Technical specialist jobs in Wilmington, DE

We're seeking a dedicated and service-oriented IT Support Specialist to join our growing team. This full-time, onsite position is ideal for a tech-savvy professional with strong troubleshooting skills, a customer-first mindset, and experience supporting mac OS, iOS, and Windows 11 environments. If you thrive in a dynamic setting and enjoy solving problems hands-on, we'd love to meet you. Key Responsibilities: • Deliver in-person and remote technical support for mac OS, iOS, and Windows 11 systems. • Set up, configure, and maintain desktops, laptops, and mobile devices. • Manage Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive. • Troubleshoot and resolve issues related to operating systems, software, printers, and other peripherals. • Accurately document incidents, troubleshooting processes, and resolutions. • Support onboarding and offboarding processes: account setup, device preparation, and user orientation. Required Skills & Experience: • 3+ years of IT support experience in mixed Apple and Windows environments. • Technical proficiency with: o mac OS (Ventura, Sonoma), including Apple M-series hardware o iOS configuration and support, including Apple ID/iCloud setup o Windows 11, with expertise in imaging and end-user environment management • Strong working knowledge of: o Microsoft 365 (especially Exchange Online and Teams) o Azure Active Directory / Entra ID o Networking fundamentals (e.g., DHCP, DNS, LAN/WAN) - Conference room AV and office printer management Nice to Have Skills & Experience: Preferred Qualifications · Relevant certifications such as CompTIA A+, Microsoft MD-102, or Apple ACSP. · Experience with IT service management (ITSM) platforms like Freshservice or ServiceNow.

Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist. Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U. S. -based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**

For over 16 years, Trilyon has been at the forefront of providing comprehensive global workforce solutions and staffing services. Leveraging our extensive expertise across multiple domains such as Cloud technology, Salesforce, AI, Machine Learning, and Technical Writing, we consistently exceed expectations in catering to a wide range of requirements. Currently we are seeking a “Desktop Support” for one of our clients that is a leading multination corporation. Position: Desktop Support Location: Malvern, PA - Onsite Duration: 6 months Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow). - Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned. - Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds. - Support Service Request fulfillment and Incident management for all client end users devices, including desktop, laptop, mobile devices and other form factors. - Provide self-serve capabilities for common requests for Service Desk. - Request fulfillment of work items that come through ServiceNow for Endpoint Services and Mobility Services (i.e. internet trusted sites requests, various VDI related tasks) - Support Major Incident calls for Workplace Services Equal Employment Opportunity Trilyon is an Equal Opportunity Employer, committed to fairness and respect for all individuals. We value diversity in age, disability, ethnicity, gender, gender identity, religion, and sexual orientation, believing it drives innovation and better service. Employment decisions are made impartially, without regard to any protected characteristic under federal, state, or local law. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable. Warm Regards, Signature

The Product Support Specialist will serve as a core member of the Custom Product and Technology team, responsible for ensuring that our product userbase have a seamless experience with our products. The ideal candidate will be detail-oriented, customer-focused with strong problem-solving skills and excellent communication capabilities. Key Responsibilities: Customer Support & Issue Resolution Respond to user inquiries and tickets to resolve issues efficiently and effectively, and ensure timely, empathetic, and professional customer interactions. Diagnose, troubleshoot, and resolve product issues or escalate them appropriately. Document common issues to share with product and engineering team. Product Expertise Develop in-depth knowledge of the product's features, workflows, and limitations. Serve as a subject-matter expert (SME) to both customers and internal teams. Stay up to date on product updates and new functionality. Training & Onboarding Guide new users through setup, configuration, and adoption. Create or deliver training materials (guides, videos, webinars, FAQs). Provide proactive education to reduce future support needs. Feedback & Reporting Collect and analyze user feedback to identify pain points or feature requests. Communicate insights to product leads. Lead the development of product documentation and user educational materials. Track and report support metrics (ticket volume, response time, resolution rate). Looking for: Organized, project assistant background, great communication skills, no creative or tech background required. Microsoft proficiency This person will consulting the engineers for issues reported if needed. Teams calls/IT tickets (asynchronous - mostly) yrs of experience: 2-3 years preferred: bachelor's degree

Akkodis is MYNT Support Specialist for a contract position with a client Location Details: Boothwyn, Pennsylvania (100% Onsite). Rate Range: $20-22/HR on W2 + benefits, the rate may be negotiable based on experience, education, geographic location, and other factors Job Title: MYNT Support Specialist I Location Details: Boothwyn, Pennsylvania (100% Onsite) Type: Fulltime Shift: Mon - Fri (1st Shift) Job Summary MYNT Support Specialist I Customer Service - Boothwyn, Pennsylvania As a Customer Service Specialist working out of our Boothwyn office, your primary job function will be to provide industry-leading customer service, including technical support, on our point-of-sale terminals and peripherals via phone, chat, remote desktop and email to our dealers and end users. Roles & Responsibilities: Provide expert technical support to dealers and end users. Troubleshoot hardware issues via phone, online chat, and emails. Troubleshoot software issues and networking devices. Perform remote desktop sessions to aid in troubleshooting process. Record detailed notes on hardware issues. Issue Return Materials Authorizations (RMAs) and follow through with the RMA process Qualifications: 2-year technical degree or equivalent experience. Excellent communication skills and the ability to professionally communicate with customers over the phone and in written communication. Extensive computer hardware and software knowledge. Ability to proficiently troubleshoot technical hardware issues. High attention to detail with the ability to learn on the fly. Friendly professional personality with ability to keep composure during difficult calls. Experience with Salesforce or other CRM preferred. Bilingual (English - Spanish) is a plus. Benefits include but are not limited to: Medical/Dental/Vision 401K PTO/Paid Holidays To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 Companies and Key Private sector Agencies. We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months. PSB job description for your reference: Job Title: Help Desk Specialist Work Location: Radnor, PA Duration: 3 month contract MUST HAVE: Previous IT Service Desk experience including: Experience investigating and supporting end user technology including hardware, printers, phones, and software Active Directory experience including password reset and basic user and security administration Experience with laptop reimaging Proficient in Microsoft Office applications including MS Outlook Excellent communication and strong customer service skills Qualifications Any education Additional Information Local candidates preferred. Immediate interview and placement!

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here. What We Offer: • Impact - The work you do here matters to millions. • Growth - Philadelphia is growing, why not grow with it? • Diversity & Inclusion - Find a career in a place where everyone belongs. • Benefits - We care about your well-being. This position is within the Office of Innovation & Technology (OIT), the central IT agency for the City of Philadelphia and assigned to the Department of Planning and Development's (DPD) IT unit. DPD regularly engages with the public, city officials and a wide array of stakeholders to obtain input on the formulation of neighborhood, district and housing plans and to communicate the work of the department with the public. The Department of Planning and Development is made up of multiple divisions including Philadelphia City Planning Commission (PCPC), Philadelphia Historical Commission (PHC), Art Commission, Zoning Board of Adjustment (ZBA), Development Services, Division of Housing and Community Development (DHCD), and partners with the Philadelphia Housing Development Corporation (PHDC).. Job Description This is information technology work supporting the analysis and administration of local area networks and computing systems and performing the full scope of desktop installation, troubleshooting and maintenance for the housing agencies. The employee in this class administers and maintains assigned network domains and the deployment of desktop assets, and promotes the most efficient and optimal utilization of network and workstation technology for users. Providing user training and support related to network access, use of network or network problem resolution and ensuring that application software on file servers is current are significant aspects of the work. Work is performed under the general direction of the Information Technology Manager. Essential Functions Administers core components of local area networks (LAN), including the creation and management of user accounts and groups, server backup and recovery processes, and the implementation of server changes and upgrades. Troubleshoots network connectivity issues and participates in infrastructure projects such as server virtualization, system migrations, and network hardware upgrades to ensure secure and reliable system performance. Responds to desktop support tickets submitted through the TeamDynamix service management system, ensuring timely resolution, accurate documentation, and follow-up on technical issues. Deploys desktop and peripheral hardware, including the configuration, installation, and testing of workstations, printers, and software applications to meet user and departmental needs. Manages the full desktop lifecycle, including procurement, deployment, maintenance, and decommissioning of hardware in accordance with City standards; serves as the primary contact for vendor repair and maintenance contracts. Maintains and updates the IT asset inventory for the department, ensuring accurate tracking of all hardware, software, and network components. Provides end-user technical support by diagnosing and resolving hardware and software issues; delivers one-on-one and group training sessions to improve user familiarity with applications and systems. Investigates and documents support issues and resolutions, developing clear procedures and support documentation for repeatable solutions and user guidance. Supports audiovisual and meeting technologies, including the setup and maintenance of hybrid and remote meeting tools used for Boards and Commissions, ensuring smooth operation and user access during live events. Performs physical tasks related to IT support, including lifting and transporting equipment, pulling cable through ceilings and floors, and working in confined spaces as needed. Collaborates with IT and business teams to ensure consistent and responsive technical support in alignment with departmental goals and service-level expectations. Performs related duties as assigned to support departmental operations and technology initiatives. Provides end-user technical support by diagnosing and resolving hardware and software issues; delivers one-on-one and group training sessions to improve user familiarity with applications and systems. Investigates and documents support issues and resolutions, developing clear procedures and support documentation for repeatable solutions and user guidance. Supports audiovisual and meeting technologies, including the setup and maintenance of hybrid and remote meeting tools used for Boards and Commissions, ensuring smooth operation and user access during live events. Performs physical tasks related to IT support, including lifting and transporting equipment, pulling cable through ceilings and floors, and working in confined spaces as needed. Collaborates with IT and business teams to ensure consistent and responsive technical support in alignment with departmental goals and service-level expectations. Performs related duties as assigned to support departmental operations and technology initiatives Competencies, Knowledge, Skills and Abilities Knowledge of: Principles, operation, and capabilities of desktop and networked computing environments, including personal computers, laptops, printers, and other peripheral devices. Industry-standard practices for the installation, configuration, and maintenance of hardware and software in a workstation and server environment. The functionality, configuration, and integration of desktop operating systems (e.g., Windows, mac OS) and host-based operating systems in both local and domain-based environments. Service management systems such as TeamDynamix for tracking, responding to, and documenting technical support tickets. Techniques and best practices for diagnosing and troubleshooting hardware, software, and network connectivity issues. Methods and tools used for imaging, deploying, and maintaining desktop devices across their full lifecycle. Principles and practices for network administration, including account management, file permissions, print services, and basic network protocols (TCP/IP, DHCP, DNS). Concepts of network and workstation security, including endpoint protection, encryption, and access control. Audio/visual hardware and conferencing tools (e.g., Zoom, Teams, microphones, projectors) used to support hybrid and remote meetings. Procedures for maintaining IT asset inventory and coordinating vendor-supported repairs and warranties. Cable management, structured cabling, and safe handling of electrical/IT infrastructure in office settings. Emerging technologies and current trends in desktop support, enterprise device management, and cloud-based productivity tools. Ability to: Deliver responsive and customer-focused technical support to a diverse user base with varying technical skill levels. Respond effectively to service requests and incidents via a ticketing system, documenting resolutions and escalating issues when appropriate. Train and assist users in accessing systems, using applications, and understanding network resources. Prioritize and manage multiple technical tasks efficiently, meeting deadlines and service-level expectations. Read and interpret technical documentation, system manuals, and hardware specifications. Troubleshoot and resolve desktop, network, and peripheral device issues independently and collaboratively. Configure and maintain user workstations and devices within a domain-joined, managed environment. Collaborate effectively with team members, vendors, and other IT departments to resolve technical problems and coordinate deployments. Evaluate hardware and software products for compatibility, performance, and alignment with department standards. Perform physical duties such as lifting and carrying IT equipment, pulling cables, and working in tight or elevated spaces as needed. Support and facilitate hybrid and remote public meetings, including live technical assistance and AV system setup. Qualifications Education: Completion of a bachelor's degree with major coursework in Computer Science, Decision Science, Information Science, or a closely related field. Experience: Two years of experience performing network technical support duties, including a full range of assignments from workstation hardware installation and maintenance to LAN/WAN support, such as installing, evaluating, troubleshooting, and maintaining network hardware and software. Equivalency: Any equivalent combination of education, training, and experience determined to be acceptable by the Human Resources Office will be considered. This includes completion of an associate's degree in computer science, Decision Science, Information Science, or a closely related field. Additional Requirements: Must possess a valid Pennsylvania Driver's License. Must be able to lift at least 30 pounds. Documentation of curriculum content or course descriptions from an accredited institution or training program must be provided to verify education and training. Additional Information Salary: $50k-$60k Important: To be considered, candidates must provide a cover letter and resume. All applications should include the following: • A one-page cover letter clarifying your interest and qualifications for the role. It really helps us understand why you're interested in this position. We read every single one! • Your resume or curriculum vitae. • Optionally, an online professional portfolio or public GitHub account. We won't accept or review incomplete applications. Work Setting: in-person (onsite) Discover the Perks of Being a City of Philadelphia Employee: • We offer Comprehensive health coverage for employees and their eligible dependents • Our wellness program offers eligibility into the discounted medical plan • Employees receive paid vacation, sick leave, and holidays • Generous retirement savings options are available • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness. • Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. • Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too! Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth! *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *****************.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: IT Support Specialist Location: Philadelphia, PA Duration: 12+ Months They will be responsible for taking inbound and outbound calls They are migrating from hex to o365 Taking control of screen helping them with queries. WebEx. Interpersonal and strong communication skills Written as well they will contact vendors directly Exemplary customer service experience Adaptability to change - This project enhances every time for making better user experience for customer. Will work with Ticketing system. Previous Email migration project will work. Call centre exp. plus Remedy experience will be ideal Additional Information For more information, Please contact Pankhuri Razada Associate Recruiter Artech information Systems LLC 360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960 ************ [email protected]

Job Description Help Desk Technician I (Entry-Level) Type: Full Time Employment The Help Desk Technician I is an entry-level role providing first-response support for computer hardware, peripherals, and software. While prior experience is not required, candidates must demonstrate a passion for technology and a strong desire to learn new skills. Success in this role is measured by the ability to deliver exceptional customer service, clear communication, and reliable technical support. Key Responsibilities Provide first-level support (phone, email, remote, and on-site) for desktops, laptops, printers, and related devices. Accurately log problems and resolutions in the ticketing system. Maintain and grow knowledge of products and services supported by the Help Desk team. Ensure proper documentation, escalation, tracking, and follow-up of all incidents. Participate in the on-call rotation as scheduled. Complete assigned training and certification requirements. Perform other duties as assigned by the Help Desk Lead. Required Skills & Qualifications Genuine interest in technology and eagerness to learn. Clear, friendly, and professional phone manner. Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Ability to manage multiple assignments with attention to detail. Hands-on experience with Microsoft Windows Desktop Operating Systems. Reliable transportation for on-site support. Ability to lift and move PC system components as needed.

Join our team to innovate in risk mitigation, leveraging your skills in a fast-paced, impactful environment. As a Tech Risk & Controls Associate in the Cybersecurity and Technology Controls organization, you will be a part of a team that supports the implementation of risk mitigation strategies, controls and action plans for the firm. Working closely with the technology risk teams and cross-functional partners, you contribute your skills and insights to the continuous improvement of risk management methods. As a valued member of the team, you will have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on technology risk and controls at the firm. Job responsibilities Assist in monitoring technology risks, ensuring compliance with firm standards, regulatory requirements, and industry best practices Collaborate with stakeholders to develop and implement risk mitigation strategies, controls, and action plans for technology-aligned processes Monitor and evaluate the effectiveness of implemented controls, contribute to the recommendations for improvements and addressing gaps in risk management Communicate risk-related findings and updates to relevant stakeholders, ensuring alignment with organizational objectives and risk appetite Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise in technology risk management, information security, or a related field Proficient in risk identification, assessment, and control evaluation, with a strong understanding of industry standards Strong understanding in Technology and Cyber domains such as Data, Access and Vulnerability Management Demonstrated ability to analyze complex issues, develop risk mitigation strategies, and communicate effectively with stakeholders Exposure to risk management frameworks, regulations, and industry best practices Preferred qualifications, capabilities, and skills CISM, CRISC, CISSP, or other industry-recognized risk certifications Risk management experience in AI/ML or Cloud platforms such as AWS

Job DescriptionPlease note that this is not an IT support role. This is more of an Accounts Payable customer service rep. This is an office-based position. Per the Agreement, selected candidate will need to be eligible to return to office. Please note that suppliers will need to attest via Smartsheet prior to the offer being submitted in Beeline. Issuetrack - this is the ticketing system that is used tickets received from employees and vendors tickets assigned to team members and they work through issues; may triage to other teams as necessary Must have good understanding of different processes within procurement to pay this group takes total accountability for each ticket from start to close Moved to a new instance of the same system recently, not only provide a response but also lead that submitter to be able to resolve in the future - important for that person to help be more forward thinking. Must have good analytical skills Phone etiquette - not a lot of calls, but must be able to take calls and enter in ticketing system as needed Supporting various projects as needed 8-5p EST All virtual right now, but plans to transition into the office eventually; local to be in the office Interview process - 1st with manager, 2nd with direct leader and his leaders Looking for those with any customer service experience those who worked with any program (not necessarily Issuetrack) This is for the Accounts Payable team. They had these previously as a Customer Service role, but they wanted a higher caliber candidate who could kind of consult with the managers to help them correct whatever issues they may have in the future so they had to use the helpdesk template as it has a higher bill rate. Its handling any issues/questions from procurement to payment. So if managers or various vendors have questions about their invoicing, they will submit a ticket through the Issuetrack system. This person will take that ticket, and reach out to resolve the issues....then follow back up with the manager/vendor. Looking for those with strong customer service experience. The manager there now came from a retail background. Just need a polished professional who also can pick up the AP process quickly. Please ensure that the candidates submitted are aware about the temp to perm aspect of this opportunity. The role has a 3-6 month learning curve and the manager wants someone who is serious about the role and that means they would be potentially required to come into the HQ office this year.

JOB RESPONSIBILITIES: Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount. Performs services and analyses for improvements as assigned. Responsible for responding to service requests to the MIS help extension by utilizing general knowledge and problem-solving skills or to recommend proper MIS personnel for response. Maintains supported systems as required. Includes running backups, editing system data, running reports, troubleshooting, etc... Responsible for assisting with necessary changes to telephone system hardware and cabling. Sets up new accounts within the telephone system. Performs LAN maintenance as directed by the Systems group as necessary. Responsible for knowledge of, and adherence to Company and Departmental Policies. Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships. Communicate (both written and verbal) with and promote positive team members and guest relations. Maintain professionalism at all times when working with other team members and/or guests. Performs all other duties as assigned. JOB REQUIREMENTS: One (1) to Two (2) years computer operations; with hardware and software knowledge from a user and technical standpoint. Knowledge of LAN and MS Office Software is required. Must have strong problem-solving skills and good interpersonal communication skills. Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery. Act with discretion and maintain confidentiality in handling sensitive information. Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park. Must be able to walk and stand for at least a full eight (8)-hour shift. Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout the shift Ability to bend, reach, pull, push, kneel, squat, and grasp as needed. Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays. Zone assignments covering large areas with long walking distances, Work areas could have high volumes and be located in small spaces, diverse clientele, noise, music, minimal and/or bright lighting, and variation of climate control. The ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory. Must be able to handle all types of guest-related situations; relay all guest compliments and complaints to department management. For a full list of our career opportunities, please visit ****************************

Laboratory Application Specialist-Large Molecule Department: Biomarker & Biologics Employment Type: Full-time Frontage Laboratories Frontage Laboratories Inc. is an award winning, full-service, CRO/Contract Research Organization operating over 25 state-of-the-art laboratories across the US, Canada and China. Our core competencies include drug metabolism, pharmacokinetics/ pharmacodynamics (PK/PD), safety and toxicology, bioanalytical services, chemistry and manufacturing controls for drug development, and core laboratory services for clinical trials. Position Summary: Laboratory Application Specialist-Large Molecule - a role that is to support lab operational and studies in a regulated (GLP/GCLP) research environment, including but not limited to documentation and data archival, sample handling, and other activities to support the studies. This role will support project PIs (principal investigator) with documentation, and coordination tasks, sample handling, ensuring compliance with GLP/GCLP standards and efficient study progression from setup to completion. Key Responsibilities: 1. Laboratory Operations Support Assist in daily laboratory activities such as sample management, labeling, preparation, and storage. Maintain laboratory supplies, reagents, and consumables inventory to support ongoing projects. Support instrument setup, calibration, and routine maintenance under supervision. Other assigned tasks 2. Study Coordination and Documents/Data Archival Support study PIs with project documentation and study setup tasks. Assist in compiling data summaries, study logs, and project documents and reports. Assist and maintain study records, worksheets, and study files according to SOPs. Ensure all documents are reviewed, signed, and filed accurately. Support document archival and retrieval activities per GLP/GCLP and company retention requirements. Assist with electronic document uploads and metadata entry in LIMS or document management systems. Follow all company SOPs, GLP/GCLP requirements, and data integrity standards. 3. Continuous Improvement Identify opportunities to improve relative workflows or documentation processes. Support implementation of digital tools for study tracking or data management. Participate in cross-functional process improvement initiatives. Qualifications: Education: Bachelor's degree in Life Sciences, Biology, Chemistry, Biochemistry, or a related scientific discipline. Experience: 0-3 years of experience in lab assistant, document management, or records management (preferably in a regulated industry such as pharmaceutical, biotech, or CRO). Experience with document control systems (e.g., SharePoint, Documentum, or similar). Familiarity with regulatory documentation standards (e.g., GxP, GLP) preferred. Skills: Strong organizational and time management abilities with attention to detail. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Analytical mindset with focus on process accuracy and compliance. Core Competencies: Accountability and ownership Process-oriented and detail-focused Team collaboration and cross-functional coordination Data and document integrity awareness Problem-solving and initiative-taking Preferred Qualifications (optional): Experience in a laboratory, clinical, or regulatory documentation setting. Knowledge of long-term data retention and archival best practices. Familiarity with electronic archiving systems and metadata management. Salary and Benefits: Frontage Laboratories offers a competitive compensation and benefits package including health and dental insurance, a 401(k) plan, disability insurance, and life insurance. Frontage Laboratories Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description · Previous IT Service Desk experience including: · Experience investigating and supporting end user technology including hardware, printers, phones, and software · Active Directory experience including password reset and basic user and security administration · Experience with laptop reimaging · Proficient in Microsoft Office applications including MS Outlook · Excellent communication and strong customer service skills Qualifications *********LOCAL ONLY************* Additional Information Best Regards Alka Bhatia

Talon Recruiting has partnered with a leading heavy-duty transit bus manufacturer. We are in search of a Field Technical Specialist to join their team in Philadelphia, PA. The Field Technical Specialist will be responsible for providing comprehensive technical product support for designated fleets. Responsibilities encompass on-site technical investigations with suppliers regarding component issues, upkeep of technical issue logs, adherence to company policies, support in warranty scenarios, and the collection of product failure data. Directly reports to the Regional Product Support Manager. WHAT YOU WILL DO: Understand and organize ECN/EAD information extending into the field, offering technical insights into products and conduct root cause investigations for field issues. Review work instructions for technical or practical errors and carry out work instruction trials. Generate technical summary reports. Gather and disseminate data on field technical issues. Communicate information on product reliability to the Regional Product Support Manager (RPSM). Create PowerPoint presentations detailing technical issues. Ensure accurate completion of standard documents. Report customer complaints. *Travel will be required to Company production facilities as assigned. WHAT YOU NEED TO BE SUCCESSFUL: Completion of a 2-year Technical College program or equivalent qualification. Over 5 years of hands-on experience in troubleshooting complex mechanical and electrical systems within the automotive industry. Experience with J1939 communication and troubleshooting. Familiarity with computer-based service tools, CAN logger, and analysis software. Possession of a valid driver's license is a requirement. WHY JOIN THE TEAM: Benefits Starting Day One of Employment! Health, dental, and vision coverage Employee Assistance Program Paid holidays Paid time off Modern and clean work environment Competitive wages Ongoing training and development through a variety of initiatives Please send resumes to nate@talonrecruiting.com

Connection has a fantastic opportunity for an IT Support Specialist in King of Prussia, PA. This is a hybrid position and offers benefits. Responsibilities Provide L1/L2 end-user and service desk support, including password resets, device setup, and O365/Entra ID troubleshooting. Manage and maintain endpoints through Intune and patch management across Windows and Mac systems. Support M365 applications (Exchange, SharePoint, Teams) and collaboration tools such as Jira and Confluence. Perform local network troubleshooting, including Wi-Fi connectivity, LAN checks, cabling, and printer/device reachability. Set up and maintain AV meeting equipment, ensuring reliable operation for in-person and hybrid meetings. Conduct on-site onboarding for new employees, including workstation and account setup and IT orientation. Provision and manage small hardware and accessories (e.g., keyboards, mice, headsets, docking stations). Maintain accurate documentation of incidents, changes, resolutions, and escalations. Min USD $34.00/Hr. Max USD $39.00/Hr. Qualifications 4+ years of hands-on IT support experience. Strong background in end-user support and service desk operations (Tier 1/Tier 2). Experience with Intune, O365/Entra ID, Windows/Mac systems, and M365 applications. Working knowledge of network fundamentals, Wi-Fi, and AV support. Excellent troubleshooting, communication, and customer service skills. Ability to work independently, prioritize tasks, and collaborate in a team-oriented environment.

Job DescriptionDescription & Responsibilities Working within the Women Against Abuse's (WAA) residential shelters and in coordination across various departments, Client Support Staff (CSS) establish, lead and nurture a welcoming, safe supportive trauma informed community environment for residents and their children, offering support, a space to relax and an opportunity to talk to residents along with providing informal support/resolving issues through listening, sharing, and identifying options. Providing tours and off-hour activities to clients based on interests and needs (movie/game night, holiday parties or events, etc.). Assisting new residents settling in and helping them with immediate needs (providing hygiene, basic living supplies, etc.) while maintaining the related inventory. What WAA Can Offer You and What You'll Love About WAA Annual Increases, Years of Service Recognition, EAP, Pay differential for agency observed holidays and declared inclement weather, PTO for Vacation, Personal, Holidays and accrual of Sick Days. The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA's Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism Requirements A High School Diploma or the equivalent is required. At least one (1) year experience in an advocacy, crisis or shelter support position is required. The ability to read, write and comprehend English is required. Demonstrated ability to work effectively with a diverse population is required. Demonstrated ability to work effectively as a team member is required. Demonstrated commitment to service of others is required. Demonstrated proficiency in communication, both verbal and written, is required. Bilingualism is strongly preferred. Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire (February 17 - March 5). Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer) Women Against Abuse (WAA), a 501(c)3 nonprofit agency, is among the largest domestic violence agencies in the country and Philadelphia's leading domestic violence advocate and service provider. With over 170 staff, WAA serves two 100+ bed safe havens and 15 transitional housing apartments, legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy. Women Against Abuse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected characteristic as outlined by federal, state, or local law". Women Against Abuse's hiring decisions are based on merit, qualifications, and business needs. Friday & Saturday 11:00 PM - 7:00 AM (16 Hours/week) $16.82 per hour