Research Summary. We analyzed 2,729 technical support agent resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Teleperformance USA and Alorica. Here are the key facts about technical support agent resumes to help you get the job:

  • The average technical support agent resume is 334 words long
  • The average technical support agent resume is 0.7 pages long based on 450 words per page.
  • Customer service is the most common skill found on a technical support agent resume. It appears on 14.1% of resumes.
After learning about how to write a professional technical support agent resume, you can make sure your resume checks all the boxes with our resume builder.


Technical Support Agent Resume Example

Choose From 10+ Customizable Technical Support Agent Resume templates

Zippia allows you to choose from different easy-to-use Technical Support Agent templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Technical Support Agent resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Technical Support Agent Resume
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Technical Support Agent Resume
Technical Support Agent Resume
Technical Support Agent Resume

What Should Be Included In A Technical Support Agent Resume


1. Add Contact Information To Your Technical Support Agent Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Technical Support Agent Resume Contact Information Example #1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 |

Do you want to know more?
How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Technical Support Agent Resume Relevant Education Example #1

Associate's Degree In Computer Science 2014 - 2016

DeVry University Oakbrook Terrace, IL

Technical Support Agent Resume Relevant Education Example #2

Bachelor's Degree In Business 2014 - 2016

American InterContinental University Chandler, AZ


3. Next, Create A Technical Support Agent Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Technical Support Agent Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Mac Skills

    A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

  • Customer Care Skills

    Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

  • Software Issues Skills

    Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

  • Outbound Calls Skills

    An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Top Skills for a Technical Support Agent

  • Customer Service, 14.1%
  • Email Clients, 8.0%
  • Technical Support Issues, 7.1%
  • Inbound Calls, 6.3%
  • Other Skills, 64.5%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

4. List Your Technical Support Agent Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Technical Support Agent
  • Developed technical support tools that significantly increased Technicians competence to identify, diagnose, and resolve hardware problems.
  • Provided superior technical and advisory support to customers of Apple Inc pertaining to the usage of their Products and Operating System.
  • Supported team of 8-18 technical support agents with Tier 2 Verizon customer calls.
  • Developed and maintained strong, professional relationships with Apple customers and ensured customers felt their concerns were being addressed.
  • Operated phone support line and delivered technical assistance to Google Play (android) customers.
Work History Example # 2
Programmer Analyst (Part-Time)
Campbell Soup
  • Designed, coded, and implemented a DB2 cost center and expense system, which utilized Dun & Bradstreet financial information.
  • Created work flow procedures, system flow procedures, operational procedures and training materials.
  • Used Backbone MVC architecture on client side to create a user centric SPA, which improves overall UI experience.
  • Developed standard program templates based on ADaM requirement.
  • Supported three departmental instances consisting of 12 Windows 2003 servers.
Work History Example # 3
Technical Support Agent
  • Maintained a network of over 4000+ clients, troubleshooting and monitoring network infrastructure, as well as maintaining network stability.
  • Acquired certification on all supported hardware.
  • Provided technical support to customers of Microsoft Windows and Microsoft PowerPoint.
  • Selected as a Microsoft Support Representative through a highly competitive campus recruitment process.
  • Provided technical support to Microsoft customers in the US for Microsoft Outlook and Office setup.
Work History Example # 4
Computer Repair Technician
Best Buy
  • Consulted small businesses in installations of antivirus software and internet security.
  • Performed troubleshooting and repaired PCs after checking all aspects of computer for problems.
  • Utilized diagnostic software to identify specific technical malfunctions with software and hardware.
  • Installed, modified, and made minor repairs on personal and business computers involving both hardware and software.
  • Handled any additional troubleshooting/ problem solving required in servicing equipment issues.

5. Highlight Your Technical Support Agent Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your technical support agent resume:

  1. Certified Pharmacy Technician (CPhT)
  2. Certified Phlebotomy Technician (CPT)
  3. IT Information Library Foundations Certification (ITIL)
  4. Network 5 Certification
  5. Certified Information Technology Professional (CITP)
  6. Computer Service Technician (CST)
  7. Basic Life Support for Healthcare and Public Safety (BLS)
  8. International Accredited Business Accountant (IABA)


6. Finally, Add a Technical Support Agent Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing A Technical Support Agent Resume:

Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
Not sure how to make a resume that stands out?
See sample resumes for the job you want
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