Technical specialist jobs near me

As a Culinary Specialist, you'll cook meals and work alongside chefs to prepare meals comparable to any major restaurant, so that Soldiers can sit down and enjoy a hot meal in between training or mission deployments. You'll be responsible for preparing and servicing meals both in the field and at home stations, as well as ordering, inspecting food supplies, and keeping the kitchen safe and sanitary. Requirements A U.S. Citizen or permanent resident with a valid Green Card Age: 17-34 years High School Diploma or GED Must meet tattoo guidelines No major law violations No significant medical concerns Training & Certifications 15 Nationally recognized certifications available 10 weeks of Basic Training 8 weeks of Advanced Individual Training 85 ASVAB Score: Operators & Food (OF) Skills You'll Learn Preparation & Cooking Stocking & Storage Hospitality More To Consider The Army Civilian Acquired Skills Program (ACASP) can reduce the length of your initial training and streamline your assignment process so you can start your Army career sooner. Prior skills or experience relating to this career may put you in position to join the Army at a higher rank, earn more pay, and obtain leadership positions quicker. Work with a recruiter to get started.

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at . Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at . #CUSA Posting Tags #li-rb1 #pm19 PIa456a6801ce9-30***********5

Akkodis is seeking a Technical Support - Sr for a Contract job with a client in Mclean VA . Ideally looking for applicants with a solid background in the financial services industry Technical Support - Sr(MAC OS EXPERT ) Duration: 8 Months + Possible Conversion Rate Range: $31-32 /hr on w2 ; The rate may be negotiable based on experience, education, geographic location, and other factors. Must Have Exp with Mac PC(Very good experience is required ), Networking, Software, Android, Apple & Google Environment They use ServiceNow as Ticketing System Great Communication, Problem solving & Soft skills are really important for this role. Job Description: Responsibilities: Provide support for a fast growing group of team members in multiple divisions Heavy focus on laptop support with an even mix of Windows PC's, Macs, and Mobile Devices. Top notch customer focused support Excellent written and verbal communication skills Engaged in cross-train efforts amongst peers where applicable Contribute to site level operational readiness, process improvements Effectively manages up as needed Self-aware of gaps in skills, works to improve Frequent collaboration with site lead, acting as back-up when delegated to Cross platform collaboration with immediate peers Basic Qualifications: High School Diploma, GED, or equivalent certification. At least 1 year of experience in remote administration and end user support. At least 1 year of experience with Windows 10 or earlier operating systems. At least 1 year of experience with ticketing and traffic reporting tools(Zendesk, HPSM, ServiceNow). At least 6 months of experience with Google suite applications. At least 1 year of experience with mac OS (High Sierra). Preferred Qualifications: Bachelor's Degree in Business, Information Systems, Computer Science or Military experience. 1+ years of experience with Active Directory services integration. 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions. Apple certification(s). 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX). 1+ years of mac OS Server administration experience. 1+ years of experience with Active Directory. 1+ years of mac OS Server administration experience. 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM 1+ years of experience with productivity tools running on Mac's, to include MS Office, Lync or Skype 1+ years of experience with Mac experience supporting 100+ end users 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and mac OS If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at ********** /*********************************. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

Our client is seeking a Security Infrastructure Support AWS Infrastructure and Cloud Security Support SME to join their team! This position is located in Bethesday, Maryland. Architect, deploy, and manage AWS services: EC2, S3, VPC, IAM, CloudTrail, GuardDuty, Security Hub, etc. in hybrid cloud/on-premises environments Integrate AWS GovCloud or FedRAMP environments with on-premises security tools: Splunk, Cribl, Archer, etc. for monitoring and compliance Develop, maintain, and optimize CI/CD pipelines and Infrastructure-as-Code (IaC) workflows using Terraform, CloudFormation, or Ansible Implement DevSecOps practices, integrating security scanning and automation into build and release processes Manage cloud security operations, including continuous monitoring, log ingestion, alerting, and compliance reporting Provide cost optimization guidance for AWS services, including budgeting, billing analysis, reserved instance management, and rightsizing strategies Create and maintain architecture diagrams, technical SOPs, compliance documentation, and reporting for federal stakeholders Lead and coordinate across multiple teams: Infrastructure, Security, DevOps, Application teams to ensure secure and efficient operations Serve as a subject matter expert to advise federal program managers, CORs, and technical teams on cloud security best practices and risk mitigation Desired Skills/Experience: 8+ years of experience in IT infrastructure and security operations 5+ years of hands-on experience architecting, deploying, and managing AWS cloud services Bachelor's degree in Computer Science, Information Systems, Engineering, or related field AWS Certified Solutions Architect Professional preferred or equivalent CSP experience At least one security-related certification: CISSP, CISM, AWS Security Specialty Proven expertise in hybrid cloud/on-premises architectures and integration with security tools Experience with CI/CD pipelines, Infrastructure-as-Code (IaC) tools: Terraform, CloudFormation, Ansible Strong knowledge of DevSecOps practices and integrating security into automated pipelines Hands-on experience with cloud security operations, monitoring, log ingestion, and compliance reporting Strong understanding of federal compliance frameworks: FISMA, NIST 800-53, OMB M-21-31 Excellent leadership, communication, and stakeholder reporting skills Ability to coordinate and lead cross-functional teams in complex, technical initiatives Demonstrated ability to create professional technical designs, architecture diagrams, SOPs, and compliance documentation Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $100.00 and $140.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Legal Support Specialist Contract Position Description: A Legal Support assists legal teams with administrative tasks such as document management, research, and data entry Responsibilities: Support legal teams with document preparation, organization, and data entry. Conduct basic research and maintain case files and tracking systems. Coordinate communications and scheduling with attorneys, clients, and internal teams. Ensure compliance with confidentiality, regulatory, and organizational standards. Manage deadlines and assist with general administrative tasks as needed. Required Skills/Education: Familiarity with legal documentation, confidentiality procedures, and administrative processes Strong organizational and time management skills Effective communication and coordination abilities Knowledge of compliance and regulatory standards Attention to detail, accuracy Organized Time management Able to work independently with minimal supervision Good communication skills Remain focused & ability to multi-task About Seneca Resources: Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, North Carolina and New York that service clients throughout the United States. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

Make a Nationwide Impact with Flexible, Remote TeleNeurology Nationwide tele Neurology Opportunities - 100% Remote Redefine your practice. Transform patient care-all from your home base. Why Now? · Ultimate Flexibility - Integrate tele Neurology into your schedule-whether full-time or a few shifts a month. · Uncapped Earnings - Competitive compensation and sign-on bonus opportunities (eligibility applies). · We Handle the Details - Licensing and credentialing? We've got it covered with best-in-class personal who handle the files on your behalf while also cover any costs. Why Join Access Telecare? • Nationally Recognized, Award-Winning Remote Workplace • Deliver Advanced Stroke Care, traditional Neurohospitalist cases, Rapid EEG interpretation, and more. • High-Impact Clinical Exposure with a Broader Case Mix • Help Reduce Unnecessary Transfers & Improve Outcomes for Patients Across the U.S The Impact is Real. The Opportunity is Yours. With Access Telecare, your clinical expertise can touch lives in every corner of the country-brining critical neurological care to underserved communities, rural hospitals, and overburdened systems. Fully Remote. Highly Flexible. Truly Impactful. Take control of your career while elevating patient care. Reply today to learn how you can grow your practice with us- on your time. Please contact Tammy Rios directly here on LinkedIn or by email ************************.

MANTECH seeks a motivated, career and customer-oriented Facilities Support Specialist to join our team in Quantico, VA.This position requires expertise to support the receipt and management of all facilities and maintenance requirements and provide planning and oversight support to building and equipment inspections and testing. Responsibilities include but are not limited to: Manage workplace health, safety, and environmental related considerations. Analyze and identify faults or problems in equipment and machinery and ensure all facility support equipment remains functional Operate Building Automation System (BAS) monitoring daily for any faults or troubles and elevate problems to government POC as needed. Demonstrate comprehensive knowledge of DoD, Navy, and Marine Corps Supply and Acquisition principles, procedures, techniques, guidance, and practices. Assist with property record management and provide KSD's for newly acquired/requisitioned, transferred, or disposed equipment for accurate record keeping and retention. Must keep all stakeholders (customers, peers, leads) informed of activities, to include impediments, bottlenecks, dependencies, and other activities that might affect due dates and milestones Request investigative or adjustment action for equipment abuse or loss to the Personal Property Officer and submit disposition requests for assets that are obsolete or no longer required. Minimum Qualifications: 5 years related experience. Ability to work on several products concurrently while managing competing deadlines Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access) Preferred Qualifications: Relies on extensive experience and judgment to plan maintenance services, perform inspections, document findings, and provide feedback to government POC Proficient in SharePoint Experience with the Custodian Asset Report (CAR) to account for property assigned in the DPAS or Consolidated Memorandum Receipt (CMR) for property assigned in GCSS-MC. Assist with reconciliations of the CAR and CMR Clearance Requirements: This role requires an active DoD TS/SCI clearance with SAP eligibility Physical Requirements: Must be able and willing to perform occasional manual labor and warehouse duties with the ability to lift up to 50 lbs

About the Role: LHH is seeking an Administrative & Data Support Specialist to join one of our top clients in the Arlington area. This is an excellent opportunity for someone who thrives in a structured yet fast-paced environment, enjoys working with data, and has strong attention to detail. You'll play a key role in supporting contract updates, data management, and pricing analysis to help keep daily operations efficient and compliant. This is a ongoing temporary position for the next 2+ months. Location. Arlington, VA (Onsite 4 days/week - Fridays remote) . Pay is $24-$29 per hour based on experience. What You'll Do: Update and maintain the contracts database under the direction of team leads. Assist the Sourcing team with processing contract amendments. Manage document routing through DocuSign to ensure timely execution. Support pricing data analysis from RFPs and vendor submissions. Gather data, track follow-ups, and draft professional communications with internal teams and external partners. Perform data analysis and reporting using Excel (VLOOKUP, XLOOKUP, INDEX MATCH, Pivot Tables, logical operators, etc.). What We're Looking For: Strong Excel skills (advanced formulas and data manipulation required). Excellent written and verbal communication skills. Comfortable working with databases and document management systems. Detail-oriented, proactive, and able to prioritize multiple tasks independently. Experience with Workday or another ERP system is a plus. Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run 30,000 programs, welcomed 1.2 million applicants, and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients. We are on a mission to help organizations accelerate their impact, so we are proud to partner with organizations focused on Equity & Social Justice, Children & Education, Creative & Arts, Health & Wellness, Economic Justice & Opportunity, and Environment & Climate. At Submittable, technology and purpose converge, offering a unique opportunity to contribute to meaningful change. About the Role: We're looking for a full-time Technical Support Specialist to join our Campaign Support team. In this role, you will enhance and nurture the customer experience by quickly communicating with customers regarding questions, problems, technical issues. * This is a full-time position reporting to the Manager of Campaign Support * Location: Remote position * Salary Range: Non-exempt role with a salary range of $46,000-$56,000, depending on experience and location How You'll Make an Impact: * Maintain thorough knowledge of Submittable's platform and features to provide accurate and effective technical support * Provide support and maintain customer satisfaction at all stages of the customer journey * Respond promptly to customer inquiries via phone, email, and chat, troubleshooting technical issues and answering product questions * Provide clear guidance, solutions, and best practices to help customers successfully use the platform * Track and log customer issues, ensuring follow-up and resolution in a timely manner * Maintain accuracy of customer help resources as the product evolves * Identify, test, and report software bugs to Product team * Proactively flag potential issues or recurring problems to support continuous improvement About You: You're a highly collaborative, solution-oriented professional with a passion for delivering excellent customer support. You thrive in fast-paced environments, care deeply about customer outcomes, and bring a mix of analytical thinking, empathy, and curiosity to every interaction. Experience & Expertise * 1+ years in Customer Support or Technical Support roles * Ability to troubleshoot software issues and guide users to resolution * Experience working with customer support tools * Comfortable supporting live chat platforms Builder Mentality * Solutions-first mindset with strong problem-solving skills * Ability to stay calm and effective, especially when handling complex technical issues * Curious and proactive * Comfortable navigating ambiguity and evolving processes Partner, Collaborator, Communicator * Exceptional communication skills - especially when translating technical concepts to both technical and non-technical audiences * Adept at handling multiple high-priority tasks with strong organizational and prioritization skills * A team player who works well cross-functionally and values shared success * Capable of building strong customer rapport over time * Committed to transparency, accountability, and continuous improvement Preferred Systems & Tooling Experience/Knowledge: * Proficiency in data tools * Exposure to scripting or programming languages (preferred but not required) * Experience documenting software bugs and enhancement requests for technical teams (preferred but not required) * Familiarity with SaaS platforms and a general understanding of software development lifecycles (preferred but not required) * Experience with automation tools We are interested in every qualified candidate eligible to work in the United States; however, we cannot accommodate scholastic or employment visas at this time. In addition, we are not able to consider applicants who reside in the following states: Alaska, Delaware, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, West Virginia, and Wyoming. Why Submittable? Joining Submittable means becoming part of a forward-thinking, mission-driven company that values innovation, collaboration, and growth. We empower organizations working for social good with technology that accelerates their work, amplifies their impact, and drives meaningful change. At Submittable, you'll find a supportive, dynamic work environment where your contributions directly influence our success. If you thrive in a fast-paced, evolving environment and are excited to be part of a company dedicated to social impact, we invite you to apply! Benefits: We are proud to offer highly competitive benefits to our full-time employees, including: * Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts * 401(k) plan with employer match starting day one * Equity stock options to share in our success * Flexible hours, remote work options, and generous vacation and sick leave * Paid parental leave for mothers, fathers, and adoptive parents * Professional development stipends to support your career growth * Opportunities to participate in community outreach and volunteer programs * Monthly company-sponsored happy hours and gatherings to connect and unwind Our Commitment to Inclusion & Belonging At Submittable, we believe technology is a force for good, driving social impact and enabling corporate social responsibility on a global scale. To achieve this, we are committed to fostering a workplace that values inclusion and belonging as central pillars of our culture. We embrace the strength of our diverse community by creating a safe space where employees feel empowered to share ideas, celebrate unique experiences, and learn from one another. By prioritizing inclusion, we aim to build an environment where everyone can bring their authentic selves to work and make innovative contributions that enable our customers to tackle complex challenges and spread more good. As a globally used platform, we are dedicated to hiring and supporting employees who represent a range of backgrounds, experiences, and perspectives. This includes diversity in ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomic background. Our Approach to AI in our Hiring Process We believe that Artificial Intelligence (AI) can be a powerful tool for good. We are committed to leveraging AI technologies responsibly, ensuring their use is equitable, fair and safe. To ensure fairness and accurate skill assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during take home tests or interviews. For additional information regarding the use of AI in hiring please review our AI Guidelines & Policies. Need accommodations? Let your recruiter know early so we can support you.

The EHR Application Support Specialist provides Tier 1 support to all EHR end users on EHR related areas. This position will provide technical expertise to the end users, help troubleshoot issues and configuring settings among other functions. The EHR Application Support Specialist provides Tier 1 support to all EHR end users on EHR related areas. This position will provide technical expertise to the end users, help maintain EHR related activities including troubleshooting issues, configuring settings and setup users among other functions. The EHR EU Support Specialist is responsible for providing Tier 1 (first call resolution) support to all EHR end-users EHR-related clinical and patient accounting applications. This role plays a vital role in supporting the successful implementation and sustainment phases of the client Electronic Health Record initiative and help ensures deployed EHR capabilities remain stable, fully operational, and effectively adopted by end-users through post-cutover health checks, issue tracking, and sustainment readiness planning. Provides Tier 1 clinical support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes. Triages end user issues and determines if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2. Must understand client Local Health Department EHR policies, procedures, and workflows and Oracle Health-specific procedures to resolve issues. Acquires and maintains a general and clinical knowledge of client and related software applications. Attends professional development training as instructed. Maintains necessary technology skills to perform common client specific First Call Resolution (FCR) tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc. Conduct pre- and post-go-live system health checks to verify operational readiness and functionality of the deployed Electronic Health Record (EHR) solution at each VDH facility Monitor key performance indicators (KPIs) and system usage metrics to identify early warning signs of functional or technical degradation Coordinate and validate issue resolution with implementation, clinical, technical, and vendor teams to ensure continuity of care and system performance Maintain sustainment readiness checklists and site health status dashboards for EHR leadership and Go-Live command center operations Provide on-demand support for issue escalation, problem diagnosis, and liaison functions between end users, support teams, and technical vendors Contribute to lessons learned, issue trend analysis, and process improvements for future site deployments and system rollouts Post-Go-Live Health Check Reports that assess system performance and user adoption following deployment Sustainment Readiness Checklists to evaluate preparedness for ongoing operations and support Site Health Dashboards and associated metrics to monitor performance and identify potential issues Knowledge Transfer Documentation to ensure continuity of operations and effective handoff to support teams Issue Resolution Logs and Trend Analyses to track, resolve, and analyze recurring challenges Exhibits a basic understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Foundational Communication - Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures. Skills: SkillRequired / DesiredAmountof ExperienceApplication Support Experience.Required5YearsOracle Health Millenium Cerner EHR experience Highly desired3YearsStrong technical troubleshooting skills for hardware, software and basic network issues.Required3YearsExperience using ServiceNow or other ITSM tool.Highly desired3YearsExperience supporting remote users.Required3YearsStrong written and oral communication skills.Highly desired3YearsAbility to handle multiple competing priorities and multitask efficiently in a dynamic, fast-paced environment.Required3YearsDemonstrated commitment to exceptional customer service with individuals of varying technical knowledge.Required3Years Powered by JazzHR B7ik23PYjA

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is a full-time, onsite position. Benefits include Health, Dental Vision and 401k. Pay is $23 per hour Responsibilities: Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers. Provides support to client identified VIPs Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. Perform Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair Understands and follows all documented service operations policies and procedures. Other duties or certifications may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired May require additional customer-specific certifications or training as required Skills: Excellence in communication and customer-facing skills Strong oral, written and interpersonal skills Ability to follow instructions and processes with minimal instruction Ability to lift and or move various computer equipment up to 50 lbs. Must own a basic repair kit Additional requirements may exist if offer of employment is extended Additional Information All your information will be kept confidential according to EEO guidelines.

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required

Koniag Professional Services LLC, a Koniag Government Services company, is seeking a Data Migration Specialist to support KPS and our government customer. This position requires the candidate to be able to obtain a Public Trust. This is a remote opportunity. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Koniag Professional Services is seeking an experienced Data Migration Specialist to support our client, the Department of Health and Human Services (DHHS), Office of the Chief Information Officer (OCIO) in sustaining an integrated Human Capital Management solution that consolidates core HR functions into a unified enterprise platform. The Human Resource Information Technology platform will encompass Time and Attendance, Position Description management, Performance Management, Employee/Manager/HR Self-Service, and Enterprise Business Intelligence capability. The solution will be compliant with federal cybersecurity, records management, and accessibility standards, to improve system performance, user satisfaction, and long-term sustainability of HR services. This role is critical for securing and optimizing HCM applications that support essential administrative and operational functions across the department. **Essential Functions, Responsibilities & Duties may include, but are not limited to:** The Data Migration Specialist will be responsible for planning, executing, and validating data migration activities as part of system implementation, upgrade, and modernization projects. The position involves collaboration with stakeholders, technical teams, and subject matter experts to ensure data is accurately and securely transferred between systems. Principal responsibilities include: + Design and execute end-to-end data migration strategies tailored to HRIT modules (e.g., Core HR, Payroll, Talent Management, Benefits, Time & Attendance, Position Description Repository, & Employee, Manager, HR Self Service capabilities), ensuring alignment with functional requirements, compliance standards, and overall project goals. + Design, develop, and execute ETL processes to extract data from source systems and load into target systems + Create and implement data mapping specifications between source and target systems + Develop data cleansing and transformation rules to ensure data quality during migration + Perform data profiling and analysis to identify data quality issues and inconsistencies + Create and execute data validation procedures to verify migration accuracy and completeness + Develop scripts and programs to automate data extraction, transformation, and loading processes + Implement data reconciliation processes to ensure successful migration of all required data + Document data migration procedures, mappings, and technical specifications + Collaborate with database administrators and system architects to understand data structures and relationships + Identify and mitigate risks associated with data migration activities + Create and maintain test plans and test cases specific to data migration validation + Work with stakeholders to establish migration timelines, cutover plans, and rollback procedures + Provide regular status updates on migration activities and escalate issues as appropriate + Support post-migration activities including troubleshooting and data reconciliation **Education and Experience:** **Required:** + Bachelor's degree in Computer Science, Information Systems, or related field + 5+ years of experience in data migration, ETL development, or related roles + Demonstrated experience leading end-to-end data migration projects + Strong experience with ETL tools and technologies + Proficiency with SQL and database technologies **Required Skills and Competencies:** + Extensive knowledge of data migration methodologies and best practices + Strong expertise in ETL processes, tools, and techniques + Proficiency in SQL and experience with multiple database platforms (Oracle, SQL Server, PostgreSQL, etc.) + Experience with ETL tools (Informatica, SSIS, Talend, or similar) + Strong analytical skills with ability to understand complex data structures and relationships + Experience developing data mapping specifications and transformation rules + Knowledge of data quality assessment and improvement techniques + Strong problem-solving abilities for addressing data migration challenges + Experience with data profiling and analysis tools + Understanding of database design principles and data modeling + Experience with scripting languages for data processing (Python, PowerShell, etc.) + Strong attention to detail and commitment to data accuracy + Excellent documentation skills for technical specifications and procedures + Ability to work effectively under pressure and meet migration deadlines + Strong communication skills for coordinating with stakeholders and technical teams **Desired Skills and Competencies:** + Experience with data migration for federal government systems + Experience with cloud data migration (AWS, Azure, GCP) + Knowledge of data governance principles and practices + Experience with master data management concepts and tools + Familiarity with data privacy regulations and secure data handling practices + Experience migrating data to/from ERP or CRM systems + Knowledge of big data technologies and platforms + Experience with data archiving and purging strategies + Familiarity with Agile project management methodologies + Knowledge of legacy system data extraction techniques + Experience with data conversion between different file formats + Understanding of data lineage tracking and documentation + Experience with real-time data migration or synchronization + Certifications relevant to data management or specific technologies **Security Requirement:** + Ability to maintain a Public Trust **Our Equal Employment Opportunity Policy** The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling ************ to request accommodations. _Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _****************** _._ **_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_** **Job Details** **Pay Type** **Salary**

Contractor for Voter Registration Tool Migration Contract Duration: November 2025 to February 2026 Compensation & Expenses: $8,000 Civic Nation is seeking a contractor to support migration to a new voter registration tool to be used by over 500+ Civic Nation, When We All Vote, and ALL IN community partners, corporate partners, educational institutions, talent and sports partners. This is a contract-based opportunity with a defined project scope and timeline. ABOUT THE DATA & TECHNOLOGY TEAM: This project will be completed under the supervision of Civic Nation's Data & Technology team. The Data & Technology team consists of data scientists, analysts, engineers, and IT professionals who develop, manage and execute the short-and long-term technical needs and roadmap for all parts of the organization's internal operations and external initiatives, programs, and campaigns. In addition, the team provides robust data analysis, build and maintain a host of tools and infrastructure, and service Civic Nation's internal needs. RESPONSIBILITIES & DELIVERABLES The contractor will be responsible for: Migrating existing branded voter registration webpages (referred to as “portals”) from the old tool to the new tool Updating existing processes to be customized to the new voter registration tool i.e. internal portal request process, standard operating procedure (SOP) for portal creation and management. Building an external facing dashboard with the following features: User specific views so each partner sees only their voter registration data. Ability to access and download raw data in addition to seeing summaries of voter registration activity over time. Inclusion of historic voter registration data from Civic Nation's old voter registration tool(s) & auxiliary data such as web hits. The contractor will not be responsible for, but may be asked to advise on: A sync out from the new voter registration tool to Civic Nation's CRM Transformation of previous voter registration tool data in preparation for the external facing dashboard described above. Training and onboarding of Civic Nation staff and partners onto the new voter registration tool Auditing of all existing MOUs with partners and propose a solution for better MOU management Updating existing internal reports and resources with data from the new voter registration tool Civic Nation person level table Internal voter registration specific dashboards DESIRED BACKGROUND The ideal contractor must: Provide references from at least 2 similar projects. Have dashboard design experience using tools such as Looker, Tableau, Power BI Demonstrate strong SQL skills with an understanding of relational databases and ETL processes. Demonstrate proficiency in Google Suite and commitment to documentation. HTML / CSS skills are a plus, but not required. Interested candidates should submit a resume, cover letter, and references below. Applications are due October 31st. Any questions during the application process can be submitted to ********************.

At Thrive, the Data Migration Specialist will be in charge of extracting, mapping, formatting, and importing client data from external systems into Thrive.Who you are You have extensive experience with databases, data structures, data relationships, and ETL (3+ years experience). You have a strong grasp of at least one scripting language (such as Ruby or Python) and their data structures and methods. You are highly adept at wielding open source tools, hosted services, and custom scripts to move, transform, and analyze data. You strive to strike the right balance between strategic investment in process/automation vs. quick one-off solutions. You work methodically and stop not when the problem is solved, but when you fully understand both the root cause and the solution. You continually strive to learn and improve while also helping other members on your team do the same. You seamlessly collaborate with all of the roles surrounding you, and effectively tailor your communication to each audience. You value data integrity, security, and compliance. Hard skills Proficient with at least one of the SQL flavors (MySQL, PostgreSQL, MSSQL, etc.) Proficient with scripting (e.g., Ruby, Python, Bash) What you'll accomplish Work closely with our technical implementation consultant to review data mappings for new customers moving to our software from their previous systems. Perform ETL tasks to migrate data from other systems into our production environment based on the mappings. Lead a team of outsourced migration developers. Propose and implement strategies, processes, and tools to make this process more robust, accurate, efficient, scalable, and repeatable. Why you'll love it here We're small enough to be agile, but large enough to have stability. You will have a major impact and contribute directly to the success of our customers and our business. Learning is an important part of our culture; we offer reimbursement for continuing education. We foster a supportive, inclusive environment and provide many comforts - always-stocked snacks and beverages, relaxed dress code, sit/stand desks, MacBook Pros, ping pong. We offer competitive salary, medical/dental/vision insurance, Health Savings Account with employer contribution, 401(k) plan with company matching, FSA and commuter benefits. Our office is located in Haddonfield, NJ - a beautiful, tree-lined historic town within walking distance of lots of shops and restaurants and which is just a quick Patco ride from Center City Philadelphia. This is a full-time position. You may choose to work in our office or work remotely from a home office, but you must be authorized to work in the U.S. and operate a normal 8 hour working day between the hours of 8am and 8pm EST. About Thrive (a True Company) Thrive is a fast-growing software company based outside of Philadelphia with about a third of its employees distributed throughout the US. Our mission is to make hiring for executive leadership positions easier, faster, and more equitable. Thrive's clients include some of the world's largest search firms, venture capital/private equity firms, and corporate executive recruitment teams including Starbucks, NEA, and Boyden. Executive hiring is unlike typical staffing and recruiting. Most executives are passive candidates, meaning they don't apply for positions. They are commonly found through well-maintained networks and relationships. Unfortunately, most popular recruiting tools and CRMs don't work well for this use case. Enter Thrive, purpose-built software for executive recruiting and leadership talent management. We are aggressively investing in building disruptive solutions that help talent professionals find the best leaders, build curated talent networks, and place executives. Thrive was born out of True, one of the fastest-growing organizations in the talent advisory space. True is a global platform of companies that optimizes value creation by placing executive talent, developing business leaders, creating diverse and inclusive networks, and using innovative technology to advance executive talent priorities. With offices in North America, EMEA, & APAC, True's team of industry and functional experts leverage their deep networks to connect companies with leading talent to transform businesses and industries.

Michael Baker Rail & Transit: Whether moving people or freight, future rail and transit solutions will be determined by energy prices, a shift toward urban living and growing environmental concerns. Michael Baker helps freight, authority and state Department of Transportation clients meet these modern challenges by providing services that address key industry issues such as state of good repair, capacity, safety, community livability, asset management and maintenance, planning and development for new projects, and the promotion of environmental stewardship and sustainability. We provide value by first understanding our clients' needs, then working with them as a partner to identify innovative and cost-effective solutions that optimize their opportunities for success. What We're Looking For: Michael Baker is seeking a talented Rail Engineering Support Specialist with a specialization in railroad design and construction support, to help make a difference in our Rail and Transit Specialty Practice. The candidate will work remotely from the nearest Michael Baker Office in a hybrid work environment supporting practice management across the company under limited supervision. The ideal candidate will demonstrate experience supporting railroad design and construction projects. What You'll Do: Responsible for input of project data into various systems. Assists and coordinates activities of staff engaged in formulating bid proposals. Reviews project budgets and discusses with team on regular basis/set project meetings. Tracks expenditures and invoice payments of individual projects for Project Managers Assists in the development and monitoring of both budgets and schedules. Assists in the preparation, maintenance, and communication of all progress reports. Maintains and communicates clearly defined billing procedures with all parties of a project. Coordinates invoice-preparation processing to ensure compliance with contract and budget for prompt client approval. Obtains access to client portals for processing invoices Excellent communication skills and ability to interface with clients Organizes and maintains file system and files correspondence and other records. Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities, and records and transcribes minutes of meetings. Manages budgets and other basic accounting duties, such as receivables/payables and/or invoice approval preparation. Manages tasks independently and coordinates completion with project team members. Assists in development of marketing material in cooperation with Marketing Dept Assists in development of client meeting presentations Coordinates completion of group initiatives and tasks Other duties as assigned. What You Need to Succeed: GED or High School Diploma, required Bachelor's degree, preferred 5+ years comparable experience Experience with office software, Power BI, Project Management Information Systems Software (Autodesk Construction Cloud) experience required Compensation: The approximate compensation range for this position $80,000 - $115,000 per year. This compensation range is a good faith estimate for the position at the time of posting. Actual compensation is dependent upon factors such as education, qualifications, experience, skillset, and physical work location. Why Choose Us: Medical, dental, vision insurance 401k Retirement Plan Health Savings Account (HSA) Flexible Spending Account (FSA) Life, AD&D, short-term, and long-term disability Professional and personal development Generous paid time off Commuter and wellness benefits

What do you get when you bring together a team of bright individuals and place them into an environment where “work” means making a difference in the lives of people across the globe? You get Sciolex Corporation, a fast-growing defense contractor focused on providing the U.S. Government a level of service that surpasses the epitome of excellence. Our core services include systems engineering technical advice, technical support, and administrative assistance. From our humble beginning as a small Service Disabled, Veteran Owned Small Business in Chantilly, VA, Sciolex Corporation is now the home for over 1,000 employees across the U.S. Over the past 15 years, Sciolex Corporation has constructed an environment that celebrates diversity and encourages a positive work/life balance, all while supporting government missions that our employees are proud to be a part of. When you work for Sciolex Corporation, you are working for a stable company that values you and is committed to ensuring you receive the utmost employee care. Responsibilities The IT Support Engineer (ITSE) will embrace the prospect of performing a wide variety of tasks at all levels of complexity - from advanced engineering of future infrastructures to deploying server software to providing low-level user account administrations and user support. The ITSE will be responsible for engineering, implementing, and overseeing all IT infrastructure upgrades, migrating to and maintaining technology services on Microsoft 365 and Azure, maintaining the IT baseline, ensuring compliance with NIST SP 800-171, positioning the company to achieve CMMC certification, and providing day-to-day IT support for users. As the ITSE, your responsibilities would include: Engineering Design and implement upgrades and migration from legacy infrastructure to a combination of cloud and on-premise services Conduct technical research and provide cost analysis data Recommend and implement the IT migration roadmap Manage Microsoft 365 cloud deployments and licenses Install server software, applications, upgrades, and maintenance patches Ensure network and system security practices comply with NIST SP 800-171 requirements Prepare network and system security practices for CMMC certification Maintain historical records by documenting hardware and software changes and revisions Prepare the corporate network for a multi-office, multi-location architecture Document and maintain corporate network deployment and topology Configure and maintain routers and gateways Monitor security and activity logs and provide periodic reports to the COO Support Resolve technical issues related to network interruptions Perform day-to-day system administration functions Manage SharePoint and Exchange applications and configurations Assist users with hardware issues related to desktop computers, printers, scanners, or handheld devices Create IT tickets using ticket-tracking software and update the status of each ticket as they successfully assist each user with their issues Create training materials/references pertaining to computer troubleshooting and usage Other duties as assigned Qualifications & Physical Requirements A bachelor's degree in Computer Science, Information Technology, or related technology field is preferred. 3-5 years of experience as an IT Engineer. 3-5 years of experience as an IT Support Specialist. Must have U.S. Citizenship Experience with NIST SP 800-171 A combination of certifications to indicate proficiency with Microsoft solutions, networks, and IT security (cybersecurity) Must enjoy user interaction and be able to build rapport with end users May occasionally lift and carry boxes of supplies and/or equipment weighing up to 35-45 lbs. and carry to other locations within the office. Preferred Qualifications: Experience with NIST SP 800-171 CompTIA A+ certification or equivalent MCSE or MTA certifications Azure Administrator Associate Azure Security Engineer Associate Security Clearance preferred At Sciolex Corporation, our top priorities and most valuable resources are our employees, which is why we offer a competitive total compensation package. We are a proud Equal Opportunity Employer (EOE) who celebrates diversity in and out of our organization. Come see where your opportunities for success can flourish. NOTICE: Sciolex Corporation NEVER asks job applicants to issue any payment, service fees, or banking information to Sciolex Corporation or its recruiters as part of our application process. Before providing any personal information to outside parties, verify that the job you are applying for appears on our Careers site.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military

Job Summary:The Senior Engineering Support Specialist is a technical expert responsible for triaging and resolving complex issues across internal systems and applications. This role works closely with engineering, product, and support teams to investigate problems, improve monitoring and tooling, and enhance support processes. The ideal candidate brings strong troubleshooting skills, system knowledge, and cross-functional collaboration experience to help drive reliability, efficiency, and continuous improvement.Responsibilities: The Senior Engineering Support Specialist is a highly skilled and hands-on technical expert responsible for ensuring the stability, usability, and continuous improvement of the organization's proprietary systems and applications. This role serves as a central point of contact for escalated technical issues and plays a key role in bridging the gap between customer-facing teams, engineering, and product management. The individual in this position leads the triage and investigation of complex problems using a variety of tools, including API clients, browser developer tools, and system logs, to replicate and isolate issues. This role is expected to manage incoming support requests, assess severity and impact, and take ownership of incidents through resolution or appropriate escalation. In addition to technical investigation, the Senior Engineering Support Specialist is deeply involved in defining and refining internal support processes. This position is responsible for developing standardized workflows for issue intake, tracking, prioritization, and resolution. This includes leading backlog reviews, organizing daily standups for issue triage, and ensuring that support activities are visible, measurable, and aligned across all stakeholders. This role's deep familiarity with internal systems allows them to identify recurring patterns in technical issues and proactively collaborate with engineering teams to address root causes. This often results in the creation and maintenance of a prioritized backlog of product and monitoring improvements aimed at reducing incident frequency and severity. The role also includes a strong focus on systems thinking and process improvement. The Senior Engineering Support Specialist is expected to continuously evaluate and enhance existing documentation, playbooks, and troubleshooting guides, while also contributing to the development of internal tools that improve system observability and diagnostic capabilities. This position works closely with engineering to enhance alerting, monitoring, and debugging processes, helping to identify and address gaps in system performance before issues escalate. Through frequent collaboration with product teams, this role helps translate technical findings into actionable feedback that informs future feature development and system design improvements. A critical component of this role is clear and effective communication. The Senior Engineering Support Specialist must ensure that all stakeholders technical and non-technical are consistently informed of issue status, timelines, risks, and resolutions. This position plays a key role in building trust and accountability across teams by delivering timely updates, writing detailed documentation, and participating in incident retrospectives to ensure that lessons are applied and knowledge is shared. Success in this role is defined not only by the ability to resolve issues efficiently, but also by the ability to build sustainable systems and processes that scale with the organization. The ideal candidate is a strong problem solver, a collaborative partner, and a strategic thinker who takes ownership of challenges and drives long-term improvements in the technical support function. Performance Outcomes Technical Troubleshooting and Incident Management Triage and prioritize incoming technical issues based on severity and business impact. Replicate, diagnose, and isolate problems using tools such as API clients (e.g., Postman), browser developer tools, and system logs. Provide clear documentation of findings before escalating issues to engineering teams. Own the end-to-end resolution process for escalated issues, ensuring accuracy and consistency in follow-through. Maintain visibility into issue status and provide timely updates to stakeholders. System Expertise and Cross-Functional Collaboration Develop deep knowledge of internal products, platforms, and systems to support informed troubleshooting. Act as the technical liaison between customer-facing teams, product managers, and engineers. Participate in daily standups, triage meetings, and backlog reviews to ensure alignment across teams. Translate technical concepts and issues into clear, actionable items for non-technical stakeholders. Contribute to the creation and maintenance of internal knowledge bases and support documentation. Work with product teams to ensure that recurring support issues inform future development roadmaps Process Improvement and Standardization Design and implement standardized workflows for issue intake, tracking, escalation, and resolution. Identify inefficiencies in existing support practices and recommend scalable improvements. Lead recurring review sessions to track open issues and ensure process adherence. Document troubleshooting procedures, runbooks, and team playbooks to promote consistency. Help define success metrics for support performance, including issue throughput and time-to-resolution. Monitoring and Tooling Enhancements Contribute to the development of internal tools that improve visibility into system health and reduce time to resolution. Participate in incident post-mortems and help establish preventive measures to reduce future occurrences. Work with product teams to ensure that recurring support issues inform future development roadmaps. Participate in incident post-mortems and help establish preventive measures to reduce future occurrences. Education, Knowledge, and Experience High school diploma or equivalent is required. A bachelor's degree in computer science, Information Systems, or a related technical field is preferred. 3-7 years of experience in a technical support, QA, solutions engineering, or software-adjacent role, ideally within a SaaS or custom software environment required. Prior experience working closely with software engineering and product teams on issue resolution, incident response, or continuous improvement initiatives. Strong understanding of modern web application architecture, including APIs, front-end and back-end systems, and databases. Proficiency with investigation and diagnostic tools such as Postman, browser developer tools, Jira, and Confluence. Familiarity with system logs, debugging processes, and basic scripting or query skills is a plus. Excellent written and verbal communication skills, with the ability to translate complex technical issues for diverse audiences. Proven ability to work cross-functionally and manage relationships across technical and non-technical teams. Highly analytical and detail-oriented, with strong problem-solving abilities. Comfortable working independently and managing competing priorities in a fast-paced environment. Adaptable and open to learning new tools, systems, and approaches. Demonstrates ownership, initiative, and a continuous improvement mindset. Passionate about delivering high-quality solutions and improving the overall support experience. FLSA Status Exempt Physical Requirements/ Work Environment The work environment characteristics and physical demands described here are representative of these an employee encounters while preforming the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role is primarily performed in a standard office setting and may include remote or hybrid work arrangements. Regularly required to sit for extended periods and use hands to operate a computer, keyboard, and other standard office equipment. Must be able to communicate clearly and effectively through verbal and written means. Requires the ability to concentrate, analyze, and manage multiple tasks and priorities in a fast-paced environment. The noise level is typically quiet to moderate. Occasional travel may be required for team meetings, training sessions, or collaboration activities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Additional Information:Location:Remote Job PostingDepartment:9310 EngineeringTime Type:Full time Commitment to Equal Opportunity PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination. If you require a reasonable accommodation to complete the application process, please contact Human Resources at: **********************************.