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Working as a Technical Support Agent

There is more than meets the eye when it comes to being a technical support agent. For example, did you know that they make an average of $14.06 an hour? That's $29,243 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Technical Support Agent Do

There are certain skills that many technical support agents have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and computer skills.

When it comes to the most important skills required to be a technical support agent, we found that a lot of resumes listed 15.3% of technical support agents included customer service, while 9.3% of resumes included internet, and 8.9% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the technical support agent job title. But what industry to start with? Most technical support agents actually find jobs in the technology and professional industries.

How To Become a Technical Support Agent

If you're interested in becoming a technical support agent, one of the first things to consider is how much education you need. We've determined that 26.9% of technical support agents have a bachelor's degree. In terms of higher education levels, we found that 3.1% of technical support agents have master's degrees. Even though some technical support agents have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a technical support agent. When we researched the most common majors for a technical support agent, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on technical support agent resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a technical support agent. In fact, many technical support agent jobs require experience in a role such as customer service representative. Meanwhile, many technical support agents also have previous career experience in roles such as cashier or sales associate.

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Average Salary$29,243
Job Growth Rate10%

Technical Support Agent Jobs

Technical Support Agent Career Paths

Top Careers Before Technical Support Agent

Cashier
17.0%

Top Careers After Technical Support Agent

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Technical Support Agent

Technical Support Agents in America make an average salary of $29,243 per year or $14 per hour. The top 10 percent makes over $35,000 per year, while the bottom 10 percent under $23,000 per year.
Average Salary
$29,243

Best Paying Cities

Average Salary
Salary Range31k - 44k$37k$37,317
Salary Range28k - 42k$35k$34,993
Salary Range29k - 36k$33k$32,601
Salary Range25k - 37k$31k$30,813
Salary Range25k - 35k$30k$30,155
Salary Range25k - 35k$30k$30,022
$21k
$44k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Technical Support Agent
Technical Support Agent
Aerotek
Aerotek
10/27/2020
10/27/2020
$46,43610/27/2020
$46,436
Tier ONE Tech Support Agent
Tier ONE Tech Support Agent
Robert Half
Robert Half
10/20/2020
10/20/2020
$33,39210/20/2020
$33,392
Customer Technical Support Agent
Customer Technical Support Agent
Kelly Services
Kelly Services
10/06/2020
10/06/2020
$37,56610/06/2020
$37,566
Product Technical Support Agent-Tempe, AZ (Talech) Bilingual Preferred Spanish/French
Product Technical Support Agent-Tempe, AZ (Talech) Bilingual Preferred Spanish/French
Us Bank
Us Bank
09/23/2020
09/23/2020
$35,47909/23/2020
$35,479
Technical Support Agent (Remote To Start)
Technical Support Agent (Remote To Start)
Aerotek
Aerotek
09/23/2020
09/23/2020
$43,82709/23/2020
$43,827
See More Recent Salaries

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Technical Support Agent Demographics

Gender

male

51.2%

female

44.5%

unknown

4.4%

Ethnicity

White

62.5%

Asian

16.4%

Hispanic or Latino

9.5%

Foreign Languages Spoken

Spanish

60.4%

French

11.8%

German

3.4%
See More Demographics

Technical Support Agent Education

Degrees

High School Diploma

33.2%

Bachelors

26.9%

Associate

23.4%

Top Colleges for Technical Support Agents

1. Stanford University

Stanford, CA

Tuition and fees
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA

Tuition and fees
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL

Tuition and fees
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME

Tuition and fees
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA

Tuition and fees
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA

Tuition and fees
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY

Tuition and fees
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA

Tuition and fees
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA

Tuition and fees
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA

Tuition and fees
$49,880
Enrollment
4,177
See More Education Info

Entry Level Jobs For Becoming A Technical Support Agent

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Technical Support Agent

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.3% of technical support agents listed customer service on their resume, but soft skills such as speaking skills and writing skills are important as well.

Best States For a Technical Support Agent

Some places are better than others when it comes to starting a career as a technical support agent. The best states for people in this position are California, Hawaii, Delaware, and Virginia. Technical support agents make the most in California with an average salary of $38,782. Whereas in Hawaii and Delaware, they would average $35,785 and $35,057, respectively. While technical support agents would only make an average of $35,049 in Virginia, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Technical Support Agent Jobs:
291
Highest 10% Earn:
$59,000
Location Quotient:
1.35
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Delaware

Total Technical Support Agent Jobs:
122
Highest 10% Earn:
$50,000
Location Quotient:
1.37
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Nebraska

Total Technical Support Agent Jobs:
183
Highest 10% Earn:
$39,000
Location Quotient:
1.21
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Technical Support Agent Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a technical support agent. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless technical support agent resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write a Technical Support Agent Resume

At Zippia, we went through countless technical support agent resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

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Top Technical Support Agent Employers

1. Teleperformance
3.8
Avg. Salary: 
$28,130
Technical Support Agents Hired: 
740+
2. Convergys
4.3
Avg. Salary: 
$28,526
Technical Support Agents Hired: 
600+
3. Alorica
4.1
Avg. Salary: 
$27,251
Technical Support Agents Hired: 
513+
4. Telvista
3.7
Avg. Salary: 
$28,900
Technical Support Agents Hired: 
353+
5. AT&T
4.7
Avg. Salary: 
$61,738
Technical Support Agents Hired: 
305+
6. Sitel Operating
4.3
Avg. Salary: 
$31,273
Technical Support Agents Hired: 
294+

Technical Support Agent Videos

Recently Added Technical Support Agent Jobs

Updated October 2, 2020