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Working as a Technical Support Advisor

There is more than meets the eye when it comes to being a technical support advisor. For example, did you know that they make an average of $44.88 an hour? That's $93,340 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Technical Support Advisor Do

There are certain skills that many technical support advisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and listening skills.

When it comes to the most important skills required to be a technical support advisor, we found that a lot of resumes listed 15.4% of technical support advisors included customer service, while 11.8% of resumes included apple, and 10.5% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the technical support advisor job title. But what industry to start with? Most technical support advisors actually find jobs in the technology and insurance industries.

How To Become a Technical Support Advisor

If you're interested in becoming a technical support advisor, one of the first things to consider is how much education you need. We've determined that 35.1% of technical support advisors have a bachelor's degree. In terms of higher education levels, we found that 5.7% of technical support advisors have master's degrees. Even though some technical support advisors have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a technical support advisor. When we researched the most common majors for a technical support advisor, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on technical support advisor resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a technical support advisor. In fact, many technical support advisor jobs require experience in a role such as customer service representative. Meanwhile, many technical support advisors also have previous career experience in roles such as cashier or sales associate.

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Average Salary$93,340
Job Growth Rate10%

Technical Support Advisor Jobs

Technical Support Advisor Career Paths

Top Careers Before Technical Support Advisor

Cashier
14.5%

Top Careers After Technical Support Advisor

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Technical Support Advisor

Technical Support Advisors in America make an average salary of $93,340 per year or $45 per hour. The top 10 percent makes over $118,000 per year, while the bottom 10 percent under $73,000 per year.
Average Salary
$93,340

Best Paying Cities

Average Salary
Salary Range99k - 142k$119k$118,759
Salary Range82k - 112k$96k$96,273
Salary Range79k - 111k$94k$94,311
Salary Range83k - 102k$93k$92,536
Salary Range77k - 110k$92k$92,313
Salary Range75k - 106k$90k$89,679
$53k
$142k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Tier 1 Technical Support Advisor
Tier 1 Technical Support Advisor
Concentrix
Concentrix
09/05/2020
09/05/2020
$27,65309/05/2020
$27,653
Relationship Advisor Support
Relationship Advisor Support
Management Decisions, Inc.
Management Decisions, Inc.
04/20/2020
04/20/2020
$73,04504/20/2020
$73,045
Technical Support Advisor
Technical Support Advisor
University of Texas at Austin
University of Texas at Austin
01/21/2020
01/21/2020
$43,00001/21/2020
$43,000
Advisor Production Support
Advisor Production Support
Caremark, L.L.C.
Caremark, L.L.C.
07/02/2019
07/02/2019
$92,01407/02/2019
$92,014
Technical Support Advisor
Technical Support Advisor
Columbus State Community College
Columbus State Community College
06/19/2019
06/19/2019
$44,18206/19/2019
$44,182
See More Recent Salaries

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Technical Support Advisor Demographics

Gender

female

48.3%

male

47.5%

unknown

4.2%

Ethnicity

White

62.6%

Asian

16.4%

Hispanic or Latino

9.5%

Foreign Languages Spoken

Spanish

51.7%

French

11.0%

Portuguese

5.9%
See More Demographics

Technical Support Advisor Education

Degrees

Bachelors

35.1%

High School Diploma

26.2%

Associate

21.7%

Top Colleges for Technical Support Advisors

1. Stanford University

Stanford, CA

Tuition and fees
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA

Tuition and fees
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL

Tuition and fees
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME

Tuition and fees
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA

Tuition and fees
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA

Tuition and fees
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY

Tuition and fees
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA

Tuition and fees
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA

Tuition and fees
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA

Tuition and fees
$49,880
Enrollment
4,177
See More Education Info

Entry Level Jobs For Becoming A Technical Support Advisor

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Technical Support Advisor

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.4% of technical support advisors listed customer service on their resume, but soft skills such as speaking skills and writing skills are important as well.

Best States For a Technical Support Advisor

Some places are better than others when it comes to starting a career as a technical support advisor. The best states for people in this position are California, New York, New Jersey, and Texas. Technical support advisors make the most in California with an average salary of $107,814. Whereas in New York and New Jersey, they would average $97,869 and $96,297, respectively. While technical support advisors would only make an average of $94,773 in Texas, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Delaware

Total Technical Support Advisor Jobs:
100
Highest 10% Earn:
$129,000
Location Quotient:
1.28
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Georgia

Total Technical Support Advisor Jobs:
808
Highest 10% Earn:
$128,000
Location Quotient:
1.05
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. District of Columbia

Total Technical Support Advisor Jobs:
268
Highest 10% Earn:
$145,000
Location Quotient:
1.42
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Technical Support Advisor Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a technical support advisor. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless technical support advisor resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write a Technical Support Advisor Resume

At Zippia, we went through countless technical support advisor resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

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Top Technical Support Advisor Employers

1. Apple
4.9
Avg. Salary: 
$103,599
Technical Support Advisors Hired: 
540+
2. Xerox
4.7
Avg. Salary: 
$44,553
Technical Support Advisors Hired: 
240+
3. Kelly Services
4.5
Avg. Salary: 
$29,557
Technical Support Advisors Hired: 
213+
4. Concentrix
3.9
Avg. Salary: 
$38,834
Technical Support Advisors Hired: 
146+
5. Teleperformance
3.8
Avg. Salary: 
$28,130
Technical Support Advisors Hired: 
115+
6. Convergys
4.3
Avg. Salary: 
$28,526
Technical Support Advisors Hired: 
112+

Technical Support Advisor Videos

Recently Added Technical Support Advisor Jobs

Updated October 2, 2020