Radiology Imaging X-Ray - Technical Specialist
Technical Specialist Job 21 miles from Markham
Employment Type:Full time Shift:Day ShiftDescription:Loyola Medical Center located in the western suburbs and approximately, 35 minutes from downtown Chicago. Easy access to I290 and I55. Loyola Medicine, treating the whole person with compassion-to "also treat the human spirit.
Our Vision
As a mission-driven innovative health organization, we will become the national leader in improving the health of our communities and each person we serve. We will be the most trusted health partner for life.
**Looking for Champions to join our growing Team**
Be part of the change and transformation happening at Loyola Medicine - Radiology department!
*Senior level Tech experienced (Radiology Technologist) Specialist required*
Hours:
Full-Time
Day Shift
Monday - Friday; occasional weekends
Area: X-Ray
Location: Loyola Medical Center & Satellites
About the Job
In this role the Radiology Imaging- XRay Modality Technical Specialist, in collaboration with the Radiology Leadership, including Physician Leader(s), functions as the technical "subject matter expert". This position is charged with the development & implementation of all clinical imaging protocols for the region. The Radiology Imaging XRay Modality Technical Specialist acts as the chief educator/super trainer for all staff, Clinical Instructor, Scanner Accreditations, oversees all Safety protocols and all research projects, directs quality for the modality, and serves as a liaison between the equipment vendor, physicians, & staff. In addition, this person performs technical procedures, applying modality specific techniques that require independent judgement, ingenuity and initiative to provide the physician with the highest quality of diagnostic information.
What you'll need
Associate degree; or equivalent training acquired via work experience or education
Specific Degree(s): Radiologic Technology; Radiology Technologist- AMA approved program
3-5 years of previous job-related experience
May require on-call, weekend, holiday and emergency coverage as department needs warrant.
Requires travelling to offsite locations as needed
Preferred: industry work experience as X-Ray Application Specialist with a major medical equipment vendor
Required professional Skills
Strong written, verbal, and presentation skills
Possesses the interpersonal skills to positively and effectively communicate with internal and external stakeholders.
Ability to prioritize and deal with a variety of situations simultaneously.
Demonstrates proficient to expert knowledge of Nuclear Medicine imaging equipment, techniques, procedures, and inventory
Presents a positive attitude and a professional appearance to exemplify the profession and represent the department
Must demonstrate flexibility and willingness to adapt to change and anticipate interruption
Engages in problem solving, crisis management, systems implementation, and performance improvements throughout the hospital(s) to promote and support efficient, high quality, and cost-effective patient care.
Licensure/Certifications
Required:
American Registry of Radiologic Technologist R.T.(R)(ARRT) (ARRT) Approved AMA program
Illinois Emergency Management Agency Certification (IEMA)
CPR (Cardiopulmonary Resuscitation) from American Heart Association
Perks & Benefits
Benefits from Day One (Medical and Dental)
Daily Pay (NEW)
Competitive Shift Differentials
Career Development
Tuition Reimbursement
Participation in the Public Service Loan Forgiveness Program
403(b) with Employer Match
On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)
Referral Rewards
Perks Program
Our Promise to You
Joining Loyola Medicine is being a part of an organization that treats the human spirit in our patients and fellow colleagues. We are a part of a community which believes in giving back to those we serve.
We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities
We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Fleet Turbine Support Specialist
Technical Specialist Job 30 miles from Markham
WHO WE ARE
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.
TOTAL REWARDS
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.
Expected salary range of $117,000 to $130,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
PRIMARY PURPOSE OF POSITION
Responsible for the planning, direction, assignment, and coordination of Rotating Steam / Gas Turbine Generator Component and Auxiliaries Outage Execution to support safe, reliable, and efficient outage activities consistent with Constellation Energy goals. Always enforce safety, procedure use and adherence, Human Performance fundamentals, Technical Human Performance techniques and provide coaching and mentoring as necessary to achieve continuous improvement.
PRIMARY DUTIES AND ACCOUNTABILITIES
Oversee project activities of multidisciplinary team regarding turbine generator disassembly and reassembly, coordination of turbine deck lay-down, mobilization of equipment and tooling as well as interfacing with site management and specific contract personnel. Satisfy contractual obligations, meet project milestones, and optimize short-term and long-term company profit by effectively managing and facilitating resources.
Participate in various aspects of work control coordination, scheduling, and engineering meetings involving online, planned, and emergent outage activities, to ensure that work is properly assigned, planned and ready to execute.
Effectively communicate and address plant and personnel issues to the appropriate levels of Outage Planning & Services and station management. Foster open communications and collaboration between all organizations internal and external to Outage Planning & Services (OP&S).
Effectively provide oversight and direction of turbine maintenance / projects to assure all assigned maintenance activities are performed safely and effectively, by qualified workers, and in accordance with procedures and the site(s) schedule
Willing to travel to Constellation Energy Fleet assets up to 90% of the year
MINIMUM QUALIFICATIONS
Four Year Engineering Degree or technical discipline with five years industry experience or Non-technical Four-year degree or associate degree with seven years of industry experience or In lieu of degree, minimum nine years of industry experience Ability to obtain Nuclear Unescorted Access
PREFERRED QUALIFICATIONS
Original Equipment Manufacturer ( OEM) training as applies to discipline in reactor, turbine, or steam generator projects
Data Governance Technical Specialist
Technical Specialist Job 17 miles from Markham
*We are unable to sponsor for this permanent Full time role*
is bonus eligible*
Prestigious Financial Company is currently seeking a Data Governance Technical Analyst. Candidate will act as a liaison and translation layer between business and technical teams and operate at system- and detailed technical level for analysis purposes. Implement and support Metadata Management, Data Lineage, Data Quality and other essential Data Governance functions.
Responsibilities:
Work closely with Data Domain Owners and SMEs to identify CDE s (Critical Data Elements), define data elements for the Business Glossary and define business rules.
Identify data sources and build out business glossary collaborating with data owners/stewards, collaborate with data modelers to review definitions of business terms vs technical terms.
Ability to communicate effectively with Business and Technical SMEs, Architects, Analysts, Developers and other IT and business teams.
Create, develop, configure and execute end to end business and technical data lineage across disparate sources working with business and technical SMEs/developers understanding the applications system/technical design and create data flow diagrams/data mappings.
Experience working on metadata management ingesting metadata using metadata bridges/connectors, creating and ingesting custom source to target mappings, custom metadata assets.
Develop Metadata, Data Lineage and Data Quality Solutions for multiple data sources across On Prem and Cloud environments including but not limited to Kafka, Protocol Buffers, REDIS, APIs, Databases, Flat Files, JSON, ETL/BI Tools and other Data Platform technologies etc.
Design, Build and Execute Data Quality Rules over the CDEs identified according to the business needs to ensure clean and healthy data.
Manage Data Quality Exceptions and help the team to find out the root cause analysis.
Implement data governance policies, procedures, controls, and standards.
Hands on experience working on data quality and data governance technology and tools.
Utilize data profiling and data quality tools to analyze and determine causes of data quality issues.
Design and implement Data Quality Dashboards for monitoring and reporting.
Perform other duties as assigned.
Qualifications:
Ability to work independently and as part of a team to successfully execute projects.
Ability to multitask and meet aggressive deadlines efficiently and effectively.
Experience with Data Governance tools such as Collibra, IBM Infosphere Information Server Suite or Informatica.
Proficient with SQL.
Strong data analysis capabilities.
Proficient with Microsoft Office desktop tools (Word, Excel, etc.)
Experience with Databases (ie Oracle, SQL Server, DB2, Amazon Redshift, NoSQL, Object-based) and ETL tools.
Previous experience in designing and building data capabilities like data quality, metadata, data lineage, data catalog and data dictionary.
Experience with Business Intelligence/Reporting tools such as Tableau/Cognos.
Strong written and oral communication skills with ability to work with users, peers and management.
Capital market or banking domain experience is preferred.
Prior development/coding experience is preferred.
Experience working on Protobuf, APIs, Kafka as Data Sources is preferred.
Experience working with draw.io or other tools creating architecture or data flow diagrams.
Structured Query Language (SQL)
Data Governance Tools example Collibra, IBM ISEE, Informatica etc.
Bachelors or masters degree in data analytics, computer science or related field.
7+ years of experience in data governance disciplines: metadata management; data quality analysis; data quality remediation; data profiling and data lineage.
DAMA certification preferred.
Information Technology Help Desk Technician
Technical Specialist Job 28 miles from Markham
The Helpdesk Technician is responsible for providing advanced technical support and troubleshooting services for hardware, software, network systems, and other IT-related issues. This role serves as an escalation point for more complex problems and helps maintain the organization's IT infrastructure to ensure optimal performance. The ideal candidate will have extensive experience in IT support and excellent problem-solving skills.
Responsibilities
Technical Support:
Provide advanced support for end-users, including troubleshooting and resolving complex hardware, software, and network issues.
Serve as an escalation point for junior helpdesk technicians, handling high-priority or complicated tickets.
Ensure timely resolution of all helpdesk tickets, meeting established SLAs (Service Level Agreements).
Server Maintenance:
Assist in maintaining, configuring, and upgrading IT systems, including servers, networks, and security systems.
Help with backups of Customer Systems.
Collaborate with IT team members to implement patches and updates.
Documentation:
Document knowledge base articles for common issues.
Requirements
Proven experience (5+ years) in an IT helpdesk or technical support role, with at least 2 years in a senior or lead position.
Strong technical knowledge of Windows and mac OS operating systems, networking protocols, and hardware troubleshooting.
Familiarity with cloud services (e.g., Microsoft 365, Google Workspace) and remote support tools.
Experience with Active Directory, VPN, DNS, DHCP, and other network technologies.
Strong problem-solving skills and attention to detail.
Excellent communication skills with the ability to explain complex issues to non-technical users.
Experience working in fast-paced environments or industries with high demands.
Certifications such as CompTIA A+.
No direct calls in regards to this position.
Technical Support (International Travel)
Technical Specialist Job 17 miles from Markham
Interested in travelling? Passionate about tech and wanting to kick-start your career in a fast-paced Financial Services environment?
MCS Group is excited to partner with a global leader in financial technology managed services, and we're proud to be at the forefront of driving diversity in their hiring efforts!
This company provides IT infrastructure to Capital Markets firms in over 20 countries and is itself a successful global organisation, which due to its success, is now seeking to grow its Technical Support team.
*2 - 3 week training programme will require travel to Belfast, Ireland (all costs covered).
The Role
First Line Technical Support Associate
Working on-site with key financial clients, providing support and troubleshooting for internal employees
Following escalation process, where necessary
Deescalating customer frustrations and managing queries in a timely manner
Potential progression into other areas of the business, depending on your preference, such as management, infrastructure, software or cybersecurity
The Person
Strong communication skills and customer service experience
Tech support experience in Windows infrastructure/Azure/AD
Competitive and Resilient character
Ability to remain calm under pressure, empathise and be assertive and resilient
If you have relevant professional experience, IT Boot-camp certifications will be considered in lieu of IT degree
Strong Tech acumen on Microsoft systems
Desire to complete training, up skill and progress your IT career
What's in it for you…
Salary up to $85,000
Global Travel Facilitated
Potential to Secure 2 Annual Bonuses (Team and Individual)
Unrivalled 4-6 week Training Programme
Opportunity for Certification of your choice
Unparalleled Career Progression
And much more…
"MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
"Keywords: Tech support, MS, Windows, Active Directory, Azure, O365, Linux, Infrastructure
Desired Skills and Experience
Support, trade support, technology, active directory, azure, ServiceNow, ticketing, call centre, first line support
Help Desk Specialist
Technical Specialist Job 21 miles from Markham
Who We Are:
At
Amsive
, our people are our first priority. We're a full-service performance marketing agency offering services across the entire direct and digital marketing landscape.
We have been a leader in print production for over 40 years.
Our team brings innovative marketing materials to life through world-class print production and operations management.
We invest in you with on-the-job training, competitive benefits, paid holidays, paid time off, and career advancement opportunities across our agency. Amsive cares about the results of our work and team-wide collaboration. We foster big ideas with printing facilities that are temperature controlled, bright, and clean.
Join a team that takes pride in its work, knowing that results matter as we boldly advance the future of print marketing together. Explore our culture.
**This is an ONSITE role located at 605 Territorial Dr Bolingbrook, IL 60440**
What we are looking for:
The Help Desk Specialist will be responsible for providing technical support to clients experiencing computer hardware and software issues. They will respond to queries, isolate problems, troubleshoot issues, and implement solutions. The ideal candidate will have a proven track record of providing excellent customer service and technical support. The Help Desk Specialist will play a crucial role in maintaining high levels of customer satisfaction and contributing to the overall efficiency of the organization.
What you will be doing:
Providing first level contact and resolutions to customer issues.
Properly escalating unresolved queries to the next level of support.
Tracking, routing, and redirecting problems to correct resources.
Walking customers through a problem-solving process.
Following up with customers, providing feedback and seeing problems through to resolution.
Utilizing excellent customer service skills and exceeding customers' expectations.
Ensuring proper recording, documentation, and closure.
Recommending procedure modifications or improvements.
Preserving and growing your knowledge of help desk procedures, products, and services.
Participation in after-hours and weekend support.
Who you are:
2-4 years of proven working experience in providing Help Desk support, Network Administration, or an Information Technology role.
Associates degree in Information Technology, Computer Science, or similar field.
CCNA (Cisco Certified Network Administrator), VCP (VMware Certified Professional), MCP (Microsoft Certified Professional), or equivalent work experience.
Knowledge of Windows and Apple operating systems.
Working knowledge of help desk software, databases, and network issues.
Strong client-facing communication skills.
Advanced troubleshooting and multi-tasking skills.
Customer service-oriented mindset.
Demonstrates strong attention to detail.
Proficiency in English.
Familiarity with ticketing systems and remote support tools.
Basic knowledge of ITIL practices is a plus.
Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are advantageous.
Work Environment: Work in office environment as a member of the Information Technology team. Interaction and support across all locations.
Physical Demands: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, and copiers.
Security Clearance: Amsive is a Federal Contractor, and this position may require government security clearance.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call **************.
Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive's continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment.
As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.
Senior Technical Analyst
Technical Specialist Job 17 miles from Markham
Job Family:
Software Development & Support
Travel Required:
Up to 10%
Clearance Required:
None
What You Will Do:
Directly support the ERP technical environment on a day to day basis including performing and leading solution analysis, design, development, coding, testing, implementation, maintenance and documentation of the Financial systems.
Performs and leads new development, system updates, modifications, and documents application and technical modifications in a multi-tier software environment.
Performs code reviews and recommends improvements. Works specifically as a senior systems analyst for the Financials Enterprise Applications team and generally for other software system applications as assigned.
Performs or assists with application administration tasks as required. Supports the application of required patches, maintenance releases, and applicable compliance requirements.
Performs technical development with peers and assists with project requirements and system initiatives and status reporting.
In the absence of the Financial Systems Manager, acts on their behalf as required. Interacts directly with internal customers to troubleshoot issues and seek resolution.
Is available as needed for system issues that occur during normal duty hours and off duty hours during critical processing.
Collaborates with team members, DBAs, System Administrators, Network and Cybersecurity staff and software vendors as appropriate to coordinate, plan, solve problems, etc.
Maintains high skill level and expertise with assigned software tools. Exercises proven software development methods and practices to ensure quality delivery of products and services.
Keeps Financials packaged software up to date, including completing retrofit for maintenance releases and all phases of technical updates.
Keeps abreast of technological changes and innovations in the field.
Help functional departments identify and solve their most critical data, reporting, and analytical challenges.
Responsible for ensuring a quality and cost effective solution is provided. Provides World Class Customer Service with an emphasis on courtesy. Takes action to solve problems quickly.
Alerts higher level supervisor, or proper point of contact for help when problems arise.
Collaborate with functional analysts and business users to understand system requirements and translate them into technical specifications. Design, develop, and modify ERP package applications.
Adhere to best practices and maintain upgrade path policies.
Integrate ERP package applications with other systems, databases, and third-party applications using tools like Web Services and APIs.
Identify performance bottlenecks, optimize code, and tune applications for enhanced efficiency and responsiveness.
Analyze and resolve technical issues, defects, and bugs within the ERP package applications. Provide timely and effective solutions to ensure system stability.
Conduct thorough code reviews to ensure code quality, consistency, and adherence to established standards.
Create and maintain technical documentation, including design specifications, configuration guides, and process flow diagrams.
Provide second and third level technical support for ERP package application interfaces and modules.
Support third-party system interfaces.
What You Will Need:
Bachelor's Degree, plus 8 years of experience OR 12 years of experience can be substituted for degree.
Five years or more as a programmer or developer and experience using ERP package applications.
Functional knowledge of Financials systems and accounting concepts with focus in Customer Contracts and Project Costing modules.
Excellent troubleshooting and problem-solving abilities.
Communicates clearly both orally and in writing.
Must be willing to work Central Standard Time Hours.
Ability to obtain a National Security Clearance or a U.S. Federal Government Public Trust.
What Would Be Nice To Have:
Degree Accounting, Computer Science, Information Technology or a related field appropriate to the work of position.
PeopleSoft, Oracle E-business or Oracle Fusion Experience.
Preference will be given to candidates in Chicago or who are located within 50 miles of a Guidehouse office.
The annual salary range for this position is $152,400.00-$228,600.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ************** or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Database Specialist
Technical Specialist Job 17 miles from Markham
Full-time onsite in Chicago, IL or Richardson, TX
Responsibilities
Install, deploy and configure Azure SQL Database and Azure SQL Managed Instance and related technologies
Provide recommendations to application team on which database use for the production use cases
Work with automation engineers and provide database options to setup infrastructure as code for provisioning
Setup standards for setting up databases in azure along with networking best practices
Establish good security practices and standards associated with it
Support production Database Administrators to understand the Azure PaaS options and setup using best practices
Disaster Recovery setup
Understand Azure platform well to know the different options for database setup
Assist with automation and infrastructure as code efforts with the team as database Subject Matter Expert
Experience with azure networking and security
Technical Support Spare Pool and Repairs Representative
Technical Specialist Job 36 miles from Markham
The Professional Services department provides technical support to the sales team and end-user customers. The technical support representative will develop relationships with our sales department, operations department, warehouse, and customers. The technical support representative will represent and communicate the technical elements of solutions to customers both internal and external.
Duties and responsibilities
Maintain and complete Spare-pool and Repair request process
Escalate and complete any ER / Overnight requests
Program and configure devices to Golden Image Standard
Quality Control and Inspection of devices before being given to Warehouse
Assist Professional Service Manager and Sales Engineer(s) with technical support on a variety of mobile computing products and services to customers.
Attend technical and product training as required
Learn relevant solution sets, architectures, full product line specifications, and vertical markets. (IE: Retail, Warehousing, Hospitality, Heath Care)
Set up and operate equipment for customer demonstrations and evaluations.
When required and directed: answer technical support calls, monitor the support email inbox, and create and close cases promptly with guidance from the Manager
Crosstrain to help support the Print Line division of SMG3
As instructed focus and work on new service orders for loading of O/S, programming, and quality assurance
Ensure that customer communication is professional when information or instructions are needed to complete a job
Participate in 24/7 after-hours support program once trained
Qualifications
A two-year technical degree or a High School Diploma or GED
Understanding of mobile platforms (Android, Win CE, Win 10).
Understanding 802.11 Wi-Fi (WLAN) and MDMs.
Understanding of basic networking technologies.
Ability to work effectively, add value as a team member, and assume a technology leadership role for the team.
Ability to perform tasks with minimal supervision.
Demonstrate technical knowledge and consultative skills through communications with customers.
Requirements
1-2 years of experience in Customer Service help desk
Travel required
10 am to 7 pm Shift
Application Support Analyst
Technical Specialist Job 17 miles from Markham
Hiring Organization: Rose International
474619
Job Title: Application Support Analyst
Work Model: Hybrid
Shift:
Work Model: Hybrid
Anchor Days: Tuesday to Thursday
Hours: 8am to 5pm CST
Employment Type: Temp to Hire
Estimated Duration (In months): 10
Min Hourly Rate($): 60.00
Max Hourly Rate($): 65.00
Must Have Skills/Attributes: Oracle, PERL, PowerShell, Python, SQL, Tibco, Weblogic
Job Description
***Only qualified Brokerage Production Support Analyst candidates located near the Chicago, IL area to be considered due to the position requiring an onsite presence***
SKILLS / EXPERIENCE:
• OMS - experience required in any OMS and Flextrade OMS is good to have
• FIX Messaging/Format experience
• 8-10+ years of experience in a technical business facing (face to face) role within a financial institution or similar preferred
• Excellent oral and written communication skills are required - Ability to speak to traders confidently
• In-depth Functional / Industry Knowledge is required - Brokerage / Sec Finance
• Highly flexible and adaptable to change
• Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment
• Good understanding of software development lifecycle
• Ability to manage multiple issues in parallel and adapt to changing priorities
• Experience working in Onsite/Offshore model in particular supporting APAC, UK and US business lines
• Experience in incident management, understanding of ticket workflows and use of escalation
• Experience with ServiceNow/ITIL Methodologies is mandatory
• Problem resolution analytically and logically, to troubleshoot root cause and resolve production incidents
• Works closely with other technology teams such as Development, Vendors, Infrastructure and other software support teams
TECHNICAL SKILLSET:
• Expert / Extensive Knowledge of SQL is required to assist own teams during debug of Oracle/MS SQL/ Sybase
• Good to have, Scripting and automation (Python, Perl, PowerShell)
• Middleware, MQ/Tibco, Weblogic
• Java /.Net experience is mandatory but good to have - Ability to read and understand code
• HP Site scope, CA Introscope and Patrol monitoring tools. Power BI, Service Now
The client is seeking a Brokerage Production Support Analyst to provide Level 2/2.5 support for Capital Markets trading applications. The role involves managing technical and functional desk support for brokerage systems, ensuring high availability and reliability in a fast-paced trading environment. Candidates must have strong expertise in SQL, experience with Order Management Systems (OMS) like Flextrade, and familiarity with middleware technologies such as MQ and Tibco. The position requires direct interaction with traders and business stakeholders, making exceptional communication skills essential. Familiarity with ITIL frameworks and tools like ServiceNow is mandatory. The candidate should handle incident detection, root-cause analysis, and problem resolution while working collaboratively with global teams. They must be adaptable to changing priorities, provide on-call support, and maintain compliance with organizational standards. Knowledge of scripting and automation tools is a plus. Onsite work in Chicago is required at least three days per week. Prior experience in brokerage or capital markets applications is highly preferred.
PRINCIPAL RESPONSIBILITIES:
• Provide L2/L2.5 Support activities, Monitor and work collaboratively with other members of the global team, managing their day to day work and ensuring that all business queries / escalations are responded to on time
• Fast Paced environment, ability to manage stress and stressful situations from the trading desk
• Candidate should be able to work with Business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirement
• Develop and maintain professional relationship with all stakeholders within IT and Business teams and provide support directly or indirectly via his/her team
• Candidate should have the knack to troubleshoot (review, analyze) production issues and use their team members and managers help to resolve issues that cannot be resolved independently
• Incident detection, root-cause investigation, problem management (ITIL)
• Effort to be put into understanding the in-depth knowledge of business unit / function
• Aim to grow into a subject matter expert on the business side of the application
• Carries out activities that are large in scope, cross-functional and technically difficulty
• Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work
• IT Capacity planning and involvement
• Trading applications administration, change management, implementation, maintenance, compliance review
• Handling application malfunctions (e.g. input issues, EOD issue, data backup issue, MQ issue, reporting and blotter issues etc.)
• Managing Fire-call support including off-hours and weekend support
• Executing Lean programs that ensures less incidents are created and emphasis on resolving issues at root level
• Assistance in Metrics and audit reporting
• Review and Maintain DR documentation and participate in annual exercises
• Create regular status reports to management on application status and other metrics
• Build effective working relations with a wide variety of groups including clients, development, business, audit, compliance, and vendors (vendor management)
• Constant review of alerting incidents/requests and escalate production issues as needed to relevant teams and management
• Coordinate with various external teams including offshore support staff and assisting to analyze root cause efficient resolution of all production processes
• Candidate will be responsible to attend on-call after office hours including weekend to own, manage, run end2end High and Critical production issue
• Develop understanding of NT's systems and products utilizing reference materials and support procedures
• Present IT in a professional manner, exhibit customer service values in line with NT's A Approach
• Adherence to corporate standards at all times
• Assistance in training and maintain a very highly trained team globally
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
CNC Service Technician
Technical Specialist Job 36 miles from Markham
Machinery Systems, Inc., a leading Midwest CNC machine tool distributor with a 47 year history, is seeking a service technician to join the Used Equipment Group of our company.
Working from our Schaumburg, IL facility, the Service Technician's primary responsibilities will be to troubleshoot and repair both electrical and mechanical aspects of a wide range of brands and models of CNC machine tools. While predominantly an in-house position, the position does require occasional travel to customer locations.
REQUIREMENTS
Minimum of 3 years in a machine tool Field Service Technician or repair position with an end user, distributor, or builder of CNC machine tools
Requires strong problem-solving skills with excellent knowledge of both mechanical and electrical areas of repair of CNC machine tools
Ability to read electrical schematics and knowledge of PLC's is desirable
Must be a self-starter and be highly motivated
Must possess strong customer service orientation, be flexible to adjust to customer demands, and have effective communication skills
Must hold and maintain an unrestricted driver's license
REWARDS
Competitive hourly compensation
Paid vacation and sick time
Laptop, cell phone reimbursement
Insurance (health, dental, vision, life, LTD, STD), flexible spending plan (Section 125)
401(k), profit sharing (as available)
If you enjoy working for an innovative leader who is expanding their business, this Service Technician opportunity may be for you.
Trading Application Support Analyst
Technical Specialist Job 17 miles from Markham
Hi
Hope you are doing good.
We have a job opportunity for Trading Support Analyst. This is a contract position. Please check the job description and let me know if you are fine with this.
Title: Trading Support Analyst
Location: Chicago, IL (Hybrid)
Duration: 6 Months
Asset Servicing, Capital Markets for Brokerage Production Maintenance and Support organization is looking for an Analyst, Production Support who can work independently, responsible for working with a global production support team , responsible for day-to-day production regional support for Capital Markets Brokerage trading Applications.
This role reports into the Support Manager based out of Chicago for Brokerage
ROLE:
Brokerage Production Support Analyst has responsibility for the technical and functional desk support across multiple technologies used by Brokerage Capital Market application .
This role will support our business and operations partners and clients and will liaise with upstream and downstream application teams.
The ideal candidates will be having excellent communication skills and a solid understanding of various technologies in a financial institution, including trade applications.
Some night/weekend work may be required from time to time. Candidate should be available Monday - Friday along with expectations of escalation from the business and/or team members.
The Candidate is expected to be located in Chicago office and working at the trading floor at the Chicago office a minimum of 4 days a week.
The candidate needs to have a very strong base of functional expertise in brokerage or any other OMS trading support function.
TECHNICAL SKILLSET
Expert / Extensive Knowledge of SQL is required.
5 to 8 years of experience using Oracle/MS SQL/ Sybase
Expert in Scripting and automation (Python, Perl, PowerShell)
Problem solving skills and analytical skills are requirement.
Java /.Net experience is not mandatory - Ability to read and understand code is crucial.
Power BI, Service Now, Dynatrace, and other monitoring tools knowledge is a plus.
SKILLS / EXPERIENCE:
8-10+ years of experience in a technical business facing (face to face) role within a financial institution or similar preferred.
Excellent oral and written communication skills are required - Ability to speak to traders confidently
Ability to manage multiple issues in parallel and adapt to changing priorities.
Experience working in Onsite/Offshore model in particular supporting APAC, UK and US business lines
Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory.
OMS - experience with Flextrade OMS or any OMS is good to have.
FIX Messaging/Format experience is good to have.
PRINCIPAL RESPONSIBILITIES:
Fast Paced environment, ability to manage stress and stressful situations from the trading desk.
Candidate should be able to work with Business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirement.
Develop and maintain professional relationship with all stakeholders within IT and Business teams and provide support directly or indirectly via his/her team.
Candidate should have the knack to troubleshoot (review, analyze) production issues and use their team members and managers help to resolve issues that cannot be resolved independently.
Incident detection, root-cause investigation, problem management (ITIL)
Effort to be put into understanding the in-depth knowledge of business unit / function
Aim to grow into a subject matter expert on the business side of the application
Carries out activities that are large in scope, cross-functional and technically difficulty
Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.
IT Capacity planning and involvement
Managing Fire-call support including off-hours and weekend support
Executing Lean programs that ensures less incidents are created and emphasis on resolving issues at root level
Assistance in Metrics and audit reporting
Review and Maintain DR documentation and participate in annual exercises
Create regular status reports to management on application status and other metrics.
Build effective working relations with a wide variety of groups including clients, development, business, audit, compliance, and vendors (vendor management).
Constant review of alerting incidents/requests and escalate production issues as needed to relevant teams and management.
Coordinate with various external teams including offshore support staff and assisting to analyze root cause efficient resolution of all production processes.
Candidate will be responsible to attend on-call after office hours including weekend to own, manage, run end2end High and Critical production issue.
SAP CO-PC Consultant
Technical Specialist Job 17 miles from Markham
Inoltra is seeking an SAP CO-PC Consultant for one of our consultancy clients that develops their own software and implements S/4HANA.
Please note, H1B visa holders can apply for this position. Also, the candidate must be flexible to travel for critical phases of a project throughout the US
.
Below are more details for the position:
10+ Years of SAP experience is a must
Must have Food Manufacturing industry experience
Demonstrated expertise of SAP Product Costing, CO sub modules, and SAP project methodologies
3+ End to end implementations experience is expected
Excellent presentation and written and verbal communications skills in English language, both internal and external, with an emphasis on tact and diplomacy
Application Support Analyst OTM
Technical Specialist Job 29 miles from Markham
We are Prestone (subsidiary of Recochem) - Since 1927, Prestone has protected drivers and their vehicles with cutting-edge products. From its iconic yellow jug antifreeze/coolant to its innovative stop leak line, the Prestone brand honors its 90-year history by keeping its groundbreaking formulas laps ahead of the competition.
Position Overview: We are seeking a highly skilled and experienced Oracle Transportation Management (OTM) Application Support Analyst to join our dynamic IT team. The ideal candidate will have a strong background in application support, problem-solving skills, and the ability to lead technical projects. As an Application Support Analyst, you will be responsible for providing expert-level support for our applications, ensuring their optimal performance, and facilitating smooth operations across various business units.
Key Responsibilities
Application Support and Troubleshooting:
Provide advanced technical support for complex application issues and escalate unresolved issues to appropriate teams
Analyze application logs and performance metrics to identify and resolve issues promptly
Collaborate with developers and vendors to diagnose and address application-related problem
Incident Management:
Manage and prioritize incident tickets, ensuring timely resolution and minimal impact on business operations.
Coordinate with other IT teams and departments to ensure effective incident management and communication.
System Maintenance and Upgrades:
Oversee routine maintenance, patches, and upgrades for applications to ensure stability and security.
Plan and execute application deployments, ensuring minimal disruption to end-user
Performance Monitoring and Optimization:
Monitor application performance and identify opportunities for optimization.
Implement and manage performance tuning strategies to improve application efficiency.
Documentation and Reporting:
Develop and maintain comprehensive documentation for application support processes, troubleshooting guides, and knowledge bases.
Prepare and present reports on application performance, incidents, and support activities to management.
User Support and Training:
Provide expert guidance and support to end-users, including troubleshooting and resolving complex user issues.
Develop and deliver training materials and sessions to enhance user knowledge and application proficiency.
Project Management:
Lead and participate in application-related projects, including system upgrades, integrations, and new implementations.
Collaborate with project teams to define requirements, scope, and deliverables for application project
Continuous Improvement:
Identify and recommend process improvements to enhance application support efficiency and effectiveness.
Stay updated on industry trends and best practices to apply innovative solutions and technologies.
Qualifications
Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience:
10 years of IT experience, including implementation of Oracle Transportation Management.
OTM Expert, both functionally and technically (Setup configuration, Order Management, Shipment management, Financials, rates, master data, bulk planning parameters, VPDs, user configuration, screen set development, SQL queries, Tracking Events and working with CSV & XML files).
OTM integration on multiple platforms.
Knowledge of logistics management principles and processes.
Soft Skills:
Strong analytical and problem-solving skills with the ability to troubleshoot and resolve complex issues.
Excellent communication and interpersonal skills to effectively interact with technical and non-technical stakeholders.
A customer first attitude to maintain and improve satisfaction.
Ability to work effectively in a goal-oriented team environment.
Ability to quickly grasp, articulate and document complicated business and technical issues.
What You Will Get
PRESTONE offers a competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with PRESTONE's retirement savings options including employer match. PRESTONE also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth.
PRESTONE is an Equal Employment Opportunity / Affirmative Action employer. PRESTONE does not discriminate against qualified applicants or employees on the basis of race, color, age, religion, sex, pregnancy, national origin, ancestry, age, physical or mental disability, veteran status, status in uniformed services, sexual orientation, gender identity, gender expression, marital status, genetic information or any other status protected by law.
PRESTONE is also committed to providing reasonable accommodations for applicants and employees with protected disabilities to the extent required by applicable laws. If you require a reasonable accommodation to participate in the job application or interview process, or to perform the essential functions of the job, please contact Human Resources immediately.
Technical Analyst
Technical Specialist Job 17 miles from Markham
Technical Analyst/ Application support Analyst
Chicago, IL (4 days hybrid)
C2C/ W2
Looking for strong Technical Application Analyst with excellent SQL, Unix and Java expereince for our direct client.
ROLE:
Brokerage Production Support Analyst has responsibility for the technical and functional desk support across multiple technologies used by Brokerage Capital Market application . This role will support our business and operations partners and clients and will liaise with upstream and downstream application teams.
The ideal candidates will be having excellent communication skills and a solid understanding of various technologies in a financial institution, including trade applications.
PRINCIPAL RESPONSIBILITIES:
· Candidate will be responsible to provide L2/L2.5 Support activities, Monitor and work collaboratively with other members of the global team, managing their day to day work and ensuring that all business queries / escalations are responded to in a timely manner.
· Candidate should have the knack to troubleshoot (review, analyze) production issues and use their team members and managers help to resolve issues that cannot be resolved independently.
· Incident detection, root-cause investigation, problem management (ITIL)
· IT Capacity planning and involvement
· Trading applications administration, change management, implementation, maintenance, compliance review
· Handling application malfunctions (e.g. input issues, EOD issue, data backup issue, MQ issue, reporting and blotter issues etc.)
· Managing Fire-call support including off-hours and weekend support
· Review and Maintain DR documentation and participate in annual exercises
· Create regular status reports to management on application status and other metrics.
· Build effective working relations with a wide variety of groups including clients, development, business, audit, compliance, and vendors (vendor management).
· Constant review of alerting incidents/requests and escalate production issues as needed to relevant teams and management.
· Coordinate with various external teams including offshore support staff and assisting to analyze root cause efficient resolution of all production processes.
· Candidate will be responsible to attend on-call after office hours including weekend to own, manage, run end2end High and Critical production issue.
SKILLS / EXPERIENCE:
8-10+ years of experience in a technical business facing (face to face) role within a financial institution or similar preferred.
Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow/ITIL Methodologies
Expert / Extensive Knowledge of SQL is required to assist own teams during debug.
Oracle/MS SQL/ Sybase
Good to have, Scripting and automation (Python, Perl, PowerShell)
Middleware, MQ/Tibco, Weblogic
Java experience - Ability to read and understand code
Client Site scope, CA Introscope and Patrol monitoring tools. Power BI, Service Now
Strong tech resource, SQL skills, UNIX, Java code exposure. Trading background is a plus. Trade OMS and FIX exp. is a plus
Very strong communication skills.
Please share your updated profile for this urgent position. Thanks
SAP BW Technical Analyst
Technical Specialist Job 17 miles from Markham
Planet Technology's direct end-user client is looking for an SAP BW Technical Analyst to join their team for a full-time, salaried opportunity in the Chicago, IL area. This will be a hybrid role, with 3 days onsite per week. The ideal candidate will possess a strategic mindset, tactical execution capabilities, and expertise in SAP analytical solutions.
Those authorized to work in the US are encouraged to apply because we are unable to transfer or sponsor H1b candidates now.
Qualifications
8+ years of hands-on, technical SAP BW/BI experience, including BW/4HANA development, BW reporting, modeling, extraction, etc.
Proficiency in SAP BW/4 HANA, front-end reporting solutions, and relevant industry tools.
Proven track record in business analytics solutions within an SAP environment
Strong background in Analytics and Reporting
Knowledge of SAP Business processes in FI (AR, AP, GL, Treasury, Assets), COPA, MM, SCM, PTP, QM, TM, WM and using non-SAP systems source systems
Manufacturing environment/industry experience highly preferred
Excellent written and verbal communication skills
Bachelor's degree in Information Systems or related field
Planet Technology Enterprise Company Description
Planet Technology Enterprise is an internationally recognized IT Consulting Services firm established in 2003 with a specialty in SAP, Cloud Solutions & Big Data. We understand the marketplace and pride ourselves on serving IT candidates as individuals, not commodities. We recognize a candidate's personalized skills and can match them with both direct end clients and select consulting partners.
Additional Information
If you are interested, please respond to this ad with an updated resume and a summary of your skills. We look forward to hearing from you soon.
All your information will be kept confidential according to EEO guidelines.
*SAP is the trademark of SAP AG in Germany and in several other countries
Technical Support Engineer (Endpoint) - Quant Trading Firm
Technical Specialist Job 17 miles from Markham
Chicago (preferred) or New York
Tier 1 Salaries and Bonus Compensation Packages
Our leading global quantitative trading client is hiring an Endpoint Engineer to join their Infrastructure team, which manages the firm's technical infrastructure. This includes high-performance systems optimized for low-latency trading and large computing clusters supporting quantitative research. This role offers a unique opportunity to make a significant impact within a cutting-edge financial technology firm in a fast-paced setting.
The ideal candidate will have deep expertise in managing large-scale Windows and Mac environments, with proficiency in Microsoft Intune, JAMF, M365, Windows Server 2022, and Windows 11. Strong experience in IT support, troubleshooting, and customer service is essential, along with a minimum of 3-5 years of relevant experience. A degree in information technology or A+ certification is required.
On offer is a highly competitive compensation package, attractive benefits, free meals, gym access, and team events, fostering a rewarding work environment.
Technical Support Engineer
Technical Specialist Job 17 miles from Markham
Onsite Technical Support Engineer
Salary: Competitive
Who are we?
Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).
Why Options?
•Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
•Continuous career development opportunities: We provide professional skills development and technical training.
•The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
•Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.
The Role
As an Options Technology Support On-Site Engineer, you will play a critical role in supporting our options trading operations and technology infrastructure. You will work closely with the client's technology team, and other technology professionals to ensure the smooth operation of our options trading platform. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of a global alternative investment firm. We are seeking a talented and motivated Options Technology Support On-Site Engineer to join our dynamic team in Geneva, Switzerland.
Typical Job duties would include:
On-Site Technical Support: Serve as the primary technical point of contact for the client, providing on-site support for all options trading technology systems.
System Monitoring and Maintenance: Monitor the health and performance of internal systems, ensuring that they are operating optimally. Conduct regular maintenance activities, including software updates and configuration changes, to keep systems up to date.
Troubleshooting and Issue Resolution: Diagnose and resolve technical issues. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions.
Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately.
Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client.
System Enhancements and Upgrades: Collaborate with the Options Technology development team to implement system enhancements and upgrades. Participate in testing and validation activities to ensure smooth deployment.
Training and Knowledge Sharing: Conduct training sessions for the client's technical staff to enhance their understanding of the options trading systems. Share technical knowledge and best practices with both internal teams and the client to foster continuous improvement.
We're looking for someone who has technical proficiency in:
Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
Technical Expertise: desirable to have specifically strong knowledge of 365, Azure, Endpoint Management, Device Deployment. AV troubleshooting.
Experience: Minimum of 1-2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting.
Problem-Solving Skills: Ability to analyse complex technical issues, identify root causes, and propose effective solutions. Strong troubleshooting and diagnostic skills with the ability to handle high-pressure situations calmly.
Communication and Interpersonal Skills: Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely. Strong interpersonal skills to build relationships with clients and collaborate effectively with cross-functional teams.
Client Focus: Demonstrated ability to understand and fulfil client requirements while providing exceptional customer service. Proactive in anticipating client needs and exceeding their expectations.
Adaptability and Flexibility: Ability to thrive in a fast-paced and dynamic environment. Willingness to adapt to changing priorities and take on additional responsibilities as required.
We're also looking for candidates with:
Strong research, writing and communication skills.
Exceptional organisational skills and strong attention to detail.
Desire to travel and see the world.
Ability to work independently and manage your own projects in a professional manner.
A passion for innovation and the financial technology sector.
Project management skills and proven ability to manage own workload.
Certifications:
CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar certifications are advantageous but not required.
Apply Now!
If you're a driven support engineer ready to take on an exciting role in financial technology, please submit your resume and cover letter.
We ask that CVs are a maximum of two pages. The covering letter must detail the role you are applying to, along with your availability.
We look forward to reviewing your application and discussing how you can make an impact at Options Technology!
Technical Support Engineer
Technical Specialist Job 17 miles from Markham
The Technical Support Engineer will provide support to ACCME providers and collaboration partners in their use of and understanding of APIs and batch processing for ACCME's custom data collection application, the Program and Activity Reporting System (PARS). The ideal candidate will have a proven orientation toward customer service paired with the ability to troubleshoot and resolve complex technical issues.
Candidates must be within commuting distance of ACCME's Chicago office as employees are onsite at least two days a week.
Essential Functions:
Establish a thorough understanding of the program and reporting requirements of ACCME, medical boards and other collaborative partners, including methods for data input and transfer between internal and external systems.
Support CME providers and collaboration partners in their use of the ACCME custom applications, integrations, and APIs.
Manage and address electronic tickets efficiently.
Create and maintain API technical documentation.
Provide consistent, accurate information and support to users about the requirements for entering program and activity data, registering activities and reporting learners for collaborative programs.
Support and contribute to projects to improve ACCME database systems and applications.
Perform testing and quality assurance for APIs and custom integrations.
Identify and implement process improvements in defect tracking and resolution, optimizing efficiency, and reinforcing the company's commitment to continuous improvement.
Qualifications:
3+ years of work experience supporting users of complex software applications.
2+ years of experience with API development tools. Postman a plus.
2+ years of experience with XML and JSON.
Experience with a help desk/ticketing system.
Experience with automated testing tools. Postman and/or Katalon a plus.
Experience with Azure DevOps a plus.
Strong problem-solving, analytical, and critical thinking skills with ability to understand inter-dependencies of multiple information systems.
Strong attention to detail, with a focus on producing quality, error-free work.
Strong interpersonal skills and customer service orientation with a passion for solving problems and helping others.
Detail oriented, with ability to multi-task and meet deadlines.
Excellent written and verbal communication skills.
ACCME is the national accrediting organization for providers of continuing medical education and offers employees the opportunity to contribute to the future of medical education training for America's doctors and the public they serve. ACCME fosters a professional, client-focused atmosphere that emphasizes innovation, integrity, open-mindedness, excellence and quality. ACCME has a staff of 40 to which it offers a generous benefits package including medical, dental, 401(k), flexible spending accounts and more.
Please attach a cover letter and resume with your application.
Technical Consultant (Guidewire)
Technical Specialist Job 17 miles from Markham
Hi All,
At Hexaware Technologies, we are a leading global IT Services company, dedicated to driving digital transformation and innovation for businesses around the world. Founded in 1990, Hexaware has grown into a global trusted partner for enterprises, offering comprehensive AI empowered services including IT Consulting, Application Development, Infrastructure and Cloud Management and Business Process services.
At Hexaware we are a community of creative, diverse, and open-minded Hexawarians creating smiles through the power of great people and technology.
We pride ourselves on our people-centric culture and commitment to sustainability. Our diverse team of over 30,000 professionals across 30 countries is driven by a shared passion for innovation and excellence. We foster a collaborative environment where creativity and continuous learning are encouraged, enabling our employees to thrive and grow.
Key Roles & Responsibilities
· Design, develop, implement, and maintain complex integrations between Guidewire (PolicyCenter, BillingCenter, ClaimCenter) and external systems (legacy applications, third-party services, etc.) using APIs, web services, and message queues.
· Analyze business requirements and translate them into technical solutions leveraging Guidewire's integration capabilities (e.g., ITypes, Business Services, Datamaps).
· Write clean, well-documented, and maintainable code adhering to best practices and Guidewire development standards.
· Conduct unit testing and participate in integration testing with QA and other teams.
· Troubleshoot and resolve integration issues to ensure smooth data flow between systems.
· Stay up-to-date on the latest Guidewire integrations features and functionalities.
· Estimate integration development effort and provide accurate timelines.
· Document technical design and implementation decisions.
· Participate in code deployments and support ongoing system maintenance.
· Contribute to the development and maintenance of integration automation tools and scripts.
· Stay informed about industry trends and best practices in application integration.
· Work effectively with business analysts, solution architects, and other developers to understand requirements and design optimal integration solutions.
· Participate in code reviews and provide technical guidance to junior developers.
· Effectively communicate complex technical concepts to both technical and non-technical audiences.
· Proactively identify and mitigate integration risks.
· Unique opportunity to deepen your expertise in Guidewire Integrations
· Opportunity to work in latest technologies and enrich your overall skills
Essential Skills:
· Minimum 10 years of IT hands-on application development experience
· Minimum 4 to 6 years of IT hands-on development experience with Guidewire PolicyCenter 9.0 or higher
· Proven experience with Configuration and Integration experience with Guidewire PolicyCenter 9.0 or higher
· Minimum 2 years of experience integrating with RESTful /SOAP Web services
· Minimum 3 years of hand on experience with SQL (SQL server/Oracle/DB2)/No SQL related technologies
· Knowledge of working with monitoring tools like AppDynamics
· Strong understanding of object-oriented design best practices
· Knowledge of researching and preparing detailed functional specifications
· Good knowledge of estimating, planning and tracking development tasks
· Experience with debugging production issues and resolving them
· Experience with identifying application performance bottlenecks and resolving them
· In depth hands-on experience with continuous integration practices, processes and tools (Jenkins, JUNIT, GitLab)
· Proficient in writing configurable, maintainable and testable code in a highly collaborative environment
· Property & Casualty domain knowledge is a plus
Essential Qualification
· Bachelor's degree in Computer/Information Science or Information Systems Management or equivalent.
Thanks and Regards:
Praneeth Bondugulapati