Technical specialist jobs in Michigan - 2,561 jobs

Job Title: Service Desk / Help Desk Representative Employment Type: Full-Time Experience Level: Entry-Level to Experienced (Training Provided) Job Description: We are seeking a Service Desk / Help Desk Representative to join our team in Farmington Hills, MI. This role involves handling customer calls and supporting automotive-related diagnostic inquiries. Candidates with strong communication skills and a customer-focused mindset are encouraged to apply. Prior experience is preferred but not required; comprehensive training will be provided. Key Responsibilities: Handle inbound and outbound customer support calls professionally and efficiently. Assist customers with automotive diagnostic-related questions and basic technical issues. Log, track, and document customer interactions accurately in the system. Escalate complex issues to appropriate technical teams when required. Follow standard operating procedures and service desk best practices. Provide timely updates and ensure customer satisfaction throughout the support process. Required Skills & Qualifications: Strong verbal communication and active listening skills. Comfortable handling customer calls (inbound and outbound). Basic computer knowledge and ability to learn new systems quickly. Willingness to learn automotive diagnostics (training will be provided). Ability to work onsite in Farmington Hills, MI. Customer service experience is a plus but not mandatory. What We Offer: On-the-job training for candidates without prior experience. Supportive team environment. Opportunity to gain experience in automotive and technical support.

At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After A School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education. You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training. Compare Navy Careers See how a career as an Information Systems Technician compares to other Navy jobs. 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States considered: Michigan Role Description The animal research technician is a critical role in day-to-day animal facility operations and portfolio execution. This position will support Companion Animals in a research environment at the Zoetis Richland site. Primary species of responsibility are companion animals (dog and cat) but may also include cross-support with other species. Technicians must properly use and maintain all necessary equipment and follow proper techniques as determined by departmental SOPs and Institutional Policies. This role performs all phases of clinical and preclinical studies associated with the discovery and/or development of animal health products. Weekend and holiday work is expected and performed on rotation. Responsibilities: Assists with all aspects of study execution including in-vivo study protocol review, biological sample collection, and data collection in accordance with regulatory requirements. Performs a variety of animal activities including but not limited to animal husbandry, animal treatments, record keeping, and laboratory and instrument maintenance in accordance with applicable Animal Welfare and GXP policies. Cleaning and disinfecting animal areas. Carries out duties according to protocol and applicable SOPs. Utilizes knowledge of how functional areas interact in the completion of research protocols. Provides communication with and assistance to the lead technicians, managers, and researchers. Assist and support the clinical veterinarians with all aspects of veterinary care. Provide training in standard animal procedures which may include study execution. Contributes to continuous improvement and shares knowledge and expertise with others in work group and business lines. Qualifications: High school diploma + 4 years related experience or education combined Flexibility, enthusiasm and adaptability within the work environment, and a track record of successfully working in a fast-paced setting involving multiple projects and tasks Demonstrated math and reading comprehension required. Desirable attributes: Veterinary technician license/certification AALAS Certification Previous experience in an in vivo research setting. Proven track record of working well in a team setting Physical Requirements: Ability to lift 40 pounds Role requires the usage of Personal Protective Equipment (PPE) and a very high level of personal hygiene to be maintained while at work Full time RegularColleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Responsible for supporting day-to-day operations of the Systems Integration Lab (SInteL), ensuring equipment readiness, consumables management, and providing technical assistance to lab users. This role is critical for maintaining operational efficiency and supporting integration testing activities. Responsibilities - Maintain lab equipment operational readiness through proactive maintenance and troubleshooting - Keep the lab clean, organized, and compliant with safety standards - Establish and manage consumables inventory; ensure continuous availability - Conduct initial lab needs assessment and develop improvement plans - Provide daily on-site technical support (light soldering, wire fabrication, space setup) - Optimize test bench and equipment scheduling to maximize utilization - Support department test vehicle usage and access via Fleet Management System (FMS) - Document all activities including maintenance logs, inventory records, and user support logs Skills Hardware, Soldering Top Skills Details Hardware,Soldering Additional Skills & Qualifications Qualifications - Associate or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related technical field - 3-5 years in lab operations, hardware maintenance, or technical support - Familiarity with automotive systems and integration testing preferred Skills - Strong troubleshooting and problem-solving skills - Ability to perform light soldering and wire fabrication - Excellent organizational and documentation skills - Knowledge of safety and compliance standards in lab environments - Effective communication and collaboration with cross-functional teams Tools & Technologies - Fleet Management System (FMS) - Microsoft Suite (Excel, SharePoint for inventory tracking) - Basic electrical tools for soldering and wiring Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Dearborn, MI. Pay and Benefits The pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Dearborn,MI. Application Deadline This position is anticipated to close on Jan 22, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.

Technical Analyst - SAP S/4 Migration Employment Type: Full-time / Contract Salary Range: $54-$59/hr About the Role We are seeking a Technical Analyst with strong expertise in SAP S/4HANA to join our global team driving the migration from SAP ECC to S/4, supporting manufacturing, distribution, and logistics operations. In this role, you will leverage Agile methodologies to deliver robust technical solutions, collaborate across functions, and ensure smooth system transitions aligned with business objectives. Key Responsibilities Translate functional specifications into implementable technical solutions Develop and maintain technical documentation and specifications Collaborate with developers to ensure deliverables meet business requirements Troubleshoot and support SAP ECC and S/4 processes, applying configuration and minor ABAP enhancements Top Required Skills SAP S/4 expertise (including PPDS, EWM, TM modules) SAP system configuration (SPRO) Agile methodologies and concepts Debugging transactions, ABAP programs, and function modules Secondary Skills Experience with SAP ECC Knowledge of Fiori, SAPUI5, CDS views, OData, APIs, HANA DB Familiarity with Azure DevOps (ADO) Why Join Us? Work on a global SAP migration initiative impacting critical operations Collaborate with cross-functional teams in a dynamic, Agile environment Competitive pay and relocation support available Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

· The Information Technology Executive Communication Specialist is responsible for translating complex IT strategies, initiatives, and technical concepts into clear, compelling communications for executive leadership and key stakeholders. · This role ensures alignment between IT leadership and the broader organization by crafting executive-level messaging, presentations, reports, and strategic narratives that support business objectives. Key Responsibilities: Executive Communications Develop and deliver high-impact communications for IT executives, including speeches, executive briefings, talking points, and internal announcements Translate complex technical information into concise, business-focused messaging for non-technical audiences Support CIO/CTO communications for board meetings, leadership forums, and company-wide events Strategic Messaging & Content Development Create executive presentations, dashboards, white papers, and strategy documents related to IT initiatives Ensure consistency of tone, messaging, and branding across all IT executive communications Collaborate with IT leaders to align communication strategies with business goals Stakeholder Engagement Partner with IT, Corporate Communications, HR, and Business Units to ensure clear and effective messaging Act as a liaison between technical teams and executive leadership Manage communication for major IT programs, digital transformation initiatives, and change management efforts Reporting & Insights Prepare executive summaries, status reports, and impact assessments for IT projects Track communication effectiveness and recommend improvements Anticipate executive information needs and proactively deliver insights Governance & Confidentiality Handle sensitive and confidential information with discretion Ensure compliance with corporate communication standards and governance policies Required Qualifications: Bachelor's degree in communications, Information Technology, Business, Journalism, or a related field 5+ years of experience in executive communications, IT communications, or corporate communications Strong understanding of IT concepts such as digital transformation, cybersecurity, cloud computing, and data analytics Exceptional writing, editing, and presentation skills Proven experience supporting senior executives Preferred Qualifications: Master's degree in communications, Business Administration, or related field Experience working in a technology-driven or enterprise IT environment Familiarity with change management and organizational communications Experience creating board-level or C-suite communications Key Skills & Competencies: Executive presence and professionalism Ability to simplify complex technical topics Strategic thinking and storytelling Strong collaboration and stakeholder management Attention to detail and ability to meet tight deadlines High level of discretion and integrity Additional Info: At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories . Also, Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way. We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years! FastTek Global is financially strong, privately held company that is 100% consultant and client focused. We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies. Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include: • Medical and Dental (FastTek pays majority of the medical program) • Vision • Personal Time Off (PTO) Program • Long Term Disability (100% paid) • Life Insurance (100% paid) • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match Plus, we have a lucrative employee referral program and an employee recognition culture. FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023! To view all of our open positions go to: ******************************************* Follow us on Twitter: ********************************* Follow us on Instagram: *************************************** Find us on LinkedIn: **************************************** You can become a fan of FastTek on Facebook: *************************************** AI & Hiring Disclosure We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight. All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits. If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out. Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring. To learn more or exercise your rights, please contact us at ****************.

Provide technical information, support, advice and assistance for campus wide computer hardware, software, audio visual and network systems. Required to work on site to modify, install, clean and repair computer software and hardware, peripherals, printers, and audio visual equipment in a classroom environment. Work with IT & IS in development and deployment of projects. Maintain and improve equipment and software inventory and licensing. Must have excellent communication and problem solving skills. Participate and provide knowledgeable input and advice on IT projects with the thought of long range goals of the department and college. Required Qualifications Associate's degree in related subject from an accredited college or university; Or CompTIA A+ and/or CompTIA Network+ certification. Preferred Qualifications Ability to administrate Windows Active Directory and Group Policy Ability to administrate enterprise based imaging solutions such as SCCM or FileWave Ability to administrate print management systems such as PaperCut Other Information Essential Duties and Responsibilities: Administrate Windows Active Directory & group policy Administrate Filewave software for computer management and software deployment Administrate printing systems and server configuration Set up equipment for employee use Install and perform minor repairs to hardware, software, audio visual and printer equipment Monitor security and anti-virus/malware protection and perform any necessary maintenance required to improve system integrity Recommend and install software updates as required using automated process if possible Maximize use of hardware and software by training users; interpreting instructions; answering questions. Troubleshoot DirecTV and Cable television connection throughout campus. Provide support backup for audio visual equipment in the classrooms Perform OS upgrade and patches as needed to PCs, Laptops, Macs, IPads, and servers Diagnose and resolve client issues within a timely basis Notify supervisor of project and work-order status, and advanced issues Maintains documentation on how to repair and solve issues using the ticket system knowledge base Perform equipment inventory and distribution Provide recommendation for AV, computer and software updates and improvements Maintains client confidence and protects operations by keeping information confidential. Maintains professional and technical knowledge Administrate printing systems and server configuration Contributes to team effort by accomplishing related results as needed. Assist in the creation, maintenance, implementation, and sustainment of Help Desk roadmap to include but not limited to budgeting, equipment lifecycle, and capital expenditures for the department The duties listed in this are not all-inclusive, but a list of the major responsibilities. Additional duties not noted in the job description may be assigned by a supervisor.

Are you passionate about financial technology, problem-solving, and delivering outstanding client experiences? We're looking for a Cards and Payments Project Support Specialist to join our team and support credit unions with card services, RTP, FedNOW, and bill pay-related projects. In this role, you'll serve as a product expert, coordinate project details between vendors and internal teams, deliver training, provide high-quality client support, and help ensure smooth conversions and platform changes. If you enjoy working in a collaborative, fast-paced environment and are excited about the future of money movement, we want to meet you! What You'll Do * Support and coordinate projects involving plastics, RTP, FedNOW, and bill pay services * Provide client training and day-to-day software support * Collaborate with credit unions, vendors, programmers, and internal teams * Become a product expert for internal teams to assist with client interaction * Maintain project tracking documentation and support team resources * Assist with testing and verification of programming changes What You Bring * 1-2 years office or financial services experience (degree preferred) * Strong customer service skills and comfort working with technical teams * Excellent communication, problem-solving, and multi-tasking abilities * Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) * Experience with CU*BASE is a plus * Proven attention to detail and accuracy Why You'll Love Working With Us You'll be part of a collaborative, mission-driven team that supports credit unions nationwide. We believe in cooperative values, continuous learning, and empowering our employees to grow their skills. What is CU*Answers? CU*Answers is a Credit Union Service Organization (CUSO) that is owned by its credit union clients that we support. We offer a full suite of integrated solutions to these credit unions that allow them to serve their members. Join us and help advance a mission-driven cooperative culture built on innovation and industry leadership! Requirements WORK ENVIRONMENT & PHYSICAL ACTIVITIES CU*Answers operates in a professional office building setting. Some job assignments at CU*Answers are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. CU*Answers is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. NOTICE This is not intended to be, nor should be construed as a contract for employment. CU*Answers makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what CU*Answers has defined this position to be. CU*Answers will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify CU*Answers in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. CU*Answers, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship. CU*Answers is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. CU*Answers is an Equal Opportunity Employer.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Duration: 4 Months • Provide exemplary client support and technical issue resolution via phone and email. • Provide exemplary client support and technical issue resolution via email as needed • Maintain strong knowledge on supported products • Meet performance objectives in call quality, customer satisfaction surveys, and call handling • Provide timely follow up on outstanding client issues • Effectively communicate and interact with staff assigned to assist in resolving client issues • Facilitate general web-based sessions to aid new customers in implementing CS software • Assist with Customer Service queues and Service Reception as needed • Strong call handling soft skills • Strong software and hardware troubleshooting skills • Ability to self manage and work as a contributing member of a team • Ability to stay motivated in a fast paced, high pressure environment • Strong research and problem solving skills • Ability to quickly learn and master technical or complex information Additional Job Requirements • 1 Year of customer service experience required • Associates or bachelor's degree a plus • Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must. Additional Information To schedule an interview, please contact; Rakhi Sharma ************

710 Labs is an award-winning multi-state cannabis brand obsessed with making the richest flavored, organic, small batch cannabis on the planet. We are the OGs that hand select and hunt exotic cultivars from the most renowned breeders. We collaborate with artists such as Richard Prince, LSD World Peace, Astral Oracles, The Elder Statesman and Camp High among others for exclusive accessories and product drops. At 710 Labs, our mission is simple: to disrupt the industry through obsessive quality. We believe in quality over everything - quality people, quality thinking, quality expression, quality of life. We believe in open communication and genuine collaboration where everyone has a voice. We rise together as a team and as an industry. Come join us. 710 Labs is looking for an experienced IT Support Specialist who is passionate about technology and excited to join a fast-paced and dynamic environment. The ideal candidate will be an innovative thinker with a positive attitude and excellent problem-solving skills. As an IT Support Specialist, you will be responsible for providing technical support for the organization's IT systems and networks, ensuring optimal performance and security, as well as supporting the company's many departments in Level 1 to Level 2 support requests. The ideal candidate should possess excellent analytical and troubleshooting skills, the ability to work independently, and strong written and verbal communication skills. The successful candidate should also be knowledgeable of IT network security and have experience working with various operating systems and platforms. Responsibilities: Manage and maintain our Google Workspace, Microsoft 365, Slack, and JumpCloud environments Manage, troubleshoot, and monitor all installed systems and infrastructure Proactively ensure the highest levels of systems and infrastructure availability Provide level 1 to level 2 support to company staff Implement and manage new IT systems and services as directed by the IT Manager or VP, IT Develop and implement IT processes and procedures Collaborate with IT team and users in other departments to meet organizational needs and objectives Stay up-to-date on the latest IT trends and technologies Develop and maintain documentation of IT systems and networks Qualifications: AS/BS degree in computer science or 2+ years of experience in IT systems administration or IT support role Experience onboarding and offboarding users to various systems Knowledgeable of IT network security and have experience working with various operating systems and platforms Experience administering SaaS applications like Google Workspace, Microsoft 365, Slack, and JumpCloud Knowledge of identity and access management Possess excellent analytical and troubleshooting skills, the ability to work independently, and strong written and verbal communication skills CompTIA, CISCO (networking), Google, Microsoft Certifications are a plus Knowledge and hands-on experience with supporting Ubiquiti (Unifi) and SonicWall network and security infrastructure are a plus Ability to work on call evenings and weekends on a rotating schedule Occasional travel as needed Benefits: Benefit package includes medical, dental, vision, Life/AD&D, 401K with company match, paid time off, and holidays. Please note that the regulations and laws of The State of California require persons working onsite at a cannabis facility to be at least 21 years of age. The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Technology Job Summary: The PC/Equipment Support Technician is responsible for planning, installation, configuration and maintenance of personal computer workstations, peripherals and related support equipment. Maintains workstation inventory and documentation. Evaluates and makes recommendations for workstation-related technologies i.e. DVD players, flash drives, etc. to the Technical Services Supervisor. Essential Duties (May include, but not limited to): Responsible for the planning, installation, configuration and maintenance of personal computer workstations, peripherals and related support equipment for Genesee Intermediate School District. Maintains workstation inventory and documentation. Evaluates and makes recommendations for workstation-related technologies, i.e. DVD players, flash drives, etc. to the technical services Supervisor. Installs and configures workstation hardware and software in accordance with manufacturer specifications and the intermediate school district's standard of quality. Responsible for diagnosing, troubleshooting, resolving and repairing workstation hardware and software problems and issues. Maintains inventory and communicates with immediate supervisor the replacement and upgrade needs in various departments/programs for workstation and related support equipment. Provides intake, tracking and resolution within the Helpdesk work order system. Implements and performs preventive maintenance procedures in accordance with manufacturer specifications and the intermediate school district's standard of quality. Communicates and coordinates the registration of maintenance agreements with manufacturers to insure warranty coverage for workstations and related support equipment. Develops specifications and assists the Technical Services Supervisor with guidelines for the implementation of a Common Office Environment. Develops specifications and assists the Technical Services Supervisor with guidelines for the implementation of a Common Office Environment. Works with department staff to insure that equipment is installed in accordance with established timelines and helpdesk priority. Consistently models Win-Win leadership. Other Duties: Ensures that Acceptable Use Practice (AUP) forms are signed and approved by district Administrators prior to the installation of equipment. Works with Technical Services Supervisor and department Director to review and renew all district Acceptable Use Practice (AUP) forms on an annual basis. Performs other related duties as assigned. Qualifications: Education: Associate's degree or higher in computer science or related field preferred. A+ and/or MCP certification required, education and experience may be in considered in lieu of certification. Demonstrated current knowledge and expertise supporting desktop computers and peripheral equipment required Experience: Minimum three years demonstrated successful current work experience supporting desktop computers in a help desk or field service environment required. Skills/Other: Demonstrated effective troubleshooting, problem-solving and workstation support skills required. Current knowledge of the latest version of Windows, MS Office and Active Directory required. Ability to pass proficiency testing and maintain proficiency in Microsoft Windows XP. Working knowledge of MS Exchange, basic networking technologies, LAN/WAN, TCP/IP and Internet. Capable of working in a fast-paced, dynamic environment. Ability to adapt to changing priorities and to assimilate new knowledge quickly and effectively in order to incorporate the products and outgrowths of evolving technologies. Ability to utilize district technology and work to maintain proficiency, as required skills sets change with technology and/or the needs of the district. Must demonstrate strong written and oral communication skills. Strong teamwork, interpersonal communication and problem solving skills. Ability to maintain positive working relationships with team members. Works successfully as a team member. Demonstrated mental/physical ability and stamina for meeting the essential duties of the position and the ability to travel to and from the intermediate school district and constituent districts as needed. Punctuality and good attendance are requirements for the position. Ability to work a flexible workday, workweek, and work year in order to meet the needs of the position, the department and the district. Demonstrate honesty, integrity, and professionalism at all times. Ability to exercise good judgment and make decisions in accordance with board policies and established administrative guidelines. Special Job Considerations: Certification: Required Type of Certification: A+ and/or MCP Bargaining Unit: None Salary Schedule: Contracted Immediate Supervisor: Technical Services Supervisor Supervision:

**Responsibilities & Qualifications** **RESPONSIBILITIES** + Plans, delivers, and supports customer IT services, including installation, troubleshooting, user assistance, and training. + Diagnoses and resolves customer-reported incidents involving hardware, software, and network systems. + Performs analysis of user requirements and IT processes to enhance efficiency and service delivery. + Researches, identifies, and reports trends and patterns of recurring technical problems; recommends process or technical improvements. + Develops, updates, and maintains problem tracking databases and knowledge repositories. + Installs, configures, troubleshoots, and maintains IT hardware, software, and peripheral equipment. + Performs system and data backup and recovery operations. + Develops user training materials and conducts end-user computing and information systems training sessions. + Consults with users to identify IT needs and requirements; conducts feasibility studies and trade-off analyses to determine optimal solutions. + Prepares business cases and implementation plans for IT service improvements. + Ensures rigorous application of information security and cybersecurity policies, principles, and best practices across systems and processes. **REQUIRED QUALIFICATIONS** **Clearance** + Secret - IT-I (Tier 5/SSBI) Critical Sensitive Clearance **Certifications** + DoD 8570 IAT Level II Baseline Certification + COMPTIA Security+ CE + Cisco Certified Network Associate (CCNA) + COMPTIA Cybersecurity Analyst (CySA+) + Global Information Assurance Certification (GIAC) Global Industriel Cyber Security Professional (GICSP) + Global Information Assurance Certification (GAIC) Security Essentials Certification (GSEC) + Certified Network Defender (CND) + Systems Security Certified Practitioner (SSCP) + One of the following Google Cloud Platform: + Google Associate Cloud Engineer + Google Professional Cloud Architect + One of the following cloud or systems certifications: + AWS Certified Cloud Practitioner + AWS Certified Security - Specialty + AWS Certified Solutions Architect - Associate + AWS Certified Solutions Architect - Professional + AWS Certified SysOps Administrator + Microsoft Certified: Azure Administrator Associate + Microsoft Certified: Azure Solutions Architect Expert + Microsoft Certified Azure Security Engineer Associate + Oracle Cloud Infrastructure Cloud Operations + Red Hat Certified Engineer + Red Hat Certified System Administrator **Experience** + Six (6) years of progressive experience in the field of Information Processing. + Three (3) years of specialized experience in Information Processing involving a range of hardware and software solutions. + Two (2) years of hands-on experience installing, diagnosing, troubleshooting, and training customers in the use of software and hardware systems. **Desired Experience and Skills** + Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions. + Experience administering Windows and Linux operating systems in large enterprise environments. + Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions. + Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner. **Overview** We are seeking an IT Support Specialist to join our team. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at **************** . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + Location: Remote + Type of environment: Remote + Noise level: Medium + Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel: 10% **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** + U.S. Citizen + Secret Clearance **OTHER INFORMATION** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. \#remote #telework #linkedin \#LI-Remote (turn font to white) **Job Locations** _US-VA | US-AZ | US-AR | US-CT | US-ID | US-IN | US-IA | US-MI | US-MS | US-MO | US-KS | ..._ **ID** _2025-8636_ **Category** _Technical Support/Help Desk_ **Type** _Regular Full-Time_

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Desk side Support Representative Distributed Client Services Location: DETROIT,MI-48243 Duration: 1 Year (with possible extension) Client: IBM- AT&T Job Description: · End user trouble shooting skills · Experience with working with tickets · Proficient with windows 7 · Audio video support · Good customer facing skills · This job is 35-40 hours a week. · Must have a valid driving license Qualifications share response Additional Information If you are interested, Please contact Shubham ************ ***************************

IT Intern Location: Berrien Springs, MI Job Id: 3133 # of Openings: 1 IT Intern - Berrien Springs (Full-Time) ABOUT HONOR: At Honor Credit Union, we've been putting members first since 1934. Our team remains true to our member promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 28 branches, and worldwide through online banking. OUR TEAM: As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we strive to be great, and that starts with the individuals that live out the "I Am Honor" promise every day. At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced individuals, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor. COMMITMENTS TO LIVING "I AM HONOR": Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions. The Platinum Rule - Treat others the way they want to be treated. Make the Connection - Develop genuine relationships so you can provide a "WOW" experience. See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized. Reason over Rules - Make decisions that are good for the person and good for Honor. Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs. WHAT WE ARE LOOKING FOR: Responsible for team member support and customer service on company supported computer applications. Troubleshoot problems and advise on the appropriate action. Repairing, maintaining, upgrading and installing computers and related equipment. Performs diagnostic testing to determine source of problems and take necessary steps to resolve the issue. Ensures preventive maintenance schedules are followed. WHAT WE EXPECT FROM YOU: EDUCATION/CERTIFICATION: Pursuing a degree in Information Systems, Computer Science, or a related field required. EXPERIENCE REQUIRED: Completed or ongoing course work relevant to field of study. Internship for college credit preferred. KNOWLEDGE/SKILLS/ABILITIES: General knowledge of troubleshooting techniques, tools and processes. Familiarity of computer parts, applications, and telecommunications systems Must have demonstrated ability to keep finances in order. Ability to operate necessary testing and repair equipment. Good research and problem solving skills. Excellent logic and reasoning skills. Ability to work well independently. Good communication skills. Apply for this Position

Are you interested in becoming an employee-owner with a great retirement benefit? We have an opportunity for you! Employee-owners at G&T Industries are granted retirement benefits that are funded 100% by the company. G&T Industries is a 100% employee-owned company as an ESOP. G&T Industries is a dynamic company headquartered in Byron Center, Michigan. We have an immediate opening for an Information Technology Help Desk Technician who will support our users and facilitate installation and maintenance of I.T. systems, hardware, and software. Key responsibilities will include installing and troubleshooting various software programs, configuring new and replacement workstations, setting up, upgrading, and troubleshooting hardware, new user setup and access control, coordinating various telecommunication services, and assisting with special projects and implementations in the I.T. department. The ideal candidate will be willing to travel occasionally to out of state locations. A business or Information Technology related Bachelor's degree and 2+ years' experience is preferred. CompTIA A+, Network+, or similar certifications are beneficial. We offer a competitive base salary, and full benefits package including health, dental, vision, life, disability, and 401(K), as well as our Employee Stock Ownership Plan and Quarterly Gain Sharing bonuses. Offers for employment are contingent on favorable results of a pre-employment background check and drug screen. G&T Industries is an EOE.

Job Description Starting wage up to: $18/hr. with experience Food Lovers Unite! Busch's is HIRING and we want you! Love food, fun, and fabulous people? Join our family-owned Michigan team and cook up a career full of flavor! What's in store? Flexible schedules Employee discounts 401K with company match Tuition reimbursement Daily Pay available Ready to spice up your job and grow with us? Apply now and let's create the perfect pear together! Specific Accountabilities: Responsible for the production of prepared foods items, including executing menus, hot food programs and producing sauces. Ensure that all food and products are consistently prepared and served according to the Busch's recipes, portioning, cooking and serving standards. Execute programs and procedures designed to promote deli hot case and hot food bar sales. Assist in reducing store shrink by using fresh/distressed perishable items in preparation. Rotate and cull product to ensure freshness and reduce shrink. Prep for and prepare HMR items and reutilization recipes. Evaluate and fix merchandising of HMR platters throughout shift. Identify and produce food production needs as directed by Deli/Bakery Manager. Assist with hot food preparation for catering orders. Clean and sanitize department including equipment, work/service areas, containers and utensils. Follow and record Busch's utilization standards. Maintain time and temperature food safety standards. Assist with store food demonstrations as needed. Represent our brand at outside company food events. Stay current on food trends and new items relevant to department and building sales. Contribute to organizational effectiveness by offering information and suggestions. Execute with operational integrity by anticipating problems, taking preventative measures, and adapting to changes that improve our operations or guest experience. Consistently follow Busch's policies and procedures. Share our passion for our products by being familiar with our products and services and actively seeking and sharing that information. Work in a fast-paced, high-demand environment where time-sensitive processes may contribute to elevated levels of stress. Requirements: Minimum 3 years cooking experience. Food safety certification or willingness to be certified. This role typically works between the hours of 6:00 am - 7:00 pm any day Monday through Sunday. Other hours may be required as business dictates. Proficient merchandising skills to ensure fresh and appealing displays in ‘ready to eat' areas. Proficient culinary skills to follow recipes, sauté, work with knives, create appealing product and determine product quality. Proficient organization and planning skills, especially to manage multiple deadlines and projects. Proficient cleaning abilities to meet sanitation and visual standards. Proficient communication skills, including written, verbal and listening skills. Proficient computer skills in excel, word and email. Able to learn and use a variety of proprietary applications and technology.

IT Support Specialist RATE: $25.00-$30.00 per hour Diagnose and troubleshoot software, hardware, communication and network issues and help our customers with their day to day computer problems; assist in the installation of applications and programs. ESSENTIAL FUNCTIONS: Image new computers for deployment and evaluate old computers for repurposing or recycling. Set up, configure, and maintain desktops, laptops, printers, phones, and peripherals. Identify and resolve network/VOIP issues. Configure and install application software and operating systems. Manage users and resources using Microsoft Windows Active Directory, Microsoft Office 365 and other platforms. Assist with IT security by enforcing policies, managing antivirus software, and supporting phishing awareness through simulated phishing tests and training. Provide technical guidance to employees and create user-friendly documentation. Communicate with users to help identify computer system issues, analyzing the ticketing system and reporting on trends. Support company phone systems and assist with mobile device management. Collaborate with other Information Technology staff on various projects. Perform all other duties as assigned. EDUCATION AND EXPERIENCE: Associate degree or equivalent in Computer Science, Information Technology, Information systems or other relevant computer related education. Microsoft, Cisco, Linux, or similar certification is a plus. SKILLS, TALENTS AND/OR CHARACTERISTICS Proven work experience as a Systems Support, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role Hands-on experience with Windows/Linux OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus IND123

The Levy Group of Companies is seeking a CSD Field Technician for our Corporate Headquarters location in Dearborn, MI. The CSD Field Technician is a critical member of our IT team, responsible for provisioning, installing, managing, and troubleshooting a wide range of hardware and software systems across the enterprise. This role requires strong technical expertise, a customer-first mindset, and a forward-thinking approach to technology. As an AI-driven organization, we expect the CSD Field Technician to actively leverage AI tools such as Microsoft Copilot and other intelligent platforms to streamline workflows, enhance troubleshooting, and improve overall efficiency. The ideal candidate embraces automation, continuous learning, and innovation to deliver exceptional IT support in a rapidly evolving environment. Frequent travel and hands-on work in diverse settings are essential components of this position. Benefits Competitive benefits package including Medical, Dental, Prescription, 401(K) with 3% Employer Contribution, Long- and Short-term Disability Tuition Reimbursement for qualified skilled trade programs Student Loan Repayment Program Employee Referral Program ResponsibilitiesThe CSD Field Technician: Provision, install, manage, and troubleshoot a variety of hardware devices, including Windows devices, iOS & Mac OS devices, IoT hardware (POS kiosks, Serial-Ethernet devices, IP cameras & phones), laser and thermal printers, and network equipment (switches, firewalls, point-to-point antennas). Troubleshoot various applications: O365 suite, point of sale ticketing systems, Autodesk software, PLC software, Mitel phone systems. Interface with internal customers every day - keeping a customer-first mindset. Manage help desk ticketing queues. Utilize AI tools such as Copilot daily, contributing to an AI-focused operation. SkillsThe ideal candidate will have: 2+ years of experience in IT support or field service roles Strong knowledge of Windows, mac OS, iOS, and networking fundamentals Familiarity with I0T devices, POS systems, and enterprise applications. Excellent communication and customer service skills. Experience with Microsoft Intune, Azure AD, and endpoint management preferred. Proficiency in PowerShell and automation scripting preferred. Certifications: Comp TIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation preferred. Physical Requirements: Ability to lift up to 75 lbs and work on ladders. Tolerate noise and temperature variations Comfortable working in varied environments including construction sites. Sit, stand and walk for extended periods of time. Valid driver's License with good driving record Willingness to travel frequently across the Midwest. To ApplyPlease submit a resume. Military Members are welcome and Veterans are encouraged to apply! Who is Edw. C. Levy Group of Companies? We are a unique, 100-year-old family-owned company that transforms our recycled products into construction materials, lightweight aggregates, asphalt, cement, concrete, agricultural products, and more. We provide steel mill services, flame cutting and treatment, road building, logistics, laboratory testing, and a variety of other solutions for our customers. The Levy Group of Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Levy Group of Companies makes hiring decisions based solely on qualifications, merit, and business needs at the time.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.