Research Summary. We analyzed 1,382 technical support advisor resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Apple and Xerox. Here are the key facts about technical support advisor resumes to help you get the job:

  • The average technical support advisor resume is 385 words long
  • The average technical support advisor resume is 0.9 pages long based on 450 words per page.
  • Customer service is the most common skill found on a technical support advisor resume. It appears on 9.8% of resumes.
After learning about how to write a professional technical support advisor resume, you can make sure your resume checks all the boxes with our resume builder.


Technical Support Advisor Resume Example

Choose From 10+ Customizable Technical Support Advisor Resume templates

Zippia allows you to choose from different easy-to-use Technical Support Advisor templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Technical Support Advisor resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Technical Support Advisor Resume
Technical Support Advisor Resume
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Technical Support Advisor Resume
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Technical Support Advisor Resume
Technical Support Advisor Resume
Technical Support Advisor Resume
Technical Support Advisor Resume
Technical Support Advisor Resume
Technical Support Advisor Resume

Technical Support Advisor Resume Format And Sections


1. Add Contact Information To Your Technical Support Advisor Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Technical Support Advisor Resume Contact Information Example #1

Dhruv Johnson | 333-111-2222 |

Do you want to know more?
How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Technical Support Advisor Resume Relevant Education Example #1

High School Diploma 2017 - 2019

Technical Support Advisor Resume Relevant Education Example #2

Bachelor's Degree In Computer Science 2001 - 2004

National University North Torrey Pines Road, LA Jolla, CA


3. Next, Create A Technical Support Advisor Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Technical Support Advisor Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Troubleshoot Skills

    Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

  • Issue Resolution Skills

    Issue resolution refers to a set of processes that can be used to resolve an issue, conflict, dispute, or claim, and the ability to deal with the problems that need to be resolved, the decisions that need to be made, and the risks that need to be mitigated. Essentially, an issue resolution process intends to make it easier for people to come to a resolution following an issue.

  • Outbound Calls Skills

    An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Top Skills for a Technical Support Advisor

  • Customer Service, 9.8%
  • Technical Support Calls, 9.4%
  • Troubleshoot, 8.8%
  • Customer Satisfaction, 6.0%
  • Other Skills, 66.0%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

4. List Your Technical Support Advisor Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Technical Support Advisor
Cox Enterprises
  • Supported Microsoft environment with desktop IOS as well as support applications
  • Prepared, planned, designed and implemented custom Ethernet service solutions for commercial customers with mission critical service requirements.
  • Provided advance troubleshooting and technical support with expert understanding of Internet applications and Operating Systems.
  • Supervised and trained full-time and freelance HTML coders.
  • Scheduled field technicians, replied and sent confirmation emails, and worked with 12-14 applications daily in a fast paced environment.
Work History Example # 2
Data Specialist
  • Designed and implemented product QA process that significantly improved employee efficiency and improved data accuracy.
  • Researched, created, and maintained public company management profiles and individual executive and director biographical profiles for equity database.
  • Provided the documentation and Architecture diagram to carry the support forward.
  • Performed knowledge transfer and mentored team members on ETL techniques.
  • Responded, tracked and escalated issues using SalesForce to Case and Jira bug tracking.
Work History Example # 3
Technical Support Advisor
  • Managed a visuals team with effective time management and communication while setting the standard throughout the market.
  • Repaired email accounts by configuring SSL and firewall ports/Password resets
  • Instructed users in iPhone usage and application store setup.
  • Demonstrated flexibility to different communication styles and modifies approach according to the needs of others.
  • Provided exceptional customer support for the iPhone, iPad, iPod Touch and CPU's via phone and video chat.
Work History Example # 4
Customer Care Agent
  • Provided sales support over the phone for current or new customers to Verizon Wireless.
  • Helped troubleshoot various operating systems and set up email accounts.
  • Functioned as a Dedicated Service Representative to Verizon's most profitable external partner.
  • Provided a continuous positive experience for customers and Verizon team members.
  • Provided technical support related to customers telecommunications and cable media services and equipment.

5. Highlight Your Technical Support Advisor Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your technical support advisor resume:

  1. Certified Pharmacy Technician (CPhT)
  2. Certified Information Technology Professional (CITP)
  3. Certified Information Systems Security Professional (CISSP)
  4. Advanced First Aid & CPR
  5. Apple Certified Macintosh Technician


6. Finally, Add a Technical Support Advisor Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

  1. Apple Jobs (545)
  2. CVS Health Jobs (24)
  3. Telvista US Jobs (13)
  4. Microsoft Jobs (24)
  5. IBM Jobs (17)

Common Technical Support Advisor Resume Skills

  • Customer Service
  • Technical Support Calls
  • Troubleshoot
  • Customer Satisfaction
  • Issue Resolution
  • Technical Troubleshooting
  • IOS Devices
  • Inbound Calls
  • Mac OS X
  • Outbound Calls
  • Multitask
  • Apple Devices
  • Customer Issues
  • IPad
  • Customer Support
  • Customer Inquiries
  • Technical Knowledge
  • IPhone
  • Technical Issues
  • Technical Problems
  • Account Security
  • Software Issues
  • Customer Calls
  • Technical Assistance
  • Apple IOS
  • Windows XP
  • Customer Interaction
  • Chat Support
  • VPN
  • Itunes
  • Problem Resolution
  • Computer System
  • Apple Products
  • Phone Support
  • Call Handling
  • Telephone Calls
  • CPU
  • Call Tracking
  • Product Issues
  • Internet Connectivity
  • Scheduling Appointments
  • Technical Liaison
  • Customer Complaints
  • Smartphones
  • Troubleshooting Assistance
  • Ipod Touch

Technical Support Advisor Jobs