Technical specialist jobs in Parma, OH - 783 jobs

IT Support-Help Desk Analyst responsible for company-wide end-user support of Hardware, Software, Mobile devices, and PC refresh. Duties include investigating, researching, troubleshooting, and escalating issues in a timely and appropriate manner. Minimum six months to three years of HelpDesk/IT Support or Internship in the IT Support arena Windows, PC refresh exp, Active Directory, and hands-on exp supporting mobile devices. Troubleshooting hardware devices(keyboards/mouse) Must be on-site 5 days a week, with the potential of a hybrid schedule after 3 months of training. Additional Information All your information will be kept confidential according to EEO guidelines.

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together. **Description** At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. **Job overview and responsibilities** + Supports field technicians and provides expertise and oversight on chronic, complex, and repeat troubleshooting and repair needs (In Flight + Entertainment/WIFI/Cabin Systems) + Provides in-station support to facilitate first time fix plans, including chronic aircraft, from a technical standpoint + Also collaborates heavily with Service Engineering, Maintenance Control, and indirectly OEM's, including Panasonic, ViaSat, Thales, Gogo, Boeing, and Airbus + The position also engages in the design and upkeep of robust tracking and reporting databases to help identify trends and expedite repairs + Must be willing to travel for job duties + Manage inflight entertainment failures by coordinating with planning and parts logistics + Daily reports, tracking chronic items, managing the WIFI desk, coordination with planning and maintenance control + Provide technical solutions to increase passenger experience for zonal failures + Proactively collect, prioritize, and analyze data to provide reports and solutions based on trends, across multiple projects and programs + Technical support for MRO station: retrofit, aircraft checks, component, and tooling movement + Support cabin systems while providing solutions to technical and diagnostic tooling support + Coordinate with engineers and support avionics department with onboard loadable components (OBLS), focusing on ATA chapters CH23/CH25/CH33/CH34/CH44 + Inductions: New aircraft deliveries from Boeing/Airbus + Aircraft recovery: software load as well as retrofit support of software testing at the vendor facilities **This position is available in (ORD) Chicago and (CLE) Cleveland only.** **Qualifications** **What's needed to succeed (Minimum Qualifications):** + Bachelor's degree or equivalent work experience + FAA A&P Certificate + This is a DOT Sensitive Position Valid Driver's License is required + 5 + years of experience + Knowledge of various inflight entertainment systems + Cabin systems familiarization + Knowledge of Engineering documents for process improvement + Ability to perform in a fast-paced environment + Excellent communication skills with demonstrated ability to coordinate and manage cross-functionally + Able to independently complete tasks and provide timely updates + Fast learner with ability to take remote learning and web-based classes + Able to capture anomalies based on frequent vendor Audits + The ability to access elevated aircraft areas via ladders, lift trucks, boom lifts and other devices + The strength to lift 50 pounds, physical flexibility, and the ability to work in confined spaces + You must be available for any shift within a 24/7 operation, weekends, and holidays + Must be legally authorized to work in the United States for any employer without sponsorship + Successful completion of interview required to meet job qualification + Reliable, punctual attendance is an essential function of the position **What will help you propel from the pack (Preferred Qualifications):** + Master's degree in Aeronautical or Electrical Engineering + FCC license + MRO Experience with Install, Service and retrofit + Aircraft Systems knowledge + Knowledge of Excel macros, and VBA coding for database applications The base pay range for this role is $87,780.00 to $114,376.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Employment Status:RegularTime Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact. Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen. Job Summary: In addition to providing technical guidance and mentoring with the assigned product group, the Technical Specialist will serve as the technical expert in the commercial development of new accounts or the development of new opportunities with established accounts. To protect the CSA Group marks as the premier mark by ensuring current CSA Group customer satisfaction, while promoting the use of CSA Group for new or expanded services. To ensure continued growth of new business for CSA Group services. Principal Duties & Responsibilities Provides technical direction and mentoring within assigned product group and staff Actively seeks value added opportunities that increases customer interest and promotes the use of new services for CSA Group In collaboration with the New Account Managers, contacts inactive and former CSA Group customers to attempt to regain work Communicates with appropriate Operations staff as required during the sales process Responds promptly to all technical sales inquiries and visits with clients as necessary Prioritizes work assignments and follow up responses to clients inquires and proposals in coordination with the Commercial team In partnership with the New Account Managers, establishes and maintains account relationships, emphasizing the expanded use of CSA Group services Prepares written pricing proposals for services for clients, working with the Commercial team and as required with the technical operations staff Participates in associations and outside organizations deemed appropriate by the Commercial Senior Manager Manages the relationship with clients by determining client needs and expectations Relates necessary information to operations to maintain customer satisfaction Represents CSA Group at assigned trade shows, exhibits, conferences and client presentations Identifies and communicates business opportunities and competitive trends Executes defined market strategies and business initiatives, as assigned Provides periodic written reports on calls, customer contact, proposals, quotes, expenses, travel and tradeshow activities, as well as oral presentation as required Evaluates industry reports, territory databases, external competitive information and develops territory analysis or provides input to others for presentation and reporting to manager Works cooperatively with others, as the lead or the support person in calls, trade shows, and presentations Maintains positive contacts within organization to exchange, explain and interpret information or ideas and follow up on clients' requests Participates in CSA Group Technical Networks as required and may support international standards development Explains the different product certification programs available to clients and the requirements for control of production Is able to explain test rationale and outcomes to customers Becomes fully knowledgeable in all national / international standards through research of standards, documentation, bulletins and technical articles and participates in Standards development work Shares knowledge with other staff and CSA Group as a whole through written or verbal communication and training events Performs other duties as assigned by the Commercial Senior Manager Preferred Education & Experience Bachelor's Degree in Engineering or equivalent experience, with six or more years of experience in specific commercial unit's industry; or a three years College Diploma in a relevant technological discipline, with 8-10 years of work experience in similar industry Knowledge of CSA Group, UL and IEC standards; variety of test procedures Knowledge of CSA Group programs and services Sales or Marketing experience preferred Mentoring skills Computer proficiency (word processing); keyboarding Strong problem-solving ability; detail oriented Ability to work independently High level of communication skills (verbal and written) Excellent listening and retention skills High level of initiative to meet or exceed targeted goals with minimal supervision Ability to cope with unpredictable schedule, regular work interruptions, multiple deadlines and targeted goals Independent sales generation and/or customer account management (telemarketing, marketing, sales) Public speaking - oral and written proposal and presentations Initiate and ability to develop new customer contacts Responsive and pleasant when dealing with external and internal customers, peers and co-workers Flexible in schedule and time management Strong organization, creativity and project management skills to plan for projects, events and conferences Problem resolution skills, to deliver high quality and timely services CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at ****************************** if you require accommodation in the interview process.

20600 Emerald Parkway, Cleveland, Ohio 44135 United States of America Why Oatey? Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries, with a commitment to delivering quality, building trust and improving lives. Today, Oatey operates a comprehensive manufacturing and distribution network comprised of industry leading family of companies: Oatey, Cherne, Keeney, Quick Drain, Hercules, Dearborn, Oatey Canada, William H. Harvey, Masters, Contact, Belanger, Lansas, and Durgo. At Oatey, we're doing big things - and by joining us, you'll have the chance to do big things too. You can build a strong career in an innovative, inclusive, high-performance environment, with the confidence that your company cares - about you, our customers and our world. Ready to make an impact in a place where you matter? - Oatey Co. is a privately held global corporation that manufactures and distributes products for plumbing professionals and consumers. The company is headquartered in Cleveland, Ohio and has manufacturing and distribution facilities located in the United States, Canada, Mexico, and China. Oatey products can be found in residential and commercial applications and have achieved excellent brand name recognition with plumbing professionals and consumers. The company continually strives to offer innovative solutions to any plumbing application, and products are backed with the highest quality technical and customer support programs in the industry. 2026 Oatey Summer Internship Program - The Oatey Intern Experience Interested in an internship with challenging projects, high visibility, professional networking, development, and fun? Oatey is currently seeking college students for the summer of 2026 to join our award-winning program: The Oatey Intern Experience. Oatey offers a 12-week summer internship that will expose you to meaningful work and exceed your expectations. You will be a part of a diverse, collaborative team environment yet experience your own personal and individual growth. Our interns deliver excellence through high engagement and performance, which is why we often hire them post-graduation*. * Based on outstanding performance and organizational needs What we're looking for… The Oatey Intern Experience supports our growing organization by attracting talented students to develop them into future leaders. It is unique with one-on-one mentorship, developmental feedback and coaching, lunch series, engaging networking events and weekly forums. You will work closely with experts to develop your skills and gain valuable insight in your chosen career field. Additionally, you will have exposure to all leadership levels of Oatey. Lastly, you will have a great time networking with other interns and forge lasting relationships. Oatey offers a vigorous program that includes: Learning and Development • Peer Mentoring • Challenging Team Projects • Community Involvement IT Analytics Intern Position Summary: Under the general supervision of senior IT leadership, the intern will complete a variety of assignments to support modern analytics at Oatey to include ingestion of new data sources, creating new data pipelines and transformations, creating new reporting views in SQL, working alongside business teams in the creation of Power BI reports and dashboards, and further improving the overall analytics community with new training content and documentation. These assignments will make a positive contribution to Oatey as well as provide the student with “hands-on” work experience. Expectations & Accountabilities… Responsible for the creation of at least one Power BI dashboard addressing a complex business analytics requirement. This may include new data sources, additional data transformations, and building out the necessary visualizations. Replace the legacy Tableau dashboard for our Service Desk with a new one created with Power BI, enhance and extend the capabilities beyond current features. Work alongside the analytics team in addressing the analytics backlog of requests, enhancements and improvements to the reporting environment. Create new training materials; short to-do videos, data lineage documentation, quick reference guides, and other artifacts as required. Based on level of experience and skill, may be leveraged to do more complex data analysis and modeling to build out predictive analytics. Depending on progress, may be requested to explore the geo-spatial analysis and capabilities in Power BI to meet market analysis requests. Other duties as assigned. What you'll need to be successful… Education and Certification: Pursuing BA/BS in Information Technology & Business or equivalent/related degree. Year: Junior or Senior GPA: 3.0 or greater Self-starter with an inquisitive mindset Structured and analytical thinking Demonstrated high initiative Experience with Structured Query Language (SQL) and Power BI Familiarity with statistical modeling or other data science practices Excellent written and oral communication skills Compensation Range for the Position: $20.00 USDHourly Target Cash Profit Sharing for the Position: N/A Offer amount determined by experience and review of internal talent. Equal Opportunity Employer The Oatey family of companies are an equal opportunity employer committed to Diversity, Equity, and Inclusion. We recruit, employ, promote, and offer competitive pay for all jobs without regard to race, color, creed, religion, sex, age, national origin, disability, sexual orientation, or any other characteristic protected by law.

We are seeking a technically adept and customer-focused professional to join our Service Delivery team. This position plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization. The Technical Support Specialist will help ensure the performance and stability of essential systems and tools, while identifying opportunities to improve processes, automate solutions, and enhance user experience. This role offers hands-on experience with enterprise applications including, but not limited to, Windows 11, Office 365, and Intune. Exposure to these platforms is supplemented by structured learning opportunities including LinkedIn Learning and technical boot camps, providing a strong foundation for career progression within IT. Responsibilities Provide comprehensive end-user support in an environment structured around 35% phone support, 55% off-phone tasks, 5% project involvement, and 5% training and development. Service Desk shifts: 7:00 AM-4:00 PM, 8:00 AM-5:00 PM, and 8:30 AM-5:30 PM. Deliver remote support using industry-standard tools to resolve technical issues efficiently. Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow. Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell TechDirect. Utilize ServiceNow for full lifecycle management of Incidents and Requests, ensuring thorough documentation and knowledge sharing. Gather and analyze data to inform technical decisions and recommend practical solutions to improve system performance. Evaluate software and hardware compatibility to support system upgrades and application rollouts. Engage with external vendors for escalated issue resolution beyond internal support capabilities. Provide technical support for companywide meetings, events, and conferences to ensure seamless execution. Monitor ServiceNow trends and resolution history to identify and recommend preventative measures. Contribute to a culture of innovation by proactively identifying opportunities to optimize the user support experience. Qualifications High School Diploma or GED required. Minimum of 2 years of experience in an IT support role. Experience working in a call queue environment is a plus. Familiarity with ServiceNow preferred. Demonstrated understanding of IT concepts and processes within an ITIL framework. Self-motivated with strong problem-solving skills and the ability to adapt in dynamic, fast-paced environments. Strong interpersonal skills with an emphasis on active listening, communication, and user rapport-building. Proven ability to collaborate effectively across technical teams and resolver groups. Excellent verbal and written communication skills. Commitment to representing the IT department professionally and positively in all business interactions. General awareness of cybersecurity best practices and ability to provide basic guidance to end users. We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted. #BPUS

The Manufacturing Engineering Specialist serves as a Subject Matter Expert (SME) for assigned manufacturing processes and equipment, with a primary focus on Clifford welding systems, shearing operations, and other grating production equipment and processes. This role supports operational excellence by analyzing current processes, identifying improvement opportunities, and leading approved projects from concept through implementation and standardization. As a faith-based organization rooted in biblical principles, we strive to reflect these values in our work, relationships, and decision-making. We expect all associates to learn, embrace, and actively model our core values through their actions, choices, and collaboration with others. This commitment is essential to sustaining our culture and achieving shared success. This job description does not describe all activities, duties, responsibilities, or physical demands that are required of the employee for this job. Likewise, the work environment described is merely representative. Duties, responsibilities, activities, physical demands, and work environment may change at any time with or without notice. ESSENTIAL DUTIES/RESPONSIBILITIES: Act as a Subject Matter Expert (SME) for assigned manufacturing equipment, processes, and production methods. Analyze current manufacturing processes to identify opportunities for improvement in safety, quality, cost, delivery, and efficiency. Develop improvement concepts, including technical justification and return-on-investment (ROI) analysis, and submit recommendations for approval. Lead approved projects through implementation, oversight, validation, and monitoring until improvements become standard practice. Develop, write, and maintain Standard Operating Procedures (SOPs) and standard work instructions. Train and support operators in standard processes and procedures. Research, specify, and procure tooling, fixtures, equipment, and services as required. Design or support the creation of fixtures, weldments, and machined components. Develop and maintain effective working relationships with internal team members and other subject matter experts to support project execution. Establish and maintain professional relationships with suppliers, equipment manufacturers, and service providers to support project goals. Learn all aspects of assigned subject matter through hands-on experience, research, training, and collaboration to successfully complete projects. Support and assist with other projects as assigned. Troubleshoot and solve technical issues with the manufacturing equipment. Provide technical support to Maintenance during machine breakdowns. EDUCATION, WORK EXPERIENCE, AND PROFICIENCIES: Associate's degree or higher in Engineering, Manufacturing, Industrial Technology, or a related field preferred, or equivalent combination of education and experience. Experience in a manufacturing or industrial environment required. Experience with welding systems, shearing equipment, or fabricated products preferred. Required Skills and Abilities Strong problem-solving and analytical skills. Ability to manage and prioritize multiple projects simultaneously. Effective interpersonal and communication skills; able to work well with others. Willingness to lead projects within assigned skill and knowledge areas. Ability to train and coach production personnel. Ability to write clear and effective SOPs and standard work documentation. Proficient with Microsoft Office applications. Experience using Fusion 360, SolidWorks, or similar 3D modeling software. Ability to work both hands-on and in a planning/coordination role as needed. Physical Requirements Ability to work in a manufacturing environment. Ability to stand, walk, bend, and work around industrial equipment as required. Ability to occasionally lift up to 50 pounds with or without reasonable accommodation. Work Environment Manufacturing plant environment with exposure to noise, moving equipment, and industrial conditions. Combination of office-based and shop-floor work. Travel may be required as necessary. EEO STATEMENT: Our company provides equal employment opportunities to all applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other characteristic or status protected under local, state, or federal laws.

Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: This role provides comprehensive technical support by testing, documenting, and troubleshooting products, delivering training and jobsite evaluations, and collaborating with colleagues, customers, and industry partners to ensure proper application, performance, and continuous improvement. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide accurate, timely product application, qualification, and troubleshooting support for colleagues and external partners. Assist with on-site product application, training, and substrate reviews. Support creation and maintenance of technical documentation, training programs, marketing collateral, and testing/validation reports. Collect and analyze laboratory data for product- or project-specific testing. Perform in-field and in-house lab testing for chemical compatibility, adhesion, new applications, product development, and competitor analysis. Conduct job site evaluations with customers and sales reps to recommend proper products and installation methods. Draft technical communications including installation instructions, job qualification parameters, and competitive product comparisons. Provide timely answers to product usage, specification, repair, environmental, and jobsite problem inquiries. Ensure proper product performance through correct application and jobsite qualification techniques. Deliver clear technical support and recommendations to stakeholders, leveraging knowledge of Tremco's product portfolio. Actively participate in industry organizations to stay informed on trends and standards Develop and prepare precise technical drawings and documentation Identify, address, and escalate product performance issues as appropriate Support laboratory functions and adjacencies (ex. ASTM, waste management, ISO, Procurement, etc.) Perform all other duties as assigned EDUCATION REQUIREMENT: Bachelor's degree or High school diploma + 4 years' experience in the same or similar role in lieu of degree is acceptable. EXPERIENCE REQUIREMENT: 2+ years' related experience. PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, smell, and lift up to 50 lbs. BENEFITS AND COMPENSATION: The hourly rate/salary range for applicants in this position generally ranges between $66,434 and $83,044. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: This role provides comprehensive technical support by testing, documenting, and troubleshooting products, delivering training and jobsite evaluations, and collaborating with colleagues, customers, and industry partners to ensure proper application, performance, and continuous improvement. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide accurate, timely product application, qualification, and troubleshooting support for colleagues and external partners. Assist with on-site product application, training, and substrate reviews. Support creation and maintenance of technical documentation, training programs, marketing collateral, and testing/validation reports. Collect and analyze laboratory data for product- or project-specific testing. Perform in-field and in-house lab testing for chemical compatibility, adhesion, new applications, product development, and competitor analysis. Conduct job site evaluations with customers and sales reps to recommend proper products and installation methods. Draft technical communications including installation instructions, job qualification parameters, and competitive product comparisons. Provide timely answers to product usage, specification, repair, environmental, and jobsite problem inquiries. Ensure proper product performance through correct application and jobsite qualification techniques. Deliver clear technical support and recommendations to stakeholders, leveraging knowledge of Tremco's product portfolio. Actively participate in industry organizations to stay informed on trends and standards Develop and prepare precise technical drawings and documentation Identify, address, and escalate product performance issues as appropriate Support laboratory functions and adjacencies (ex. ASTM, waste management, ISO, Procurement, etc.) Perform all other duties as assigned EDUCATION REQUIREMENT: Bachelor's degree or High school diploma + 4 years' experience in the same or similar role in lieu of degree is acceptable. EXPERIENCE REQUIREMENT: 2+ years' related experience. PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, smell, and lift up to 50 lbs. BENEFITS AND COMPENSATION: The hourly rate/salary range for applicants in this position generally ranges between $66,434 and $83,044. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: This role provides comprehensive technical support by testing, documenting, and troubleshooting products, delivering training and jobsite evaluations, and collaborating with colleagues, customers, and industry partners to ensure proper application, performance, and continuous improvement. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide accurate, timely product application, qualification, and troubleshooting support for colleagues and external partners. Assist with on-site product application, training, and substrate reviews. Support creation and maintenance of technical documentation, training programs, marketing collateral, and testing/validation reports. Collect and analyze laboratory data for product- or project-specific testing. Perform in-field and in-house lab testing for chemical compatibility, adhesion, new applications, product development, and competitor analysis. Conduct job site evaluations with customers and sales reps to recommend proper products and installation methods. Draft technical communications including installation instructions, job qualification parameters, and competitive product comparisons. Provide timely answers to product usage, specification, repair, environmental, and jobsite problem inquiries. Ensure proper product performance through correct application and jobsite qualification techniques. Deliver clear technical support and recommendations to stakeholders, leveraging knowledge of Tremco's product portfolio. Actively participate in industry organizations to stay informed on trends and standards Develop and prepare precise technical drawings and documentation Identify, address, and escalate product performance issues as appropriate Support laboratory functions and adjacencies (ex. ASTM, waste management, ISO, Procurement, etc.) Perform all other duties as assigned EDUCATION REQUIREMENT: Bachelor's degree or High school diploma + 4 years' experience in the same or similar role in lieu of degree is acceptable. EXPERIENCE REQUIREMENT: 2+ years' related experience. PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, smell, and lift up to 50 lbs. BENEFITS AND COMPENSATION: The hourly rate/salary range for applicants in this position generally ranges between $66,434 and $83,044. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight. We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We're growing - join our World Group family today! World Group | Our Culture: ******************************************* World Group | About: *************************** About This Role: World Group is currently looking for a systematic and collaborative person to join our family as an IT Technical Support Specialist for our Corporate Headquarters located in Rocky River, OH! The IT Technical Support Specialist provides technical support to end users by researching and answering questions, troubleshooting problems and maintaining workstation. Does this sound like you or fit your experience? Get in touch with us by applying here. Duties and Responsibilities Provides answers to clients by identifying problems, researching answers and guiding client through corrective steps. Creating and Maintaining user accounts in an Active Directory hybrid environment Enrolling Users, Updating and Maintaining MDM profiles within Workspace ONE. Troubleshooting and assisting end users within Horizon VDI Environment. Directing employees on how to setup company workstations or physically setting them up. Setting up (Laptops with docking stations and dual monitor setups) Troubleshooting and configuring company printers (print server). Maintaining and updating location access withing Brivo. Qualificitions Problem Solving Skills 2+ Years of Help Desk Experience Excellent Verbal Communication Skills Microsoft Operating Systems Phone Skills Excellent Customer Service Skills Quality Focus PC Proficiency System Administration is preferred, but not required. Education High School Diploma or GED required Bachelor's Degree preferred Working Conditions Normal office working conditions with low noise level in an open environment Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job. Regularly required to talk and hear Ability to sit for extended periods of time Ability to perform desk-based tasks Benefits/Perks: Competitive compensation Benefits package: Medical, Prescription, Dental, Vision Life, AD&D, & Disability insurance Employee Assistance Program Financial planning 401(k) plan with up to 6% company match Paid Time Off Professional development & growth opportunities Tuition assistance Casual dress code Flexible work arrangements Bonus Eligibility

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Job Description Key's IT Service Desk is responsible for providing technical support for all hardware, software and network connectivity issues throughout the Corporate and Retail Key Bank Enterprise. We strive to attain a high first call resolution while providing exemplary client service for our internal employees and contractors. Phone Based Support • Answer incoming calls at your desk through a wired headset • Perform initial problem determination with your client • Utilize remote control tools to resolve client issues • Utilize Service Manager Knowledge base containing over 9000 Knowledge Articles to resolve client issues • Document client interaction and steps taken in Service Manager • Resolve your call using all available resources, striving for First Call Resolution or sending a ticket to support when necessary • Stay informed, read internal communications and participate in daily group chat feeds • Manage your time effectively, use escalation guidelines • Manage After Call Work and Auxiliary time daily 50 minutes or less • Receive 2 - 15 minute breaks, self-scheduled based on phone availability • Receive a half hour lunch for an 8.5 hour workday, scheduled by management Qualifications Technical Support With at least 3 years of experience Inbound Call Center With at least 3 years of experience Typing at 35 WPM Additional Information To know more on this position or to schedule an interview, please contact; Maria Nerizza De Mesa ************ maria.demesa[@]collabera.com

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job Description SUMMARY OF JOB: The Technical Support Analyst is responsible for providing 1st level support and coordination of incident resolution on behalf of the IT department. The Analyst will also conduct field visits to business locations for onsite troubleshooting and installation or replacement of equipment. The Analyst will report to the Help Desk Manager. DUTIES & RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: Troubleshoot and resolve IT issues via phone, email and in-person channels for desktop pcs, laptops, mobile devices, software applications, network and peripheral equipment. Ensure all incidents are resolved against service level agreements including logging and tracking of support requests Partner with internal IT teams and vendors to resolve incidents Proactively learn and train peers on new products, services and technical solutions within organization Build and maintain knowledge base for support and incident management Configure new PCs using an SCCM imaging process and deploy to business locations. Participate in a weekly on-call rotation for after-hours support KNOWLEDGE, SKILLS & ABILITIES REQUIRED: 1-3 years of experience working in a Help Desk or Service Desk role Associates or Bachelor degree in Information Technology or a related field preferred Basic operating system (desktop/OS), networking and applications experience including familiarity with Microsoft platforms (Windows 11, Server 2008 or higher, Active Directory, etc.), mobile devices (Apple and Android) Experience with PC imaging and hardware repair. Experience using incident and problem management ticketing solutions Experience with troubleshooting and escalation of incidents including documentation, diagnosing and following first-level-resolution steps Strong customer service ethic Excellent verbal and written communication skills Excellent analytical and problem solving skills Ability to prioritize and quickly resolve issues HowardHanna.com Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees. Powered by JazzHR CPxVg3E7mB

LOCATED IN AURORA, OHIO*** About Us LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure an uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers. Position Description: IT Support Specialist The IT Support Specialist provides Tier 1 and Tier 2 technical support across the organization, ensuring that employees have reliable access to the hardware, applications, and systems they need to perform at their best. This role works hands-on with Windows devices, Microsoft 365, enterprise applications, networking basics, and manufacturing-floor tools. This is a great opportunity for someone early in their IT career who thrives in a fast-paced environment, enjoys solving technical problems, and takes pride in providing excellent service. Key Responsibilities: End-User Support Provide Tier 1 & Tier 2 support for desktops, laptops, mobile devices, and corporate applications. Troubleshoot issues involving connectivity, user identity/access, device performance, and software errors. Support both office employees and manufacturing-floor personnel. System Setup & Configuration Set up and configure Windows devices, printers, user accounts, MFA/security tools, and standard apps. Assist new hires with workstation setup and onboarding support. Application & System Support Assist with ERP system support and enhancements. Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and general business applications. Participate in new system rollouts, upgrades, and implementation projects. Ticketing & Documentation Log, track, and resolve support tickets according to defined SLAs. Maintain accurate documentation, device lifecycle records, and asset inventory. Report recurring issues to the IT team to drive long-term solutions. Operational Support Assist with hardware imaging, network troubleshooting, and basic IT maintenance tasks. Support IT initiatives and contribute to continuous improvement of support processes. Qualifications: Required 1-4 years of IT support, help desk, or service desk experience. Strong troubleshooting abilities across hardware, software, and networks. Excellent communication and customer service skills. Hands-on experience with: Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) Windows operating systems Basic networking (DNS, DHCP, Wi-Fi, VPN) Ability to support manufacturing-floor technology and work onsite as needed. Preferred Experience with ERP systems, ticketing platforms, or endpoint management tools. Exposure to Active Directory or Azure AD. Knowledge of IT asset management practices. Education Associate degree or higher in Information Technology, Computer Science, or a related field preferred. Equivalent hands-on experience will be considered in lieu of a degree. Industry certifications are a plus, including: CompTIA A+, Network+, Security+ Microsoft 365 Fundamentals (MS-900) Microsoft Certified: Modern Desktop Administrator Associate Who Thrives in This Role Someone who loves solving problems and helping people Someone who communicates clearly and stays calm under pressure Someone who is eager to learn and grow in an enterprise IT environment Someone who takes initiative and follows through What We Offer: Competitive pay with performance incentives 100% company-paid medical, dental, and vision 401(k) with company match 3 weeks PTO, 8 paid holidays, and 2 floating holidays Why You Will Love Working with Us: Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects. Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement. Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life. Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees. Salary Description $85,000 to $114,00

This role is responsible for coordinating and executing IT projects, gathering business requirements, and ensuring smooth operations of software, hardware, and systems. It requires strong troubleshooting skills, the ability to identify improvement opportunities, and experience facilitating major incident and change processes. Candidates should have a solid understanding of ITIL and ITSM practices, excellent communication and organizational skills, and the ability to mentor junior staff. A college degree, several years of IT operations experience, and flexibility for travel and on-call availability are essential. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements -Bachelors Degree -4+ years of experience in IT operations -Strong understanding of ITIL and ITSM practices -Excellent communication, collaboration, and organizational skills -Strong analytical, troubleshooting, and problem-solving skills Experience working in Freshservice

I am looking for a Help Desk/IT Support Analyst for a direct hire opportunity in Downtown Cleveland. I found your resume on line and would like for you to review the information below. If this description looks like an opportunity you would like to consider, forward me a clean version of your most current resume. If you know someone who may be a fit otherwise, feel free to share my contact information with them. ************ x208 or [email protected] Job Title: IT Support Analyst (Help Desk) Status : Non-exempt (overtime paid) Work Schedule: Th, Fri, Sat, Monday 12pm till 10pm SCOPE OF RESPONSIBILITY: IT Support is the team responsible for servicing support queries to the global IT support telephone numbers and mailboxes. The team is based in Cleveland, Ohio. IT Support Analysts are responsible for the initial contact and support of the end user community for Firm-wide hardware, business critical applications and simple networking issues by investigating, researching, troubleshooting and/or escalating issues in an efficient manner. Technology-related queries are received from internal and external clients via telephone, email, third party vendors, or walk-ups and recorded in the team's service desk management tool (ServiceDesk Plus). The position reports to the local IT Support Manager with a dotted line to the remote IT Support Manager, forming an international support team. The IT Support Analyst is required to have a good working relationship with the end-user community, vendors and all other areas of the Technology department. PRIMARY DUTIES: Answers IT Support phones in a polite and professional manner and responds to support queries submitted by email and other means in a timely manner. Monitors IT Support voice mailbox. Obtains accurate and pertinent details and records all requests into the service desk management tool. Categorizes and prioritizes incoming requests to identify trends and set resolution timescales based on impact and urgency of the issue. Escalates tickets which cannot be resolved to the appropriate technology teams, such as Technical Infrastructure, Systems Development, Practice Support, and office-level technology support staff. Assists in the resolution of all technology-related questions or problems. Areas of support include: Dell laptops and desktops, HP printers, Microsoft Office 2010, Legal MacPac, Best Authority, Nuance, iPhone, iPad, Android, BlackBerry and remote access tools. IT Support team maintains ownership of all requests and follows up with users and colleagues to ensure that calls are handled within the set timescales. Performs follow-up on resolved calls as requested. Reports relevant facts for any reported system problems such as malfunctions, slowdowns, or other anomalies to the appropriate technology team. Assists with the communication of problems within the IT Support team and the Technology department using the Problem feature in the service desk management tool. Researches, develops and documents best practices and standard procedures using the knowledge management features of the service desk management tool. Shares knowledge and experience with colleagues across the department. Assists in the creation and review of end-user documentation to ensure accuracy and consistency. Assists with project work, such as testing new software, training new hires and providing insight into any end-user support issues on all new software and projects, as time permits. Other collateral duties, as assigned. Qualifications MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE High School Diploma Three years computer-operations experience, preferably in a Windows environment Advanced educational courses are preferred SKILLS Experience of working within a customer service environment Knowledge of Microsoft Office Professional 2010 or earlier Knowledge of Microsoft Windows 7 or earlier Knowledge of desktop applications and their use in a legal environment Experience with PC-based systems, mobile devices and remote access tools Suitable IT qualification at NVQ level (or equivalent) is desirable PERSON SPECIFICATION Focus on customer care Ability to empathize with people Excellent communication and interpersonal skills Good attention to detail Good organizational skills Ability to work well under pressure Ability to multitask Additional Information Direct Hire

Job DescriptionSummary Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a plus! Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Connectwise RMM and Autotask PSA Experience a plus Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummary Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of aHelp Desk Support Level II Technician. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a plus! Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Connectwise RMM and Autotask PSA Experience a plus Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Cleveland, OH