Technical Support Agent Resume Examples 2023

Research Summary. We analyzed 2,729 technical support agent resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Teleperformance USA and Alorica. Here are the key facts about technical support agent resumes to help you get the job:

The average technical support agent resume is 334 words long
The average technical support agent resume is 0.7 pages long based on 450 words per page.
Customer service is the most common skill found on a technical support agent resume. It appears on 14.1% of resumes.

After learning about how to write a professional technical support agent resume, you can make sure your resume checks all the boxes with our resume builder.

Technical Support Agent Resume Example


Joyce Scott Technical Support Agent Contact Information Dallas, TX (720) 555-2921 jscott@example.com Skills Hardware Computer Lab Computer Repair Laptops Unix Personal Computers External Customers Customer Questions Internet Patience Employment History Technical Support Agent 2020 - Present CSL Behring Dallas, TX Add new users to Active Directory and Citrix Farm. Assist CentraCare staff with hardware implementation of new and existing equipment. Assist PM's with integrating new applications for key stakeholders and purchasing hardware. Implemented IBM Customer Windows NT Server builds and support for IBM Internal Customers. Add and upgrade internet, TV and VoIP sales. Help Desk Assistant 2013 - 2020 Lockheed Martin Fort Worth, TX Assisted in migration of users from to another network as well as from Windows XP to Windows Vista. Lead IT Desk-side Support group to ensure a smooth operation of multi-user computer systems, including coordination with network administrators. Diagnose and rectify wired/wireless communication issues between controllers and aircrafts. Assist librarians with training patrons on various topics such as Microsoft Suite and how to use the internet using google search Computer Repair Technician 2011 - 2013 AT&T Oakbrook Terrace, IL Identify CTS trouble ticket and Identify mentioned problem in the OSS. Provided Helpdesk Support to over 4,000 + end users within a small help desk consisting of six employees. Work with hand tools and testing devices. Provided support, training and development for Internet Help Desk agents as well as corrective action if necessary. Education Associate's Degree Computer Science 2009 - 2011 DeVry University Oakbrook Terrace, IL


Patricia Carroll Technical Support Agent Contact Info Los Angeles, CA (970) 555-6385 pcarroll@example.com Skills Personal ComputersBest BuyWindowsClient DevicesAvailable ResourcesNew EquipmentJavaTcp/IpAppleCommunication Employment History Technical Support Agent 2020 - Present Best Buy Los Angeles, CA Diagnose and resolve hardware and software related problems remotely. Used diagnostic software to detect unseen hardware issues, minimizing redo costs and time Laptop is away from Customer. Give presentations on using cameras, Windows Vista, eBay, OSX, and MS Office. Computer Support Specialist 2017 - 2020 Best Buy Los Angeles, CA Assisted Geek Squad in minor software and hardware repair. Test POS system for correct performance. Promoted to First Geeksquad Double Agent (onsite repair and support of computer systems) in the company. Perform hardware and software installations Configuration and diagnoses analyses Data Migrations Home network installs and printer repairs Displayed strong knowledge of hardware and software technology * Collaborated with customers to determine computing product needs. Diagnosed hardware and software issues as needed Geek Squad Agent 2016 - 2017 Best Buy Los Angeles, CA Assisted fellow Geek Squad agents with software and hardware troubleshooting; Preformed hardware diagnostics and virus removals. Detect and eradicate viruses and spyware, diagnose and replaced defective hardware, and installed software and hardware upgrades. Inform all customers of special offers related to their product as well as Best Buy exclusive offers. Education Bachelor's Degree Business 2013 - 2016 California State University - San Bernardino San Bernardino, CA


Timothy Baker Technical Support Agent Houston, TX (420) 555-7395 tbaker@example.com Experience Technical Support Agent2020 - Present HCC Insurance Holdings•Houston, TX Help clients fix problems with their services: home telephone line, internet and cable. Ordered new hardware and software for compatibility for existing systems. Assisted customers with connectivity issues, Reinstalling NIC from a remote location, resetting DHCP and DNS servers. Restore Fios internet connectivity through TCP/IP, and WAN connection. Answered technical hardware and software questions, suggested resolutions. Assist customers with cable, internet and home phone technical questions. Computer Technical Specialist2017 - 2020 HCC Insurance Holdings•Houston, TX Installed and performed maintenance on printers, scanners and fax machines Performed on-site installation of updates and additions to hardware and software. Complete inventory of companies' hardware assets. Train the students with the use of blackboard and Windows XP. Advanced Repair Agent2014 - 2017 Best Buy•Houston, TX Greet all customers and listen to complaint regarding Best Buy purchased items. Assist customers in returning and exchanging items within the company policy and through Geek Squad insurance. Assisted with hiring of new Geek Squad Agents. Serve as a model in the upholding of and representation of all things Geek Squad. Skills HardwareClient DevicesTrouble ShootingConsumer ElectronicsOSXTechnical AssistanceInternetWindowsPersonal ComputersTroubleshoot Education High School Diploma 2014 - 2014

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Technical Support Agent Resume templates

Zippia allows you to choose from different easy-to-use Technical Support Agent templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Technical Support Agent resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

What Should Be Included In A Technical Support Agent Resume

1. Add Contact Information To Your Technical Support Agent Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Technical Support Agent Resume Contact Information Example #1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors

Business

19.0%

Computer Science

10.4%

Computer Information Systems

7.7%

Information Technology

7.4%

Technical Support Agent Resume Relevant Education Example #1

Associate's Degree In Computer Science 2014 - 2016

DeVry University Oakbrook Terrace, IL

Technical Support Agent Resume Relevant Education Example #2

Bachelor's Degree In Business 2014 - 2016

American InterContinental University Chandler, AZ

3. Next, Create A Technical Support Agent Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Technical Support Agent Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Mac Skills
A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.
Customer Care Skills
Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.
Software Issues Skills
Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.
Outbound Calls Skills
An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Top Skills for a Technical Support Agent

Source: Zippia.com

Customer Service, 14.1%

Email Clients, 8.0%

Technical Support Issues, 7.1%

Inbound Calls, 6.3%

Other Skills, 64.5%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Technical Support Agent Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Technical Support Agent

Xerox

Developed technical support tools that significantly increased Technicians competence to identify, diagnose, and resolve hardware problems.
Provided superior technical and advisory support to customers of Apple Inc pertaining to the usage of their Products and Operating System.
Supported team of 8-18 technical support agents with Tier 2 Verizon customer calls.
Developed and maintained strong, professional relationships with Apple customers and ensured customers felt their concerns were being addressed.
Operated phone support line and delivered technical assistance to Google Play (android) customers.

Work History Example # 2

Programmer Analyst (Part-Time)

Campbell Soup

Designed, coded, and implemented a DB2 cost center and expense system, which utilized Dun & Bradstreet financial information.
Created work flow procedures, system flow procedures, operational procedures and training materials.
Used Backbone MVC architecture on client side to create a user centric SPA, which improves overall UI experience.
Developed standard program templates based on ADaM requirement.
Supported three departmental instances consisting of 12 Windows 2003 servers.

Work History Example # 3

Technical Support Agent

Microsoft

Maintained a network of over 4000+ clients, troubleshooting and monitoring network infrastructure, as well as maintaining network stability.
Acquired certification on all supported hardware.
Provided technical support to customers of Microsoft Windows and Microsoft PowerPoint.
Selected as a Microsoft Support Representative through a highly competitive campus recruitment process.
Provided technical support to Microsoft customers in the US for Microsoft Outlook and Office setup.

Work History Example # 4

Computer Repair Technician

Best Buy

Consulted small businesses in installations of antivirus software and internet security.
Performed troubleshooting and repaired PCs after checking all aspects of computer for problems.
Utilized diagnostic software to identify specific technical malfunctions with software and hardware.
Installed, modified, and made minor repairs on personal and business computers involving both hardware and software.
Handled any additional troubleshooting/ problem solving required in servicing equipment issues.

5. Highlight Your Technical Support Agent Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your technical support agent resume:

Certified Pharmacy Technician (CPhT)
Certified Phlebotomy Technician (CPT)
IT Information Library Foundations Certification (ITIL)
Network 5 Certification
Certified Information Technology Professional (CITP)
Computer Service Technician (CST)
Basic Life Support for Healthcare and Public Safety (BLS)
International Accredited Business Accountant (IABA)

6. Finally, Add a Technical Support Agent Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing A Technical Support Agent Resume:

Relevant Experience

Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.

Provide remote access via VPN and Citrix.

The Right Skills

This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.

Probe clients issues and troubleshoot technical issues.

Quantifiable Achievements

Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..

Configured, maintained, and upgraded PCs, laptops, network and local printers to 100% satisfaction to users.

ATS-Friendly

An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.

Impeccable Formatting

Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.

Not sure how to make a resume that stands out?

See sample resumes for the job you want

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