What Does a Technical Support Advisor Do?

We looked at the average technical support advisor annual salary and compared it with the average of a customer support technician. Generally speaking, customer support technicians receive $70,837 lower pay than technical support advisors per year.

While their salaries may differ, one common ground between technical support advisors and customer support technicians are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, customer satisfaction, and technical troubleshooting.

These skill sets are where the common ground ends though. A technical support advisor responsibility is more likely to require skills like "technical support calls," "troubleshoot," "issue resolution," and "ios devices." Whereas a customer support technician requires skills like "sql," "java," "technical support," and "linux." Just by understanding these different skills you can see how different these careers are.

Customer support technicians tend to make the most money in the technology industry by averaging a salary of $50,042. In contrast, technical support advisors make the biggest average salary of $111,392 in the technology industry.

Customer support technicians tend to reach similar levels of education than technical support advisors. In fact, customer support technicians are 0.0% more likely to graduate with a Master's Degree and 0.2% less likely to have a Doctoral Degree.

Now we're going to look at the software support technician profession. On average, software support technicians earn a $27,528 lower salary than technical support advisors a year.

A similarity between the two careers of technical support advisors and software support technicians are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "troubleshoot," and "technical troubleshooting. "

While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that technical support advisor responsibilities requires skills like "technical support calls," "customer satisfaction," "issue resolution," and "ios devices." But a software support technician might use skills, such as, "java," "database," "phone calls," and "software support."

On average, software support technicians earn a lower salary than technical support advisors. There are industries that support higher salaries in each profession respectively. Interestingly enough, software support technicians earn the most pay in the finance industry with an average salary of $86,283. Whereas, technical support advisors have higher paychecks in the technology industry where they earn an average of $111,392.

On the topic of education, software support technicians earn similar levels of education than technical support advisors. In general, they're 3.5% more likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.

The systems support profession generally makes a lower amount of money when compared to the average salary of technical support advisors. The difference in salaries is systems supports making $43,167 lower than technical support advisors.

Using technical support advisors and systems supports resumes, we found that both professions have similar skills such as "customer service," "troubleshoot," and "customer satisfaction," but the other skills required are very different.

Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from technical support advisor resumes include skills like "technical support calls," "issue resolution," "ios devices," and "inbound calls," whereas a systems support might be skilled in "technical support," "pc," "provides technical support," and "desktop support. "

Interestingly enough, systems supports earn the most pay in the professional industry, where they command an average salary of $72,760. As mentioned previously, technical support advisors highest annual salary comes from the technology industry with an average salary of $111,392.

Systems supports are known to earn similar educational levels when compared to technical support advisors. Additionally, they're 2.9% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.

Now, we'll look at desk support technicians, who generally average a lower pay when compared to technical support advisors annual salary. In fact, the difference is about $66,483 per year.

While both technical support advisors and desk support technicians complete day-to-day tasks using similar skills like customer service, troubleshoot, and technical troubleshooting, the two careers also vary in other skills.

While some skills are shared by these professions, there are some differences to note. "technical support calls," "customer satisfaction," "issue resolution," and "ios devices" are skills that have shown up on technical support advisors resumes. Additionally, desk support technician uses skills like technical support, provides technical support, phone calls, and desk side support on their resumes.

Desk support technicians earn a higher salary in the technology industry with an average of $50,316. Whereas, technical support advisors earn the highest salary in the technology industry.

The average resume of desk support technicians showed that they earn similar levels of education to technical support advisors. So much so that the likelihood of them earning a Master's Degree is 1.3% less. Additionally, they're less likely to earn a Doctoral Degree by 0.3%.