Technical Support Advisor Jobs Near Me

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  • Technical Support Engineer

    Location: Ashburn, VA
    $90k-105k yearly2d ago

  • End User Support Analyst

    Position Summary IT Support Analyst will provide frontline primary level I technical support to end users within OrthoVirginia. OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced End User Support Analyst to join our team!
    $50k-85k yearly est.6d ago

  • IT- Hardware Technician

    This Contract to Hire position is located in Ashburn, VA 20147 Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. Genesis10 is seeking a Hardware Technician for our client in the Real Estate industry.
    $44k-77k yearly est.6d ago

  • Enterprise Support Analyst

    The Enterprise Support Analyst must also understand and work within the guidelines of ITIL practices to deliver technology service, and agile techniques to deliver continuous improvement. (ISC) is looking for a skilled, customer-oriented Enterprise Support Analyst for our growing Transformation Program Office (TPO) Support Team. Candidates must reside within commuting distance to Alexandria, VA The Enterprise Support Analyst collaborates with business and IT experts to ensure effective technology service delivery.
    $66k-91k yearly est.2d ago

  • Senior Advanced Configuration Support Associate

    From inventing new products or enhancing existing applications, as a Senior Advanced Configuration Support Associate, your talent will be front and center. That's the opportunity that's waiting for you at General Dynamics Mission Systems. At General Dynamics Mission Systems, we rise to the challenge each day to ensure the safety of those that lead, serve, and protect the world we live in.
    $33.4 hourly9h ago

  • Patient Programs Support Associate - Health Advocacy Non-Profit

    Location This full-time job is based in Reston, VA, near the Wiehle-Reston Station.
    $42k-78k yearly est.7d ago

  • Information Systems Technician

    at our Leesburg, Virginia facility. Through our partnership, we're expanding in Virginia at our Headquarters in Leesburg and our Manufacturing facility in Danville. In 2022, EIT joined Zollner, a market leader in the area of Electronics Manufacturing Services (EMS). EIT has been serving customers in Aerospace, Communications, Defense, and Healthcare and has expanded into a company with several locations across the globe.
    $71k-108k yearly est.21d ago

  • Information Technology Support Technician

    IT Support/ Desktop Support/Field Support Technician with good hardware and software troubleshooting skills is needed to provide on-going hardware and software troubleshooting support for a dynamic company. This is a long-term contract; no end date defined position. Responsibilities for the IT Technical Support/Desktop Support/ Field Technician • Perform installation, configuration, administration, and tuning of software application products. Run necessary system backups. • Provide technical support and troubleshooting assistance on software application related issues. • May require a strong understanding of software architecture and programming principles. • Career-Development position within field. • Requires moderate skill sets and developing proficiency within discipline. • Conducts tasks and assignments as directed. • Works under moderate supervision with some latitude for independent judgment. Requirements for the IT Technical Support/ Desktop Support/ Field Technician • College graduates with minimum one year (+) hardware/software troubleshooting experience or three years (+) of relevant experience or equivalent combination of experience and education. • Good hardware/software trouble shooting skills. • Experience with mobile devices and tablets is a huge plus • Must be willing to learn new technologies • Must work at the airport for the full 40 hours. No remote option. • Must pass the Drug screen • Need to be within a reasonable commute to the airport
    $37k-50k yearly est.1d ago

  • Support Associate - White House Black Market - Reston Town Center

    The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. 3454 Reston Town Center
    $27k-31k yearly est.2d ago

  • IT Specialist

    NIWC PAC Philadelphia Code 58420 Cyber Development and Acquisition is actively recruiting an IT Specialist to independently plan, organize, and conduct complex requirements analysis for NAVY ERP systems.
    $69k-98k yearly est.9d ago

  • Information Systems Technician

    Helping to develop and deploy information systems, command and control, and space systems Most IPs will complete a master's degree in C4I, space, information systems, computer science or modeling and simulation.There's also potential to pursue a graduate certificate, DoD certifications, federal executive fellowships and information assurance scholarships and internships.QUALIFICATIONS & REQUIREMENTSA four-year degree is required to work as an Information Professional. Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology Candidates seeking an Officer position in this community must have a bachelor's degree from a regionally accredited institution in a technical field, preferably in one of following fields: Information Systems, Electrical Engineering, Computer Engineering, Information Operations, Computer Science, Systems Engineering or General Engineering.All candidates must also be: U.S. citizens, willing to serve worldwide, eligible for a Top Secret/Sensitive Compartmented Information ABOUTEffective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America's Navy. Ensuring the effectiveness of the Navy technologies Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
    $58k-87k yearly est.60d+ ago

  • Congressional Support Analyst

    Seeking a Congressional Support Analyst to support the Headquarters of the Air Force, Civil Engineer Directorate.
    $52k-70k yearly est.2d ago

  • Youth Support Specialist

    Youth Support Specialists provide individual skill development and support to youth referred through the Comprehensive Community Services (CCS) Program and supports and assists youth in the follow through and success of their individualized goals. Opportunities for advancement and professional development PSG/CIP is hiring a team of Youth Support Specialists for our new program in Brown County.
    $19 hourly1d ago

  • Service Desk Specialist (Shift Mon-Fri 0700-1600)

    Location Arlington, Virginia Preparing accurate documentation to support and maintain a working knowledge base of service desk processes including pertinent guidelines, regulations, compliance issues, and documentation requirements as well as reference only application reference guides. At GDIT, people are our differentiator. Be part of a team that supports and operates a 24x7x365 Service Desk. And our work depends on a Help Desk Specialist joining our team to support the NCR DOIM activities at Arlington, VA.
    $47k-63k yearly est.60d+ ago

  • Desktop Technical Support Tier III

    Role Description: Serves as the Site Lead for the Desktop Services and Technical Support Team at the JBMHH LNEC. The candidate shall provide Site oversight in addition to both direct end-user support services and systems-level support services. Candidate shall respond to customer trouble requests and problem calls received by telephone, email or generated from the internal automated software-based request system (Remedy) within C4IM guidelines. The Candidate shall resolve customer issues using automated remote-control software where possible. . Key Responsibilities are including but not limited to: As Site lead, serve as the company's on-site representative to the customer. Must manage and assign Remedy tickets to the Team in addition to assigning and completing their own Remedy tickets. Compile the weekly report and send to the PM for review prior to submitting to the COR Complete and send to the PM the monthly report NLT 3rd day of the month Install, configure, and troubleshoot desktop and peripheral devices Perform critical hardware and software updates to meet security requirements. Perform integration, analysis and daily operational support for client hardware and software installations. Identify problems related to the interaction of supported equipment and software with equipment and software supported by other systems or infrastructures. Field questions from customers on hardware and software and resolve problems between the equipment, application software, communications, and operating systems. Configure and troubleshoot desktop video teleconferencing (VTC) hardware and software. Troubleshoot end users' enterprise email system configurations Provide user support on Windows current operating system (OS). Set up new equipment, create Army Gold Master (AGM) image, load OS and install application software. Initialize disk drives, load all software, and resolve any problems that may arise during the troubleshooting process. Install, update, remove, configure printers, scanners, and other peripheral equipment. Provide support at users' desktop device with direct hands-on installing, troubleshooting, and repairing of existing and new hardware and software. Diagnose automation, communications, and hardware and software problems. Implement solutions, including recommending changes in operating methods to users. Test solutions to ensure no negative impact on other applications. Analyze Remedy trouble tickets to diagnose automation, communications, and hardware and software problems. Implement solutions, to include recommendation to users of operating method changes and best operational practices. Test software solutions and analyze results to ensure no negative impact on other applications. Contact the hardware or software vendor to resolve problems for equipment and software under a warranty or service plan. For other equipment and software, advise the COR via email of the need for vendor-level assistance within two (2) hours of discovery Comply with configuration management guidance on user systems as environment changes. Provide user support for advanced functions such as scheduling off-line users and multi-profile workstations, e.g., Exchange Client and Outlook configurations for multiple clients on the same system. Provide user support for advanced functions such as scheduling off-line users and multi-profile workstations (examples: Microsoft (MS) Exchange Client and Outlook) configurations for multiple clients on the same system. The Contractor shall acknowledge all Remedy tickets within one (1) workday and resolve all tickets within four (4) workdays. The Contractor shall notify the COR via email within two (2) hours of determining that the Contractor cannot resolve the issue, IAW para. 5.2.2. Verify problem and ensure that all the pertinent information is recorded, such as serial number, location, user's name, phone number and problem. Provide an explanation to the user if the problem cannot be resolved within the required time standards set forth in paragraph 10 of this PWS. Make follow-up calls to the user (at least 10 percent of the trouble tickets generated within each week) to ensure that: The problem has been resolved to the end-user's satisfaction. The equipment has continued to perform as required (if a hardware call). The Contractor shall report the results of these calls to the COR in the monthly status report. The ideal candidate will have: Must be a US citizen A bachelor's degree in related IT field DoD experience Desk Top Support and/or Network experience Demonstrated experience with end-user troubleshooting and customer service. Software Application Test and support experience. Possess one additional professional continuing education certification. Required to communicate in English verbally and in writing. Able to operate motor vehicles and shall possess a valid driver's license.
    $66k-80k yearly est.5d ago

  • IT Service Desk at Tyson VA

    Role: IT Service Desk Location: Tyson VA Salary: $40k/annum + Benefits Required Skills/ experience: Associates - Management Information Systems or related discipline preferred A+, Network + • Strong analytical skills. • Strong written and verbal communication skills. • Work under pressure • Ability to work on multiple activities concurrently. • Strong systemic thinking and problem solving skills. • Experience in business process definition and validation. • Ability to take a “client” focus when engaging with internal departments / customers. • Strong technical skills. • Works well as part of a team.
    $40k yearly22d ago

  • IT Applications Specialist I - ERP/OpCore

    Perform within ALDI Acts competencies as outlined below. This role is eligible to participate in ALDI s Hybrid Work Program, which allows remote work up to 3 days per week (i.e., work remotely up to 3 days per week; work in-office at least 2 days per week) Participates in the overall Information Technology Infrastructure Library (ITIL) service management processes for software and hardware solutions. Full-Time Aurora, IL
    $81k-106k yearly est.28d ago

  • IT Support | Entry Level | Temporary

    This individual will join a great team and provide support to end-users, setup new users, and triage IT support issues. Provide IT support for the end users both onsite and remotely The Ford Agency is actively recruiting for a junior IT Support Specialist working with an association that focuses on industry best practices and corporate responsibility. This is hybrid temporary role, in office 2 days/week in Arlington (metro accessible).
    $40k-69k yearly est.9d ago

  • Instructional Support Specialist - New Hire Incentive Available

    CPC is seeking candidates for our Instructional Support Specialist position.
    $30k-39k yearly est.9d ago

  • Technical Specialist

    Working with highly motivated individuals from across the globe on a variety of engines, vehicles and markets, the Technical Specialist will be able to grow their scope of experience with technology used across the globe. Here is your chance to work at a globally leading engineering and digital mobility company as their Technical Specialist - Hybrid and Fuel Cell Powertrains in Auburn Hills, MI!! As a Technical Specialist specializing in diagnostic strategies for conventional, hybrid and fuel cell powertrains, you will be responsible for leading and mentoring project teams in the interpretation of OBD regulations, definition of OBD boundaries, creation OBD systems as well as supporting the calibration, validation and certification of diagnostic systems.
    $29k-44k yearly est.1d ago

Learn More About Technical Support Advisor Jobs

Average Salary For a Technical Support Advisor

Based on recent jobs postings on Zippia, the average salary in the U.S. for a Technical Support Advisor is $107,198 per year or $52 per hour. The highest paying Technical Support Advisor jobs have a salary over $141,000 per year while the lowest paying Technical Support Advisor jobs pay $81,000 per year

Updated June 3, 2023
Average Technical Support Advisor Salary
$94,966 yearly
$52 hourly

5 Common Career Paths For a Technical Support Advisor

Technical Support Specialist

A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.

Technical Support Technician

Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.

Technical Support Agent

A technical support agent specializes in providing computer and system support through calls and correspondence, ensuring optimal customer satisfaction. They are primarily responsible for assisting customers in troubleshooting and evaluating systems to figure out the cause of technical issues and talk them through its corresponding solution. Moreover, an agent must make follow-up calls to ensure that the problem no longer persists or forward them to higher authority personnel when necessary.

Specialist

Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.

Certified Nursing Assistant

A certified nursing assistant generally assists patients in their healthcare needs and medical procedures. They support patients in their daily activities by monitoring patients' temperature and food intake, ensuring the cleanliness of the patient's room, and keeping documentation of patients' conditions for reference of nurses and doctors. A certified nursing assistant should also communicate with patients' families and provide updates as often as needed. It is also important that a nursing assistant is patient and compassionate enough to attend to direct patient needs, which could get demanding or challenging at times.

Illustrated Career Paths For a Technical Support Advisor

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Updated June 3, 2023