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Become A Technical Specialist

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Working As A Technical Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates

  • $90,000

    Average Salary

What Does A Technical Specialist Do

A Technical Specialist coordinates an organization's technology use. They plan, develop, and implement innovative solutions to optimize processes.

How To Become A Technical Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technical Specialist jobs

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Technical Specialist Career Paths

Technical Specialist
Network Technician Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Information Technology Specialist Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Business Analyst Assistant Vice President Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Technical Consultant Senior Consultant Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Information Technology Manager Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Technical Consultant Network Administrator
Information Systems Manager
6 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Business Analyst Information Technology Consultant Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Network Engineer Senior Systems Engineer Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Senior Technician Specialist Home Health Aid Technician
Operations Manager
7 Yearsyrs
Network Administrator Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Information Technology Specialist Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Senior Technician Specialist Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Technical Support Specialist Systems Engineer Project Manager
Senior Project Manager
12 Yearsyrs
Network Technician Network Administrator Systems Engineer
Senior Software Engineer
6 Yearsyrs
Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Technical Specialist Demographics

Gender

  • Male

    69.2%

  • Female

    28.7%

  • Unknown

    2.1%

Ethnicity

  • White

    75.9%

  • Hispanic or Latino

    11.1%

  • Asian

    10.2%

  • Unknown

    2.2%

  • Black or African American

    0.7%
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Languages Spoken

  • Spanish

    52.8%

  • French

    9.0%

  • German

    7.4%

  • Chinese

    3.8%

  • Carrier

    3.4%

  • Portuguese

    3.2%

  • Russian

    3.0%

  • Japanese

    2.4%

  • Mandarin

    2.0%

  • Korean

    1.8%

  • Italian

    1.8%

  • Hindi

    1.6%

  • Arabic

    1.6%

  • Vietnamese

    1.4%

  • Cantonese

    1.2%

  • Urdu

    1.0%

  • Braille

    0.8%

  • Polish

    0.8%

  • Greek

    0.6%

  • Croatian

    0.6%
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Technical Specialist

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Technical Specialist Education

Technical Specialist

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Real Technical Specialist Salaries

Job Title Company Location Start Date Salary
Technical Specialist Finnegan Washington, DC Jul 02, 2015 $185,000
Technical Specialist Finnegan Washington, DC Feb 05, 2015 $170,000
Technical Specialist Finnegan Washington, DC May 02, 2015 $170,000
Technical Specialist-Chemical Arts Finnegan Washington, DC Aug 17, 2015 $160,000
Technical Specialist-Chemical Arts Finnegan Washington, DC Aug 10, 2015 $160,000
Technical Specialist II Gulfstream Aerospace Corporation Savannah, GA Jun 27, 2016 $152,337
Principal Technical Specialist Disney Worldwide Services, Inc. Glendale, CA Feb 25, 2016 $151,102
Technical Specialist III Gulfstream Aerospace Corporation Savannah, GA Aug 03, 2015 $150,000
Technical Specialist III Gulfstream Aerospace Corporation Savannah, GA Aug 24, 2015 $148,000
Technical Specialist III Gulfstream Aerospace Corporation Savannah, GA Aug 07, 2015 $148,000
Technical Specialist III Gulfstream Aerospace Corporation Savannah, GA Aug 11, 2015 $148,000
Technical Specialist III Gulfstream Aerospace Corporation Savannah, GA Jul 08, 2015 $148,000
Apps Support Technical Specialist Citigroup Technology, Inc. Warren, NJ Nov 05, 2016 $147,500
Pharm Tech Specialist Principal, Senior Actavis Inc. Davie, FL Sep 15, 2015 $145,800 -
$145,895
Technical Specialist I Gulfstream Aerospace Corporation Savannah, GA Sep 17, 2015 $98,135
Technical Specialist, Simulia Dassault Systemes Simulia Corp. Raymond, OH Oct 16, 2016 $98,108
WSA Technology Specialist Haldor Topsoe, Inc. Houston, TX Mar 09, 2016 $98,100
Programmer, Technical Specialist 1 CTS Technical Services, Inc. Savannah, GA Feb 04, 2016 $98,089
Technical Specialist I Gulfstream Aerospace Corporation Savannah, GA Apr 21, 2016 $98,027
Technical Specialist I Gulfstream Aerospace Corporation Savannah, GA Jan 08, 2016 $98,027
Technical Specialist I Gulfstream Aerospace Corporation Savannah, GA May 08, 2016 $98,000
Testing Technical Specialist Citicorp Credit Services, Inc. (USA) Florence, KY Dec 22, 2015 $98,000
Specialist-Technology (Software Developer) Synechron, Inc. Nashville, TN Jan 19, 2015 $81,286
Technology Specialist-Embedded Software Cyient, Inc. Peoria, IL Aug 19, 2016 $81,162
Technical Specialist Accenture LLP Richfield, MN Jul 27, 2015 $81,141
Technical Specialist Accenture LLP Minneapolis, MN Mar 20, 2015 $81,141
Technical Specialist Accenture LLP Minneapolis, MN Jul 27, 2015 $81,141
Technical Specialist Intersystems Corporation Cambridge, MA Mar 02, 2015 $81,000 -
$98,000
Technical Specialist Igate Technologies Inc. Armonk, NY Jun 29, 2015 $81,000
Application Engineer/Control Technology Specialist Controlsoft, Inc. Highland Heights, OH Sep 30, 2015 $81,000 -
$85,000

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Top Skills for A Technical Specialist

ComputerHardwareProceduresDataEntryCustomerServicePCWebRemoteDesktopSupportSetupSafetySQLServerInternetWindowsNewTechnologyVideoActiveDirectoryTechnicalSupportFinancialMacUnixWindowsXP

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Top Technical Specialist Skills

  1. Computer Hardware
  2. Procedures
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Configured personal computer hardware and software, including installations and upgrades.
  • Revise design documents and procedures.
  • Completed data entry associated with downloading, including confirmation of test signals.
  • Demonstrated ability to manage information, and utilize exceptional customer service skills when interfacing with clients, peers and management.
  • Performed hardware/software updates on servers, desktop PCs, notebook computers, routers, and firewall devices.

Top Technical Specialist Employers

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