Information Technology Professional (IT Support) (Salt Lake City)
Us Navy 4.0
Technical specialist job in Salt Lake City, UT
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission.
Want to start your journey with the Navy?
Apply Now
Enlisted None
What to Expect
Information Systems Technician
More Information
Responsibilities
Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include:
INFORMATION SYSTEMS TECHNICIAN (IT)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Ensuring the proper security and handling of communications materials, systems and equipment
Performing diagnostics and data recovery operations and maintaining logs
INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Performing diagnostics and data recovery operations, and maintain logs
Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems
Operating and maintaining testing and auxiliary equipment
Ensuring the proper security and handling of communications materials, systems and equipment
Work Environment
As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers.
Training & Advancement
Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including:
Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation.
After A School, Information Systems Technician Submarines (ITS) will also attend submarine training:
Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS).
After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance.
Advanced Training
Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security.
Education Opportunities
Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education.
You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill.
Qualifications & Requirements
A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician.
Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens.
IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength.
ITS applicants must be willing to serve aboard submarines.
General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before .
Part-Time Opportunities
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes.
For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met.
For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again.
For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training.
Compare Navy Careers
See how a career as an Information Systems Technician compares to other Navy jobs.
Compare roles, pay and requirements for each job now.
$63k-85k yearly est. 1d ago
Looking for a job?
Let Zippia find it for you.
ESM Technical Solutions Professional - ServiceNow (Presales)
Unisys Corporation 4.6
Technical specialist job in Salt Lake City, UT
What success looks like in this role:
This role is responsible for shaping solutions, leading client engagements, and supporting the sales cycle through technical expertise, innovation, and proactive sales activities across the ServiceNow and Freshworks platforms.
Key Responsibilities
Collaborate closely with SE, CE, CDE & CTO organisations to develop and execute account strategies.
Identify, qualify, and nurture new business opportunities within existing and prospective clients.
Create pursuit kits to support sales engagements and drive pipeline growth.
Develop and deliver repeatable Proof of Value (PoV) engagements and compelling product demonstrations tailored to client needs.
Design and implement accelerators to demonstrate value and innovation across the ServiceNow, Freshworks and EasyVista platforms.
Create migration playbooks, focusing on transitions from platforms such as ServiceNow, BMC Helix, and Cherwell.
Own and complete RFP responses, ensuring alignment with client requirements and sales objectives.
Draft Statements of Work (SOWs) for client projects.
Lead client-facing elements of projects, including technical workshops, solution shaping, and pricing.
Actively participate in marketing events, webinars, and industry forums to promote Unisys ESM solutions and generate leads.
Build and maintain strong client relationships at multiple organisational levels, acting as a trusted advisor.
Provide feedback to product and marketing teams based on client and market insights.
Oversee project execution by the ESS delivery organisation.
You will be successful in this role if you have:
Required Skills & Experience
Strong technical understanding of the ServiceNow platform.
Proven track record in pre-sales, solution architecture, and business development roles.
Ability to create technical assets such as PoVs, accelerators, and migration playbooks.
Excellent communication, presentation, and client engagement skills.
Experience with ITSM platforms including Freshworks, BMC Helix, and Cherwell.
Ability to articulate business value and ROI of ESM solutions to both technical and non-technical stakeholders.
Experience building and maintaining strong client relationships.
Familiarity with sales methodologies (e.g., MEDDIC, Challenger, Solution Selling).
Ability to lead workshops and shape solutions collaboratively with clients.
Key Performance Indicators (KPIs)
Influenced and sourced Total Contract Value (TCV).
Win performance and conversion rate of PoV projects to fully scoped and funded engagements.
Pipeline generation and qualification targets.
Number of client meetings, demos, and workshops delivered.
Contribution to upsell/cross-sell opportunities and customer retention rates.
Client satisfaction scores related to pre-sales engagements.
Preferred Qualifications
Essential:
ServiceNow certifications - CSA, CIS, and CTA.
Desirable:
ServiceNow CMA.
BMC Helix ITSM Implementation Specialist.
BMC Certified Expert / Architect.
Experience with other ITSM platforms (BMC, Freshworks, Cherwell, EasyVista).
Minimum 8 Years Prior experience in consulting or professional services environments.
Benefit Highlights:
Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success.
Video Interview Notice:
At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
#LI-JV1
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.
$79k-99k yearly est. 4d ago
IT Help Desk
Bc Tech Pro 4.2
Technical specialist job in Magna, UT
This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is a full-time, onsite position. Benefits include Health, Dental Vision and 401k.
Pay starts at $20.50 per hour
Responsibilities:
Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
Provides support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired
May require additional customer-specific certifications or training as required
Skills:
Excellence in communication and customer-facing skills
Strong oral, written and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Ability to lift and or move various computer equipment up to 50 lbs.
Must own a basic repair kit
Additional requirements may exist if offer of employment is extended
Additional Information
All your information will be kept confidential according to EEO guidelines. This position is open to all US citizens at least 18 years of age.
$20.5 hourly 2d ago
Technical Support / Business Analyst - IT
Collabera 4.5
Technical specialist job in Salt Lake City, UT
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Bilingual: French and English
Shift: Tuesday - Saturday 9:30 AM to 6:00 PM or Sunday - Thursday 9:30 AM to 6:00 AM
Job Description:
• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.
• Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization's systems and capabilities.
• Analyzes business partners operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
• Assists in the business process redesign and documentation as needed for new technology.
• Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprises competitive edge.
• May make recommendations for buy versus build decision.
• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience.
• Typically has 3 to 5 years of relevant technical or business work experience.
Qualifications
Technical support, French fluency
Additional Information
To get further details or to schedule an interview,
Please contact Shivani Shah at
**************
$75k-102k yearly est. 60d+ ago
Technical Support Specialist
Wavetronix 3.6
Technical specialist job in Springville, UT
Product Support Technician Success Profile
*This role is advertised as Technical Support Specialist but internally the role will be labeled Product Support Specialist.
Wavetronix is seeking a skilled and motivated individual to join our support team as a Product Support Technician. A successful candidate will be responsible for providing technical support and assistance to our customers while maintaining strong relationships with them. The Product Support Technician will play a crucial role in ensuring customer satisfaction and promoting the effective use of our products.
Note: This role will be open in our Springville, UT, Nashville, TN, and Oviedo, FL location. Any location will be required to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET.
A successful Support Technician Success will:
Provide world-class support for Wavetronix products on the phone, via email, and in person.
Document and track all customer interactions in CRM, including cases, activities, and communication.
Track and update RMAs providing reports/updates to customers and internal teams.
Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses.
Master installation, configuration, and troubleshooting of Wavetronix products.
Provide support for on-site installation/configuration of products and diagnose technical errors or problems, either over the phone, via email, or in person.
Document processes, produce detailed trip reports, and maintain CRM knowledge base.
Collaborate with the team, share information across the organization, and ensure final resolutions for support issues.
Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary.
Provide technical training on products to customers, both in the field and in-office.
Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations.
Build positive relationships with customers and provide excellent customer support.
Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM.
Maintain an expert-level understanding of Dynamics 365 Customer Service.
Possess strong written and verbal communication skills.
Collaborate actively in a team-oriented environment to accomplish shared goals and support cross-functional initiatives.
Communicate proactively and professionally with team members and managers to ensure alignment, share updates, and resolve issues.
Participate in ongoing training and development opportunities to enhance personal growth, improve job-related skills, and contribute to team success.
Perform other duties, tasks, and responsibilities, including as listed in GlassFrog, and support other teams as assigned, which may fall outside the essential duties and responsibilities.
Requirements:
Previous experience in a similar technical support role.
Strong technical background with a technical degree or certifications
IMSA Signal Technician Level I or Level II (Field) a plus but not required.
Excellent problem-solving and troubleshooting skills.
Proficiency in using CRM systems, preferably Dynamics 365 Customer Service.
Knowledge of networking concepts.
Exceptional written and verbal communication skills.
Ability to work independently and within a team.
Willingness to travel to multiple locations as required.
Self-motivated and driven to achieve customer satisfaction.
Strong organizational and time management skills.
Compensation: 19-28/hr
More specifically, the successful Product Support Technician will exhibit core competencies based on an aggressive training schedule as follows:
3 Month Milestones
Understand company core values, strategies, and initiatives.
Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment.
Able to effectively use mobile and desktop tools and applications.
Have a positive relationship with Wavetronix customers.
Able to understand and effectively communicate technical procedures and processes to customers.
Comprehend customer requirements and make appropriate recommendations to the client.
Effectively communicate and cooperate with Technical Services and share information across the organization.
Demonstrate a functional knowledge of the RMA process.
Navigate CRM and ERP systems proficiently and demonstrate the ability to create records in both systems.
6 Month Milestones
Master installation and configuration of Wavetronix products.
Demonstrate the ability to troubleshoot, test, repair, and service technical equipment.
Demonstrate functional knowledge of Wavetronix non-core product line.
12 Month Milestones
Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products.
Learn intersection and controller cabinet basic operation.
Perform at least 5 solo technical customer visits.
Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Product Support Technicians can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem.
If you are a dedicated and customer-oriented individual with a passion for technical support, we encourage you to apply for the position of Product Support Technician. Join our team and help us deliver world-class support to our valued customers.
About Wavetronix
Wavetronix' core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities.
Wavetronix is an affirmative action equal opportunity employer.
$39k-76k yearly est. Auto-Apply 60d+ ago
Tier 2 Technical Support Operations Analyst
ASM Research, An Accenture Federal Services Company
Technical specialist job in Salt Lake City, UT
The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
+ Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
+ Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
+ Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
+ Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
+ Be available for on-call 24x7x365 ongoing application support.
+ Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
+ Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
+ Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
+ ServiceNow metrics reporting on ticket acknowledgements, resolution times and
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
+ 4-6 years of experience in information technology, systems administration or other IT related field.
+ Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
+ Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
**Other Job Specific Skills**
+ Technical problem solving and implementer skills in application coding, infrastructure, or automation.
+ Effective communications (written and spoken).
+ Coordinates and tracks well across AFS and client technical and functional teams.
+ ServiceNow ITSM (desired not required).
+ ITIL (desired not required).
+ Data Analysis / Excel.
+ SQL Server Integration Services (SSIS).
+ T-SQL
+ MSFT SQL Server
+ Azure SQL Databases
+ Database Architecture
+ Extract, Transform and Load (ETL) data
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$87k - $115k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$87k-115k yearly 47d ago
IT Support Specialist - Supervisor
Collegis 3.9
Technical specialist job in Draper, UT
Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit **************************
The IT Support Specialist Supervisor position is an excellent opportunity for career-minded and goal-oriented individuals to provide exceptional managed IT services to our partners. The ITSS Supervisor's primary responsibilities include managing a team of IT Support Specialists supporting Windows desktop, MAC OSX and Windows server operating systems through performance management metrics. The position will ensure that the corporation's Windows/MAC environments are maintained according to industry best practices. Leadership tasks over their teammates include monitoring daily work activities, coaching, and, if needed, correction.
Primary Responsibilities, Essential Functions and Requirements:
Supervision and mentorship of employees at local and remote locations
Partner with Support Services Leadership to develop and implement strategies and training initiatives to increase Support Specialist effectiveness
Mentors employees through sharing information, skill coaching, and suggesting effective initiatives that will assist an agent in providing excellent customer service.
Provide periodic review of employees that includes coaching customer service, technical ability and additional skill building as determined during review (Additional reviews may be staged on an ad-hoc basis, but a scheduled review is required on an annual basis)
Responsible for mid and year-end performance reviews and regular reporting to Leadership as needed.
Sustain project updates and status reports to leadership on regular basis
Maintains strong understanding of partner's environments, including but not limited to software applications, learning management systems, and account creation procedures.
Drive best practices for remote desktop management, automation of imaging\updating, and proactive maintenance of supported systems.
Maintain and enforce the asset refresh program to keep technology in an up-to-date fashion.
Maintain desktop application inventory and assist with software licensing maintenance
Provide purchase approval and assist with providing financial forecasts for computer replacement and purchase
Define and maintain security procedures and policies; enforce these policies with ITSS team members
Monitoring, supporting, and troubleshooting systems issues
Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security related issues
Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer.
Manage and mentor student-work studies.
Continue training for ITSS team members on process and procedures.
Requirements
Relative industry certifications are considered a plus
Operations experience
Must be willing to work some weekend shifts in support of maintenance and participate in on-call rotation duties.
Minimum of 2-years management, lead experience, or highly skilled technical background.
Ability to work a flexible schedule that may include nights and weekends
Strong communication skills and proven track history of excellent customer service
General knowledge of the higher education industry preferred
Strong analytical and problem solving skills
Strong PC & MAC troubleshooting skills
Familiarity with multiple operating system platforms, specifically O365 environment and Windows
Server operating environment troubleshooting skills
Ability to convey technical topics to a wide variety of callers with varying technical skill levels.
Excellent written and verbal communication; Must be able to thoroughly document implementations, modifications and removals
Education, Certifications and Licensures:
Bachelor of Science, Computer Science, MIS degree or equivalent experience
Beware of scams: Please note that all inquiries regarding Collegis Education job postings will come from an email domain ********************** *************************.
Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.
Salary Description 70,000-90,000
$40k-78k yearly est. 60d+ ago
IT Support Specialist
Hirequestnw
Technical specialist job in Draper, UT
IIT Support Specialist (Information and Instructional Technology Support Specialist)
Position Goal:This position provides direct tier 1 support, Instructional Technology and Informational Technology. The Instructional Technology support aspect of the position provides technical support to Faculty, Administration, and staff in the utilization of classroom technology, configuring and maintaining web-enhanced and virtual courses, provide technical assistance for the course staging process, and online testing.The Information Technology aspect of the position provides desktop support to campus leadership, local faculty, staff and students with quality customer service, support, tools, and training needed to meet their educational goals. This position will be the primary technology service provider for the campus (with escalation support from IT Services) via email, telephone, ticketing system, and remote desktop.
Position Responsibilities:
1.Provide technical assistance to end users primarily during normal business hours (some after hours and overtime work required).
2.Provide support for computerized testing and instructional classroom technology.
3.Support for applications utilized by faculty in the delivery of online, virtual, and web-enhanced courses.
4.Provide direct support to faculty for hosting web conferences.
5.Answer questions and troubleshoot computer, phone, and network problems for users in person, or via telephone or remote access, using basic trouble ticketing software.
6.Provide assistance in the use of computer hardware and software, including printing, installation, word processing, spreadsheets, email, operating systems, network and wireless connections, and provisioning mobile devices.
7.Provide support with user account management and permissions for employees and students.
8.Provide desktop application support for Windows, Microsoft Office, and various software applications.
9.Assist IT team with inventory, asset management, documentation, and utilization tracking.
10.Maintain computer, network, phones, and audio-visual technology in classrooms, labs, libraries, conference rooms, and offices.
11.Install, configure, and maintain Windows operating systems and desktop applications.
12.Direct faculty to current technical and college-wide resources (i.e., Online Library, LMS, Screencast-O-Matic, ERC, etc.).
13.Create technical support and How-To video to assist faculty and students.
PositionRequirements
Education:AssociatedegreeinInformationTechnologyorrelatedfield.Extensiveexperience and applicable IT certifications may be substituted for education on a case by case basis.
Experience:MinimumtwoyearsexperienceinITdesktopsupport,customerservice,helpdesk, and general technology support.
Skills/Special Qualifications: Customer satisfaction- and service-oriented; good interpersonal, typing,andverbal/writtencommunicationskills;goodprioritizationandmultitaskingskills;fast, solid learner and team player; professional, self-motivated, and trustworthy; good diagnostic, analytic, and troubleshooting skills; detail-oriented, reliable and dedicated.Excellent PC hardware, software, and audio-visual technology knowledge; Microsoft networking skills required including basic knowledge of Microsoft Active Directory and Outlook; A+,Network+, MCSP, and similar IT industry certifications a plus
Physical/MentalDemands&WorkEnvironment: Ability to lift, move, and carry typical IT hardware up to 30 pounds.
$43k-73k yearly est. 16d ago
Associate Bioprocess Technician (6 Month Term Role/Thursday-Sunday Shift)
Denali Therapeutics 3.8
Technical specialist job in Salt Lake City, UT
Neurodegenerative diseases are one of the largest medical challenges of our time. Denali Therapeutics is a biotechnology company dedicated to developing breakthrough therapies for neurodegenerative diseases through our deep commitment to degeneration biology and principles of translational medicine. Denali is founded on the collaboration of leading scientists, industry experts, and investors who share the vision that scientific discovery energetically applied to translational medicine is the key to delivering effective therapies to patients.
We invite you to consider an opportunity with Denali to help achieve our goal of delivering meaningful therapeutics to patients.
The Associate Bioprocess Technician's responsibilities span from Media and Buffer Preparation and introduction to Cell Culture and Purification processes.
Key Accountabilities/Core Job Responsibilities:
Responsibilities span across media and buffer preparations for production campaigns. This includes, but is not limited to, media and buffer preparation, set-up and take-down of equipment and single-use assemblies, and both testing and actual operations.
Introduction to unit operations as requested which include but not limited to cell culture and purification processes.
Document all manufacturing activities accurately and comprehensively in batch records and document all non-conformance issues
Conduct all activities in accordance with company policies & Standard Operating Procedures, global regulatory guidelines, environmental guidelines, as appropriate, etc.
Remain up to date on all assigned training and ensure completion of any training required for GMP activities prior to executing those activities
Collaborate with cross-functional teams to optimize manufacturing processes and improve efficiency
Partner with Quality and other departments to assess deviations, determine root cause and execute preventive and corrective action
Accurate and timely recording of work time by clocking in and out using designated timekeeping systems. Adherence to company timekeeping policies, including rules regarding overtime, meal breaks, and reporting procedures for any discrepancies.
Qualifications/Skills:
High school diploma or GED and 2 years of relevant industry experience. Advanced degree in relevant field of study will be considered towards relevant industry experience.
Builds trustful and effective relationships with authenticity and humility
Confidence to work in a rapidly changing environment
The ability to contribute to a team where employees have a shared purpose and vision; foster a “One Denali” environment
Strong self-awareness of the impact communication and working style has on others
Proficient verbal and written communication skills
Physical - must be able to put on specialized gowning, lift and manipulate items over 25 lbs, climb ladders, stand for multiple hours at a time
Must be able to wear personal protective equipment (e.g., safety shoes, gloves, eye covering, etc.) in a compliant manner for extended periods of time
Must be able to work Thursday through Sunday shift
Preferred Qualifications
Previous manufacturing experience in a regulated industry.
Experience in product/process support within a regulated setting
Experience with Good Documentation Practices and Good Manufacturing Practices.
Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience. Denali offers a competitive total rewards package, which includes a 401k, healthcare coverage, ESPP and a broad range of other benefits. Learn more at ******************************************
This compensation and benefits information is based on Denali's good faith estimate as of the date of publication and may be modified in the future.This compensation and benefits information is based on Denali's good faith estimate as of the date of publication and may be modified in the future.
Denali is committed to its core company value of unity by creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, basis of disability, or any other federal, state, or local protected class.
Salt Lake City Drug Testing Policy
$37k-63k yearly est. Auto-Apply 60d+ ago
Technical Support Specialist
Jobnimbus
Technical specialist job in Lehi, UT
We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey-Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe even land a new job!
Mission:
Provide world-class technical support and training in a timely manner to our users and internal departments.
What You'll Be Doing:
Communicate in a timely and professional manner with users via email, chat, and/or phones.
Troubleshoot and test software issues and escalate findings to the technical escalation team if needed.
Proactively submit feedback recommendations on the user's behalf to improve the product.
Provide best practices and assistance to customers on how best to implement JobNimbus
Help drive process improvements by working cross functionally to enhance communications and tools designed to improve the customer experience and build customer loyalty
Assist in company events and trade shows
Be an expert in JobNimbus, so you can guide new users and other departments as well as answer their questions
What Makes You the Hero for This Job:
Preferred: 1-2 years of technical support experience
Preferred: 1+ years of customer support experience
Preferred: 1+ years of QuickBooks Experience
Analytical and problem-solving skills
Multitasking and organizational skills
Ability to answer a high volume of calls, chats, and/or emails daily
Ability to share and collaborate on work among a Technical Support team
Attentiveness and patience
Time-management skills
Ability to find the positive in any situation
Technical Knowledge and Troubleshooting Skills
Interpersonal and customer service skills
Superpowers:
Extreme Ownership. You own the outcomes, drive initiatives, and solve problems proactively. If you need direction and someone to hold your hand, this job is not for you.
Customer Obsessed. Everything we build should leave our customers saying, "Aw dip. This product is off the charts cool. Whoever wrote that code deserves a raise!"
Proactive Learning. You stay ahead of the curve, continuously learning and implementing cutting-edge technologies.
Team Commitment. You build, mentor, and lead a high-performance engineering team that delivers results together.
Self Awareness. You know your strengths, weaknesses, and how to surround yourself with the right talent to succeed.
Mentor (Hit us up to get more information)
Matt Nelson - Specialist in hiring amazing people, lover of music, Connect Four, ping pong, tennis, pickleball, photography and recruiting.
JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.
If you have any questions regarding this job post, please email [email protected].
$43k-73k yearly est. Auto-Apply 60d+ ago
Technical Support Specialist I - Network
Resideo
Technical specialist job in Lehi, UT
Reporting to a Technical Support Supervisor, the Network Technical Support Specialist will function as a critical resource for network professional integrators in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Network Technical Support Specialist will handle technical inquiries, provide installation guidance, offer troubleshooting and configuration support, and address service needs for network installations, in addition to a vast portfolio of over 100 brands and solutions, which requires a commitment and ownership level beyond that of a traditional technical support role.
This role is suited for an individual with a minimum of 2 years of professional network installation and configuration experience, or a minimum of 2 years of ADI technical support experience accompanied by required internal network training and certifications. The Network Technical Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our professional integrators with the knowledge and confidence to succeed.
**JOB DUTIES:**
+ Provide intermediate technical support for installation, configuration, troubleshooting, and return processing, following standard procedures and under close supervision.
+ Function as the first point of contact for ADI professional integrators in the Standard Network queue (Tier-1), performing intermediate, well-defined tasks with guidance.
+ Accurately document customer and partner interactions, including troubleshooting steps and outcomes, using standard data entry protocols and internal systems.
+ Manage and solve complex network challenges requiring intermediate skills in the following areas:
+ Addressing, Routing, Switching
+ Subnetting
+ Multicast Networking: Design and deployment of multicast routing (PIM, IGMP)
+ VLANs and inter-VLAN routing
+ Proficiency with tools like ping, traceroute, and show commands.
+ Understanding of Layer 2 protocols
+ Understanding of Layer 3 protocols
+ Ability to Identify problems in Layer 2 and Layer 3 of the OSI model.
+ Firewalls
+ Basic Wireless Concepts: WLAN, SSIDs, and WPA/WPA2 encryption
+ WAN Technologies
+ Process product returns efficiently while ensuring adherence to technical verification protocols.
**YOU MUST HAVE:**
+ 1-2 years of professional experience installing and configuring network products such as routers, switches, and wireless access points, or relevant experience.
+ Industry Certifications:
+ One of the following: Network+, CCNA, CCNP
+ **OR**
+ Snap One PCNA & Control4 AP Certification / Control4 Certified Technician
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional critical thinking skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: Control4, OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Hybrid position - 3 days in the office and 2 days remote
+ Medical, Dental, Vision, Pet Insurance and 401k participation from Day 1
+ 12 paid holidays each year
+ 401K plan with up to 7% company match
+ Four weeks parental leave without using vacation time
+ Employee discounts on company products and other retail/service providers
+ Opportunity to progress within a global business
+ Product and leadership mentoring to ensure you are set up for success
\#LI-JS1
Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at ************************
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the ****************************************************************************************************************************************************** If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
$43k-73k yearly est. 12d ago
IT Helpdesk II
Autonomous Solutions
Technical specialist job in Lehi, UT
At ASI, we are revolutionizing industries with state-of-the-art autonomous robotics solutions. Within the fields of agriculture, construction, landscaping, and logistics, we deliver technologies that enhance safety, productivity, and efficiency. With our core values of Simplicity, Safety, Transparency, Humility, Attention to Detail and Growth guiding everything we do, we're shaping the future of automation in dynamic markets.
Headquartered in the scenic landscapes of Northern Utah, ASI boasts a 100-acre proving ground where innovation meets reality. What sets us apart is our state-of-the-art autonomous software that seamlessly interfaces with a diverse range of Original Equipment Manufacturers (OEM), distinguishing us as a trailblazer in the autonomous software landscape. Our solutions extend across nine industries, from automotive to logistics, empowering clients with remote control, teleoperation, and fully automated solutions.
ASI's influence is felt globally, with our robotic automation products integrated into the operations of renowned companies and government agencies. Our prestigious clientele includes industry giants that are household names. By joining ASI, you become an integral part of a team that is revolutionizing how the world moves, operates, and automates.
Summary
As an IT Help Desk II, you provide support to end users for computer, application, system, device, access, and hardware issues. You identify, research, and resolve technical problems with some complexity. You also respond to telephone, email, and online requests for technical support. In addition, you document, track, and monitor the problem using applicable systems and tools. You may coordinate with other teams or departments to resolve user problems.
Responsibilities
* Serve as the first point of contact for employees seeking technical assistance by phone, email, or other IT helpdesk requests.
* Perform remote troubleshooting through diagnostic techniques.
* Researches and resolves routine technical problems.
* Walk employees through the problem-solving process.
* Handles moderately complex issues and problems and refers more complex issues to higher-level staff.
* Follow up and update employees on the status of solutions.
Required Qualifications
* Classes, Associates degree, or technical certification in IT or related field.
* 4-6 years of general work experience.
* Good understanding of computer systems, mobile devices, and other tech products.
* Solid understanding of how to research troubleshooting technical issues.
* Ability to diagnose and resolve basic technical issues
* Good communication skills, written and verbal.
* Customer-oriented and cool-tempered
At Autonomous Solutions, Inc. (ASI), we are committed to fostering a diverse, inclusive, and equitable workplace where all employees and applicants have equal opportunities. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. ASI complies with all applicable federal, state, and local laws regarding non-discrimination in employment and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process.
Your employment with ASI will be "at-will", meaning that either you or ASI may terminate your employment at any time for any reason, with or without cause.
$43k-73k yearly est. 28d ago
Technical Support Specialist I - Network
Resideo Technologies, Inc.
Technical specialist job in Lehi, UT
Reporting to a Technical Support Supervisor, the Network Technical Support Specialist will function as a critical resource for network professional integrators in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Network Technical Support Specialist will handle technical inquiries, provide installation guidance, offer troubleshooting and configuration support, and address service needs for network installations, in addition to a vast portfolio of over 100 brands and solutions, which requires a commitment and ownership level beyond that of a traditional technical support role.
This role is suited for an individual with a minimum of 2 years of professional network installation and configuration experience, or a minimum of 2 years of ADI technical support experience accompanied by required internal network training and certifications. The Network Technical Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our professional integrators with the knowledge and confidence to succeed.
JOB DUTIES:
* Provide intermediate technical support for installation, configuration, troubleshooting, and return processing, following standard procedures and under close supervision.
* Function as the first point of contact for ADI professional integrators in the Standard Network queue (Tier-1), performing intermediate, well-defined tasks with guidance.
* Accurately document customer and partner interactions, including troubleshooting steps and outcomes, using standard data entry protocols and internal systems.
* Manage and solve complex network challenges requiring intermediate skills in the following areas:
* Addressing, Routing, Switching
* Subnetting
* Multicast Networking: Design and deployment of multicast routing (PIM, IGMP)
* VLANs and inter-VLAN routing
* Proficiency with tools like ping, traceroute, and show commands.
* Understanding of Layer 2 protocols
* Understanding of Layer 3 protocols
* Ability to Identify problems in Layer 2 and Layer 3 of the OSI model.
* Firewalls
* Basic Wireless Concepts: WLAN, SSIDs, and WPA/WPA2 encryption
* WAN Technologies
* Process product returns efficiently while ensuring adherence to technical verification protocols.
YOU MUST HAVE:
* 1-2 years of professional experience installing and configuring network products such as routers, switches, and wireless access points, or relevant experience.
* Industry Certifications:
* One of the following: Network+, CCNA, CCNP
* OR
* Snap One PCNA & Control4 AP Certification / Control4 Certified Technician
* Strong aptitude for troubleshooting across multiple product categories and technologies.
* Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
* Exceptional critical thinking skills and ability to quickly learn and apply new technical concepts.
* Exceptional English communication skills, both verbal and written, with a customer-first mindset.
WE VALUE:
* Familiarity with ADI's proprietary exclusive-brand products and platforms: Control4, OvrC, Luma, Binary, WattBox, Clare, and others.
* Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
* Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
* Experience supporting professional integrators or in the custom electronics industry.
WHAT'S IN IT FOR YOU:
* Hybrid position - 3 days in the office and 2 days remote
* Medical, Dental, Vision, Pet Insurance and 401k participation from Day 1
* 12 paid holidays each year
* 401K plan with up to 7% company match
* Four weeks parental leave without using vacation time
* Employee discounts on company products and other retail/service providers
* Opportunity to progress within a global business
* Product and leadership mentoring to ensure you are set up for success
#LI-JS1
$43k-73k yearly est. Auto-Apply 12d ago
Event Tech Support Specialist
Rainfocus 4.5
Technical specialist job in Orem, UT
RainFocus, one of the most innovative software companies, is in search of an exceptional Event Tech Support Specialist. RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market - it will be challenging, fun and exciting.
About the Role
As a team member of the RainFocus client success organization, the Event Tech Support Specialist ("TS") will learn the ins-and-outs of the event delivery process and how the technology works. This role is essential in providing the technical know-how for events around the world. This position will work an adjusted schedule of Thursday - Monday in order to support our events that generally require support over the weekend. As a member of the event delivery team, the TS will work from the RainFocus warehouse and become the knowledge expert on RainFocus onsite technology. This includes: Windows and Mac imaging, badge pinter troubleshooting and maintenance, providing QA for new feature rollouts, and most importantly, providing remote support to our teams around the world with onsite events.
The ideal candidate has a strong desire to learn about new technology and love to "tinker" with hardware. This person needs to be able to think outside of the box in order to solve complex issues. This individual needs to be able to communicate both in-person and digitally to teammates, clients, and contractors. This candidate must be a positive team player. The ideal candidate will face challenges with a desire to be the go-to person to provide a solution.
Essential Responsibilities
* Hardware Support
Setup, imaging, troubleshooting Windows and Mac machines Troubleshooting badge printers Managing MDM service for 6000 phones Testing new hardware and resources
IT Helpdesk Support
Not a traditional IT help desk role Weekends will be on-call support for onsite events Supporting hardware, software, and logistical issues
Communication
Working with internal team members to prepare for and support ongoing events Communicate with clients to describe technical details about the hardware we utilize Gathering details to troubleshoot issues efficiently and without confusion for the staff onsite
Organization
Maintaining the RainFocus hardware by routinely doing checks and cleanings Tracking inventory issues and documenting the processes related to fixing Providing step-by-step instructions on how to use the RainFocus equipment
Training
Be the "face" of the training videos used to keep our onsite staff currently on how to fix common onsite issues Train the internal teams on best practices
Required Experience/Skills
* 1+ years experience with IT help desk or similar
* Ability to travel to events anywhere in the country or world when needed - 10-15% travel expected, valid passport required
* Collaboration on creation of processes to acquire requirements for live event execution
* Create and maintain training materials
* Assist in training new hires and contractors
* Represent product needs for the event delivery team in appropriate product development meetings
Personal Characteristics
* The best candidates for this position will have a strong chemistry and culture fit within RainFocus. Applicants need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:
Ability to creatively solve complex problems Friendly and outgoing, but assertive when necessary Willing to go the extra mile in support of reasonable client requests Team-player with a service-oriented mindset Self-motivated, thrives in fast-paced environments Proactive, relentless learner Excited by and eager to take on new challenges and opportunities Strong communicator with ability to be self-guided
Success Measures
* Fully onboarded and productive within 60 days
* Client satisfaction
* Provide event weekend support without escalation
Location/Travel
* This position will require working full time from our warehouse in Orem, Utah. Remote work is not available.
Why work at RainFocus?
At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.
As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.
What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$40k-76k yearly est. 60d+ ago
SITECH Support Specialist - Level 1
Wheeler MacHinery 4.1
Technical specialist job in Saint George, UT
SITECH Intermountain, an authorized dealer for Trimble Civil Engineering and Construction products and services, is currently accepting applications for Support Specialist for ST George, UT area. The Support Specialist is responsible for providing technical support and training to customers and SITECH Sales Team on all Trimble Civil Engineering and Construction products and services
+ The Support Specialist is responsible for providing technical support and training to customers and SITECH Sales Team on all Trimble Civil Engineering and Construction products and services.
+ Builds relationships with customers and recommends additional products and services to enhance the customer experience.
+ Collaborate with Sales Team to understand customer needs and promote Sales activities.
+ Troubleshoot and support customers on Trimble products in the field and over the phone.
+ Conduct classroom training on Trimble products.
+ Assist in the development, documentation and maintenance of support related processes.
**Required Qualifications:**
+ Must be able to work safely and promote an accident free mentality at all times.
+ Must possess ability to train customers on construction and survey technology products and services.
+ Strong mechanical aptitude and understanding of construction and machine control products.
+ Must be able to communicate effectively and interact professionally with customers at all levels within the organization.
+ Must have excellent written and verbal communication skills.
+ Must be able to think quickly to handle customer situations to produce immediate results.
+ Must have valid driver's license, good driving record and be willing to travel.
+ Excellent computer skills, proficient with Microsoft Office.
**Preferred Qualifications:**
+ Construction and Survey field experience using Trimble Civil Engineering and Construction products.
+ Experience using Trimble Machine Control Systems: Earthworks, GCS, Accugrade
+ Experience using Trimble Site Positioning Systems: Total Stations, Data Collectors, GPS/GNSS Receivers, Siteworks and SCS900 Site Controller Software.
+ Experience with Trimble Business Center Software, 3-D modeling, CAD/AutoCAD and Takeoff preferred.
+ Strong knowledge of road construction surveying and design.
+ Good understanding of proper surveying practices.
+ Ability to work in team environment and be self-motivated.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
$40k-65k yearly est. 22d ago
IT Help Desk Technician II
Western Partitions 3.7
Technical specialist job in Salt Lake City, UT
Helpdesk Technician II
Western Partitions, Inc. (WPI) is one of the largest and most reputable interior and exterior contracting firms in the US. WPI provides superior contracting services for drywall, prefabrication, metal studs, acoustical systems, wall panels, fireproofing, firestopping, stucco, claddings, painting, windows, doors/frames/hardware, and more.
Since WPI's inception in 1972, we have provided award-winning construction without sacrificing integrity, safety, or efficiency. We are proud that a significant percentage of our business comes from repeat customers. Our service-oriented, fast-track approach, coupled with an attention to detail has resulted in a superior reputation within our industry. We work hard every day to earn our customers' trust and confidence.
Throughout our history, our dedication to our employees, quality of work, and customers has set us apart. The strongest characteristic of our organization is the prominent level of pride we take in every job we complete. Our employees are driven to do the job right the first time without compromise. Lastly, our customers choose WPI based on the emphasis we place on communication, trust, and respect.
The Helpdesk Technician II is responsible for technical support requests related to hardware, software, and networking. This role will rely on strong technical aptitude and excellent interpersonal skills to resolve technical issues via phone, email, chat, and in person.
Understand and comply with all WPI policies, procedures, and corporate safety program.
Act as the first point of contact for WPI staff requiring IT support.
Act as an escalation point for tier 1 Help Desk Technicians.
Answer end user queries in person, via email, and over the phone.
Manage assigned tickets in accordance with established service level agreements.
Monitor the help desk queue and assess priority of incoming tickets.
Identify issues, troubleshoot, and resolve issues to the end users' satisfaction.
Troubleshoot connectivity, network, and client VPN issues.
Install, maintain, and troubleshoot client applications.
Troubleshoot and resolve email-based issues.
Coordinate with senior team members to escalate complex problems.
Document all support tickets in IT ticketing software.
Update and reconcile IT inventory.
Order new client computers and provision for use.
Reimage existing client computers and migrate user data.
Order and provision smart phones, iPads, and VOIP phones for WPI staff.
Troubleshoot telecom and mobile device issues.
Perform hardware repairs and upgrades.
Create and maintain documentation for internal processes.
Other duties as assigned.
Requirements
Basic Requirements
Associates degree in Information Systems, Computer Science, or related field of study OR equivalent industry experience.
A+, N+, MCP, or other industry level certifications recommended.
Minimum Requirements
Exceptional written and interpersonal skills are essential along with the ability to interact with all levels of the corporation.
Proven ability to prioritize a constantly shifting workload and collaborate with other IT staff members daily.
Employs a customer focused attitude towards all job duties.
Must be team-oriented and thrive in a result oriented, fast paced environment.
Must be able to break down problems both known and unknown in a logical, efficient manner.
Strong knowledge of MS Windows operating systems.
Solid understanding of core network components (TCP/IP, Active Directory, DNS, DHCP, RDS, etc).
Competency with hardware and software troubleshooting.
Competency with common mobile products (iPhone, iPad, Android devices).
The ability to learn and apply new concepts quickly.
Late night and/or weekend hours are occasionally necessary to complete system upgrades and perform maintenance.
Local to office, but infrequent travel is required for IT maintenance at corporate offices and jobsites.
Preferred Requirements
Microsoft, CompTIA, or other industry certifications.
This role is not eligible for visa sponsorship.
Benefits
At WPI our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.
In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer:
Competitive pay
Incentive bonus plan
401(k) retirement savings plan with match
Medical, prescription drug, dental and vision insurance plans with flexible spending account option
Life insurance, accidental death, and disability benefits
Flexible paid time off policy and paid holidays
Professional development opportunities and certifications
WPI provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
WPI is a background screening, drug-free workplace.
This job description is intended to outline the general nature and level of work being performed by employees. It is not designed to cover or contain a comprehensive list of responsibilities, duties, or skills required of the employee of this job. Furthermore, this description is subject to change at the discretion of the company, with or without notice.
Full compensation packages are based on candidate experience and certifications. Utah pay range$60,000-$70,000 USD
$60k-70k yearly Auto-Apply 36d ago
Telecom IT Support Analyst
Any Hour Group
Technical specialist job in Orem, UT
About Us:
Founded in 2021, the Any Hour Group has rapidly expanded to become a leading provider of home services across 30 locations in 10 states, boasting a dedicated team of over 2,000 members. Our commitment to delivering exceptional service and fostering a positive work environment has driven our success and growth. We pride ourselves on our innovative solutions and customer-centric approach, making us a trusted choice for homeowners.
Position Summary:
The IT Support Analyst (Telecommunications Focus) provides front-line support for users across all subsidiary companies, with specialized responsibility for the management and lifecycle of corporate mobile devices. This role ensures reliable service for phones and tablets used in the field, maintains accurate device inventory, and assists with daily IT support tasks related to user accounts, hardware, and system access.
Key Responsibilities:
Provide Tier 1-2 support for technical issues including Microsoft 365, Intune, network access, and endpoint troubleshooting.
Administer mobile device lifecycle: activation, configuration, deployment, and retirement of Verizon-managed devices.
Process requests for new lines, SIM swaps, suspensions, and insurance replacements through the Verizon enterprise portal.
Maintain detailed inventory of devices and users; ensure accurate billing allocation and asset records.
Assist in maintaining MDM (Intune) policies for mobile endpoints, ensuring compliance and security.
Support ongoing migration projects (e.g., workstation Entra ID joins, Windows 11 upgrades, Intune enrollment).
Communicate with branch locations regarding telecom or IT service updates.
Document troubleshooting steps and resolutions in the IT ticketing system; contribute to knowledge base.
Participate in after-hours or on-call rotation as required for high-priority issues.
Qualifications
Qualifications
2+ years of experience in IT help desk, desktop support, or telecom administration role.
Familiarity with Microsoft 365, Intune/Endpoint Manager, and mobile device management concepts.
Strong attention to detail and ability to maintain accurate records.
Excellent customer service skills and ability to communicate with both technical and non-technical users.
Proficiency with Microsoft Excel or similar tools for tracking and reporting.
Preferred
Experience administering Verizon enterprise accounts or similar carrier portals.
Knowledge of scripting or automation for reporting (PowerShell, Excel formulas, Power Automate).
Understanding of network fundamentals, MFA, and endpoint security best practices.
$43k-73k yearly est. 11d ago
SITECH Support Specialist - Level 1
Sitech Intermountain
Technical specialist job in Saint George, UT
Full-time Description
SITECH Intermountain, an authorized dealer for Trimble Civil Engineering and Construction products and services, is currently accepting applications for Support Specialist for ST George, UT area. The Support Specialist is responsible for providing technical support and training to customers and SITECH Sales Team on all Trimble Civil Engineering and Construction products and services
The Support Specialist is responsible for providing technical support and training to customers and SITECH Sales Team on all Trimble Civil Engineering and Construction products and services.
Builds relationships with customers and recommends additional products and services to enhance the customer experience.
Collaborate with Sales Team to understand customer needs and promote Sales activities.
Troubleshoot and support customers on Trimble products in the field and over the phone.
Conduct classroom training on Trimble products.
Assist in the development, documentation and maintenance of support related processes.
Required Qualifications:
Must be able to work safely and promote an accident free mentality at all times.
Must possess ability to train customers on construction and survey technology products and services.
Strong mechanical aptitude and understanding of construction and machine control products.
Must be able to communicate effectively and interact professionally with customers at all levels within the organization.
Must have excellent written and verbal communication skills.
Must be able to think quickly to handle customer situations to produce immediate results.
Must have valid driver's license, good driving record and be willing to travel.
Excellent computer skills, proficient with Microsoft Office.
Preferred Qualifications:
Construction and Survey field experience using Trimble Civil Engineering and Construction products.
Experience using Trimble Machine Control Systems: Earthworks, GCS, Accugrade
Experience using Trimble Site Positioning Systems: Total Stations, Data Collectors, GPS/GNSS Receivers, Siteworks and SCS900 Site Controller Software.
Experience with Trimble Business Center Software, 3-D modeling, CAD/AutoCAD and Takeoff preferred.
Strong knowledge of road construction surveying and design.
Good understanding of proper surveying practices.
Ability to work in team environment and be self-motivated.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
$40k-68k yearly est. 22d ago
Help Desk Technician
Lightspeed DMS
Technical specialist job in South Jordan, UT
Lightspeed is a leading provider of cloud-based software for dealerships and Original Equipment Manufacturers (OEMs), serving the Powersport, Marine, RV, Trailer, Outdoor Power Equipment, and Golf Cart industries. Lightspeed's Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including sales, parts, service, rentals, accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers. For nearly 40 years, Lightspeed has been empowering 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.
As a Help Desk Technician, you will serve as the first point of contact for internal employees experiencing technical issues. You will provide timely and effective support for hardware, software, and account-related issues, ensuring minimal disruption to business operations. This role offers an excellent opportunity to develop your IT skills and grow your career in a supportive, technology-driven environment.
What you'll do:
End-User Support
Respond to incoming support requests via phone, email, and ticketing system.
Diagnose and resolve Tier 1 technical issues for hardware, software, and network connectivity.
Provide friendly, professional support while maintaining high customer satisfaction.
Microsoft 365 Support
Assist users with Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
Help users with password resets, account access issues, and basic email troubleshooting.
Support users with file sharing, collaboration tools, and basic application features.
Device & Endpoint Support
Troubleshoot Windows desktop and laptop issues including software installations and updates.
Support mobile device setup and basic troubleshooting for company-managed devices.
Assist with printer setup, connectivity issues, and basic hardware problems.
Account Management
Create and manage user accounts in Entra ID (Azure AD) following established procedures.
Process access requests and modify user permissions as directed.
Maintain accurate documentation of user account changes.
Ticket Management
Log all support requests in the ticketing system with clear, detailed notes.
Prioritize and escalate complex issues to Systems Administrators when necessary.
Follow up with users to ensure issues are fully resolved and document solutions.
Documentation & Knowledge Base
Create and update support documentation and knowledge base articles.
Document common issues and their resolutions for future reference.
Contribute to internal IT procedures and best practice guides.
Equipment Management
Assist with onboarding and offboarding of employees, including equipment setup and retrieval.
Maintain inventory of IT equipment and accessories.
Support hardware deployment and basic configuration.
Learning & Development
Stay current with company systems, tools, and technologies.
Participate in training sessions to expand technical knowledge.
Seek guidance from senior IT staff to develop troubleshooting skills.
What you should have:
Qualifications:
1-2 years of experience in help desk, technical support, or IT support role (or equivalent education/training).
Basic understanding of Windows operating systems and common business applications.
Familiarity with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
Strong customer service skills with a patient and professional demeanor.
Excellent communication skills, both written and verbal.
Ability to explain technical concepts to non-technical users.
Strong organizational skills and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Preferred Qualifications:
CompTIA A+ certification
Microsoft 365 Certified: Fundamentals (MS-900)
Experience with ticketing systems (ServiceNow, Jira Service Desk, Zendesk, etc.)
Basic knowledge of Active Directory or Entra ID (Azure AD)
Familiarity with remote support tools
Associate's degree in Information Technology or related field
Inclusion and Diversity at Lightspeed:
At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.
Equal Employment Opportunity Statement:
Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.
Important Note:
Applicants must be authorized to work in the U.S.
Ready to apply?
Take the next step in your career-apply today and join a team where your skills will make an impact!
$43k-73k yearly est. Auto-Apply 30d ago
Technical Analytical Associate
Reckitt Benckiser 4.2
Technical specialist job in Salt Lake City, UT
We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
Research & Development
In Research and Development, we're full of highly skilled talents that include Scientists, Engineers, Medical, Clinical and Regulatory professionals - all working to create a cleaner, healthier world. With nine Centres of Excellence, we continually seek out new opportunities by using science, our entrepreneurial flare and our fearless innovation to develop and enhance our existing portfolio, never compromising on quality or performance.
We do the right thing, always, by ensuring we act with responsibility and integrity, by complying with regulatory legislation across the globe, whilst ensuring our products are safe for our consumers and are to the highest quality.
The size of our organisation means you'll have the opportunity to learn and work in different functions within R&D, giving you exposure to different disciplines, teams and environments. You will also have access to our Research and Development Academy, designed to develop our team and allow you to grow in our great organisation.
About the role
This position involves decision making in the areas of chemistry, analysis, laboratory capabilities, methodology, equipment maintenance, data quality, and workflow. Duties include method development and validation, implementation and troubleshooting of existing methods, and supporting new product development and commercialization.
This role is not currently sponsoring visas or considering international movement at this time.
Your responsibilities
* Develops and validates new analytical methods.
* Works cross functionally with a variety of teams and stakeholders, supporting multiple projects simultaneously.
* Evaluates test results for suitability and designates acceptability.
* Performs analyses and/or routine data review as needed.
* Support the preparation of relevant internal documentation and ensure all are approved prior to full production start-up.
* Prepares technical reports throughout the product development process.
* Assists in the management of daily laboratory activities as needed.
* Assist in the troubleshooting and improvement of existing methods and procedures and instrument hardware and software problems.
The experience we're looking for
* Bachelor or Master's degree in chemistry or related field with 4+ years relevant experience and/or measurable business and technical accomplishments.
* Strong analytical and problem-solving skills with ability to work in challenging, fast-paced environment on varied projects.
* Understanding of analytical instrumentation and how it operates and general laboratory equipment/procedures. Experience with HPLC, GC, UV/VIS and other techniques strongly preferred.
* Understanding of the separation mechanisms, uses of chromatography and interpretation.
* Strong intellectual curiosity and an ability to think out of the box.
* Strong planning and organizational skills with a bias for action.
* Strong communication and interpersonal skills.
* Proficient software such as MS word, excel
The skills for success
#N/A
What we offer
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
US salary ranges
USD $79,000.00 - $119,000.00
Equality
We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
Nearest Major Market: Salt Lake City
Job Segment: Counseling, Nutrition, Healthcare