Where do you want to work?
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Technical Specialist||Finnegan||Washington, DC||Jul 02, 2015||$185,000|
|Technical Specialist||Finnegan||Washington, DC||Feb 05, 2015||$170,000|
|Technical Specialist||Finnegan||Washington, DC||May 02, 2015||$170,000|
|Technical Specialist-Chemical Arts||Finnegan||Washington, DC||Aug 17, 2015||$160,000|
|Technical Specialist-Chemical Arts||Finnegan||Washington, DC||Aug 10, 2015||$160,000|
|Technical Specialist II||Gulfstream Aerospace Corporation||Savannah, GA||Jun 27, 2016||$152,337|
|Principal Technical Specialist||Disney Worldwide Services, Inc.||Glendale, CA||Feb 25, 2016||$151,102|
|Technical Specialist III||Gulfstream Aerospace Corporation||Savannah, GA||Aug 03, 2015||$150,000|
|Technical Specialist III||Gulfstream Aerospace Corporation||Savannah, GA||Jul 08, 2015||$148,000|
|Technical Specialist III||Gulfstream Aerospace Corporation||Savannah, GA||Aug 24, 2015||$148,000|
|Technical Specialist III||Gulfstream Aerospace Corporation||Savannah, GA||Aug 11, 2015||$148,000|
|Technical Specialist III||Gulfstream Aerospace Corporation||Savannah, GA||Aug 07, 2015||$148,000|
|Apps Support Technical Specialist||Citigroup Technology, Inc.||Warren, NJ||Nov 05, 2016||$147,500|
|Pharm Tech Specialist Principal, Senior||Actavis Inc.||Davie, FL||Sep 15, 2015||$145,800 -
|Technical Specialist I||Gulfstream Aerospace Corporation||Savannah, GA||Sep 17, 2015||$98,135|
|Technical Specialist, Simulia||Dassault Systemes Simulia Corp.||Raymond, OH||Oct 16, 2016||$98,108|
|WSA Technology Specialist||Haldor Topsoe, Inc.||Houston, TX||Mar 09, 2016||$98,100|
|Programmer, Technical Specialist 1||CTS Technical Services, Inc.||Savannah, GA||Feb 04, 2016||$98,089|
|Technical Specialist I||Gulfstream Aerospace Corporation||Savannah, GA||Apr 21, 2016||$98,027|
|Technical Specialist I||Gulfstream Aerospace Corporation||Savannah, GA||Jan 08, 2016||$98,027|
|IS Technical Specialist||The Huntington National Bank||Columbus, OH||Jul 09, 2015||$98,000 -
|Stress Analysis Engineer-Technical Specialist I||Gulfstream Aerospace Corporation||Savannah, GA||Sep 28, 2015||$98,000|
|Specialist-Technology (Software Developer)||Synechron, Inc.||Nashville, TN||Jan 19, 2015||$81,286|
|Technology Specialist-Embedded Software||Cyient, Inc.||Peoria, IL||Aug 19, 2016||$81,162|
|Technical Specialist||Accenture LLP||Minneapolis, MN||Jul 27, 2015||$81,141|
|Technical Specialist||Accenture LLP||Richfield, MN||Jul 27, 2015||$81,141|
|Technical Specialist||Accenture LLP||Minneapolis, MN||Mar 20, 2015||$81,141|
|Technical Specialist (Sql/Visual Programming)||Zensar Technologies Inc.||Oak Brook, IL||Sep 25, 2015||$81,000|
|Application Engineer/Control Technology Specialist||Controlsoft, Inc.||Highland Heights, OH||Sep 30, 2015||$81,000 -
|Technical Specialist||Igate Technologies Inc.||New York, NY||May 12, 2015||$81,000|
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