The role of technical specialists is to provide technical support for applications and programs to staff members and customers within an organization. They train staff and customers on products and apps and offer advice on the best practices for utilizing technical programs and applications. They also design training materials to teach other staff members the most effective methods of using its technology. It is also their job to reduce company costs by looking for ways to improve productivity and lessen expenses.

Technical Specialist Responsibilities

Here are examples of responsibilities from real technical specialist resumes representing typical tasks they are likely to perform in their roles.

  • Install and manage LAN/WAN using TCP/IP protocol.
  • Manage the development of a customize ERP system for the client.
  • Design and manage studies for alternative API qualification for commercial products.
  • Lead and assist in troubleshooting problems and assure appropriate communication with physicians and patients.
  • Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
  • Develop HTML, CSS, JavaScript for commercial websites.
  • Monitor and troubleshot LAN, install and configure routers and switches.
  • Provide customer support for video, voice, LAN/WAN, and PC clients for mission critical command and control systems.
  • Provide over-the-phone second tier technical support for high-speed internet and LAN troubleshooting.
  • Design applications & support ERP systems.
  • Update JavaScript files for use on
  • Repair PCs and install/replace software programs and hardware.
  • Support risk of supply initiatives via the alternate API program.
  • Perform major network OS and core on-air hardware and software upgrade.
  • Verify correct IP addresses are assign for all digital output devices.

Technical Specialist Skills and Personality Traits

We calculated that 13% of Technical Specialists are proficient in Customer Service, Technical Support, and Patients. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.

We break down the percentage of Technical Specialists that have these skills listed on their resume here:

  • Customer Service, 13%

    Demonstrated ability to manage information, and utilize exceptional customer service skills when interfacing with clients, peers and management.

  • Technical Support, 6%

    Maintained a high level of technical support, and performed root cause analysis for problems experienced within area of functional responsibility.

  • Patients, 6%

    Led and assisted in troubleshooting problems and assured appropriate communication with physicians and patients.

  • Project Management, 6%

    Associated with project management activities such as project coordination /planning /scheduling /appraisal process /developing and implementing process improvements using agile techniques.

  • Customer Satisfaction, 4%

    Provided customer satisfaction through effective and timely resolution of a variety of customer inquires * Met department productivity and quality standards.

  • C++, 4%

    Assisted to develop a software using C++ to convert accounting data from the old Turkish Lira to New Turkish Lira.

"customer service," "technical support," and "patients" aren't the only skills we found technical specialists list on their resumes. In fact, there's a whole list of technical specialist responsibilities that we found, including:

  • Arguably the most important personality trait for a technical specialist to have happens to be customer-service skills. An example from a resume said this about the skill, "computer support specialists must be patient and sympathetic" Additionally, other resumes have pointed out that technical specialists can use customer-service skills to "managed customer complaints and internal gmp audits for product manufacturing, coordinated fda audits and recommended corrective actions. "
  • Another trait important for fulfilling technical specialist duties is listening skills. According to a technical specialist resume, "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Here's an example of how technical specialists are able to utilize listening skills: "earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness"
  • Problem-solving skills is also an important skill for technical specialists to have. This example of how technical specialists use this skill comes from a technical specialist resume, "support workers must identify both simple and complex computer problems, analyze them, and solve them." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "facilitated on-time implementation of diverse application solutions to fulfill stringent fda submission and software licensing deadlines. "
  • A thorough review of lots of resumes revealed to us that "speaking skills" is important to completing technical specialist responsibilities. This resume example shows just one way technical specialists use this skill: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Here's an example of how this skill is used from a resume that represents typical technical specialist tasks: "answered calls from clients, enterprise sales agents, and spoke with dell customers. "
  • Another common skill for a technical specialist to be able to utilize is "writing skills." Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions. A technical specialist demonstrated the need for this skill by putting this on their resume: "provide final tier of technical support writing, maintaining and updating software and procedure specific sops & work instructions. "
  • See the full list of technical specialist skills.

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    What Administrative Technical Supports Do

    Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.

    In this section, we take a look at the annual salaries of other professions. Take administrative technical support for example. On average, the administrative technical supports annual salary is $42,020 lower than what technical specialists make on average every year.

    Even though technical specialists and administrative technical supports have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, technical support, and powerpoint in the day-to-day roles.

    These skill sets are where the common ground ends though. A technical specialist responsibility is more likely to require skills like "patients," "project management," "customer satisfaction," and "c++." Whereas a administrative technical support requires skills like "troubleshoot," "phone calls," "data entry," and "desk support." Just by understanding these different skills you can see how different these careers are.

    On average, administrative technical supports reach similar levels of education than technical specialists. Administrative technical supports are 3.1% less likely to earn a Master's Degree and 1.0% less likely to graduate with a Doctoral Degree.

    What Are The Duties Of a Computer Support Specialist?

    A Computer Support Specialist is responsible for providing the highest customer service for clients with technical and system issues, resolving network failures, and creating support tickets for IT personnel. Computer Support Specialists utilize various system tools and applications to diagnose end-users network issues and conduct immediate troubleshooting. They also help the IT staff design and improve system features and infrastructures and create instructional manuals for deliverables. A Computer Support Specialist must have excellent technical and communication skills to document customers' requests and identify system solutions.

    Next up, we have the computer support specialist profession to look over. This career brings along a lower average salary when compared to a technical specialist annual salary. In fact, computer support specialists salary difference is $24,847 lower than the salary of technical specialists per year.

    While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both technical specialists and computer support specialists are known to have skills such as "customer service," "technical support," and "powerpoint. "

    In addition to the difference in salary, there are some other key differences that are worth noting. For example, technical specialist responsibilities are more likely to require skills like "patients," "project management," "customer satisfaction," and "c++." Meanwhile, a computer support specialist might be skilled in areas such as "computer support," "troubleshoot," "desk support," and "network printers." These differences highlight just how different the day-to-day in each role looks.

    Computer support specialists may earn a lower salary than technical specialists, but computer support specialists earn the most pay in the technology industry with an average salary of $75,865. On the other side of things, technical specialists receive higher paychecks in the technology industry where they earn an average of $92,419.

    In general, computer support specialists study at similar levels of education than technical specialists. They're 5.0% less likely to obtain a Master's Degree while being 1.0% less likely to earn a Doctoral Degree.

    How a Desktop Support Specialist Compares

    A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals. They monitor the performance of the company's desktop infrastructure.

    Let's now take a look at the desktop support specialist profession. On average, these workers make lower salaries than technical specialists with a $43,811 difference per year.

    By looking over several technical specialists and desktop support specialists resumes, we found that both roles utilize similar skills, such as "customer service," "technical support," and "powerpoint." But beyond that the careers look very different.

    There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a technical specialist is likely to be skilled in "patients," "project management," "customer satisfaction," and "c++," while a typical desktop support specialist is skilled in "troubleshoot," "pc," "sccm," and "remote desktop."

    Additionally, desktop support specialists earn a higher salary in the finance industry compared to other industries. In this industry, they receive an average salary of $53,933. Additionally, technical specialists earn an average salary of $92,419 in the technology industry.

    When it comes to education, desktop support specialists tend to earn lower education levels than technical specialists. In fact, they're 6.0% less likely to earn a Master's Degree, and 1.1% less likely to graduate with a Doctoral Degree.

    Description Of a Systems Support Specialist

    A systems support specialist is responsible for assisting end-users on system issues, including network configuration and improving network infrastructure. System support specialists implement network strategies alongside the whole technology team to boost the system's efficiency and optimal performance. They create resolution reports for reference and write recommendations to prevent system defects and inconsistencies. A systems support specialist also handles network installations and upgrades, requiring them to have excellent technical skills and knowledge of programming languages.

    The fourth career we look at typically earns lower pay than technical specialists. On average, systems support specialists earn a difference of $27,029 lower per year.

    According to resumes from both technical specialists and systems support specialists, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "technical support," and "java. "

    While some skills are shared by these professions, there are some differences to note. "patients," "project management," "customer satisfaction," and "c++" are skills that have shown up on technical specialists resumes. Additionally, systems support specialist uses skills like troubleshoot, pc, system support, and desk support on their resumes.

    In general, systems support specialists make a higher salary in the technology industry with an average of $74,929. The highest technical specialist annual salary stems from the technology industry.

    Systems support specialists reach similar levels of education when compared to technical specialists. The difference is that they're 3.6% more likely to earn a Master's Degree less, and 0.9% less likely to graduate with a Doctoral Degree.

    What a Technical Specialist Does FAQs

    How Long Does It Take To Become A Technical Support Specialist?

    It takes about two years to become an IT technical support specialist. At a minimum, an associate degree or certification coupled with on-the-job training and certification can be sufficient to get hired.

    How Much Do Technical Specialists Make?

    Technical specialists make $82,524 per year ($39.67 per hour), on average. Technical specialists in the lower 10%, such as entry-level positions, only make about $61,000 a year, while the top 10% average $110,000 per year.

    What Does A Microsoft Technical Specialist Do?

    Microsoft technical specialists typically lead training seminars or workshops, work on new programs or services, and present and demonstrate products or services. These individuals are expected to have deep customer service roots and understand CRM software, which is a major part of their position.

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