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Become A Technical Specialist

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Working As A Technical Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $90,000

    Average Salary

What Does A Technical Specialist Do

A Technical Specialist coordinates an organization's technology use. They plan, develop, and implement innovative solutions to optimize processes.

How To Become A Technical Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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4,416 Technical Specialist jobs More

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Real Technical Specialist Salaries

Job Title Company Location Start Date Salary
Technical Specialist Finnegan Washington, DC Jul 02, 2015 $185,000
Technical Specialist Finnegan Washington, DC Feb 05, 2015 $170,000
Technical Specialist Finnegan Washington, DC May 02, 2015 $170,000
Technical Specialist-Chemical Arts Finnegan Washington, DC Aug 10, 2015 $160,000
Technical Specialist-Chemical Arts Finnegan Washington, DC Aug 17, 2015 $160,000
Technical Specialist II Gulfstream Aerospace Corporation Savannah, GA Jun 27, 2016 $152,337
Principal Technical Specialist Disney Worldwide Services, Inc. Glendale, CA Feb 25, 2016 $151,102
Technical Specialist III Gulfstream Aerospace Corporation Savannah, GA Aug 03, 2015 $150,000
Technical Specialist III Gulfstream Aerospace Corporation Savannah, GA Aug 11, 2015 $148,000
Technical Specialist III Gulfstream Aerospace Corporation Savannah, GA Aug 24, 2015 $148,000
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Top Skills for A Technical Specialist

ComputerHardwareProceduresDataEntryCustomerServicePCWebRemoteDesktopSupportSetupSafetySQLServerInternetWindowsNewTechnologyVideoActiveDirectoryTechnicalSupportFinancialMacUnixWindowsXP

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Top Technical Specialist Skills

  1. Computer Hardware
  2. Procedures
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Configured personal computer hardware and software, including installations and upgrades.
  • Revise design documents and procedures.
  • Completed data entry associated with downloading, including confirmation of test signals.
  • Demonstrated ability to manage information, and utilize exceptional customer service skills when interfacing with clients, peers and management.
  • Performed hardware/software updates on servers, desktop PCs, notebook computers, routers, and firewall devices.

Top Technical Specialist Employers

What Kind Of Companies Hire a Technical Specialist

  1. Sears Holdings
  2. Office Depot
  3. Apple
  4. First Data
  5. Sears
  6. T-Mobile
  7. AT&T
  8. Southern California Edison
  9. Office Max Inc
  10. Verizon Wireless
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Technical Specialist Videos

Career Advice on becoming a Technical Specialist by Nicole H (Highlights)

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