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Top 50 Technical Supervisor Skills

Below we've compiled a list of the most important skills for a Technical Supervisor. We ranked the top skills based on the percentage of Technical Supervisor resumes they appeared on. For example, 14.2% of Technical Supervisor resumes contained Customer Service as a skill. Let's find out what skills a Technical Supervisor actually needs in order to be successful in the workplace.

These are the most important skills for a Technical Supervisor:

1. Customer Service

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high Demand
Here's how Customer Service is used in Technical Supervisor jobs:
  • Involved in overall planning and execution of enhancing quality and customer service.
  • Work with management on customer service initiatives.
  • Supervised technicians in busy customer service facility.
  • Demonstrated a natural affinity for troubleshooting and resolving client issues quickly, and delivering outstanding customer service while doing so.
  • Provided customer service for a variety of computer related issues ranging from forgotten passwords to major device failures.
  • Perform difficult or complex repairs and customer service problems that are referred by other technicians.
  • Supervised and led teams consisting of 16 to 27 Technical Tier 1 Customer Service Representatives.
  • Provide excellent customer service through active listening on the phone and face to face interaction.
  • Maintained outstanding standards, solid product knowledge and all other components of customer service.
  • Received commendation through the CVS Human Resources Division for Customer Service and Courtesy.
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Ask customers to provide feedback on agents and customer service experience.
  • Provide customer services, network access resolution, and account setup.
  • Train managers on how to effectively lead customer service agents.
  • Provided excellent customer service to over 120+ customers daily.
  • Followed up with customers to ensure great customer service.
  • Maintain quality customer service within established productivity and efficiency guidelines Guide team to follow procedures and policies.
  • Demonstrated proficient customer service, troubleshooting, Diagnosed, repaired, rebuilt, and maintained customer vehicles and company contracts.
  • Handled difficult customer inquiries and complaints referred by Customer Service Representatives (CSRs.)
  • Provide top notch customer service.

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105 Customer Service Jobs

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2. Safety Procedures

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high Demand
Here's how Safety Procedures is used in Technical Supervisor jobs:
  • Implemented new safety procedures for both field and laboratory personnel to ensure optimal safety.
  • Trained and supervised seven personnel in repair and safety procedures on missile procedures.
  • Provided instruction on recovery vehicles operations and towing safety procedures.
  • Evaluated maintenance operations and facilities for compliance with directives, technical manuals, work standards, safety procedures and operational policies.
  • Conducted employee training on equipment operations or work and safety procedures, or assigned employee training to experienced workers.
  • Followed MSDS safety procedures for mixing acid and other chemicals for use in battery repair.
  • Trained technicians in product knowledge and signal processing/loss, ladder handling techniques and safety procedures.
  • Ensured new and existing staff was properly trained in all technical and safety procedures.
  • Make sure all crew members are properly trained on safety procedures and policies.
  • Disposed of tissues at appropriate times and manner according to safety procedures.
  • Developed operational procedures for employment of petroleum laboratory operations, including safety procedures and inter-agency operability.

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3. Technical Support

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high Demand
Here's how Technical Support is used in Technical Supervisor jobs:
  • Set productivity standards and goals; monitored daily/weekly/monthly progress and reported results to the Technical Support Manager.
  • Advanced to increasingly responsible position, culminating in supervisor role with oversight for a full-technical support service.
  • Provided technical support supervision of 15 customer care representatives.
  • Provided technical support for six public school food service cafeterias and the county food service Director's Office.
  • Provide training to new employees, generate weekly service reports and service bulletins to technical support team.
  • Developed daily written progress reports and provided technical support to field staff regarding design and construction strategies.
  • Manage HEAT ticketing system: Delegate and escalate tickets to technical support and AV staff.
  • Provide technical support to clinical staff and employees on operation and troubleshooting of dialysis equipment.
  • Solve, and/or assist technical support representatives in solving, non-routine or complex problems.
  • Provide technical support to customer upgrades, software configurations, maintenance of equipment.
  • Provided initial as well as ongoing training and coaching for Technical Support representatives.
  • Supervised 12 process technicians and provided technical support for 42 injection molding machines.
  • Programmed macros and offered hardware and software technical support to off-site contractors.
  • Managed call flow and responded to technical support needs of customers.
  • Provided technical support for all KLM-USA microcomputer hardware and software.
  • Provided advanced technical support to a staff of 38.
  • Provided Technical Support for the LSS staff and tenants.
  • Control and technical support to daily projects.
  • Created training manuals and developed comprehensive materials and modules for technical support department.
  • Assisted four business units by providing off shift assistance in both associate training and technical support

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4 Technical Support Jobs

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4. Technician Supervisor

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high Demand
Here's how Technician Supervisor is used in Technical Supervisor jobs:
  • Worked as consultant / technician supervisor with several contractors to conduct installation cable and satellite installations.
  • Promoted to technician supervisor after receiving Bachelor Degree.
  • Served as the technology technician supervisor.
  • Report any changes in patient behaviors, and attitudes, Any other duties as assigned by Technician Supervisor or other management.
  • Cable Technician Supervisor: Responsible for receiving job orders from project manager and assigning job duties to other cable technicians.
  • Shift technician supervisor * Wrote evaluations, handled disciplinary actions, coordinated work schedules, and trained technicians.
  • Repair Supervisor, Battle Group Intermediate Maintenance Activity (BGIMA) Supervisor, Display Technician Supervisor.
  • Hired as entry level Engineering Technician, promoted to Lead Technician, then Technician Supervisor.

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51 Technician Supervisor Jobs

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5. Preventative Maintenance

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high Demand
Here's how Preventative Maintenance is used in Technical Supervisor jobs:
  • Provided preventative maintenance and administered routine/downtime performance inspections.
  • Adhere to preventative maintenance schedules, evaluating equipment and documenting results.
  • Developed PM scheduling program for preventative maintenance on semiconductor factory equipment.
  • Conduct Preventative Maintenance schedules plus equipment evaluations, and documentation.
  • Manage automation preventative maintenance and repair program.
  • Performed preventative maintenance and repair.
  • Coordinated machinery preventative maintenance schedules.
  • Tracked and maintained a detailed preventative maintenance program to ensure 100% system availability as required by ships schedule.
  • Perform all facility preventative maintenance on machines, equipment, and systems according to standard procedures.
  • Perform preventative maintenance, troubleshoot and repair mechanical and electrical problems while overseeing 6 employees.
  • Advised the firm in all the necessary preventative maintenance aspects of the construction of projects.
  • Create a preventative maintenance program to maintain the quality of all the machines.
  • Create and edit task lists to support corrective and preventative maintenance utilizing SAP.
  • Schedule, supervise and perform preventative maintenance on numerous types of fire apparatus.
  • Perform preventative maintenance on all motors, ship equipment and operating equipment.
  • Scheduled Predictive and Preventative Maintenance for 13 Technicians across 3 shifts.
  • Organized a weekly preventative maintenance program with dealers and larger clients.
  • Performed preventative maintenance on Dyna-Wash 100 lb.
  • Produced over three hundred maintenance repair procedures using technical documentation, for both corrective and preventative maintenance.
  • Led a contract team of 26 data entry specialist and class A certified drivers Prepared and administrated preventative maintenance work orders.

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6. Patient Care

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high Demand
Here's how Patient Care is used in Technical Supervisor jobs:
  • Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
  • Created and instituted facility patient care protocols.
  • Worked closely with physician director and nurse managers of the Convenient Care Centers to coordinate efforts in providing optimal patient care.
  • Communicate with patients, families, nurses, and physicians to ensure safe and satisfactory patient care is being provided.
  • Train and mentor several fellow technicians in order to promote a higher standard of overall patient care.
  • Supervised patients with psychiatric, alcoholic and drug related problems; assessed patients and ensure patient care.
  • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
  • Worked with co-workers and radiologists in establishing new and improved protocols to improve patient care.
  • Partner with multidisciplinary team, clinical and non-clinical to provide excellence in patient care.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Coordinate patient care, treatments, and procedures daily for multiple doctors.
  • Supervised delivery of nursing service for patient care during overnight hours.
  • Provide direct, excellent patient care while providing high quality examinations.
  • Monitored and implemented measures to improve patient care and services.
  • Assist the physical therapy staff with patient care.
  • Conduct audits on patient care.
  • Assist Doctors with patient care.
  • Worked with oncology patient care areas and pharmacy to develop new collection process for patient taking rasburicase drug therapy.
  • Modified schedule when necessary, based on hospital census, to maintain cost savings without compromising patient care Staff Pharmacist 1.

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11 Patient Care Jobs

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7. Set-Up

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high Demand
Here's how Set-Up is used in Technical Supervisor jobs:
  • Designed, set-up and ensured security and maintenance of electrical equipment and networks.
  • Assisted consultant pharmacists by going to nursing and assisted living homes to help with initial set-up and answer questions that arose.
  • Repaired, troubleshooting, maintenance, set-up of electronics equipment (typewriters, printers, fax machines and time-clock).
  • Managed a team of technicians to ensure all client set-ups were on schedule and show ready.
  • Maintained and developed network services and hardware set-ups for the State of Massachusetts GSA contract.
  • Train, mentor and support Machine Operators and Technicians during set-up and operation.
  • Trained employees on new layout format specifications, specialized set-up and test runs.
  • Performed set-ups, tear-downs and troubleshooting procedures and quality checks.
  • Assisted education department with various set-ups and CMS week.
  • Installed & configured software for classroom set-up.
  • Performed set-ups and mold changes.
  • Maintain and set-up overseas shipments.
  • Established Min / Max levels for storeroom items o Set-up physical testing lab
  • Job Title: Technical Supervisor Responsibilities: Supervised a team of junior technicians in equipment maintenance, delivery, and set-up.
  • Supervised, installed, set-up and maintained 300 users NT network at Souza Baronowski Correctional Center, Shirley, MA.

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8. Internet

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high Demand
Here's how Internet is used in Technical Supervisor jobs:
  • Supervised 10 care representatives, providing technical support for approx 20,000 internet customers, including connectivity and application issues.
  • Assisted customers with technical support with being able to connect to the internet using SQL manuscript and connecting TCP/IP protocols.
  • Installed Cable TV, High-Speed Internet Modems and Wireless Internet Modems and ran new drops and lines inside homes.
  • Coordinate translators in Japan and U.S. mainly using conference phone, email, internet, etc.
  • Entered data into complex systems to have residential and business phone and internet services activated.
  • Ensured the successful launch of hotlinks and websites as a yellow pages Internet service provider.
  • Supervised 40 techs and trained them on installation of Direct TV and WildBlue internet.
  • Support connectivity and email services to clients of Anderson Computer Consulting Internet Service.
  • Supervised agents on incoming and outbound calls for internet technical support.
  • Install and troubleshoot internet, video, and phone service.
  • Resolved customer issues regarding mobile Internet and data transfers.
  • Install and repair cable television and high speed internet.
  • Install video, voice, and internet service.
  • Run coax cables, internet cable.
  • Cable, Telephone and Internet installer
  • Maintain functionality of Western Money-cash redemption machines, Shufflemaster-card shufflers and internet based promotional kiosks daily.
  • Experienced with Windows 95, Microsoft Word and Internet.
  • Managed the Dale City, Manassas and Reston locations for Internet support for over thirty thousand customers.
  • Upgraded & managed internet caf for employees, providing greater value & security for employees.
  • Support LANs, WANs, network segments, Internet, and intranet systems.

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9. Performance Reviews

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high Demand
Here's how Performance Reviews is used in Technical Supervisor jobs:
  • Supervised a team of call center technical representatives and established performance goals based on performance reviews and individual employee development initiatives.
  • Performed all personnel related job duties including setting objectives, monitoring work progress and completing performance reviews.
  • Scheduled technicians and supervised reception staff including scheduling, training, performance reviews and salary recommendations.
  • Provide individual performance reviews and career counseling on a consistent basis.
  • Managed evaluations and annual performance reviews for all direct personnel.
  • Complete performance reviews and issue disciplinary actions.
  • Provided individualized performance reviews for employees.
  • Prepared and delivered performance reviews.
  • Maintained employee records and concluded yearly performance reviews and managed group budgetary pay rate increases.
  • Manage Banquet Houseman personnel through interviewing, hiring, training, development, performance reviews.
  • Write performance reviews, Insure ISO compliance, Plant Safety Officer and fire marshal.
  • Assisted Director of Operations, Pharmacy Manager by doing performance reviews and scheduling.
  • Coached and mentored over 50 new staff members, including conducting performance reviews.
  • Write semiannual performance reviews and submit performance improvement plans to human resources.
  • Delivered performance reviews, motivated employees, and managed employee records.
  • Managed and led shop staff including performance reviews.
  • Establish employee goals and conduct employee performance reviews.
  • Scheduled 40 employees, including performance reviews.
  • Performed performance reviews for 22 direct employees.
  • Conducted performance reviews and ratings.

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10. Staff Members

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high Demand
Here's how Staff Members is used in Technical Supervisor jobs:
  • Worked collaboratively with other staff members to aid in filling prescriptions and assuring quality service.
  • Delegated manufacturing tasks to production staff members operating 27 molding machines.
  • Trained over 40 application teams (~1200 staff members) to implement the standard process and best practices.
  • Train staff members on equipment operation, track attendance and provide coaching when needed.
  • Supervised up to 15 staff members engaged in show setup and take down.
  • Led 23 staff members supporting a $4M mobile satellite communication system.
  • Provided leadership, instruction and supervision to over 45 staff members.
  • Answered telephones and transferred calls to appropriate staff members.
  • Manage professional staff members in 3 Southern California offices.
  • Delegate various tasks from Plant Manager to staff members.
  • Train staff members for equipment operations and quality control.
  • Monitored and evaluated the quality performance of staff members.
  • Participated in hiring, training and mentoring staff members.
  • Help staff members to become better leaders.
  • Assisted and guided staff members when needed.
  • Train staff members for OCR procedures.
  • Co-facilitated groups with other staff members.
  • Supervised eDiscovery Litigation Technology Specialists and assisted with professional development of Litigation Technology staff members.
  • Provided direct supervision to 14 Staff members in the Medical Supply, Pharmacy and Biomedical Equipment sections.
  • Supervised eight staff members and provided on-going training Created and analyzed reports to boost sales in tech services

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11. Daily Operations

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high Demand
Here's how Daily Operations is used in Technical Supervisor jobs:
  • Supervised recondition shop and responsible for the daily operations associated with a large automobile dealership.
  • Oversee the daily operations in a manufacturing facility.
  • Managed the daily operations of the store including risk management, sound decision-making and quality customer service.
  • Managed daily operations for 808 occupants of unaccompanied rooms with real property of $31 million.
  • Directed daily operations, including staff supervision, scheduling, task assignments, and accounts payable/receivable.
  • Supervised and managed daily operations of 8 Exercise Technicians and 2 Testing Center staff.
  • Directed daily operations for 38 Network Central Office exchanges and OSP Field activities.
  • Trained all new MWR contract and subcontract employees on daily operations of facilities.
  • Assisted maintenance personnel with daily operations in the bakery to maintain production goals.
  • Supervised the daily operations of technical training teams and their training suite configurations.
  • Executed daily operations of ensuring that CPE levels were rotated and maintained.
  • Manage daily operations for ATT Digital Life and technicians.
  • Oversee daily operations of plant.
  • Diagnosed technology issues during daily operations Supervised, trained, and evaluated employee performance.
  • Orchestrate technology projects and managed daily operations.
  • Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
  • Supervised and managed the daily operations of 7 headend technicians and 1 PPV/VOD technician.
  • Procured supplies and biologics for daily operations.
  • Executed daily operations of Northface, Columbia, Patagonia Clothing.
  • Managed daily operations of private anatomical lab Maintained quality assurance and quality control records Established new test procedures Maintained laboratory equipment

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12. Technical Staff

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high Demand
Here's how Technical Staff is used in Technical Supervisor jobs:
  • Perform and supervise donor testing and laboratory technical staff involved in FDA licensed Blood manufacturing facility.
  • Supervised Technical staff and performed all noninvasive cardiac testing with interpretation
  • Facilitate in getting the ACR accreditation on all the six MRI scanners successfully by serious involvement with the technical staff.
  • Created weekly work schedule for the medical/technical staff, as well as conducted job interviews for prospective employees.
  • Managed the schedules and duties of the Technical staff and coordinated the Technical and House staffs.
  • Assign work to technical staff to ensure timely and effective response to user needs.
  • Supervised technical staff in building, troubleshooting, and repairing computer hardware systems.
  • Led and managed a technical staff of 18-20 Equipment and Process technicians.
  • Served as liaison between management, technical staff and the clinical providers.
  • Functioned as a liaison between editorial and technical staff.
  • Provided oversight to clerical and technical staff.
  • Trained technical staff for agents statewide.
  • Managed the technical staff development program.
  • Route technical staffs daily work schedule.
  • Lead technical staff to meet business.
  • Interviewed and hired technical staff.
  • Allocated technical staff resources/SMEs to specific customers and customer issues to ensure rapid resolution.
  • Provide performance evaluations on phlebotomy and technical staff.
  • Assisted in Managing of Technical Staff and Quality systems Was proficient in Equipment Repair utilizing Electronic, Mechanical, and Pneumatic Skills
  • Supervised technical Staff of four senior technologists .

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7 Technical Staff Jobs

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13. Osha

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high Demand
Here's how Osha is used in Technical Supervisor jobs:
  • Controlled tracking and scheduled databases, safety and OSHA requirements, government liaison, personnel qualifications and subcontract management.
  • Created protocols and training manuals for inventory optimization, OSHA safety regulations and good business practices.
  • Enforced all safety regulations in accordance with standard operating procedures and OSHA regulations.
  • Led weekly mandatory health and safety meetings in order to ensure that OSHA regulations were being followed for assigned facilities.
  • Organized and maintained the shop area according to OSHA standards to provide a clean and safe work environment.
  • Plan, design and coordinate site installation standard including safety of work place with accordance to OSHA regulation.
  • Operated and maintained service area equipment, monitored the department for environmental, disposal, and OSHA compliance.
  • Establish and implement written operating procedures and protocols that are in compliance with OSHA standards.
  • Conduct crew safety meetings and field visits to ensure job sites met OSHA guidelines.
  • Certified to perform in confined spaces using OSHA approved safety harness and cable.
  • Monitored area for compliance of ISO 9000 requirements and OSHA standards.
  • Ensured facilities were met by OSHA standards.
  • Prepared all drugs within OSHA guidelines.
  • Implemented conformity with all OSHA regulations.
  • Used and followed OSHA guidelines.
  • Ensured compliance with OSHA/HAZMAT/EPA standards.
  • Interacted with outside agencies / individuals to meet (EPA, OSHA, ISO 9000 etc.).
  • Managed OSHA and regulatory compliance related issues and provided resolution in a timely manner.
  • Ensured all OSHA safety standards were abided by on the work site.
  • keep scope of work in compliance with OSHA standards.

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14. QC

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high Demand
Here's how QC is used in Technical Supervisor jobs:
  • Promoted to supervisor of newly formed group under Quality to lead 4FTE for methods validation and QC assay and reagent support.
  • Trained Optic techs, QC, hazardous waste training, safety, inventory, housekeeping and chemical reclaim systems.
  • Involved with QC/QA monitoring and review, implementation of new methods and writing and revising procedures.
  • Managed the quality control lab and directly supervised the lab technicians and QC chemist.
  • Maintain quality standard to ensure reliability of QC and test results.
  • Exhibit Good Laboratory Practice, monitor QC and monthly maintenance.
  • Identified QC shifts and trends with weekly and monthly reviews.
  • Maintained above average QC numbers and great relations with customers
  • Reviewed all QC prior to any results being released.
  • Work closely with QC to resolve manufacturing problems.
  • Reviewed monthly data including QC and maintenance logs.
  • Ensured QC procedures are completed as scheduled.
  • Set up participation in online QC programs.
  • Performed all monthly QC and maintenance reviews.
  • Perform QC and QA mammography equipment.
  • Schedule all required CEMS QA/QC testing-CGA's, RATA, etc.
  • Complete 10% of daily jobs in QC's.
  • Reviewed and maintained monthly QC logs for Chemistry, Immunoassay and Urinalysis Departments.
  • Perform QC on a consistent basis and within the guidelines with Dtv and Mastec.
  • Lead Tech QC Trainer New Installation and Service Calls

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6 QC Jobs

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15. New Technicians

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average Demand
Here's how New Technicians is used in Technical Supervisor jobs:
  • Trained new technicians on troubleshooting procedures and handled escalated customer issues.
  • Educate new technicians on residential telephony, policy and procedures.
  • Trained new technicians and organized/prepped projects and orientations.
  • Trained new technicians in company processes and procedures; expanded their knowledge with technical guidance and hands on learning.
  • Schedule and mentor new technicians during OJT, track progress, providing constructive feedback and guidance.
  • Trained new technicians on how to operate the systems and set fixtures in the theater.
  • Oriented new technicians to the proper operation and function of the automated interpretation machine.
  • Supervised, trained, guided new technicians and evaluated performances on a monthly basis.
  • Hired and trained new technicians, and handled disciplinary actions.
  • Trained new technicians and other personnel on autopsy techniques.
  • Scheduled work, trained new technicians, managed scheduling.
  • Trained new technicians and managed new business start-ups.
  • Implemented training courses for new technicians.
  • Trained new technicians and sales representatives.
  • Hired and trained new technicians.
  • Train new technicians to work in ours new IMACs computers.
  • Served as technical advisor to all new technicians.
  • Manage IT accounts for U.S. based auto repair shops Technical support assistance for Pathways Auto Program Schedule/supervise/train new technicians
  • Performed quality control inspections, extended training to new technicians, set daily route for crew.
  • Supervised technicians Trained new technicians Managed patient flow Ordered Supplies Used EMR

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16. Corrective Action

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average Demand
Here's how Corrective Action is used in Technical Supervisor jobs:
  • Resolve technical problems and ensure that corrective actions are taken whenever test systems deviate from the laboratory's established performance specifications.
  • Performed investigations into microbial excursion, Investigation Reports including root cause analysis and suggested corrective actions for use by Production.
  • Helped workers understand responsibilities, identified problem areas, and outlined corrective actions.
  • Document corrective actions and propose permanent changes to facilitate regular production recovery.
  • Analyze deficiencies and formulate corrective actions for their resolution.
  • Perform technical investigations, justification and corrective actions.
  • Performed failure analyses and develop/direct corrective actions.
  • Initiated liaison with suppliers and directed those activities to resolve deficiencies using a closed loop corrective action system (CLCA).
  • Worked with operations team on Corrective Action, investigation, and documentation, short and long-term resolution.
  • Maintain successful performance on proficiency testing including corrective action if needed (CAP and NYSDOH).
  • Processed client's claims and complaints and coordinated the preventative and corrective actions.
  • Support QA issues pertaining to customer claims and provide preventive and corrective action.
  • Investigated equipment and process problems to determine root causes and corrective actions.
  • Performed root cause analysis, and recommends and implements appropriate corrective actions.
  • Identify non-conformance issues, provide corrective action, and prevent recurrence.
  • Identified problems and carried out corrective actions as necessary.
  • Initiated corrective action to support task problems and failures.
  • Root Cause and Corrective Action implementation.
  • Create and maintain Microsoft excel, Powerpoint and Word documents to track production and supply, maintenance discrepancies and corrective actions.
  • Analyzed test data and issued twenty reports directing corrective action to prevent failure of systems or components.

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2 Corrective Action Jobs

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17. Customer Complaints

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average Demand
Here's how Customer Complaints is used in Technical Supervisor jobs:
  • Created video analysis studies that resolved customer complaints and improved company processes.
  • Investigated customer complaints relating to contractual deficiencies within assigned work center.
  • Coordinated, communicated and maintained adequate records for all customer complaints
  • Guaranteed positive customer experiences and resolved customer complaints.
  • Resolve customer complaints with ethical decisions to ensure a positive outcome for the company and consumer.
  • Used various technical skills to solve problems arising from malfunction and answer customer complaints.
  • Resolve customer complaints and home repairs as needed with Customer Service Representatives.
  • Respond to any customer complaints assigned by Manager or corporate office.
  • Provide elevated customer service at all times, including customer complaints.
  • Utilize social media to respond to customer complaints and praise.
  • Resolved customer complaints including technical issues and damage claims.
  • Researched and resolved customer complaints and damage claims.
  • Resolved customer complaints regarding sales and service.
  • Receive and respond to customer complaints.
  • Resolved customer complaints and concerns.
  • Handled all customer complaints on the phone or in person, and try to resolve the problems in a timely manner.
  • Handle customer complaints in a timely manner with a priority of raising levels of customer satisfaction.
  • Handled customer complaints and issues in a professional manner.
  • Rectify customer complaints and issues *Technician payroll *Customer invoicing, collections *Technician supply purchasing
  • Clean and maintain my department Make sure all the planograms are completed on time Take care of any customer complaints with professionalism

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18. Sales Goals

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average Demand
Here's how Sales Goals is used in Technical Supervisor jobs:
  • Front line manager with high-level responsibility in achieving sales goals by translating company strategy into measurable results.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Managed sales goals in the department and consistently kept the department in the Top 3 of Staples stores in the region.
  • Provide consulting to the sales team, explaining services and technology to help them achieve business sales goals.
  • Job duties include managing a team of technicians and sales associates to reach and exceed sales goals.
  • Customized sales goals for each individual station to meet or exceed company expectations.
  • Work with other in department to maintain sales goals for the store.
  • Coached a team on meeting sales goals and exceeding metric expectations.
  • Achieved and exceeded weekly sales goals as outlined by the company.
  • Trained staff on new changes as well as increasing sales goals.
  • Exceeded company sales goals and quota expectations each fiscal quarter.
  • Meet or exceed established personal and department sales goals.
  • Push my department to meet weekly sales goals.
  • Meet and exceed weekly/monthly sales goals.
  • Exceeded team sales goals by 20%.
  • Set Plan-O-Grams, make sure associates hit sales goals, and make sure computers were repaired in a timely manner.
  • Partner with peers to share best practices to ensure success in meeting Team and individual metrics and sales goals.
  • Achieved sales goals and service performance requirements of $amount through new customer sales.
  • job duties were hitting sales goals weekly.
  • Achieve weekly and monthly sales goals Customer service Assisted with scheduling Coaching in sales and products

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19. QA

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average Demand
Here's how QA is used in Technical Supervisor jobs:
  • Initiated quality assurance occurrence reports (QAOR) as appropriate and collected information, recommended resolution and retraining necessary for employees.
  • Preformed QA on new installs and gave Techs' feedback on how to preform their install in a more effective way.
  • Supervised the QA of chemicals approved for production and followed up with control of any out of spec.
  • Served as Quality Assurance Representative (QAR) and performed final testing and evaluation inspections.
  • Provided computer support and performed QA test on all outgoing products before shipping.
  • Documented procedures and QA scripts for loading and configuring new laptops and desktops.
  • Supervised a team of technicians and performed QA control checks of complete products.
  • Experience with QA with debugging newly released classes from Microsoft and Benchmark.
  • Supervised technicians, implemented inspection procedures in the QA inspection process.
  • Directed Quality Assurance (QA) of pumping services.
  • Experience in QA software and hardware benchmark testing.
  • Represented QA department on company-wide project teams.
  • Responded to QA audits and documented deviations.
  • Assisted Manager with QA measures.
  • Assisted Director with QA measures.
  • Supported production, design groups such as HWE, ME, SWE, QA, etc.
  • Perform site visits to IOP, PSCs and STAT Labs to ensure QA processes are followed.
  • Prepare weekly, monthly and quarterly reports in a timely manner, including the QA Metrics.
  • Implemented the routine use of BLAST queries of company database as a pre-reporting QA measure.
  • Worked with Qatar Airways at Doha International airport Elect.Tech.

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20. Test Procedures

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Here's how Test Procedures is used in Technical Supervisor jobs:
  • Performed various laboratory test procedures in Hematology, Chemistry, Urinalysis, Serology, Blood Bank and Microbiology.
  • Directed and advised personnel in test procedures to analyze components and physical properties of materials.
  • Developed test procedures and verification methods for automated systems.
  • Create inspection, assembly, and test procedures.
  • Helped to develope and improve test procedures used for various tests in the lab.
  • Developed test procedures for pre-production electronic devices, including appliqu boards.

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21. Data Entry

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Here's how Data Entry is used in Technical Supervisor jobs:
  • Managed all local purchase activities to include data entry, verify dollar reporting criteria and accountability IAW the Federal Acquisition Regulation.
  • Sustained organizational structure through data entry, updating medical records, filling prescriptions and manifesting them for delivery.
  • Determined most time-effective method of accurate data entry of information in new benefits management system.
  • Performed various administrative duties, including data entry and document preparation.
  • Provided data entry and billing information daily.
  • Served as the Backup Supervisor for Technicians; generated worksheet data for shifts, reviewed data entry and investigated excursions.
  • Educate and/or interpret to clients, answer multiple phone lines, front office work, and data entry.
  • Trained new staff as needed in basic and advanced technician skills such as data entry and IV compounding.
  • Completed data entry, daily financial reports documenting cash receipts, posted mail, shipping and receiving.
  • Provided data entry on Global & PAI platforms, set up activating accounts.
  • Established numerous office skills such as data entry, faxing, and filing.
  • Perform data entry tasks using SAP.
  • Filled Rx's including medisets and medtimers, data entry, purchasing through Mckesson and other vendors.

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22. Inventory Control

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Here's how Inventory Control is used in Technical Supervisor jobs:
  • Supervised four easy tech associates*Responsible for electronic department inventory and sales*Manager on duty responsibilities*Participated in inventory control and resetting shelves and displays
  • Maintained supply and inventory control, coordinating logistical actions and providing technical assistance and advice to associates and commander.
  • Prepared and reviewed daily/weekly/monthly reporting, Inventory control tasks.
  • Provide support with inventory control of medications.
  • Maintained stock distribution records for inventory control.
  • Reduced product cost by 25%, promoting inventory control, proper technician material usage and enforcing daily check out processes.
  • Implemented effective inventory control measures for tools and supplies, reducing unnecessary spending and costs.
  • Inventory Control is completed by using inventory software to build up and transfer inventory.
  • Inventory control, project scheduling to meet demands and needs of customers and tenants.
  • Maintain inventory control for all service parts being checked into the store for repairs.
  • Maintain inventory control in a Pharmacy Department with over 12 million dollars annual spend.
  • Improved store inventory control to prevent loss and reduce shrinkage.
  • Experience in inventory control, process improvement and training.
  • Conducted inventory control and ordered stock as needed.
  • Inventory control was also on my docket.
  • Trained co-op students with no prior experience with AutoCAD or the design of electrical control systems in AutoCAD electrical Inventory control.
  • Utilized Hazardous Material Inventory Control System - Windows (HICSWIN) to maintain the accuracy of stock levels of onboard HAZMAT.
  • Inventory Control- Maintained warehouse inventory levels Invoicing/Billing via Quickbooks, Microsoft Office Suite, Access, SAP
  • Inventory control, data entry Drug disbursement Pharmacy technician/IV Technician Certified Pharmacy Tech/Massachusetts and Connecticut Operated Medi-dispense Machine
  • Inventory Control Management Work Flow Management Budgeting Human Resources Management Retail Inventory Management Controlled Substance Auditing

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23. Project Management

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Here's how Project Management is used in Technical Supervisor jobs:
  • Utilize project management skills and collaborated with various departments on technology-based needs and guidance, delegated and escalated issues as needed.
  • Coordinated day-to-day activities in a fast-paced department requiring superior organizational, project management and customer relations abilities.
  • Participate when needed in Project Management Conference calls related to any scheduled work.
  • Provided project management and training support for outsourced technical centers and contracting firms.
  • Support the organization's project management policy, practice and methodology.
  • Analyze and develop project management improvement and organization.
  • Project Management of design and installations.
  • Performed project management functions for the planning, scheduling, budgeting, and reporting of ASME program requirements.
  • Performed project management duties for several projects, receiving multiple awards from senior IT management for their success.
  • Helped develop productivity standards, project management, training, coaching, and development of associates.
  • Supervised project management staff on OS implementations, remote client desktop migrations and major infrastructure moves.
  • Provided project management and warranty support meeting and managing all dealer issues in nine Mid-Western states.
  • Project Management o Reported and monitored trends and worked with resolver groups to implement solutions.
  • Increased efficiency of enterprise updates through project management as Chair of GIS Corporate Coordination Committee.
  • Provided Project Management with strict deadline and tight budgets while balancing resources.
  • Maintain project management duties of field technicians and leased equipment.
  • Developed, implemented, and maintained key Project Management tools.
  • Experience in project management and vendor relations.
  • Performed cost benefit analysis for major initiatives and delivered presentations to executive management team for utilization in strategic project management.
  • Project Management Managed the execution of specific projects through stage-gate change control processes within approved priorities, timelines, and budgets.

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24. Technical Training

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Here's how Technical Training is used in Technical Supervisor jobs:
  • Maintained liaison with Royal Saudi Air Force and International Technical Training Centers supporting Maintenance Qualification Training/OJT.
  • Developed technical training program that graduated more than 70 participants from seven partner organizations.
  • Reduced operational cost by directing outside vendors in delivery of technical training.
  • Developed and delivered technical training to dealer technicians.
  • Developed and conducted formal technical training courses.
  • Provide technical training to manufacturing operators.
  • Designed technical training programs and helped engineers to keep abreast with current technology on new office machines in the market.
  • Provided process control, technical training, developed cost reduction programs, scheduled mold changes and machine maintenance.
  • Implemented more technical training by developing a survey and administering it to each technician.
  • Implemented technical training to staff, manage team performance, meetings, and scheduling.
  • Have created a technical training video library for new hire Hughes employees.
  • Performed safety and technical training, stop audits, 5S inspections.
  • Provided technical training for the mechanics and monitored quality of products.
  • Provided hands on technical training and support for employees.
  • Provide technical training to co-workers and new staff.
  • Conduct end user technical training as needed.
  • Instructed personnel and conducted technical training in aircraft powertrain system maintenance, nondestructive inspection, supply and safety techniques.
  • Developed employees using technical training and technical correspondence courses.
  • Completed technical validation program, 2008 field technical training, trouble shooting training, GE v & z RO system training.
  • Conducted all in-house technical trainings and coaching both technical and sales,

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25. Company Policies

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Here's how Company Policies is used in Technical Supervisor jobs:
  • Experience in anticipating and presenting solutions for optimal customer satisfaction, while adhering to company policies and goals.
  • Supervised vault employees to insure proper check-in and check-out of liability to ensure compliance with company policies/procedures.
  • Ensured machine maintenance is in compliance with approved company policies and applicable gaming regulations.
  • Administered company policies that directly affect subordinate employees.
  • Ensured that associates followed company policies and procedures.
  • Trained, coached and mentored staff to ensure smooth adoption of new SOP's, company policies, and gaming regulations.
  • Perform repairs to furniture in customer homes as needed, and adhere to company policies under customer service guidelines.
  • Implemented and enforced Company policies and procedures pertaining to the promotion, training, discipline and termination of employees.
  • Assure compliance with all company policies including but not limited to Legal, Safety and Human Resources.
  • Interpreted specifications, blueprints, job orders, and company policies and procedures for workers.
  • Ensured that agents met their daily goals and objectives and adhered with company policies.
  • Formulate, implement, and educate the staff on company policies and procedures.
  • Train workers in proper operational procedures and functions and explain company policies.
  • General supervision of employees to abide by company policies and procedures.
  • Follow and enforce company policies while providing trouble-free service for customers.
  • Interpreted and communicated work procedures and company policies to staff.
  • Adhere to all company policies procedures & safety standards.
  • Uphold all company policies and procedures.
  • Complete monthlty and annual audits to be in compliance with company policies.
  • Adhere to all company policies procedures & safety standards.Perform other related duties as

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26. New Equipment

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Here's how New Equipment is used in Technical Supervisor jobs:
  • Coordinated new equipment installations with vendor and hospital staff.
  • Trained technologist on new equipment and methodologies.
  • Supervised 30 technicians through several critical repairs, new equipment installation, and 428 preventive and corrective maintenance checks.
  • Evaluate and justify new equipment in order to reduce the product process time and improve the product quality.
  • Followed a budget given by shore side offices for the purchase of new equipment and orders.
  • Order materials, analyze and repair machine problems, learn new equipment and their operations.
  • Trained employees on all new equipment and ensured equipment preventive maintenance is performed and documented.
  • Organized plant repairs, improvements, and enhancements to existing or new equipment installations.
  • Network Specialist /Contractor Worked with and trained end-users on existing and new equipment.
  • Implement and see through purchasing of new equipment and set up.
  • Created a yearly budget for new equipment and supplies for department.
  • Traveled abroad to assist in selection of new equipment.
  • Installed, aligned, and balanced new equipment.
  • Train technicians on safety topics and new equipment.
  • Perform in service inspections of new equipment.
  • Oversee setup of all new equipment.
  • Worked closely with a vendors for all automation instrument/ to include any purchases of new equipment and instruments.

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27. R

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Here's how R is used in Technical Supervisor jobs:
  • Repaired computers while maintaining contact with customers.
  • Supervised 10 techs, audited medical charts, managed supply inventories, safety management (hurricanes, fire drills etc).
  • Adhered to department SLA procedures for issue resolution, while Maintaining a consistent 95% first call resolution ratio.
  • Supervised moving our storage area from a local warehouse to a new building in a 2 week time span.
  • Repair High and Low Pressure Air Compressors, Galley Equipment and Valves on various types of systems.
  • Created and maintained the internal technical knowledge base and trained new staff on policies and procedures.
  • Tracked and maintained assets and inventory utilizing the LanDesk and Microsoft SCCM 2012 software technologies.
  • Led Re-IP project of 2000+ nodes on classified network with minimal service interruption to users.
  • Implement desktop technologies, troubleshoot technical issues and managed various technical projects to completion.
  • Maintained network equipment including Cisco switches, Cisco Nexus 7000 series and Cisco MDS.
  • Provided support for all hardware, software, and network related issues.
  • Served as senior level support for any escalated or advanced technical issues.
  • Manage 30+ employees including Medical assistants, scheduling and transcription.
  • Managed network infrastructure in the unit's virtual environment.
  • Supervised Windows 7 / Office 2010 deploy project.
  • Completed submitted trouble tickets for network issues.
  • Top in sales with high market basket.
  • Supervised a team of 20-30 employees.
  • Perform PMS on mechanical/hydraulic governors, diesel engines and related equipment.
  • Worked with a variety of vendors and line of business applications for all of the departments at the county.

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28. Service Calls

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Here's how Service Calls is used in Technical Supervisor jobs:
  • Maintain parts inventory, order parts and reschedule service calls as necessary ensuring customer satisfaction.
  • Developed agents on customer service calls by teaching call control techniques, technical troubleshooting, business procedures, and customer service skills
  • Completed and assisted techs with installations and service calls to insure completion of jobs.
  • Assist agents as they transition from taking customer service calls to just tech calls.
  • Supervised technicians, assigned work orders and service calls to technicians.
  • Responded to service calls to various labs throughout the United States.
  • Installed all types of cable and performed service calls to completion.
  • Perform maintenance/service calls to both local and country wide casinos.
  • Managed customer orders, follow-up and scheduled on-site service calls.
  • Performed over 150 service calls in-shop and on-site every month.
  • Manage and supports part sales and field service calls.
  • Direct or coordinate appointments for service calls..
  • Monitor non-responders, repeat service calls, rescheduled appointments and past open work orders.
  • Service calls Manage service vehicle Coordinate with customers Order materials Work orders Small projects Billing

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29. Technology Department

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Here's how Technology Department is used in Technical Supervisor jobs:
  • Worked directly with COO to fine tune operations and direct Information Technology department to ensure regulatory compliance.
  • Spearheaded expansion of the technology department from two to six personnel providing coverage to all facilities
  • Developed and maintained calibration program for Manufacturing, Packaging and Pharmaceutical Technology departments.
  • Manage daily operations of the technology department including support of 1-1 OS X Laptops 9-12 and iPad 8th grade.
  • Supervised the District Technology Department, which handles all computers and networks in the District.
  • Lead salesman in the technology department.
  • Increased sales in technology department.
  • Led personnel of geoscience technology department.
  • Supervised geoscience technology department, including internal software, geophysical data, contracts, price, and maintenance.
  • Supervised all full-time and part-time employees in technology department Assisted customers in all departments of the store Provided excellent customer service
  • Oversee the technology department and drive sales Coach selling techniques and behaviors Assist customers with technology purchases

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30. Training Programs

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Here's how Training Programs is used in Technical Supervisor jobs:
  • Optimized manufacturing effectiveness through development of production systems, standard operating procedures, and training programs.
  • Supported implementation of required training programs within assigned work center and assesses their effectiveness.
  • Create training programs for personnel Supervise and direct 10 veterinary technicians and assistants
  • Initiated training programs and implemented safety programs for military and civilian teams.
  • Helped develop the curriculum for two already established training programs.
  • Established and maintained on-the-job training and apprentice training programs.
  • Implemented and Orchestrated battalion maintenance-training programs 60%.
  • Facilitated and coordinated department training programs as needed.
  • Develop and conduct new employees training programs in the areas of infectious wastes, hazard communication and other hazardous substances.
  • Reviewed all high consumption parts and developed training programs in order to maximize parts life.
  • Worked as a Shift Supervisor was responsible for the Mentoring and Training Programs.
  • Introduced training programs that enhanced employee performance and helped build a motivated workforce.
  • Cleared 500 issues and minimized effect on training programs for 2,400 trainees.
  • Attended training programs with other technicians for new software and hardware.
  • Developed special training programs to meet unique needs or resolve problems.
  • Developed and conducted training programs for sales and service staff
  • Attended training programs for repair of aircraft parts.
  • Attended meetings and training programs as required.
  • Monitor employee productivity while optimizing procedures and training programs to reduce costs.
  • Established training programs with other screenroom supervisors in the country.

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31. Ensure Compliance

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Here's how Ensure Compliance is used in Technical Supervisor jobs:
  • Developed hazard communications tools to ensure compliance with regulatory standards.
  • Monitor and manage Technician Productivity within the assigned market to ensure compliance with MasTec and DirecTV policies and procedures.
  • Work closely with Sub-partner principals and supervisors to ensure compliance with all MasTec and DirecTV policies and procedures.
  • Provide meeting minutes on topics discussed within a timely manner to ensure compliance and follow-up.
  • Tracked projects to ensure compliance with profit and loss and deadlines.
  • Conducted store visits to ensure compliance to retail safety regulations.
  • Conducted monthly audits to ensure compliance.
  • Conducted field visits to ensure compliance.
  • Administered annual competency exams to testing technologists to ensure compliance with SOPs.

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32. Computer System

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Here's how Computer System is used in Technical Supervisor jobs:
  • Supervised and instructed technicians in the maintenance and repair of electronic computer systems.
  • Documented work assignments using the appropriate automated maintenance computer system.
  • Managed production and support of customer-specific computer systems.
  • Monitored and maintained computer systems and networks.
  • Trained in Cornerstone veterinary computer system.
  • Tested new computer systems before delivery.
  • Receive and Dispatch calls from MAPFRE-insured clients, request their identifier information and locate customer in internal computer system.
  • Identified and corrected Computer system issues and referred major hardware and software problems to vendor or service technicians.
  • Facilitated training of department personnel in the use of the Company's email and basic computer systems.
  • Inspected company machinery and computer systems to make sure everything is running at optimum rate.
  • Identified and diagnosed issues with computer systems, internal networks, and laboratory equipment.
  • Merged both systems access onto one computer systems using ANIRA and SOHOS devices.
  • Update patient demographics VA's DHCP/CPRS intranet computer system as required for care.
  • Identify, research, and resolve customer issues using the computer system.
  • Perform on-site or off-site setup of computer systems and related equipment.
  • Assisted in the repair and building of computer systems.
  • Sell product and place customer orders in computer system.
  • Oversee the daily performance of computer systems.
  • Recommended and maintained two DEC VAX computer systems for Synertek.
  • Oversee, stock and inventory raw materials for the kitting process using Deltek Costpoint computer system.

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33. Inventory Management

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Here's how Inventory Management is used in Technical Supervisor jobs:
  • Established pro-active inventory management and supervised a process that efficiently deployed associated communications/electronic equipment.
  • Head of technology resources, performed inventory management, Teacher - Computer Applications, Responsibilities included System Programming, Network Security.
  • Supervised 20 technicians, developed profitability analysis, inventory management, and assisted in the drafting and bidding of contracts.
  • Demonstrated ability to balance continuous improvement activities with scheduling, cycle time, and inventory management of product.
  • Supervised air repair inventory management team which facilitated the timely completion of 31 aircraft phase maintenance inspections.
  • Inventory Management: managed large digital & installation equipment inventory to include requisitioning & purchase/receiving equipment.
  • Directed inventory management to maintain and order new equipment parts.
  • Helped software team to improve inventory management.
  • Assisted in ordering and inventory management.
  • Inventory management and stocking from deliveries.
  • Performed component processing, label and move of blood products, daily blood inventory management and shipping duties.
  • Used Fleet Inventory Management and Reporting System (FIMARS) to determine Total Asset Visibility (TAV).
  • Assisted the Lead Programmer to create and test software used for inventory management, and order fulfillment.
  • Administered all documentation required for inventory management, tool requests and employee time sheets.
  • Inventory management for all Chemicals used in Paint Line and Waste Water Treatment.
  • Supervised departmental problem resolution, employee evaluation, workflow scheduling and inventory management.
  • Developed and streamlined inventory management processes.

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34. Hvac

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Here's how Hvac is used in Technical Supervisor jobs:
  • Managed preventative maintenance and task completion for HVAC/R assets supporting installation infrastructure.
  • Coordinate activities with the maintenance department, outside contractors (HVAC, lab specialist, and plumber) order spare parts.
  • Served primarily as a service technician and supervisor over installation of HVAC equipment, refrigeration systems, and electrical work.
  • Involved in all Mechanical works installations from plumbing, fire protections system, & HVAC.
  • Install, repair and preventive maintenance of HVAC units, Walk-ins, Reach-ins.
  • Installed and serviced all HVAC appliances, refrigerators, and etc
  • Moderate knowledge in the function of HVAC system
  • Repair, Maintenance and installation HVAC systems Residential and Commercial Residential and commercial installation repair of electrical systems.
  • Led a team of 3 to perform renovation tasks.Troubleshot and repaired HVAC and refrigeration equipment.
  • Manage the maintain HVAC type environmental chamber compressors and refrigeration systems.
  • Survey rooftop HVAC units, document filter sizes and corrective actionneeded.
  • General and working knowledge of residential and commercial hvac units.
  • Organize and schedule vendors Trouble shoot and diagnose all HVAC work orders ___

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35. Trouble Shooting

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Here's how Trouble Shooting is used in Technical Supervisor jobs:
  • Trouble shooting automotive electrical systems, cooling system and mechanical systems.
  • Performed configuration and trouble shooting of wired and wireless network solutions.
  • Developed and implemented a support strategy that would help streamline the procedures used for trouble shooting the Mac environment.
  • Generated trouble shooting scripts to help identify source of data transfer issues that occurred on occasion.
  • Act as liaison between the Central service, operating rooms and physicians when trouble shooting.
  • Assist with trouble shooting hardware problems and writing protocols for monitoring equipment.
  • Trouble shooting, rectifier repair, remote monitoring installation and repair.
  • Trouble shooting on overall TPF System Internal and Application Systems.
  • Trouble shooting of all corporate injection and blow molding systems.
  • Operate Vehicle Tracking System Software Installation / Trouble shooting.
  • Trouble shooting all equipment failure and maintenance duties.
  • Assisted maintenance with trouble shooting and other activities.
  • Home Security System Installation / Trouble shooting.
  • Skilled in the administration and trouble shooting of data backup issues using Symantec Backup Exec software.
  • Trouble shooting and minor repairs of injection machines and Erema reclaiming machinery.
  • Travel offsite to customer locations for installation and technical trouble shooting.
  • Trouble shooting and repair of equipment in shop (analog-dct) Perform preventive maintenance to equipment per customer agreement.
  • Painted houses - interior/exterior Hung and finished sheet rock Experienced in trouble shooting and repairing plumbing and electrical

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36. LAN

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low Demand
Here's how LAN is used in Technical Supervisor jobs:
  • Coordinated facility maintenance activities including planning, purchasing materials, and installation of plumbing, electrical, and carpentry.
  • Increased sub-assembly production capacity by 37% through equipment/manpower optimization, operator cross-training, team development and contingency planning.
  • Assisted in planning training and operational activities to ensure a productive work environment.
  • Performed system sweep/balancing and electronic alignment functions.
  • Inspected proposed jobs, determined need, and set up job plan based on skill levels of weekly volunteers.
  • Viewed team's stats and identified any areas of opportunity and executed an action plan to improve the areas.
  • Planned and established work schedules, assignments, and production sequences to meet production goals.
  • Coordinate and execute style changes in coordination with the Planning Department in North Carolina.
  • Trained all employees on visual appearance and x-ray through the quality training plan.
  • Read schematics of tractors, power plants and other equipment's electrical systems.
  • Directed technician tasks and developed career path plans for Defect technicians.
  • Performed maintenance in tractors, power plants and other support equipment.
  • Provide support to production, planning and quality control areas.
  • Plan and set up all special events and concerts.
  • Maintain Quality Assurance Plan for all laboratory testing.
  • Administered 100-client Windows network with multiple LAN/WAN connections.
  • Reported daily to the FBIS / CIA Langley, VA.
  • Planned and supervised preventive and corrective maintenance and equipment and implement safety control measures to ensure a safe work place.
  • Be responsible for the development of 5-year technology plan Implement and continually improve the Site Quality Management System.
  • Worked with customers to identify root causes of product non-conformances, and identify and implement correction plans.

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37. Powerpoint

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Here's how Powerpoint is used in Technical Supervisor jobs:
  • Developed training program for new benefits management computer program, including PowerPoint presentations, learning materials and direct instruction.
  • Developed PowerPoint presentations for the President.
  • Developed training PowerPoint program to train employees on proper methodology to clean and maintain SMT printers.
  • Experience with personal computers and knowledge of Microsoft word, Excel, and PowerPoint.
  • Submitted reports as scheduled, using MS Office, Excel and PowerPoint.
  • Completed multiple Excel and PowerPoint presentations for staff and management.
  • Utilize PowerPoint to create training presentations.
  • Led weekly team meetings with PowerPoint presentations for training on company products,safety and customer service.

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38. IV

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Here's how IV is used in Technical Supervisor jobs:
  • Supervised thirty-five employees on an operator paced assembly line and supporting automated motor winding department.
  • Fostered a teamwork environment conducive to positive dialogue across the organization.
  • Diagnosed and repaired defective customer units returned under warranty.
  • Maintain formal procedures for consistency and increased productivity.
  • Oversee completion of technician services, drive sales of protection plans, and the operations of the entire Easy Tech department.
  • Go over monthly productivity, phone lines, sins 7 sins 30 and 90 and talk safety of the week.
  • Scheduled and held weekly group and individual meetings, as needed, with my immediate team members.
  • Responded to customer inquiries regarding product usage and provided live technical support via telephone & online messaging.
  • Go into the field with KLX Sales Representatives and rode with them to talk to customers.
  • Identified defects and faults in service delivery, generated reports and reported to Management as appropriate.
  • Mentored 150+ agents that were consistently in their respective top tiers for closing statistics.
  • Oversee seasonal operation of the Technical Services division of the Entertainment Department.
  • Received 3 Premier Awards for Teamwork, People & Customer Relations.
  • Attained top sales rating in West Division for 6 consecutive months.
  • Maintained top ranking in company for 3 consecutive months.
  • Managed activities with Photo/ID Badge and access issuance.
  • Created and implemented training projects and knowledge-base Managed and maintained Active Directory objects and accounts.
  • Key Achievements: * Quickly created a rapport with each customer through strong communication skills and extensive technical knowledge.
  • Authorized all estimates in excess of $25k and identified cost efficiencies based on alternative solutions.
  • Go over daily routines with the supervisor Monitor daily technician productivity data using Oracle and Siebel.

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39. Quality Standards

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Here's how Quality Standards is used in Technical Supervisor jobs:
  • Coordinated machine relocation with manufacturer/personnel to ensure projects meet established quality standards, deadlines and budget.
  • Maintained precision test measurement equipment using quality standards and methodology.
  • Ensured quality standards were met for all imaging in Nuclear Medicine including ACR (American College of Radiology) guidelines.
  • Establish and implement measures and methods to maintain diagnostic and technical equipment to ensure quality standards are maintained.
  • Reduced headcount while maintaining service and quality standards through the creation of a layout and allocation formula.
  • Ensured that staff met federal, state and local regulations for quality standards and environmental issues.
  • Understand quality standards and provide feedback to sprayers/fluid delivery/ technicians/ mixers if there are any problems.
  • Streamlined the test and inspection flow to increase productivity while maintaining quality standards and production schedules.
  • Served as the technical facilitator with vendors to ensure that high service quality standards were achieved.
  • Manage floor supervision to ensure all agents are adhering to schedule and quality standards.
  • Communicate with vendors and subcontractors to ensure high quality standards were being upheld.
  • Enhanced the repair and quality standards by initiating incentive programs and restructuring workload.
  • Managed automated assembly line, maintained quality standards, and production schedules.
  • See and accurately determine if test prints and images meet quality standards.
  • Perform assigned work while maintaining efficiency, yield, and quality standards.
  • Integrated Manufacturing Technicians through mentorship to maintain high quality standards and meet identified corporate goals.
  • Insured all product met or exceeded strict military specifications and Raytheon Quality standards.
  • Confirmed that parts met quality standards before shipment and that all orders were filled in a timely manner.
  • Job Description: Supervise 21 employees and ensures completion of given tasks in accordance to established quality standards.
  • Work closely with pressroom supervisor to ensure production needs and product quality standards are met and exceeded.

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40. Service Technicians

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low Demand
Here's how Service Technicians is used in Technical Supervisor jobs:
  • Facilitated all communications as the primary liaison between customers, service technicians and upper management with courtesy and professionalism.
  • Supervised 27 broadband installers and Service Technicians serving approximately 50,000 customers in the Seattle Metropolitan area.
  • Worked as technical supervisor responsible to supervise 24-26 service technicians.
  • Supervised Service Technicians providing improved computer support to internal customers.
  • Hired and trained service technicians for installation and service of alarm and camera systems (CCTV)* Inventory control
  • Conduct on-the-job training for new service technicians, in kitchen exhaust system cleaning and management.
  • Conducted training education seminars to service technicians to ensure proper usage and care of equipment.
  • Managed 2 other service technicians for just under 100 units and a commercial building.
  • Directed and dispatched 20 direct-report service technicians throughout North and South America.
  • Managed 40 service technicians in the installation and activation of MDU projects.
  • Supervised the daily activities of 12 installers and service technicians.
  • Lead a team of 15 installation and service technicians.
  • Managed a team of 15 repair service technicians.
  • Manage the daily activities of 13 Service Technicians supporting the Scottrade external trading platforms.

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41. Disciplinary Actions

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low Demand
Here's how Disciplinary Actions is used in Technical Supervisor jobs:
  • Learned to perform supervisory duties including recruitment, performance evaluations, positive and/or constructive feedback and disciplinary actions.
  • Supervised Behavioral Health Technicians, provided feedback on their performance and initiated disciplinary actions as necessary.
  • Performed employee dismissals and disciplinary actions; scheduled continuing education certification classes for all employees.
  • Perform departmental Payroll and enforce HR policies, including performance appraisals and disciplinary actions.
  • Managed four physical therapy technicians including their schedules and any necessary disciplinary actions.
  • Assist Hospital Administrator with follow through of disciplinary actions.
  • Addressed employees misunderstanding and administered disciplinary actions if necessary.
  • Interviewed, hired, and managed payroll, policy enforcement, disciplinary actions, and terminations.
  • Interview potential employees, training, annual employee evaluations, coaching and disciplinary actions.
  • Executed corrective and disciplinary actions to employees as needed.
  • Initiated promotions, transfers, and disciplinary actions.
  • Perform all evaluations and handle all disciplinary actions in regards to technicians under my supervisory.
  • Resolved internal staff conflicts and "if necessary" conduct disciplinary actions.

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42. Curriculum Development

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43. Technical Operations

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low Demand
Here's how Technical Operations is used in Technical Supervisor jobs:
  • Developed local facility plan to integrate technical operations with regional IT initiative resulting in improved service levels at reduced annual cost.
  • Planned, administered, and monitored budget for Technical Operations Department.
  • Supervised 13, fulfillment operations, reported to Technical Operations Manager
  • Oversee technical operations of seven dialysis facilities.
  • Mentored and provided technical operations training support for staff, resulting in a 20% reduction in employee turnover.
  • Provide guidance and over see all technical operations, over 35 technicians.
  • Called on by Comcast Director of Technical Operations to personally handle highly escalated installations issues and concerns.
  • Developed annual budgets in collaboration with the technical operations manager.
  • Commended by VP of Airline Technical Operations for reversing decline in production by leading new Lean Six Sigma projects.
  • Report all accidents, losses or property damage to the Technical Operations Manager or designee.
  • Lead a team of four geoscientists and supervise technical operations.
  • Assisted management in the Steubenville and Wintersville Service Centers prior to the hiring of an onsite Technical Operations Manager.

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44. Clia

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low Demand
Here's how Clia is used in Technical Supervisor jobs:
  • Served as CLS data analysis representative from RTP process continuing through CLIA validation and commercialization / clinical utility studies.
  • Assisted in achieving CAP accreditation for a high complexity CLIA certified laboratory.
  • Prepared the lab for CLIA and CAP accreditation and successfully passed the regulatory inspection with no deficiencies.
  • Design and Perform assays validations according to New York State/CAP and CLIA accreditation guidelines.
  • Enforced CLIA and NYDOH regulatory compliance and represented department during CLIA compliance audit.
  • Maintain Laboratory compliance with all local, federal, CLIA and CAP regulation.
  • Prepare for validations and inspections by agencies such as CLIA and COLA.
  • Started a CLIA and Medicare approved reference laboratory from the ground up.
  • Perform monthly and quarterly audits to ensure proper CLIA/COLA guidelines are followed.
  • Maintain section's Clinical Laboratory Improvements Amendment (CLIA) accreditation.
  • Assured department policies and procedures meet CLIA and COLA guidelines.
  • Key Contributions: Clinical Laboratory Consultant in validations process, methodology selection, and CLIA y Local Regulations compliance.
  • Participated in HERmarkTM assay development and CLIA validation.

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45. Company Standards

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low Demand
Here's how Company Standards is used in Technical Supervisor jobs:
  • Monitored daily activities of field personnel ensuring work performance met company standards.
  • Ensured merchandising standards were executed to company standards.
  • Work with Central Office technicians to ensure circuit installs and repairs are completed to exceed company standards.
  • Train new colleagues regarding proper work completion and adherence to company standards.
  • Manage and control repeat percentages and completion percentages to exceed company standards.
  • Maintained compliance with company standards to perform all maintenance activities.
  • Conduct vendor reviews to ensure products/services meet company standards.
  • Completed all repairs and maintenance work to company standards.
  • Implement company standards, processes and policies.
  • Maintain files according to company standards.
  • Managed multiple projects by providing copywriting, editing, design, and layout specifications to support company standards and initiatives.
  • Maintained a small sales team responsible for obtaining company standards and sales goals.
  • Refurbish phone systems such as Cisco, Avaya, and Nortel to company standards.

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46. Technical Assistance

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low Demand
Here's how Technical Assistance is used in Technical Supervisor jobs:
  • Filled unique position created for researching and assessing technical complexity of incoming customer requests requiring technical assistance.
  • Provided technical assistance, preparing and managing programs, and supervising modifications.
  • Performed signal support functions and technical assistance for computer systems.
  • Provide technical assistance to laboratory personnel and Client Services representatives.
  • Provided technical assistance to customers over the telephone.
  • Provided technical assistance with the moving of set, props, lighting and sound equipment with the Production and Tour Manager.
  • Filled the need for technical assistance as needed with new and existing equipment in the field where Abbott ran production.
  • Provide technical assistance and notify appropriate fix agents / integration teams to resolve trouble tickets and customer impacting issues.
  • Provide leadership, vision, and technical assistance to the maintenance, utility and lab services functions.
  • Assisted in managing and providing technical assistance to a department of 120 Level 1 Dial Access Technicians.
  • Coordinated with other sections and units to provide advice and technical assistance when needed.
  • Demonstrate new equipment, procedures, or techniques to staff and provide technical assistance.
  • Directed the first customer consultation and technical assistance at the NuSil Bakersfield site.
  • Provide technical assistance to operators in a high tech, lean environment.
  • Provide technical assistance in the validation of new products.
  • Provided validation technical assistance to engineering to support manufacturing efforts by implementing corrective and preventative actions.Electronic Technician/SpecialistBosch Diesel Technologies
  • Provided technical assistance to technicians in prescribed load list and equipmentrecords.
  • Coordinate and provide technical assistance in the installation of new equipment in other Alpla operations in the Caribbean.
  • Provide supervision, technical assistance and training to staff.
  • provided technical assistance with the laptop and projector.

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47. Mac

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low Demand
Here's how Mac is used in Technical Supervisor jobs:
  • Improved the engraving machines functionality and overall processes while also helping to troubleshoot any mechanical or software problems.
  • Operated machinery for installation of underground cables and fiber optic splicing.
  • Read blueprints, work with chemicals to strip old coating off materials, operate various types of machinery and more.
  • Operate a CO2 Laser Engraving machine and lead the team that comes up with new jewelry ideas for this technology.
  • Ensured a maximum number of playable machines on the casino floor by efficiently maintaining and troubleshooting them.
  • Mix mortar, plastic, and grout, manually or using machines, according to standard formulas.
  • Provided project and technical oversight for teams of technicians during large-scale slot machine moves and installations.
  • Developed a technical understanding of tools and machines used to make Solar Water Heater.
  • Perform part balancing using hard and soft bearing balance machines prior to spin testing.
  • Look for new methods to improve our production and machine efficiency goals.
  • Retail management of business machines and Easy Tech portion of Staples.
  • Serviced and maintained all production machinery from GIMA and Fuji.
  • Install and Trouble Shoot Slot machine issues.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Perform inspection of finished machined parts using height gauges, calipers, and micrometers as well as operating Zeiss CMM.
  • Operated and installed all types of multi-stage pumps, submersible pumps, compressors, pivot irrigation machines, and pipelines.
  • Sit on Performance Improvement Counsel, Infectious Control, Pharmacy & Therapeutic, and Anti-thrombocytic Committees.
  • Supervised 10 subordinates, Warehouse supervisor, Refurbished computer, printers and fax machine.
  • Maintained all laboratory equipment: Nova, Idexx machines including the Catalist, Lasercyte and Coag analyzer.
  • Coordinate Maintenance Responsibilities Schedule Machine Repair Troubleshooting * Tracking Production Numbers * Layered Process Audits * Tool Box Talks

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48. Process Improvement

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low Demand
Here's how Process Improvement is used in Technical Supervisor jobs:
  • Conducted internal audits that successfully assured compliance with all regulatory agency requirements and led to process improvements in efficiency and quality.
  • Supported and executed quality and productivity goals, developed staff and process improvement plan for outreach education.
  • Requested by management to study additional company practices for process improvement and FDA compliance.
  • Implemented policy changes and updates as well as contributed significantly to process improvements.
  • Analyze errors for process improvements and standard operating procedure updates.
  • Champion / Lead Lab process improvement and standardization initiatives.
  • Promoted accountability and proactively contributed to process improvement projects.
  • Developed and implemented continuous process improvement metrics and goals.
  • Completed employee evaluations and process improvement plans.
  • Increase market share, maximize revenue, and improve customers' overall experience through process improvement and proficient oversight of staff.
  • Introduced new research systems to manage database projects, process improvements, QA and user acceptance testing of upgraded systems.
  • Worked with cross team on IT infrastructure development and improvement projects and process improvement issue.
  • Assist Process Improvement Team (PIT) committee in developing clinical procedures/processes.
  • Propose and implement process improvements to reduce cost and increase efficiency.
  • Look for cost reduction, Process improvements and lean manufacturing opportunities.
  • Key Accomplishments: Implemented process improvements that increased overall efficiency including Tufting square yards/per man hour.
  • Support technicians that directly interact with customers by removing barriers and soliciting process improvements.
  • Managed Kaizen events for process improvements.
  • Assisted and participated constructively in process improvement methods to provide timely, cost-effective, and quality services for F/A18 Aircrafts.
  • group to implement standardized methods to achieve cost reductions and process improvement for Completion and Fishing equipment.

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49. Apple

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low Demand
Here's how Apple is used in Technical Supervisor jobs:
  • Assist users with password reset, software upgrade, and email syncing/text issues on Blackberry, Android and Apple.
  • Saved the company an estimated $4500 in repairs through prudent equipment management and relationship with Apple, Inc.
  • Supported users of Blackberry, Apple, and Android devices and assisted in integration into email infrastructure.
  • Performed remote assistance via Remote Access software to fix both Apple and PC related issues.
  • Maintained, upgraded, and configured Cisco based TCP/IP and Apple Talk network.
  • Led firm in expertise and support of Apple technologies.
  • Started as Helpdesk Level I - supported telephony issues for IBM and Apple.
  • Assisted in helping new Tier 2 advisors in the setup of Apple tools for starting in the Tier 2 LOB2.
  • Integrated Apple Xserve and OpenDirectory into MS Active Directory backend for single sign-on.
  • Completed validations on nesting advisors in multiple areas such as Northstar attributes, Apple ID calls, Repairsand appointments.9.

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50. Component Level

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low Demand
Here's how Component Level is used in Technical Supervisor jobs:
  • Performed troubleshooting from system to component level, subsequently identifying and eliminating faults, demonstrated an in-depth knowledge of mechanical engineering.
  • Conducted fault analysis to component level using general and special purpose test equipment.
  • Read schematics and used multiple soldering techniques to test, troubleshoot and repair down to component level.
  • Supervised the inspection, troubleshooting, repair and harmonization of electronic units down to the component level.
  • Perform component level repair on circuit boards, power supplies, monitors and other electronic assemblies.
  • Analyze defect unit to find out the root cause, Troubleshoot PCB to component level.
  • Certified by the Air Force on Electronic maintenance down to component level replacement and repair.
  • Performed minor and extensive electronic repair of assemblies and subsystems down to component level.
  • Use various types of electronic test equipment to troubleshoot to component level.
  • Isolated malfunctions in electronic circuitry , making repairs down to the component level and improvements as necessary.

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Technical Supervisor Jobs

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20 Most Common Skills For A Technical Supervisor

Customer Service

18.5%

Safety Procedures

15.8%

Technical Support

13.9%

Technician Supervisor

10.8%

Preventative Maintenance

7.0%

Patient Care

3.9%

Set-Up

3.5%

Internet

2.8%

Performance Reviews

2.8%

Staff Members

2.6%

Daily Operations

2.2%

Technical Staff

2.0%

Osha

1.9%

QC

1.9%

New Technicians

1.9%

Corrective Action

1.8%

Customer Complaints

1.8%

Sales Goals

1.7%

QA

1.6%

Test Procedures

1.6%
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Typical Skill-Sets Required For A Technical Supervisor

Rank Skill
1 Customer Service 14.2%
2 Safety Procedures 12.1%
3 Technical Support 10.6%
4 Technician Supervisor 8.3%
5 Preventative Maintenance 5.3%
6 Patient Care 3.0%
7 Set-Up 2.6%
8 Internet 2.2%
9 Performance Reviews 2.1%
10 Staff Members 2.0%
11 Daily Operations 1.7%
12 Technical Staff 1.5%
13 Osha 1.5%
14 QC 1.4%
15 New Technicians 1.4%
16 Corrective Action 1.4%
17 Customer Complaints 1.4%
18 Sales Goals 1.3%
19 QA 1.2%
20 Test Procedures 1.2%
21 Data Entry 1.2%
22 Inventory Control 1.1%
23 Project Management 1.1%
24 Technical Training 1.0%
25 Company Policies 1.0%
26 New Equipment 0.9%
27 R 0.9%
28 Service Calls 0.9%
29 Technology Department 0.9%
30 Training Programs 0.8%
31 Ensure Compliance 0.8%
32 Computer System 0.8%
33 Inventory Management 0.8%
34 Hvac 0.8%
35 Trouble Shooting 0.8%
36 LAN 0.8%
37 Powerpoint 0.7%
38 IV 0.7%
39 Quality Standards 0.7%
40 Service Technicians 0.7%
41 Disciplinary Actions 0.7%
42 Curriculum Development 0.6%
43 Technical Operations 0.6%
44 Clia 0.6%
45 Company Standards 0.6%
46 Technical Assistance 0.6%
47 Mac 0.6%
48 Process Improvement 0.6%
49 Apple 0.6%
50 Component Level 0.6%
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34,833 Technical Supervisor Jobs

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