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Technical Field Specialist
Cognizant 4.6
Technical specialist job in San Jose, CA
Cognizant is one of the world's leading professional services companies, we help our clients modernize technology, reinvent processes and transform experiences, so they can stay ahead in our constantly evolving world. Cognizant is looking to expand our Field Operations team and your skills are needed. Are you interested? If so, please apply in order to be considered. We look forward to reviewing your application!
Working under the direction of the CTS Project Manager/Workflow Lead while collaborating close with Operations Lead, the Technical Field Specialist will provide direct technical support in t development, preparation, operation, and post-processing of in-field data collection experiment and pilots. The CTS Technical Field Specialist will serve as the in-field coordinator of such programs, bo collecting data hands-on and guiding the work of less technical CTS field operators to ensure the operation is running efficiently and according to requirements communicated by the CTS Field Operations Manager and Operations Lead and by the Client Program Managers and Engineers. This role offers an exciting opportunity to support pioneering work being done at a to technology company.
Please note: Candidate must be physically active - have experience and interest in hiking, biking and running with ability to do so for extended periods of times (additional physical activities a plus
Preparation work will include:
Working with the CTS Project Manager/Workflow Lead and Operations Lead on the intake, documentation, staffing, and scheduling of new Client pilot requests:
o Writing up pilot project charters
o Documenting and validating operational workflows
o Conducting in-field operator training
Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity, etc.), engaging with and asking clarifying questions of the CTS staff
Ensuring that devices are configured to run properly based on the requirements and that data can be collected and successfully passed to backend systems.
Working with the CTS staff (Operations Lead, Tools POC, QC, and MIS) and Client Engineers to test, troubleshoot, and resolve device and backend data/technical setup issues before pilots begin
Triaging and performing initial debugging, as well as resolving issues directly whenever possible
Driving resolution of issues by opening and tracking bugs assigned to other CTS or client staff
Obtaining required devices from inventory and configuring those devices for CTS field operators.
In-Field work will include:
Conducting trial runs to assure that devices and connections to backend systems are working properly, partnering with CTS staff (Operations Lead, Tools POC, QC, and MIS) to debug and resolve any issues encountered, as well as engaging Client Program Managers and Engineers when necessary
Conducting and leading in-field data collection.
Providing frequent status updates.
Addressing any technical issues that occur in the field, including extracting device
diagnostic logs, opening bugs and escalating to other CTS and Client Staff as required.
Triaging and performing initial debugging, as well as resolving issues directly whenever possible
Driving resolution of issues by opening and tracking bugs assigned to other CTS or client staff
Post-Operations work will include:
Documenting and reporting on:
Pilot results
Downtimes for different apps, tool issues, and bugs that impact pilot operations
Sharing observations/feedback and opportunities for efficiency and automation
Verifying that data collected has successfully transferred to backend systems, engaging CTS staff (Operations Lead, Tools POC, QC, and MIS) and client program managers and engineers as required
Following up with the CTS staff (Operations Lead, Tools POC, QC, and MIS) and Client Engineers to drive the resolution of open bugs
Participating in data analysis and extraction as required.
Proactively identifying areas for program and workflow improvement.
Requirements:
BA/BS degree, or min. 2-3 years of relevant testing / support experience is required.
Must have 1+ years of QA testing or technical support experience of Mobile Apps
Familiarity with Mobile & web technologies + organizational tools like Google Spreadsheets /Excel (SQL, Javascript, etc skills a plus)
Ability to work on feet for several hours and in indoor/outdoor environments during all types of weather
Strong verbal and written English communication skills with the ability to communicate cross functionally with local and global teams/stakeholders
Strong teamwork skills
Ability to represent the company in a professional manner
Comfort with a fast paced environment
Driver's license and ability to drive and use other forms of transportation to conduct pilots at various local venues including Client offices, stand alone stores, and shopping malls.
o Some US-based travel may be required
o Ability to pass driver history restrictions
Aptitude for learning new technologies
Strong organizational skills and superior attention to detail
Strong analytical and problem-solving skills
Ability to meet deadlines and schedules and be accountable
Ability to document testing results in a detailed and organized manner
Ability to create or refine processes and identify opportunities for improvement
Background and Driving Record
No DUI convictions in the past five (5) years
No hit and run convictions
No driver's license suspensions in the past five (5) years
No more than two (2) moving violations or chargeable accidents within past four (4) years
Valid US driver's license (no temporary permits)
International drivers have 90 days after enrollment date to obtain a US license
Have no criminal record
Salary and Other Compensation:
The hourly rate for this position is $25 - $28 per hour, dependent on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
$25-28 hourly 19m ago
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Non-Technical Sourcer - E-Commerce - San Jose (Third-Party Associate)
Tiktok 4.4
Technical specialist job in San Jose, CA
About the Team Our E-commerce team is at the heart of crafting the entire commerce experience that connects creators, sellers, and buyers across the globe. Our team builds the innovative technology that powers everything from live shopping and product discovery to checkout and logistics, making shopping on TikTok joyful, engaging, and effortless.
Operating in a fast-paced, constantly evolving environment, our Talent Acquisition team prioritizes agility, innovation, and impact. Our team partners across diverse functions to build a world-class workforce and support TikTok's continued growth.
As a Sourcer on this team, you'll be central to our talent acquisition efforts - owning the discovery and engagement of exceptional talent. Success in this role requires a high degree of ownership, a strong bias for action, and the ability to adapt quickly in a fluid hiring landscape. You'll bring deep expertise in talent mapping and competitor analysis, leveraging market intelligence to inform strategy and stay ahead of trends. While the pace and shifting priorities can be challenging, they also present an exciting opportunity for a proactive, strategic Sourcer to make a lasting impact on the future of our organization.
Responsibilities
As a Recruiting Sourcer, you'll lead the end-to-end sourcing process (excluding final offer extensions) for high-impact roles, with a focus on identifying, engaging, and delivering exceptional talent. This role demands more than reviewing resumes-it calls for a strategic, proactive mindset and a deep understanding of business needs, team dynamics, and what distinguishes top-tier candidates.
Success requires strong organization, adaptability, and a relentless commitment to both speed and quality. You'll thrive by taking initiative, navigating ambiguity, and applying sharp business acumen in a fast-paced, high-stakes environment.
You'll be responsible for:
* Developing Targeted Sourcing Strategies: Partner with hiring managers and recruiters across both English-speaking and Chinese-speaking regions to craft tailored sourcing strategies, leveraging platforms like LinkedIn, niche job boards, and internal databases to proactively headhunt hard-to-find talent. Your ability to negotiate and influence during candidate conversations will be critical to securing top-tier candidates.
* Engaging and Evaluating Talent: Conduct thorough outreach, pre-screening, and interviews to evaluate candidate fit, motivation, and potential. Summarize detailed candidate profiles that highlight key differentiators, providing actionable insights to hiring teams.
* Owning the Process: Manage the full lifecycle of sourcing responsibilities with structure and organization, from reviewing candidate queues to scheduling interviews, following up on feedback, and ensuring a seamless candidate experience. You'll anticipate challenges and address them proactively to keep the process moving.
* Understanding the Market: Dive deep into the talent landscape by conducting competitor analysis and talent mapping to inform hiring strategies. Collaborate with the business to provide data-driven insights on industry trends, talent availability, and market dynamics.
* Build Relationships: Cultivate and maintain robust talent pipelines to meet current and future hiring needs, nurturing candidate relationships to ensure a steady flow of high-quality prospects.
* Driving Excellence: Maintain meticulous records in the ATS and sourcing tools, ensuring data accuracy and delivering regular updates on sourcing progress and key metrics to stakeholders.Minimum Qualifications:
* 1-5 years of sourcing experience across diverse, non-technical functions, in either an in-house or agency setting.
* Fluency in both English and Mandarin required: The role involves frequent communication with global teams, clients, and stakeholders in English-speaking regions as well as Chinese-speaking markets. Proficiency in Mandarin is essential to effectively engage with Chinese-speaking partners and understand cultural nuances, ensuring smooth cross-cultural collaboration.
* Strong ability to prioritize, multitask, and operate effectively in a fast-paced, dynamic environment.
* Excellent communication and organizational skills, with keen attention to detail.
* Proficient in sourcing tools and techniques, including LinkedIn Recruiter, Boolean search, and other professional platforms.
* Data-driven mindset with the ability to generate and present actionable insights and reporting to stakeholders.
Preferred Qualifications:
* 1+ years of experience sourcing or recruiting in high-growth, fast-paced, or startup-like environments.
* Ability to navigate global, rapidly evolving organizations with adaptability and resilience.
* Proven success supporting high-volume requisitions while partnering closely with regional stakeholders.
* Demonstrated stakeholder management skills, with the ability to build trust and influence across multiple levels of an organization.
Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 12-month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice **************************************
$96k-165k yearly est. 60d+ ago
Technical Support Specialist (Full Time)
Pebble Beach Resorts 4.5
Technical specialist job in Pacific Grove, CA
The Technical Support Specialist will provide first line technical support (on-site and by phone) for all Pebble Beach Company business operations and corporate functions. This person will also assist with creating technical documentation and work with our knowledge base. They are also responsible for installing, configuring, and maintaining all the technology (hardware and software) for the divisions of the Pebble Beach Company.
Company Background:
For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.
Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.
Essential Duties & Responsibilities:
* Diagnose and correct software problems, including user errors, configurations errors, and bugs.
* Diagnose and repair hardware; including printers, computers, terminals, and communication devices.
* Perform routine preventive maintenance, as scheduled.
* Create, assign, and track tickets for escalated tickets to the rest of the IT team.
* Document key troubleshooting processes. Develop technical documentation for employees.
* Contribute to and maintain the knowledge base.
* Organize assets, systems, and documentation.
* Install, upgrade, configure, and maintain hardware/software.
* Maintain organization and inventory of lab, shed and related areas.
* Complete projects assigned by manager on time.
* Answer first level support calls - logging all requests into the service desk ticketing system.
* Provide first level phone support for common system problems.
* Offer service and customer assistance during field visits.
* Manage all on-site installation, maintenance, and repairs to ensure proper documentation of all related processes.
* Comply with all Pebble Beach Company safety and health policies and procedures.
* Work independently to provide first line technical support.
* Must be able to work weekends and after-hours support on a rotational basis as needed.
* Other tasks as assigned by manager.
Absolutely Required Skills:
* 1 year of help desk or technical support experience.
* Excellent problem-solving abilities and communication skills.
* Must have strong attention to detail.
* Good at conveying complex ideas and likes to solve technical challenges.
* Must be a self-motivated team player.
* A passion for technology and world class customer service.
* Enjoys learning new technologies.
* Valid California driver's license with current DMV printout required.
* College degree required.
Familiarity with the Following is a Plus:
* Windows 10 and MS Office suite experience.
* Imaging and deploying software with Microsoft SCCM.
* Configure and setup of Avaya Phones.
* Experience working with Point of Sale (POS).
* Experience with ticketing system.
* Cable tracing and punching down.
Why work for Pebble Beach Company:
* Competitive Pay: $27.00 - $30.00/hour.
* Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
* Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
* We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
* Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
* Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
* Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
$27-30 hourly 56d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical specialist job in Salinas, CA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$37k-53k yearly est. 13d ago
Technical Support Specialist
Dataflow Business Systems Inc. 3.8
Technical specialist job in Salinas, CA
As the Technical Support Specialist in a Managed Service Provider (MSP) environment, you will provide hands-on and remote IT support for various client organizations. Your responsibilities include troubleshooting hardware, software, and network issues, setting up and configuring workstations, managing peripheral devices, and assisting with software installations. Youll collaborate with the internal IT team to resolve complex issues, maintain accurate documentation, and ensure timely resolution of client requests. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities:
On-site troubleshooting for hardware, software, and networking issues.
Setup, configure, and maintain workstations and peripheral devices.
Assist with software installations and updates.
Provide technical support to clients and document resolutions.
Collaborate with remote teams and escalate complex issues as needed.
Qualifications:
Basic knowledge of IT systems, networking, and troubleshooting.
Strong communication skills and customer service orientation.
Ability to work independently and manage multiple tasks.
Experience in an MSP or similar environment is a plus, but not required.
Job Type: Full-time
Work Location: In person
$43k-60k yearly est. 8d ago
IT Help Desk Technician - Day Shift
Foxconn Industrial Internet-FII
Technical specialist job in San Jose, CA
Job DescriptionJob Summary:The IT Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective technical support to internal users. You'll be responsible for diagnosing and resolving hardware, software, and network problems,
escalating complex issues when necessary. Your role is vital in maintaining user
productivity and ensuring our IT services align with Ingrasys' operational needs and global
IT standards.
Key Responsibilities:
First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
Troubleshooting & Resolution: Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems.
System & Application Support: Assist users with common operating system issues (Windows, mac OS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings.
User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems.
Hardware & Software Deployment: Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards.
Documentation & Knowledge Base: Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues.
Escalation & Collaboration: Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution.
IT Standards Adherence: Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practices.
Customer Service Excellence: Provide consistent and excellent customer service, maintaining a positive and helpful attitude while guiding users through technical solutions and ensuring a positive user experience.
Perform additional responsibilities as needed to support business objectives.
Qualifications:
Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+).
2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector.
Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues
Familiarity with Active Directory for user and computer management, including password resets and group policy basics.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN).
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users.
Strong interpersonal skills and a highly customer-service-oriented approach.
Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure.
Self-motivated with a strong desire to learn and adapt to new technologies and processes.
Salary Range: $80k - $96k per year
Shift: Starting at 7:30 am
Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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$80k-96k yearly 12d ago
Technical Field Specialist - fans of skiing and swimming
TSMG
Technical specialist job in San Jose, CA
Job DescriptionWorking under the Field Operations Manager and collaborating closely with the Operations Lead, the Technical Field Specialist will provide direct technical support in the development, preparation, operation, and post-processing of in-field location data collection experiments and pilots.
The Technical Field Specialist will be collecting data while skiing and swimming using specific data collection equipment provided by us.
This role is an exciting opportunity to support leading-edge work being done at a top tier technology company. Preparation work will include:
Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity, etc.);
Ensuring that devices are configured to run properly based on the requirements and that data can be collected and successfully passed to backend systems;
Obtaining required devices from inventory and configuring those devices for field operators.
In-field work will include:
Conducting trial runs to assure that devices and connections to backend systems are working properly;
Conducting and leading in-field data collection while skiing or swimming (the activity might differ from day to day);
Providing frequent status updates;
Addressing any technical issues that occur in the field, including extracting device diagnostic logs, opening bugs and escalating to Client Staff as required.
Post-operations work will include:
Documenting and reporting on: pilot results and downtimes for different apps, tool issues, and bugs that impact pilot operations;
Verifying that data collected has successfully transferred to backend systems;
Participating in data analysis and extraction as required;
Proactively identifying areas for program and workflow improvement.
Qualifications required:
BA/BS degree, or min. 2-3 years of relevant testing/support experience is required;
Must have 1+ years of QA testing or technical support experience of Mobile Apps;
Familiarity with Mobile & web technologies organizational tools like Google Spreadsheets/ Excel (SQL, Javascript, etc skills a plus);
Good skiing an swimming skills, physically able to perform these activities for prolonged periods of time
Strong verbal and written English communication skills with the ability to communicate cross-functionally with local and Global teams/stakeholders;
Strong teamwork skills;
Driver's license and ability to drive and use other forms of transportation to conduct pilots at various local venues including client offices, stand alone stores, and shopping malls;
Clean driver's and criminal record.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$65k-99k yearly est. 6d ago
Technical Field Specialist
Tsmg
Technical specialist job in San Jose, CA
Technical Field Specialist will serve as the in-field coordinator of programs, both collecting data hands-on and guiding the work of less technical field operators to ensure that the operation is running smoothly and according to requirements communicated by the Field Operations Manager and Operations Lead and by the Client Program Managers and Engineers.
This role offers an exciting opportunity to support leading-edge work being done at a top tier technology company.
Preparation Responsibilities:
Collaborating with the Project Manager/Workflow Lead and Operations Lead on intake, documentation, staffing, and scheduling of new client pilot requests.
Writing pilot project charters.
Documenting and validating operational workflows.
Conducting in-field operator training.
Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity).
Communicating with Operations Lead, Tools POC, QC, MIS, and Client Program Managers/Engineers for clarification and validation.
Ensuring devices are properly configured and capable of collecting and transmitting data to backend systems.
Testing, troubleshooting, and resolving device and backend setup issues before pilot start.
Performing triage and initial debugging of technical issues.
Resolving issues directly or escalating by opening and tracking bugs assigned to Client staff.
Obtaining and configuring required devices for field operators.
In-Field Responsibilities:
Conducting trial runs to validate device performance and backend connectivity.
Partnering with client staff to debug and resolve technical issues encountered in the field.
Engaging Client Program Managers and Engineers when required.
Leading and conducting in-field data collection activities.
Providing frequent status updates during field operations.
Addressing and resolving technical issues, including extracting device diagnostic logs and escalating as needed.
Triaging and debugging technical problems in real-time.
Opening and tracking bugs with appropriate Client personnel.
Post-Operations Responsibilities:
Documenting and reporting on pilot results.
Reporting downtimes, tool issues, and bugs affecting pilot performance.
Sharing observations, feedback, and opportunities for process improvement and automation.
Verifying successful data transfer to backend systems.
Engaging the staff and Client Program Managers/Engineers to ensure complete issue resolution.
Following up to close open bugs.
Participating in data analysis and extraction as needed.
Proactively identifying opportunities for program and workflow improvements.
Key requirements:
BA/BS degree or a minimum of 2-3 years of relevant testing or support experience.
At least 1 year of QA testing or technical support experience with mobile applications.
Familiarity with mobile and web technologies, as well as organizational tools such as Google Spreadsheets and Excel.
Knowledge of SQL and JavaScript is a plus.
Ability to work on foot for extended periods and in various indoor/outdoor conditions and weather.
Strong verbal and written communication skills in English, with the ability to collaborate across local and global teams.
Demonstrated teamwork and collaboration skills.
Professional demeanor and ability to represent the company appropriately.
Comfortable working in a fast-paced environment.
Valid driver's license and the ability to drive or use alternative transportation for fieldwork at various locations (e.g., client offices, stores, malls).
Quick learner with the aptitude for understanding new technologies.
Excellent organizational skills and strong attention to detail.
Strong analytical and problem-solving abilities.
Ability to meet deadlines and take ownership of assigned tasks.
Capable of documenting testing results clearly and systematically.
Ability to create or improve workflows and identify areas for operational improvement.
101VOICE is a California-based hosted VoIP and Unified Communications service provider with a 15+ year track record of innovation, reliability, and white-glove customer service. Our platform is trusted by educational institutions, municipalities, and enterprise customers across the state. We're seeking a technically skilled and customer-focused team member to join our growing support team.
Job Description
As a
Technical Support Specialist
, you'll play a key role in provisioning and programming VoIP phones, supporting customers on our UCaaS platform, and assisting in the successful setup of 101VOICE systems. You will work closely with our onboarding, engineering, and support teams to deliver high-quality service and ensure smooth deployments and ongoing support for our clients.
Key Responsibilities
Configure and program VoIP phones (Poly, Yealink, Cisco, etc.) for deployment.
Support and troubleshoot customer issues on the 101VOICE UCaaS platform, including softphones, voicemail, call flows, auto-attendants, etc.
Assist in system setups, cutovers, porting, and onboarding of new clients.
Provide tier-1 and tier-2 technical support via phone, email, and ticketing system.
Monitor system performance and assist in diagnosing issues related to connectivity, call quality, and configuration.
Document customer interactions, system configurations, and issue resolutions clearly in internal systems.
Train customers on phone use and portal features as needed.
Work collaboratively with NOC and engineering teams on escalated issues and service improvements.
Maintain and update device firmware, templates, and configurations.
Occasionally travel to customer sites for large deployments or escalations (if local).
Qualifications
1-3 years of experience in technical support, preferably in VoIP or telecommunications.
Familiarity with SIP protocols, VoIP phone provisioning, and hosted PBX systems.
Experience with UCaaS platforms (Broadsoft, Metaswitch, or similar).
Strong troubleshooting skills and a customer-first attitude.
Experience with DHCP, VLANs, NAT/firewall configuration, and networking basics.
Ability to work in a fast-paced environment, managing multiple tickets and projects simultaneously.
Excellent verbal and written communication skills.
Detail-oriented and well-organized with strong documentation habits.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$56k-97k yearly est. 17h ago
IT Help Desk Support - Level 2 (MSP)
K2 Staffing, LLC
Technical specialist job in San Jose, CA
Job DescriptionSummaryOur client is a leading IT Solutions Company located in San Jose, CA area and they are in need of a Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.
Duties & Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing and maintaining Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Having worked in a Managed Service Provider (MSP) environment would be a major plus!
Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Three years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$49k-88k yearly est. 12d ago
Technology Support Specialist I
ACL Digital
Technical specialist job in San Jose, CA
Title: The On-site Technology Support (OSTS) Technician Onsite - San Jose Bill Rate: */hr Top 5 Skills: 1) Independent - have to be ok with remote support 2) 2 years of desktop tech support experience 3) good problem solver 4) self-starter - but not afraid to ask questions
5) used to handling a lot of calls; this person will get about 5-10 tickets a day ranging in levels of difficulty
The On-site Technology Support (OSTS) Technician provides high-level technical support, guidance and advice to EY personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support - in accordance with Firm policy. The candidate should have a background performing in person support in a highly professional environment and possess very strong customer interfacing skills.
Responsibilities (include but not limited to):
Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.
Laptop troubleshooting, maintenance and administration.
Apple MacBook support and troubleshooting.
Apple iOS and Android device support; setup and configuration.
Knowledge and understanding of Client, Client and Canon print devices.
Anticipate and respond to complex technology support issues.
Strong knowledge and understanding of Win10, Office 365.
Instant Messaging tools; TEAMs.
Excellent customer service skills, meeting with users in person to resolve complex technology issues.
Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.
Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives.
Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
Leverage multiple resources or coordinating with other teams in order to meet customer needs.
Facilitate the implementation and support of defined EY Technology solutions.
Communicate system updates to customers as required.
Coordinate, track, and maintain inventory.
Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now
Perform software and Firmware upgrades and testing as needed or part of an initiative or project.
Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.
Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.
Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools.
Provide technical guidance and consult with EY customer stakeholders.
To qualify, candidates must have:
Degree in Computer Science or a related discipline; or equivalent work experience in IT Support
Approximately 1-3 plus years of experience in support of IT products
Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
Excellent interpersonal, communication and organizational skills
Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment
Able to work effectively with high level customers and other management personnel
Excellent Customer Service skills.
$49k-88k yearly est. 60d+ ago
IT Help Desk Support - Level 2 (MSP)
K2 Staffing
Technical specialist job in San Jose, CA
Summary Our client is a leading IT Solutions Company located in San Jose, CA area and they are in need of a Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.
Duties & Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing and maintaining Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Having worked in a Managed Service Provider (MSP) environment would be a major plus!
Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Three years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$49k-88k yearly est. 60d+ ago
RDBMS, Database Migrations (GC--USC)sanjo
Sonsoft 3.7
Technical specialist job in San Jose, CA
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
Job Description:-
Strong RDBMS concepts
Experience in database migrations
SQL Server 2016 experience
Familiar with tools like SSMA, MAP, DMA
Familiarity with database administration activities
Exposure to open source technologies(Elastic, Postgres, JBOSS, NoSQL)
Experience in providing advanced technology advisory services.
Understanding of market and technology trends.
Analytical skills
Experience and desire to work in a management consulting environment that requires regular travel
The job entails an extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
Qualifications
Basic Qualifications :-
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 11 years of experience within the Information Technologies.
Additional Information
**
U.S. citizens and those authorized to work in the U.S. are encouraged to apply
. We are unable to sponsor at this time.
Note:-
This is a Fulltime job for you
Only US Citizen, Green Card Holder, TN Visa, H4-EAD, GC-EAD & L2-EAD can apply.
No OPT-EAD Consultants please.
Please mention your Visa Status in your email or resume.
$81k-101k yearly est. 60d+ ago
Tech Associate
Los Gatos Christian School 3.8
Technical specialist job in Los Gatos, CA
The tech associate will lead the tech for weekly worship services such as classic service and senior fellowship, and support production staff as needed.
$34k-46k yearly est. Auto-Apply 60d+ ago
Technical Field Specialist - fans of skiing and swimming
Tsmg
Technical specialist job in San Jose, CA
Working under the Field Operations Manager and collaborating closely with the Operations Lead, the Technical Field Specialist will provide direct technical support in the development, preparation, operation, and post-processing of in-field location data collection experiments and pilots.
The Technical Field Specialist will be collecting data while skiing and swimming using specific data collection equipment provided by us.
This role is an exciting opportunity to support leading-edge work being done at a top tier technology company. Preparation work will include:
Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity, etc.);
Ensuring that devices are configured to run properly based on the requirements and that data can be collected and successfully passed to backend systems;
Obtaining required devices from inventory and configuring those devices for field operators.
In-field work will include:
Conducting trial runs to assure that devices and connections to backend systems are working properly;
Conducting and leading in-field data collection while skiing or swimming (the activity might differ from day to day);
Providing frequent status updates;
Addressing any technical issues that occur in the field, including extracting device diagnostic logs, opening bugs and escalating to Client Staff as required.
Post-operations work will include:
Documenting and reporting on: pilot results and downtimes for different apps, tool issues, and bugs that impact pilot operations;
Verifying that data collected has successfully transferred to backend systems;
Participating in data analysis and extraction as required;
Proactively identifying areas for program and workflow improvement.
Qualifications required:
BA/BS degree, or min. 2-3 years of relevant testing/support experience is required;
Must have 1+ years of QA testing or technical support experience of Mobile Apps;
Familiarity with Mobile & web technologies organizational tools like Google Spreadsheets/ Excel (SQL, Javascript, etc skills a plus);
Good skiing an swimming skills, physically able to perform these activities for prolonged periods of time
Strong verbal and written English communication skills with the ability to communicate cross-functionally with local and Global teams/stakeholders;
Strong teamwork skills;
Driver's license and ability to drive and use other forms of transportation to conduct pilots at various local venues including client offices, stand alone stores, and shopping malls;
Clean driver's and criminal record.
$65k-99k yearly est. Auto-Apply 60d+ ago
Technical Field Specialist
TSMG
Technical specialist job in San Jose, CA
Job DescriptionTechnical Field Specialist will serve as the in-field coordinator of programs, both collecting data hands-on and guiding the work of less technical field operators to ensure that the operation is running smoothly and according to requirements communicated by the Field Operations Manager and Operations Lead and by the Client Program Managers and Engineers.
This role offers an exciting opportunity to support leading-edge work being done at a top tier technology company.
Preparation Responsibilities:
Collaborating with the Project Manager/Workflow Lead and Operations Lead on intake, documentation, staffing, and scheduling of new client pilot requests.
Writing pilot project charters.
Documenting and validating operational workflows.
Conducting in-field operator training.
Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity).
Communicating with Operations Lead, Tools POC, QC, MIS, and Client Program Managers/Engineers for clarification and validation.
Ensuring devices are properly configured and capable of collecting and transmitting data to backend systems.
Testing, troubleshooting, and resolving device and backend setup issues before pilot start.
Performing triage and initial debugging of technical issues.
Resolving issues directly or escalating by opening and tracking bugs assigned to Client staff.
Obtaining and configuring required devices for field operators.
In-Field Responsibilities:
Conducting trial runs to validate device performance and backend connectivity.
Partnering with client staff to debug and resolve technical issues encountered in the field.
Engaging Client Program Managers and Engineers when required.
Leading and conducting in-field data collection activities.
Providing frequent status updates during field operations.
Addressing and resolving technical issues, including extracting device diagnostic logs and escalating as needed.
Triaging and debugging technical problems in real-time.
Opening and tracking bugs with appropriate Client personnel.
Post-Operations Responsibilities:
Documenting and reporting on pilot results.
Reporting downtimes, tool issues, and bugs affecting pilot performance.
Sharing observations, feedback, and opportunities for process improvement and automation.
Verifying successful data transfer to backend systems.
Engaging the staff and Client Program Managers/Engineers to ensure complete issue resolution.
Following up to close open bugs.
Participating in data analysis and extraction as needed.
Proactively identifying opportunities for program and workflow improvements.
Key requirements:
BA/BS degree or a minimum of 2-3 years of relevant testing or support experience.
At least 1 year of QA testing or technical support experience with mobile applications.
Familiarity with mobile and web technologies, as well as organizational tools such as Google Spreadsheets and Excel.
Knowledge of SQL and JavaScript is a plus.
Ability to work on foot for extended periods and in various indoor/outdoor conditions and weather.
Strong verbal and written communication skills in English, with the ability to collaborate across local and global teams.
Demonstrated teamwork and collaboration skills.
Professional demeanor and ability to represent the company appropriately.
Comfortable working in a fast-paced environment.
Valid driver's license and the ability to drive or use alternative transportation for fieldwork at various locations (e.g., client offices, stores, malls).
Quick learner with the aptitude for understanding new technologies.
Excellent organizational skills and strong attention to detail.
Strong analytical and problem-solving abilities.
Ability to meet deadlines and take ownership of assigned tasks.
Capable of documenting testing results clearly and systematically.
Ability to create or improve workflows and identify areas for operational improvement.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$65k-99k yearly est. 6d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical specialist job in Watsonville, CA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$37k-53k yearly est. 13d ago
IT Help Desk Support - Level 2 (MSP)
K2 Staffing
Technical specialist job in San Jose, CA
Job DescriptionSummaryOur client is a leading IT Solutions Company located in San Jose, CA areaand they are in need of a Level IITechnician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs.
Duties & Responsibilities
Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing and maintaining Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Having worked in a Managed Service Provider (MSP) environment would be a major plus!
Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Three years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: San Jose, CA
$49k-88k yearly est. 4d ago
Tech Associate
Los Gatos Christian School 3.8
Technical specialist job in Los Gatos, CA
The tech associate will lead the tech for weekly worship services such as classic service and senior fellowship, and support production staff as needed.
Key Responsibilities:
Serve in classic service two to three times a month providing technical support.
Operate sound board for worship services.
Run ProPresenter for lyrics and graphics.
Keep backstage and tech booth organized and clean.
Report any broken AV equipment or maintenance needs to Technical Director.
Help with other duties as needed such as event support, stage designs and special projects.
The above summary represents the major tasks and duties. This is not intended to be an exhaustive list of all responsibilities. Therefore, the individual may perform other related tasks as needed to support the Experience Ministry.
Qualifications - Education, Skills, Experience:
Strong written and oral communication skills.
Strong administrative and organizational skills.
Positive, inspiring team mentality.
Strong project management skills including problem solving and ability to meet deadlines in a fast-paced environment.
Ability to resolve conflicts and use good judgment.
Meet and abide by the church's policy and procedures including safety and security.
Desired Attributes:
Articulate and model a Christ-centered life consistent with Scripture; a growing and visible personal relationship with Jesus Christ.
Actively engaged in the life of the church and ministry outside the daily time at work.
Fully support the mission, vision, doctrinal statements, strategy, and leadership of Venture Christian Church.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk, or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee must be able to open filing cabinets, bend, stand, or climb on step ladders as necessary. The employee must be able to lift 40 lbs., operate heavy lifts machinery, stage rigging, trussing, and utilize ladders and cherry picker lifts for scenic sets production design execution.
Work Schedule:
Part Time, 2 or 3 Sundays per month, specific hours TBD by manager. Additional support during the week as needed for special events and services.
How much does a technical specialist earn in Salinas, CA?
The average technical specialist in Salinas, CA earns between $60,000 and $162,000 annually. This compares to the national average technical specialist range of $62,000 to $126,000.
Average technical specialist salary in Salinas, CA