Information Technology Professional (IT Support) (Omaha)
Us Navy 4.0
Technical specialist job in Omaha, NE
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission.
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What to Expect
Information Systems Technician
More Information
Responsibilities
Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include:
INFORMATION SYSTEMS TECHNICIAN (IT)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Ensuring the proper security and handling of communications materials, systems and equipment
Performing diagnostics and data recovery operations and maintaining logs
INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Performing diagnostics and data recovery operations, and maintain logs
Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems
Operating and maintaining testing and auxiliary equipment
Ensuring the proper security and handling of communications materials, systems and equipment
Work Environment
As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers.
Training & Advancement
Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including:
Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation.
After A School, Information Systems Technician Submarines (ITS) will also attend submarine training:
Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS).
After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance.
Advanced Training
Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security.
Education Opportunities
Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education.
You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill.
Qualifications & Requirements
A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician.
Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens.
IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength.
ITS applicants must be willing to serve aboard submarines.
General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before .
Part-Time Opportunities
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes.
For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met.
For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again.
For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training.
Compare Navy Careers
See how a career as an Information Systems Technician compares to other Navy jobs.
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$62k-83k yearly est. 1d ago
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Desktop Engineer
Stanley David and Associates
Technical specialist job in Omaha, NE
Troubleshooting: Diagnosing and fixing hardware, software, and network problems for users.
Deployment & Setup: Building, configuring, and deploying new computers and software.
Maintenance: Performing upgrades, security updates, and routine system upkeep.
User Support: Providing direct assistance (deskside or remote) for technical issues.
Documentation: Recording incidents and resolutions in ticketing systems.
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2 calls per day in this territory
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$27k-35k yearly est. 2d ago
Service Desk/Placement Engineer
Kidwell 3.5
Technical specialist job in Lincoln, NE
At Kidwell, we are passionate about technology. We thrive in a fast-paced environment where customer service is part of our DNA. We strive every day to leave a positive impact on our customers while building a strong team who knows how to leverage technology to challenge the status quo.
We are currently accepting applications for an IT Systems Engineer to assist in supporting our technical team and clients. We are looking for highly motivated individuals who work well in both individual and team situations. We practice both remote and onsite technical support to help support our accounts. The IT Systems Engineer is responsible for incident management and front-line customer service. These responsibilities include base-level knowledge of many types of technologies and providing issue ownership and clean hand-offs to ensure superior customer satisfaction.
Our staff is offered challenging opportunities to work in a wide variety of technical environments, allowing us to work with many types of systems and technology solutions. Our team structure allows us to provide a supportive environment, encouraging career growth for our engaged staff.
Kidwell Core Values
At Kidwell, our core values make us who we are and show in everything we do; Led by passion, we believe our everyday jobs contribute to something bigger than ourselves. We pride ourselves in our creativity, but also in the effective solutions we create that bring value to our customers. Our employees act like owners, who take initiatives to lead and are treated like family. We are relentless and see work ethic and accountability as the baseline in the pursuit of excellence.
What You'll Do-
* Provide the first line of technical support on site for our clients.
* Perform customer service duties, including remote, telephonic, and onsite support.
* Respond to inquiries from users and help resolve both software and hardware problems.
* Assist in scheduling and dispatch of technicians and engineers.
* Assist in diagnosing technical Tier 1, Tier 2 support issues in a timely manner.
* Assist in maintaining documentation for internal and external networks.
* Provide accurate and timely logging of problems and resolutions in appropriate systems.
* Deploy PC's and other IT equipment, as needed.
* Assist with inventory tracking.
* Help with tools and scripting within our tool set.
Do You Have What it Takes?
* Excellent problem-solving skills
* Must be self-motivated.
* Extensive knowledge of PC hardware and software
* Experience in Windows OS (Windows 10/11)
* Knowledge of server operating systems (Windows Server, 2012R2, 2016, 2019 and 2022)
* Basic understanding of LAN / WAN technologies
* Superior customer service and communication skills - ability to effectively communicate with both technical and non-technical users.
* Ability to thrive and help foster a positive team environment.
* Ability to multitask; prioritize and accomplish all given tasks in a timely manner.
* Escalate problems to appropriate teams where needed.
Position Suggested Requirements:
* Bachelor's or Associate's Degree in related field or equivalent experience required
* 2+ Years Service Desk experience or equivalent troubleshooting experience
* CompTIA A+, Microsoft MTA preferred, but not required
This position offers a competitive salary and career development potential. We encourage and even pay for certifications and trainings. We also offer health, dental, life, and disability insurance along with paid vacation, holidays, sick leave, flexible scheduling, maternity/paternity leave, clothing allowance, and 401k with company match.
$33k-43k yearly est. 31d ago
PC Support Technician
Integrated Resources 4.5
Technical specialist job in La Vista, NE
A Few Words About Us Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.
Position: PC Support Technician
Location: La Vista, NE
Duration: 1 year
Job Description:
• This is for 1 position working the NIGHT shift of 3:00 pm to Midnight Onsite and will be with team of 6 until 6 pm and then on their own until end of shift.
• Business Casual Dress
Main Responsibilities:
• Provides basic troubleshooting assistance and ticket resolution for personal computer users.
• Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs.
• Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
• Recommends hardware solutions regarding personal computers in assigned areas.
• Assists with computer studies, projects, and implementation of policies throughout area of assignment.
• Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.
• Experience working with personal computer hardware, software, systems, local area networks and terminology. Good organizational and problem solving skills.
• Ability to operate computer peripherals including monitors, printers and scanners.
• High School Diploma with 3 to 5 years experience. Must have A plus Certification as this is required for conversion
Qualifications
• Basic printer troubleshooting and Windows 7 experience
Additional Information
Kind Regards
Sachin Gaikwad
Technical Recruiter
Integrated Resources, Inc.
IT Life Sciences Allied Healthcare CRO
Certified MBE |GSA - Schedule 66 I GSA - Schedule 621I
Direct Line : 732-429-1920
Board: 732-549-2030 - Ext 301
$45k-65k yearly est. 60d+ ago
Tier 2 Help Desk Support Engineer
All Copy Products 3.4
Technical specialist job in Omaha, NE
Our Verticomm team is expanding and we are currently seeking experienced Help Desk associates to join our team. We're looking for career minded and motivated technicalspecialists who enjoy workng in a collaberative team environment and who enjoy helping customers in a various technical environments to resolve technical issues utilizing a wide range of solutions.
*****************
Help Desk Support Engineer
Due to expansion we are currently seeking a Tier 2 Help Desk Support Engineer. You will be responsible for answering customer calls and emails, preparing and monitoring service tickets, and performing remote technical support, and on site client support. You must have strong customer service skills, proficiency with Microsoft Office, experience working with a Help Desk ticketing system and a life-long learning mentality. Candidates must be comfortable working in a fast-paced team environment and truly enjoy helping their team and customers.
Essential Responsibilities:
Provide a wide range of technical support to a large client base
Resolve support requests professionally and efficiently
Work with our internal engineering team on escalated issues
Utilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress, changes and service outages
Create and maintain knowledge base documentation
Install, test and configure new computers, servers, software, printers and network equipment
Complete proactive and reactive maintenance of servers and workstations remotely.
Contribute to a highly-productive team environment.
Knowledge/Skills Required:
PC and Mac support
Active Directory management
Proficient in Microsoft Office, Exchange and Office 365
Network hardware and connectivity troubleshooting/configuration (switches, firewalls, VPN, NAS devices, WAPs, etc.)
Windows Server 2008 and 2012 support
Basic computer security concepts
Knowledge base management
Education/Experience Required:
Minimum of High School diploma, Associate's or Bachelor's degree in Computer Science preferred
Minimum of 2 years' experience working in a technical support role, 3-5 years' experience preferred
A+ , Net +, Sec + certification preferred
Work environment:
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
Benefits and Perks:
Pay rate- $25-$35 per hour or higher based on credentials and experience.
Generous vacation policy, paid holidays, and paid sick time
Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
Short-Term and Long-Term Disability Insurance
Company-paid Group Life insurance
Company-paid Employee Assistance Program (EAP)
Employee-paid Pet Insurance and optional supplemental insurance coverage
Vested 401(k) with company match and financial wellness programs
Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
Career growth and learning opportunities
…and so much more!
Other reasons why you should join our team:
We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row! We have consistently grown double digits since 2000.
Why join our team:
We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events.
We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including:
•Team Lead, Supervisor and Management for our various departments
•Internship to hire, Specialist Sales Roles, Named Account Management, Sales and Branch Management
•Mentorship, Tiered advancement for Help Desk Specialists and Engineers, Project and Management opportunities for our IT division
We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off.
#jp2
$25-35 hourly 60d+ ago
Intern - Information Technology
Berkshire Hathaway Energy 4.8
Technical specialist job in Omaha, NE
BHE Pipeline Group consists of Berkshire Hathaway Energy's interstate natural gas pipeline companies, BHE GT&S, Kern River Gas Transmission Company and Northern Natural Gas Company. Combined, BHE Pipeline Group operates approximately 21,200 miles of pipeline with a design capacity of approximately 21.1 billion cubic feet of natural gas per day, owns assets in 27 states and is an industry leader in natural gas transportation. BHE Pipeline Group also operates 22 natural gas storage facilities with a total working gas capacity of 515.6 billion cubic feet and a liquefied natural gas export, import and storage facility. Northern Natural Gas is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation. BHE Pipeline Group has an exciting career opportunity available. Take the next step in your career and apply now!
College student currently enrolled in a bachelor's degree or graduate program in information technology or computer science.
One year or more of demonstrated training and/or experience in JAVA, .NET, Angular JS, or Xamarin development.
One year or more of demonstrated training and/or experience using Microsoft SQL Server or other relational database.
Software skills and programming skills needed to perform responsibilities identified.
Effective oral and written communication skills.
Effective analytical and problem-solving skills.
Ability to prioritize and handle multiple tasks and projects concurrently.
Contribute to a team-centric work environment based on mutual respect and integrity
Support the Company's CHAMPION culture, which centers around personal responsibility, continuous improvement and delivering quality for our customers
Employees must be able to perform the essential functions of the position, with or without an accommodation.
Under the direction of an application team member, perform simple to moderately complex user requests for new or modified functionality to existing systems. Analyze, design, code, test, document, implement and maintain these application changes.
Under the direction of an application team member, provide technical support enabling internal Northern Natural Gas business users to conduct day-to-day business. The support includes, but is not limited to, answering customer questions, completing data requests, and performing other support functions.
Under the direction of an application team member, collaborate with end users to analyze and develop business requirements for business application enhancements and problem resolutions.
Perform any additional responsibilities as requested or assigned.
$28k-35k yearly est. Auto-Apply 60d+ ago
Software Support Analyst
Telcor 4.2
Technical specialist job in Lincoln, NE
TELCOR Inc, a nationally recognized provider of health care software, is looking for an energetic, focused and motivated team member for the TELCOR Revenue Cycle Management product (RCM) line. Along with the exciting, challenging and rewarding aspects of the position, TELCOR offers the opportunity to branch out of a traditional work setting and into an environment where an individual is valued, encouraged to grow and is a contributor to the future development of the company. This role requires the employee to work in our office in Lincoln, NE.
The Service Analyst is responsible for providing excellent service for all TELCOR customers, both internal and external. Primary responsibilities include providing support and education for TELCOR's RCM product line in response to customer inquiries; escalating issues as appropriate, participating and managing customer and TELCOR projects under supervision.
Additional responsibilities include updating and maintaining product specifications; developing, maintaining, and updating processes and procedures; developing and maintaining operational product knowledge; participation in customer version upgrades and subsequent release activities.
Requirements
* Must be well versed in medical terminology; knowledge of healthcare billing preferred
* Experience with workflow analysis, data analysis, testing, documentation of procedures
* Experience with implementation and/or service of health care information systems preferred
* Knowledge of principles and processes for providing customer service
* Must have Bachelor's degree or Associates, plus relevant experience
* PC literate - must know Windows operating system environments and office tools; e.g., Word, Excel
* Fluent in written and spoken English (North America) language
* Participate in on-call rotation for RCM service customers
* Occasional travel to customer sites for service activities when required
TELCOR is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other characteristic protected by law.
All trademarks, service marks, trade names, trade dress, product names and logos appearing herein are the property of their respective owners.
Microsoft and Excel are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
$50k-69k yearly est. 60d+ ago
Technical Support Analyst
AGP Grain Marketing 4.5
Technical specialist job in Omaha, NE
Are you a problem-solver with a passion for tech and a knack for delivering top-notch support? We're looking for a Technical Support Analyst to be the go-to expert for second-tier desktop and network support. This role is perfect for someone who enjoys tackling complex issues, and values collaboration.
What You'll Do
As a key member of our IT team, you'll:
Diagnose and resolve complex PC, laptop, server, email, VPN, and network issues-on-site and remotely.
Manage user accounts, groups, and directories with a security-first mindset.
Handle Microsoft Exchange administration and support Office 365 users.
Recommend and implement system upgrades to improve performance and efficiency.
Partner with IT Purchasing to meet hardware/software needs.
Serve as a liaison with Network Services to troubleshoot and resolve technical challenges.
Stay in sync with leadership about potential issues and solutions.
Travel as needed to company facilities to provide direct technical support.
Rotate on-call once per month for one week.
Report in-office starting at 7:00am daily with some flexibility.
What You Bring
3-5 years of hands-on technical support experience.
Deep knowledge of Windows 10 and 11 in a business environment.
Proficiency with Microsoft Office 365 and Active Directory.
Excellent communication and customer service skills.
A self-starter mentality with the ability to manage multiple priorities.
Associate's or Bachelor's degree in IT (or equivalent experience preferred).
Willingness to travel overnight when needed.
You're a Great Fit If You
Love solving tough technical problems.
Communicate clearly and confidently-verbally and in writing.
Are proactive, organized, and can work independently or with a team.
Understand business systems and know how IT fits into the big picture.
Why Join Us?
Work with a collaborative and supportive IT team.
Take ownership of meaningful projects.
Travel to different facilities and grow your tech exposure.
Who We Are
At Ag Processing Inc (AGP), we're more than just a global leader in soybean processing-we're a farmer-owned cooperative with a mission. Every day, we work to transform soybeans, grains, and related products into essential resources for animal feed, food, fuel, and beyond. With a proud history of innovation and growth, AGP has become the largest soybean processing cooperative in the world-and we're just getting started.
Our people are the driving force behind everything we do. That's why we invest in your future with competitive pay, growth opportunities, and one of the most robust benefits packages in the industry, including:
100% Employer-Funded Pension Plan - We're thinking long-term, just like you.
401(k) Retirement Plan - Choose between Roth or Traditional with a generous company match.
Comprehensive Health Coverage - Medical, dental, and vision insurance for you and your family. Coverage starts the same day you do - no waiting period!
Tax-Advantaged Accounts - Health Savings Account (HSA), plus medical and dependent care FSAs.
Peace of Mind - Long-term and short-term disability insurance, plus company-paid life insurance.
Paid Time Off - Enjoy vacation days and paid holidays to recharge and spend time where it matters most.
Join AGP and become part of a purpose-driven team that's shaping the future of agriculture-powered by people, innovation, and community.
Ag Processing Inc is an Equal Opportunity Employer and participates in E-Verify.
$31k-58k yearly est. Auto-Apply 60d+ ago
Service Desk / Help Desk Analyst
360 It Professionals 3.6
Technical specialist job in Omaha, NE
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Title: Service Desk / Help Desk Analyst
Location: Omaha, NE
Duration: Long Term (1 Years+) / Full Time
Interview mode: Skype one round only
Job Description :
2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment
Be the first point of contact for the end users for all technical issues/ service requests
Create incident and service requests
Provide troubleshooting and technical support via phone, web based tools and email
Provide Voice based and remote Technical Support to end users for all standard desktop issues
Resolve /troubleshoot, resetting password etc
Qualifications
Desired Skill Sets:
Fluent in Spoken English Language
Strong written English and interpersonal skills
Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint)
Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools
Additional Information
Sincerely,
Ankita Upadhyay,
Sr. Talent Acquisition Specialist
360 IT Professionals Inc. | Phone: 512-254-3300 X 186
$28k-32k yearly est. 2d ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Technical specialist job in Omaha, NE
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$32k-43k yearly est. 60d+ ago
Technical Support Specialist - Graduate Program
Claas of America
Technical specialist job in Omaha, NE
Company: CLAAS of America Inc. Professional Level: Graduates Key Area: After Sales
MUST BE ELIGIBLE TO WORK IN THE U.S.
CLAAS of America is part of a family-owned company that has people throughout North America. As a team, we stand for the successful sales and service of the CLAAS product range in North America. Together, with our sales partners, we strive to empower farmers to be the best in their fields.
Do you have what it takes to work with today's most advanced agricultural machinery? If you are ready to make the move for a brighter future, apply and become part of our success story!
Your role on our team:
The CLAAS North American Graduate Program is a 12-24 month professional development plan within our NA Service Department. Participants will combine practical work experience with specialized development opportunities in North America and abroad.
Program participants will become familiar with CLAAS products, dealer networks, customer operations, headquarter functions, and business practices. Concurrently, participants will perform duties essential to the assigned service functions such as assisting with the in-field technical support to dealership personnel and directly assists in the on-going development of the dealer's ability to service and support CLAAS products. Successful completion of the North American Graduate Program is preparedness for a professional role as a Territory Technical Representative or TechnicalSpecialist, or other suitable position within North America.
• Provides technical and service support for CLAAS products at the dealer location or customer site, including investigating concerns/ effectively identifying resolutions and assisting in training for dealer service techs, both at dealer locations and at company training locations;
• Regularly prepares and presents detailed technical reports of product performance and reliability issues to management.
• Assists with completion of Product Improvement Programs and Campaigns as requested.
• Schedules dealer and customer visits as dictated and directed by the technical needs of Field Support and Warranty Manager or at the request of the Region Technical Manager(s).
• Reports customer and dealer visits and territory activity on a regularly scheduled weekly basis.
• Reports results and variances periodically and propose necessary actions and works closely with the Field Support and Warranty Manager.
• Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards.
• Demonstrates regular and punctual attendance at the assigned work location.
Note: This position includes extensive travel - during harvest expect 80% - 100% travel; valid driver's license and passport is required
o Extensive stays of 1-3 weeks may be required in support of personnel, training, or dealer regional harvest activities. During these times, 1 to 2 weekends away from home at a time is possible.
Your profile:
• Bachelors' Degree with emphasis in a technically related field or equivalent experience - Agricultural based study, a plus
• Entry Level, 0-3 years' progressive technical experience; 3+ years' experience, preferred.
• Agriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred.
• Ability to analyze agricultural equipment performance issues and quickly identify resolutions.
• Excellent technical communication skills in both written and oral form with excellent interpersonal skills.
• Proficient in the use of diagnostic tools (Elec. and Hyd.), including computer-based tools.
• Proficient computer use in MS Windows and main frame computer systems, including but not limited to Outlook, Microsoft Office and a willingness to learn other programs as required.
Full-time Benefits Package Include:
Premium free health, vision, short-term disability, and long-term disability;
Competitive rate dental plans;
Competitive paid time off;
401(k) with a generous company match;
Retirement Readiness Program;
Company-Paid Life Insurance;
Flexible Spending Accounts;
Dependent Care Resources Program;
Tuition Reimbursement;
Employee Assistance Program, including mental health;
Wellness Programs including weight loss, diabetes management, and high blood pressure management;
Legal & Financial Services;
Fun & Safe Environment
We look forward to your application.
Your contact from our CLAAS Recruiting Team
Michelle Schefcik
CLAAS of America Inc.
***************************
Here you can gain exciting insights into the international working world of our family-owned company:
Instagram | LinkedIn
$34k-56k yearly est. Easy Apply 60d+ ago
IT Support Specialist
RDG Planning and Design 3.9
Technical specialist job in Omaha, NE
Not everyone enjoys spending their workday solving tech problems - fixing the glitches, guarding the servers and patching software vulnerabilities. But you do...
Not everyone enjoys making sure the invisible digital infrastructure that designers use is running smoothly as they design great places for our communities. But you do...
If you're the “you” we're talking about here, then we highly encourage you to apply for IT Support Specialist position. In addition to having a deep knowledge of all things IT, the ideal person for this job enjoys building relationships with a great team and possesses a passion for continual learning.
Essential Job Functions:
Serve as the first line of support for end-users via phone, email, chat, or ticketing system.
Order, inventory, install, and troubleshoot Microsoft Windows, Apple, and various mobile devices.
Quickly learn new software applications, providing support and training to staff as needed.
Multitask effectively while prioritizing multiple incoming requests.
Deliver excellent customer service, clearly communicating with users to resolve issues and ensure a positive support experience.
Understanding of cybersecurity basic best practices.
Work on-site in an office environment.
Requirements
Ability to research, diagnose, and resolve both hardware and software issues. Strong understanding of computer networking and security best practices.
Advanced knowledge of Windows 11 operating systems.
Builds long-term relationships with team members through positive customer service
A continuous learner who constantly looks at how they can improve themselves and the firm
Experience installing and managing software through ManageEngine Desktop Central, preferred.
Troubleshooting experience with: Adobe Creative Cloud, Autodesk products, Bluebeam, Fortinet, Newforma, Microsoft 365, Power BI, VMware, Zoom, preferred.
Experience setting up TVs/displays and operating 3D printers, preferred.
Education and Experience:
Associate degree or higher in an IT-related field.
Two or more years of professional experience in an IT helpdesk or technical support role.
Travel occasionally, approximately once per month.
Location: Omaha, NE
$47k-58k yearly est. 57d ago
Information Technology Support Specialist - 2nd Shift
Lozier Corporation 4.7
Technical specialist job in Omaha, NE
ABOUT LOZIER
Headquartered in Omaha, Nebraska, with facilities across the U.S., Lozier Corporation is the leading manufacturer of products used by retailers in stores and warehouses, with a vision to be operationally excellent in support of retail's present and future. Retailers have relied on our quality products and service for more than 65 years.
BENEFITS AND SCHEDULE
Company bonus potential.
PTO (Paid Time Off) plus paid holidays.
Competitive benefits package (Eligible for medical, dental, and vision benefits on the first day of employment).
Onsite Health Clinic.
401(k) with employer match.
Employee Assistance Program.
Educational Assistance Program.
Career Development Programs.
Casual dress.
Monday thru Friday schedule, additional limited off hour calls as needed to provide support across three shifts.
POSITION SUMMARY:
The Information Technology (IT) Support Specialist assists business technology end-users with general tier 1.5 or 2 computer system problem resolution and basic system installations. This role will complete assigned support service requests from internal customers who are both on site and remote. The IT Support Specialist assumes regular on-call responsibilities.
ESSENTIAL JOB FUNCTIONS
Champion Lozier's Mission, Vision, and Core Values by demonstrating the behaviors that contribute to Lozier's success.
Complete and document work, as assigned, for general system maintenance, configuration, and security questions as it relates to computer equipment.
Provide basic support, ranging from standard office technology to manufacturing equipment, which has integrated computer solutions.
Ensure standard delivery of computer solutions, promoting repeatable and reliable service to include work on installation standards, configuring operating systems, and network set-up and testing.
Create, review, and maintain work instructions and document processes.
Participate in supporting and testing of new technology as assigned including initiative support, and technology rollouts.
Ensure system security by responding to and assisting with cyber security incidents, supporting desktop encryption solutions, and administering patching updates.
Assist with documenting Knowledge Base articles, asset records, focusing on inventory accuracy, relocation of assets, and equipment retirement.
Review assigned issue queues in service management tool and ensure assigned items are addressed in a timely manner.
Provide weekend and holiday remote coverage of the service desk.
Demonstrate regular attendance and timeliness in reporting to work, meetings, and completing assignments.
Ability to work and interact well with others.
JOB QUALIFICATIONS
Education: Associate degree in computer science, information technology, information services, or another related field is preferred. Bachelor degree in computer science, information technology, information services, or another related field is desired.
Experience: No additional experience is required, if degreed. Minimum of 2 years of previous computer troubleshooting experience is required, if non-degreed. Active pursuit of relevant certifications can be considered in lieu of experience.
Required Skills
Demonstrate a sense of urgency, motivation, initiative and accountability.
Ability to multitask, evaluate and set priorities.
Intermediate technical ability in the area of computer software, hardware and mobile devices.
Good verbal/written communication, both in person and over the phone.
Excellent customer service skills.
Efficient, effective, and creative problem solving skills.
Ability to work effectively with tight deadlines and changing priorities.
Strong time management skills and ability to keep issue tracking tickets up to date.
Preferred Skills
Microsoft Windows Certifications.
CompTIA Certification.
Cloud technology
Atlassian Suite (Jira, Confluence, etc.)
Microsoft 365 fundamentals.
SPECIAL DEMANDS
Ability to lift up to 50lbs and push/pull up to 25lbs on occasion.
Ability to bend/squat/reach/climb on occasion.
On call after hours.
Ability to travel to other locations.
The above is meant to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties as assigned by their supervisor. Lozier reserves the right to modify, interpret, or apply this job description in any way desired and the essential job functions may be modified to reasonably accommodate qualified individuals with a disability. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Successful completion of pre-hire drug screen and post offer background screen is required to obtain employment. Continued employment remains on an “at-will” basis.
$31k-41k yearly est. Auto-Apply 49d ago
Tech Support Analyst
Global Channel Management
Technical specialist job in Omaha, NE
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Education & Experience
? Bachelor?s degree in computer science,
information systems, or a related field and four years of work-related
experience or an equivalent combination of education and experience
? Working knowledge of basic-to-complex hardware and software products, problem-solving, and troubleshooting skills
? Knowledge of the latest technologies obtained by attending training and conferences
?
Standing, walking, crouching, bending as necessary in the movement of
PC peripherals, such as desktops, printers, etc. with moderate lifting
of approximately 25 pounds (desktop support only)
Technical Skills (Desktop Support):
Microsoft Platforms: Advanced
Intel-based PCs: Advanced
Microsoft Office: Intermediate
Hardware and OS Mgmt: Advanced
Windows Technologies: Intermediate
Networking Technologies: Intermediate
Software Evaluation: Intermediate
Troubleshooting: Advanced
Technical Skills (Infrastructure Services):
Windows NT 4: Intermediate
Distributed Processing: Basic
SQL Server: Basic
Network Administration: Basic
COMTI: Basic
IP (Internet Protocol): Intermediate
NT Networking: Intermediate
SAN (Storage Area Network): Intermediate
MTS (Microsoft Transaction Server): Intermediate
Technical Skills (Data Security):
Internet Computing: Basic
Mainframe Computing: Basic
Schematic Architecture Design: Basic
Data Access and User Administration: Intermediate
Data Security: Basic
Development Req/ Def: Being Developed
Information Security Tech: Basic
Network Security: Being Developed
Security Risk Management Basic
Systems Security & User Admin: Intermediate
Systems Security & Maintenance: Intermediate
Systems Security Policies & Procedure: Intermediate
Systems Security Testing & Auditing: B
Additional Information
$20/hr
12 MONTHS
$20 hourly 2d ago
Service Desk / Help Desk Analyst
Paradigminfotech
Technical specialist job in Omaha, NE
Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.
JOB DETAILS:
Position: Service Desk / Help Desk Analyst
Location: Omaha, NE
Duration: Long Term (1 Years+) / Full Time
JOB DESCRIPTION:
2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment
Be the first point of contact for the end users for all technical issues/ service requests
Create incident and service requests
Provide troubleshooting and technical support via phone, web based tools and email
Provide Voice based and remote Technical Support to end users for all standard desktop issues
Resolve /troubleshoot, resetting password etc
Desired Skill Sets:
Fluent in Spoken English Language
Strong written English and interpersonal skills
Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint)
Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools
Experience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Software's
Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
Mist have prior experience in managing service desk support and knowledge of a industry leading service desk management tool/Ticketing systems
Thanks & Regards
ASHOK KUMAR
Sr. Lead / IT Recruiter
Paradigm Infotech
Call : ************
Additional Information
Mandatory Details:
Full Name as per SSN:
Total Experience:
US Experience:
Contact NO:
Email ID:
Current work authorization in US:
Current Location with city:
Relocation:
Availability:
Skype Id :
Educational Details :
Rate(C2C/1099/W2):
Employer:
2 Official references from recent 2 projects in below format (Must)
Reference 1
Name:
Company name:
Designation:
Official mail id:
Contact Details:
Reference 2
Name:
Company name:
Designation:
Official mail id:
Contact Details:
$29k-42k yearly est. 2d ago
PC/LAN Support
Stefanini 4.6
Technical specialist job in Omaha, NE
We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.
Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.
We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.
We have more than 25 years of staffing industry knowledge and can provide you with superior
candidates to match your technical and professional needs.
Job Description
The successful candidate will act as the first point of contact to all First Data employees and consultants needing IT support. The selected candidate will diagnose and resolve Desktop/Laptop/Printer hardware and software issues. Incumbents will utilize multiple software applications to fulfill support requests, and utilize the data from incoming calls, chats and e-mails to identify opportunities for self-service/automation in order to drive down call volume into the Helpdesk to resolve customer issues more efficiently.
Qualifications
Experience with Microsoft Office/Exchange, Active Directory, Active Roles, VMWare helpful.
Experience in problem solving, and software installs remotely using LANDesk helpful.
Experience with troubleshooting PC/Laptop/Printer, hardware and software issues.
Experience with troubleshooting SSL VPN, Cisco VPN, and RSA VPN token connection issues.
Proven ability to completely and accurately log and maintain ALL issues/requests using CA Service Desk (a ticket tracking software).
Experience and proven ability to proactively seek opportunities for self-service/automation, thus driving down call volume into the helpdesk.
Additional Information
Work Schedule: Night Shift
$29k-41k yearly est. 60d+ ago
Sr. Product Development Support Specialist
Pacific Life 4.5
Technical specialist job in Omaha, NE
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.
We're actively seeking a talented Senior Specialist, Product Development to join our Workforce Benefits Product Solutions team in Newport Beach, CA or Omaha, NE. Our new Workforce Benefits Division seeks to disrupt the group benefits industry with a digital first strategy.
This role follows a hybrid schedule of four days in the office (on-site).
The Senior Specialist, Product Development is a strategic leader responsible for serving as a primary resource for statutory paid family and medical leave and disability products, driving product development and spearheading new product launches across our expanding portfolio. You will report to the Lead Product Manager for Life, Disability & Absence and play a pivotal role in shaping product strategy, optimizing lifecycle management and providing influence and direction by guiding cross-functional teams and ensuring products remain competitive, compliant and closely aligned with evolving customer needs.
How you'll help us move forward:
Product Strategy: Develop and execute product strategies and roadmaps that align with organizational goals and evolving market dynamics. Demonstrate deep expertise and proactively expand knowledge in statutory paid family and medical leave (PFML) and disability, consistently tracking industry trends and assessing their implications. Collaborate closely with senior leadership to integrate these insights into both current operations and future strategic initiatives.
Product Development: Manage the full product lifecycle, from ideation to launch and ongoing management and optimization. Collaborate with actuarial, underwriting, legal, compliance, distribution, claims, operations and technology teams to deliver solutions and influence all aspects of product delivery. Provide technical input for product filings, marketing materials and other materials.
Performance & Benchmarking: Analyze product performance, conduct competitive benchmarking and incorporate internal and external customer feedback to drive improvements and business results.
Stakeholder Collaboration: Support internal teams with product knowledge and updates. Foster effective communication and partnership across internal and external stakeholders.
Process Improvement & Regulatory Compliance: Implement process enhancements to improve efficiency and quality. Monitor regulatory changes to ensure ongoing compliance.
The experience you bring:
5-7+ years' experience in group insurance products; strong STD, LTD, statutory disability and PFML experience.
Experience with regulatory compliance, product filings and benefit technology ecosystems preferred.
Proven leadership of cross-functional teams and influence at all management levels.
Strong project management skills; adept at balancing multiple priorities in a fast-paced environment.
Excellent communication, presentation and relationship management abilities.
Strategic thinker with a record of delivering results and driving innovation.
Experience and knowledge of leave management and/or group Life/AD&D insurance a plus.
You can be who you are.
People come first here. We're committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at ******************** What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.
#LI-AS1
Base Pay Range:
The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
$121,770.00 - $148,830.00
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
$121.8k-148.8k yearly Auto-Apply 8d ago
Substation Support Specialist I, II, or Senior
Nebraska Public Power District 4.8
Technical specialist job in Lincoln, NE
Nebraska Public Power District (NPPD) has an immediate opening for a Substation Support Specialist I, II, or Senior located at Lincoln Area Headquarters in Lincoln, Nebraska. Position closes January 19, 2026, at 11:59 p.m. Central Time.
will report to the Lincoln Substation Supervisor.
Position Summary
Substation Support Specialist I
Incumbent has primary responsibility over detailed substation processes which require them to create notifications and orders necessary for coordinating work management, financial, or logistical information, and support the needs of the customer (internal and external). The incumbent is responsible for reviewing analytical data for accuracy, which involve NERC sensitive records and confidential personnel information. The incumbent provides resolution to inquiries, requests, and complaints based on knowledge of the organization, systems, work processes, and vendor/contractor interfaces.
Substation Support Specialist II
Incumbent has primary responsibility over detailed substation processes which require them to create notifications and orders necessary for coordinating work management, financial, or logistical information, and support the needs of the customer (internal and external). The incumbent is responsible for reviewing analytical data for accuracy, which involve NERC sensitive records and confidential personnel information. The incumbent provides resolution to inquiries, requests, and complaints based on knowledge of the organization, systems, work processes, and vendor/contractor interfaces. Acts independently to perform office management functions and resolve any issues within defined area of responsibility.
Senior Substation Support Specialist
Incumbent has primary responsibility over detailed substation processes which require them to create notifications and orders necessary for coordinating work management, financial, materials, or logistical information, and support the needs of the customer (internal and external). The incumbent is responsible for reviewing analytical data for accuracy, which involve NERC sensitive records and confidential personnel information. The incumbent provides resolution to inquiries, requests, and complaints based on knowledge of the organization, systems, work processes, training coordination, and vendor/contractor interfaces. Acts independently to perform office management functions and resolve any issues within defined area of responsibility.
In each geographic location, Substation Support Specialists will provide support for special projects and fill in for and provide training to other Substation Support Specialists, as needed.
Education, Training and Experience
Substation Support Specialist I
Requires an Associate Degree in Business, Accounting, Business Administration, or related field (OR) a high school diploma/GED plus three (3) years related experience in an administrative support role in engineering, operations, work control maintenance, technology, finance, supply chain, or related functions at an electric utility.
Substation Support Specialist II
Must have completed Level I requirements, plus successful completion of the NPPD Substation Specialist Progression Program. Incumbents hired as a Level II will be placed into the Substation Specialist Progression Program immediately, with the option to complete the program at an accelerated rate, with District Substation Manager approval.
Senior Substation Support Specialist
Minimum of five (5) years' experience as a Substation Support Specialist for NPPD, plus completion of Level II requirements, with District Substation Manager approval
Bachelor's Degree (preferably in a technical field) and four (4) years of related experience OR an associate degree in a technical discipline plus six (6) years of related experience OR a High School Diploma/GED plus eight (8) years of related experience required.
Prior Related Experience:
Experience preferred to be in an administrative support role in engineering, operations, work control, maintenance, technology, finance, supply chain, or related functions at an electric utility.
Licenses and/or Certifications
NERC CIP Medium Certification
Due to NERC regulatory requirements regarding medium substations, all Substation personnel must obtain and maintain a satisfactory NERC background check.
Essential Duties & Responsibilities
Provide technical support for the NPPD T&D Operation Groups, Fleet, Engineering, and Asset Health. Point of contact for other NPPD departments and external customers such as: wholesale customers, fleet service providers, vendors, and contractors. Responds to internal and external customer requests using written and oral communications. Incumbent is the local team expert of the SAP system. Provide proficient support, training, and extensive knowledge of NPPD systems, and corporate policies and procedures to ensure the customers and NPPD's interests are met. This may include, but is not limited to equipment data discrepancies, NERC compliance, work for others (WFO) billing, fleet services, on-call scheduling (SOS), and overall outstanding customer support. Independently organize and maintain the day-to-day functions of the Operations Centers.
Obtain and maintain historical knowledge of NPPD T&D Operations Systems to record, identify, and generate necessary documentation for internal and external customer needs. Monitor, review, and document time sensitive information for District and NERC compliance in accordance with established criteria for PSP (Physical Security Perimeter), ESP (electronic security perimeters), surveillance equipment, and regulatory environmental requirements. Prepare/process internal and external billing information. Local point of contact for records retention, environmental records, and audits. Review, identify, plan, maintain, and close-out notifications/orders for various work groups to support work management processes and guidelines, including TECOing of preventative maintenance (PM) orders that are NERC regulated.
Process and coordinate confidential records and documents, and review and determine actions and steps to ensure pertinent information is accurately entered. This includes the responsibility for team support but not limited to the timely entry and audit of timesheets, P-Card statement, and FMLA data entry. Ensure data integrity, accuracy, and smooth integration of documentation for possible future audits.
Produce and review for accuracy various SAP project reports. Reports include but are not limited to project tracking through SAP orders, notifications and networks, PPE material report, PCNF orders, ZPMSTATUS report, CATC time leveling report, TECOing orders, and ensuring data accuracy to include but not limited to: SAP, PaSTA, PI Logger, and environmental reports.
Process accounts payable invoices from vendors by verifying the accuracy of material received on purchase orders, ensuring the integrity of financial transactions, and affixing proper accounting.
Prepare/process internal and external WFO billing documentation.
Incumbent will order T&D (distribution and transmission lines, substations, metering, telecom) materials as necessary at the office location(s) they are responsible, maintain the local storeroom, and support operations as needed. This includes shipping, hauling orders, receiving, and inventory count of all materials in the location's storeroom. Accounting for and tracking of materials shipping using USP/USPS/FedEx, as necessary.
Assist the work management team with the purpose of planning and scheduling work to improve efficiency, lower costs, and support business unit plans which improve system reliability and customer satisfaction. Maintain proficiency in all T&D data software to include but not limited to: SAP, SharePoint, forms library, T&D drawings, PaSTA, PI Logger, and others as necessary. Ensure accuracy of documentation for equipment installations, upgrades, and removals. Set up, review for accuracy, and maintain critical documents regarding Substation Inspection Reports/NERC compliance documentation, and environmental records for records retention and auditing purposes.
Accountable for other duties as assigned.
Core Competencies Customer FocusEmployees & Teamwork/Diversity & InclusionIntegrity/ExcellencePublic Service/Environmental StewardshipSafety
Salary Information
-
Nebraska Public Power District offers a competitive starting salary with opportunities for growth. In addition to the base salary range listed below, NPPD employees may also be eligible for our Annual Incentive Program (AIP) that may supplement total compensation at a level above and beyond the stated salary range. Successful applicants will be provided more information regarding the incentive program at the time of an interview.
Substation Support Specialist I
Pay Grade - 7
Hourly Rate: $24.42 - $28.92/hour
Substation Support Specialist II
Pay Grade - 9
Hourly Rate: $30.52 - $32.13/hour
Senior Substation Support Specialist
Pay Grade - 10
Typical Pay Grade Starting Salary Range: $30.35 - $38.33/hour
Travel Required: Up to 25% (With no or minimal overnight stays, less than 3 per month, typically within state of Nebraska)
Travel required may fluctuate by business need. This is an estimate and will be discussed further with candidates that receive an interview.
Nebraska Public Power District offers a competitive starting salary and an excellent benefits package including medical and dental insurance, 401K retirement plan, paid holidays, paid vacation, paid medical, training opportunities and more.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at Nebraska Public Power District.
Nebraska Public Power District is an Equal Opportunity Employer
How much does a technical specialist earn in Omaha, NE?
The average technical specialist in Omaha, NE earns between $36,000 and $98,000 annually. This compares to the national average technical specialist range of $62,000 to $126,000.
Average technical specialist salary in Omaha, NE
$60,000
What are the biggest employers of Technical Specialists in Omaha, NE?
The biggest employers of Technical Specialists in Omaha, NE are: