There is more than meets the eye when it comes to being a technical support agent. For example, did you know that they make an average of $14.06 an hour? That's $29,243 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many technical support agents have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and computer skills.
When it comes to the most important skills required to be a technical support agent, we found that a lot of resumes listed 15.3% of technical support agents included customer service, while 9.3% of resumes included internet, and 8.9% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the technical support agent job title. But what industry to start with? Most technical support agents actually find jobs in the technology and professional industries.
If you're interested in becoming a technical support agent, one of the first things to consider is how much education you need. We've determined that 26.9% of technical support agents have a bachelor's degree. In terms of higher education levels, we found that 3.1% of technical support agents have master's degrees. Even though some technical support agents have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a technical support agent. When we researched the most common majors for a technical support agent, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on technical support agent resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a technical support agent. In fact, many technical support agent jobs require experience in a role such as customer service representative. Meanwhile, many technical support agents also have previous career experience in roles such as cashier or sales associate.