Computer Field Tech Position-PIttston PA
Technical specialist job in Pittston, PA
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Water Technical Specialist
Technical specialist job in McAdoo, PA
Under supervision, the purpose of this position is to maintain and operate the water technical equipment to ensure optimal system
performance. We use one of the most advanced horticultural climate control computers in the industry for a fully automated and
data driven approach to operate and maintain these systems daily. This position is critical to the success of the greenhouse, in which
every aspect of the growing cycle relies on the water technical systems.
DUTIES AND RESPONSIBILITIES:
Supports managing system alarms related to water tech. and climate control systems.
Equipment includes irrigation units, lights, fogging, sensors, roof washing/painting equipment, fans, boilers, and chillers.
Performs daily preventative maintenance and predictive maintenance on equipment.
Daily review of irrigation graphs and alarm log history to assist in stabilizing systems and alarm frequency.
Performs weekly preventative maintenance tasks including:
Cleaning filters, cleaning and calibrating sensors, taking hand measurements for various water parameters, flushing and cleaning fertilizer dosing units,
Installs, maintains, modifies, and repairs simple to moderately complex PVC water systems.
Replaces above crop HPS and LED lights.
Performs preventive maintenance (PMs) on cooling systems during summer months.
Ensures proper reading and calibration of pH and EC sensors.
Ensures proper fertilizer levels in all irrigation tanks.
Inspects greenhouse irrigation systems to ensure plants are being fed properly and repair leaks and other issues.
Participate in an on-call rotation periodically to support alarm management
Expected to adhere to safe work practices, follow GM and HACCP guidelines, maintain sanitary conditions and ensure that product safety is maintained. Report to management any conditions or practices that may adversely affect food safety, food quality or personnel safety.
Maintain a positive work atmosphere by acting and communicating in a manner so you get along with customers, clients, co-workers and management.
Performs other duties as assigned.
Requirements
REQUIRED EDUCATION, EXPERIENCE, AND SKILLS:
2 years minimum work experience including the following:
Plumbing experience strongly preferred but not required.
Basic electrical diagnostics using a voltmeter and electrical schematics to troubleshoot problems.
High School Diploma/GED required; 2-year tech degree in related field strongly preferred.
Ability to read/interpret schematics (electrical and plumbing) and use a voltmeter, hand and power tools, etc.
Good communication skills, stress management, and sense of accountability; must be a responsible and reliable team player with a positive attitude, high level of maturity, and strong work ethic.
Must be well organized and can prioritize tasks.
Must be able to lift, carry and balance up to 75 lbs. (150 lbs. with assistance) with extreme care and caution when working with plants and products.
Ability to meet physical demands including reaching, climbing, bending, walking, standing, and performing repetitive work.
Comfortable working in conditions that include heights, heat, and high intensity lighting.
Use of Microsoft applications and ability to interpret data in Excel.
Help Desk Support
Technical specialist job in Palmerton, PA
Company: Pencor Services, Inc.
WFH 3-Day Flex Shift: Monday-Friday, 8AM-5PM
Pencor and its subsidiaries are Equal Opportunity Employers
A desktop support technician is needed in the IT department to assist employees with software issues, troubleshooting desktop hardware, printers and to support our corporate VOIP phone system.
Duties include:
Installing, configuring and troubleshooting various Microsoft applications such as word, excel and outlook
Deploying, configuring and troubleshooting desktop hardware
Deploying, configuring and troubleshooting Microsoft operating systems
Deploying, configuring and troubleshooting a variety of printing solutions
Deploying, configuring and troubleshooting Avaya VOIP telephones
Communicating with employees, providing feedback and answering technical related questions
Other duties as assigned
Qualifications:
Associates Degree in Information Technology and / or related experience
A+, Microsoft or Cisco Certification Preferred
Established residency in Pennsylvania
Valid PA Driver's License and good driving record
Microsoft Product Experience including office products and operating systems
Familiarity with troubleshooting computer and printer related issues
Excellent Computer Skills
Excellent Troubleshooting Skills
Ability to work effectively both independently and as part of team
INDHP
Dynamic PC Support Techician
Technical specialist job in Pittston, PA
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
IT Field Support Technician_Pittston
Technical specialist job in Pittston, PA
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.
Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.
Benefits:
$40 per call/$5 per call per diem
Dell/Lenovo certification training
Responsibilities and Skills
Providing customer break fix support for designated equipment
Communicating clearly in written and verbal form
Possess excellent customer service skills
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues
Requirements
Typically requires technical school certification or equivalent and 1-2 years of relevant experience
Ability to drive yourself to client locations
Ability to lift and or move various computer equipment up to 50 lbs.
Valid driver's license
Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
Must own a basic repair tool kit
Auto-ApplyOn-Call IT Field Technician - Scranton,Wilkes-Barre,Hazleton, PA - Hiring Now
Technical specialist job in Scranton, PA
On-Call IT Field Technician - PC, Mac, Printer & Scanner Support
💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability
⚠️ Important Note
This is an on-call, 1099 independent contractor role with no guaranteed hours.
You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept.
About Geeks on Site
Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more.
About the Role
We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers.
This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700).
You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally.
Key Responsibilities
Diagnose and repair hardware/software issues on Windows and mac OS systems
Resolve boot errors, OS issues, and login problems
Set up or troubleshoot Wi-Fi and wired internet connections
Replace or upgrade hardware (HDD, RAM, cooling fans, etc.)
Configure or connect printers and scanners (Canon, HP, Brother, etc.)
Address common printer error codes (e.g., ink absorber, paper feed, connectivity)
Perform general maintenance on multifunction printers (MFPs)
Reinstall operating systems using bootable USBs or recovery media
Install remote tools or shortcuts as requested
Communicate clearly with customers and provide basic post-service support
Document service visits and escalate complex issues as needed
Requirements
2+ years of field IT support experience, including computer and printer work
Familiarity with Canon, HP, and other common printer brands
Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts)
Experience with both Windows (10/11) and mac OS troubleshooting
Must have personal tools (bootable USB, screwdriver set, etc.)
Reliable vehicle and valid driver's license
Smartphone with camera and data for documentation and communication
Ability to work independently and maintain a professional demeanor
Benefits
Compensation
$35 per hour for on-site time
Flexible scheduling - accept only the jobs that match your route and availability
National brand recognition and continuous job offers
Dispatch and tech support team available to assist remotely
✅ What to Expect After You Apply
📞 Intro Call - A recruiter will contact you for a quick chat
📝 Onboarding - Complete paperwork and tax forms electronically
🔍 Background Check - Mandatory before activation
📅 Set Your Availability - You enter your availability in our tech portal
📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills
Join Our Technician Network
If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
Auto-ApplyIT Helpdesk Technician
Technical specialist job in Lehighton, PA
Behavioral Health Associates (BHA) is an educational organization. We offer an academic learning environment integrated with behavioral support services for students diagnosed with emotional/behavioral disorders to empower the students in overcoming challenges and creating new stories for their lives.
We currently have an opening for a full-time IT Helpdesk Technician.
POSITION GOAL
You will be the first line of defense for our users, providing efficient and friendly support across a range of hardwares, software, and network issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Troubleshoot user issues related to desktops, laptops, chromebooks, iPads, Onescreen Interactive Whiteboards, projectors, software applications, network connectivity, as well as other devices and applications.
Provide clear and concise explanations of technical concepts to users with varying levels of technical expertise.
Document issues and resolutions to build a knowledge base and improve future support.
Escalate complex issues to senior IT staff as needed.
Maintain and update ticketing system and documentation.
Stay up-to-date on the latest technology trends and best practices.
Travel between our locations to support our various buildings and programs.
Contribute to a positive and collaborative IT environment.
Attend staff meetings as required.
Follow any other job-related directions or duties as instructed by your supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Experience in a technical support role, in an IT Helpdesk setting, preferred.
Strong understanding of computer hardware, software, and networking concepts.
Passionate about technology and willing to learn new things.
Ability to work independently and as a team.
Experience with Microsoft 365, Google Workspace, and Microsoft Office.
Strong written and oral communication skills.
Ability to problem-solve and methodical approach to troubleshooting.
Certifications in IT support or related fields, preferred.
Customer service experience, preferred.
Basic knowledge of structured cabling, preferred.
BENEFITS
Full Time, Year-Round
Paid Leave for Sick, Personal, and Vacation Days
Time Off for Holidays
Choice of Two Medical Plans, Dental, Vision and Voluntary Life Insurance
Company Paid: Group Life Insurance and Employee Assistance Program
Retirement Plan with Company Match up to 3% of your Annual Salary
Tuition Reimbursement
When applying to this position, please include a copy of your letter of interest, resume, current clearances and BHA's employment application.
Click Here to complete BHA's Employment Application for Support Staff (Non-Teaching Positions)
BHA is committed to a diverse and inclusive workplace. BHA is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.
Learning Management System (LMS) Support Specialist
Technical specialist job in Scranton, PA
Title Learning Management System (LMS) Support Specialist Non-Discrimination Statement The University is committed to providing an educational, residential, and working environment that is free from harassment and discrimination. Members of the University community, applicants for employment or admissions, guests and visitors have the right to be free from harassment or discrimination based on race, color, creed, religion, ancestry, gender, sex, pregnancy and related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, national origin, ethnicity, family responsibilities, marital status, veteran or military status, citizenship status, or any other status protected by applicable law.
Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The University does not discriminate on the basis of sex in its educational, extracurricular, athletic, or other programs or in the context of employment.
The University will promptly address reports of discrimination under the University Non-Discrimination and Anti-Harassment Policy (NDAH Policy) or the Sexual Harassment and Sexual Misconduct Policy (SHSM Policy). Anyone who has questions about the above referenced policies, or wishes to report a possible violation of one of the policies should contact:
Elizabeth M. Garcia
Title IX Coordinator
Office of Institutional Compliance & Title IX
Institute of Molecular Biology & Medicine, Suite 315
******************************
**************
********************************************
The University of Scranton is an Equal Opportunity Employer/Educator.
University Mission
The University is a Catholic and Jesuit University animated by the spiritual vision and the tradition of excellence characteristic of the Society of Jesus and those who share in its way of proceeding. All candidates must indicate how they would help communicate and support the Catholic and Jesuit identity and mission of the University. The University's mission statement and a description of the history and concepts of the Ignatian teaching philosophy may be found at ************************************************************
Department Center for Teaching Excellence Job Purpose
Applicants must be authorized to work for any employer in the U.S.
Immigration sponsorship will not be offered for this position.
Collaborate with faculty, students, and staff to support the technology needs of the teaching and learning environment. Primary responsibilities include support for the University's Learning Management System (LMS-Brightspace), the online course evaluation system, the academic integrity tutorial, and the Teacher of the Year ballot process. The LMS Support Specialist provides technical support to users, helping to diagnose and resolve technical issues associated with the LMS, integrated educational technology tools, and other information systems used for department initiatives.
Essential Duties
* Support the planning, implementation, and successful completion of technology-related projects
* Support the adoption of LMS features and educational technology best practices to enhance user satisfaction for faculty and students
* Help to coordinate with IT and software vendors to plan, test, and implement changes, updates, or modifications to the LMS or other department information systems
* Hire, train, and supervise techcons (student workers) during all semesters, including intersession and summer semesters
* Coordinate and support techcons (student workers) in assisting faculty and staff with instructional technology needs
* Provide guidance and technical support to faculty, staff, and students in the effective use of the Learning Management System (LMS), including user account management, enrollment, and permissions
* Respond promptly to support requests and ensure timely resolution of LMS-related issues
* Troubleshoot and resolve LMS and technology-related issues in collaboration with IT and vendor support
* Assist with LMS integrations, including the Student Information System (SIS), authentication systems, and external learning tools
* Assess LMS functionality and identify areas for improvement based on feedback from faculty, students, and departments
* Stay current with emerging LMS features and best practices to enhance the user experience
* Test and evaluate new features, upgrades, and integrations prior to release
* Manage the implementation of the Online Course Evaluation System, including system setup, deployment, troubleshooting, and reporting of results
* Manage the Academic Integrity Tutorial, including system setup, deployment, and troubleshooting, including resolution of student and faculty issues
* Administer the technical and administrative aspects of the Teacher of the Year ballot process
Collaborate with the Instructional Technology department to ensure that CTE lab hardware and software meet current academic and technical standards
* Demonstrate creative thinking and problem-solving in the development and implementation of instructional technology solutions
* Develop and maintain user documentation, FAQs, and tutorials
Additional Skills Required
* Strong knowledge of Brightspace (or comparable LMS)
* Excellent collaboration and communication skills, including technical and process writing skills
* Effective project management and organizational skills
* Ability to research and resolve technical problems
* Familiarity with HTML, CSS, and data management
* Ability to work at a computer for an extended time
* Occasional evening or weekend work may be required
* The ability to uphold human dignity and respect by recognizing each person's worth, valuing diverse perspectives, and treating others with kindness, fairness, and empathy
* Must be able to respect, support and contribute to the University's Catholic and Jesuit mission
Minimum Education Requirements
* Bachelor's degree in a technology-related field
Preferred Education Minimum Job Experience Requirements
* Minimum of two (2) years of experience supporting or managing a learning management system in an academic setting
* Demonstrated ability to meet deadlines and manage multiple tasks in a higher education environment
* Experience using instructional technology tools and software
* Proven ability to adapt to and learn new procedures and technology platforms
Preferred Qualifications Years of Experience 2 University Classification Professional FLSA Classification Exempt Schedule/Work Hours Monday through Friday, 8:30 a.m. to 4:30 p.m. Additional hours as required. Full Time/Part Time Full-Time Annual Schedule 12
Posting Details
Posting Details
Special Instructions to Applicants Posting Number S0985P Open Date 11/14/2025 Close Date 12/05/2025 Open Until Filled No
Easy ApplyIT Support Specialist (M-F/8am-5pm) Not Remote
Technical specialist job in Hazleton, PA
Purpose and role of job:
Qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. Train users of the systems to make appropriate and safe usage of the IT infrastructure. Successful IT Technician will have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.
Principal Accountabilities/ Responsibilities:
• Problem solving and decision-making skills.
• Track help desk tickets and service requests.
• Analyze and trouble shoot hardware, software and security access requests, including PC's, laptops, business unit applications and site servers, and media devices
• Upgrade PC hardware and software, including but not limited to hard drives, memory, peripheral devices, operating systems, application software
• New employee computer set up and handling of repair to existing equipment.
• Cover all business unit location I.T. service needs as necessary Support shared services endeavors for the business unit on projects and as remote hands including thin clients, Citrix and application servers, facilities security, and networking
• Support and enablement of Exchange based resources including calendars, rooms, equipment
• Enable and support departmental, project based, public, and private collaboration resources including folders and SharePoint areas.
• Document procedures and assist in educating and training the user community
• Ensure full customer satisfaction.
• Proficient troubleshooting abilities and attention to detail.
• Increase business efficiency through IT-enabled process improvement using existing tools as well as hardware and software resources.
• Ensure data security and integrity at the employee, application, and facility level following enterprise-wide defined policy and practice.
• Aligning local IT resources, shared resources with business unit objectives
• Manage network equipment and keep service secure and upgraded. Ensure effectiveness and compliance.
• Ability and desire to engage with all functions of the business unit and associated processes to understand and articulate the business requirements as well as the IT capabilities and requirements.
• Ability to manage priorities and deliver results with limited resources.
• Ability and desire to be hands on with applications and technology tools to deliver solutions.
Education and experience requirements:
• Associate's degree in computer science or above, desired.
• CompTIA A+ or MCDA Certifications a plus.
• All experience levels are encouraged to apply.
Work Environment: Manufacturing and Office environment
• Must be able to walk the facility for the duration of the shift
• May need to grasp, hold, carry, lift, crawl, kneel, squat occasionally during Shift
• May need to climb without issue with heights up to three (3) levels
• Withstand temperature changes between high temperatures and moderate to low temperatures
• Hearing protection, safety glasses, safety shoes and hard hat required in designated areas
“All Applicants must be authorized to work for ANY employer in the U.S. PFNonwovens Hazleton, Pa. are unable to sponsor or take over sponsorship of an employment Visa at this time.”
The above information on this job description has been described to indicate the general nature and level of work performed by incumbents. Other duties and responsibilities not specifically described may be assigned from time to time, consistent with knowledge, skills and abilities of the incumbent.
Technical Documentation & Engineering Support Specialist
Technical specialist job in Hazle, PA
Technical Documentation & Engineering Support Specialist Reports To: Director of Engineering EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Technical Documentation & Engineering Support Specialist.
Job Summary: The Technical Documentation & Engineering Support Specialist is responsible for developing, maintaining, and distributing technical manuals, work instructions, labels, and related engineering documentation. This role ensures that engineering documentation is accurate, complete, and consistent, and is ready for both customers and internal teams.
The Technical Documentation & Engineering Support Specialist also serves as a critical liaison between departments throughout the custom development process. Responsibilities include reviewing incoming orders to identify errors or inconsistencies before they reach engineering, ensuring alignment between sales, engineering, and customer expectations, coordinating with procurement and production to support accurate scheduling and smooth workflow, organizing and participating in custom project meetings, and assisting sales in advance of orders by preparing layout drawings and providing other technical documentation as needed.
Success in this role requires strong organizational and technical writing skills, proficiency with AutoCAD and Adobe FrameMaker, and the ability to effectively collaborate across departments and functions.
Roles and Responsibilities:
Develop, update, and manage machine manuals using Adobe FrameMaker
Prepare and distribute customer manuals
Create and maintain work instructions, labels, and technical documentation
Work with sales and customers to develop layout drawings
Collaborate with product management and sales in defining custom items
Organize and track custom items execution and follow-through
Organize and support Engineering Change Request (ECR) processes
Organize and support CARE responses (customer and internal quality reporting)
Perform other duties as assigned
Profile and Background:
Technical associate's degree or equivalent experience
Technical writing
Strong organizational and communication skills
Manual creation and maintenance
Technical publications
Work instructions
AutoCAD
Adobe FrameMaker
AS400 (ERP system)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Auto-ApplySpecialist, Certified Peer Support
Technical specialist job in Jermyn, PA
The Certified Peer Support Specialist (CPPS) works in collaboration with physicians, behavioral health clinicians and other staff at The Wright Center for Community Health to address barriers to medical and behavioral health care. The CPPS addresses complex social needs of the underserved, uninsured, or underinsured community members. This role serves in an expanded clinical role to collaborate with community members, Primary Care Providers, Behavioral Health Providers, dental, community agencies, insurance companies, and other health/community related entities to provide a model of care that ensures the delivery of quality, efficient, and cost-effective healthcare services. The CPPS‘s expertise is sought to assess, develop and implement member care plans as it relates to addressing the social determinants of health and optimizing the members‘ physical and psychosocial health status as it relates to mental health recovery, support, and stabilization. This is to ensure the members of the program have the resources necessary to achieve their highest level of functioning and recovery in terms of living with a severe and persistent mental illness.
REPORTING RELATIONSHIPS
This position reports to the Behavioral Health Manager. No positions report to this role.
ESSENTIAL JOB DUTIES and FUNCTIONS
While living and demonstrating our Core Values, the Certified Peer Support Specialist will:
Assist patients with creating their individual service plans and other activities aimed at fostering their own person-centered planning and the delivery of individualized services
Share personal recovery stories and experiences to help inspire and support patients throughout their recovery process
Assist patients with the development of mental health advance directives
Support patients with problem-solving in terms of reintegrating back into the community where appropriate
Advise and inform patients on community resources, including housing, employment, education, transportation, recreation, health, religious/spiritual, and other resources to meet their individual recovery goals
Provide individuals with support and guidance on recognizing the early signs of crisis, developing crisis plans, and implementing identified coping strategies
Assist individuals with developing and maintaining positive personal and social support networks
Assist individuals with developing their self-help skills and cultivates their ability to make informed, independent choices
Plan and facilitates practical activities for individuals to increase their self-worth and improve their self-concepts
Attend treatment/recovery team meetings
Document services provided to individuals
Act as an advocate for individuals to facilitate positive changes in their recovery
Perform related work as required
Provide support and advocacy during initial medical visit or when necessary to assure patients' medical needs and referrals required are being conveyed. Follows up with both patients and providers regarding health/social services plans
Continuously expand knowledge and understanding of community resources and services. Facilitates patient access to community resources, including locating housing, food, clothing, prenatal classes, parenting, and relevant mental health services. Assists patients in utilizing community services, including scheduling appointments with social services agencies and assisting with completion of applications for programs for which they may be eligible
Facilitate communication and coordinate services between providers and the patients. Coordinates and monitors services, including comprehensive tracking of patients' compliance in relation to care plan objectives
Work collaboratively and effectively within a team. Establishes positive, supportive relationships with participants and provides feedback to other members of the team. Builds and maintains positive working relationships with the patients, providers, care managers, medical residents, and office staff. Works to reduce cultural and socio-economic barriers between patients and institutions
Attend weekly huddles and morning/afternoon mini huddles as needed
Other duties as assigned
Requirements
QUALIFICATIONS
Meet The Wright Center for Community Health and its affiliated entity The Wright Center for Graduate Medical Education EOS© People Analyzer Tool
Buy in and experience working in the EOS model (strongly preferred)
Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational pride
High school diploma or equivalent (GED)
Possession of an active certification as a Certified Peer Specialist issued by the Pennsylvania Certification Board (PCB)
Must possess valid PA driver's license
Current BLS Certification
Knowledge of community resources required
Knowledge of mental health peer support services
Knowledge of the recovery process and how it applies to individuals with serious mental illness
Ability to follow written and oral instructions
Ability to maintain effective working relationships
Ability to communicate effectively orally
Ability to communicate effectively in writing
General computer knowledge and capability to use computers required
Demonstrates the ability to interact in an effective manner with practitioners, the interdisciplinary healthcare team, community agencies, patients, and families with diverse opinions, values and cultural ideas
Demonstrates ability to work autonomously and be directly accountable for practice
Demonstrates ability to be self-directed, flexible, and committed to the team vision
Demonstrates teamwork, initiative and willingness to learn, accepts and respects diversity without judgment, and demonstrates strong customer service values
Swimming Pool Junior Technician
Technical specialist job in Shavertown, PA
🌟 Jumpstart Your Career - Join Summit Swimming Pools Inc as a Junior Technician and Grow with the Best! 🌟 Job Title: Swimming Pool Junior Technician Company Name: Summit Swimming Pools, Inc. Pay Range: $40,000 - $55,000+ per year Industry: Swimming Pools / Hot Tubs (Residential, Commercial)
Location: Ardmore, PA
Job Overview
Summit Swimming Pools Inc is looking for a dependable and motivated Swimming Pool Junior Technician to join our dynamic team. This is an entry-level role perfect for someone who may not have extensive experience but is eager to learn, works hard, and has a great attitude. You'll be trained by industry professionals and gradually take on more technical responsibilities in pool and spa maintenance, diagnostics, and installations. If you're looking for a company that invests in your development and offers a long-term career path-this is it.
Who We Are
At Summit Swimming Pools Inc, we are passionate about delivering high-quality service and unforgettable aquatic experiences for residential and commercial clients alike. From backyard pools to large-scale spa systems, our expert team handles it all. Our culture is built around growth, mentorship, and excellence, and we believe in training the next generation of pool and spa professionals.
Learn more about us at *************************
Key Responsibilities
Assist senior technicians in servicing and repairing pool and spa systems, including pumps, filters, heaters, and lighting.
Learn to perform water testing, chemical balancing, and general maintenance tasks.
Help with the installation of new equipment and components under supervision.
Drive to customer locations using a company-provided vehicle and maintain professional conduct on-site.
Use provided tools and mobile tech to track service orders and complete job documentation.
Attend hands-on training, safety sessions, and manufacturer certification courses.
Maintain cleanliness and organization of work vehicle, tools, and supplies.
Follow safety protocols and company policies on all job sites.
Qualifications
No prior pool experience required-just a strong work ethic and willingness to learn.
A good attitude, punctuality, and dependability are must-haves.
Mechanical aptitude or previous experience in a skilled trade is a plus
Ability to work outdoors in varying weather conditions.
Comfortable lifting 50+ lbs, bending, climbing, and performing physical tasks.
Basic comfort with smartphones or tablets for scheduling and reporting.
Must have a valid driver's license and clean driving record.
Benefits
Bi-weekly pay with overtime potential
Medical insurance and health perks
Simple IRA with company match
Paid time off for holidays, vacation, and sick leave
Paid training programs and apprenticeship opportunities
Mentorship from experienced technicians
Manufacturer and OSHA safety certifications
Uniforms and safety gear provided
Tablet/smartphone tech package
Monthly perks (gift cards, electronics, etc.)
Team events (BBQs, concerts, fishing trips, holiday parties)
Referral bonuses & sales contests
A people-first culture with long-term career growth paths
Schedule
Full-Time
Monday to Friday
(Some seasonal overtime may be available)
Work Location
Field-based, serving both residential and commercial sites
Travel required
Equal Employment Opportunity
Summit Swimming Pools Inc is an Equal Opportunity Employer that values diversity and inclusion. We're committed to offering a safe and supportive workplace where all team members can grow and succeed. Join a team that treats you like family and trains you like a pro.
Ready to dive into a career with purpose and potential? Apply today to begin your journey as a Junior Technician at Summit Swimming Pools Inc!
IT Support Technician, Level 1
Technical specialist job in Nesquehoning, PA
Job Description
Bitfarms is a global vertically integrated Bitcoin mining company that operates one of the largest cryptocurrency mining operations in North America. As the only publicly traded pure-play Bitcoin mining company audited by a Big Four audit firm, we are a global operation powered by entrepreneurial leaders and the most novel technology available.
Spanning two continents, Bitfarms Ltd. ('BITF' on Nasdaq and TSX) operates 12 Bitcoin mining farms using primarily clean, sustainable hydro-electricity drawing on the talents of a diverse team from a wide range of backgrounds and experiences. Our culture of innovation and growth helps Bitfarms maintain its leadership in the tech space.
With two new sites in development and the opportunity for more, our company values forward-minded thinkers who are willing to bring new ideas to the table, while drawing from what's been tried and true. We are proud to have been recognized by our employees as a Great Place to Work !
We're passionate about innovation, sustainability, and cryptocurrency and are looking for amazing people to join our team.
Bitfarms continues to seek operational and financial improvements through decentralization and diversification, and using ethical, sustainable, and innovative initiatives to unlock value and generate superior returns for our shareholders and a rewarding workplace for our employees.
What we offer:
Competitive salary and bonus opportunities along with career advancement
Top tier group insurance plan with employer cost sharing
Employee referral program
Employee assistance program (EAP)
Stimulating work environment in an innovative data center with air conditioned break rooms
Free parking
An inclusive, safe and diverse work environment
Interested? This is a great opportunity to work for a young and dynamic company!
We are currently looking for a IT Support Technician, Level 1 to join our team
What you can expect in this role:
The IT Support Technician, Level 1 is responsible for delivering advanced technical support and maintaining the organization's IT infrastructure. This role addresses complex issues, implements solutions, and enhances IT processes. Acting as a bridge between end-user support and advanced technical operations, the technician ensures efficient systems performance and provides a high-quality user experience.
More specifically, here are some of the key responsibilities:
Technical Support:
Provide second-level technical support onsite and remotely to troubleshoot and resolve advanced hardware, software, and network issues.
Analyze and resolve escalated tickets, ensuring correct prioritization and resolution; escalate further when necessary.
Support and troubleshoot Office 365 applications, including user account management and custom configurations.
Assist with mobile device setup, integration, and troubleshooting, particularly with O365.
Install, configure, and maintain laptops, workstations, printers, and other hardware assets.
Manage VPN user accounts and configurations to ensure secure and reliable access (e.g., Tailscale, OpenVPN).
Troubleshoot and maintain Teams meeting room hardware and software.
Onboarding and Offboarding:
Coordinate with HR to manage onboarding and offboarding processes, adhering to company security policies.
Prepare and provision hardware, software, and user accounts for new hires.
Conduct training for new employees on IT systems and company tools.
Revoke access and recover company assets during the offboarding process.
System Administration and Maintenance:
Administer and maintain IT systems, including Microsoft Intune, Entra ID (Azure AD), Exchange, SharePoint, Teams, and Slack.
Monitor system updates and deploy patches to address security vulnerabilities.
Conduct regular security log reviews and implement compliance measures.
Perform periodic audits to verify IT asset inventory and condition.
Network and Infrastructure Support:
Configure and maintain network resources, including servers and critical infrastructure.
Support and troubleshoot LAN/WAN connectivity, TCP/IP configurations, DNS, and firewalls.
Process Improvement and Documentation:
Develop and implement IT processes and procedures to improve efficiency.
Maintain detailed documentation of solutions, technical processes, and IT systems.
Here's the profile we're looking for:
Required System Knowledge:
Microsoft Intune, Entra ID (Azure AD), M365 Suite (Exchange, SharePoint, Teams), Slack Admin
Jira, Confluence, Adobe Admin
Microsoft Defender, Apple Business Manager, pf Sense, 3CX
Required Technical Skills:
Active Directory (AD): User management, group policies, and permissions.
Troubleshooting: Efficiently diagnose and resolve hardware, software, and network issues.
Networking: LAN/WAN, TCP/IP, DNS, and firewall configuration.
Software Support: Install, configure, and provide support for applications like Office 365.
Remote Support: Manage and support users via remote desktop tools.
Interpersonal and Professional Skills:
Customer Service: Deliver professional, empathetic support to users.
Communication: Clearly convey technical solutions in written and verbal formats.
Team Collaboration: Collaborate effectively with Level 1 and Level 3 teams and other departments.
Problem-Solving: Analyze root causes and implement optimal solutions.
Organization: Manage multiple tickets, prioritize tasks based on urgency and impact.
Documentation: Maintain thorough records of procedures and solutions.
Ownership and Agility: Demonstrate a strong sense of ownership, responsibility, and an agile mindset to adapt to changing environments.
Education and Experience:
College diploma or Attestation of College Studies in Computer Science.
1 to 2 years of experience in IT support.
Preferred Certifications:
CompTIA A+, Network+
Microsoft 365 Certified
Other relevant IT certifications
A few more relevant details:
Work schedule: Monday to Friday,
Onsite.
Job type: full-time, permanent
We are excited to hear from you, so please apply!
This job doesn't align to your experience? No problem, we're always looking for amazing talent, so please go to the connect button and apply for future openings. We'll be sure to send you an alert when the time comes.
#LI-ONSITE
IT Tech
Technical specialist job in Pocono Woodland Lakes, PA
IT Assistant - Field Support &
Sales Technology Solutions
Employment Type: Full-Time
Nittany Oil Company is seeking an energetic, customer-focused IT
Assistant to join our team! This entry-level role is perfect for someone
who enjoys working hands-on with technology while building strong relationships
with internal and external customers. You will provide on-site technical
support, equipment installation, and field service across Central
Pennsylvania-so being comfortable with daily travel is essential.
We're looking for a self-starter who not only solves technical challenges
but also approaches each visit with a service and sales mindset-identifying
opportunities to improve performance, streamline processes, and enhance the
overall customer experience.
Role Responsibilities
Deliver
exceptional IT support by troubleshooting, resolving, and following up on
technical issues.
Install,
configure, and maintain IT systems, software, and hardware for multiple
locations.
Provide
hands-on support for Gilbarco POS systems, fuel dispensers, camera
systems, audio systems, and PCs.
Manage your own
service schedule, providing timely solutions and proactive communication.
Travel daily
across Central PA to deliver on-site support and strengthen customer
relationships.
Participate in
training programs and continually develop product knowledge and
sales-focused service skills.
Be available
for an on-call rotational schedule to provide after-hours support when
critical issues arise.
Requirements
Valid driver's
license in good standing; must be comfortable with daily travel across
Central PA.
Ability to lift
at least 50 lbs and work from various heights, including ladder work.
Willingness to
work in varied environments and on a wide range of equipment.
Strong
organizational skills and attention to detail.
Excellent
verbal and written communication skills-able to explain solutions and
highlight value to both technical and non-technical audiences.
Ability to
analyze complex information, prioritize multiple projects, and work
independently or as part of a team.
Preferred Qualifications
Associate's
degree in IT or related field (or equivalent experience).
Previous
exposure to Gilbarco Passport POS or Verifone POS systems.
Familiarity
with Wayne or Gilbarco fuel dispensers.
Experience with
security camera systems and troubleshooting.
Knowledge of
ticketing systems for support case management.
Nittany Energy is a Drug-Free and Equal Opportunity Employer.
Work schedule
10 hour shift
Weekend availability
Monday to Friday
On call
Holidays
Overtime
Day shift
8 hour shift
Night shift
Benefits
Flexible schedule
Paid time off
Health insurance
Dental insurance
Vision insurance
Life insurance
401(k)
Employee discount
Paid training
Technical Services Specialist
Technical specialist job in Wilkes-Barre, PA
JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES
IF YOU ARE AN EXISTING EMPLOYEE, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: CAREER SITE
The Technical Services Specialist's role is to support the stable operation and perform daily troubleshooting of the MSP in-house support calls relating PC hardware and software, network and telecommunications.
Monitors and responds to complex technical hardware and infrastructure problems utilizing a variety of hardware and software testing tools and techniques.
Responsible for responding to inquiries and providing information to customers calling into a service hotline.
Evaluates situation, determines appropriate response, records resolution or escalates to designated specialist/resource for resolution of customer's problem or complaint.
Maintains the VoIP system and associated voice messaging systems and is responsible for all Moves/Adds/Changes (MAC) associated with network, voice and AV systems. This includes the installation and maintenance of network hardware, voice and AV hardware along with their supporting infrastructure, as well as creation and ongoing maintenance of the associated documentation.
Assists with testing and Installation of new and existing network hardware and troubleshoots physical and network level performance issues.
Tracks issues escalated for resolution to ensure customer receives timely response.
Provides assistance to users for all aspects of end-user computing including desktop-based LAN system software, hardware, network and telecommunications.
Responsible for documenting solutions to problems and developing end-user guidelines.
Provides the functions of Technical Services Specialist and IT Customer Service Specialist support to business customers and if needed, escalates issues to peers or contracted external vendors based on negotiated criteria and thresholds
Follows established escalation processes and procedures for alerting higher levels of management when issues are unresolved and begin to have a material impact on business operation
Utilizes a comprehensive system knowledge database for the purpose of providing expeditious issue resolution for a diverse system portfolio
Effectively and efficiently utilizes software tools for recording, routing, escalating and analyzing customer service calls
Assists in the analysis of the technical performance and reliability of products, systems and services against identified industry standards to ensure customer satisfaction
Responsible for implementing technical service restorations and troubleshooting procedures for identifying, testing and diagnosing computer system and peripheral equipment failures
Assists in the development of standards for client technologies (e.g. desktops, laptops, printers, telephones, mobile telephones) to aid troubleshooting efforts, training and total cost of ownership
Monitors critical systems, responds to and escalates alerts from system monitoring applications
Follow a specified checklist or procedure without unnecessary or unwarranted deviation
Training: Provides and receives cross-discipline training in order to ensure maximum availability of systems under management.
Continuous Improvement: Actively pursues opportunities, as an individual and as part of a group, to improve knowledge, tools and processes for systems under management.
Some travel may be required for this position
Supports established enterprise Shared Services Agreement and adheres to ongoing collaboration efforts amongst all Mohegan properties
The Technical Services Specialist is responsible for the strict adherences to the Information Technology department compliance policies, internal control procedures, Pennsylvania Gaming Control Board control specifications and the Casino's policies and procedures. Performs other duties as assigned. Promotes superior guest service.
Minimum Qualifications
Associates degree in Information Systems, Computer Science, Engineering, Business or related field, and two (2) years as a Customer Service Specialist or High School Diploma or GED and six (6) years of progressive Information Systems experience in a Client Technologies or Customer Service environment
Demonstrated advance knowledge of Microsoft operating systems
Intermediate knowledge of AS400/i5 system platform is preferred
Requires weekend, evening work and working different shifts
Effective written and oral communications
Ability to obtain and maintain gaming licensure in one or more jurisdiction
Work Shift:
Regular
Knock, knock. Hear that sound? That's opportunity!
Auto-ApplyComputer Field Technician
Technical specialist job in Pittston, PA
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
I.T. Services Field Technician
Technical specialist job in Palmerton, PA
Company: PenTeleData
Shift: Monday-Friday, 8AM-5PM, but must be available for after hours and on call support
Pencor and its subsidiaries are Equal Opportunity Employers
PenTeleData,a leader in data transport, Internet, networking technologies, security and consultation services throughout Pennsylvania and New Jersey is experiencing significant growth and is seeking a Field Technician for the I.T. Services department.
The I.T. Services Department is the customer facing professional services group of PenTeleData. ITS provides Networking, on premise and Cloud computing related support services, and installation/support for PenTeleData Business Voice and POTS phone product to SMB and enterprise customers.
This position will focus primarily in the areas of structured cabling and related services to support Telecom and Data network installations. Ability to travel and perform duties throughout our service footprint required.
Responsibilities include but are not limited to:
Installation and testing of cabling, equipment and peripherals for Telephone and data networks
Performing basic troubleshooting and testing of installed equipment
Performing cut-over and training for POTS and VOIP phone installations
Other duties as assigned
Qualifications:
Associates Degree and/or a combination of related industry experience and certifications
2+ years hand on experience with the installation of structured cabling for data and Telecom systems
Established residency in Pennsylvania
Valid PA Driver's License and good driving record
Understanding of Wi-Fi technologies
General knowledge of the full range of products and capabilities typically found in an SMB environment
Familiarity with common network equipment (wired/wireless) commonly installed in an SMB environment
Experience using MS Word, Excel, Viso and standard Microsoft applications
Experience with Data and Telecom network installations
Experience with POTS and VOIP phone services and requirements
Experience with standard networking equipment such as routers and switches
Excellent Communications Skills - Oral and Written
Excellent Organizational and Time Management Skills
Ability to use common hand/power tools and test equipment
Ability to lift and carry up to 40lbs
Ability to work well at heights on ladders, bucket trucks and roofs
Ability to present a professional appearance and provide exceptional customer service at all times and in all situations
Ability to travel and perform duties throughout our service footprint
Ability to work overtime and flexible schedules as needed
INDLP
IT Helpdesk Technician
Technical specialist job in Lehighton, PA
Behavioral Health Associates (BHA) is an educational organization. We offer an academic learning environment integrated with behavioral support services for students diagnosed with emotional/behavioral disorders to empower the students in overcoming challenges and creating new stories for their lives.
We currently have an opening for a full-time IT Helpdesk Technician.
POSITION GOAL
You will be the first line of defense for our users, providing efficient and friendly support across a range of hardwares, software, and network issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Troubleshoot user issues related to desktops, laptops, chromebooks, iPads, Onescreen Interactive Whiteboards, projectors, software applications, network connectivity, as well as other devices and applications.
Provide clear and concise explanations of technical concepts to users with varying levels of technical expertise.
Document issues and resolutions to build a knowledge base and improve future support.
Escalate complex issues to senior IT staff as needed.
Maintain and update ticketing system and documentation.
Stay up-to-date on the latest technology trends and best practices.
Travel between our locations to support our various buildings and programs.
Contribute to a positive and collaborative IT environment.
Attend staff meetings as required.
Follow any other job-related directions or duties as instructed by your supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Experience in a technical support role, in an IT Helpdesk setting, preferred.
Strong understanding of computer hardware, software, and networking concepts.
Passionate about technology and willing to learn new things.
Ability to work independently and as a team.
Experience with Microsoft 365, Google Workspace, and Microsoft Office.
Strong written and oral communication skills.
Ability to problem-solve and methodical approach to troubleshooting.
Certifications in IT support or related fields, preferred.
Customer service experience, preferred.
Basic knowledge of structured cabling, preferred.
BENEFITS
Full Time, Year-Round
Paid Leave for Sick, Personal, and Vacation Days
Time Off for Holidays
Choice of Two Medical Plans, Dental, Vision and Voluntary Life Insurance
Company Paid: Group Life Insurance and Employee Assistance Program
Retirement Plan with Company Match up to 3% of your Annual Salary
Tuition Reimbursement
When applying to this position, please include a copy of your letter of interest, resume, current clearances and BHA's employment application.
Click Here to complete BHA's Employment Application for Support Staff (Non-Teaching Positions)
BHA is committed to a diverse and inclusive workplace. BHA is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.
IT Support Technician, Level 1
Technical specialist job in Nesquehoning, PA
Bitfarms is a global vertically integrated Bitcoin mining company that operates one of the largest cryptocurrency mining operations in North America. As the only publicly traded pure-play Bitcoin mining company audited by a Big Four audit firm, we are a global operation powered by entrepreneurial leaders and the most novel technology available.
Spanning two continents, Bitfarms Ltd. (‘BITF' on Nasdaq and TSX) operates 12 Bitcoin mining farms using primarily clean, sustainable hydro-electricity drawing on the talents of a diverse team from a wide range of backgrounds and experiences. Our culture of innovation and growth helps Bitfarms maintain its leadership in the tech space.
With two new sites in development and the opportunity for more, our company values forward-minded thinkers who are willing to bring new ideas to the table, while drawing from what's been tried and true. We are proud to have been recognized by our employees as a Great Place to Work !
We're passionate about innovation, sustainability, and cryptocurrency and are looking for amazing people to join our team.
Bitfarms continues to seek operational and financial improvements through decentralization and diversification, and using ethical, sustainable, and innovative initiatives to unlock value and generate superior returns for our shareholders and a rewarding workplace for our employees.
What we offer:
Competitive salary and bonus opportunities along with career advancement
Top tier group insurance plan with employer cost sharing
Employee referral program
Employee assistance program (EAP)
Stimulating work environment in an innovative data center with air conditioned break rooms
Free parking
An inclusive, safe and diverse work environment
Interested? This is a great opportunity to work for a young and dynamic company!
We are currently looking for a IT Support Technician, Level 1 to join our team
What you can expect in this role:
The IT Support Technician, Level 1 is responsible for delivering advanced technical support and maintaining the organization's IT infrastructure. This role addresses complex issues, implements solutions, and enhances IT processes. Acting as a bridge between end-user support and advanced technical operations, the technician ensures efficient systems performance and provides a high-quality user experience.
More specifically, here are some of the key responsibilities:
Technical Support:
Provide second-level technical support onsite and remotely to troubleshoot and resolve advanced hardware, software, and network issues.
Analyze and resolve escalated tickets, ensuring correct prioritization and resolution; escalate further when necessary.
Support and troubleshoot Office 365 applications, including user account management and custom configurations.
Assist with mobile device setup, integration, and troubleshooting, particularly with O365.
Install, configure, and maintain laptops, workstations, printers, and other hardware assets.
Manage VPN user accounts and configurations to ensure secure and reliable access (e.g., Tailscale, OpenVPN).
Troubleshoot and maintain Teams meeting room hardware and software.
Onboarding and Offboarding:
Coordinate with HR to manage onboarding and offboarding processes, adhering to company security policies.
Prepare and provision hardware, software, and user accounts for new hires.
Conduct training for new employees on IT systems and company tools.
Revoke access and recover company assets during the offboarding process.
System Administration and Maintenance:
Administer and maintain IT systems, including Microsoft Intune, Entra ID (Azure AD), Exchange, SharePoint, Teams, and Slack.
Monitor system updates and deploy patches to address security vulnerabilities.
Conduct regular security log reviews and implement compliance measures.
Perform periodic audits to verify IT asset inventory and condition.
Network and Infrastructure Support:
Configure and maintain network resources, including servers and critical infrastructure.
Support and troubleshoot LAN/WAN connectivity, TCP/IP configurations, DNS, and firewalls.
Process Improvement and Documentation:
Develop and implement IT processes and procedures to improve efficiency.
Maintain detailed documentation of solutions, technical processes, and IT systems.
Here's the profile we're looking for:
Required System Knowledge:
Microsoft Intune, Entra ID (Azure AD), M365 Suite (Exchange, SharePoint, Teams), Slack Admin
Jira, Confluence, Adobe Admin
Microsoft Defender, Apple Business Manager, pf Sense, 3CX
Required Technical Skills:
Active Directory (AD): User management, group policies, and permissions.
Troubleshooting: Efficiently diagnose and resolve hardware, software, and network issues.
Networking: LAN/WAN, TCP/IP, DNS, and firewall configuration.
Software Support: Install, configure, and provide support for applications like Office 365.
Remote Support: Manage and support users via remote desktop tools.
Interpersonal and Professional Skills:
Customer Service: Deliver professional, empathetic support to users.
Communication: Clearly convey technical solutions in written and verbal formats.
Team Collaboration: Collaborate effectively with Level 1 and Level 3 teams and other departments.
Problem-Solving: Analyze root causes and implement optimal solutions.
Organization: Manage multiple tickets, prioritize tasks based on urgency and impact.
Documentation: Maintain thorough records of procedures and solutions.
Ownership and Agility: Demonstrate a strong sense of ownership, responsibility, and an agile mindset to adapt to changing environments.
Education and Experience:
College diploma or Attestation of College Studies in Computer Science.
1 to 2 years of experience in IT support.
Preferred Certifications:
CompTIA A+, Network+
Microsoft 365 Certified
Other relevant IT certifications
A few more relevant details:
Work schedule: Monday to Friday,
Onsite.
Job type: full-time, permanent
We are excited to hear from you, so please apply!
This job doesn't align to your experience? No problem, we're always looking for amazing talent, so please go to the connect button and apply for future openings. We'll be sure to send you an alert when the time comes.
#LI-ONSITE
Auto-ApplyTechnical Support Engineer
Technical specialist job in Hazle, PA
EAM-Mosca Job Description Technical Support Engineer Reports to: Director of Field Service Operations is focused on our internal and external customers, providing technical assistance and troubleshooting. These personnel act as Emergency triage with our
machines in the Field. They are also sent to the field on short notice for our most complex
issues.
Technical support collaborates with the engineering department to continually improve the
design and field performance of EAM-Mosca strapping systems from mechanical,
electrical, programming, and system integration perspectives.
Technical support supplies installation and project management expertise for customer
applications developed by MOSCA GMBH.
Skills/Competencies
Strong mechanical foundation with post-high school training in
electronics/programming
Solid understanding of electrical principles and application in machine control
Ability to write and troubleshoot programming in Ladder Logic, C, and
Structured Text,
Experience with control hardware, including Allen Bradley, B&R and Siemens
Integration of mechanical and control systems to optimize machine/system
function
Ability to communicate technical details of strapping system operation to
Company and customer personnel and provide performance feedback at the root
cause level for continuous system improvement. Communication may be verbal
or written via conversation, technical bulletins or formal presentations as
situations require.
Tasks/Responsibilities:
Build mastery of EAM-Mosca equipment through a combination of in-house
exposure and field work, focusing initially on larger unitizing systems with a
secondary priority on bundling systems.
Participate in the concept design of new systems using insights from field
experience to help optimize design.
Develop in combination with field service, engineering and training personnel
SAT, FAT, Installation, and post installation procedures.
Draw on field experience and communication with Service Technicians and
customer personnel to communicate ideas for performance-based design
improvement.
Lead troubleshooting and correction of operating problems and performance
shortcomings, providing training to field personnel and feedback to design staff as
appropriate.
Support Shop operations as needed by assisting with setup and debugging support
etc.
Requires being on the After his support team. One week every five weeks to be on
call excludes when a member is traveling in the field or taking PTO.
Other Details:
Requires working with engineering and service groups in Hazleton, PA, Whitby,
ON, Canada, with Mosca GmbH in Germany.
Requires travel 30-40%, primarily in the US but potentially anywhere in the
EAM-Mosca market.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Auto-Apply