A technical support agent provides computer and system support through calls and correspondence to ensure customers are well satisfied. He/She assists customers in troubleshooting and examining systems to identify technical issues and guide them on resolving them. Apart from this, he/she executes a follow-up to ensure that the problem is eliminated. Technical support agents ensure the security and integrity of the company's databases and help in developing IT and infrastructure projects.

As a technical support agent, you need to have at least a high school diploma and some vocational training program as a computer/network administrator. However, some employers prefer candidates with an associate's degree in networking, telecommunications, or a related discipline. A previous work experience in technical support is beneficial. Candidates must also possess communication, customer service, and problem-solving skills. A technical support agent earns about $32,077 in a year. This varies from $32,000 to $48,000.

What Does a Technical Support Agent Do

There are certain skills that many technical support agents have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and customer-service skills.

Learn more about what a Technical Support Agent does

How To Become a Technical Support Agent

If you're interested in becoming a technical support agent, one of the first things to consider is how much education you need. We've determined that 33.4% of technical support agents have a bachelor's degree. In terms of higher education levels, we found that 2.4% of technical support agents have master's degrees. Even though some technical support agents have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Technical Support Agent

Technical Support Agent Career Paths

Average Salary for a Technical Support Agent

Technical Support Agents in America make an average salary of $30,389 per year or $15 per hour. The top 10 percent makes over $40,000 per year, while the bottom 10 percent under $23,000 per year.
Average Technical Support Agent Salary
$30,389 Yearly
$14.61 hourly

What Am I Worth?


Roles and Types of Technical Support Agent

The role of a technical support agent includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general technical support agent responsibilities:

  • Interact daily with customers in order to identify, document,
  • Essential duties/responsibilities providelive and non-livesupport tocengage learning for digital solutions. Utilizeadministrative tools to assistin the analysis of technical issues reported by customers troubleshoot
  • Assist consumers, partners, and professionals with pre-sales, order management,

There are several types of technical support agent, including:

Technical Support Technician


A Technical Support Technician is the heart and soul of an IT system. They are tech-savvy geniuses who set up, maintain, and repair computer systems for businesses and organizations.

They install and configure hardware and software, maintain the efficiency of the network, run diagnostic tests and electrical checks to identify any technical issue or fault in the system, and nip it in the bud. They test and review new technologies as well and suggest improvements if they see fit.

They are not just excellent technicians, however, but charming people's persons as well, who are able to effortlessly elicit crucial information from customers about their IT issues. They bear with them until they solve the problem with patience and tenacity, give timely feedback to customers following up on matters if necessary, and create documentation of their cases along with reports on the efficiency of the service they provide.

  • Average Salary: $40,210
  • Degree: Bachelor's Degree

Technical Support Representative


As a technical support representative, you're going to talk to a lot of people throughout each day. You're also going to put out a lot of fires. Not literally, of course, but people will come to you when all else fails.

Technical terms are hard to understand when a product or service isn't working as it's supposed to. And that's where you come into play. Not only do you understand those technical terms, but you also can explain them in a way that customers can easily understand.

Technical support representatives are a godsend for many people. Without them, many customers would be lost and probably wouldn't be able to use their product or service. So you're the reason many don't waste their money.

  • Average Salary: $34,758
  • Degree: Bachelor's Degree

Desktop Support Technician


There are people with a natural gift for anything related to technology. These are the people who can easily understand tech-related stuff. Their learning agility when it comes to programs, systems, and networks is high. It's a bonus if you have a gift for technology and you can provide excellent customer service. If you fit this category, companies would surely want to hire you. One of the on-demand jobs for this type of person is the desktop support specialist. In this role, you will be on standby to help with ticket requests related to the users' computers. This may involve program, application, or network support needs. As such, if you wish to make a career in this role, you need to have patience. You should also know how to walk clients through solutions in case you won't be able to attend to their concerns physically.

Typically, information technology professionals are paid better than their peers in other fields. This role is no exception. So if you want a fulfilling role with lucrative pay, this would be the best for you!

  • Average Salary: $41,792
  • Degree: Bachelor's Degree

States With The Most Technical Support Agent Jobs

Mouse over a state to see the number of active technical support agent jobs in each state. The darker areas on the map show where technical support agents earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Technical Support Agent Jobs By State

RankStateNumber of JobsAverage Salary
4New York3,753$36,872
18North Carolina1,497$31,674
22New Jersey1,352$33,334
23South Carolina1,318$30,951
34New Mexico657$30,385
38New Hampshire413$30,847
42South Dakota355$27,977
44West Virginia312$32,751
45North Dakota303$29,557
46Rhode Island274$33,516

Technical Support Agent Education

Technical Support Agent Majors

19.0 %

Technical Support Agent Degrees


33.4 %


27.0 %

High School Diploma

26.5 %

Top Colleges for Technical Support Agents

1. Stanford University

Stanford, CA • Private

In-State Tuition




2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition




3. Northwestern University

Evanston, IL • Private

In-State Tuition




4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition




5. University of Southern California

Los Angeles, CA • Private

In-State Tuition




6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition




7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition




8. Villanova University

Villanova, PA • Private

In-State Tuition




9. San Diego State University

San Diego, CA • Private

In-State Tuition




10. Bentley University

Waltham, MA • Private

In-State Tuition




Top Skills For a Technical Support Agent

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.1% of technical support agents listed customer service on their resume, but soft skills such as speaking skills and writing skills are important as well.

Choose From 10+ Customizable Technical Support Agent Resume templates

Zippia allows you to choose from different easy-to-use Technical Support Agent templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Technical Support Agent resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Technical Support Agent diversity

Technical Support Agent Gender Distribution


After extensive research and analysis, Zippia's data science team found that:

  • Among technical support agents, 42.3% of them are women, while 57.7% are men.

  • The most common race/ethnicity among technical support agents is White, which makes up 56.1% of all technical support agents.

  • The most common foreign language among technical support agents is Spanish at 60.4%.

Online Courses For Technical Support Agent That You May Like

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1. Introduction to Technical Support


Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. Then, hear about career opportunities and career pathways from...

2. Technical Support Case Studies and Capstone


This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll...

3. IT Support Technical Skills Bootcamp


Hands-on Technical skills for IT Support Professionals...

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Best States For a Technical Support Agent

Some places are better than others when it comes to starting a career as a technical support agent. The best states for people in this position are New York, California, Wisconsin, and Minnesota. Technical support agents make the most in New York with an average salary of $36,872. Whereas in California and Wisconsin, they would average $36,699 and $36,512, respectively. While technical support agents would only make an average of $36,152 in Minnesota, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Delaware

Total Technical Support Agent Jobs: 379
Highest 10% Earn:
Location Quotient:

2. New York

Total Technical Support Agent Jobs: 3,753
Highest 10% Earn:
Location Quotient:

3. Alabama

Total Technical Support Agent Jobs: 1,229
Highest 10% Earn:
Location Quotient:
Full List Of Best States For Technical Support Agents

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Top Technical Support Agent Employers

Most Common Employers For Technical Support Agent

RankCompanyAverage SalaryHourly RateJob Openings
6DISH Network$33,030$15.8873
8Harte Hanks$32,668$15.7177
9Stream Companies$31,993$15.38139

Technical Support Agent Videos