What is a Technical Support Agent

A technical support agent provides computer and system support through calls and correspondence to ensure customers are well satisfied. He/She assists customers in troubleshooting and examining systems to identify technical issues and guide them on resolving them. Apart from this, he/she executes a follow-up to ensure that the problem is eliminated. Technical support agents ensure the security and integrity of the company's databases and help in developing IT and infrastructure projects.

As a technical support agent, you need to have at least a high school diploma and some vocational training program as a computer/network administrator. However, some employers prefer candidates with an associate's degree in networking, telecommunications, or a related discipline. A previous work experience in technical support is beneficial. Candidates must also possess communication, customer service, and problem-solving skills. A technical support agent earns about $32,077 in a year. This varies from $32,000 to $48,000.

There is more than meets the eye when it comes to being a technical support agent. For example, did you know that they make an average of $14.64 an hour? That's $30,460 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Technical Support Agent Do

There are certain skills that many technical support agents have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and customer-service skills.

Learn more about what a Technical Support Agent does

How To Become a Technical Support Agent

If you're interested in becoming a technical support agent, one of the first things to consider is how much education you need. We've determined that 33.4% of technical support agents have a bachelor's degree. In terms of higher education levels, we found that 2.4% of technical support agents have master's degrees. Even though some technical support agents have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a technical support agent. When we researched the most common majors for a technical support agent, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on technical support agent resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a technical support agent. In fact, many technical support agent jobs require experience in a role such as customer service representative. Meanwhile, many technical support agents also have previous career experience in roles such as cashier or sales associate.

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Average Salary
$30,460
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
154,572
Job Openings
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Technical Support Agent Career Paths

Top Careers Before Technical Support Agent

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Average Salary for a Technical Support Agent

Technical Support Agents in America make an average salary of $30,460 per year or $15 per hour. The top 10 percent makes over $37,000 per year, while the bottom 10 percent under $25,000 per year.
Average Salary
$30,460
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Technical Support Agent Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Technical Support Agent. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Technical Support Agent Resume

At Zippia, we went through countless Technical Support Agent resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Technical Support Agent Resume Examples And Templates

Technical Support Agent Demographics

Technical Support Agent Gender Statistics

male

51.2 %

female

44.5 %

unknown

4.4 %

Technical Support Agent Ethnicity Statistics

White

63.4 %

Hispanic or Latino

14.4 %

Black or African American

9.6 %

Technical Support Agent Foreign Languages Spoken Statistics

Spanish

60.4 %

French

11.8 %

German

3.4 %
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Technical Support Agent Education

Technical Support Agent Majors

19.0 %

Technical Support Agent Degrees

Bachelors

33.4 %

Associate

27.0 %

High School Diploma

26.5 %

Top Colleges for Technical Support Agents

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
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Online Courses For Technical Support Agent That You May Like

IT & Technical Support Guide to Helpdesk, Desktop & Servers
udemy
4.4
(734)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
4.2
(439)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

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Top Skills For a Technical Support Agent

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.3% of technical support agents listed customer service on their resume, but soft skills such as speaking skills and writing skills are important as well.

12 Technical Support Agent RESUME EXAMPLES

Best States For a Technical Support Agent

Some places are better than others when it comes to starting a career as a technical support agent. The best states for people in this position are California, Connecticut, New York, and Massachusetts. Technical support agents make the most in California with an average salary of $43,631. Whereas in Connecticut and New York, they would average $41,721 and $41,358, respectively. While technical support agents would only make an average of $40,214 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Technical Support Agent Jobs:
3,753
Highest 10% Earn:
$59,000
Location Quotient:
1.12
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Delaware

Total Technical Support Agent Jobs:
379
Highest 10% Earn:
$54,000
Location Quotient:
1.16
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. District of Columbia

Total Technical Support Agent Jobs:
511
Highest 10% Earn:
$59,000
Location Quotient:
1.16
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Technical Support Agents

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Top Technical Support Agent Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ technical support agents and discovered their number of technical support agent opportunities and average salary. Through our research, we concluded that Teleperformance was the best, especially with an average salary of $24,884. Alorica follows up with an average salary of $27,912, and then comes AT&T; with an average of $29,265. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a technical support agent. The employers include iQor Holdings, PaR Systems, and PAR Technology

Technical Support Agent Videos

Updated August 18, 2021