1. Stanford University
Stanford, CA • Private
A technical support advisor's job encompasses maintaining, updating, and repairing computer systems. This person is responsible for managing networks and other technology types. If you are hired into an organization to work as a technical support advisor, you will perform many installations and new software configurations. Apart from offering useful advice and feedback to customers, you'll also need to analyze and record to observe trends.
While there are no laid-down qualification standards for becoming a technical support advisor, a person has to be very skilled in tech to pull this job off. You must be excellent when it comes to troubleshooting IT issues and managing software and hardware.
Some companies might ask for specific certifications. However, if you have taken courses in areas related to this field, your chances of getting hired will be higher. Good communication and iOS skills will also help.
There are certain skills that many technical support advisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
If you're interested in becoming a technical support advisor, one of the first things to consider is how much education you need. We've determined that 43.1% of technical support advisors have a bachelor's degree. In terms of higher education levels, we found that 4.8% of technical support advisors have master's degrees. Even though some technical support advisors have a college degree, it's possible to become one with only a high school degree or GED.
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a technical support advisor can determine their career goals through the career progression. For example, they could start out with a role such as technical support specialist, progress to a title such as systems administrator and then eventually end up with the title information technology manager.
What Am I Worth?
The role of a technical support advisor includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general technical support advisor responsibilities:
There are several types of technical support advisor, including:
A Technical Support Technician is the heart and soul of an IT system. They are tech-savvy geniuses who set up, maintain, and repair computer systems for businesses and organizations.
They install and configure hardware and software, maintain the efficiency of the network, run diagnostic tests and electrical checks to identify any technical issue or fault in the system, and nip it in the bud. They test and review new technologies as well and suggest improvements if they see fit.
They are not just excellent technicians, however, but charming people's persons as well, who are able to effortlessly elicit crucial information from customers about their IT issues. They bear with them until they solve the problem with patience and tenacity, give timely feedback to customers following up on matters if necessary, and create documentation of their cases along with reports on the efficiency of the service they provide.
As a technical support representative, you're going to talk to a lot of people throughout each day. You're also going to put out a lot of fires. Not literally, of course, but people will come to you when all else fails.
Technical terms are hard to understand when a product or service isn't working as it's supposed to. And that's where you come into play. Not only do you understand those technical terms, but you also can explain them in a way that customers can easily understand.
Technical support representatives are a godsend for many people. Without them, many customers would be lost and probably wouldn't be able to use their product or service. So you're the reason many don't waste their money.
If you're looking to work in a fast-paced industry, to make a difference, and thrive on new challenges while having the opportunity to grow, becoming a technical support engineer might be right up your alley. Starting a career as a technical support engineer is one of the most dynamic, fast-paced, and exciting roles. Technical support is a field that offers you valuable practical experience, expands your soft-skills, keeps you right on the cutting edge of technological advancement. You may frequently learn and engage with the latest technology solutions.
Working as a technical support engineer (or IT support engineer), you may provide first-hand technical assistance to clients experiencing technical faults. You might resolve issues within different computer systems such as software, hardware, and other network-related or IT-related problems. Typically, the technical support engineer is a mid-career position that provides high-level job satisfaction and diverse working environments. As an IT support engineer, you'll work in a wide range of industries, such as telecom, automobile, medical, healthcare services, information technology, aerospace, and many more. While providing technical support to the customers, you may work in shifts, on-call, or solve the issue in-person, via phone, or a computer. You might even work traditional nine-to-five weekday hours when providing services to the company employees.
To join the technical support field, most aspiring IT support engineers hold a bachelor's degree in computer science, software engineering, information technology, or a closely related discipline. However, you might be able to secure this role without a degree if you have a strong customer service background and proven experience as a technical support engineer or desktop support engineer. To excel in your role as a technical support engineer, you must have excellent problem-solving skills, attention to detail, and an ability to troubleshoot complex and diverse technical issues effectively. Working as an IT support engineer, you may earn an average annual wage of $70,000 along with compensation benefits. Besides offering higher wages, a position in technical support may offer more sophisticated opportunities to grow. The U.S. Bureau of Labor Statistics predicts the employment opportunities for technical support engineers expect to grow 11 percent between 2016 and 2026, which is much faster than the nationwide average for all occupations. It means that more exciting opportunities are foreseeable in the future to you as a technical support engineer.
Mouse over a state to see the number of active technical support advisor jobs in each state. The darker areas on the map show where technical support advisors earn the highest salaries across all 50 states.
|Rank||State||Number of Jobs||Average Salary|
High School Diploma
Stanford, CA • Private
Philadelphia, PA • Private
Evanston, IL • Private
Castine, ME • Private
Los Angeles, CA • Private
Bakersfield, CA • Private
Vestal, NY • Private
Villanova, PA • Private
San Diego, CA • Private
Waltham, MA • Private
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.8% of technical support advisors listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.
Zippia allows you to choose from different easy-to-use Technical Support Advisor templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Technical Support Advisor resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
After extensive research and analysis, Zippia's data science team found that:
1. Technical Support Case Studies and Capstone
This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll...
2. Introduction to Technical Support
Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. Then, hear about career opportunities and career pathways from...
3. IT Support Technical Skills Bootcamp
Hands-on Technical skills for IT Support Professionals...
Some places are better than others when it comes to starting a career as a technical support advisor. The best states for people in this position are New York, New Mexico, California, and Washington. Technical support advisors make the most in New York with an average salary of $124,512. Whereas in New Mexico and California, they would average $120,269 and $117,621, respectively. While technical support advisors would only make an average of $114,346 in Washington, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. New Mexico
|Rank||Company||Average Salary||Hourly Rate||Job Openings|
|4||Volt Information Sciences||$104,561||$50.27||28|