Technical support agent demographics and statistics in the US
Technical support agent demographics research summary. Zippia estimates technical support agent demographics and statistics in the United States by using a database of 30 million profiles. Our technical support agent estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about technical support agents after extensive research and analysis:
- There are over 89,073 technical support agents currently employed in the United States.
- 42.3% of all technical support agents are women, while 57.7% are men.
- The average technical support agent age is 42 years old.
- The most common ethnicity of technical support agents is White (56.1%), followed by Hispanic or Latino (16.2%), Black or African American (11.3%) and Asian (10.6%).
- Technical support agents are most in-demand in Lexington, KY.
- The technology industry is the highest-paying for technical support agents.
- El Cajon, CA pays an annual average wage of $36,623, the highest in the US.
- In 2022, women technical support agents earned 98% of what men earned.
- 11% of all technical support agents are LGBT.
- Delaware is the best state for technical support agents to live.
- Technical support agents are 58% more likely to work at private companies in comparison to public companies.
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Technical support agent demographics by:
Technical support agent gender statistics
42.3% of technical support agents are women and 57.7% of technical support agents are men.
- Male, 57.7%
- Female, 42.3%
Technical support agent gender ratio
| Gender | Percentages |
|---|---|
| Male | 57.7% |
| Female | 42.3% |
Technical support agent gender pay gap
Women earn 98¢ for every $1 earned by men
Male income
$31,200
Female income
$30,538
Technical support agent gender ratio over time
This data breaks down the percentage of men and women in technical support agent positions over time. Currently, 42.3% of technical support agents are female.
Technical support agent gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 51.21% | 48.79% |
| 2011 | 52.42% | 47.58% |
| 2012 | 54.21% | 45.79% |
| 2013 | 54.88% | 45.12% |
| 2014 | 55.36% | 44.64% |
| 2015 | 57.64% | 42.36% |
| 2016 | 57.81% | 42.19% |
| 2017 | 57.69% | 42.31% |
| 2018 | 58.64% | 41.36% |
| 2019 | 56.94% | 43.06% |
| 2020 | 57.60% | 42.40% |
| 2021 | 57.66% | 42.34% |
Technical support agent related jobs gender ratio
We compared technical support agents with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Technical Support Agent | 58% | 42% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Technical support agent demographics by race
The most common ethnicity among technical support agents is White, which makes up 56.1% of all technical support agents. Comparatively, 16.2% of technical support agents are Hispanic or Latino and 11.3% of technical support agents are Black or African American.
- White, 56.1%
- Hispanic or Latino, 16.2%
- Black or African American, 11.3%
- Asian, 10.6%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.4%
Technical support agent race
| Technical support agent race | Percentages |
|---|---|
| White | 56.1% |
| Hispanic or Latino | 16.2% |
| Black or African American | 11.3% |
| Asian | 10.6% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.4% |
Technical support agent race and ethnicity over time
See how technical support agent racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Technical support agent race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 64.73% | 11.79% | 7.16% | 13.22% |
| 2011 | 65.43% | 11.88% | 7.30% | 12.72% |
| 2012 | 64.16% | 12.11% | 7.55% | 13.36% |
| 2013 | 63.09% | 11.35% | 8.36% | 13.74% |
| 2014 | 62.81% | 11.57% | 8.01% | 14.45% |
| 2015 | 62.71% | 11.03% | 9.19% | 14.33% |
| 2016 | 62.50% | 10.99% | 9.16% | 14.22% |
| 2017 | 61.72% | 10.66% | 9.62% | 14.63% |
| 2018 | 61.83% | 10.61% | 9.71% | 14.36% |
| 2019 | 60.02% | 10.54% | 10.41% | 15.49% |
| 2020 | 57.98% | 11.11% | 10.19% | 15.65% |
| 2021 | 56.12% | 11.34% | 10.56% | 16.18% |
Technical support agent wage gap by race
According to our data, asian technical support agents have the highest average salary compared to other ethnicities. Black or african american technical support agents have the lowest average salary at $30,110.
| Ethnicity | Salary |
|---|---|
| Unknown | $30,498 |
| White | $30,965 |
| Black or African American | $30,110 |
| Asian | $33,994 |
| Hispanic or Latino | $30,587 |
Average technical support agent age
See how the average age of technical support agents varies based on ethnicity and gender.
Male
Female
Technical support agent age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Technical support agent age breakdown
The average age of technical support agents is 40+ years years old, representing 56% of the technical support agent population.
Technical support agent age breakdown
| Technical Support Agent Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Technical support agent educational attainment
The most common degree for technical support agents is bachelor's degree, with 33% of technical support agents earning that degree. The second and third most common degree levels are associate degree degree at 27% and associate degree degree at 27%.
- Bachelor's, 33%
- Associate, 27%
- High School Diploma, 27%
- Diploma, 7%
- Other Degrees, 6%
Technical support agents by degree level
| Technical support agent degree | Percentages |
|---|---|
| Bachelor's | 33% |
| Associate | 27% |
| High School Diploma | 27% |
| Diploma | 7% |
| Other Degrees | 6% |
Technical support agent jobs you might like
Technical support agent wage gap by degree level
According to the data, technical support agents with a Master's degree earn more than those without, at $35,642 annually. With a Doctorate degree, technical support agents earn a median annual income of $34,237 compared to $31,569 for technical support agents with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $35,642 |
| High School Diploma or Less | $28,694 |
| Bachelor's Degree | $31,569 |
| Doctorate Degree | $34,237 |
| Some College/ Associate Degree | $29,237 |
Technical support agent employment statistics
Most technical support agents work for a private in the technology industry.
Company size where technical support agents work
Below, you can see the size of companies where technical support agents work.
Technical support agent jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 6% |
| 50 - 100 employees | 10% |
| 100 - 500 employees | 16% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 27% |
| > 10,000 employees | 35% |
Technical support agent jobs by company type
Employees with the technical support agent job title have their preferences when it comes to working for a company. For instance, most technical support agents prefer to work at private companies over public companies.
Technical support agent jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 37% |
| Private | 58% |
| Government | 1% |
Technical support agent jobs by industry
The most common industries for technical support agents are technology, professional and telecommunication.
Technical support agent industry statistics
| Industry | Percentages |
|---|---|
| Technology | 23% |
| Professional | 16% |
| Fortune 500 | 14% |
| Telecommunication | 7% |
| Manufacturing | 5% |
| Retail | 5% |
| Internet | 4% |
| Finance | 4% |
| Media | 3% |
| Start-up | 3% |
| Education | 3% |
| Health Care | 2% |
| Hospitality | 2% |
| Insurance | 2% |
| Transportation | 1% |
| Government | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Energy | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
Technical support agent turnover and employment statistics
Technical support agent unemployment rate over time
The unemployment rate for technical support agents between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Technical support agent unemployment rate by year
| Year | Technical support agent unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average technical support agent tenure
The average technical support agent stays at their job for 1-2 years, based on the 11,429 technical support agents resumes in Zippia's database.
Technical support agent tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 42% |
| 1-2 years | 37% |
| 3-4 years | 8% |
| 5-7 years | 9% |
| 8-10 years | 3% |
| 11+ years | 2% |
Technical support agent LGBT ratio compared to similar jobs
Review the percent of technical support agents that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Voice Engineer | 7.31% | 8,657 |
| Junior Programmer Analyst | 8.42% | 38,412 |
| Application Development Team Lead | 8.46% | 206,817 |
| Security Engineer | 8.59% | 86,093 |
| Information Systems Administrator | 9.03% | 176,724 |
| Project Manager/Team Lead | 10.54% | 172,739 |
| Technical Support Agent | 10.88% | - |
Similar technical support agent jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Voice Engineer | 7.31% | 8,657 |
| Junior Programmer Analyst | 8.42% | 38,412 |
| Application Development Team Lead | 8.46% | 206,817 |
| Security Engineer | 8.59% | 86,093 |
| Information Systems Administrator | 9.03% | 176,724 |
| Project Manager/Team Lead | 10.54% | 172,739 |
Foreign languages spoken by technical support agents
The most common foreign language among technical support agents is Spanish at 60.4%. The second-most popular foreign language spoken is French at 11.8% and German is the third-most popular at 3.4%.
- Spanish, 60.4%
- French, 11.8%
- German, 3.4%
- Arabic, 3.4%
- Portuguese, 3.1%
- Other, 17.9%
Technical support agent languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 60.4% |
| French | 11.8% |
| German | 3.4% |
| Arabic | 3.4% |
| Portuguese | 3.1% |
| Other | 17.9% |
