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Field Systems Technician
Sr. Field Tech - Power Systems Tech II, III, or IV
Resa Power 4.0
Technical specialist job in Madison, WI
Sr. Field Tech, Power Systems Technicians, or NETA Technicians are expected to perform service, test and maintain various types of power transmission and distribution equipment.
An ideal candidate will be experienced in many of the following skills:
Inspect, test, troubleshoot, perform start-up and collect data of low, medium and/ or high voltage (to 765kV) electrical systems.
Switchgear and circuit breaker testing
Inspection, maintenance, testing and/or repair of transformers, and all related equipment - 45 KVA to 1,120 MVA
Filling and working with SF6 filled GCBs and gas insulated switchgear
Testing and inspecting low and medium voltage cable installations
Operating high voltage test equipment including Doble M4000 series test sets
Commissioning, troubleshooting, and repair services on controls and transfer schemes
Note: All work and decisions shall be conducted in strict compliance of all regulatory laws.
Other duties as assigned by project leader
Required Experience and Qualifications for a Field Tech:
High School diploma/GED and minimum 1 year of experience in a related field.
Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA.
Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 765kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program).
Must be able to work safely and adhere to all electrical safety procedures.
Good theoretical understanding of electricity and a good aptitude for problem solving.
Effectively communicate verbally and in writing with customers and peers.
Dependable and responsible with good judgment and organizational skills.
Good customer service, time management and follow-up skills.
Work effectively with customers, peers and management to resolve client issues.
Strong computer skills with working knowledge of Windows and Microsoft Office- use of Internet for standards/products/manufacturer research
For positions that utilize a company vehicle, will be required to have a valid driver's license.
Required Experience and Qualifications for a Power Systems Tech II:
High School diploma/GED and minimum 2 years of experience in a related field.
NETA Level II Certification.
Power Systems Tech II performs testing and service work while generally requiring direct supervision. The individual has sufficient knowledge and experience to be qualified for assuring the safety of him/herself. Safety knowledge includes an understanding of lockout/tagout procedures and requirements, arc-flash and shock hazard analyses, and other facets of hazardous electrical energy control procedures.
Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program).
Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA.
Must be able to work safely and adhere to all electrical safety procedures.
Good theoretical understanding of electricity and a good aptitude for problem solving.
Effectively communicate verbally and in writing with customers and peers.
Dependable and responsible with good judgment and organizational skills.
Good customer service, time management and follow-up skills.
Work effectively with customers, peers and management to resolve client issues.
Strong computer skills with working knowledge of Windows and Microsoft Office- use of Internet for standards/products/manufacturer research
For positions that utilize a company vehicle, will be required to have a valid driver's license.
Required Experience and Qualifications for a Power Systems Tech III:
High School diploma/GED and minimum 5 years of experience in a related field.
NETA Level III Certification.
Power Systems Tech III performs testing and service work and can mentor, lead level I and level II Techs as directed by Supervisor/Manager. This position is responsible for performance and management of routine and moderately complex tasks and projects, record keeping, evaluation of test data, and responsibility for the safety of others. This position is qualified to provide guidance and can perform electrical power switching.
Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program).
Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA.
Must be able to work safely and adhere to all electrical safety procedures.
Good theoretical understanding of electricity and a good aptitude for problem solving.
Effectively communicate verbally and in writing with customers and peers.
Dependable and responsible with good judgment and organizational skills.
Good customer service, time management and follow-up skills.
Work effectively with customers, peers and management to resolve client issues.
Strong computer skills with working knowledge of Windows and Microsoft Office- use of Internet for standards/products/manufacturer research
For positions that utilize a company vehicle, will be required to have a valid driver's license.
Required Experience and Qualifications for a Power Systems Tech IV:
Associate degree in related field or equivalent experience and minimum 5 years of experience or 10 years of related experience.
NETA Level IV Certification.
Power Systems Tech IV performs testing and service work and can mentor, lead level I and level II and level III Techs as directed by Supervisor/Manager. This position is responsible for performance and management of routine and moderately complex tasks and projects, record keeping, evaluation of test data, and responsibility for the safety of others. This position is qualified to provide guidance and can perform electrical power switching. Position, as directed, supervises large projects and multiple crews and can work independently. Individual performs complex investigations, tests, and evaluations, and prepares written reports as needed.
Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program).
Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA.
Must be able to work safely and adhere to all electrical safety procedures.
Good theoretical understanding of electricity and a good aptitude for problem solving.
Effectively communicate verbally and in writing with customers and peers.
Dependable and responsible with good judgment and organizational skills.
Good customer service, time management and follow-up skills.
Work effectively with customers, peers and management to resolve client issues.
Strong computer skills with working knowledge of Windows and Microsoft Office- use of Internet for standards/products/manufacturer research
For positions that utilize a company vehicle, will be required to have a valid driver's license.
Required Experience and Qualifications for a Sr. Field Tech:
* High School diploma/GED or equivalent experience and 5 years of experience in a related field.
Knowledge of the National Electrical Code and various industry standards, such as NETA, OSHA, IEEE and NFPA.
Strong background and experience in most types of high voltage equipment through the 230 kV class.
Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program)
Complete projects consistently on budget and at a reasonable contribution.
Ability to complete on-site job reports.
Who we are!
RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!
Our Mission
Ensure reliable and safe mission-critical power across our customers' electrical infrastructure lifecycle.
Our Vision
To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.
Core Cultural Competencies
We do it right
We pride ourselves on our integrity and expertise. We don't cut corners.
You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
You conduct yourself professionally, ethically, and honestly.
You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
You are on time and preplan time off.
You produce a quality product.
We are customer driven
Our number one concern is our customer and our long-term relationships with them prove our dedication.
You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.
We focus on growth
We are dedicated to growing the company and our employees.
You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
You seek out new assignments and assume additional duties.
You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).
We solve problems
Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
You efficiently and thoroughly complete assignments.
You perform work assignments independently.
You propose new ideas and find better ways of doing things.
We get it done
We are efficient, reliable and no nonsense. We work hard, but we also play hard.
You follow through on commitments in a timely way.
You produce easily understandable and accurate reports that meet customer and/or Company expectations.
You actively listen. You seek advice and help as appropriate.
You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).
We build strong relationships
Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers.
You collaborate to create the best solutions for each other and our customers.
You build strong relationships within the team, across RESA departments and locations and with customers and vendors.
Additional Information:
Job: Full-Time
Location: Nationwide - US
Travel: 75-80% travel.
Compensation: Pay range for a Field Tech/Power Systems Tech I to a level IV range from $30 to $65 (depending on skillset, certification, and experience) per hour and eligible for overtime. Daily meal and incidentals per diem available when traveling for overnight work.
Benefits: Full benefits including medical, dental, vision, company paid life insurance, anniversary bonuses, Employee Ownership Plan, matching 401k, and paid time off.
Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website.
Physical Demands: Lifting a maximum of 50lbs on a daily, crawling, climbing, standing for long periods of time, and working in non-ideal conditions.
RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
$32k-41k yearly est. 8d ago
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Technical Support Specialist (Electronics)
Kuhn Group 4.3
Technical specialist job in Brodhead, WI
The Technical Support Specialist serves as the expert in electronics applications in KUHN products and is responsible for assisting the aftermarket group in resolving internal and external customer inquiries.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as the technical expert for all after sale service issues involving electronic components for all KNA product lines. Assist dealers to troubleshoot and repair scale and monitor components.
Diagnose and repair electronic scale and monitor components. Maintain appropriate inventory levels of electronic repair parts.
Review and process all warranty claims involving electronic components (i.e.: scales, weigh bars, virtual terminals, etc.). Maintain warranty records (complaints, service calls, and claims) and distribute related reports to applicable departments.
Assist in the investigation of warranty claims by conducting failure analysis of returned components.
Maintain good knowledge of the service and maintenance requirements and field issues of competitors' products similar to electronics in KNA product lines.
Education and/or Experience
An associate's or bachelor's degree in agricultural mechanics or agricultural engineering technology is preferred.
The position requires knowledge and skills in the areas of customer service, mechanics/repair, electronics, and hydraulics.
Application knowledge and experience in word processing (Word), spreadsheet applications (Excel), presentation software (PowerPoint), Internet, and e-mail is preferred.
$32k-42k yearly est. 1d ago
Information Technology Support Supervisor
Lemans Corporation 4.4
Technical specialist job in Janesville, WI
We're looking for an IT Support Supervisor to lead our service desk, coach a high‑performing support team, and ensure exceptional technical support across the organization. The IT Support Supervisor serves as the first level of management escalation for technical and customer service issues and plays a key role in driving a culture of accountability, customer focus, and continuous improvement.
What You'll Do:
Lead, mentor, and develop IT support staff
Manage ticket queues and ensure SLA performance
Serve as escalation point for complex issues
Improve support workflows, tools, and documentation
Partner with business teams to understand IT needs
Support IT projects, rollouts, and process improvements
Minimal travel required to our DC locations
What You Bring:
Associate's degree (Bachelor's preferred) in Information Technology, Computer Science, or related field (or equivalent experience)
4-6 years of IT support/service desk experience
0-2 years in a lead or supervisor role
Strong leadership, communication, and customer service skills
Experience with M365, Active Directory, ITSM tools (Atlassian, Jira Service Desk, etc.), and endpoint management (SCCM, Addigy, ManageEngine, etc.)
Working knowledge of security principles (Zero-Trust, Vulnerability Assessment, Patch Management, PAM tools and EDR tools)
Disclaimer
LeMans Corporation is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. LeMans Corporation will only employ those who are legally authorized to work in the United States. There are not any current or future visa sponsorships for this opening.
This company participates in E-Verify
Notice to California Employees and Prospective Employees
**************************************************************************
$76k-103k yearly est. 2d ago
Technology Support Specialist
Edgewood College 4.1
Technical specialist job in Madison, WI
Home / Employment / Technology Support Specialist DESCRIPTION OF JOB: The Technology Support Specialist provides high-quality and timely technical support for end user computer systems, software, instructional technology and related peripheral equipment in use at Edgewood University Use 'Best Practice" methods as defined by internal knowledge base articles, university policies, and industry standards in pursuit of the support of our academic technology environment.
Responsibilities:
* Customer service skills, to include face-to-face, audio and text communications.
* Support and maintain desktop computing, instructional technology equipment and related hardware and software on Edgewood University campus(s).
* Technical support for multi-media, Special Event related activities as required by the Information Technology Services Office.
* Basic technical support for telephone and swipe card security equipment.
* Must be able to work evenings and weekends on as needed basis as required by Special Event technology support assigned by the Service Desk Manager.
* Assist in set up and implementation of new technology on campus.
* Aid in the training of Faculty and Staff concerning hardware and software available.
* Provide Faculty and Staff with technical support to resolve questions and problems.
* Work with leadership in the documentation of procedures.
* Comply with software licensing practices for all areas of the university.
* Help coordinate office staff and work-study Students in support of our computer help desk and computer labs and classrooms as requested by the Supervisors of the Office.
* Must be able to work non-standard hours on a regularly scheduled basis as set forth by the area Supervisor.
* Provide orientation for students or staff when requested by Supervisor.
* Assist the senior office staff and its management as requested.
ADDITIONAL JOB FUNCTIONS (training provided)
* Knowledge and operation of service desk software and procedures.
* Knowledge and operation of check-out module and procedures.
* Knowledge and operation of AV production technology and procedures.
* Ability to monitor, train, and assist work-study students in the overall requirements of Technology Assistance Center operation.
* Complete competence in all other duties required as first contact:
* Ability to efficiently diagnose and troubleshoot issues involving but not limited to:
* Office technology, including desktop computers and peripherals.
* Printer and copier usage and problems.
* Desktop software usage and problems.
* Level 1 infrastructure connectivity.
* Heartland 1Card technology limited to swipes and cards.
* Competency in PC software and hardware installation, including peripherals.
* Familiarity with campus technology and requirements.
* Basic knowledge of network file sharing and software architecture.
* Basic knowledge of TCP-IP switch and server architecture on campus.
JOB QUALIFICATIONS
Necessary Education or Work Experience:
* Two-year degree in Information Technology Systems or related professional experience.
* Must be able to work independently with minimum supervision with the ability to coordinate with individuals from other departments to accomplish required tasks and objectives.
Required Knowledge and Skills:
* Overall Proficient skill-level in Microsoft Office, which includes: Word, Excel, Power Point, Outlook, and basic computer concepts.
* Willingness and ability to learn new software
* Multicultural Competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways.
* Good learning, creative and conceptual skills in order to assist users in supporting "Best Practice" use of technology.
* Pleasant personality and ability to relate to many types of people.
* Ability to learn independently and grow in a dynamically changing environment.
* Familiarity with current core technologies in use at Edgewood University:
* Microsoft Office applications.
* Microsoft Windows desktop operating system.
* Adobe family of graphics and multi-media software.
* MacOS operating systems.
* Network printing technologies
* General IP networking technologies.
* General computer hardware technologies.
* General analog and digital audio and video multi-media technologies.
* General telephone equipment & technologies.
*
Other Qualifications:
Edgewood University, a Catholic college sponsored by the Dominican Sisters of Sinsinawa, is an Equal Opportunity Employer, committed to academic excellence through diversity in its faculty, staff, and students. Candidates must demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women and racial and ethnic minorities are especially encouraged to apply. The selected candidate must actively support the mission of the College by working with faculty, staff and students to share in our core values - truth, compassion, justice, partnership, and community.
Must be authorized to work lawfully in the United States without Employer Sponsorship.
First consideration will be given to application materials received by January 30, 2026.
How to Apply
Send one PDF document which includes cover letter, resume, and references with a subject line that includes the position code TESS:
Edgewood University
Human Resources - TESS
1000 Edgewood College Drive
Madison, WI 53711
E-mail: ***************************
Equal Opportunity Employer
$47k-54k yearly est. Easy Apply 20d ago
Become a Surrogate and Help Create a Family While Supporting Your Own
Inclusive Surrogacy
Technical specialist job in Madison, WI
Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future.
Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process.
If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward.
Choose your own Intended Parent match
Immediate matches available
Choose the compensation package that is right for you
About Inclusive Surrogacy
Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable.
As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families.
Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value.
Surrogate Qualifications
Women ages 21 to 43
Must have given birth to at least one child in your care
Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant
Living in a stable and supportive environment
U.S. citizen or permanent resident
Healthy, non-smoking lifestyle; drug- and vape-free
No felony convictions
Willing to sign HIPAA and legal agreements (attorney consultation provided)
Not receiving government financial assistance such as food stamps, housing aid, or cash assistance
No prior surrogacy experience required
Pre-Pregnancy Benefits
All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel
300 dollar monthly allowance after contracts are signed
500 dollar start-of-medication fee
1,000 dollars per transfer attempt paid immediately
Independent legal counsel provided at no cost
Personal escrow advocate to ensure timely payments
4,000 dollars or more in expected pre-pregnancy benefits
Benefits During Pregnancy
24/7 coordinator support
300 dollars per month wellness allowance for singleton pregnancies
$35k-60k yearly est. 8d ago
Tier 2 Technical Support Operations Analyst
ASM Research, An Accenture Federal Services Company
Technical specialist job in Madison, WI
The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
+ Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
+ Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
+ Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
+ Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
+ Be available for on-call 24x7x365 ongoing application support.
+ Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
+ Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
+ Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
+ ServiceNow metrics reporting on ticket acknowledgements, resolution times and
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
+ 4-6 years of experience in information technology, systems administration or other IT related field.
+ Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
+ Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
**Other Job Specific Skills**
+ Technical problem solving and implementer skills in application coding, infrastructure, or automation.
+ Effective communications (written and spoken).
+ Coordinates and tracks well across AFS and client technical and functional teams.
+ ServiceNow ITSM (desired not required).
+ ITIL (desired not required).
+ Data Analysis / Excel.
+ SQL Server Integration Services (SSIS).
+ T-SQL
+ MSFT SQL Server
+ Azure SQL Databases
+ Database Architecture
+ Extract, Transform and Load (ETL) data
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$87k - $115k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$87k-115k yearly 53d ago
Help Desk Technician
Integrated Resources 4.5
Technical specialist job in Madison, WI
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.
Job Description
Position: Help Desk Technician
Location: Madison, WI
Duration: 4 months
Responsibilities:
· Provide First Level technical support to users experiencing operational and systems malfunctions, both hardware and software related.
· Provides technical assistance over the phone for all supported locations addressing both emergency and routine issues.
· Responds to inquiries regarding systems procedures, status and downtime.
· Assists with Security access requests.
· Respond to employee phone, mail, email, fax, visits etc.
· Troubleshoot problem issues or receive IT requests.
· Enter issues into call tracking system.
· Resolve or assign requests to the appropriate support group(s).
· Follow-up on outstanding issues and requests.
· Perform quality assurance call backs as needed.
· Assist with creation of IDs including LAN, email, CURE, Web-applications, MPD, etc.
· Maintain the process of routing security requests to the appropriate security groups.
· Develop a functional understanding of key applications including Amisys, AMSW, CURE, Quest, IP, Maplinx, MPD, SQL Referral, and Caretrac.
· Assist with operational and management duties i.e. scheduling, mentoring and training. Assist with documentation development as needed and other duties as assigned.
Requirements/Certifications:
· Candidate must be proficient with use of Windows XP, Vista and MS Office products. General Knowledge of PC and Laptop support, VPN, remote support tools, Wireless configurations, Internet Explorer and Firefox.
· Further technical study including but not limited to Information Systems degree course work and job-related certifications, MCSE and A+ certifications are a plus but not required for this position. Perform limited administration or configuration of key applications.
· 2+ years in a comparable technical role.
· High School (Required) GED (Required)
· Project: Integrating 520 users on Surface Pro (tablets that can be used as laptops).
Qualifications
High School (Required) GED (Required)
Additional Information
Kind Regards
Sumit Kumar
732-662-7005
$46k-69k yearly est. 60d+ ago
Computer Field Technician
Bc Tech Pro 4.2
Technical specialist job in Madison, WI
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$27k-36k yearly est. 1d ago
Help Desk Technician
Arrowhead Pharmaceuticals 4.6
Technical specialist job in Verona, WI
Arrowhead Pharmaceuticals, Inc. (Nasdaq: ARWR) is a clinical stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead's RNAi-based therapeutics leverage this natural pathway of gene silencing.
Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates.
Arrowhead's corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI & San Diego, CA, and a state of the art manufacturing facility in Verona, WI. Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need.
The Position
We're looking for a detail-oriented Help Desk Technician to provide front line support for our users across a hybrid Windows Active Directory and Microsoft Entra ID environment. You'll resolve incidents, fulfill service requests, and assist with endpoint configuration and compliance using Microsoft Intune. The ideal candidate is customer focused, calm under pressure, and comfortable troubleshooting across Windows, Microsoft 365, and basic networking.
Responsibilities
Provide Tier 1-2 support via phone, chat, email, and remote tools; document all work in the ticketing system and meet SLAs.
Troubleshoot Windows 11 issues (login, profiles, performance, application errors, updates).
Support Microsoft 365 Office suite and basic Exchange Online tasks (mailbox access, distribution lists, shared mailboxes).
Assist with account lifecycle in Windows Active Directory (user creation, group membership) and Microsoft Entra ID (cloud accounts, app assignments).
Enroll and manage devices using Intune (Windows, iOS/iPadOS, Android): configuration profiles, compliance policies, and feature updates.
Assist with OS image creation and deployment, application packaging and installation (Win32/MSIX), and troubleshoot install/update failures.
Diagnose and resolve issues with laptops/desktops, docking stations, monitors, webcams, headsets, printers/MFDs.
Coordinate warranty/repair, RMA, and hardware inventory updates.
Basic troubleshooting of network connectivity (DNS, DHCP, Wi Fi) and remote access clients.
Create/update knowledge base articles, quick start guides, and runbooks.
Identify recurring issues, propose fixes, and escalate appropriately.
Requirements:
Technical degree in an information technology related field
1 years in a help desk or desktop support role in a Windows enterprise environment.
Hands on experience with Active Directory and Microsoft Entra ID for identity and access tasks.
Practical knowledge of Microsoft Intune for device enrollment, policy management, app deployment, and compliance.
Proficiency with Windows 11, Microsoft 365 apps, and common endpoint drivers/peripherals.
Familiarity with PowerShell for routine administrative tasks (e.g., querying AD users/groups, basic Intune/Graph scripts).
Solid grasp of TCP/IP fundamentals, DNS, DHCP, and Wi Fi troubleshooting.
Strong communication skills; ability to explain technical topics to non-technical users.
Preferred:
Bachelor's degree in Computer Science or a related field
CompTIA A+, Network+, or Microsoft Certified: MD 102 (Endpoint Administrator)
Scripting beyond fundamentals (PowerShell modules like Az, MSGraph, Intune).
Exposure to Exchange Online, Teams telephony, Bitlocker and OneDrive sync conflict resolution.
Knowledge of Entra ID Connect / Cloud Sync concepts and hybrid identity basics.
Familiarity with MacOS basics and mobile device management (iOS/Android) within Intune.
#LI-ONSITE
Wisconsin pay range $55,000-$67,000 USD
Arrowhead provides competitive salaries and an excellent benefit package.
All applicants must have authorization to work in the US for a company.
California Applicant Privacy Policy
$55k-67k yearly Auto-Apply 1d ago
LifePro Admin System Support Specialist
Conflux Systems, Inc.
Technical specialist job in Madison, WI
Role / Skills - Onshore LifePro Admin System Support Specialist / Lifepro, Cobol, .net, SQL server, Azure DevOps for CI/CD pipelines Client Name - Cuna Mutual Group (TruStage)
Rate: $50/hr on C2C
Preferred Qualifications:
•Prior experience in LifePro
Key Responsibilities:
Provide production support for LifePro administration system and related applications.
Troubleshoot and resolve issues in Life Policy Administration workflows.
Collaborate with cross-functional teams to ensure smooth operations and timely issue resolution.
Develop, maintain, and enhance applications using COBOL, .NET, and MS SQL.
Work with mainframe systems and job scheduling tools like Control-M.
Implement and maintain REST APIs for integration with other systems.
Utilize Azure DevOps for CI/CD pipelines and deployment activities.
Ensure compliance with security standards using tools like Veracode.
Write and maintain configuration files in YAML for automation and deployment.
Participate in Agile ceremonies and contribute to sprint planning and execution.
Required Skills & Experience:
Life Policy Administration Support experience (LifePro or similar systems).
Strong programming skills in COBOL and .NET.
Hands-on experience with MS SQL and relational databases.
Familiarity with mainframe environments and Control-M job scheduling.
Knowledge of REST API development and integration.
Experience with Azure DevOps, YAML, and CI/CD pipelines.
Understanding of Agile methodologies and frameworks.
Exposure to application security tools like Veracode.
Excellent problem-solving and communication skills.
Education:
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
$50 hourly 60d+ ago
IT Support Specialist (L1 - MSP)
Peoplesharp
Technical specialist job in Madison, WI
Are you a skilled problem-solver who is always looking to sink your teeth into something new? A strong communicator who enjoys helping others?
Clarity Technology Group, a Managed Service Provider comprised of a hard-working and close-knit team, is searching for a new IT Support Specialist. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We also offer comprehensive benefits to promote health and wellness among our staff. This is primarily an in-office position in Madison, WI.
We'll Provide:
A collaborative work environment with the ability to learn about many different industries
Salary of $45,000-65,000
Room for professional growth
Robust benefits, including health, dental, and vision insurance, a 401(k) plan, life insurance, and both short- and long-term disability coverage
What You'll Do:
Provide support to end users via remote support sessions and on-site
Provide support for Microsoft technologies including Windows and Office 365•
Configure, and deploy new laptop and desktop systems
Document incidents and follow resolution procedures
Provide exceptional customer service at all times
Skills You'll Need:
1-2 years of previous technical support experience
Experience with building desktops and troubleshooting hardware issues
Enjoy working as part of a collaborative team and in a fast-paced environment
Analytical thinking, problem solving, and the ability to learn quickly
Ability to work a light, rotating on-call schedule
Technical curiosity!
Associate's or Bachelor's degree in an Information Technology related field is preferred
Experience with Active Directory and Group Policy a plus
Next Steps:
Quick apply with your resume here
Or
Get a head start on our application and aptitude testing process here: ********************************************************************
$45k-65k yearly Auto-Apply 42d ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Technical specialist job in Madison, WI
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$34k-48k yearly est. 60d+ ago
Help Desk Support
Staffing Folks
Technical specialist job in Madison, WI
Project Description: Provide technical assistance to all customers seeking assistance for hardware, software, application, printing, Network, and Operating System issues..
Job Knowledge, Skills & Abilities
Ability to work with diverse customers in a calm, respectful manner to address potentially difficulty situations.
Ability to manage and work on multiple priorities or projects.
Ability to document standard operating procedural documentation as it pertains for support procedures, and properly assigning unresolved incidents.
Ability to effectively multitask and prioritize workload.
Effective oral and written communication skills.
Top Skills & Years of Experience:
Excellent customer service skills
At least 2 years of support experience with Windows 10, and Microsoft Office 2019
At least 2 years' experience with Network and Printer troubleshooting
Must be proficient is typing skills and be able to multi-task.
Nice to have skills:
Prior Help Desk experience in a call center environment
Previous experience using Incident and Knowledge base systems
Desirable to have 2 years support experience with iOS devices
Package Details
$35k-60k yearly est. 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical specialist job in Madison, WI
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$27k-36k yearly est. 20d ago
Desktop Support ENG II
Healthcare Outcomes Performance Company 4.2
Technical specialist job in Madison, WI
ESSENTIAL FUNCTIONS
Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively.
Install, maintain, and troubleshoot all business applications effectively.
Architect desktop application
Architect wireless and network solutions
Create printer mappings for clinical systems.
Escalate errors to hardware and software manufacturers as necessary.
Manage user errors and requests through the IT/Facilities help desk ticketing system.
Document daily tasks and create user documentation as needed.
Track company assets through inventory database timely and accurately.
Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely.
Maintain a high level of customer satisfaction.
Maintain confidentiality.
EDUCATION
High school diploma/GED or equivalent working knowledge preferred.
EXPERIENCE
2 - 4 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems.
Must have at least intermediate skills with Microsoft Office Professional Suite.
Healthcare IT Experience is preferred.
KNOWLEDGE
Knowledge of Microsoft Office software.
Knowledge of how to operate and troubleshoot computer equipment.
Knowledge of Telephony systems programming, documentation, and process creation.
Knowledge of asset and time management skills to assist the department.
SKILLS
Skill in organizing tasks/work orders.
Skill in using customer service skills in dealing with frustrated users.
Skill in problem-solving.
Skill in maintaining a safe operating environment.
ABILITIES
Ability to troubleshoot common desktop and user problems and develop resolution strategies.
Ability to communicate effectively and in user-friendly terms verbally and in writing.
Ability to be a team player with effective interpersonal skills.
Ability to solve problems and work independently.
ENVIRONMENTAL WORKING CONDITIONS
Normal office environment.
Some travel within the community.
Must reside in the Madison, WI, metropolitan area
100% on-site location
PHYSICAL/MENTAL DEMANDS
Requires sitting and standing associated with a normal office environment.
Some bending and stretching are required.
Manual dexterity using a calculator and computer keyboard
ORGANIZATIONAL REQUIREMENTS
HOPCo Mission, Vision, and Values must be read and signed.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
$34k-49k yearly est. 60d+ ago
Help Desk - Madison, WI
CapB Infotek
Technical specialist job in Madison, WI
The service to be performed includes providing Identity and Account Management (IAM) services for DWD staff and public users of DWD internet based applications, performing 1st and 2nd Tier computer support for internal DWD staff, and managing and deploying computers for DWD staff. The external applications include various programs for the Divisions of Unemployment Insurance and Employment Training. The proposed service includes verifying the identity of the caller, resetting their password and or unlocking their account, instructing the caller to use self-service account recovery in the future, forwarding the call to another call center if needed for further assistance, and documenting the details of the call. The 1st and 2nd Tier support includes advanced troubleshooting (hardware, software, and network), problem documentation, customer assistance, and problem escalation. The contractor service would be responsible for computer build activities including building computer devices, installing software, performing asset management activities, and improving the overall service delivery process for agency customers. The services and quality provided will be monitored by the ITSC supervisor utilizing real-time data generated by the call manager and ticketing software, as well as quality assurance recordings. The external IAM support for public citizens is part of the core service the state provides in administering the Unemployment Insurance and Job Training programs to Wisconsin citizens because use of the online application is mandatory for many programs.
The support services include:
1) supporting and managing computer devices (laptops and desktops)
2) handling and fulfilling software service request from customers
3) Leveraging security tools and Identity and Account Management Tools for managing public user accounts, and 4) Cherwell Management, Cares Centurion Management Systems, LANDesk, and SecureDoc.
The software includes, but is not limited to: Windows 7, Windows 10, Microsoft Office 365, Office 2010, Office 2016, Adobe products, Ricoh print software, Active Directory, VPN and multi-factor authentication tools.
$35k-60k yearly est. 60d+ ago
Customer Technical Support Specialist
Johnson Fitness
Technical specialist job in Cottage Grove, WI
Under the direction of the Customer Experience Leadership Team, the Customer Service Agent provides comprehensive support for customers using our connected fitness products, software applications, and online store. Agents handle a wide range of inquiries and technical issues across hardware, software, and order management channels, ensuring each customer receives accurate, timely, and professional assistance.
This position requires adaptability in a dynamic environment, strong critical thinking abilities, and the capacity to manage multiple systems and communication platforms. Agents will support customers via phone, and email while collaborating cross-functionally with internal teams to ensure successful resolution of customer needs and contribute to continuous improvement initiatives.
Responsibilities
Customer Support:
• Troubleshoot and resolve hardware, software, and connectivity issues, account access, firmware updates, and machine operation concerns.
• Manage order-related inquiries such as status updates, shipping issues, returns, service provider visits, cancellations, and warranty or replacement requests.
• Accurately document interactions, resolutions, and escalations in the ticketing systems.
• Follow established diagnostic protocols, policies, and workflows to ensure consistency and efficiency.
• Identify recurring issues and communicate trends or potential product concerns to leads or Tier 2 or leadership.
• Meet or exceed departmental KPIs, including response times, resolution rates, quality assurance, and customer satisfaction goals
Cross-Functional Collaboration & Internal Support:
• Participate in cross-training and skill-building across functional areas to increase departmental flexibility and service coverage.
• Collaborate with product development, quality, and logistics teams to ensure continuous feedback on product or process improvements.
• Use knowledgebase for all troubleshooting, promotions, known issues, and software updates.
Customer Experience & Continuous Improvement:
• Demonstrate professionalism and empathy in all customer interactions to build long-term satisfaction and brand loyalty.
• Proactively identify opportunities to improve the customer experience and operational workflows.
• Support department initiatives related to process refinement, and quality enhancement.
• Uphold company values by fostering teamwork, accountability, and integrity across all channels of communication.
Requirements
Education:
• High school diploma or equivalent required.
• Advanced degree or certificate preferred
Experience:
• Minimum 1-2 years of experience in customer service, call center, or technical support environment preferred.
• Experience troubleshooting hardware, software, or connected devices strongly preferred.
• Experience supporting order management, logistics, or e-commerce processes preferred.
• Previous work within the fitness or consumer technology industry is beneficial.
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities.
Some of our outstanding benefits include:
• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Time Off benefits
• Product discounts
• Wellness programs
EOE/M/W/Vet/Disability
#ZR
$35k-60k yearly est. 60d+ ago
Customer Technical Support Associate Trainer
Johnson Health Tech Companies 4.1
Technical specialist job in Cottage Grove, WI
Full-time Description
Under the direction of the CSS Director, the Customer Technical Support (CTS) Associate Trainer conducts new hire training and continuous education training for the Customer Support Services team. This person is responsible for assisting with all training materials for systems utilized by the department, such as CRM, Zendesk, and other systems or tools as needed. They also assist with training agenda creation, creating/updating SOPs and training videos, conducting quality assurance (QA) initiatives and audits, and assist in supporting Customer training. This is a non-supervisory position.
Responsibilities
Training:
• Contribute to the creation of onboarding schedule for Customer Support new hires
• Create, maintain, and execute a comprehensive onboarding and continuing education program that trains new and existing CSS staff on our internal systems (CRM, Online Remedy, Starfruit, Five9, and Zendesk), departmental processes, and call center skills so that agents are equipped to deliver industry-leading customer support and experiences. Align all programs with business needs.
• Directly or with supervision, train CSS agents in both individual and group settings
• Assist with creating eLearning training modules
• Teach general troubleshooting, product setup including device connections for Retail products
• Work with CSS Supervisors and Leads to create and edit training support videos and document creation as needed
• Assist with implementing quality standards for all CSS agents
• Work with CSS departmental leadership to identify continuous technical training needs
• Demonstrate flexibility with training style, adapting techniques for learners with different styles
• Track and analyze training effectiveness; adjust programs as needed
• Follow up with departmental leadership (supervisors, team leads, mentors) and trainees at specified intervals to track onboarding progress
• Conduct QA audits in accordance with department policies, objectives and goals
General Responsibilities:
• Be aware of the company goals and work to achieve department KPIs
• Be available during work hours and keep Outlook calendar updated
• When not teaching, utilize relevant Zendesk queues to assist with incoming email requests to keep skills sharp
• Submit monthly expense report via Concur
• Projects as needed
Requirements
Education:
• Minimum high school diploma or equivalent
Experience:
• Previous training experience preferred
• Proficient in Zendesk, Five9, and Microsoft Teams or other similar ticketing, phone, and collaboration platforms with ability to learn SAP and Microsoft Dynamics CRM
• 6 - 12 months' experience in Customer Support maintaining a high level of quality service, meet the KPI requirements
Other Requirements:
• Working knowledge and experience with Microsoft Office suite with an emphasis on Power Point, Word, and Excel
• Excellent written and verbal communication skills
• Ability to analyze and solve technical problems
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Product discounts
• Wellness programs
EOE/M/W/Vet/Disability
#ZR
$32k-40k yearly est. 57d ago
IT Support Specialist
Cardinal Heating & Air Conditioning Inc.
Technical specialist job in Sun Prairie, WI
Job Description
When our technology works, our technicians can focus on what matters most-our customers. We're hiring an IT Support Specialist to be the go-to problem solver who keeps our systems reliable, secure, and user-friendly across our residential service & install teams.
RESPONSIBILITIES
Provide first-level technical support to end-users via walk-up, phone, email, or ticketing system
Troubleshoot and resolve issues related to hardware, software, operating systems, and network connectivity
Configure and maintain mobile devices, including iPhones and iPads
Perform new user account setup, including provisioning access to systems, email, and required applications
Support employee onboarding and offboarding by preparing and recovering IT equipment and access
Manage and maintain ServiceTitan and be able to troubleshoot as needed
Document support activities, solutions, and procedures
Escalate unresolved or complex issues to appropriate technical teams or vendors
Monitor system performance and report potential issues proactively
Provide basic training and guidance to users on IT tools, security practices, and software usage
Participate in IT-related projects and initiatives as assigned
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned
Requirements
Microsoft 365/Copilot administration experience required
3+ years of experience in the related field
Strong technical problem-solving and communication skills
Ability to simplify complex issues into easily digestible bullet points
BENEFITS
Medical Insurance:
Health: 50% of the premium is covered by Cardinal
Dental: 50% of the premium is covered by Cardinal
Life insurance: $10,000 is covered by Cardinal
401K with a 4% Company Match
Uniform allowance
Paid Continuing Education
Paid Holidays & PTO
Phone reimbursement
New technology, including iPad & access to integrated software
OUR CORE VALUES
Teamwork: Support the growth & development of team members to achieve personal & professional success
Forward Thinking: Continuously educating ourselves to exceed the industry standard
Customer First: Going the extra mile to exceed expectations
Do What's Right: Uphold the highest standards of honesty & integrity
Committed to Excellence: Focused on results & value high performance
Cardinal Heating & Air Conditioning is looking for YOU! Do you crave career advancement? Develop skills in our fun, fast-paced work environment. Our employees enjoy coming in every day and our commitment to customer satisfaction has made our business successful. Want to be a part of something bigger than just a job? Spend a little time learning about Cardinal by visiting our website at ********************
Cardinal Heating & Air Conditioning, Inc. is an equal-opportunity employer.
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.
Food Chemistry Testing:
What we do…
Analytical testing of foods, supplements, ingredients, and packaging. Includes work on: accurate nutrition labels, creating safe products and supply chains, and assisting with compliance with FDA and international regulatory agencies.
The
Associate Sample Preparation Technician
position is a
Full-Time, Non-Exempt position.
Individuals located in a driving distance of the
Madison, WI
location are encouraged to apply.
Job Description
Responsibilities include, but are not limited to, the following:
Learns to perform any combination of sample preparation tasks to ensure sample homogeneity which includes but is not limited to labeling, transferring, liquid nitrogen use, milling, blending, weighing, disposal of samples, etc.
Learns to communicate sample information
Communicates discrepancies to appropriate personnel
Learns to handle internal customer inquiries and requests
Performs other related duties as assigned
The ideal candidate would possess:
Strong computer, scientific, and organizational skills
Excellent communication (oral and written) and attention to detail
Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
Qualifications
6+ months of related experience desired
Customer service skills including attention to detail, accuracy, confidentiality, and communication skills
Ability to identify and communicate customer service needs
Overtime and weekend work as required
Will be exposed to potential food allergens (ex. Milk, tree nuts, peanuts, fish, shellfish, etc.)
Physical requirements include, but are not limited to: standing, bending, reaching and lifting
May work in walk-in cold storage units
Trained in handling potentially hazardous chemicals or materials
Must be able to lift up to 50 lbs. for short periods of time
Work requires PPE (personal protective equipment)
Mandatory immunizations and screenings as required
Reside within commutable distance to Madison, WI
Additional Information
What we Offer:
Excellent full time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.
How much does a technical specialist earn in Madison, WI?
The average technical specialist in Madison, WI earns between $52,000 and $127,000 annually. This compares to the national average technical specialist range of $62,000 to $126,000.
Average technical specialist salary in Madison, WI