How to hire a technical support advisor

How to hire a technical support advisor, step by step

Here's a step-by-step technical support advisor hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a technical support advisor job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new technical support advisor
• Step 8: Go through the hiring process checklist

What does a technical support advisor do?

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1. Identify your hiring needs

   Before you post your technical support advisor job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a technical support advisor for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A technical support advisor's background is also an important factor in determining whether they'll be a good fit for the position. For example, technical support advisors from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of technical support advisor salaries for various roles:

   Type of Technical Support Advisor	Description	Hourly rate
   Technical Support Advisor	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$38-67
   Customer Support Technician	A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have... Show more	$11-26
   Software Support Technician	A software support technician is responsible for resolving software application issues, diagnosing related system failures, and writing resolution reports for reference. Software support technicians must be highly-familiarized with the system's infrastructure and interface to immediately diagnose malfunctions and identify maintenance techniques to prevent the reoccurrence of downtimes and delays... Show more	$26-54

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Technical Support Calls
   • Troubleshoot
   • Customer Satisfaction
   • Issue Resolution
   • Technical Troubleshooting
   • IOS Devices
   • Inbound Calls
   • Mac OS X
   • Outbound Calls
   • Multitask
   • Apple Devices
   • Customer Issues
   • IPad

   Check all skills

   Responsibilities:

   • Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
   • Provide technical and troubleshooting support for both consumers and businesses with PC, printer and internet service issues.
   • Help people troubleshoot their iPhone issues, schedule appointments, and call back customers to make sure their phones are fix.
   • Assess, analyze and troubleshoot customer issues providing resolution to problems.
   • Assist in maintaining of switches, hubs routes, and other network topology.
   • Research and implement the content management system SharePoint for internal document sharing and collaboration.

   More technical support advisor duties

3. Make a budget

   Including a salary range in the technical support advisor job description is a good way to get more applicants. A technical support advisor salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a technical support advisor in West Virginia may be lower than in New York, and an entry-level engineer typically earns less than a senior-level technical support advisor. Additionally, a technical support advisor with lots of experience in the field may command a higher salary as a result.

   Average technical support advisor salary

   $107,198yearly

   $51.54 hourly rate

   ---

   Entry-level technical support advisor salary

   $81,000 yearly salary

   Updated December 14, 2025

   Average technical support advisor salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$124,533	$60
   2	New York	$124,466	$60
   3	Washington	$114,841	$55
   4	North Dakota	$111,994	$54
   5	North Carolina	$108,787	$52
   6	Georgia	$108,566	$52
   7	Florida	$105,269	$51
   8	Texas	$104,035	$50
   9	Illinois	$103,116	$50
   10	Wisconsin	$100,462	$48
   11	Minnesota	$100,175	$48
   12	Ohio	$100,084	$48
   13	Arizona	$96,601	$46
   14	Utah	$96,441	$46
   15	Virginia	$95,046	$46
   16	Missouri	$94,408	$45
   17	Massachusetts	$93,813	$45
   18	District of Columbia	$90,562	$44
   19	Alabama	$84,220	$40

   Average technical support advisor salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Apple	$130,210	$62.60	34
   2	Mercy Corps	$117,410	$56.45	1
   3	CVS Health	$110,940	$53.34	27
   4	7-Eleven	$106,626	$51.26	4
   5	Centurum	$105,965	$50.94	6
   6	Clear Channel Airport	$105,091	$50.52	1
   7	Microsoft	$103,771	$49.89	135
   8	Domo	$103,695	$49.85
   9	Social Solutions	$102,979	$49.51
   10	QuintilesIMS	$102,865	$49.45	59
   11	Associated University	$102,342	$49.20
   12	Catholic Relief Services	$101,891	$48.99
   13	Omnicell	$100,524	$48.33	4
   14	Charles Schwab	$99,618	$47.89	25
   15	SonicWall	$99,473	$47.82
   16	Concentrix	$99,158	$47.67	72
   17	KPMG LLP	$98,489	$47.35	163
   18	Finastra	$97,932	$47.08	10
   19	International Rescue Committee	$95,588	$45.96
   20	Baker Distributing	$95,354	$45.84

4. Writing a technical support advisor job description

   A good technical support advisor job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a technical support advisor job description:

   Technical support advisor job description example

   Key Function: Administrative Support / Customer Service
   Answers incoming calls, AMS cases, and emails from insurance agents; provides timely and correct product and service information Shares knowledge on underwriting practices and reinforces adherence to guidelines and/or procedures; brings about applicable resolutions to policy issues Possesses ability to build rapport, solve problems, and collaborate with others to reach resolutions Maintains knowledge of Acceptance's guidelines, billing structure, and underwriting practices Supports Underwriting team members Other duties as assigned
   Desired Qualifications
   Requires a high school diploma or equivalent Training experience is a plus Working knowledge of Mocha systems required.Proven success working in a fast paced, task driven work environment Experience organizing incoming workload for team, distributing work items to team members, and validating work items are completed Knowledgeable of and experience executing underwriting processes and procedures Knowledgeable of and experience researching customer billing and payment history and processing insurance applications and endorsements Ability to multitask, be adaptive to change, and remain flexible to shift between assignments Excellent communication skills to build rapport and deepen relationship with team members, customers, and agents Must be able to fluently communicate, both written and verbal in EnglishAbility to calculate figures and amounts such as discounts, proportions, and complex percentages Ability to apply concepts of basic mathematics related to forecasting Computer competence in Microsoft (Office, Excel, Word, etc.); ability to use fax machine, office copier, and computer required Strong written and verbal communication skills Commitment to Acceptance's company values Able to lift 0-10 pounds without assistance
   
   As a Team Member at Acceptance Insurance, you will be part of a growing organization that continues to evolve and positively impacts the lives of our team members and customers.
   
   We are looking for team members that engage - who take responsibility for themselves and take care of their customers and colleagues. Ideal candidates can compose themselves under pressure, have a “make It right” mindset, and focus their energies on solving problems. This means you'll be supported by a team with all these qualities, too. If this sounds like the kind of team you'd like to join, we want to hear from you!
   
   Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.
   
   WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right technical support advisor for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your technical support advisor job on Zippia to find and recruit technical support advisor candidates who meet your exact specifications.
   • Use field-specific websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   Recruiting technical support advisors requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   While interviews are great, you will only sometimes learn enough from a conversation with a technical support advisor applicant. In those cases, having candidates complete a test project can go a long way in figuring out who's the most likely to succeed in the role. If you aren't a technical person and don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new technical support advisor

   Once you have selected a candidate for the technical support advisor position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new technical support advisor. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a technical support advisor?