Technical Support Agent Jobs Near Me

Job Title: Specialist Industry: Event Management Pay: $60,000 - $69,000 (9% Bonus based on individual and company goals) About Our Client: Our client is a leading organization dedicated to advancing board leadership across public, private, and non-profit sectors. With a mission to provide executives with the essential knowledge and resources to navigate complex business challenges and enhance shareholder value, they offer valuable education, resources, and networking opportunities. Job Description: The Specialist will be responsible for managing event registrations, coordinating webinars, and using C-Vent and C-Vent Studio to facilitate successful event execution. This role is ideal for someone at the junior level, with a strong desire to grow within the event management field. Key Responsibilities: Oversee the entire event registration process, ensuring that attendees are accurately registered, their data is properly managed, and any troubleshooting issues are swiftly addressed Coordinate and assist in the seamless execution of webinars, including preparing content, testing equipment, setting up virtual platforms, and providing technical support during events Use C-Vent and C-Vent Studio to set up and manage event pages, track registrations, and ensure smooth integration with other event systems. Troubleshoot and provide solutions for any system-related issues Maintain and update event data, generating reports and providing insights for event performance, attendee engagement, and registration trends. Serve as a point of contact for event-related inquiries, providing excellent customer service to internal teams, clients, and event participants Work closely with the content team and senior management to ensure alignment on event goals, objectives, and expectations. Collaborate with cross-functional teams to implement content and promotional strategies for events Assist in post-event tasks, including follow-up communications, data reporting, and gathering feedback to evaluate event success and identify areas for improvement Stay updated on the latest trends and best practices in event technology, particularly with C-Vent, and bring forward suggestions for system enhancements or new tools that can improve event efficiency Qualifications: Experience with C-Vent and C-Vent Studio Required (Must Have Proven Experience in Order to be Considered) Previous experience in event registration or webinar coordination Required Strong organizational skills and attention to detail Ability to work independently and as part of a team Excellent communication skills, both written and verbal Proficiency with Microsoft Office Suite and webinar tools Additional Details: Location: Rosslyn, VA Hybrid Working Model (Tuesday-Thursday in office, Monday and Friday Remote) Vaccine required for in-office work Benefits package available 9% annual bonus based on individual and company goals, paid out February 15th each year Perks: Competitive salary with performance-based bonus Opportunities for growth within a dynamic team Collaborative work environment with a strong focus on professional development Health and wellness benefits included

Harmonia Holdings Group, LLC is an award-winning, rapidly growing federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction. The Corporate Help Desk / Close Support Technician is responsible for delivering comprehensive technical assistance and support to corporate staff and end-users within the organization. This role involves troubleshooting, problem-solving, and providing solutions for software, hardware, and network-related issues. The technician will work both remotely and on-site to ensure end-user productivity and a seamless IT experience. (This is a part time position) Key Responsibilities: Technical Support and Troubleshooting: Provide first-line support by troubleshooting and resolving technical issues related to hardware, software, and network connectivity. Handle requests via phone, email, and ticketing system, ensuring timely resolution and user satisfaction. Escalate complex issues to higher-level IT staff or specialized teams as needed. Software and Hardware Maintenance: Install, configure, and update software applications on desktops, laptops, and mobile devices. Perform hardware diagnostics, repair, and replacement as necessary, including setting up new hardware and decommissioning old hardware. Collaborate with asset management teams to track hardware and software inventory. User Training and Documentation: Educate end-users on best practices and use of standard applications, email, and collaborative tools. Create and update support documentation, FAQs, and knowledge base articles to aid both users and IT team members. Conduct periodic refresher training sessions for corporate staff. Close Support for Executives and VIPs: Provide tailored, high-priority support to executive staff and VIPs, ensuring swift response and discreet handling of issues. Conduct proactive checks and preventive maintenance for executive devices and meeting room technology. System Monitoring and Proactive Problem Resolution: Monitor IT systems for performance and reliability, proactively identifying potential issues and addressing them before they affect end-users. Assist in implementing software patches, updates, and security measures. Collaboration with IT and Security Teams: Work closely with network administrators, systems engineers, and security teams to address IT needs and enforce policies. Participate in IT projects, such as new software rollouts, office moves, or system upgrades, as assigned. Required Skills and Qualifications: Education and Experience: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 2+ years of experience in a help desk, technical support, or desktop support role. Technical Proficiency: Strong knowledge of Windows and mac OS operating systems. Proficiency in Office 365, VPN, remote desktop tools, and common enterprise applications. Familiarity with network fundamentals, including LAN, Wi-Fi, and VPN configurations. Customer Service Skills: Excellent interpersonal and communication skills with a focus on empathy, patience, and professionalism. Ability to handle high-pressure situations calmly and efficiently, particularly for high-level executives and VIPs. Problem-Solving and Adaptability: Strong analytical skills to diagnose and resolve complex technical issues. Flexibility to work on-site or remotely as needed, including occasional after-hours support. Preferred Qualifications: Certifications like CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar. Experience with service desk or ticketing systems (e.g., ServiceNow, Jira). Basic scripting knowledge for automation of routine tasks. This role requires a balance of technical expertise, strong communication skills, and a commitment to providing excellent support to internal users across various levels in the organization.

Due to federal contract requirements U.S. Citizenship Required Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support and implements technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Responsible for Level 2 intermediate level troubleshooting. Implements medium to high risk changes on production systems. Participates in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Resolves Level 2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. Deploys standard repeatable build outs of medium complexity. Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). Supports intermediate backup strategies and disaster recovery tests. Serves a resource to level 1 technicians on routine backup strategies and disaster recovery tests. Analyzes system performance indicators and recommends improvement actions. Assists with monitoring vendors' release notes and implements necessary upgrades and patches as required. Installs and maintains third-party tools. Makes proactive suggestions for service improvements. May train less experienced staff in the supported products and best practice for production support. Minimum Qualifications Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred. 2-5 years of experience in information technology, systems administration or other IT related field. Other Job Specific Skills Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. Applies standard methodology, techniques, procedures and criteria. Ability to analyze, troubleshoot and resolve intermediate level system hardware, software or networking related problems. Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. Exceptional customer service skills. Experience preferred with cloud infrastructure, digital workspace, and storage technology

Reports to: Technical Customer Service Manager Number of direct reports: 0 Travel: 5% Schedule: Onsite (No Remote option available) Internal Stakeholders: Sales, Engineering, Quality and Operations External stakeholders: Distributors, Service Dealers, OEMs, and End users Summary: Dometic Marine's facility in Pompano Beach, FL manufactures heating, ventilation, air-conditioning and refrigeration systems for sport fishing, pleasure boats, and commercial markets. This position will be located within our Ashland, VA office. Provide technical advice to internal and external customers concerning proper application, installation, and operation of Dometic core air conditioning and refrigeration equipment. Possess a complete understanding of Dometic warranty policy as it applies to the equipment and customers that are supported. Customer contact will be by phone, email, and in-person. Listen with patience, read carefully, speak clearly and display empathy for the customer. Main responsibilities: · Provide accurate technical assistance on Dometic core air conditioning and refrigeration products. · Provide explanation of warranty process, collect complete information required and enter into system. · Maintain well organized notes of each call. · Follow through to ensure customer issue is resolved. · Communicate to Quality and Engineering when a trending problem is recognized. · Plan and execute activities to expand and strengthen knowledge of Dometic product and processes. · Assist with field service and technical training sessions as required Qualifications and experience: · High School graduate or equivalent · 1 - 2 years of manufacturing or field service of air conditioning and refrigeration equipment · Comfortable with computers and navigating programs · EPA Clean Air 608 Type I and II certificate · Preferred to have a good knowledge of basic air conditioning operation · Sound logic skills for working through diagnostics Behavioral requirements: · Strong written and verbal communication skills · Exemplary standards of ethics, integrity, and accountability · High attention to detail and strong organizational skills · Patience and people skills to calm aggravated customers Dometic overview: Dometic Group operates in the retail industry and manages the manufacturing, sales, and service of products for the outdoor market. The product range is broad and includes portable coolers, grills, air conditioning systems, tents, batteries, and solar energy solutions for mobile, outdoor lifestyles. The business is a global company and customers include retailers of outdoor products as well as consumers and manufacturers of vehicles and boats. The Dometic Group was founded in 2001 and is headquartered in Stockholm, Sweden. Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us. Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

US citizens / GC Holders / GC EADs ONLY THIS IS A DIRECT BANKING CLIENT REQUIREMENT ! Those authorized to work without sponsorship are encouraged to apply please. Reach Shaily Sharma - ********** Email: ************************************* // ********** Mortgage System Support / Mortgage Software Support Specialist Location : Remote and Onsite Twice a week ( Vienna, VA ) Duration : Long term ongoing with no end date As a business support specialist the goal is to support our business partners with knowledge of the mortgage/equity process from start to finish. The role requires a strong understanding of how real estate lending systems function and work together along with being familiar with the home buying process, refinancing process, and equity process. Applicant must have strong communication skills, writing skills and troubleshooting skills. Basic SQL queries are used and sometimes require updates, applicant will need to be familiar with SQL. The role will entail troubleshooting complex tickets related to mortgage and equity. Expected to be able to understand the mortgage/equity system issue at hand and successfully troubleshoot. Collaborate with various other teams, vendors, internal team members, and leadership. During system outages or degradations BSS must collaborate with production team members to ensure systems are stabilized and provide a root cause analysis for the incident that occurred while also sending mass communications to the business to keep our partners informed. The job requires weekends and off hours on a rotation schedule for Saturday coverage and weekend system validations. Please send qualified resumes directly to : ************************************* // ********** Thanks, Shaily Sharma Zillion Technologies Inc. Asst. Director - Talent Acquisition ********** Email: ************************************* // **********

We are seeking a knowledgeable and proactive Technical Support Representative to join our team. In this role, you will be responsible for administering, maintaining, and troubleshooting our hosted Windows Server environment, ensuring it remains up-to-date and fully functional. Key duties include applying the latest software versions, monitoring system health, and optimizing customer environments to meet high uptime SLAs. The ideal candidate will have a strong foundation in automation, experience with Azure Pipelines management, and familiarity with cloud technologies. Additionally, the role requires multitasking effectively between short-term issue resolution and implementing long-term improvements across both shared and dedicated hosting environments. Job Description: Primary Responsibilities: 1. Windows Server Administration & Troubleshooting: · Manage and maintain Windows Server environments. · Troubleshoot server-related issues and provide timely resolutions. 2. HelpDesk Duties and Responsibilities: · Analyze Log Files from AssetWorks' software as well as third-party tools and utilities · Resolve tickets and work within timelines with detailed notes in Zendesk · Understand technical architecture and third-party dependencies of AssetWorks applications and be able to discuss with customers and coach staff · Perform after-hours installs and upgrades as needed · Perform after-hours support on a rotating basis as needed. · Perform training to customers and internal staff as needed. · Qualify, troubleshoot, and respond to customer support tickets. · Resolve client application questions or problems related to database, configuration/setup, product functionality and business enhancements. 3. Database Administration: · Restore, create and query Oracle and MSSQL databases · Manage Cloud Management Gateway for remote deployments. 4. Communication and Time Management Skills: · Keep customers informed when installs and upgrades are completed · Manage Cloud Management Gateway for remote deployments. · Install and Support Proprietary applications and including IIS, MSSQL, Oracle, ElasticSearch, and Crystal. · Be responsive to any special projects as assigned by Management · Maintain a high level of customer satisfaction in all customer-facing projects and tickets · Leverage various platforms to communicate with customers and employees including Teams, WebEx, Phone, email, and Zendesk · Maintain rapport with customers by examining complaints and identifying solutions · Manage tasks and tickets according to priority · Involvement in any additional follow up testing and troubleshooting 5. Internal & External System Monitoring Tools: · Manage internal monitoring tools such as Nagios, Site 24x7, Datadog, and suggest improvements to monitoring tooling · Oversee external monitoring with Site24x7 · Experience with managing application monitoring in for Production, Test, UAT environments 6. Security Compliance: · Implement and maintain security controls to ensure SOC2 and ISO 27001 compliance. 7. Azure Pipeline Troubleshooting: · Assist with development and improvements to be made with Azure Pipeline deployments in both shared and dedicated hosting environments. · Provide guidance and assistance with long term objectives related to Azure Pipelines in shared and dedicated hosting environments 8. Azure Cloud Administration: · Assist with system administration of Azure Cloud environments for SQL, SQL MI, and on-prem installations · Assist with 24x7 monitoring, maintenance, and upgrades for IaaS platform (VM) in Azure Benefits: Generous Paid Time Off 11 Paid Holidays Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution 401k with employer match which immediately vests Annual Company Bonus Career growth and mentoring opportunities as a smaller business unit within the Volaris Group Tuition Reimbursement Program Employee rewards and recognition programs Optional Employee Stock Purchase Program with company match Pet insurance TicketsatWork program, discounted entertainment tickets to movies, sporting events, hotels, live performances, etc. Referral bonuses Employee engagement events Flexible remote work arrangements

Tabit is the master of mobile restaurant point-of-sale (POS) technology. We connect our passion for people and innovation to revolutionize the hospitality industry by providing cutting-edge solutions that increase the bottom line and propel businesses to the next level. We pride ourselves in delighting our clients and providing results that surpass expectations. To continue delivering on this mission, we're looking for an L-1 Support Analyst who is enthusiastic and a self-starter that understands restaurant/hotel operations, highly technical and organized, and can work with our customers in a professional and customer-centric manner both on the phone and in person. Must develop a comprehensive understanding of our solutions suite, collaborate with the operations and product teams to ensure flawless execution of the support process, help us build and improve our existing processes, and grow with us as we continue to expand. ONLY APPLICANTS BASED IN THE GREATER DALLAS AREA WILL BE CONSIDERED AT THIS TIME. What You'll Love to Do: Provide customer technical support by phone, email, and chat to identify and troubleshoot hardware and software issues. Perform menu changes and order workflow adjustments as per customer instructions. Notate and close service tickets as per service level agreements and escalate urgent matters that require management attention. Gather and communicate data from multiple sources from relevant parties to provide timely solutions. Perform customer deployment and implementation activities (configurations, network configuration and setup, menu/item maintenance as needed), and provide best-practice coaching as related to the Tabit suite of products. Work with the product team to stay updated on product knowledge and be informed of new functions that can benefit all customers. Who You Are: 1+ years of experience working in a full-service restaurant in a FOH role is highly desired. B.A/B.S or preferred but not required. Comprehensive experience providing technical and networking support for software, hardware, and networking related issues in addition to superior customer service & troubleshooting skills, in the restaurant technology space. Prior experience with legacy and cloud-based POS systems such Aloha, Digital Dining, Revel, Toast, Micros, and others. Must be willing to work flexible hours including overnights, weekends, and holidays. Demonstrated ability to learn new software solutions quickly. Experience in a training/implementation/technical support role. Ability to organize and serve the needs of multiple customer accounts. Multi-tasking and time management skills. Must be able to lift up to 50 pounds and be able to work on your feet for long periods of time. Must have excellent verbal & written communication and interpersonal skills. Innovative, driven, motivated, results-oriented and energetic. Requires excellent customer service skills with a demonstrated customer-focused, service-first attitude. Complex problem-solving skills and attention to detail are required. Possess outstanding decision making and analytical skills. Highly technical & sharp and understand mobile technology (iOS especially) and network infrastructure (Routers, Switches, Access Points, etc). Experience working with a CRM/Helpdesk tool, preferably Zendesk. The Perks: Competitive compensation package Medical, Dental, Vision, 401(k) with company match, Life, STD, LTD, and accident insurance Stock options Health Savings Account Free lunch and snacks in office Pet Insurance Employee Referral Program Flex Spending plan Cell phone allowance Generous PTO and paid holidays Hybrid or remote work environment Amazing team culture And much more!

The United States Postal Service has the following challenging employment opportunity for a highly motivated and innovative individual. The IT Client Support Specialist position is available in Norman, OK. The successful candidate must demonstrate through a combination of education, training, and experience the following requirements. Location US POSTAL SERVICE Information Technology Norman, OK 75075 Position Information TITLE: IT Client Support Specialist GRADE: EAS-21 FLSA DESIGNATION: Non-Exempt OCCUPATION CODE: NON-SCHEDULED DAYS: Saturday/Sunday HOURS: 08:00 A.M. to 05:00 P.M. PL: N/A SALARY RANGE: 94,940.00 - 100,795.00 USD Annually FINANCE NUMBER: BENEFIT INFORMATION: The salary will be based on previous experience, salary history, and current postal pay policies. We offer excellent benefits including health and life insurance, retirement plan, savings/investment plan with employer contribution, flexible spending, flextime scheduling of core work hours, annual and sick leave. Background Check The Inspection Service criminal background check is conducted using United States information resources only (e.g., FBI fingerprint check, state and county checks). A criminal background check involves a 5-year inquiry for any location where the individual has resided, worked or gone to school within the United States or its territories. As a result of this limitation, the criminal background checks of individuals who have not resided in the United States or its territories for the preceding 5-years may not be considered complete. The Inspection Service may be able to process inquiries for U.S. Citizens only, but only if their time spent out of the country was spent as: a trailing spouse or dependent of someone working for the U.S. government (military or civilian), a missionary, a student attending school in a foreign country, a Peace Corps participant, or as an employee of a U.S.-based employer/company. If the Inspection Service is unable to perform a complete background check because of residency outside the United States, such individuals will be ineligible for Postal employment. Functional Purpose Provides desk-side support for a large-scale user base, including deployment, installation, troubleshooting, and repair of computer hardware, software, printers and telecommunication devices including teleconferencing systems, IP telephony systems and systems for remote work support. Identifies hardware and software issues and applies the appropriate resolutions. Ensures the continuous and efficient operation of computer and telecommunications systems. DUTIES AND RESPONSIBILITIES 1. Facilitates the installation, maintenance, and security of large-scale computer and telecommunications installations. Coordinates with business units to identify and provide end users with appropriate computer and technology deliverables (e.g., hardware, software, equipment). 2. Provides IT support to business units and end users (e.g., on-site users, remote users) for escalated requests. Troubleshoots and identifies IT related issues with hardware and software inventory to prioritize necessary fixes to end users? issues in a timely manner. 3. Utilizes computer and telecommunication assets to document hardware and software inventory usage. Reports on productivity. 4. Manages inventory of computer and technology devices; coordinates IT deployments within an assigned office to ensure standardization of configurations. Facilitates hardware and software updates to end users including imaging and deployment activities to support and maintain inventory management. 5. Provides technical guidance and timely follow-up to users of desktop and laptop computers, desk and mobile phones, tablets, multifunction printers, software, and telecommunication systems. 6. Responds to trouble tickets and requests in a timely manner. Documents all issue resolutions through trouble ticket tracking system. Escalates complex issues to management and keeps management informed of resolution history. 7. Researches emerging industry best practices and trends to identify the latest information technologies that are introduced into the marketplace. SUPERVISION Manager unit to which assigned. The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated and innovative individuals. Successful candidates must demonstrate through a combination of education, training, and experience the following requirements: Requirements Ability to communicate orally and in writing at a level sufficient to provide technical information to non-technical people and to maintain contact with vendors and centralized support groups. Knowledge of basic security principles (anti-virus/anti- spam/firewall/patching/network access). Ability to research evolving industry standards in hardware, software, equipment, and telecommunications systems. Ability to use information systems to manage trouble tickets, requests, and control inventory. Ability to configure hardware and software to maintain standard system designs. Ability to troubleshoot and provide technical support for computer, telephone systems and mobile devices and related peripheral equipment. Knowledge of desktop and laptop computers, tablet and Smart Phone technologies, and related peripheral equipment. Ability to use office product suites including cloud applications (i.e., Word, Excel, PowerPoint, Outlook, Teams, etc.). **Desirable Skillsets*** 1. Experience with providing technical support in advanced hotel/university type technology (i.e.: projectors, audio/visual systems, smartboards). 2. Advanced network knowledge sufficient to manage and maintain multiple campus-wide networks, including wired and wireless connectivity. **This position requires an NACI clearance. This process can take up to 6 weeks from the date the offer letter is returned** Reimbursement of relocation expenses will not be considered. Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement to be drug free. Applicants must also be a U.S. citizen or have permanent resident alien status. IMPORTANT INFORMATION: Applications must be submitted by 11:59 p.m., Central Time, of the posting's closing date. Applicants claiming veterans' preference must attach a copy of member copy 4 (only) of Certificate of Release or Discharge from Active Duty (DD Form 214) or other proof of eligibility if claiming 10-point veterans' preference. The United States Postal Service (USPS) is an equal opportunity employer. The USPS provides reasonable accommodation for any part of the application, interview, and/or selection process, please make your request to the examiner, selecting official or local manager of Human Resources. This request can also be made by someone on your behalf. Explain the nature of your limitations and the accommodation needed. The decision on granting reasonable accommodation will be on a case-by-case basis. SPECIAL NOTE: Current career Postal Service employees are ineligible to apply to this posting.

PRIMARY PURPOSE OF JOB AND CONTRIBUTION TO ORGANIZATION: This position supports overseeing computer systems for businesses and offers support to the system's users. This may be internal assistance, working directly with staff who use the computer systems or it may be assisting external customers who access the systems via the Internet. ESSENTIAL TASKS AND RESPONSIBILITIES: The following job functions are not all-inclusive. The employee must perform other job-related tasks/responsibilities the supervisor requests. Job duties may change as required by the needs of the company. 1. Effectively and efficiently respond to help desk tickets, user requests, emails, and all other forms of communication for IT support issues from end users, if applicable customers and visitors. 2. Possess the ability to evaluate vendor-supplied software by observing user objectives, testing software compatibility with existing hardware, etc. 3. Train users on new or existing software as designated by management. 4. Install, troubleshoot, and maintain computer systems, including software deployments, OS Deployments, and other applicable applications. 5. Contribute to team efforts, including support of other locations and remote-based users as needed. 6. Detailed documentation of steps taken to resolve, troubleshoot, and root cause analysis on all IT support operations. Including Help desk tickets and help desk articles. 7. All other duties and responsibilities as assigned. REQUIRED QUALIFICATIONS: 1. Possess and display Interroll's Values at all times: a. Long-Term Thinking b. Committed to Excellence c. Always Respectful d. Passionate about Customers 2. Possess an Associate's Degree in Information Technology, Computer Sciences, or higher or an equivalent of documented work experience and educational training. 3. Inform end-user confidence, keeping and projecting operations, data, and privacy information standards following Company Policies and Procedures. 4. Strong confidence in all Microsoft Operating Systems, Microsoft Office Core applications, and Network Knowledge. 5. Ability to work with minimal supervision and proficiency in multi-tasking abilities. 6. Possess advanced proficiency in one or more software programs including Microsoft Office products, plus knowledge of manufacturing software. PHYSICAL DEMANDS: While performing the functions of this job, the employee is regularly required to use hands to finger, feel, or handle; the employee must regularly reach with hands and arms. The employee is frequently required to stand and sit. The employee is occasionally required to walk, stoop, kneel, crouch, crawl, talk and hear. The employee must regularly lift and/or move up to ten pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. The employee is occasionally exposed to fumes or airborne particles, risk of electrical shock, and/or vibration. The noise level in this environment is usually quiet.

FOR HOURS 11PM - 7:30AM** Please do not apply if you are not willing to work these hours. Overview: The IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Department: Managed Services Schedule Night Shift: 11pm - 7:30am Monday to Friday Location: Raleigh, NC [Fully Remote] Experience 2 years (minimum) in a technical support role Experience providing customer support Experience in 24x7x365 Managed Services preferred Experience using ITSM and Monitoring toolsets Qualifications Education and Training High school diploma required; college degree strongly preferred Must be a U.S. Citizen *NO VISAS* Relevant entry-level certifications preferred: Google IT Support Professional CompTIA A+, Network+, Security+ Microsoft MTA ITIL v4 Foundation Windows: 2 years (Required) Mac OS: 2 years (Preferred) Microsoft Teams: 2 years (Required) Microsoft 365: 2 years (Required) Skills Highly analytical thinker and troubleshooter Detail oriented with excellent documentation and communication skills Self-motivated, passionate about technology, with the desire to learn new things Ability to use and troubleshoot Microsoft Windows, Office, Office365, and mac OS Foundational understanding of operating systems and servers, both physical and virtual. Experience working with active directory to perform basic tasks, such as user creation and password resets Responsibilities Triage tickets per specified severity levels Refer/ escalate customer issues to the appropriate level of support, as needed Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) Perform account management services - User Account creates/disables/terminations/name changes, etc. Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs Distribute scheduled reports to customers as required Supporting end-users by diagnosing and resolving computer hardware, network, and application issues Assist with cross-training of other team members, as needed Perform other tasks as assigned by management Benefits 401(k) Dental insurance Health insurance Health savings account Paid time off Vision insurance

Looking for a way to launch your career in cybersecurity? ? Are you looking for a place where you can make a difference? If you're a go getter that wants to have an impact and not just another number, this position is for you. We are looking for a motivated help desk support technician that is motivated to learn and develop their skills in cybersecurity. What do we need from you? Talented, tenacious individuals looking to learn and help IT teams improve their cybersecurity controls and posture. We're actively hiring helpdesk personnel to help us fulfill our mission of protecting a Million people. Even Better? Experience with Windows AD, AAD, and operating system support would be ideal. Do you have experience working in a NOC or SOC as well? Tell us about it. Your typical day will consist of: Manage support calls and improve our documentation Follow up with clients to make sure their issues are resolved Document how to help IT support companies manage their security Run pen test reports and security risk assessments for clients Analyze pen tests, security log, alert, and event data (We will train you) Escalate and document problematic issues Qualifications for Helpdesk Technician Proficient with Windows environments (5 years) Excellent oral communication skills Detail-oriented in order to keep detailed notes on tickets Highly organized to keep Helpdesk requests in order Ability to diagnose and resolve basic computer technical issues MSP experience a plus Yep, this is a full-time gig with benefits. Healthcare-Health, Dental, and Vision (we cover all premiums) 401K (with employer match) Flexible schedule and paid time off Completely remote position (we reconnect in person quarterly for a strategic offsite team-building meeting, which always includes some crazy adventure!) We are revolutionizing the way businesses think about cybersecurity. You are probably asking yourself "what does 'revolutionize' mean?" Sounds like a buzz word doesn't it. Let's define revolutionize: To make it 31 times better. We are making cybersecurity 31 times better for businesses.

Technology Support Specialist I 6 Months contract with possible ext. McLean VA 22102 -Onsite TOP 3 MUST HAVES: 1. TRAINABLE 2. PROFESSIONAL 3. PUNCTUAL 8-5 or 9-6 EST Responsibilities (include but not limited to): Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues. Laptop troubleshooting, maintenance and administration. Apple MacBook support and troubleshooting. Apple iOS and Android device support; setup and configuration. Knowledge and understanding of HP, Xerox and Canon print devices. Anticipate and respond to complex technology support issues. Strong knowledge and understanding of Win10, Office 365. Instant Messaging tools; TEAMs. Excellent customer service skills, meeting with users in person to resolve complex technology issues. Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems. Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives. Provide meaningful contributions to team efforts to enhance overall departmental effectiveness. Leverage multiple resources or coordinating with other teams in order to meet customer needs. Facilitate the implementation and support of defined EY Technology solutions. Communicate system updates to customers as required. Coordinate, track, and maintain inventory. Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now Perform software and Firmware upgrades and testing as needed or part of an initiative or project. Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence. Participate in post-mortem analysis of significant projects or events, sharing best practice techniques and solutions. Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools. Provide technical guidance and consult with EY customer stakeholders. To qualify, candidates must have: Degree in Computer Science or a related discipline; or equivalent work experience in IT Support Approximately 1-3 plus years of experience in support of IT products Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications Excellent interpersonal, communication and organizational skills Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment Able to work effectively with high level customers and other management personnel Excellent Customer Service skills. Education A bachelor's degree in Computer Science or a related discipline, or equivalent work experience..

Fully Onsite in Richmond, VA Role Summary: The IT Support Team supports users by resolving technical problems and building solutions that cover a multitude of technical disciplines. This position provides both first and second level IT support, designs and implements solutions related to end-user compute, and serves as a resource to other Business Process Information Technology teams. IT Support Team members work directly with internal customers and are the primary representatives of the IT department to internal customers. Additional Responsibilities: Provide first and second level support for a variety of hardware and software issues for 800+ users in the USA and Canada. Identify, research and resolve technical problems Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system. Perform IT operational and maintenance tasks, as assigned Participate in auditing and documenting hardware and software inventory Manage projects and other work, as assigned Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts Install necessary software for users to perform daily tasks (internal company software, Microsoft Office suite, etc.) Setup and Configure Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones. Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal. Research and make recommendations on products, services, protocols, and standards in support of IT procurement and development Deploy and administer technology solutions Collaborate with Global and other regional technology teams for solutions Core Required Skills and Competencies: Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook. Highly motivated with the ability to work independently and as part of a team Ability to evaluate data, analyze, and problem solve. Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management. Function Specific Required Skills and Competencies: Strong Knowledge of supporting Windows 10 and 11Laptops, IOS products, Android products, and Chromebooks. Working Knowledge of Google Workspace Enterprise or demonstrate a willingness to learn Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management. Some travel and flexibility in work hours is required. Ability to take part in on-call rotation is required. Required Minimum Years Experience: 2+ years of modern systems management 2+ years of application and cloud service management 3+ years of desktop and application IT Support 3+ years customer service experience in IT Support Required Minimum Education: Technical and/or College degree preferred

*Please email resumes to **************** is NOT remote and requires candidate to be in-office, located in Irvine, CA* RNC, Inc. is seeking the ideal candidate to join our team as a Level II Technician providing on-site and remote support. Along with technical skills, we are seeking a candidate capable of multi-tasking, working under pressure, meeting deadlines, taking the initiative to complete tasks, and having great customer service skills. This position will require you to be onsite at client locations in Irvine a minimum of 3-4 days a week, so effective communication skills and a professional appearance are a must! A successful candidate will have: Effective communication skills with non-technical clients Great problem-solving skills Strong Microsoft Active Directory experience Office 365 and Azure knowledge Meraki product experience Datto product experience Sharepoint / OneDrive & Teams experience ITGlue experience Bonus experience: Autotask and ConnectWise This position includes the following responsibilities: Serve as an escalation point for Help Desk tickets. Support, troubleshoot, research, and resolve computer hardware and software problems related to: operating system and application installations, network, hardware deployment and recovery, and installation and upgrade of new and existing computer equipment. Build, configure, and modify workstations, including: installation of operating systems, applications, and company-specific files, configuring security settings, adding hardware drivers, and updating and patching operating systems and applications. Perform maintenance tasks and configuration with desktop management software tools including: software updates and patches, remote control tools, application inventory and management, inventory reporting and IT asset management imaging computers Establish and maintain user accounts and passwords in accordance with company information security guidelines. Expectations: A high degree of accuracy and attention to detail Able to work independently, multi-task, and take ownership of various parts of a project or initiative Able to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements Great organizational skills. Able to prioritize tasks while handling various projects simultaneously Work with internal teams and cross-functionally Two to three years Managed Service Provider (MSP) experience preferred Good driving record required We are looking for candidates with a minimum of 2 years of IT experience in a business environment. (preferred) Job Description Customer service Desktop support, manage client requests Communicate with vendors Evaluate and document client systems Install software, hardware, troubleshoot Windows OS, backups, and other computer infrastructure Configure workstations, deploy tablets, phones, printers, and imaging solutions Manage support tickets and escalation Respond to system alerts, outages, and service requests Perform other work-related duties as assigned. Job Type: Full-time Schedule: Monday-Friday: 9am - 5pm Expectation: in-person 4 days a week, with option to work remote 1 day a week (TBD) Benefits include: PTO Paid Holidays Health Insurance Job Type: Full-time Pay: $22.00 - $27.00 per hour Benefits: Health insurance Paid time off Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Aliso Viejo, CA: Reliably commute or planning to relocate before starting work (Required) Experience: Help desk: 2 years (Required) Windows: 2 years (Required) Work Location: Hybrid remote in Aliso Viejo, CA

SkySystems USA Corporation SkySystems USA Corporation is a premier Managed Services Provider (MSP) based in Leander, Texas, dedicated to delivering innovative, reliable, and secure IT solutions to businesses of all sizes. With over a decade of industry expertise, we empower our clients by managing their IT infrastructure, enhancing security, and providing tailored technology services that drive business success. Our comprehensive service offerings include IT infrastructure design and management, advanced network security, cloud solutions with Microsoft 365 and Google Workspace, remote monitoring and management, compliance tools, and custom IT implementations. At SkySystems USA Corporation, we prioritize building lasting partnerships with our clients by ensuring their IT environments are optimized to meet their business objectives. Our mission is to provide dependable, scalable, and cutting-edge technology solutions that allow businesses to focus on their core operations. Role Description: Junior IT Specialist SkySystems USA Corporation is seeking a highly motivated Junior IT Specialist to join our growing team. This is a full-time hybrid role based in Leander, Texas, with flexibility for remote work. As a Junior IT Specialist, you will play a vital role in supporting our clients' IT environments through network administration, troubleshooting, network security, and exceptional customer service. Key Responsibilities: • Manage and maintain network systems, ensuring optimal performance and reliability. • Troubleshoot and resolve technical issues promptly to minimize downtime. • Implement and support network security measures to protect client systems. • Provide outstanding customer service, acting as the first point of contact for client inquiries. • Collaborate with team members to deliver tailored IT solutions and project implementations. • Document and maintain accurate records of IT processes, incidents, and solutions. Qualifications: • Solid foundation in Network Administration and Information Technology skills. • Expertise in troubleshooting technical issues across hardware and software. • Knowledge of Network Security protocols and best practices. • Strong Customer Service skills with a focus on client satisfaction. • Proven problem-solving abilities and a proactive approach to IT challenges. • Excellent communication and interpersonal skills, both written and verbal. • Ability to work independently and collaboratively within a team. • Relevant certifications (e.g., CompTIA, Cisco) are a strong plus. • Willingness to travel nationwide, as required, to support client needs. Join SkySystems USA Corporation and become a part of a dedicated team that values innovation, collaboration, and professional growth. If you're passionate about technology and eager to make a difference, we'd love to hear from you!

Technical Support Engineer, TopClass LMS WBT Systems - Alexandria, VA (Remote) About us TopClass LMS by WBT Systems provides the tools for associations and training organizations to become the preferred education provider in their market, delivering value to learners at every stage of their working life. Our award-winning learning system delivers impactful professional development experiences for continuing education and certification programs and virtual conferences. About our position We're looking for an experienced Technical Support Engineer to join our team and provide technical support of TopClass and associated integrations. In this role, you will be addressing technical issues raised by clients and partners. By proposing solutions, participating in code deployment, and maintaining a strong understanding of TopClass, you will contribute to product enhancement. What you'll be doing Resolving tier 2 and 3 technical issues raised by clients and partners. Actively collaborating with all teammates to resolve issues and propose solutions. Participating in roll out of code deploy and intermittent fixes and releases as needed. Maintaining a good working knowledge of TopClass functionality. Working to deliver timely reproduction, analysis, and solution of technical issues for clients, including participating in client calls as needed. Following established standards and guidelines to deliver solutions that are of high quality and high value to WBT and its customers. Learning, following, adapting, and applying agile software development techniques, methodologies, and processes. Contributing, receiving, and acting upon constructive feedback for continuous process, product, and self-improvement. Providing technical knowledge to enhance overall product performance, usability, aesthetics, and consistent pattern compliance. Performing other job-related duties and responsibilities as may be assigned from time to time. What we want you to have degree in Computer Science, Information Science or related field, or equivalent experience years of experience in technical support delivery in the following technologies: Java, Spring, Hibernate, SQL Server, IIS, HTML, JavaScript, CSS, XML, AJAX and REST time management and multi-tasking abilities interpersonal and communication (verbal and written) skills ability to collaborate successfully with others in person or remotely. What we offer WBT Systems is part of Advanced Solutions Holdings, a global software leader operating for more than 30 years in North America, United Kingdom, Europe, and Australia. We have perfected the employee-first culture with a fun, friendly, and casual work environment. We encourage new ideas, fresh perspectives, and positive attitudes and offer many employee benefits including excellent remuneration, generous annual leave and other employee benefits, and numerous opportunities for professional growth and development.

HRMS Functional Support Analyst Our innovative and growing company is seeking to hire experienced candidates for the position of HRMS Functional Support Analyst for its Workday HRMS application. We look forward to viewing your resume. Hampton Roads Transit is looking to hire a HRMS Functional Support Analyst with proven experience on the capability of Workday's HRMS applications with emphasis on Workforce Management, Recruiting, Benefits and Payroll to work with multiple teams of composed of technical and business analysts to provide support and lead functional team in implementation or upgrade for Agency's HRMS application. On-going provide functional support to end user community to support Hampton Roads Transit in utilization of its Workday HRMS application to its full capability. Individual must be well versed in functional aspects of core Workday HRMS modules with insight into technical aspects. Individual must be able to define requirements based on current functionality and SME knowledge, as well as be able to map requirements to test scripts and validate not only documented requirements but validate current and future functionality against identified business processes and test scenarios. Expertise in working closely with technical resources to map functional design to technical design is required. Essential Job Functions: (Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.) Implementation • Work with technical team and functional users to plan and upgrade or implement HRMS application. • Provide daily user support and troubleshooting of issues. • Functional liaison with technical team for issues or enhancements needing IT support. Including working with users to provide applicable functional specifications and system testing of IT fixes and enhancements. • Work with functional users to ensure continuous effective use of agency's HRMS application. • Assist users with utilizing additional delivered functionality. • Assist with leading requirement analysis sessions to gather key business objectives. • Work with team to continually build application business processes. • Provide power user support in creation of advanced reports for team shared use. • On-going review of regulatory changes; to include working with functional users to communicate, test and build of training in support of changes to application based on released updates and upgrades. • Work with functional team to gather and document requirements to apply system solutions to business problems. • Assist functional users in performing configuration changes, testing, training and business process documentation as needed. • Provide continuous mentoring and knowledge transfer to functional users. • Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures. • Perform other functional analyst support duties as needed. Required Knowledge, Abilities and Skills essential to Job Functions: • Proven experience as Workday HRMS Functional Support analyst in the implementation of Workday's HRMS ERP systems. • Proven experience with full lifecycle implementation with Workday HRMS ERP system and technical knowledge of Workday HRMS applications. • Exemplified advanced knowledge in understanding of business requirements, processes and implementation approaches for three or more of the following Workday HRMS core modules: Workforce Management, Benefits Administration, Payroll, Recruiting or Absence Management. • Experience with configuring Workflow approvals. • Demonstrated experience with implementing and managing application security for Workday's HRMS system. • Must be able to QA test development work and work with the technical development team to ensure customer requirements are met. • Advanced knowledge of HR business practices, workflow analysis, business systems design, and process re-engineering. • Proven experience in requirement gathering, fit/gap analysis, documenting design, test planning, test scripts etc.… • Accountable and strong rapport with technical counterpart and user community. • Willing to provide leadership in the development of functional skills in others through active knowledge sharing. • Technical proficiency in developing user reports with Workday's HRMS system. • Technical proficiency with SQL for reviewing data, troubleshooting and testing/validating source system data. • Demonstrated ability to handle multiple priorities effectively and efficiently. • Demonstrated skill in verbal and written communications. • Excellent issue resolution (problem diagnosis), analytical and troubleshooting skills. • Demonstrated commitment to and understanding of best practices in quality customer service. Required Software Knowledge and Skills essential to Job Functions: Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated. Software applications: Advanced knowledge of MS Office products (with particular emphasis on Excel, Project, and Visio (or other flowcharting software)). Qualifications: Training and/or Education: BA/ BS degree in Business Administration or Management Information Systems or closely related field or the equivalent combination of education and experience required. Required Experience: • 7 + years of operational experience supporting Workday's HRMS application. • 6 + years proven Workday HRMS system implementation / upgrade experience. • 2+ full Workday HRMS Software Development Life Cycle (SDLC) implementations • Worked as Workday HRMS Functional Lead 2+ implementation and/or upgrade projects.

Title: VTC Engineer Clearance Requirement: Secret Requirements: Active DoD Secret Clearance IAT II certification (i.e. Security+ or equivalent) Experience troubleshooting/maintaining VTC equipment Experience setting up layer 1 cabling Nice to Have: Experience with VDI (virtual desktop infrastructure) Description: Insight Global is seeking a VTC Engineer to join their team on a long term government program. This role is on an IT modernization program supporting a large integrated government customer. This person will work on a team to set up, configure, and troubleshoot VTC equipment. They will also install/maintain network systems including associated servers, network communication devices, set up layer 1 cables, and provide IT consulting and expertise to the customers. This is a fulltime opportunity on a fully funded program that will work on-site work in Suffolk, VA.

Apex Systems has an opening for an IT Specialist/MOC Technician at the Mid level in Norfolk, VA! This will be a Long Term Contract supporting one of our Largest Government Clients along the East Coast. Please see below for additional details. Title: IT Specialist MID/MOC Floater Pay Rate on Contract: $26.03 / Hourly Rate + $4.93/hr Fringe Benefit Location: Norfolk, VA Contract Type: Long Term Contract Schedule: M-F 7am-430pm with flexibility to work 7am-7pm or 7pm-7am on an as needed basis for the MOC Technicians) Requirements: Active Secret Security Clearance CompTIA Security+ 4+ Years of IT Experience Job Summary: Hands-on software and hardware repair Must feel comfortable troubleshooting laptops, desktop devices, peripheral equipment, and basic Outlook issues Windows Server and Windows 7/8/10 experience highly desired Collect, identify, define, and organize detailed user and information technology requirements Candidate will help with project planning Work independently with minimal direction and be able to help conceptualize, design, construct, test and implement portions of their information technology solutions Assist information engineers in coding, testing, implementation, and documentation projects Conceptualize, design, construct, test, and implement portions of business and technical Information Technology (IT) solutions through application of appropriate software development life cycle methodology. Interact with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction. Define scope, plans, and deliverables for assigned projects. Collect, identify, define, and organize detailed user and IT requirements. Coordinate and collaborate with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations. Confirm and prioritize project plans and deliverables with the customer. Participate in business and technical IT solution implementations, upgrades, enhancement, and conversions. Apply metrics to monitor performance and measure key project criteria. Prepare system documentation. Establish and maintain security, integrity, and business continuity controls and documents Analyze, identify and resolve business and or technical problems using appropriate tools. Participate in special studies and stay current on emerging tools, techniques, and technologies. Experience in Information Systems (IS). Specialized experience in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at ******************************** or ************.