one and small group situations. * Demonstrated knowledge of effective behavioral methods. * Ability to maintain a positive learning environment. * Excellent organization skills. * Excellent interpersonal and communication skills. * Able to work under deadlines. * Maintain confidentiality of staff and students. * Ability to lift up to fifty pounds and push and pull up to one hundred pounds. * Have a growth mindset and not be threatened by constructive feedback. JOB QUALIFICATIONS: Must be highly qualified. Requires a high school diploma or equivalent AND successful completion of a minimum of 32 academic core college semester credits that will lead to a Bachelors Degree OR must pass the ETS Paraprofessional Praxis Assessment Test. COPY OF TRANSCRIPTS MUST BE UPLOADED WITH THE APPLICATION. Candidate will be placed on Level 5 of the salary schedule. EMPLOYMENT INFORMATION: School District employees that are interested must apply through the District on-line application system, AppliTracks, internal applications. If not employed in a paraprofessional position, transcripts must accompany the application. Applicants that are not currently employed with the District will need to complete the external application. BENEFITS INFO: Medical, Dental, Vision, Life Insurance and Public Employees Retirement are available to Classified employees who work at least half time (20 hours per week) or more in a regular position and to Certified employees with a .50 FTE or greater contract. There are no benefits for part time (3.5 hour) Instructional Paraprofessionals.

Do you possess a variety of technical skills and are you interested in helping people? Consider becoming U-Haul Company's newest Project Management Technician. In this role you will help to maintain U-Haul facilities to aid your colleagues in providing the highest standard of service to customers. In exchange, this rewarding position comes with excellent benefits Project Management Technician Minimum Qualifications: Experience performing and utilizing tools and equipment in any of the following areas: carpentry, metal framing, painting, masonry, electrical, HVAC, plumbing or landscaping Respond promptly and efficiently to facility needs. Collaborate on projects or work alone as needed. Valid driver's license and a good driving record to operate a motor vehicle; adhere to all local vehicular regulations while driving Work Environment: The work requires observing necessary safety precautions while working around moving parts, machines for building and site maintenance. The use of protective clothing or gear such as masks, goggles, gloves or shields may be required. Physical Demands: The work requires some physical exertion such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted. U-Haul offers Project Management Technicians: Full medical coverage, if eligible Prescription plans, if eligible Dental and vision plans Registered Dietitian Program, if eligible Gym Reimbursement Program Weight Watchers, if eligible Virtual doctor visits Career stability Opportunities for advancement Valuable on-the-job training Tuition Reimbursement Program Free online courses for personal and professional development at U-Haul University Business-travel insurance You Matter Employee Assistance Program Paid holidays, vacation and sick days, if eligible Employee Stock Ownership Plan (ESOP) 401(k) savings plan Life insurance Critical illness/group accident coverage 24-hour physician available for kids MetLaw Legal Program MetLife auto and home insurance Mindset App Program Discounts on cell phone plans, hotels and more LifeLock identity theft protection Savvy consumer-wellness programs - from health-care tips to financial wellness Dave Ramsey's SmartDollar Program U-Haul Federal Credit Union membership U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

JOB DESCRIPTION: IT Support Specialist Classification: Full-Time; Salary; Exempt; Pay Grade: E Location: SEICAA's Service Area (Based in Pocatello, Idaho) Benefits: Health/Vision/Dental; Life Insurance; Short Term Disability; Simple IRA Reports To: Chief Executive Officer Summary of Work Provide technical management and support services for SEICAA's Information Systems (IS) environment and employees. Overview of Responsibilities • Configure, maintain, and upgrade PC, networking, and telecommunication hardware and software. • Provide frontline support for staff; Maintain overall stability of network and communication systems. • Develop and implement systems that support SEICAA's operations; Train users on hardware and software products. • Track inventory and compile records and reports related to SEICAA's Information Systems environment. • Perform other duties as assigned. Requirements Requirements Education, Experience, and Knowledge Skills and Abilities • Associate degree in technology or related field of study preferred. • Experience in Information Systems/Technology preferred. • Experience planning effective technology solutions to complex business and compliance problems, and implementing and maintaining such solutions in a cohesive, integrated network environment. • Knowledge of PC, server, network, mobile, telecommunication, and security/surveillance hardware, software, and systems; Knowledge of internetworking, backup/redundancy methodologies, and web development. • System administration, research, project planning/development/implementation, and budgeting skills. • Knowledge of Microsoft Office programs • Computer skills; Familiarity with typical office technologies. • System administration, research, project planning/development/implementation, and budgeting skills. • The ability to operate all necessary software programs and develop new programs as necessary. • Clerical skills including filing, archiving, recordkeeping, records retention, data entry, and compliance. • Effective oral and written communication skills; the ability to communicate clearly. • Organized, attention to detail, and punctual. • Self-directed; Can work independently and in a team; Can establish working relationships with Agency employees, the public, and partners; Follows instructions; Follows policies and procedures; Maintain confidentiality of sensitive information. • Ability to understand and implement complex regulations. • Ability to multi-task and manage multiple projects with effective time management skills. • Ability to perform duties with or without reasonable accommodations without endangering self or others. Conditions • Bondable, insurable under SEICAA's insurance policy, and maintain a valid driver's license. • Able to attend meetings or training opportunities to enhance expertise and performance as scheduled. • Willing to travel on Agency business at Agency reimbursement rates. • Able to occasionally lift up to 35 lbs. • Must successfully pass mandatory pre-employment drug and background screening.

Team CATHEXIS elevates the government contracting experience through rapid response, deep skill, and thoughtful problem-solving and communication. Our core capabilities are our top-tier program and project management, data analytics, and audit services, the backbone of which is our integrated approach to operational excellence. You worked hard to get to where you are. You strive to make every day better than the day before. So do we. Team CATHEXIS operates with an all-in mindset. We are working together to create a company that supports our shared values and individual goals. Our values are centered around Respect, Engagement, Customer Service, Integrity, Teamwork, and Excellence in everything we do for our employees, clients, partners, and communities. We believe success is best when we listen and lead with empathy; model high standards of ethics to provide a rewarding candidate experience; work hard, have fun, and appreciate the strengths we all bring to the team; and empower our employees to create innovative and trusted results. We are looking for a dynamic Entry Level Tier 1 Help Desk Specialist to join our team. The Help Desk Specialist position will work in Pocatello, ID and will primarily support a federal customer's technical support team. The right candidate will join a large Enterprise support team providing direct Tier 1 support to end users for either PC, server, or mainframe applications and hardware, supporting approximately 50,000 users inside and outside the United States. The users you will support carry out our nation's mission of fighting terrorism, espionage, defending against cyber-attacks, and major criminal threats. These positions require individuals committed to supporting the mission by providing high-quality and courteous customer and technical support. This position performs activities associated with implementation, integration and support of computer systems in mission critical response operations environment. Responsibilities The responsibilities include, but are not limited to: Provide IT support to all customers Receive customer IT queries by multiple methods (phone, self-service, etc.) Provide the necessary information in the ticket in the event the ticket is passed to another solver group Triage and troubleshoot tickets submitted Change and reset passwords on all FBI enclaves Provide desktop software application assistance and installation Resolve trouble tickets while interacting with the user, First Call resolution (FCR) or escalate to other support entities Remotely access the end-user's desktop to provide support Provide customers with status of the ticket and serve as primary support admin through ticket resolution Give guidance to customers to resolve their issue and prevent recurrences of the issue to the best extent possible Provide expert technical support to customers having varying levels of computing skills Provide detailed diagnostic summary for the next tier level support Writing comprehensive diagnostic details in tickets after troubleshooting and triage activities Interacts with management to facilitate timely problem resolution Knowledge in the use of and application of metrics to increase efficiency and solve issues Possesses excellent communication skills Requirements Active Top Secret Clearance Ability to work in a 24/7 environment Ability to work 5 days/wk onsite in Pocatello, ID 0-4 years of experience with Call Center, Customer Service, and/or Help Desk environments Strong interpersonal and service-oriented communication skills Ability to learn and adapt to new job skills, processes, and procedures Bachelor's Degree or equivalent experience or technical certifications (a plus) Benefits CATHEXIS offers competitive compensation packages to all eligible employees. Our goal is to provide a compensation package that reflects the value you bring to our team, is competitive with national average market rates, and promotes your financial security and personal well-being. The annual salary for this role is $54,400. Please note that the salary information provided is a general guideline. CATHEXIS considers various factors in its final offer, including location, qualifications, experience, and skills. Performance Bonuses Medical Insurance Dental Insurance Vision Insurance 401(k) Plan (Traditional and ROTH) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off 11 Federal Holidays Parental Leave Commute Benefits Short Term & Long Term Disability Training & Development Wellness Program Community Outreach Initiatives CATHEXIS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability EEO IS THE LAW. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Recruiting Department *******************************

Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Full-time, Part-time Description Title: Youth Support Specialist Purpose: Utilize your training, lived experience and experiential knowledge to mentor, guide and coach members as he/she works to achieve self-identified recovery and resiliency goals. Qualifications: Must be at least 18 years or older. It is preferred that the specialist be at least 21. High School education Has had lived experience with SED or SED co-occurring with substance use disorder as a youth (standalone SUD lived experience is not eligible). Has been in recovery for a minimum of 1 year. Has an active Peer Support Specialist certification. Has completed the required Magellan Idaho Youth Support Endorsement training. Department: Community Work Supervised by: Team Leader/Program Director/Clinical Supervisor Positions supervised: None Location: Client home, designated office space and/or community locations Requirements Job functions, responsibilities and authority: Model recovery and share their stories of lived experience to connect and engage youth in the recovery process. Youth Support is directed by the youth participating in services and aligns with the specific hopes, goals, strengths and needs of the youth. Youth Support Specialists are trauma-informed and use a strength-based framework that emphasizes physical, psychological and emotional safety. Support and educate the youth on navigating behavioral health systems. Helps the youth to develop a network of support. Empowers the youth to develop skills to improve their overall functioning and quality of life. All services are provided in a manner that is strength-based, culturally competent and responsive to each member's individual psychosocial, developmental, and treatment care needs. Collaborate with the youth and any other individual selected by the youth to create an individualized recovery plan that reflects the member's needs and preferences. As a minimum, the YSS will collaborate with the member to formally review the recovery plan every 90 calendar days. However, revisions to the recovery plan will be make whenever there are significant changes in the member's condition, needs, or preferences. Complete accurate progress notes documenting all YSS interventions. Submit all progress notes, reviews and treatment plans from the previous week Sunday by midnight, along with timesheets and weekly hours forms. Note corrections are due Tuesday at noon. Reviews and recovery plans corrections are due Thursday at noon. Allow new employees the opportunity to shadow you while providing direct service as a training tool. Any other tasks as assigned Attend weekly meetings as assigned Comply with any supervision requirements as needed and outlined in Policies and Procedures. Report accusations of abuse as outlined in Policies and Procedures #320. Maintain all required documentation for employee file including any certificate requirements and a current enhanced background check Salary Range: $17/hr-$21/hr Salary Description $17-$21/hr

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. The Clinical Support Lead is required to assist the PIP Clinical Lead in performance managing performance management advice and feedback to the Supply Chain Partners to supply a quality professional service to standards of service delivery and performance indicators consistent with contract needs. Clinical Support Leads ensure professional standards are maintained in all medical work through audit, feedback and Support. Essential Duties and Responsibilities * Jointly supporting all HPs with SDM, ensuring each HP has an appropriate support actions and clear progression path. Able to identify trends and risks from available MI. * Providing structured support for new entrants in line with business need. Providing analysis and clinical intervention to support HPs through their journey to approval. To monitor audit grade run. To complete competency assessment as needed, and to ensure all relevant dates and information are provided to audit support team to share with DWP at approval stage. * Ensuring all HPs complete required CME and mandatory training in a timely manner. * To ensure that all HPs are up to date with CPD and have a detailed understanding of any changes relating to PIPAG & DWP guidance to enable effective cascade within the HP community, and provide governance to ensure this is taking place effectively. * To ensure quality assurance for every clinical task relevant to their team - assessment, audit, SREL, advice, rework. To ensure regular checks are completed and an action plan of support implemented as needed. * To complete audit/assessment/advice as determined by the business need. * To maintain personal approval in specific discipline i.e. completing F2F assessments and audit within the required time frame. Key contacts & Relationships Internal Service Delivery Manager RSDMs/CDMs Head of PIP Clinical & Operations Audit CSLs Trainers External Stakeholder meetings as required Engagement with DWP as and when required Qualifications & Experience Essential Qualified health professional (nurse, occupational therapist, physiotherapist, paramedic) Competent Disability Analyst Worked as a competent health professional for a minimum of 1 year Approval and consistent performance in key PIP tasks Able to deliver productivity and quality standards agreed between the Maximus and the Department Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus Creating and executing action plans to drive performance improvement Able to coach and inspire HPs Able to build strong working relationships, influencing and empowering others to make pro-active decisions Enjoy working on practical and technical tasks, investigating or observing situations to identify and implement solutions Performance driven with strong performance management to drive continuous improvement Display confidence and a calm and steady presence to effectively manages difficult situations Desirable Experience in a supervisory or leadership role with strong performance focus Experience of working within a multidisciplinary team and build positive working relationships with both clinical, operational and support services Individual Competencies Essential Able to collate trends and analyse MI to create and action relevant support plans. To be able to respond proactively to devise solutions at a team level to support performance of the contract. Able to apply professional skills and manage own professional competence and accountability, in accordance with the appropriate governing body Code of Conduct Complies with all applicable continuous professional development requirements Able to effectively develop and support HPs to improve maintain performance standards Able to ensure that professional practice standards and "best practice" are maintained in all areas of work Flexible and adaptable Able to understand and respond proactively to changing customer needs Able to collaborate effectively with wide variety of needs to drive a performance culture Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences Able to drive innovation, and identify ideas and solutions to benefit the wider business Travel Requirements As required throughout region EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 42,500.00 Maximum Salary £ 42,500.00

Booth Management Consulting LLC (BMC) is a diverse CPA firm that provides accounting, auditing, and management consulting services to public and private clients nationwide. Our employee-friendly company environment emphasizes quality of life, initiative, creativity, strong work ethics, and loyalty. We seek qualified, motivated, and progressive individuals to join our team as a Contract Management Support Specialist. Position Summary This position will support the U.S. Department of Energy, Idaho Operations Office (DOE-ID), in collaboration with the Office of Nuclear Energy (NE) programs and other Department of Energy offices, providing specialized administrative and technical support to the Contracting Officers (COs) and other contract management personnel. Key Responsibilities Preparing, routing, and distributing contract-related correspondence. Maintaining contract modification records. Preparing various reports for managers. Assisting with annual financial assistance awards and providing IDMS support. Experience & Qualifications Bachelor's Degree in Business Administration, Finance, Supply Chain Management, or a related field, or an Associate's Degree plus 5 years relevant experience; OR 7 years relevant experience. Three (3) years of relevant experience in a government capacity. Strong understanding of federal contracting processes and FAR principles (especially Parts 4, 13, 15, 16). Excellent organizational and document management skills. Proficient in Microsoft Office Suite and federal acquisition systems (e.g., IDMS, STARS). Experience working in a DOE environment is preferred. BMC is an equal employment opportunity (EEO)/affirmative action (AA) employer that is committed to providing a workplace that is free from discrimination based on race, color, ethnicity, religion, sex, national origin, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, pregnancy, genetic information or any other status protected by applicable federal, state, local or international law. These protections also extend to applicants.

**If you are a current Idaho Power employee, please apply through the Employee Portal. Application Deadline: 01/23/2026 at 11:59 pm Mountain Time # of Positions: 1 Job Type: Regular Non-Exempt Pay Range: 37.25 - 52.06 Minimum Age Requirement: Job Description: Idaho Power - located in Pocatello, Idaho - is looking for an Information Technology (IT) Field Services Technician I or II to join our IT team. It's an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we're working hard to provide our customers with the safe, reliable, affordable energy they depend on. What does an IT Field Services Technician I or II do for us? They serve as a critical liaison between the business and IT. As part of the Regional and Fleet Technology Support team, this role is responsible for helping resolve employee's technical issues as well as finding ways to perform their work better using technology. This position requires a strong level of customer service and the ability to explain complex technical concepts in terms that are easy to understand. Work Environment & Travel This position requires a high degree of independence and self-motivation. The IT Field Services Technician will frequently work with limited direct supervision, managing tasks and resolving issues autonomously. The role involves regular travel to remote office locations to provide hands-on support for hardware and software troubleshooting, installations, and upgrades. Candidates must be comfortable working in varied environments and possess strong organizational and communication skills to coordinate effectively with remote teams and end users. Planning, coordinating, and reporting activities to maximize value and efficiency for the time spent at locations will be essential. In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state. A COMPETITIVE CANDIDATE WILL HAVE Knowledge of: Windows Operating Systems, Microsoft Office Networking technology and troubleshooting methodology, virtualization technology, Active Directory and GPO Microsoft licensing for client OS and applications Preferred: Server administration skills Project management Video conferencing software, audio/visual equipment configuration, application deployment tools, SCCM, Intune, and Citrix Skills in: Excellent oral and written communications Strong problem-solving skills and customer service orientation Customer service and diplomacy Preferred: Server and network troubleshooting skills obtained through work experience or certifications Ability to: Work independently and manage time effectively Build and deploy desktop, laptop, and tablet images Troubleshoot PC and network issues Work well in team environment Strong time management Adapt quickly to new initiatives An IT Client Services Technician II will also have the ability to: Participate on project teams and lead initiatives, work with external vendors on support issues MINIMUM REQUIREMENTS IT Field Services Technician I Education: Associates degree or technical vocation certification in computer science, computer information systems, or an equivalent IT field OR An equivalent combination of related experience, training, and/or education Preferred: Bachelor's degree in computer science, computer information systems, or equivalent IT field Experience: 2 years of experience providing high-level technical support on hardware and software in a corporate enterprise environment OR 2 years of experience providing Help Desk phone support within a corporate IT department Licenses & Certifications: Valid driver's license with an acceptable driving record based on driving requirements for the position Preferred: CompTIA A+, CompTIA Network+, CompTIA Security+ and Microsoft MTA, ITIL v3 (or above) IT Field Services Technician II Education: Associates degree or technical vocation certification in computer science, computer information systems, or an equivalent IT field OR An equivalent combination of related experience, training, and/or education Preferred: Bachelor's degree in computer science, computer information systems, or equivalent IT field Experience: 3 years of experience providing high-level technical support on hardware and software in a corporate enterprise environment Licenses & Certifications: Valid driver's license with an acceptable driving record based on driving requirements for the position CompTIA A+, Microsoft MCSA or MCSE Preferred: CompTIA Network+, Security+ and/or Server+, ITIL v3 (or above) PHYSICAL REQUIREMENTS Normal office and/or operating environment. Job requires the person to bend, stoop and squat, crouch, crawl, twist, kneel, balance and reach. Rarely lift shoulder high and above items weighing 40 lbs.; occasionally lift waist high and knee-high items weighing up to 40 lbs. Use exertional force less than 35 lbs. to push/pull objects. Occasionally carry with either one hand or two items weighing up to 40 lbs. ADDITIONAL INFORMATION IT Field Services Technician I Must be able to perform high quality work under the supervision of the Desktop Service Leader. Solves problems with a positive attitude and collaborative approach with other employees. Possesses the ability to prioritize work when faced with competing priorities. Communicates clearly in a manner that builds trust and confidence with customers and peers. Position requires flexibility with regards to work location and customer support areas. IT Field Services Technician II Must be able to perform high quality work with minimal supervision. Solves problems with a positive attitude and collaborative approach with other employees. Possesses the ability to prioritize work when faced with competing priorities. Communicates clearly in a manner that builds trust and confidence with customers and peers. Job may require occasional overnight stays and use of a company vehicle when traveling to regional locations (Idaho and Oregon). Position requires flexibility with regards to work location and customer support areas. Competencies: Adaptability, Applied Learning, Building Customer Loyalty, Collaborating, Communication, Decision Making, Innovation, Managing Work, Quality Orientation __________________________________ Need Assistance Completing Your Application? Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company: Phone: ************ or Email: ******************* Idaho Power is an Equal Opportunity Employer We're proud to be an equal opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws. Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.

Provide more in-depth knowledge about financial or facilities systems and functions than the Tier 1 Technician. This is the primary ticket solver in Ask Finance. Assist a Tier 1 Technician in solving technical and functional problems and investigate elevated issues by confirming the validity of the problem and seeking solutions to more complex problems or questions. Work with system and business owners to escalate/discuss issues and understand new processes or functionality. Create and publish knowledge management articles. MID-LEVEL: Staff member has 5 to 10 years of experience. A mid-level labor category typically performs all functional duties independently. Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring individuality and in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable. Top Secret Clearance is required.

The Technical Support Engineer based out of our Idaho office will be part of team that is the primary technical support contact for customers, prospects and partners. This position will be responsible for ongoing customer support while also providing assistance with system design and installation services. In a continuing effort to serve our customers, the Technical Support Engineer will also help identify system enhancements that will maximize system performance and address evolving customer requirements. Lastly, the Technical Support Engineer will strive to improve our support capabilities by documenting best-practices and sharing knowledge and experience with partners and peers. Essential Duties and Responsibilities: Provide exceptional customer service, support and training to ensure the highest level of customer satisfaction. On-site install of new equipment (software and mechanical) Provide solutions and repairs both remotely and on-site. Assist the Development organization in identifying and prioritizing product enhancements and new solutions required to meet customers' demands. Build/maintain technical and support relationships with staff, customers and partners. Expectations: You will be expected to demonstrate the attitude, commitment and passion necessary to satisfy our customers and grow our company. You will be expected to put forward the effort necessary to quickly learn about our products and technology to achieve our customer support commitments. Based on the critical nature of our solutions, must be willing and able to work and travel on off-hours (i.e., early mornings, late evenings and weekends), with limited notice, to support our customers and/or fulfil project commitments. With advance notification, you may be expected to travel out of state or country to support our customers or receive training as required. Qualifications: 5+ years of experience providing technical sales support (remote & on-site) in a solution-oriented software and/or mechanical environment. Demonstrated ability to effectively listen, solve problems and provide support to customers. Successful history of driving results & recognized as a key contributor in his/her prior role. The ability to communicate technical concepts to non-technical individuals (mainly customers). The ability to work between diverse organizations with overlapping business drivers and needs. The ability to work in a high-pressure, schedule-driven/evolving work environment. Excellent oral and written communication skills, including workgroup facilitation. A self-motivator. Bachelor's degree in engineering/computer science or Trade School for electrical, or comparable work experience in a related technical field. Computer and office equipment knowledge required to fulfil your responsibilities and support our customers will be provided by the company. Supplemental Information: Approximately 40 hours /week is required to efficiently perform the job duties. Generally, working hours are Monday to Friday 8:00am to 5:00pm but weekends and off hours are not unusual, and may happen on short notice. Expected to work varying amounts of overtime, especially for periods of high volume work This position also requires availability and accessibility to respond to customer calls outside of normal business operating hours in the evenings and during weekends. Lifting and moving equipment required Must possess a valid Driver's License. Report directly to Technical Support Manager, WA. Depending on the situation (i.e., project, location, job function, company growth, etc.), you may also be directed by other company personnel as required Compensation & Benefits: Dependent on experience. 18 days of paid vacation per annum, accrued monthly on a pro-rata basis (1.5 days per month). Increases in compensation based on company and customer performance evaluation as well as individual contributions and attitude. A service vehicle will be provided for visiting customers; If a personal vehicle is used for business use, a mileage reimbursement will be provided using the current IRS Standard Mileage rate (currently $.67 per mile). Medical benefits and healthcare insurance are provided by the company (details provided separately). 401K retirement plan with company match. Please contact Tara Schwartz, tara@producecareers.com

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.