Technical specialist jobs in Kentucky - 1,030 jobs

GAI Consultants, Inc. (GAI) is seeking a Project Technical Specialist 1 (Power Generation) to work out of our Louisville, KY office. Under the direction of a Geotechnical Engineering Manager, this individual will provide geotechnical engineering and project site support for projects in the Energy, Transportation and Community Development business units. Essential Duties and Responsibilities: Perform geotechnical engineering assignments involving investigations for a variety of facilities including, but not limited to: foundations for transmission lines, buildings, roadways, bridges, retaining walls, dams, and other structures; designs for embankments and cut slopes for roadways and other developments; designs for natural gas pipelines and compressor stations; design of waste landfills and impoundments; and development of geotechnical monitoring and laboratory testing programs. Prepare geotechnical engineering designs involving: rock/soil slope stability; cut slope and fill embankment design; landslide stabilization and remediation (reinforcement with rock anchors/soil nails, GRS slopes); geotechnical field instrumentation; soil reinforcement and ground improvement techniques (CMCs, compaction grouting, stone columns); sheet pile/retaining walls (gravity walls, soldier pile, and lagging walls, MSE walls, T-walls); shallow and deep foundations (spread footings, driven piles, micropiles, drilled shafts). Geotechnical Investigation and Construction Support Services including, but not limited to: test boring monitoring and logging; site reconnaissance; foundation and retaining structure construction monitoring and inspection. The successful candidate will be responsible for interpreting specifications and construction drawings, evaluating site conditions based on construction excavations, monitoring and reporting on construction activities, and performing field testing of soils. Prepare proposals, budgets, schedules, calculations, specifications, and reports. Travel can be expected in the form of fieldwork, which can be daily local travel or weekly out-of-town travel, Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to work in outdoor environments under varying weather conditions, including extreme heat, cold, rain, and rugged terrain. Exposure to active construction sites. Capable of walking, hiking, or standing for extended periods during field and site visits. Must be able to lift and carry tools, equipment, technical samples, documents, and other materials weighing up to 40-50 pounds. Frequent bending, crouching, and climbing may be required during fieldwork and sample collection. Ability to safely operate and wear personal protective equipment (PPE), such as helmets, safety glasses, gloves, hearing protection, and boots as required by site safety protocols. Visual acuity and manual dexterity to handle technical tools, read maps and instruments, observe site conditions, and document findings accurately. Comfortable working in remote or isolated locations, sometimes for extended durations. Comfortable working in confined spaces and/or at heights, as required by specific project sites. May require driving long distances to field sites and operating vehicles on unpaved or uneven roads. Technical Responsibilities Serves as the technical advisor for the organization in the application of advanced concepts and methods in an assigned area. Keeps informed of new developments and requirements affecting the organization for the purpose of recommending changes in programs or applications. Develops new techniques and/or improved processes, materials, or products. Values and analyzes sustainable performance of complex engineering projects from a systems perspective. Project and Task Management Oversees a project team of engineers and technicians. Plans, schedules, and coordinates the preparation of documents or activities for multiple major projects or is responsible for an entire program of an organization. Analyzes project management plans for complex engineering projects. Understands project delivery uncertainties and uses risk management principles to address them. Reviews operational procedures to ensure compliance with applicable policies and performance measures. Essential Duties and Responsibilities General Characteristics Applies thorough knowledge of current principles and practices of engineering related to the variety of aspects affecting their organization. Applies progressively acquired expertise to resolve crucial issues and/or unique conditions. Keeps informed of new methods and developments affecting their organization and recommends new practices or changes in emphasis of programs. Leads programs of moderate complexity and scope or leads a major project. Analyzes complex problems across specialty areas appropriate to the practice of engineering. Analyzes ethical dilemmas to determine appropriate courses of action. Communication, Teamwork and Leadership Applies principles of formal strategic and persuasive communications. Represents their area of specialty within the organization and liaises with related individuals and organizations. Routinely interacts with organizational leaders, clients, officials, contractors, and others. Integrates concepts of effective teamwork and leadership, including justice, equity, diversity, and inclusion, and advocates for application of these concepts. Considers social equity and environmental impact of engineering decisions. Management, Supervision and Guidance Receives administrative supervision with assignments given in terms of broad general objectives and limits. Provides continued mentored experience to senior staff. Integrates professional attitudes relevant to the practice of engineering and fosters creativity, curiosity, flexibility, and dependability in staff. Education B.S. Engineering or other technical degree Certification/Licensure n/a Experience 10+ years of experience. Why GAI: At GAI, exceptional people have an exceptional place to work, grow, lead, and achieve. Explore an array of opportunities in locations across the U.S., and join accomplished colleagues in tackling challenging projects for a range of markets. Enjoy comprehensive benefits and feel good about being part of a collaborative team that's committed to supporting the communities we serve. Join GAI and distinguish yourself in a company poised for unlimited growth. Benefits to working at GAI include: Competitive salary -GAI is committed to paying market-based salaries Comprehensive benefits package including medical, vision, dental, company paid Long Term Disability, and Short-Term Disability (benefits start within 30 days of hire) New paid Maternity/Paternity/Adoption program Generous Paid Time Off and 7 paid holidays 401k company match Tuition Reimbursement Qualifications EducationBachelors of Engineering (required) Licenses & CertificationsDriver's License (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

R.J. Corman Railroad Group is currently seeking a skilled and customer-oriented Help Desk Technician to provide top-notch technical support to our clients and internal employees. As a Help Desk Technician, you will be the first point of contact for all technical issues, and your primary responsibility will be to deliver timely and effective solutions while ensuring a positive customer experience. Responsibilities include: Customer Support: Respond to customer inquiries, incidents, and service requests via phone, email, or ticketing system in a friendly, patient, and professional manner. Technical Troubleshooting: Diagnose and resolve hardware, software, and network-related issues for customers and internal staff to ensure minimal disruption to their workflow. Incident Management: Log and track all customer interactions and resolutions accurately in our help desk system, ensuring proper documentation and adherence to established procedures. Escalation and Collaboration: Escalate complex issues to the appropriate teams and follow up on the resolution progress to ensure timely resolution. Collaborate with other IT teams and subject matter experts as needed. User Training: Assist customers with basic software and hardware inquiries, offering step-by-step instructions and guidance to enhance their understanding and skill set. System Maintenance: Perform routine maintenance tasks, such as software updates, security patches, and system optimizations, to ensure optimal performance and security. Knowledge Base: Contribute to the creation and maintenance of the company's knowledge base, FAQs, and user guides to empower customers with self-help resources. Continuous Learning: Stay up to date with the latest technologies and industry trends to improve technical skills and provide informed support to customers. Perform other duties as needed. Job Requirements: Education: High school diploma or equivalent. Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified Professional) are a preferred. Experience: Proven experience in a technical support role, help desk, or IT-related position is preferred but not required for entry-level candidates. Technical Skills: Proficient in troubleshooting hardware and software issues, familiar with operating systems (Windows, mac OS, etc.), basic networking concepts, and productivity applications. Communication: Strong verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner. Customer Focus: Demonstrated dedication to delivering exceptional customer service and a positive attitude when dealing with customers of varying technical expertise. Problem-Solving: Analytical and critical thinking skills to assess and resolve technical challenges efficiently. Multitasking: Ability to handle multiple tasks simultaneously, prioritize workload, and meet deadlines effectively. Team Player: Collaborative and able to work well in a team-oriented environment. Ability and willingness to travel required Benefits: R.J Corman Railroad Group, LLC is committed to providing its employees and their families with quality benefits. R.J Corman offers health, dental, vision, voluntary short term disability, voluntary long term disability, voluntary life insurance, voluntary accident insurance, voluntary hospital indemnity insurance, voluntary identity theft protection, and flexible spending account benefits to all full-time employees. Other non-health benefits include paid holidays, paid time off, the Work-Life Balance Employee Assistance Program and a 401K retirement savings plan. R.J. Corman Railroad is an Equal Employment Opportunity (EEO) and Affirmative Action employer that is committed to a safe and drug free work place. R.J. Corman performs pre-employment criminal background checks and substance abuse testing which includes a hair and urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping R.J. Corman a safe and drug free company.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job Description Job Type: Exempt Duration of role: Full Time 1 Reporting to: IT System Support Specialist About Us At Tate we are passionate about everything we do. As an independent brand operating within Kingspan Group, a global plc group of companies, Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions and commercial office raised access floors, for over 60 years. With revenues of over $420m and growing, Tate plays a pivotal role in offering expertise in cutting edge design engineering in order to craft solutions, by working collaboratively with clients as a trusted partner. Tate continues to grow and expand, operating multiple manufacturing and commercial sites across the US, Europe, the Middle East, Asia, and Australia. We are excited about our fresh, dynamic, and inclusive team of experts working on new innovations and forward-thinking designs, as we remain a market leading player within our industry. We continue to invest heavily in the best available manufacturing tools and equipment needed to adhere to Tate's world class standards and in keeping with our Planet Passionate sustainability strategy, our focus is on having minimal climate impact. We are excited to potentially welcome you as part of our team as we continue to grow on a worldwide scale. About the Role Reports to the Information Systems Technical Lead but works closely with the IS Technical Support and IS Administrator. The IS Technical Support Analyst will ensure a high-level infrastructure and end user support is given to the business. What You'll Do Fault-finding and maintaining servers, PC's, network infrastructure hardware and software (including laptops) used in the organization. Provision new assets/replacement assets, maintain adequate site stock levels while ensuring accurate recording of assets within the IT Asset register. In a business-like manner accurately log details of reported Incidents and Service Requests. Manage, update and escalate calls to ensure Service Levels are achieved. Analyze network metrics to ensure optimal network performance. Site contact for Circuit Analytics and network uptime. Ensure all IT activities, including relocating IS, telephone and office equipment as requested by key personnel during business hours, strictly in accordance with Health and Safety guidelines. Ensure all IT activities are compliant with the Kingspan IT manual, analyze current systems/activities to identify ones falling outside the Kingspan IT Manual governance are logged and either resolved or escalated where appropriate. Document in the IT Service Desk, according to the standards of the organization, any system changes, updates, and modifications released while carrying out the role. Analyze current systems and technology solutions, develop solutions for performance optimization and integration to increase productivity. Undertake any training provided by the organization. Be an ambassador for the IS department, actively promoting the use of IS toolsets where applicable within the business. Possess an enthusiastic, energetic, and can-do approach to customer service and solution delivery. Some of the hours' support work will be expected while carrying out this role. Additional Expectations Remain compliant with the Code of Conduct and Policies which includes the Kingspan Group Compliance Policy. Ensure that all duties related to product compliance are adhered to in accordance with the Product Compliance Policy, Laws, Regulations, and market demands. Responsible for all tasks to achieve compliance goals and demands of the Compliance Management System. Report compliance concerns, issues, and failures. Must raise concerns related to the Compliance Management System to their supervisor, manager, or any member of the Leadership Team, or through the confidential whistle blower service. Participate in training as required. What You'll Bring A bachelor's degree in information systems or related field with at least 2 years' experience in a similar role in a corporate environment. Fundamental understanding of Active Directory User administration Strong understanding of the O365 Suite, Exchange Online, O365 Administration, Azure Minimum two years in an ITIL Ticketing system, managing, creating and solving Issus/Requests within an outlined and timely manner. In depth experience in desktop support for Windows 10/11, IOS, Android and printers. Fundamental understanding of Network troubleshooting, able to identify reasons for loss in connectivity and slowness and solve with relevant solutions. Have a working knowledge of Windows server. Have a working knowledge of O365, including managing and maintaining SharePoint and OneDrive. Must have excellent time management and communication skills, with the ability to work as part of a team or on own initiative. Must demonstrate a good attitude to work and be flexible to challenges and changes. Full driving License with the ability to travel as and when required. Desirable Candidate Requirements: Desirable Candidate Requirements: Microsoft scripting technologies including PowerShell, VBA, and VBScript. Advanced Windows Server. Knowledge and experience of Microsoft SQL (DBA and/or T-SQL). Advanced knowledge of Citrix and/or Windows Terminal Services. Back-end web-based technologies. What You'll Get Pay range: $60,000 USD to $80,000 USD. This role is eligible for a discretionary bonus. Career Scope and Advancement: As we grow, new positions and career opportunities arise, offering accelerated paths for the right candidates, locally and globally. World of Wellness Philosophy: We empower you to take charge of your health and well-being. You'll have access to a wide range of medical, dental, and vision benefits, along with personalized guidance from a “Health Advocate.” We also offer other supplemental options, including 401k, legal, disability, and theft insurance, to ensure your financial wellness. Corporate Social Responsibility: Through Planet Passionate we are determined to reduce our manufacturing carbon (CO2e) emissions to as close to zero as technically possible, together with halving carbon intensity in our primary supply chain. We are very involved in our community, and you will have ample opportunities to support us in creating a better world. Skills Development: Given the dynamic pace of our business and a strong collaborative environment, your new role will be diverse and multifaceted - allowing you to be more versatile and develop a broader skill set. Mentorship and development: At Tate, we don't believe in hierarchy, we work together as one team for one common goal. You will have access and exposure to our senior leaders and experts for learning in your role, and additionally mentorship for the future. Culture: We have a great team culture, highly collaborative, supportive, and social. Together we innovate, collaborate, take ownership, and strive for excellence. Stay connected with us on LinkedIn for insights into life at Tate. Join us in our mission to make a difference through exceptional solutions. Tate Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics. We are committed to providing reasonable accommodations to qualified individuals with disabilities. Employment may be contingent upon completion of post-offer requirements in accordance with applicable law. #IND123 #ZR

Fantastic career opportunity as an IT Site Support Specialist in Danville, KY, Corporate Information Technology. You will report directly to our Sr IT Supervisor and you'll work out of our Danville, KY location on a 100% Onsite M-F work schedule. In this role, you will impact the technological landscape of Honeywell, driving us to new heights of efficiency and competitiveness. Your deep expertise and innovative problem-solving skills will not only ensure the stability and efficiency of our IT infrastructure but also serve as a guiding light for our entire team. KEY RESPONSIBILITIES * Provide expert-level support and guidance to customers, resolving complex inquiries and issues. * Act as a subject matter expert, maintaining in-depth product knowledge to assist in product improvement. * Collaborate with cross-functional teams to identify and communicate customer feedback for product enhancements. YOU MUST HAVE * Experience in window systems and networking troubleshooting. * 2-plus years of experience in IT customer support or a related role. * Strong problem-solving skills and the ability to remain calm under pressure. * Proficiency in using customer support software and tools. WE VALUE * Associate's or Bachelor's degree in IT or a related field. * Experience working with and troubleshooting printers and label printers. * Experience providing expert-level customer support. * Excellent interpersonal and communication skills, both written and verbal. * Ability to manage multiple priorities and adapt to changing circumstances. BENEFITS OF WORKING FOR HONEYWELL In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: ****************************** The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting date: 12/4/2025 ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: *******************************

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job Description This is a paid internship that is part of Heaven Hill's Summer Internship Program (running May-August). The role is based at our Louisville Office. As part of the Heaven Hill Summer Internship Program, you will support organizational strategic goals through hands-on project work and high-impact assignments. Our program is designed to provide meaningful experience, professional development, cross-functional exposure, networking opportunities, facility tours, and intern engagement events throughout the summer. What the Role Is The Service Desk IT Internship provides hands-on experience in end-user support, IT troubleshooting, system administration fundamentals, and technology operations. This role directly contributes to ensuring high-quality service desk support across the organization and will help continue the work Kurt is providing in strengthening service desk processes, responsiveness, and user experience. You will assist with ticket management, device configuration, onboarding/offboarding tasks, inventory accuracy, and various IT projects supporting the continuous improvement of the IT Support function. How You Will Spend Your Time? Service Desk & Ticketing Support Work through the IT ticketing system to conduct first-level troubleshooting for hardware, software, and user account issues. Continue supporting and enhancing service desk operations consistent with the work Kurt is currently providing, including improved responsiveness, documentation, and user guidance. Resolve Tier 1 tickets or escalate appropriately using established workflows and helpdesk resources. Hardware & Software Setup Install, configure, and test new workstations, printers, peripherals, and software applications. Assist with set up for new employees and ensure proper hardware deployment. User Lifecycle Support Assist with onboarding and offboarding tasks, including account creation, permissions, device configuration, and equipment collection. Support improvements to workflow efficiency and accuracy within these processes. Inventory Management & IT Tools Maintain IT inventory and reconcile accuracy against Intune and other asset management systems. Support Azure inventory projects and environment cleanup tasks. Participate in ticketing system refresh or enhancement projects. Reporting & Continuous Improvement Learn service desk reporting metrics and help identify opportunities for improved performance or user satisfaction. Suggest enhancements to processes, documentation, or infrastructure to strengthen the support function. Professional Development Prepare and present findings and recommendations to internal teams throughout the internship. Deliver a final presentation to the Executive Leadership Team summarizing your project work and key learnings. Participate in developmental workshops, networking opportunities, and cross-functional exposure events. Who You Are... Required Skills and Experience: Currently a junior or senior pursuing a degree in Information Technology, Information Systems, Computer Science, MIS, or a related field. Familiarwith ticketing systems, Microsoft Office, Intune, Azure, and Active Directory. Strong communicationand customer service skills. Organized, detail-oriented, dependable, and able to manage multiple tasks. Interested in problem-solving, technology support, and improving user experience. Physical Requirements While performing duties of job, employee is occasionally required to: Stand; walk; use hands and fingers to handle, or feel objects, and use of computer; reach with hands and arms. Lift and/or move up to 10 pounds. Heaven Hill and its affiliates are committed to fostering a diverse workforce as an Equal Employment Opportunity company. We invite applications from candidates of all backgrounds, without regard to race, religion, color, sex, sexual orientation, natural origin, gender identity or expression, age, disability, veteran status or any other legally protected characteristic.

Fantastic career opportunity as an IT Site Support Specialist in Danville, KY, Corporate Information Technology. You will report directly to our Sr IT Supervisor and you'll work out of our Danville, KY location on a 100% Onsite M-F work schedule. In this role, you will impact the technological landscape of Honeywell, driving us to new heights of efficiency and competitiveness. Your deep expertise and innovative problem-solving skills will not only ensure the stability and efficiency of our IT infrastructure but also serve as a guiding light for our entire team. YOU MUST HAVE Experience in window systems and networking troubleshooting. 2-plus years of experience in IT customer support or a related role. Strong problem-solving skills and the ability to remain calm under pressure. Proficiency in using customer support software and tools. WE VALUE Associate's or Bachelor's degree in IT or a related field. Experience working with and troubleshooting printers and label printers. Experience providing expert-level customer support. Excellent interpersonal and communication skills, both written and verbal. Ability to manage multiple priorities and adapt to changing circumstances. BENEFITS OF WORKING FOR HONEYWELL In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: ****************************** The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting date: 12/4/2025 ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: ******************************* KEY RESPONSIBILITIES Provide expert-level support and guidance to customers, resolving complex inquiries and issues. Act as a subject matter expert, maintaining in-depth product knowledge to assist in product improvement. Collaborate with cross-functional teams to identify and communicate customer feedback for product enhancements.

Must Have Technical/Functional Skills: * The associate will be responsible for providing end-user computing (EUC) desktop support and Microsoft Intune endpoint management for the customer's warehouse operations. The role requires working onsite Monday to Friday during business hours and includes hands-on support for end-user devices and local infrastructure components * EUC Desktop Support, Microsoft Intune, Windows Autopilot, Azure AD, Device Enrollment & Troubleshooting, Onsite Hardware Health Check (Switches/Firewalls/Storage), and Vendor Coordination for Peripheral Devices. Roles & Responsibilities: * Provide end-user desktop support including installation, configuration, and troubleshooting of Windows OS, applications, and hardware. * Manage and troubleshoot device enrollment, compliance, and policy deployment through Microsoft Intune. * Perform onsite health checks on rack-mounted devices such as switches, firewalls, and storage systems. * Configure and support printers, scanners, and coordinate with vendors for maintenance or repairs. * Support endpoint security, BitLocker, and connectivity issues (VPN, Wi-Fi, Outlook, Teams, etc.). * Collaborate with the Service Desk and Infrastructure teams to resolve incidents within defined SLAs. Base Salary Range: $60,000 - $70,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN

* Provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts) * Responsible for resolving 70% of events on first contact while ensuring excellent customer service Responsibilities: * Handling Inbound Events- 90% o Handles Level 1 inbound calls/chats and accurately log interactions within the company's incident management system o Conducts appropriate diagnosis/troubleshooting to resolve known conditions. o Escalates problem tickets within department guidelines when unable to resolve o Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures * Manage Non-Phone/Chat Duites- 10% o Assist with Alerts and Self- Service Incidents o Follow up on unresolved incidents Requirements: * HS Degree required * Ability to type 30 words per minute * Able to complete 35-45 calls/day * Experience with incident or case management tools such as ServiceNow * Flexible work schedule * Beginner organization skills * Beginner oral and written communication skills * Beginner problem solving ability * Beginner understanding of computer concepts (PC fundamentals, Operating systems) Bonus Points: * Linux experience * POS experience * Preferred customer service experience (1-2 years) * Some College preferred or equivalent experience * Preferred A+, CCNA, or Net + Certifications Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Location: Louisville, KY, US Job Type: Date Posted: January 9, 2026 Similar Jobs * IT Help Desk * Help Desk Support * Help Desk Analyst * Bilingual Help Desk Analyst * Service Desk Manager

Insight Global is seeking a Technical Support Specialist to assist internal users with computer applications and hardware, including PCs, servers, and mainframes. This role involves answering questions about system procedures, online transactions, system status, and downtime protocols. The specialist will collaborate with network services, software engineering, and application development teams to restore service and resolve issues. They will maintain a troubleshooting log to ensure timely resolution and communicate regularly with supervisors and senior team members for guidance and feedback. The position also requires building strong internal relationships and explaining relevant policies and practices as needed. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - Minimum 1 year of experience providing technical support. - Ability to troubleshoot and resolve issues related to computer applications and hardware (PCs, servers, mainframes) - Familiarity with system procedures, online transactions, and downtime protocols. - Strong communication skills for interacting with network services, software engineering, and application development teams - College degree (or equivalent) preferred, conceptual knowledge of IT principles and practices - English Proficiency level B2-C1 - Familiarity with call center environments - Exposure to network services, software systems engineering, or application development

Reporting to a Technical Support Supervisor, the Technical Support Specialist will act as a critical resource for Control4 customers in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Control4 Technical Support Specialist will handle technical inquiries, installation guidance, troubleshooting, configuration support, and service needs for Control4 in addition to a vast portfolio of 100+ brands and solutions, which requires commitment and ownership beyond the level of a traditional technical support role. This role is suited for an individual with a minimum of 2 years of Control4 installation and programming experience who is passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The Control4 Tech Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our fellow professionals with the knowledge and confidence to succeed. **Key Responsibilities** + Serve as the primary technical resource for Control4 customers, delivering expert-level support for **installation** , **configuration** , **troubleshooting** , and **return processing** needs. + Providing basic support for 80+ third-party brands with limited or no formal training. + Provide Tier-1 support for ADI and Snap One's 20+ exclusive brands and solutions. + Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more. + Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers. + Process product returns efficiently while ensuring adherence to technical verification protocols. + Participate in beta testing of new products and solutions, providing actionable feedback to product teams. + Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance. **YOU MUST HAVE:** + 2+ years of professional experience installing and/or programming Control4 products. + Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions. + Experience troubleshooting across multiple product categories and technologies. + Experience with IoT, audio/video, networking, home automation, and surveillance technologies. + Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly. + Exceptional English communication skills, both verbal and written, with a customer-first mindset. **WE VALUE:** + Control4 Automation Programmer certification or Control4 Certified Technician certification. + Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups. + Experience with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others. + Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions. + Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions. **WHAT"S IN IT FOR YOU:** + Competitive salary and comprehensive benefits package. + Opportunities for professional development and career advancement. + Collaborative work environment with access to cutting-edge technology. \#LI-JS1 Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions. Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at ************************ At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the ****************************************************************************************************************************************************** If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

Reporting to a Technical Support Supervisor, the Network Technical Support Specialist will function as a critical resource for network professional integrators in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Network Technical Support Specialist will handle technical inquiries, provide installation guidance, offer troubleshooting and configuration support, and address service needs for network installations, in addition to a vast portfolio of over 100 brands and solutions, which requires a commitment and ownership level beyond that of a traditional technical support role. This role is suited for an individual with a minimum of 2 years of professional network installation and configuration experience, or a minimum of 2 years of ADI technical support experience accompanied by required internal network training and certifications. The Network Technical Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our professional integrators with the knowledge and confidence to succeed. JOB DUTIES: * Provide intermediate technical support for installation, configuration, troubleshooting, and return processing, following standard procedures and under close supervision. * Function as the first point of contact for ADI professional integrators in the Standard Network queue (Tier-1), performing intermediate, well-defined tasks with guidance. * Accurately document customer and partner interactions, including troubleshooting steps and outcomes, using standard data entry protocols and internal systems. * Manage and solve complex network challenges requiring intermediate skills in the following areas: * Addressing, Routing, Switching * Subnetting * Multicast Networking: Design and deployment of multicast routing (PIM, IGMP) * VLANs and inter-VLAN routing * Proficiency with tools like ping, traceroute, and show commands. * Understanding of Layer 2 protocols * Understanding of Layer 3 protocols * Ability to Identify problems in Layer 2 and Layer 3 of the OSI model. * Firewalls * Basic Wireless Concepts: WLAN, SSIDs, and WPA/WPA2 encryption * WAN Technologies * Process product returns efficiently while ensuring adherence to technical verification protocols. YOU MUST HAVE: * 1-2 years of professional experience installing and configuring network products such as routers, switches, and wireless access points, or relevant experience. * Industry Certifications: * One of the following: Network+, CCNA, CCNP * OR * Snap One PCNA & Control4 AP Certification / Control4 Certified Technician * Strong aptitude for troubleshooting across multiple product categories and technologies. * Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies. * Exceptional critical thinking skills and ability to quickly learn and apply new technical concepts. * Exceptional English communication skills, both verbal and written, with a customer-first mindset. WE VALUE: * Familiarity with ADI's proprietary exclusive-brand products and platforms: Control4, OvrC, Luma, Binary, WattBox, Clare, and others. * Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions. * Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions. * Experience supporting professional integrators or in the custom electronics industry. WHAT'S IN IT FOR YOU: * Hybrid position - 3 days in the office and 2 days remote * Medical, Dental, Vision, Pet Insurance and 401k participation from Day 1 * 12 paid holidays each year * 401K plan with up to 7% company match * Four weeks parental leave without using vacation time * Employee discounts on company products and other retail/service providers * Opportunity to progress within a global business * Product and leadership mentoring to ensure you are set up for success #LI-JS1

WHO WE ARE Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We have a deep professional commitment to providing our Team Members with exceptional employee experiences, learning opportunities, career progression, and dare we say it, a lot of fun. The Car Park is a rapidly growing parking and transportation company that operates more than 500 locations within our portfolio across the United States. We have the superior ability to leverage the power of cutting-edge technology, supply legendary customer service, and provide best-in-class practices to our clients continuously. We are experts at meeting the unique needs of the markets we serve including hospitality, healthcare, events, municipalities, office, retail, and universities. Come meet us and you be the judge. WHO WE NEED The Monitor position provides excellent customer service to parking customers by answering incoming calls from local parking locations. This position provides assistance to customers entering and exiting garages and providing general parking information. Assist guest, valets, and monthly parkers, with entry and exits into and out of garages when the help button is pressed in the lane. Direct communication with Field and Ambassador Staff for events, incidents, and equipment issues. Monitor camera surveillance and parking systems in all area parking garages, and lots. Test garage and elevator intercoms and manage garage space counts Answer general questions about ticket fees, on-street parking hours, and events over the phone. IDEAL CANDIDATE SKILLS Excellent customer service skills High proficiency with Windows 10 or similar operating systems. Must possess excellent communication skills: written and oral. Being able to type 30+ words per minute is recommended. Punctuality and trustworthy Ability to multitask. MINIMUM REQUIRED QUALIFICATIONS High School diploma or greater. 1+ years in customer service, sales, or telemarketing experience BENEFITS WE OFFER 14 days of Recharging your Battery (PTO) Paid Parental Leave Volunteer Time Off (VTO) Paid holidays Bereavement Medical, Dental, Vision Flexible and health spending accounts Short term disability Critical illness and accident benefits Life insurance, tuition reimbursement 401(k) and more are available to eligible Team Members There's also the opportunity to work with a genuinely awesome team of co-workers Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. That's not marketing lingo, it's the truth. Come meet us and you be the judge. ***Equal Employment Opportunity

Pay Range - $20 to 21/hr on W2 (Depending upon experience) Candidates must be local to Louisville Description: The training period (about 3 weeks) is onsite, post training is remote. •Provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts) •Responsible for resolving 70% of events on first contact while ensuring excellent customer service to 4000+ Pizza Hut stores POSITION FUNCTIONS Handle inbound events -90% •Handles Level 1 inbound calls/chats and accurately log interactions within the company's incident management system •Conducts appropriate diagnosis/troubleshooting to resolve known conditions. •Escalates problem tickets within department guidelines when unable to resolve •Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures Manage non phone/chat duties -10% •Assist with Alerts and Self- Service Incidents •Follow up on unresolved incidents Autonomy & Supervision: - Receives general instructions on routine work and detailed guidance from more senior members and Service Desk Leadership on all new tasks. - Work is typically reviewed in detail at frequent intervals for accuracy. KNOWLEDGE AND SKILL REQUIRED EDUCATION: •Some College preferred or equivalent experience •Preferred A+, CCNA, or Net + Certifications EXPERIENCE: •Preferred customer service experience (1-2 years) •Skills and Other Requirements: •Flexible work schedule •Beginner organization skills •Beginner oral and written communication skills •Beginner problem solving ability •Beginner understanding of computer concepts (PC fundamentals, Operating systems) •Ability to type 30 words per minute

The job at UPS is a technical support position responsible for maintaining and troubleshooting network infrastructure, desktop systems, and related hardware and software. The role involves installing, configuring, and resolving issues with desktop systems, servers, workstations, and network components. It also encompasses tasks such as managing passwords, ensuring data integrity and file system security, and providing technical assistance to computer users either in person, over the phone, or remotely. The position emphasizes effective communication with customers to identify and address software or hardware -related problems, and it may involve site visits for on -site troubleshooting and hardware/software installations or upgrades. Ideal candidates should possess technical knowledge of Microsoft Operating Systems, familiarity with various software and networking tools, and preferred technical certifications such as A+, Network, or MCP. This is a full -time position with opportunities for growth within UPS, a Fortune Global 500 organization, known for its innovative culture and talented teams. UPS is an equal opportunity employer committed to a discrimination -free workplace.

Role: By emphasizing ONE Park, ONE mission, ONE team, the IT Support Specialist provides support and training to Credit Union personnel in the use of personal computers, on-line application systems, user-based equipment, etc. Essential Functions & Responsibilities: Assist in troubleshooting, maintenance, and repair of PCs, printers, terminals, etc., coordinating with technical support and vendors as necessary; coordinate with other IT staff to resolve hardware, software, and network problems. Provide on-going support to all Credit Union staff in the use of end-user hardware and software products; provide limited assistance to users developing applications with the standard user products; notify users of new useful features available through product updates. Provide emergency IT support for staff including work evenings and weekends, as scheduled. Install end-user hardware and software; ensure that Credit Union employees know how to care for and maintain their hardware and understand procedures for data backup, network access, etc. Add and maintain users to active directory and phone systems, assigning access, ensuring Security, and maintaining their configuration within credit union standards. Assure administrative control over the end-user hardware and software assets of the Credit Union, as well as related supplies and accessories, through maintenance of inventories, files, logs, etc. Create and update Group Policy Objects as necessary for management of user and computer accounts. Perform file restore operations and maintain assigned work logs. Create documentations for duties and add to the knowledge base of the IT department. Performs other duties as assigned. Performance Measurements: 1. To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values: • Vibrant Connections • Inclusive Excellence • Bold Compassion • Endless Empowerment 2. To provide friendly, professional and accurate service and support to all members and coworkers. 3. To provide remote support to Credit Union personnel in the use of hard and software products. 4. To maintain all hardware and software are in working order, insuring that all systems are functioning within established parameters. Incidents and requests should be resolved within the service level agreements. 5. To continue to seek appropriate learning goals and apply new ideas and technologies to the benefit of the team. 6. To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance. 7. To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately. Knowledge and Skills: Experience One year to three years of similar or related experience. Education (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program. Interpersonal Skills Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information. Other Skills 1. Knowledge of office equipment, Microsoft Office suite, PC and laptop hardware, Windows and Server operating systems, etc. 2. General understanding of network services: Active Directory, DNS, DHCP, IP addressing, network security and least privileged security. 3. Must be able to work and travel independently and use general office equipment. Physical Requirements WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers. PHYSICAL DEMANDS The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others. While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds. • Prolonged periods sitting at a desk and working on a computer. • Must be able to lift up to 50 pounds at a time. • Must be able to travel to offsite assignments. • Ability to differentiate wire and cable colors as well as various audible tones.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.