Technical specialist jobs in Newark, NJ

Key Responsibilities: Service Desk Support: Provide first- and second-line support through phone, email, and in-person interactions. Respond to IT issues, log incidents in the ticketing system, and resolve issues within defined SLAs. Hardware and Software Maintenance: Set up, troubleshoot, and maintain desktops, laptops, printers, and mobile devices. Perform hardware diagnostics and coordinate repairs with third-party vendors as needed. Application Support: Provide end-user support for legal and office software, including Microsoft Office 365, iManage, Workshare, Elite 3E, and other industry-specific applications. Assist users with document management, time tracking, and PDF editing tools. New Hire Onboarding: Assist with the onboarding of new employees by configuring laptops, mobile devices, VPN, and remote access tools. Conduct introductory IT training sessions for new hires on firm software and technology. Video Conferencing Support: Set up and troubleshoot video conferencing systems, ensuring smooth connectivity and high-quality video/audio for meetings. Support conference room setups, including video and audio equipment. Inventory and Asset Management: Track and manage IT assets, including laptops, desktops, printers, and mobile devices. Maintain accurate records of equipment assignments and inventory updates. Documentation: Update technical documentation and knowledge base articles to assist in user training and support. Record common issues and solutions to streamline future support efforts. Project Assistance: Collaborate on IT projects, including hardware rollouts, software upgrades, and technology enhancements. Provide insights and feedback on process improvements. Technical Requirements: Proficiency with Windows 10/11 and Microsoft Office 365 applications. Experience supporting Document Management Systems (iManage or similar) in a law firm setting. Familiarity with VPN, Citrix, and other remote access technologies. Knowledge of IT ticketing systems such as ServiceNow, TOPdesk, or similar. Strong troubleshooting skills with hardware (PCs, laptops, printers) and mobile devices (iPhone, iPad, Android). Experience with legal applications such as Elite 3E, Workshare, Adobe Acrobat, and document management systems preferred. Knowledge of network fundamentals, including basic IP networking and connectivity troubleshooting. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. 3+ years of experience in an IT support role, ideally within a law firm or professional services environment. Excellent communication skills with the ability to explain technical concepts to non-technical users. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Customer-service oriented with a proactive, problem-solving attitude. Ability to work flexible hours and travel to other office locations as needed. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: We are seeking a highly experienced and motivated Trading Desk Support Specialist to deliver continuous and exceptional technical support to our trading teams. The role requires an individual who thrives under pressure, is deeply familiar with trading desk technology, and is the primary technical contact for high-performing financial professionals. You will enjoy the outstanding opportunity to assist our world-class trading operations! WHAT YOU'LL DO: Provide immediate, daily hands-on support for trading desks through walk-ups, tickets, and chats. Start coverage at 6:30 AM to ensure continuous trader workstation availability and optimal performance for low-latency trading. Respond to and resolve high-severity incidents within SLAs, providing detailed root cause analysis and partnering with trading systems teams to prevent recurrence. Serve as the Subject Matter Expert, providing support on Windows and Mac operating systems, diagnosing issues with high-performance PC/trader workstation hardware. Support and troubleshoot critical trading systems, including Bloomberg Terminals and Trading OMS systems, alongside core enterprise applications (Okta, Slack, Google Workspace, Office365, Atlassian suite, Zoom, etc.). Maintain a real-time, accurate inventory database of all trading desk assets, including hardware, software licenses, and entitlements tied to front-office applications. Manage employee lifecycle tasks for the Front Office, including onboarding, offboarding, equipment reclamation, and leading New Hire IT Orientation and day-one technical mentorship. WHAT YOU'LL BRING: 8+ years of direct experience providing technical support to Front Office trading desks. In-depth knowledge of fixed income and delta one products, trading workflows, and market data systems. Hands-on experience supporting enterprise SaaS platforms (Google Workspace, Okta, Slack, Atlassian suite, etc.). Proficiency with ticketing systems such as Jira Service Desk (or FreshService) and ticket-based workflows. Experience with conference room technologies (e.g., Neat, Crestron, Logitech AV systems) is advantageous. Outstanding communication and interpersonal abilities, capable of serving as the initial point of contact for traders, handling expectations and providing solutions promptly. Series 99 certification or an equivalent credential is a plus. For positions that will be based in NY, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant's experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions. NY Annual Base Salary Range: $96,000 USD - $115,000 USD WHO WE ARE: Do Your Best Work The opportunity to build in a fast-paced start-up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances Competitive salary, bonuses, and equity Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support Employee giving match Mobile phone stipend Take Care of Yourself R&R days so you can rest and recharge Generous wellness reimbursement and weekly onsite & virtual programming Generous vacation policy - work with your manager to take time off when you need it Industry-leading parental leave policies. Family planning benefits. Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees. Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.

End User Computing (EUC) Engineer - New York, NY (Hybrid) Hybrid Schedule: Onsite Tuesday-Thursday, remote Monday & Friday Employment Type: Full-time Compensation: $45-$60, based on experience A leading global investment firm is seeking an enthusiastic EUC Engineer to join a high-performing technology team. This is an opportunity to work in an environment where technology is treated as a true strategic enabler. You'll be focused on elevating the end-user experience, optimizing systems, and partnering with stakeholders across the business to drive meaningful improvements. What You'll Do • Ensure end users receive exceptional technical support and a best-in-class experience. • Serve as the first point of contact for business, technology, and client teams, identifying trends and resolving issues. • Build a deep understanding of business requirements and how technology supports them. • Manage helpdesk queues, hardware/software support, and physical inventory. • Own and deliver longer-term technical projects with measurable impact. • Collaborate with vendors to assess products, services, and opportunities for improvement. • Help uplift skills across the team through mentoring and knowledge sharing. • Proactively identify and implement improvements in automation, performance, and efficiency. • Analyze events, contribute to incident management, and influence decisions that enhance reliability. • Use system metrics to troubleshoot performance issues and develop new observability tools. • Build strong relationships with end users and technology teams across the organization. What We're Looking For • A passion for continual improvement and a track record of identifying high-value enhancements. • Strong technical credibility across the Microsoft/Windows technology stack. • Deep experience supporting Windows OS, applications, networks, and system administration tools. • Hands-on experience with Windows Server technologies (Group Policy, Active Directory, DNS, DHCP, File Sharing). • Strong troubleshooting abilities across desktops, networks, telephony, mobile devices, and peripherals. • Experience with Mobile Device Management platforms (Intune, AirWatch, Jamf, etc.). • Background in automation or scripting (PowerShell, Python, etc.) and a mindset geared toward finding CLI solutions. • Ability to lead or significantly contribute to major technical projects (e.g., migrations, upgrades). • Clear, simple communication style with the ability to explain technical concepts in plain language. • Collaborative, positive approach with the ability to build trust across teams and regions.

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

Role Description This is a full-time on-site role for a Help Desk Technician at Aurora Computer Technology, Inc. located in Staten Island, NY. The Help Desk Technician will be responsible for providing technical support to clients, troubleshooting hardware and software issues, maintaining and updating computer systems, and responding to service tickets in a timely manner. Additionally, the technician will assist in setting up new hardware and software, provide training and support to end-users, and ensure proper documentation of technical procedures and solutions. Qualifications Experience with technical support, troubleshooting hardware and software issues Working knowledge of computer systems maintenance and updates Familiarity with setting up new hardware and software Ability to provide training and support to end-users Strong communication and interpersonal skills Attention to detail and excellent organizational skills Ability to work independently and as part of a team Certification in IT, Computer Science, or related field is beneficial but not required Prior experience in a Managed Services Provider (MSP) environment is advantageous

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India. The Level II IT Support Technician provides on-site desktop and technical support in a fast-paced work and studio campus environment. This role is responsible for troubleshooting Windows and basic Mac systems, supporting end users with desktop, laptop, and mobile device issues, and delivering high-quality customer service. The technician works independently while managing service requests and ensuring reliable technology operations across multiple locations. Flexibility and professionalism are essential due to dynamic scheduling and campus-wide support needs. Location & Work Type Location: New York City, New York Work Type: Onsite Key Responsibilities Provide Level II desktop support for Windows 10 and MacOS environments. Troubleshoot and resolve desktop, laptop, and mobile device issues. Interface directly with end users to diagnose and resolve technical problems. Configure smartphones and provide mobile device support as needed. Set up desktop equipment and ensure proper access to applications, software suites, and domain resources. Travel throughout the campus and studio locations to support users, including frequent outdoor walking. Track, update, and maintain service tickets using ServiceNow. Report technical challenges or roadblocks to management in a timely manner. Deliver professional, customer-focused support while working independently and unsupervised. Provide coverage on occasional weekends as needed, with weekday schedule adjustments. Qualifications Required: Experience troubleshooting Windows 10 environments and basic MacOS systems. Hands-on experience supporting desktop and laptop hardware and software. Ability to work independently in a fast-paced, on-site environment. Strong interpersonal and customer service skills. Professional, mature, and dependable work ethic. Ability to walk extensively across large campus and studio locations. Preferred (Optional): Experience using ServiceNow or similar IT service management tools. Prior Level II desktop or on-site IT support experience. Benefits Medical coverage and Health Savings Account (HSA) through Anthem Dental/Vision/Various Ancillary coverages through Unum 401(k) retirement savings plan Paid-time-off options Company-paid Employee Assistance Program (EAP) Discount programs through ADP WorkforceNow Additional Details The base range for this contract position is $22.50 - $32.50 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered. About Us STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY. Check out more at ************** and reach out today to explore opportunities to grow together! By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.

IT User Support Specialist (Japanese Bilingual) Work Style: Hybrid (Minimum 3 days/week in-office; additional in-office days as needed) Division: Customer Support Division Employment Type: Full-time | Exempt Salary Range: $72,000 - $76,000 / year Target Bonus: 6% (based on company, division, and individual performance) Working Hours: Monday-Friday, 9:00 AM - 5:00 PM Benefits: Medical, Dental, Vision Insurance, 401(k), PTO, and more Experience Level: 1-3 years About the Role Provide technical assistance and support for incoming inquiries and issues related to computer systems, software, and hardware. Respond to support requests in person, by phone, or via email. Install, configure, modify, and repair computer hardware and software, and provide basic user training on computers and telecommunications systems. Key Responsibilities Serve as the first point of contact for IT-related inquiries via phone, email, or in person Provide remote and onsite troubleshooting using diagnostic techniques Install, configure, modify, and repair computer hardware and software Identify issues, determine appropriate solutions, and guide users through problem resolution Escalate unresolved issues to the appropriate next-level support teams Record incidents, resolutions, and follow-ups in the ticketing system Manage password resets and basic account support Reimage PCs and replace or repair damaged hardware as needed Prepare and maintain technical documentation, FAQs, and user guides Train users on proper use of hardware, software, and IT systems Share user feedback and suggest improvements to internal procedures Required Skills & Qualifications Bilingual: Fluent in English and business-level Japanese 1-3 years of experience in IT user support, help desk, or desktop support Basic knowledge of computer hardware, operating systems, and common business applications Strong communication and customer service skills Ability to troubleshoot issues methodically and explain solutions clearly to non-technical users

Our client, a Bronx-based nonprofit, is seeking an IT Support Specialist (Tier I) to provide first-level technical support to end users across the organization. Reporting to the IT Administrator, this role is responsible for troubleshooting hardware, software, and basic network issues while delivering excellent customer service and timely resolutions. This is an ideal opportunity for a hands-on IT professional who enjoys supporting users in a dynamic, mission-driven environment. IT Support Specialist (Tier I) Location: On-site (Bronx) Salary Range: $58,000-$65,000 Key Responsibilities Respond to help desk tickets, emails, and walk-in support requests in a timely and professional manner Diagnose and resolve basic hardware issues, including desktops, laptops, printers, and peripherals Assist with software installation, updates, and configuration on end-user devices Troubleshoot common network connectivity issues (Wi-Fi access, permissions, basic connectivity) Provide account-related support such as password resets and access requests Escalate complex technical issues to Tier II support or system administrators as needed Document incidents, resolutions, and asset information within IT systems Support onboarding and offboarding processes, including device setup, account provisioning, and policy assignment via Active Directory and MDM tools Ensure compliance with IT security policies and data protection standards Assist with routine IT operations such as inventory management and equipment setup Provide on-site support at multiple locations as required Required Skills & Qualifications 1-2 years of hands-on IT support or help desk experience Working knowledge of Windows and Mac operating systems and common business applications Familiarity with computer hardware components and troubleshooting techniques Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP preferred) Strong communication skills and a customer-service mindset Ability to follow established procedures and work effectively within ticketing systems Valid driver's license and reliable transportation Preferred Qualifications CompTIA A+, Network+, or Security+ certifications Cisco CCNA Microsoft certifications (e.g., Microsoft 365 Certified: Fundamentals) Experience supporting a nonprofit organization Education High school diploma required Associate's or Bachelor's degree in IT or a related field preferred Work Environment Office-based role with occasional travel between sites May require lifting and moving IT equipment (approximately 25-50 lbs)

Our client is a PHENOMENAL global alternative investment / M&A firm located in Midtown Manhattan. As one of the longest standing investment firms in the world, the organization has continuously expanded its footprint across a broad spectrum of the financial markets. Combining in-depth fundamental analysis with strategic trading and superior sourcing capabilities, our client is a globally recognized leader in its space. The firm excels as strategic investors, engaging dynamically in a wide range of investment and M&A opportunities. Position Overview: This role is for an Executive IT Support lead who loves all things technology and has a demonstrated background in troubleshooting and IT support. This role involves managing desktop and network support for several key executives, including the organization's Managing Partner, both in-office and at various offsite locations. The selected candidate will be the primary contact for all technology-related issues within these environments. Key Responsibilities: Manage desktop and network support services for the Managing Partner and other senior executives. Provide outstanding VIP technical support to ensure effective and efficient service delivery. Monitor, maintain, and provide ongoing support for systems across multiple residential and office locations. Lead and manage technology projects, such as: Establishing home networks with backup internet connectivity. Upgrading security camera systems at residential sites with minimal disruption. Assisting in multimedia content creation for marketing and promotional efforts. Troubleshoot mobile, desktop, and laptop issues as they arise. Provide IT support for both business-related and personal travel. Analyze current processes to identify inefficiencies and recommend improvements. Stay updated on the latest trends and advancements in IT infrastructure. Key Qualifications: Bachelor's degree in Information Technology or a related field. 4+ years of experience in IT or a related industry. Strong verbal and written communication skills. Familiarity with Apple/Mac/iOS products and their best practices within a professional setting is helpful, but not required. Experience with Windows 10/11 and Microsoft Office Suite; knowledge of Windows Server is a plus. Strong problem-solving abilities and a resourceful, innovative mindset. Interest in high-end consumer electronics. Experience working with AV technology for both professional and home settings (e.g., Crestron, Zoom, Streaming Services, Sonos). Ability to collaborate with network administrators and security professionals to maintain secure residential networks. Detail-oriented with excellent organizational skills, including asset management and thorough documentation practices. Client-focused with high energy, always willing to go the extra mile to meet needs. Excellent interpersonal skills, including the ability to explain technical issues in simple terms to individuals with varying levels of technical expertise. Professional demeanor and ability to remain composed in high-pressure situations. Comfortable working with external vendors and technicians to resolve issues. Willingness to handle on-call duties when required and take ownership of all requests, escalating when necessary.

Information Security Specialist - New York City (Hybrid) Our client-a global leader in apparel and retail with a portfolio of internationally recognized brands-is undergoing a major digital transformation to optimize operations worldwide. As part of this evolution, the organization is strengthening its global security posture and building a unified, enterprise-wide framework for secure system development and operations. Occasional availability for remote meetings with global teams off hours is necessary when needed. We are seeking an Information Security Specialist to join the New York City team. This role is ideal for a security professional who can evaluate complex IT environments, identify and assess risks, and drive the implementation of effective security controls in close collaboration with global IT and business stakeholders. The Information Security Office plays a critical role in safeguarding customer data and internal confidential information. Operating across multiple regions, the team establishes security standards, delivers training, monitors compliance, and leads global initiatives to reduce risk across the enterprise. Rather than focusing on local optimization, the office develops holistic, group-wide security strategies that support a broad range of business functions and technologies. This position is part of the Global Headquarters team and will also support select initiatives within the North America Information Security Office. While the primary focus is IT security, this role will also engage with the GRC (Governance, Risk & Compliance) domain. The specialist will serve as a key communication bridge-coordinating between Global Headquarters and North American security teams to enhance governance, risk oversight, and global security alignment. (Note: this is not a direct GRC execution role.) Key Responsibilities (IT Security Focus) g Depending on experience and strengths, responsibilities may include: Implementing and enhancing cybersecurity technologies (e.g., WAF, AntiBot, Email/Web/Endpoint security) Deploying and expanding insider-threat prevention solutions (e.g., DLP, CASB, Data Security tools) Building and managing log monitoring infrastructure and developing monitoring content Planning and executing security assessments and cyberattack simulations Investigating and responding to security incidents Supporting additional information security initiatives tied to enterprise risk management

Information Technology Internship Program Dates May 27, 2026 - August 7, 2026 Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Markets , Gourmet Garage , Di Bruno Bros , and Morton Williams banners. Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices. Your contribution This internship position is a great opportunity for a student majoring in Information Technology, or another related field to gain hands-on experience working with Wakefern's Tech Department. The intern will function independently and as a member of a project team under the general direction of senior staff members. They must establish and maintain appropriate working relationships with department staff members, operating personnel, customers and vendor representatives in order to carry out this function. The intern will perform a variety of tasks and receive valuable industry exposure throughout the summer. We are hiring interns across the following functions within Information Technology: Infrastructure Merchandising & Category Management Point of Sale, Payment & Pharm HR/Legal Systems & Retail Services Business of IT Logistics & Supply Chain Innovation Replenishment & Warehouse Management What you will do Program modifications (i.e., program maintenance) Program & Project testing (including test data development) Job control and operating instruction preparation Data analysis Introductory programming opportunities Project and program documentation Project implementation and follow-up User training and preparation of user manuals Compliance with departmental standards, procedures and policies Completion of educational and professional development courses Establish and maintain appropriate working relationships with CISD staff members, operating personnel, customers and vendor representatives in order to carry out this function Provide technical direction and assistance as required What we are looking for Interns are required to comply with the 5-day in-person attendance policy for the program Must be at least 18 years old Must have completed 24 college credits with a 3.0 cumulative GPA or better Will be enrolled in an undergraduate or graduate school for fall Successful completion of a substance abuse test and background check is required Strong MS Office skills (Excel, Word and PowerPoint required) Valid driver's license and flexibility with regard to travel required Strong interpersonal, analytical and customer service skills with the ability to multitask and manage time effectively Excellent communication skills (written, oral and presentation) Ability to exhibit proper business etiquette when dealing with all levels of the organization Previous work experience in a retail environment is beneficial Company Perks Vibrant Food Centric Culture Corporate Training and Development University Collaborative Team Environment Educational Workshops Networking Opportunities Volunteer Opportunities Compensation and Benefits: First year Tech Interns will be paid at $17.00 per hour. Returning Tech interns will be paid at $18.00 per hour. Master's students will be paid at $19.00 per hour. Interns are not eligible for company benefits including medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off and holidays.

Job Title: Service Desk Specialist Department: IT Reports To: Service Desk & IT Retail Field Manager ("US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.”) Summary: The Service Desk Specialist provides timely phone support and executes IT-related tasks to support overall business operations. This role requires strong technical troubleshooting skills, excellent customer service, and the ability to work flexible shifts, including evenings and weekends. Bilingual fluency in English and Spanish is required. Key Responsibilities: Handle incoming service desk calls professionally and efficiently Achieve 85% resolution rate for inbound incidents and requests Track, assign, and escalate tickets using ServiceNow Follow up on open tickets to ensure timely resolution Create and manage user accounts and permissions in a multi-platform environment Troubleshoot hardware, software, networking, and general IT issues Provide how-to support for applications and tools Escalate unresolved issues to internal teams or third-party vendors Monitor third-party portals for proactive issue tracking Support IT rollouts, upgrades, and ongoing projects Maintain and update internal process documentation Assist with desktop support and administrative IT tasks Participate in after-hours on-call rotation Qualifications: Education: Associate degree in MIS, Computer Science, or related field OR minimum 2 years of relevant IT support experience Skills & Experience: Bilingual: English and Spanish (required) Certifications (ITIL, Microsoft, Cisco) are a plus Strong communication and interpersonal skills Detail-oriented, self-motivated, and able to prioritize in high-pressure environments Experience in a team-based, customer-focused support setting A reasonable, good faith estimate of the minimum and maximum annual salary will be $58,000 $60,000 for this position with full benefits.

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specialized in Banking, Finance, and Financial Services. Through our core human values - proximity, teamwork, diversity, excellence - our 1000 expert consultants, hailing from 35 different nationalities, collaborate across 13 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Luxembourg, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore. Context Ou client, a major Investment Bank located in NY is currently seeking a dynamic and skilled Market Access Application Support Analyst.This role is pivotal in maintaining and enhancing our high-performance trading platform and ensuring optimal operation in a fast-paced financial environment. Key Responsibilities Manage and enhance a robust trading platform utilizing cutting-edge and low-latency technologies. This platform is handling millions of daily transactions and a substantial volume of real-time financial data. Swiftly and effectively resolve complex technical issues and user queries. Monitor system performance, optimize processes, and conduct capacity planning in alignment with low latency requirements. Oversee advanced in-house solutions for order routing, data feeds, pre-trade checks, and trade reporting. Support over US based traders employing diverse strategies across various asset classes. Liaise with Exchanges and Trading Venues for the integration of new services. Collaborate with global technology teams within the organization. Develop and deploy innovative Market Access solutions to support business initiatives. Required Skills: Expertise in Unix/Linux system administration, including problem-solving and scripting (Shell, Python). Fundamental understanding of networking concepts (TCP/IP, routing, multicast). Proficiency in Windows environment management, including job maintenance and network analysis. Database skills, particularly MySQL, with the ability to perform basic queries. Knowledge of Stocks and Derivatives (Options, Warrants, Futures, Indexes, ETFs, etc.). Familiarity with American financial markets, including primary exchanges and ECNs.

Job Title: Application Support Analyst / Developer (Trading Front Office) Experience: 3-5 years Industry: Hedge Fund / Trading Seeking a hands-on Front Office Support Analyst / Developer with experience in hedge fund or trading environments. The role involves supporting Eze Castle and other trading systems, working closely with traders and portfolio managers, and handling real-time production issues in a fast-paced setting. Key Responsibilities Provide front office technical support for Eze Castle and related systems. Interact directly with traders and portfolio managers to resolve issues. Troubleshoot and fix production problems under time pressure. Collaborate with middle/back office and vendor teams. Develop or enhance scripts/tools to improve workflow. Required Skills 3-5 years in hedge fund, trading, or investment banking tech. Strong knowledge of Front Office systems and trade workflows. Hands-on experience with Eze Castle or similar OMS. Proficient in SQL and basic scripting (Python, PowerShell). Excellent communication and problem-solving skills. Ability to work effectively under pressure in a fast-paced environment. Good to have: Write automation scripts and data-processing tools in C# for trade validation, reporting, and workflow optimization. Debug, troubleshoot, and resolve production issues, including memory leaks, exceptions, and database connectivity problems in trading systems. Integrate applications with OMS, market data feeds, and SQL/NoSQL databases, and implement enhancements or patches in collaboration with internal and vendor teams.

Job Title: Application Support Analyst Hours: Shifts (flexibility to meet needs of the business) FMX Futures Exchange BGC and the world's leading global investment banks and market-making firms have partnered to create FMX, a combined US Interest Rate Futures Exchange, spot foreign exchange platform, and the world's fastest-growing US cash treasuries platform. Job Description Market Operations is globally responsible for the stability and daily IT operations for all financial trading applications for BGC Partners and associated entities. This position performs a Level 2 (L2) Production Support role for FMX U.S. Treasuries (UST), TIPS, Repos, FX, Non-Deliverable Forwards (NDF), and FMX Futures Exchange platforms, as well as other BGC Partners electronic and hybrid trading platforms. The role also supports IT Service Management activities including Incident, Problem, and Change Management, along with associated governance routines. Responsibilities Monitor and respond to technical platform and trade issues across FMX UST, TIPS, Repo, FX, NDF, and Futures trading environments. Manage communication with internal and external clients, providing proactive updates and managing expectations through to resolution. Perform in-depth technical troubleshooting (analyzing application logs, FIX logs, environment issues, and client connectivity). Utilize tools such as Grafana, Splunk, and internal dashboards to monitor system health, investigate issues, and perform log analysis. Support, monitor, and configure scheduled jobs using Autosys and Cron. Configure and maintain environmental monitoring/alerting (servers, application components, market data) using Microfocus OpsBridge (formerly HP Openview) / Sitescope. Execute software upgrades and releases, including post-deployment validation and health checks. Perform network troubleshooting to identify and resolve latency, connectivity, and data flow issues between trading systems and external clients. Build tools and automate repetitive or manual support processes. Collaborate closely with development, QA, infrastructure, and business teams to ensure production stability and operational excellence. Requirements / Skills Operating Systems: Unix/Linux, Windows Strong analytical and troubleshooting skills with a problem-solving mindset Ability to multi-task and prioritize effectively in a fast-paced trading environment Excellent communication skills: verbal, written, and interpersonal with the ability to interface effectively between technical and business teams Experience with scripting languages such as Python, Unix Shell, or Perl Understanding of external connectivity and basic networking concepts Strong Fixed Income knowledge, particularly U.S. Treasuries, Repos, TIPS, and UST Futures Electronic trading support experience strongly preferred, ideally in Fixed Income or multi-asset markets (FX, NDF, Futures) Familiarity with Equities, Fixed Income, and/or Foreign Exchange markets desirable Experience with Source Code Repositories (Git, Perforce, etc.) and software release management tools Knowledge of FIX protocol strongly preferred Experience with DB/SQL a plus Familiarity with JIRA Service Desk and ITIL-based processes desirable Basic server administration experience advantageous Additional Information To all recruitment agencies - BGC Partners & affiliates do not accept agency resumes. Please do not forward resumes to our job alias, employees, or any other company location. BGC Partners & affiliates are not responsible for any fees related to unsolicited resumes. Please contact the Recruitment function for additional details. Educational Qualifications: Bachelor's degree or Higher in Computer Science, Engineering, or a related field (or relevant work experience).

We are seeking a skilled and experienced Level 2-3 IT Support Technician to join our team. This role requires a well-rounded technical professional capable of providing advanced desktop support, administering Microsoft 365 environments, managing server systems, and troubleshooting network issues. The ideal candidate is proactive, solutions-oriented, and able to work independently while supporting end users and IT infrastructure. Key Responsibilities: Provide technical support for end users (Windows/mac OS), including desktops, laptops, mobile devices, and peripherals. Manage and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Azure AD, etc.). Perform server administration tasks including user and group management, patching, backups, and troubleshooting (Windows Server environment). Support and troubleshoot basic network infrastructure issues (DNS, DHCP, firewalls, VPNs, switches, routers). Maintain documentation of systems, processes, and procedures. Work with external vendors or escalate issues when needed. Assist in IT project implementation and rollouts. Ensure compliance with security policies and industry best practices. Requirements: Technical Skills: 3+ years of hands-on IT support experience (Level 2 or higher). Strong proficiency with Microsoft 365 administration. Experience with Windows Server (2016/2019/2022) administration. Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls). Familiarity with virtualization technologies (VMware or Hyper-V) is a plus. Experience with ticketing systems and remote support tools. Soft Skills: Strong problem-solving and troubleshooting ability. Excellent communication and customer service skills. Ability to work independently and as part of a team. Organized with strong attention to detail. Preferred Qualifications: Certifications such as CompTIA Network+, Microsoft 365 Certified, MCSA, or CCNA

Job Title: Production Support Analyst Type: Permanent Hours: Shift-based (flexibility required) About BGC Partners BGC Partners provides a wide range of financial services and trading solutions through voice, hybrid, and electronic platforms. Our technology and market expertise support clients across global markets, offering tools, data, and analytics that enhance price discovery and trade execution. Role Overview This position performs a Level 2 Production Support role within Market Operations, ensuring the stability and daily operations of BGC's trading applications. The role supports trading activity across Credit, Rates, and FX, while also participating in core IT service management processes including Incident, Problem, and Change Management. Responsibilities: Monitor trading systems and respond to production issues across platforms in Credit, Rates, and FX. Communicate with internal teams and external clients, providing timely updates and managing expectations through to resolution. Troubleshoot application and connectivity issues by reviewing logs, monitoring dashboards, and performing basic system analysis. Use internal tools such as Grafana, Splunk, and system dashboards to track platform health and investigate alerts. Support and monitor scheduled jobs and automation tasks. Assist with software releases, including environment checks and post-deployment validation. Work closely with development, QA, infrastructure, and business teams to maintain production stability. Follow ITIL-aligned processes for incidents, changes, and problem resolution. Qualifications: Familiarity with Linux/Unix and Windows operating systems. Strong analytical and troubleshooting ability with a problem-solving mindset. Ability to multitask and prioritize effectively in a fast-paced environment. Effective verbal and written communication skills for interacting with both technical and business teams. Exposure to scripting languages (Python or Shell) is a plus. Basic understanding of networking concepts such as latency, connectivity, and data flow. Interest or foundational knowledge in Credit, Rates, or FX products. Experience with SQL, FIX protocol, Git, or JIRA is beneficial but not required. Educational Qualifications: Bachelor's Degree required Salary: $70,000 - $75,000 + Bonus

Tasks and Responsibilities: Provide Level 1 and Level 2 support for end users (Windows, mobile devices, and peripherals) Manage user accounts, permissions, and licenses in Microsoft 365, Azure AD, and Entra ID Perform basic network troubleshooting, ie Wi-Fi and printer issues Handle ticketing via ServiceNow, ensuring timely resolution and SLA compliance Support onboarding and offboarding processes (devices, accounts, access rights) Maintain and update user and administrative documentation Support IT asset management (hardware lifecycle, procurement, inventory) Identify and document recurring issues; suggest and implement process improvements Coordinate with external suppliers and third-party vendors when necessary Ensure smooth IT operations and support for local office infrastructure Requirements: 4+ years of hands-on IT support experience in a corporate environment Strong expertise in Microsoft 365 administration, including Teams, SharePoint, and Exchange Online Solid understanding of Windows operating systems, mobile device management, and IT peripherals Experience with Azure AD / Entra ID management Familiarity with ticketing systems (preferably ServiceNow) and IT asset management Basic understanding of network fundamentals (LAN/Wi-Fi, printers, VPN) ITIL knowledge or certification is a plus Any Microsoft certifications are a strong advantage Excellent organizational and problem-solving skills with attention to detail Strong communication skills and the ability to assist users at all technical levels Self-sufficient, reliable, and able to take ownership of the local office IT environment while collaborating with the wider IT team

Our client, an elite mid-sized law firm in New York City, is seeking an IT Trainer to join their growing Technology team. Will lead firmwide efforts to develop, deliver, and elevate technology training for attorneys and staff at every level. You will work closely with legal and administrative teams to identify training opportunities, support major software rollouts, demonstrate new tools, and occasionally assist user support when needed. Varied responsibilities, including delivering new hire and ongoing training both in person and virtually, creating and updating engaging learning materials, and managing the firm's system. The ideal candidate brings technical and software training experience-preferably within a professional services or law firm environment. Exceptional compensation, comprehensive benefits, and the opportunity to join one of NYC's leading firms. Please apply to Bridgeline Solutions today!