A technical support advisor's job encompasses maintaining, updating, and repairing computer systems. This person is responsible for managing networks and other technology types. If you are hired into an organization to work as a technical support advisor, you will perform many installations and new software configurations. Apart from offering useful advice and feedback to customers, you'll also need to analyze and record to observe trends.

While there are no laid-down qualification standards for becoming a technical support advisor, a person has to be very skilled in tech to pull this job off. You must be excellent when it comes to troubleshooting IT issues and managing software and hardware.

Some companies might ask for specific certifications. However, if you have taken courses in areas related to this field, your chances of getting hired will be higher. Good communication and iOS skills will also help.

What Does a Technical Support Advisor Do

There are certain skills that many technical support advisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

Learn more about what a Technical Support Advisor does

How To Become a Technical Support Advisor

If you're interested in becoming a technical support advisor, one of the first things to consider is how much education you need. We've determined that 43.1% of technical support advisors have a bachelor's degree. In terms of higher education levels, we found that 4.8% of technical support advisors have master's degrees. Even though some technical support advisors have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Technical Support Advisor

Technical Support Advisor Career Paths

Average Salary for a Technical Support Advisor

Technical Support Advisors in America make an average salary of $107,198 per year or $52 per hour. The top 10 percent makes over $141,000 per year, while the bottom 10 percent under $81,000 per year.
Average Technical Support Advisor Salary
$107,198 Yearly
$51.54 hourly

What Am I Worth?


Roles and Types of Technical Support Advisor

The role of a technical support advisor includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general technical support advisor responsibilities:

  • Transfer knowledge to team members through counseling
  • Assure production and delivery of targeted, regular
  • Responsible for providing technical support across dell data protection suite of product via phone & emails on a daily basis, maintain a personal queue of ongoing customer issues until resolution

There are several types of technical support advisor, including:

Technical Support Technician


A Technical Support Technician is the heart and soul of an IT system. They are tech-savvy geniuses who set up, maintain, and repair computer systems for businesses and organizations.

They install and configure hardware and software, maintain the efficiency of the network, run diagnostic tests and electrical checks to identify any technical issue or fault in the system, and nip it in the bud. They test and review new technologies as well and suggest improvements if they see fit.

They are not just excellent technicians, however, but charming people's persons as well, who are able to effortlessly elicit crucial information from customers about their IT issues. They bear with them until they solve the problem with patience and tenacity, give timely feedback to customers following up on matters if necessary, and create documentation of their cases along with reports on the efficiency of the service they provide.

  • Average Salary: $40,210
  • Degree: Bachelor's Degree

Technical Support Representative


As a technical support representative, you're going to talk to a lot of people throughout each day. You're also going to put out a lot of fires. Not literally, of course, but people will come to you when all else fails.

Technical terms are hard to understand when a product or service isn't working as it's supposed to. And that's where you come into play. Not only do you understand those technical terms, but you also can explain them in a way that customers can easily understand.

Technical support representatives are a godsend for many people. Without them, many customers would be lost and probably wouldn't be able to use their product or service. So you're the reason many don't waste their money.

  • Average Salary: $34,758
  • Degree: Bachelor's Degree

Technical Support Engineer


If you're looking to work in a fast-paced industry, to make a difference, and thrive on new challenges while having the opportunity to grow, becoming a technical support engineer might be right up your alley. Starting a career as a technical support engineer is one of the most dynamic, fast-paced, and exciting roles. Technical support is a field that offers you valuable practical experience, expands your soft-skills, keeps you right on the cutting edge of technological advancement. You may frequently learn and engage with the latest technology solutions.

Working as a technical support engineer (or IT support engineer), you may provide first-hand technical assistance to clients experiencing technical faults. You might resolve issues within different computer systems such as software, hardware, and other network-related or IT-related problems. Typically, the technical support engineer is a mid-career position that provides high-level job satisfaction and diverse working environments. As an IT support engineer, you'll work in a wide range of industries, such as telecom, automobile, medical, healthcare services, information technology, aerospace, and many more. While providing technical support to the customers, you may work in shifts, on-call, or solve the issue in-person, via phone, or a computer. You might even work traditional nine-to-five weekday hours when providing services to the company employees.

To join the technical support field, most aspiring IT support engineers hold a bachelor's degree in computer science, software engineering, information technology, or a closely related discipline. However, you might be able to secure this role without a degree if you have a strong customer service background and proven experience as a technical support engineer or desktop support engineer. To excel in your role as a technical support engineer, you must have excellent problem-solving skills, attention to detail, and an ability to troubleshoot complex and diverse technical issues effectively. Working as an IT support engineer, you may earn an average annual wage of $70,000 along with compensation benefits. Besides offering higher wages, a position in technical support may offer more sophisticated opportunities to grow. The U.S. Bureau of Labor Statistics predicts the employment opportunities for technical support engineers expect to grow 11 percent between 2016 and 2026, which is much faster than the nationwide average for all occupations. It means that more exciting opportunities are foreseeable in the future to you as a technical support engineer.

  • Average Salary: $85,716
  • Degree: Bachelor's Degree

States With The Most Technical Support Advisor Jobs

Mouse over a state to see the number of active technical support advisor jobs in each state. The darker areas on the map show where technical support advisors earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Technical Support Advisor Jobs By State

RankStateNumber of JobsAverage Salary
4New York2,480$124,512
8North Carolina1,603$107,853
9New Jersey1,495$109,730
23South Carolina878$88,723
32New Hampshire501$105,768
36New Mexico454$120,269
41South Dakota259$84,131
43North Dakota241$111,835
46West Virginia199$87,859
49Rhode Island181$107,672

Technical Support Advisor Education

Technical Support Advisor Majors

26.2 %

Technical Support Advisor Degrees


43.1 %


24.2 %

High School Diploma

19.1 %

Top Colleges for Technical Support Advisors

1. Stanford University

Stanford, CA • Private

In-State Tuition




2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition




3. Northwestern University

Evanston, IL • Private

In-State Tuition




4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition




5. University of Southern California

Los Angeles, CA • Private

In-State Tuition




6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition




7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition




8. Villanova University

Villanova, PA • Private

In-State Tuition




9. San Diego State University

San Diego, CA • Private

In-State Tuition




10. Bentley University

Waltham, MA • Private

In-State Tuition




Top Skills For a Technical Support Advisor

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.8% of technical support advisors listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Choose From 10+ Customizable Technical Support Advisor Resume templates

Zippia allows you to choose from different easy-to-use Technical Support Advisor templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Technical Support Advisor resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Technical Support Advisor diversity

Technical Support Advisor Gender Distribution


After extensive research and analysis, Zippia's data science team found that:

  • Among technical support advisors, 46.4% of them are women, while 53.6% are men.

  • The most common race/ethnicity among technical support advisors is White, which makes up 56.3% of all technical support advisors.

  • The most common foreign language among technical support advisors is Spanish at 51.7%.

Online Courses For Technical Support Advisor That You May Like

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Best States For a Technical Support Advisor

Some places are better than others when it comes to starting a career as a technical support advisor. The best states for people in this position are New York, New Mexico, California, and Washington. Technical support advisors make the most in New York with an average salary of $124,512. Whereas in New Mexico and California, they would average $120,269 and $117,621, respectively. While technical support advisors would only make an average of $114,346 in Washington, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New Mexico

Total Technical Support Advisor Jobs: 454
Highest 10% Earn:
Location Quotient:

2. Vermont

Total Technical Support Advisor Jobs: 306
Highest 10% Earn:
Location Quotient:

3. Nevada

Total Technical Support Advisor Jobs: 547
Highest 10% Earn:
Location Quotient:
Full List Of Best States For Technical Support Advisors

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Top Technical Support Advisor Employers

Most Common Employers For Technical Support Advisor

RankCompanyAverage SalaryHourly RateJob Openings
2CVS Health$110,940$53.3424
3Telvista US$105,011$50.4913
4Volt Information Sciences$104,561$50.2728

Technical Support Advisor Videos