Average Technical Support Agent Salary
$30,000 yearly
$14.64 hourly
Updated August 18, 2021
$25,000
10 %
$30,000
Median
$37,000
90 %
What Is The Average Technical Support Agent Salary?
The average technical support agent salary is $30,460 per year, or $14.64 per hour, in the United States. Those in the lower 10%, such as entry-level positions, only make about $25,000 a year. Meanwhile, the top 10% are sitting pretty with an average salary of $37,000. Many of technical support agents seem to be drawn to technology and telecommunication companies. Unless they care more about money, in which case technical support agents tend to work at telecommunication, professional, and technology companies. Even the employees who work in these industries can confirm that's where the money is. Although money is important, a lot of people base their career decisions solely on location. That's why we found that California, Connecticut and New York pay technical support agents the highest salaries.

Average Technical Support Agent Salary By State

The darker areas on the map show where technical support agents earn the highest salaries across all 50 states.

Average Salary

Technical Support Agent average salary by State

StateascdescAvg. salaryascdescHourly rateascdesc
Alabama
$31,369
$15.08
Alaska
$32,651
$15.70
Arizona
$31,084
$14.94
Arkansas
$23,613
$11.35
California
$43,631
$20.98
Colorado
$32,371
$15.56
Connecticut
$41,721
$20.06
Delaware
$37,891
$18.22
District of Columbia
$41,494
$19.95
Florida
$27,180
$13.07
Georgia
$33,591
$16.15
Hawaii
$28,385
$13.65
Idaho
$31,005
$14.91
Illinois
$30,903
$14.86
Indiana
$27,783
$13.36
Iowa
$28,979
$13.93
Kansas
$27,462
$13.20
Kentucky
$28,258
$13.59
Louisiana
$25,587
$12.30
Maine
$32,501
$15.63
Maryland
$35,539
$17.09
Massachusetts
$40,214
$19.33
Michigan
$31,345
$15.07
Minnesota
$32,192
$15.48
Mississippi
$26,590
$12.78
Missouri
$28,421
$13.66
Montana
$24,874
$11.96
Nebraska
$26,738
$12.85
Nevada
$32,296
$15.53
New Hampshire
$32,213
$15.49
New Jersey
$38,962
$18.73
New Mexico
$29,530
$14.20
New York
$41,358
$19.88
North Carolina
$29,240
$14.06
North Dakota
$29,556
$14.21
Ohio
$31,163
$14.98
Oklahoma
$27,217
$13.09
Oregon
$34,601
$16.64
Pennsylvania
$32,445
$15.60
Rhode Island
$37,078
$17.83
South Carolina
$27,095
$13.03
South Dakota
$28,706
$13.80
Tennessee
$27,580
$13.26
Texas
$29,539
$14.20
Utah
$26,793
$12.88
Vermont
$33,633
$16.17
Virginia
$34,608
$16.64
Washington
$33,686
$16.20
West Virginia
$30,298
$14.57
Wisconsin
$31,156
$14.98
Wyoming
$29,086
$13.98

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Highest Paying Cities For Technical Support Agent

0 selections
CityascdescAvg. salaryascdescHourly rateascdesc
Reading, MA
$39,729
$19.10
Maple Grove, MN
$32,176
$15.47
Huntsville, AL
$31,585
$15.19
Tempe, AZ
$31,097
$14.95
Madison, WI
$30,468
$14.65
Round Rock, TX
$29,792
$14.32

The largest raises come from changing jobs.

See what's out there.

Average Technical Support Agent Salary Over Time

Compare salaries for individual cities or states with the national average.

Location
    YearascdescAvg. salaryascdescHourly rateascdesc% Changeascdesc
    2021
    $30,500
    $14.64
    +1.5%
    2020
    $30,000
    $14.42
    +1.6%
    2019
    $29,500
    $14.19
    +1.6%
    2018
    $29,100
    $13.97
    +2.1%
    2017
    $28,400
    $13.68
    +2.1%

    How Much Do Technical Support Agents Make In Different Industries?

    As we previously stated, technical support agent salaries can vary depending on the industry. In fact, our data shows that telecommunication, professional, and technology companies tend to offer much higher salaries for technical support agents. For example, technical support agents make a whopping average salary of $29,190 while working for telecommunication companies. Meanwhile, other people in this field are making $28,182 at professional companies and $26,812 at technology companies. But technical support agents may want to avoid working in the media industry as it offers the lowest average salary at $26,198.
    RankIndustryAverage Technical Support Agent SalaryTechnical Support Agent Salary Range
    1
    Telecommunication
    $29,190
    $23k
    $30k
    2
    Professional
    $28,182
    $23k
    $30k
    3
    Technology
    $26,812
    $23k
    $30k
    4
    Finance
    $26,210
    $23k
    $30k
    5
    Media
    $26,198
    $23k
    $30k

    High Paying Technical Support Agent Jobs

    Average JOB Salary by Field

    Systems Support

    Avg. salary: $59,774

    A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables. They also assist the technology team in designing backup systems and improve existing networks according to business requirements and specifications. They write resolution reports for reference to prevent the reoccurrence of system malfunction and inconsistencies.
    98,954 Systems Support Jobs
    Customer Support Technician

    Avg. salary: $42,372

    A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
    80,769 Customer Support Technician Jobs
    Software Support Technician

    Avg. salary: $76,907

    A software support technician is responsible for resolving software application issues, diagnosing related system failures, and writing resolution reports for reference. Software support technicians must be highly-familiarized with the system's infrastructure and interface to immediately diagnose malfunctions and identify maintenance techniques to prevent the reoccurrence of downtimes and delays. They also assist the system engineers in the configuration and optimization of networks, including the installment of upgrades and patch updates. A software support technician must have excellent organizational and communication skills, especially in navigating computer tools and applications to create support tickets and fix the customers' issues efficiently.
    95,436 Software Support Technician Jobs
    Desktop Support Technician

    Avg. salary: $40,509

    A desktop support technician is responsible for troubleshooting defective computer systems, affecting its performance and efficiency. Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system. They keep documentation of the ticket issue and the resolution for reference and quality improvement. A desktop support technician also configures and updates computer systems and networks for better optimization, as well as conducting regular inspections and monitoring the efficiency of installed programs and patches.
    86,580 Desktop Support Technician Jobs
    Information Technology/Support Technician

    Avg. salary: $48,753

    An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
    111,808 Information Technology/Support Technician Jobs
    Desk Support Technician

    Avg. salary: $45,808

    A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
    101,400 Desk Support Technician Jobs

    Technical Support Agent Salaries By Years Of Experience

    The salary for a technical support agent can vary depending on the years of experience that a person has, from entry level to senior level. Data on how experience level affects total compensation is provided by the Bureau of Labor Statistics (BLS) as part of their National Compensation Survey, which is based on factors such as knowledge, complexity, contacts, and environment.

    Which Companies Pay Technical Support Agents The Most?

    If you insist on knowing when your check is going to come and for how much, then you'd be better off working for companies like Hewlett-Packard and Salesforce as they offer the highest salaries for technical support agents.
    Company
    LogoRankCompanyAverage Technical Support Agent SalaryTechnical Support Agent Salary Range
    1Hewlett-Packard
    4.8
    $51,289
    $24k
    $54k
    2Salesforce
    4.8
    $40,175
    $24k
    $54k
    3PaR Systems
    4.5
    $38,281
    $24k
    $54k
    4U.S. Bank
    4.8
    $34,477
    $24k
    $54k
    5Aerotek
    4.0
    $32,737
    $24k
    $54k
    6Kelly Services
    4.5
    $32,024
    $24k
    $54k

    Recently Added Technical Support Agent Salaries

    Location
    CompanyascdescJobascdescLocationascdescDate AddedascdescSalaryascdesc
    Peopleshare Inc.
    Tech Support Agent
    Tech Support Agent
    Hagerstown, MD
    08/05/2021
    $31,305
    08/05/2021
    Customer Technical Support Agent
    Cottage Grove, WI
    08/05/2021
    $37,566
    08/05/2021
    Alarm Tech Support Agent
    Orem, UT
    07/31/2021
    $29,218
    07/31/2021
    Remote: Tech Support Agent
    Miami, FL
    07/30/2021
    $22,957
    07/30/2021
    Remote: Tech Support Agent
    Memphis, TN
    07/30/2021
    $22,957
    07/30/2021
    Remote: Tech Support Agent
    Savannah, GA
    07/30/2021
    $22,957
    07/30/2021
    Remote: Tech Support Agent
    Nashua, NH
    07/30/2021
    $22,957
    07/30/2021
    Remote: Tech Support Agent
    Houston, TX
    07/30/2021
    $22,957
    07/30/2021
    Onshore Outsourcing
    IT Support Agent I and
    IT Support Agent I and
    Crockett, TX
    07/20/2021
    $22,957
    07/20/2021
    Onshore Outsourcing
    IT Support Agent I and
    IT Support Agent I and
    Glennville, GA
    07/20/2021
    $22,957
    07/20/2021

    Average Technical Support Agent Salary by Demographic

    Technical Support Agent Gender Pay Gap

    male-income
    Male Income
    $29,228
    female-income
    Female Income
    $28,287
    Median Technical Support Agent Income by Race
    Asian technical support agents have the highest average salary compared to other ethnicities. Black or african american technical support agents have the lowest average salary at $27,995.
    $31,000
    $30,000
    $29,000
    $28,000
    $27,000
    Unknown
    White
    Black or African American
    Asian
    Hispanic or Latino
    Ethnicityascdesc
    Salaryascdesc
    Unknown$28,017
    White$28,597
    Black or African American$27,995
    Asian$30,587
    Hispanic or Latino$28,590
    Average Technical Support Agent Salary by Education Level
    Technical support agents with a Masters degree earn more than those without, at $34,320 annually. With a Bachelors degree, technical support agents earn a median annual income of $31,513 compared to $29,228 for technical support agents with an Associate degree.
    $35,000
    $33,000
    $31,000
    $29,000
    $27,000
    High School Diploma or Less
    Master's Degree
    Bachelor's Degree
    Some College/ Associate Degree
    Educationascdesc
    Salaryascdesc
    High School Diploma or Less$28,762
    Master's Degree$34,320
    Bachelor's Degree$31,513
    Some College/ Associate Degree$29,228