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  • Technical Support Specialist Tier 3 - Clearance Required

    Lockheed Martin 4.8company rating

    Remote Technical Specialist Job

    Program: IL Description:WHAT WE'RE DOING Lockheed Martin, Rotary Mission Systems Cyber & Intelligence invites you to step up to one of today's most daunting challenges: the use of advanced electronics to undermine our way of life. As a cyber security professional at Lockheed Martin, you'll protect the networks that our citizens and the world depend upon each minute: Financial assets. Healthcare information. Critical infrastructure. Hazardous materials. The uninterrupted flow of energy that keeps modern life moving. Here, you'll work with cybersecurity experts on the forefront of threat protection and proactive prevention. In this fast-paced, real-world environment, you'll draw on all your education and experience as well as the resources of Lockheed Martin to keep the threats at bay. WHO WE ARE The program is on fire for cyber. In support of our customer, members of the team are responsible for providing full lifecycle support including analysis, design, development, integration, testing, procurement, deployment, security, training and sustainment for collection and antenna systems. Why Join Us: Your Health, Your Wealth, Your Life Our flexible schedules, competitive pay and comprehensive benefits enable you to live a healthy, fulfilling life at and outside of work. Learn more about Lockheed Martin's competitive and comprehensive benefits package. THE WORK Perform system administration, maintenance , upgrades, installation, test, integration, and configuration of systems and software including prototypes, development, operational, test, and lab systems and products. Provide technical and engineering services to troubleshoot system failures or degradations and to restore equipment to full operational capabilities including 24/7 on-call support for operational system critical discrepancies that cannot be resolved by tier one and two personnel. Integrate, test, and optimize systems with enterprise infrastructures, services, and databases. Develop technical documentation. Provide technical services assistance to government engineers in the creation, updating and management of system product line standards and databases. - Install, configure, upgrade, and maintain operating system and software applications on Linux and Windows platforms - Maintain and develop the environment for hardware and software systems builds, staging, testing and integration - Perform system, sub-system, and equipment racking, stacking, testing, and software integration at field sites and local lab environments - Prepare and update technical documentation for system and software installations, sustainment, upgrades, and troubleshooting - Provide Tier 3 support for system failures and degradation problem identification, diagnosis and resolution of problems - Provide technical support to software development and integration efforts in the lab and during field installations - Create system-specific software baselines and related configuration files in preparation for new deployments or system upgrades - Create system-specific software baselines and related configuration files in preparation for new deployments or system upgrades - Provide in-depth trouble-shooting of IT system - Provide technical leadership to less experienced engineers - Analyze and resolve complex system and integration problems - Monitor and assess system performance and security, and assist in determining the system impact, cost, risk, and recommended architecture changes. This position is participating in our External Referral Program. If you know somebody who may be a fit, click here to submit a referral. If your referral is hired, you'll receive a $3000 payment! Code extrefer #extrefer #rm Basic Qualifications: • Candidate must possess active security clearance with a polygraph • Bachelor's degree in Electrical Engineering, Computer Science, or a related technical discipline from an accredited college or university. In lieu of a Bachelor's Degree, an additional four (4) years of experience may be substituted. • Active IAT II CWIP / DoD 8570 compliant cert (i.e., Security+) • A Master's Degree may be substituted for two (2) years of experience • Eight (8) years of experience as a software integrator, tester, system administrator, or systems engineer in programs and contracts of similar scope, type, and complexity. • Supporting rack, stack, and cabling; comfortable with lifting 40-50 lbs. Foundation in Linux, Docker, Kubernetes, and vSphere. Preferred experience with Ansible. • Must be willing to travel. Note: Candidates must demonstrate the ability to perform hands-on technical tasks and possess strong foundational knowledge in the specified technical areas. Clearance Level: TS/SCI w/Poly SP Other Important Information You Should Know Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings. Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility. Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits. Schedule for this Position: 9x80 every other Friday off Pay Rate: The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, Washington or Washington DC is $76,600 - $146,800. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. (Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year. This position is incentive plan eligible. Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. Join us at Lockheed Martin, where your mission is ours. Our customers tackle the hardest missions. Those that demand extraordinary amounts of courage, resilience and precision. They're dangerous. Critical. Sometimes they even provide an opportunity to change the world and save lives. Those are the missions we care about. As a leading technology innovation company, Lockheed Martin's vast team works with partners around the world to bring proven performance to our customers' toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories. Experience Level: Experienced Professional Business Unit: RMS Relocation Available: No Career Area: Systems Engineering: Other Type: Task Order/IDIQ Shift: First
    $76.6k-146.8k yearly 4d ago
  • Education Technology Specialist

    Addison Group 4.6company rating

    Technical Specialist Job In Arlington, VA

    Job Title: Specialist Industry: Event Management Pay: $60,000 - $69,000 (9% Bonus based on individual and company goals) About Our Client: Our client is a leading organization dedicated to advancing board leadership across public, private, and non-profit sectors. With a mission to provide executives with the essential knowledge and resources to navigate complex business challenges and enhance shareholder value, they offer valuable education, resources, and networking opportunities. Job Description: The Specialist will be responsible for managing event registrations, coordinating webinars, and using C-Vent and C-Vent Studio to facilitate successful event execution. This role is ideal for someone at the junior level, with a strong desire to grow within the event management field. Key Responsibilities: Oversee the entire event registration process, ensuring that attendees are accurately registered, their data is properly managed, and any troubleshooting issues are swiftly addressed Coordinate and assist in the seamless execution of webinars, including preparing content, testing equipment, setting up virtual platforms, and providing technical support during events Use C-Vent and C-Vent Studio to set up and manage event pages, track registrations, and ensure smooth integration with other event systems. Troubleshoot and provide solutions for any system-related issues Maintain and update event data, generating reports and providing insights for event performance, attendee engagement, and registration trends. Serve as a point of contact for event-related inquiries, providing excellent customer service to internal teams, clients, and event participants Work closely with the content team and senior management to ensure alignment on event goals, objectives, and expectations. Collaborate with cross-functional teams to implement content and promotional strategies for events Assist in post-event tasks, including follow-up communications, data reporting, and gathering feedback to evaluate event success and identify areas for improvement Stay updated on the latest trends and best practices in event technology, particularly with C-Vent, and bring forward suggestions for system enhancements or new tools that can improve event efficiency Qualifications: Experience with C-Vent and C-Vent Studio Required (Must Have Proven Experience in Order to be Considered) Previous experience in event registration or webinar coordination Required Strong organizational skills and attention to detail Ability to work independently and as part of a team Excellent communication skills, both written and verbal Proficiency with Microsoft Office Suite and webinar tools Additional Details: Location: Rosslyn, VA Hybrid Working Model (Tuesday-Thursday in office, Monday and Friday Remote) Vaccine required for in-office work Benefits package available 9% annual bonus based on individual and company goals, paid out February 15th each year Perks: Competitive salary with performance-based bonus Opportunities for growth within a dynamic team Collaborative work environment with a strong focus on professional development Health and wellness benefits included
    $98k-133k yearly est. 3d ago
  • Help Desk Specialist

    Hruckus

    Remote Technical Specialist Job

    Veteran Firm Seeking Helpdesk Specialist for Remote Assignment in Arlington, VA My name is Stephen Hrutka, and I lead a Veteran-owned firm in Washington, DC, focused on Supply Chain, Strategic Sourcing, and Technical/Cleared Recruiting. HRUCKUS helps other veteran-owned businesses recruit for positions across the SBA, HHS, DARPA, and other cutting-edge R&D-related defense agencies. Our newest client is looking for a Helpdesk Specialist with 2-5 years of experience installing, configuring, upgrading, and troubleshooting Commercial-off-the-shelf (COTS) and IRS-developed software, scanners, laptops, and printers. If you're interested, I'll gladly provide more details about the role and further discuss your qualifications. Thanks, Stephen M Hrutka Principal Consultant *************** Responsibilities: Perform remote work of installs, configurations, upgrades, and troubleshooting. Maintain Information Technology systems, including workstations, peripherals, software (Commercial-off-the-shelf (COTS) and IRS-developed software), scanners, laptops, and printers. Receive, respond to, and ensure complete resolution of any Enterprise Service Desk (EDS) contacts; document actions taken; give needed guidance and training to customers to prevent recurrences; and assist Service Desk specialists in resolving complex problems. Perform remote work on the web queue inventory. Provide telephone customer support as required. Follow knowledge articles and articulate instructions in a chat or phone session to assist customers. Assist multiple customers at a time when possible. Open and monitor the status of trouble tickets and add pertinent information to the automated trouble ticket system (KISAM) to include steps leading to resolution. Perform essential network functions and troubleshoot systems, such as but not limited to verifying network connectivity, verifying IP addresses, connecting to the customer's system remotely, adding and removing systems from the domain, etc., as well as coordinating with the other service providers, according to the Knowledge articles to troubleshoot customer's issues. Knowledgeable of business operations related to an Enterprise Service Desk environment and systems. Troubleshoot and resolve end-user hardware and software problems. Provide updates, as appropriate, to Knowledge Articles that are no longer accurate. Adhere to all Customer Service Support (CSS) policies and processes. Adhere to an average handle time of 20 minutes, then follow the escalation process. Qualifications: 2-5 years of Help Desk experience. Ability to follow knowledge articles and articulate instructions in a chat or phone session to assist customers. Ability to perform essential network functions and troubleshoot systems. Ability to multi-task and assist multiple customers in a chat or phone session. Knowledge of business operations related to an Enterprise Service Desk environment and systems. Familiarity with Knowledge Incident/Problem Service and Asset Management (KISAM) preferred. Familiarity with the IRS environment is preferred. Ability to obtain Public Trust. Benefits: Health/Medical Vision Dental 401k match 4% 1-week vacation Sick Time
    $42k-65k yearly est. 5d ago
  • Help Desk Technician (CommVault Experience A MUST) - Contract (Remote in NJ)

    Atlantic Partners Corporation 4.5company rating

    Remote Technical Specialist Job

    Our client located in Englewood, NJ has an immediate need for an experienced Help Desk Technician for a hybrid contract position. One of the main components of this position will be working with CommVault, so hands-on technical experience with CommVault is a must. Responsibilities: Hardware & software troubleshooting Desktop support Customer support Ticketing systems CommVault experience Windows Microsoft Break/Fix
    $45k-54k yearly est. 4d ago
  • Information Technology Support Specialist

    Dunhill Professional Search & Government Solutions

    Technical Specialist Job In Fairfax, VA

    Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support and implements technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Responsible for Level 2 intermediate level troubleshooting. Implements medium to high risk changes on production systems. Participates in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Resolves Level 2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. Deploys standard repeatable build outs of medium complexity. Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). Supports intermediate backup strategies and disaster recovery tests. Serves a resource to level 1 technicians on routine backup strategies and disaster recovery tests. Analyzes system performance indicators and recommends improvement actions. Assists with monitoring vendors' release notes and implements necessary upgrades and patches as required. Installs and maintains third-party tools. Makes proactive suggestions for service improvements. May train less experienced staff in the supported products and best practice for production support. Minimum Qualifications Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred. 2-5 years of experience in information technology, systems administration or other IT related field. Other Job Specific Skills Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. Applies standard methodology, techniques, procedures and criteria. Ability to analyze, troubleshoot and resolve intermediate level system hardware, software or networking related problems. Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. Exceptional customer service skills. Experience preferred with cloud infrastructure, digital workspace, and storage technology
    $45k-80k yearly est. 5d ago
  • Technical Support Specialist

    Netpolarity, Inc. (Saicon Consultants, Inc.

    Technical Specialist Job In McLean, VA

    Guidance and advice to personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support - in accordance with Firm policy. The candidate should have a background performing in person support in a highly professional environment and possess very strong customer interfacing skills. Responsibilities (include but not limited to): Act as a sub-area resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues. Laptop troubleshooting, maintenance and administration. Apple MacBook support and troubleshooting. Apple iOS and Android device support; setup and configuration. Knowledge and understanding of HP, Xerox and Canon print devices. Anticipate and respond to complex technology support issues. Strong knowledge and understanding of Win10, Office 365. Instant Messaging tools; TEAMs. Excellent customer service skills, meeting with users in person to resolve complex technology issues. Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems. Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives. Provide meaningful contributions to team efforts to enhance overall departmental effectiveness. Leverage multiple resources or coordinating with other teams in order to meet customer needs. Facilitate the implementation and support of defined Technology solutions. Communicate system updates to customers as required. Coordinate, track, and maintain inventory. Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now Perform software and Firmware upgrades and testing as needed or part of an initiative or project. Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence. Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions. Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools. Provide technical guidance and consult with customer stakeholders. To qualify, candidates must have: • Excellent interpersonal, communication and organizational skills • Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment • Able to work effectively with high level customers and other management personnel • Excellent Customer Service skills.
    $45k-80k yearly est. 3d ago
  • IT Helpdesk Technician- Tier 1

    Bowman Williams

    Technical Specialist Job In Chantilly, VA

    IT Helpdesk Technician - Tier 1 Salary: $40,000 - $50,000 Are you passionate about technology and looking to kickstart your career in IT support? Join a veteran-owned Managed Service Provider with over 20 years of success in delivering cutting-edge services and comprehensive IT solutions. We prioritize professional growth and foster a collaborative, dynamic workplace where employees feel empowered and valued. About the Role As an IT Helpdesk Technician - Tier 1, you'll provide essential support to clients by resolving technical issues and ensuring their systems run smoothly. This is a great opportunity for an entry-level IT professional who is eager to learn and grow in a fast-paced environment. Key Responsibilities Perform routine maintenance and monitoring of client systems. Install and configure hardware components and software applications. Troubleshoot and resolve basic networking issues. Provide remote and in-person assistance to end-users for technology resolutions. Accurately document services and resolutions using management software. Diagnose and resolve basic technical issues with client computers, devices, and peripherals. What We're Looking For Experience working 6+ months for a Managed Service Provider Basic understanding of IT systems, hardware, and software. Strong problem-solving skills and attention to detail. Excellent communication skills with the ability to assist non-technical users. A customer-focused mindset with a proactive approach to troubleshooting. Ability to work both independently and as part of a team. What We Offer Competitive salary: $40,000 - $50,000. Generous PTO to support work-life balance. Comprehensive health, dental, and vision insurance. 401(k) retirement plan with company match. Opportunities for training and professional development in a supportive work environment. Why Join Us? This is your chance to work in a company that values its employees and invests in their success. If you're passionate about technology and want to grow your skills in a dynamic and collaborative environment, we want to hear from you. Apply today to start your journey as an IT Helpdesk Technician - Tier 1!
    $40k-50k yearly 5d ago
  • Help Desk Administrator

    Insight Global

    Technical Specialist Job In Roanoke, VA

    Must have: 2 year+ of help desk support experience 2 years of professional experience with Active Directory hands-on experience imaging laptops, helping with password resets, computer updates, break-fix, etc. + Healthcare background Basic networking Admin office 365 Insight Global is looking for a help desk analyst to work on-site with a healthcare company in Roanoke, VA. They are looking for someone who can work on-site to support tickets ranging from laptops not working, onboarding, offboarding, equipment returns, password resets, imaging computers, broken hardware, etc. A successful candidate in this position will be someone with a few years of experience and looking to jump right in to help! This team needs someone who can help roll through their tickets, and their days with any support request that could literally walk into the office at any time since there is an open-door policy with this client. This person could occasionally be on-site at different facilities, so they need to be comfortable in a client facing position as well.
    $39k-59k yearly est. 14d ago
  • Hands and Feet Support Technician

    Tata Consultancy Services 4.3company rating

    Technical Specialist Job In Richmond, VA

    Primary Skills Support requirement is 24/7 and On-call (On-demand). In-person availability in the shift is mandatory. Provide hands and feet support to servers, network, backup devices etc. Maintain an accurate inventory of the data center assets Receive and ship devices Racking appliances, switches, routers, firewalls, servers, or other equipment. Maintain and request supplies when needed Assist Network, Unix, Storage and Security teams with troubleshooting and installs Labeling and Cabling of devices/wires and validating them. Moving a client KVM to another server or system for client to perform remote troubleshooting and maintenance. Effective communication with internal and external customers. Coordinate with vendors/ OEM spares and parts necessary for inventory. Should have information about spare inventory like Fiber cables, connectors etc. Should be aware of inventory movement process (commissioning and Decommissioning) and if any update is required in asset management system. Should have information on free ports availability. Should have information about Inlet & outlet power supply / Dual supply information. Should have access to Blade Chassis and on Physical Server integrated console for configuration. Timing and process for access to DC. Un-racking, packing, and shipping equipment to another location. Power cycling a router, server and switch and soft-booting a server To Work on trouble tickets as they as assigned to them. HVAC (Heating Ventilation Air Conditioning) Power backup (power generator) Uninterrupted power supply (UPS) Knowledge of required technologies (incl 3rd party solutions) Knowledge of all Infrastructure technologies, including monitoring and event management technologies Should be very responsive and take immediate action for the technical team request Strong communication Secondary Skills Strong knowledge in ITIL process. ITIL Certification Strong communication Good understanding of data center technologies Good understanding of cyber security services and cloud services
    $79k-100k yearly est. 5d ago
  • Help Desk Analyst

    Zolon Tech Inc.

    Technical Specialist Job In Virginia

    C2C also wok Provide technical support for LiveScan agencies across the state. Answer questions about onboarding, purchasing new equipment, and upgrading existing equipment. Assist with establishing network connections for LiveScan devices. Maintain computer hardware/software inventories and prepare agency MOUs. Handle help desk tickets, forward service requests to IT suppliers, and monitor ticket status. Required Skills: Advanced computer and troubleshooting skills (hardware, software, network). Strong customer service and communication skills. Proficiency in MS Word, MS Excel, and MS Outlook. Ability to manage multiple tasks and projects effectively. Analytical and decision-making skills for solving technical issues.
    $32k-49k yearly est. 5d ago
  • Help Desk Analyst

    Datastaff, Inc.

    Technical Specialist Job In Richmond, VA

    DataStaff, Inc. is seeking a Help Desk Analyst for a long-term contract opportunity with one of our direct clients in the Richmond, VA area. is onsite Responsibilities: Assisting and providing technical support for LiveScan agencies statewide Answer questions from agencies and IT suppliers about the LiveScan onboarding process Answer and track incoming calls and email requests for technology assistance related to purchasing new equipment and upgrading existing equipment Answer questions related to establishing network connectivity from agency LiveScans to LiveScan cloud hosts, to create/maintain computer software/hardware inventories Prepare and coordinate the completion of agency MOUs, to generate help desk tickets and forward service requests to IT suppliers, to monitor open tickets, and provide status updates to users. Performs other duties as assigned. Required Skills: 5 Years - Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services 5 Years - Expertise related to troubleshooting computer software/hardware problems 5 Years - Advanced customer relations skills 5 Years - Good verbal and written communication skills 5 Years - Ability to control and manage several projects simultaneously 5 Years - Working knowledge of MS Word, MS Excel, and MS outlook 5 Years - Strong analytical and decision-making skills This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.
    $32k-49k yearly est. 3d ago
  • Information Technology Help Desk

    Robert Half 4.5company rating

    Technical Specialist Job In Norfolk, VA

    Tired of not receiving the advancement opportunities you deserve in your career? Looking for more upward mobility and an opportunity to increase your skillset? Take advantage of this rare opportunity to join an industry leader, demonstrate your abilities, and receive the rewards you deserve! If you are experienced in Information Technology, have a customer service mindset, and have language skills, we want to hear from you! Due to growing market share and an expanding customer base a national, industry leader is seeking a Tier II Help Desk Technician to join the hybrid team in Norfolk, VA. We are looking for an individual with experience troubleshooting Microsoft 365, creating users and assigning permissions in Azure AD, and a fantastic customer service manner! Previous experience working in banking or being bilingual is a huge plus! Some benefits to you: Leading starting comp: starting between $20/hr-$23/hr! Comprehensive benefits: medical, dental, vision, PTO, 401(k) plus match, and more Industry stability: Are you tired of working contract to contract or worrying about the longevity of your job? Worry no more! Join literally the largest company in their industry! Growing team: Our IT team is constantly pushing the boundaries of our industry, rolling out new services to our end users and customers. Hit the ground running, make an impact and splash, and grow alongside us! Join an industry leader: This is a chance to join the largest firm in their industry. Take advantage of this rare chance and the possibilities that come alongside that opportunity! The help desk analyst is responsible for assisting the voice telecommunication and loss prevention requests, resolve systems and hardware issues, and manage the priority tickets in escalated situations. In this role you will play a crucial role in ensuring the smooth operation of our IT systems and providing top-tier support to both internal employees and end users. Qualifications: 2+ years of providing IT support. Exceptional attention to detail Experience in training new team members and handling escalated tickets. Proven experience as a Help Desk Technician. Familiarity with Windows, VOIP, Active Directory, group policy, M365, and SharePoint admin. Robert Half is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
    $20 hourly 5d ago
  • Customer Support IT Specialist

    SOSi

    Technical Specialist Job In Fort Belvoir, VA

    SOS International LLC (SOSi) is seeking a highly qualified Customer Support IT Specialist to join our team in support of our government customer. The Customer Support IT Specialist will provide technical assistance and support to end users to resolve IT related issues related to the ARIMS family of applications. Essential Job Duties: Respond to and resolve IT support requests and incidents submitted by end-users. Provide timely and courteous assistance to users, guiding them through troubleshooting steps and issue resolution. Triage, resolve, and/or escalate Tier 1/2 application support issues from end users. Assist users in effectively utilizing the ARIMS family of applications. Provide training to end-users on IT tools, applications, and best practices. Make recommendations for the improvement of processes, procedures, and technologies to better support the ESA IT environment. Provide technical support during product demonstrations, conduct training of Government end users, and provide solutions to end user application problems. Provide feedback generated from problem/incident trend analysis to the application team to enhance application user experience. Minimum Requirements: Bachelor's degree or postgraduate degree in engineering, scientific, technical, or business management disciplines from an accredited college or university. A minimum of 2 years of specialized IT customer support experience ideally in a DoD software/application environment. An active in scope Top Secret security clearance or Secret with the ability to obtain a Top Secret. Knowledgeable about the best practices for providing support to GOTS applications. Knowledge of Microsoft SQL, CA SiteMinder, BizTalk 2006, and the .Net framework. Must possess baseline and computing environment certifications for IAT-II IAW DoD 8570.01-M (CCNA-Security, CySA+, GICSP, GSEC, Security+, CND, or SSCP). Preferred Qualifications: Experience with cloud-based database technologies and services. Effective communication skills with the ability to interact with government clients and internal stakeholders of all levels. Ability to quickly adapt to new technologies, policies, and procedures. Work Environment: Normal office conditions. Core hours of operation are Monday through Friday, 0600 - 1700. On government site within Ft. Belvoir, VA. SOSi does not discriminate against job applicants or employees on any legally recognized basis including, but not limited to age, race, color, religion, national origin, genetic information, sex, sexual orientation, gender identity or expression, marital status, disability, veteran status, or any other characteristic protected by applicable U.S. federal, state, and local laws.
    $68k-98k yearly est. 5d ago
  • Desktop Support Technician

    ACL Digital

    Technical Specialist Job In McLean, VA

    Technology Support Specialist I 6 Months contract with possible ext. McLean VA 22102 -Onsite TOP 3 MUST HAVES: 1. TRAINABLE 2. PROFESSIONAL 3. PUNCTUAL 8-5 or 9-6 EST Responsibilities (include but not limited to): Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues. Laptop troubleshooting, maintenance and administration. Apple MacBook support and troubleshooting. Apple iOS and Android device support; setup and configuration. Knowledge and understanding of HP, Xerox and Canon print devices. Anticipate and respond to complex technology support issues. Strong knowledge and understanding of Win10, Office 365. Instant Messaging tools; TEAMs. Excellent customer service skills, meeting with users in person to resolve complex technology issues. Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems. Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives. Provide meaningful contributions to team efforts to enhance overall departmental effectiveness. Leverage multiple resources or coordinating with other teams in order to meet customer needs. Facilitate the implementation and support of defined EY Technology solutions. Communicate system updates to customers as required. Coordinate, track, and maintain inventory. Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now Perform software and Firmware upgrades and testing as needed or part of an initiative or project. Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence. Participate in post-mortem analysis of significant projects or events, sharing best practice techniques and solutions. Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools. Provide technical guidance and consult with EY customer stakeholders. To qualify, candidates must have: Degree in Computer Science or a related discipline; or equivalent work experience in IT Support Approximately 1-3 plus years of experience in support of IT products Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications Excellent interpersonal, communication and organizational skills Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment Able to work effectively with high level customers and other management personnel Excellent Customer Service skills. Education A bachelor's degree in Computer Science or a related discipline, or equivalent work experience..
    $38k-53k yearly est. 3d ago
  • Technical Lead Toolchain Solutions Engineer Atlassian AWS

    Request Technology, LLC

    Technical Specialist Job In McLean, VA

    ***We are unable to sponsor for this permanent full-time role*** is bonus eligible*** Prestigious Enterprise Company is currently seeking a Senior Technical Lead Toolchain Solutions Engineer with extensive Atlassian and AWS cloud experience. Candidate will be accountable for strategic leadership of Modern Delivery Toolchain as a Product. That includes, but not limited to overall vision, design, prioritization, stakeholder & risk management, roadmap execution & operations of the toolchain. Responsibilities: Develop solution design & roadmap for CICD automation with embedded controls for complex scenarios such as governance, experimentation using modular patterns to expand automation of emerging & established cloud native stack across industry standard cloud providers Strategy to deliver business priorities such as configure and integrate automation of testing, security & risk management policy enforcement and of release management functions such as change record, asset records, change traceability Drive operational excellence capabilities such as Single Sign-On, Monitoring Dashboards, Audit compliance reports, password & vulnerability management Develop open lines of communication with senior leaders, within and across divisions Coach teams to collaborate effectively focused on customer centric outcomes Accountable to self-identify emerging technology risk as well as action plans and execution of open risks Be a trusted partner for technical consultation executives and senior leadership across business, platform, risk, and other partners to align roadmap with Business & IT's strategic vision Qualifications: College Degree or equivalent experience; 10+ years technology experience and 4+ years management experience Experience across design, oversight of build & operating solutions with strong organization and time management skills Operate independently with minimal guidance with demonstrated experience of delivery Use of multiple automation tools & plugins via API, Embedded scripts, Configuration for COTS tools for both pre & post actions for controls across tools for control activities such as merge checks, task/story approvals Create a modular library for Jenkins DSL using Groovy; with strategy on when to determine refactor need & devise a staggered plan to meet enterprise automation use cases Create, organize & manage a central set of templates across technology microservices (java, JS, python), automations (script runner, help deployment patterns for cloud components such as storage, DB, gateway, vault across runtimes such as EKS, OCP using tools/products such as Rafay, Ansible, CFT, Terraform); with extensible framework as a design principle Experience in integrating Jenkins for data product deployments like Attunity, Talend, Snowflake Experience in designing and integrating with SAS products like salesforce, Automation anywhere (RPA), Appian, MicroStrategy etc.. for automating the build, deploy and release process Design KPI indicators (including load & scalability) and monitor operation/ runtime across tools (such as Atlassian- Jira, Bitbucket, Confluence; Jenkins, Rafay), Integrations such as security (Fortify, Blackduck, Checkmarx, Twistlock, ELK), with strategy to manage continuous availability & code-based configuration to swap tools as needed Design engineering productivity metrics, such as merge size/time/frequency/ releases to provide actionable insight for customers to evolve their software dev & delivery practices Experience to review cloud cost using tools such as Apptio to identify opportunities and devise action plan to reduce cost by right-sizing compute, storage, API calls across cloud native services used by customer & toolchain environments Build strategy to accelerate capability build with federated-contributor mode - with guardrails for enterprise controls, scale & maintainability Experience with AWS native services for releases, upgrades, vulnerability remediation for COTS products on managed infrastructure
    $87k-122k yearly est. 1d ago
  • IT Support

    Kavyos Consulting

    Technical Specialist Job In Richmond, VA

    Fully Onsite in Richmond, VA Role Summary: The IT Support Team supports users by resolving technical problems and building solutions that cover a multitude of technical disciplines. This position provides both first and second level IT support, designs and implements solutions related to end-user compute, and serves as a resource to other Business Process Information Technology teams. IT Support Team members work directly with internal customers and are the primary representatives of the IT department to internal customers. Additional Responsibilities: Provide first and second level support for a variety of hardware and software issues for 800+ users in the USA and Canada. Identify, research and resolve technical problems Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system. Perform IT operational and maintenance tasks, as assigned Participate in auditing and documenting hardware and software inventory Manage projects and other work, as assigned Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts Install necessary software for users to perform daily tasks (internal company software, Microsoft Office suite, etc.) Setup and Configure Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones. Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal. Research and make recommendations on products, services, protocols, and standards in support of IT procurement and development Deploy and administer technology solutions Collaborate with Global and other regional technology teams for solutions Core Required Skills and Competencies: Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook. Highly motivated with the ability to work independently and as part of a team Ability to evaluate data, analyze, and problem solve. Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management. Function Specific Required Skills and Competencies: Strong Knowledge of supporting Windows 10 and 11Laptops, IOS products, Android products, and Chromebooks. Working Knowledge of Google Workspace Enterprise or demonstrate a willingness to learn Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management. Some travel and flexibility in work hours is required. Ability to take part in on-call rotation is required. Required Minimum Years Experience: 2+ years of modern systems management 2+ years of application and cloud service management 3+ years of desktop and application IT Support 3+ years customer service experience in IT Support Required Minimum Education: Technical and/or College degree preferred
    $39k-66k yearly est. 3d ago
  • Desktop Support Technician

    Brite Consulting 3.7company rating

    Technical Specialist Job In Hampton, VA

    Brite Consulting is a management and technology consulting firm dedicated to delivering value-added services that impact the public and private sectors. We work closely with our clients to optimize their operational needs and provide innovative solutions that help them achieve their missions. We are a small business with a big heart. We are passionate about helping our clients succeed, and we are committed to providing the highest quality of service. Join us in building a brighter future. Job Overview: We are seeking a skilled and customer-focused Desktop Support Technician to join our IT team. The ideal candidate will be responsible for providing technical support and troubleshooting services for end-users within the organization. This role involves diagnosing and resolving hardware and software issues, maintaining computer systems, and ensuring optimal functionality for all desktop and laptop devices. The position may require overtime and on-call hours as needed to address urgent issues and support business operations. Qualifications: Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. Proven experience as a Desktop Support Technician or similar role. Strong understanding of operating systems (Windows, mac OS, Linux) and common applications (Microsoft Office Suite, etc.). Experience with hardware components, including desktops, laptops, printers, and peripherals. Familiarity with network protocols, TCP/IP, and basic networking concepts. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical users. Ability to work independently and as part of a team in a fast-paced environment. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus. Responsibilities: Provide first-line support to end-users for hardware, software, and networking issues via phone, email, or in-person. Diagnose and resolve technical issues related to operating systems, applications, and network connectivity. Install, configure, and upgrade desktop hardware and software, including operating systems, applications, and peripheral devices. Perform routine maintenance and updates on desktop and laptop systems. Assist with the setup and deployment of new hardware and software. Document and track support requests and resolutions in the ticketing system. Collaborate with other IT team members to resolve complex technical problems and implement solutions. Provide training and guidance to end-users on best practices for system use and security. Ensure adherence to company policies and procedures related to IT security and data protection. Perform other related duties as assigned. Location: Hampton, VA. Travel Required: N/A Hours: 8:00am - 4:30pm Maybe subject to overtime and on-call hours Minimum Required Years of Experience: 1 - 2 years Security Clearance/Investigation: T-3 Investigation/Tier II Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Vision insurance Life insurance Disability insurance Paid time off Flexible schedule Bonus pay Referral program
    $36k-43k yearly est. 3d ago
  • Clerical Support Specialist

    Recruit Right Strategies

    Technical Specialist Job In Fairfax, VA

    Lot Acquisition Processor or Post Closer NOTE: This role is fully on-site in Fairfax and will not be remote at all. Recruit Right Strategies is seeking candidates with strong administrative support backgrounds to work as Lot Acquisition Specialists for a very reputable mortgage lender in the new home construction business. Previous mortgage or real estate experience is helpful, but not required. As a Lot Acquisition Processor, you're responsible for all settlement and closing functions that are required for lot acquisitions. You'll also be responsible for reporting on functions related to work flow and status. Primary Responsibilities Monitor the ongoing lot acquisition schedule in shared scheduling system Work as liaison between homebuilder divisions, developers, and lenders to ensure settlements occur as scheduled. Prepare and review settlement documents to ensure compliance with state recording requirements and department procedures. Secure lien waivers documents from development contractors. Ensure ability to provide clear title by identifying and resolving title issues shown on Title Reports/Commitments. Maintain all lien waiver and settlement documents according to department procedures, to include filing of documents after recording. Qualifications Working knowledge of real estate documentation, policies, compliance, and procedures is a plus. Proficient with Microsoft Office Suite - Excel program. Excellent customer service and oral/written communication skills. Strong organization skills, attention to detail, and ability to multi-task. Mortgage Loan Assistant, Administrative Assistant, Real Estate Assistant, Title Agent, Closing Agent, Loan Closer, Mortgage Loan Servicer, Settlement Processor, Loan Processor, Accounting Clerk, Accounts Payable Clerk, Contract Administrator, Accounts Receivable Clerk
    $37k-63k yearly est. 3d ago
  • Information Technology Support Engineer

    Avaso Technology Solutions

    Technical Specialist Job In Alexandria, VA

    Onsite Field Technicians will be responsible for performing all Client service actions including Break Fix, Desk Side Support, IMAC's, Data Migration, and other related tasks. Additional responsibilities include performing advanced configuration and repair of desktop/notebook computer equipment, IP phone handsets including network drops and/or cabling, advanced troubleshooting of technical is-sues on desktop/notebook computer equipment, low-level configuration, and support of server/storage equipment (i.e., smart hands support) when guided by more senior personnel. Responsibilities: · Provide technical support as point of contact for IT for the site. · End-user desktop, laptops, office IT with smart hand support for network and servers. Installation support for various software on end user systems and servers when required. · New users onboarding preparing IT assets and tools. · Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock. · Executive / VIP support. · Executes service delivery (e.g., IMAC, break fix, desk side support) · Coordinates with Client end user on expectations and availability to conduct managed Client Services. · Performs trouble shooting, parts replacement, system upgrades, and basic deployments and repair on Client as-sets in campus/remote locations. · Identifies potential issues that could adversely impact end user experience and follows through on action steps. · IP phone, Video conference support, Level 1 Multifunction Printers support. · Serves as an entry point to develop both technical and Client skills to grow into broader and more challenging field services roles. · Basic installation and maintenance of technical products · Handing tickets on ServiceNow or similar ticketing system. · Work is regularly reviewed by a more senior level technical specialist. · Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals. · Installs, maintains, and optimizes desk-top /notebook configurations. · Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint. · Troubleshooting MS Windows 10. · Troubleshooting MS Office 365 issues for end-users. · Performs maintenance and repair services. · Advises Client on preventive maintenance and configurations which may impact product performance & Instructs Clients in the operation and maintenance of the system.
    $70k-99k yearly est. 5d ago
  • Technical Consultants

    Sogeti 4.7company rating

    Technical Specialist Job In Reston, VA

    YOU MUST BE LOCAL-non-locals will not be reviewed/considered. Sogeti is looking for a talented, local, onsite technical consultants to join our team built on the success of our people and partnerships. Come be a part of our “People centric” culture! Sogeti is a wholly-owned subsidiary of Capgemini and the Technology and Engineering Services Division of Capgemini. We have more than 25,000 professionals in 15 countries and has a strong local presence in over 100 locations scattered throughout the US, Europe and India. We offer an environment that celebrates innovation and helps you to achieve a good balance between your professional and personal life. We strive to be THE employer of choice! POSITION HIGHLIGHTS You would be hired as a permanent Sogeti Consultant. An expert in field who will provide guidance and experience a variety of exciting projects, work within different workplaces with diverse teams and various industries. All Sogeti Prospective Candidates Must: Possess a Bachelors and/or Masters Degree from an accredited institution. Must have valid work authorization that does not currently and/or will not require future require sponsorship of a visa for employment authorization in the US by Sogeti-Capgemini. OPEN POSITIONS Reston, Virginia: Onsite Dev Lead: Java full stack, Microservices, Cloud development (containers). Onsite QA Lead: Build, automate, and execute test scripts in SoapUI and ReadyAPI using Groovy and JavaScript. Onsite QA Lead: Build, automate, and execute test scripts in SoapUI and ReadyAPI using Groovy and JavaScript. Onsite QA: Build, automate, and execute test scripts in SoapUI and ReadyAPI using Groovy and JavaScript. Benefits our employees enjoy working at Sogeti USA: 401(k) Savings Plan: matched 150% up to 6%. Our 401k is in the top 1% of 401(k) plans offered in the US! Employee Stock Option Plan Annual Individual Bonus Plan Medical/Prescription/Dental/Vision Insurance Life Insurance 100% Company-paid Mobile Phone Plan Personal Time Off (PTO) Career Planning and Coaching Program Continuing Education: $12,000 Annual Tuition Reimbursement plus access to over 20,000 online courses and certifications through Capgemini University, as well as Coursera and Degreed. Paid Parental Leave Adoption Assistance Counseling, Employee Assistance and other Support Programs for Physical, Financial, Family & Social, Emotional & Spiritual Wellbeing Equal Employment Opportunity All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state or local law. Please be aware that Sogeti-Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. In order for you to be reviewed and receive feedback on your application, all prospective candidates must possess all requirements (exact or comparable). If you do not receive feedback, you are welcome to reach out to me at any point for more specifics. Paige Evans, Senior Corporate IT Recruiter | Illinois Sogeti E: **********************
    $83k-113k yearly est. 4d ago

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