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Technical specialist vs administrative technical support

The differences between technical specialists and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical specialist and an administrative technical support. Additionally, a technical specialist has an average salary of $88,773, which is higher than the $46,753 average annual salary of an administrative technical support.

The top three skills for a technical specialist include customer service, technical support and patients. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.

Technical specialist vs administrative technical support overview

Technical SpecialistAdministrative Technical Support
Yearly salary$88,773$46,753
Hourly rate$42.68$22.48
Growth rate10%10%
Number of jobs121,151186,858
Job satisfaction--
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 52%
Average age4242
Years of experience22

What does a technical specialist do?

The role of technical specialists is to provide technical support for applications and programs to staff members and customers within an organization. They train staff and customers on products and apps and offer advice on the best practices for utilizing technical programs and applications. They also design training materials to teach other staff members the most effective methods of using its technology. It is also their job to reduce company costs by looking for ways to improve productivity and lessen expenses.

What does an administrative technical support do?

Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.

Technical specialist vs administrative technical support salary

Technical specialists and administrative technical supports have different pay scales, as shown below.

Technical SpecialistAdministrative Technical Support
Average salary$88,773$46,753
Salary rangeBetween $62,000 And $126,000Between $29,000 And $75,000
Highest paying CityWashington, DCNew York, NY
Highest paying stateDelawareNew Jersey
Best paying companyFinnegan Henderson Farabow Garrett & DunnerAIG
Best paying industryTechnology-

Differences between technical specialist and administrative technical support education

There are a few differences between a technical specialist and an administrative technical support in terms of educational background:

Technical SpecialistAdministrative Technical Support
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 52%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Technical specialist vs administrative technical support demographics

Here are the differences between technical specialists' and administrative technical supports' demographics:

Technical SpecialistAdministrative Technical Support
Average age4242
Gender ratioMale, 71.2% Female, 28.8%Male, 67.6% Female, 32.4%
Race ratioBlack or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 12.5% White, 54.6% American Indian and Alaska Native, 0.4%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between technical specialist and administrative technical support duties and responsibilities

Technical specialist example responsibilities.

  • Install and manage LAN/WAN using TCP/IP protocol.
  • Manage the development of a customize ERP system for the client.
  • Design and manage studies for alternative API qualification for commercial products.
  • Lead and assist in troubleshooting problems and assure appropriate communication with physicians and patients.
  • Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
  • Develop HTML, CSS, JavaScript for commercial websites.
  • Show more

Administrative technical support example responsibilities.

  • Manage video teleconference sessions, troubleshoot connection issues.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Used Citrix remote access to demonstrate and diagnose software problems.
  • Perform automation of scripts for all the environments in UNIX.
  • Train new users, assist in maintenance and deployment of SLA.
  • Maintain DNS zones, virtual web sites and POP3 email client accounts.
  • Show more

Technical specialist vs administrative technical support skills

Common technical specialist skills
  • Customer Service, 13%
  • Technical Support, 6%
  • Patients, 6%
  • Project Management, 6%
  • Customer Satisfaction, 4%
  • C++, 4%
Common administrative technical support skills
  • Technical Support, 13%
  • Customer Service, 9%
  • Troubleshoot, 7%
  • Phone Calls, 6%
  • Data Entry, 5%
  • Desk Support, 5%

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