Technical Support Advisor Resume Contact Information Example #1
Dhruv Johnson
d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson
Technical Support Advisor Resume Examples 2023
Research Summary. We analyzed 1,382 technical support advisor resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Apple and Xerox. Here are the key facts about technical support advisor resumes to help you get the job:
- The average technical support advisor resume is 385 words long
- The average technical support advisor resume is 0.9 pages long based on 450 words per page.
- Customer service is the most common skill found on a technical support advisor resume. It appears on 9.8% of resumes.
Technical Support Advisor Resume Example
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Kathryn Knight Technical Support Advisor Contact Information Skills
 Employment History Technical Support Advisor 2019 - Present JPMorgan ChaseHouston, TX
Technical Support Officer 2018 - 2019 Texas Children's HospitalHouston, TX
Administrative Technical Support 2017 - 2018 VerizonHouston, TX
 Education High School Diploma 2017 - 2017 |
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Lawrence Duncan Technical Support Advisor Skills Active DirectorySupport AdvisorAppleVPNTrouble ShootingHardwareAdditional ServicesNew EquipmentRoutersSoftware Applications Employment History Technical Support Advisor 2018 - Present Connections Academy Washington, DC
DSL Technical Support 2014 - 2018 General Dynamics Washington, DC
Technical Support Assistant (Part-Time) 2012 - 2014 General Dynamics Washington, DC
Education Bachelor's Degree Accounting 2011 - 2014 Strayer University Washington, DC |
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Kathryn Knight Technical Support Advisor Experience Technical Support Advisor 2019 - Present JPMorgan ChaseHouston, TX
Technical Support Officer 2018 - 2019 Texas Children's HospitalHouston, TX
Administrative Technical Support 2017 - 2018 VerizonHouston, TX
Skills Service Calls Sharepoint World-Class Customer Service Windows Network Security Executive Support SAN Trouble Shooting Communication Troubleshoot Education High School Diploma 2017 - 2017 |
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Zippia allows you to choose from different easy-to-use Technical Support Advisor templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Technical Support Advisor resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Technical Support Advisor Resume Format And Sections
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1. Add Contact Information To Your Technical Support Advisor Resume
Your name should be the biggest text on the page and be at or near the top of the document.
Your address doesn't need to include your street name or house number - listing your city and state works just fine.
Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).
Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.
Do you want to know more?
How To Write The Perfect Resume Header2
2. Add Your Relevant Education To The Resume
Your resume's education section should include:
- The name of your school
- The date you graduated (Month, Year or Year are both appropriate)
- The name of your degree
Optional subsections for your education section include:
- Academic awards (Dean's List, Latin honors, etc. )
- GPA (if you're a recent graduate and your GPA was 3.5+)
- Extra certifications
- Academic projects (thesis, dissertation, etc.)
Other tips to consider when writing your education section include:
- If you're a recent graduate, you might opt to place your education section above your experience section
- The more work experience you get, the shorter your education section should be
- List your education in reverse chronological order, with your most recent and high-ranking degrees first
- If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school
Majors
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Technical Support Advisor Resume Relevant Education Example #1
High School Diploma 2017 - 2019
Technical Support Advisor Resume Relevant Education Example #2
Bachelor's Degree In Computer Science 2001 - 2004
National University North Torrey Pines Road, LA Jolla, CA
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4. List Your Technical Support Advisor Experience
The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.
Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.
It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."
Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.
Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have AnyWork History Example # 1
Technical Support Advisor
Cox Enterprises
- Supported Microsoft environment with desktop IOS as well as support applications
- Prepared, planned, designed and implemented custom Ethernet service solutions for commercial customers with mission critical service requirements.
- Provided advance troubleshooting and technical support with expert understanding of Internet applications and Operating Systems.
- Supervised and trained full-time and freelance HTML coders.
- Scheduled field technicians, replied and sent confirmation emails, and worked with 12-14 applications daily in a fast paced environment.
Work History Example # 2
Data Specialist
Bloomberg
- Designed and implemented product QA process that significantly improved employee efficiency and improved data accuracy.
- Researched, created, and maintained public company management profiles and individual executive and director biographical profiles for equity database.
- Provided the documentation and Architecture diagram to carry the support forward.
- Performed knowledge transfer and mentored team members on ETL techniques.
- Responded, tracked and escalated issues using SalesForce to Case and Jira bug tracking.
Work History Example # 3
Technical Support Advisor
Apple
- Managed a visuals team with effective time management and communication while setting the standard throughout the market.
- Repaired email accounts by configuring SSL and firewall ports/Password resets
- Instructed users in iPhone usage and application store setup.
- Demonstrated flexibility to different communication styles and modifies approach according to the needs of others.
- Provided exceptional customer support for the iPhone, iPad, iPod Touch and CPU's via phone and video chat.
Work History Example # 4
Customer Care Agent
Verizon
- Provided sales support over the phone for current or new customers to Verizon Wireless.
- Helped troubleshoot various operating systems and set up email accounts.
- Functioned as a Dedicated Service Representative to Verizon's most profitable external partner.
- Provided a continuous positive experience for customers and Verizon team members.
- Provided technical support related to customers telecommunications and cable media services and equipment.
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5. Highlight Your Technical Support Advisor Certifications On Resume
Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your technical support advisor resume:
- Certified Pharmacy Technician (CPhT)
- Certified Information Technology Professional (CITP)
- Certified Information Systems Security Professional (CISSP)
- Advanced First Aid & CPR
- Apple Certified Macintosh Technician
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6. Finally, Add a Technical Support Advisor Resume Summary Or Objective Statement
A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.
Remember to address skills and experiences that are emphasized in the job description.
Are you a recent grad?
Read our guide on how to write a resume summary statementAnd If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:
Common Technical Support Advisor Resume Skills
- Customer Service
- Technical Support Calls
- Troubleshoot
- Customer Satisfaction
- Issue Resolution
- Technical Troubleshooting
- IOS Devices
- Inbound Calls
- Mac OS X
- Outbound Calls
- Multitask
- Apple Devices
- Customer Issues
- IPad
- Customer Support
- Customer Inquiries
- Technical Knowledge
- IPhone
- Technical Issues
- Technical Problems
- Account Security
- Software Issues
- Customer Calls
- Technical Assistance
- Apple IOS
- Windows XP
- Customer Interaction
- Chat Support
- VPN
- Itunes
- Problem Resolution
- Computer System
- Apple Products
- Phone Support
- Call Handling
- Telephone Calls
- CPU
- Call Tracking
- Product Issues
- Internet Connectivity
- Scheduling Appointments
- Technical Liaison
- Customer Complaints
- Smartphones
- Troubleshooting Assistance
- Ipod Touch
Technical Support Advisor Jobs
Links To Help Optimize Technical Support Advisor Resumes
Updated May 19, 2023