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Top 50 Technical Support Agent Skills

Below we've compiled a list of the most important skills for a Technical Support Agent. We ranked the top skills based on the percentage of Technical Support Agent resumes they appeared on. For example, 18.9% of Technical Support Agent resumes contained Customer Service as a skill. Let's find out what skills a Technical Support Agent actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Technical Support Agent

1. Customer Service
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high Demand
Here's how Customer Service is used in Technical Support Agent jobs:
  • Worked directly with Service Delivery Manager to provide superior customer service.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Demonstrate excellent verbal and written customer service.
  • Experience supporting wireless internet, and cellular phones * Received several awards for highest resolve rate and customer service excellence.
  • Answer incoming telephone calls from customers that are having difficulties with their service with first class customer service.
  • Provide quality customer service skills to ensure that the customer is satisfied with their experience with us.
  • Maintained all phone calls with a perfect score concluding excellent customer service was given.
  • Provide customer service and technical support to process lump sum refunds for product issues.
  • Provided exceptional customer service, offered discounts when appropriate and up-sells when needed.
  • Provided customer service to assist with 4g and 3g broadband services.
  • Provided excellent customer service on all RTS client calls.
  • Build rapport with customers and provide excellent customer service.
  • Answered inbound calls and provided stellar customer service.
  • Provided technical phone assistance and stellar customer service for users of Lacerte Tax Preparation Software, including installation, troubleshooting and usage
  • Provided customer service resolution for technical issues and usability concerning the Fedex.com website and software services.
  • Learned troubleshooting essentials and customer service phone etiquette.
  • Provide excellent customer service * Take care of customers' issues in a timely manner * Meet statistical expectations
  • Answer phones, troubleshoot, take detailed customer notes, customer service, de-escalation
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Experience with softphones and customer service.

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1,539 Customer Service Jobs

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2. Internet
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high Demand
Here's how Internet is used in Technical Support Agent jobs:
  • Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs, internet connectivity issues and data recoveries.
  • Executed integrated solutions, troubleshooting and resolving computer and internet connectivity issues.
  • Provided telephone support for Cable DSL internet customers of Charter Communications.
  • Assisted customers with technical issues they experienced with their cable, Internet, phone, or the programming of a remote.
  • Worked as a tech support agent for Verizon FiOS customers, helping them with internet, TV, and phone troubles.
  • Received inbound calls from customers and provide technical support for the fiber optic TV, Internet, and phone service.
  • Assisted customers in repairing broken or faulty internet connections and provided over the phone computer and internet technical support.
  • Supplied technical support for business and residential customers with video, cable internet, and VoIP phone services.
  • Supplied merchants and representatives with technical support for credit card terminals, internet gateways and POS systems.
  • Assisted Sprint customer with various steps needed in troubleshooting their cellular phone or wireless internet card.
  • Assist customers in fixing their internet, phone, and cable services.
  • Answered product questions with up-to-date knowledge of sales and DSL internet promotions.
  • Assist our customers over the phone with their internet services
  • Helped with there questions on Internet and computers.
  • Answered incoming calls to call center, assist customers with connection To the internet and send them computer modems.
  • Work to assist Verizon Wireless customers with resolving connections to the internet, modems, and wireless wifi connections.
  • Resolved technical issues involving Verizon Fios phone, TV, and internet services over the phone.
  • Handled inbounds calls for repair of service; cable, internet, and phone.
  • Handled an average of 50+ calls a day Assisted callers with connecting their Mac devices hardwired and wirelessly to the Internet.
  • Contract for Verizon Fios Inbound calls fixing internet, television, and telephone issues.

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208 Internet Jobs

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3. Technical Support
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high Demand
Here's how Technical Support is used in Technical Support Agent jobs:
  • Provided BellSouth consumer customers with excellent technical support for Digital Subscriber Line services.
  • Provided Level II technical support and resolve escalated customer problems.
  • Provided qualified professional technical support to internal and external customers with audio/web issues, resolved the issue, and documented calls.
  • Worked with a team of technical support agents and was responsible for reporting to a team lead.
  • Worked in Technical Support Team to provide service to the customers who use DELL XPS systems.
  • Apply payments to clients' accounts for renewals for Anti-Virus software and Technical support.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Answered inbound calls from customers needing technical support for PDA devices.
  • Take calls for Geek Squad to provide Technical Support to clients.
  • Provide technical support to customers via inbound call center.
  • Assist in taking inbound calls for irrigation technical support.
  • Provide technical support for resolution of desktop/workgroup related problems initiated by internal customers.
  • Provided effective and consistent technical support *Researched technical solutions.
  • Full technical support of laptop computers, software and hardware including experience with Citrix systems.
  • Helped customer's with their technical support issues related to the Quicken software program.
  • Provide technical support for all Delhaize America companies within the United States.
  • Supplied technical support for ios devices, Inbound call center
  • Answered technical support for Sony Playstation.
  • Provided online technical support for domestic and international clients Provided personalized tutorials for clients Individually troubleshot major technical issues
  • Provide technical support to Sprint/Nextel customers, Offline assistance for peers and new-hires, Assist supervisor with coachings and call monitoring

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2,767 Technical Support Jobs

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4. Computer Hardware
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high Demand
Here's how Computer Hardware is used in Technical Support Agent jobs:
  • Demonstrated aptitude and knowledge of personal computer hardware/software.
  • Troubleshooted and repaired software and computer hardware.
  • Provided assistance with computer hardware, computer software, printing, program installation, word processing, email and operating systems.
  • Assisted Dell customers with personal computers, such as troubleshooting main computer hardware, peripherals, and operating system installations.
  • Research and document computer hardware on site at 60 plus school locations in the district for student testing assessment.
  • Handled calls for technical support from 7000 stores for computer hardware, software, prescriptions and related store functions.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Worked directly with Dell end users and business partners in resolving computer Hardware/Software issues.
  • Have knowledge of computer hardware and software, as well as printers and cameras.
  • Interact with computer hardware (Printers, Faxes, Copier, etc.)
  • Provide professional development in the use of computer hardware Cabling (Twisted pairs)
  • Provided one on one personal computer hardware and software training.
  • Install, modify, and repair computer hardware and software.
  • Provided computer hardware and software troubleshooting services for clients.
  • Provided computer hardware and software as a re-seller.
  • Experience formatting computers and working with computer hardware.
  • Conducted Computer Hardware support and repair.
  • Assembled and maintained computer hardware.
  • Provided assistance with computer hardware, software and other electronic or mechanical units for Wildblue.
  • Performed installation, diagnosis and repair of all computers Troubleshoot computer hardware and software.

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192 Computer Hardware Jobs

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5. Phone Calls
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high Demand
Here's how Phone Calls is used in Technical Support Agent jobs:
  • Communicated via inbound/outbound telephone calls with consumers/service representatives via work from Home program.
  • Answer telephone calls and assist customers with technical problems, which pertained to computers, televisions, and other electronic devices.
  • Provided technical support via incoming phone calls for FedEx's Canadian/English and United States websites and their mobile web application equivalents.
  • Answered inbound phone calls regarding Verizon wireless customer's technical problems with phones and various internet devices.
  • Respond to telephone calls, e-mail and personnel requests for technical support over phone and desk side.
  • Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
  • Support tier 1 panel service tickets and programming requests from inbound phone calls.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Answered phone calls from customers in a professional and courteous manner.
  • Handled a large volume of phone calls, chat and emails.
  • Provide Tier 1 technical support via phone calls and e-mails.
  • Answer telephone calls from customers seeking guidance on technical problems.
  • Answer phone calls actively and politely.
  • Answer phone calls from customers.
  • Responded expeditiously to emergency phone calls Utilize remote support tools to efficiently reduce user downtime.
  • Handled technical support phone calls for medical software suite, Emdat Medical Documentation.
  • Identified and solved IPhone problems for customers via telephone calls.
  • Handled netflix customer support phone calls.
  • Provide technical assistance with products Answer inbound phone calls Facilitate warranty service on products Applied empathy when needed
  • Answer Phones * Troubleshoot phones * Make orders * Follow up on phone calls * Research Information

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62 Phone Calls Jobs

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6. Trouble Shooting
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high Demand
Here's how Trouble Shooting is used in Technical Support Agent jobs:
  • Job responsibilities included detailed documentation of problems reported, trouble shooting steps, and resulting resolution using problem tracking software.
  • Trouble shooting equipment/operation of digital cable equipment and OnDemand services.
  • Provide technical support and customer service for Kodak retail Photo lab systems, specializing in remote support and hardware trouble shooting.
  • Trouble shooting with customers concerning outages with internet routers, ONT boxes, television services, and telephones.
  • Trouble shooting of in home service products, customer inquires, problem solving, and payments.
  • Performed data entry for all incoming calls documenting issues and technical trouble shooting.
  • Trouble shooting for home phone service, home security systems, cable and internet
  • Assisted customers with billing and technical trouble shooting issues for Direct TV.
  • Followed trouble shooting guides to help resolve our customers needs and concerns.
  • Provide tier 1 technical support trouble shooting audio and web conferencing.
  • Tracked, documented and retrieved call information and trouble shooting.
  • Trouble shooting Outlook express and ability to change SMTP server.
  • Provided quality customer support by trouble shooting over the phone.
  • Log detail notes of trouble shooting steps.
  • Assisted with trouble shooting and technical issues.
  • Walked customers through trouble shooting steps.
  • Trouble shooting and problem solving expert.
  • Trouble shooting, owned incoming and outbound calls, payment processing, fixed fallouts in the system, Data Entry
  • Trouble shooting over the phone with customers assisting them with their landline, data, or cable tv issues.
  • Program Iwireless Provide assistance and guidance on Trouble shooting cell phones.

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53 Trouble Shooting Jobs

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7. Email
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high Demand
Here's how Email is used in Technical Support Agent jobs:
  • Communicated with customer via phone, email and chat taking ownership of interaction with customer until resolution is accomplished.
  • Used Ticketing system to write concise, informative tickets documenting customer interactions as well as accurate responses to customer's emails.
  • Provided remote support to a number of small and medium business clients across the United States via phone and email.
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
  • Performed troubleshooting on devices, fixed errors in accounts, walked customers through billing errors and email set ups.
  • Provided technical support of all hardware, systems, and applications for critical BlackRock employees via phone/email.
  • Provided support of dedicated and virtual Linux and Windows servers for web hosting and email.
  • Helped customers to set up email accounts and adjust settings for internet and email.
  • Used various types of tools to reset email passwords, and troubleshoot customers services.
  • Help customers with their email issues that they have with their internet services.
  • Walked Customers threw setting up service, Configuring Email programs and setting Homepages.
  • Assisted customers with technical issues via email, live chat and telephone.
  • Processed numerous emails that would come in to the team mailbox.
  • Assisted customers in troubleshooting and configuring email and fax.
  • Respond to email messages for customers seeking help.
  • Process nightly reports for team stats and emails.
  • Resolved issues through telephone and email.
  • Assisted customer via phone and email.
  • Assist in basic troubleshooting of modems, routers, TV's, STB's, emails, and telephones.
  • Responded to general device inquiries via email, phone and web chat.

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416 Email Jobs

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8. Tech Support Agent
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high Demand
Here's how Tech Support Agent is used in Technical Support Agent jobs:
  • Promoted to Level 3 Technician -Helped tech support agents when they did not know what to do on their phone calls.
  • Started as a tech support agent handling higher education calls related to LMS, Windows, Mac and hardware.
  • Mentor Coach Coached tech support agents on how to lower their average handle time while maintaining good quality scores.
  • Assist tech support agents while on calls with customers via general questions line or floor walking.
  • Achieved the title of tech support agent within first few weeks of training.
  • Supervised tech support agents while helping find solutions for unresolved issues.
  • Developed technical support intranet for use by 300 tech support agents.
  • Team Manager: Provided Call Center Management to tech support agents.
  • Make sure tech support agents showed adherence and followed their schedules.
  • Received calls for Verizon Wireless as a tech support agent.
  • Started as VIZIO Electronics Tech Support Agent.
  • Job Duties - I was a tier 1 tech support agent taking inbound calls from the queue daily.
  • Worked as a tech support agent for a home automation system called Iris by Lowes.
  • Level 2 technician, which involves: supervising and teaching others-tech support agents.
  • level 2) * Fixed customers internet equipment as a tech support agent.

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4 Tech Support Agent Jobs

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9. Remote Access
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high Demand
Here's how Remote Access is used in Technical Support Agent jobs:
  • Provide customers with quality remote access, BlackBerry support
  • Resolve and diagnose software issues including known issues, Error messages, patches, installation, with Remote access capability.
  • Identified and corrected or advised, on operational issues in client computer systems with the use of remote access.
  • Experience using remote access tools to assist customers with configuring internet, and e-mail properties.
  • Provided customer service through Live Chat, remote access, email, and phone inquiries
  • Provided technical support over the phone and through remote access for HPE customers
  • Provided special assistance to support remote access in adherence to company standards.
  • Used remote access tools to further troubleshoot issues for the customer.
  • Used remote access to perform troubleshooting when needed.
  • Experience with Remote Access to resolve customers/business issues.
  • Provided support for customers via Remote Access.
  • Resolve by Programming through Remote Access.
  • Used remote access programs (E.G.

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40 Remote Access Jobs

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10. Fios
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high Demand
Here's how Fios is used in Technical Support Agent jobs:
  • Demonstrated ability to analyze and troubleshoot FIOS service applying inductive and deductive reasoning in a timely and courteous manner
  • Provide help desk support for Verizon customers that have issue with their FiOS data, video and voice service.
  • Provided technical support for video, telephone and internet services for Verizon FiOS customers on a national level.
  • Diagnose and resolves technical hardware and software issues involving Verizon FiOS data, video and voice services.
  • Assist customers with technical problems with their data, telephone, and video FiOS service.
  • Provide support to Verizon DSL and Verizon FIO Business, Verizon FIOS customers.
  • Provided technical support for Verizon FIOS television, internet, and telephone services.
  • Act as phone Technical Support Agent for the Verizon FiOS customer base.
  • Provide technical support over the phone to Verizon FiOS customers.
  • Provided customer service for Verizon FIOS TV equipment and services.
  • Trained for calling center team with Verizon FiOS.
  • Support of Verizon FIOS residential and business services.
  • Answered inbound calls assisting customers with technical support for Fios phone, internet, and TV.
  • Assist customers with programming and synchronizing FIOS remote controls to customers specific television brands.
  • Answered incoming phone calls from customers regarding Verizon Fios service/ 50 calls daily.
  • Provided customer support with Verizon Fios television who had video and audio issues.
  • Trained to be a Tier 2 Technical Support Agent for Verizon FiOS.
  • Educated customers with the Verizon Fios system.
  • Contract for Verizon Fios and Verizon Business HSI
  • Provided technical support for Verizon FiOS customers Maintained a 12 minute FLA for each call Used software toolset to determine service issues

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11. Apple
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high Demand
Here's how Apple is used in Technical Support Agent jobs:
  • Provide quality Technical support for iPhone, iPod, Mobile Me, Apple computers, and iTunes users.
  • Assist 120+ customers per month with product and technical support across all Apple applications.
  • Provide live over the phone tier 2 technical support for Apple hardware and software products
  • Take incoming call from Apple customers and answer various question about apple product.
  • Provided service to Apple iPod customers with help and advice about their products.
  • Managed call flow and responded to technical support needs of Apple customers.
  • Receive inbound calls from customers regarding technical help with their apple devices.
  • Provided technical support and service for Apple products and other cellular devices.
  • Provided tier 1 technical support to Apple iPod and iPhone customers.
  • Attended escalation calls apart from taking normal calls for Apple customers.
  • Performed phone tech support duties for Apple products for customers.
  • Fix all Apple products with efficient troubleshooting techniques and procedures.
  • Gained extensive knowing of apple products and services.
  • Answer calls about technical support for apple products.
  • Preform various troubleshooting tasks on various apple products
  • Provided technical support for Apple Computer Systems.
  • Diagnose and troubleshoot Apple Hardware and Software.
  • Provide technical support and customer service for Apple Computers Home loan consultant for home owners
  • Searched for solutions to different types of issue using apples kbase system.
  • Answered and handled calls to fix issues with Apple ios devices.

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144 Apple Jobs

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12. Mac
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high Demand
Here's how Mac is used in Technical Support Agent jobs:
  • Assisted clients with technical support of software/hardware issues regarding Apple products including iPod, iTunes, iPhone, and MAC OS
  • Provide desktop support for workstations and Laptops running Win 2000 and XP and Vista and Mac OS X.
  • Educated end users about how to resolve basic technical problems with the Mac OS X operating system.
  • Supported staff & students with hardware & software issues on both Windows and Mac OS platforms
  • Set up more than twenty services a day for customers to get their machines repaired.
  • Assisted retail customers via inbound call center with Kodak Picture Kiosk Windows based machines.
  • Answer inbound calls in support of customers' Mac and iTunes troubleshooting needs/how-to questions.
  • Supported EarthLink software on all operating Systems for PC as well as Macintosh Computers.
  • Worked on both Windows and Mac OS 9.4 and 10.0 versions of software.
  • Provided assistance to customers of CVS Pharmacy retail stores for pharmacy related matters.
  • Diagnosed and solved advanced Internet connectivity problems on Mac and Windows machines.
  • Update and confirm customer as registered Mac owner and troubleshoot as needed.
  • Maintained diplomacy and tact when dealing with upset or escalated calls.
  • Provide phone troubleshooting support to end users of Macintosh computers.
  • Diagnose and repair issues with Mac OS 8, 9, and 10.
  • Configured Microsoft and MAC operating systems for dialup connections.
  • Provided Apple Ipod customers Support on Mac or Windows based computers.
  • Worked in clean room Soldering media and did rework operation Machine operator for making tracks on CD discs.
  • Log every call using Siebel Set up appointments with Technician for service calls Meters, Inserters and Folding Machines when needed.
  • Tested out iMac devices to make sure they were active Put identifier passcode into iMac devices to allow Internet access

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448 Mac Jobs

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13. DSL
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high Demand
Here's how DSL is used in Technical Support Agent jobs:
  • Supported business and residential DSL internet for Frontier Communications.
  • Assisted customers in identifying and resolving DSL issues effectively.
  • Supported DSL internet services for residential customers
  • Work with DSL internet by helping customer set up their new internet helping customers set up there modems and routers.
  • Trouble shoots with customers to correct DSL (Digital Subscriber Line) and Cable internet connectivity issues.
  • Processed inbound calls from business customers that were experiencing problems with their internet DSL or email service.
  • Provide telephone support of residential services for internet connectivity including dial-up, DSL and cable modem connections.
  • Utilized company specific software to offer advanced troubleshooting for BellSouth ADSL customers and tier I agents.
  • Run diagnostics test on DSLAM, and Router circuits to determine signal status on customers lines
  • Configure client's equipment to connect to the Internet via modem/DSL Router.
  • Provided technical solutions to DSL customers over the phone.
  • Authorized contractor of FastAccess DSL.
  • Used software such as ACSR, GRANDSLAM, COMTRAC, VISION, Microsoft Office Suite.
  • Experience on other contracts that provided over the phone technical support to end-users for DSL and Dialup internet services.
  • Job Description: - Handling calls and troubleshooting company corporate services ADSL-SDSL- FRAME RELAY and ATM.
  • Provided technical assistance online and over the phone to Bellsouth customers for ADSL services.
  • Install DSL equipment and make all necessary wiring changes to make DSL work.
  • Handled and resolved dsl complaints and technical issues.
  • Provided tech support to customers needing assistance with Verizon DSL service Bridged calls over to other Verizon DSL departments (i.e.
  • Fixed customers dial up internet and computer problems Fixed customers DSL and computer problems Overnight tech support

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5 DSL Jobs

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14. Setup
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high Demand
Here's how Setup is used in Technical Support Agent jobs:
  • Provided basic to highly complex technical support to resolve wireless carrier activation and setup process.
  • Performed diagnostics on network connectivity and setup permissions for users.
  • Conducted analysis and troubleshooting for network errors upon installation setup.
  • Supported customers on setup and other technical problems of their Apple computers, iPhone, iTunes, and other apple products.
  • Provide technical assistance to Premise Technician and I&M technician * Support Static IP setup for business on 2wire Gateway.
  • Assist customers with setup and connection of high speed Internet service including installing /uninstalling hardware and related software and drivers.
  • Walk customers through performing technical support and setup on televisions, tablets, sound bars, and Blu-ray players.
  • Helped customers via inbound calls with technical issues related to DirecTV setup, reception, and other technical issues.
  • Assisted with network setup, resolving NAT issues, opening and forwarding firewall ports.
  • Assisted customers with setup, diagnosis, troubleshooting and support for Blackberry phone devices.
  • Install and maintenance local printers, setup networks printer and configure print servers.
  • Assist customers with basic program setup and administrative issues.
  • Assisted with various modem / router setups.
  • Performed troubleshooting on Tivo units and/or environmental factors and walked customers through finding point of failure and/or proper setup procedures.
  • Worked on new project, (DSL Activations Team) that assist new customers in initial setup of equipment
  • Provided email setup support using webmail, Outlook and Outlook Express.
  • Created and setup various type of Network topologies for faculty classrooms.
  • Trouble shot browers and printer setup to be used with our software
  • Give help with setup and troubleshooting problems with equipment and software.
  • Explained customer billing and setup recurring credit card payments.

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262 Setup Jobs

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15. Software Issues
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average Demand
Here's how Software Issues is used in Technical Support Agent jobs:
  • Diagnosed and resolved technical hardware and software issues involving internet connectivity.
  • Provided resolutions and case analysis to higher level mechanical and software issues
  • Provided troubleshooting for hardware and software issues while identifying network/applications issues.
  • Helped customers resolve their TurboTax software issues as well as answer questions about where their tax return refund was.
  • Provide phone support in the resolution of computer issues related to user, hardware, and software issues.
  • Diagnose and resolve computer software issues via phone and or by remote connection or over the internet.
  • Read and analyzed UNIX log files, and developed solutions to both Apple and third-party software issues.
  • Diagnosed and resolve technical hardware and software issues involving programming, purchases, and equipment
  • Documented every customer's concerns and software issues as well as resolution steps.
  • Provided technical support to diagnose and resolve technical hardware and software issues.
  • Provide technical support for inbound callers with hardware and software issues.
  • Diagnose and resolve technical hardware and software issues with clients.
  • Identify and resolve networking and Microsoft Office software issues.
  • Position required to Troubleshoot Hardware & software issues.
  • Diagnosed and resolved both Hardware and Software issues.
  • Diagnose and resolve technical software issues.
  • Determine hardware and software issues.
  • Call center environment; troubleshot Windows Vista and XP related hardware & software issues.
  • Helped iphone owners solve hardware and software issues.
  • Provided support for html, answered phones, trouble-shooted software issues as well as hardware problems.

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562 Software Issues Jobs

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16. Network Printers
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average Demand
Here's how Network Printers is used in Technical Support Agent jobs:
  • Troubleshooted network printers and client applications on Windows workstations and laptops.
  • Provide troubleshooting of network printers and home printers.
  • Installed, configured and repaired network printers.

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9 Network Printers Jobs

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17. Problem Resolution
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average Demand
Here's how Problem Resolution is used in Technical Support Agent jobs:
  • Provide technical and network problem resolution to customers by performing a question diagnosis while guiding users through step-by-step solutions.
  • Tracked problem resolutions, identified technical failures and communicate with technician to resolve technical issues at premise.
  • Meet customer expectations with problem resolution and escalate confirmed bug/service/feature requests through the established escalation channels.
  • Handled incoming calls and provided thorough troubleshooting/ problem resolution for customers.
  • Used ticketing system for tracking customer interactions and problem resolution.
  • Provide information technology support and problem resolution through phone interaction.
  • Required detailed troubleshooting while guiding customers to problem resolution.
  • Provided technical support and problem resolution to members.
  • Provided problem resolution at first point of contact if possible and escalated any issues, which could not be resolved immediately.
  • Calmed irate callers, repair trust, locate resources for problem resolution, and design best-option solutions for each customer.
  • Assisted customers with any inquires about the product including technical problems, troubleshooting, and problem resolution.
  • Calm angry callers, repair trust, locate resources for problem resolution and design best option solutions.
  • Handle problem resolution which may require follow-up and/or escalation to a higher level of expertise.
  • Assessed and resolved diverse technical issues associated with IBM hardware, including extensive problem resolution.
  • Provided thorough support and problem resolution for customers both in English and in Spanish.
  • Maintain problem resolution information in Dell's Solution tool.
  • Provide problem resolution support for peers and technical associates.
  • Provide thorough support and problem resolution for customers.
  • Provided patient, prompt and courteous problem resolution.
  • Supported customers having data connectivity issues.Provided thorough support and problem resolution for customers.

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225 Problem Resolution Jobs

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18. Windows XP
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average Demand
Here's how Windows XP is used in Technical Support Agent jobs:
  • Gained extensive Microsoft Windows XP, Vista support training, and an excellent understanding of networking and router and modem setup.
  • Managed support for Windows XP, Vista, and Windows 7, IE6-10, Google Chrome, Firefox, Safari.
  • Provided Support for Windows Vista, Windows XP, Office 2003 and 2007, Printers, Internet and wireless issues.
  • Solved different issues involving Windows XP to Windows 8, and Macintosh operating systems by troubleshooting software and hardware issues.
  • Provide technical support to customers to resolve user concerns with specific applications, including windows XP, Microsoft office.
  • Provide software and hardware support for proprietary systems on Windows 95, MSDOS, Windows 2000, Windows XP
  • Included in my responsibility: solving different software issues involving Windows ranging from Windows 5 to Windows XP.
  • Worked with MAC OSX, Windows XP, and Windows Vista connection and network card issues.
  • Experienced with Windows XP, Windows Vista, Windows 7, and Windows 8 operating systems.
  • Provided support for Windows XP and Windows 7 Enterprise 32-bit and 64-bit operating systems.
  • Provide Windows XP/2007 OS, networking and software application support to the DoD-DFAS organization.
  • Provided assistance and support to customers with Windows XP and Vista operating systems.
  • Supported Microsoft Windows XP, Windows Vista, and Macintosh operating systems.
  • Specialized in Windows XP troubleshooting, networking, and installation.
  • Used software tools including: Windows XP Pro.
  • Supported WINDOWS NT 4.0, WINDOWS 2000, WINDOWS 98, Windows XP, Windows 95 workstations.
  • Support Windows Vista, Windows XP, Windows 2000, Windows ME, and Windows 98.
  • Provided technical support for Microsoft and was a lead consultant in the Windows XP Service Pack II rollout.
  • Utilized Windows XP, Samson, FDT, MS outlook and Citrix.
  • Support for wiTECH application provided and configured on Windows XP, Windows Vista, and Windows 7 wireless pcs and desktops.

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21 Windows XP Jobs

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19. OS
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average Demand
Here's how OS is used in Technical Support Agent jobs:
  • Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas.
  • Obtained general understanding of OS and application operations related to company offered services.
  • Provided after-business-hours assistance with billing statements and deposit placements.
  • Fostered customer satisfaction through timely follow-up.
  • Worked with up-to-date and obsolete software, assisting wherever possible to provide the customer with service to match their product.
  • Recorded and tracked issues in company database and monitor compliance with data; closed tickets when job completed in Remedy.
  • Point of contact for technical problems, perform troubleshooting tasks, problem diagnosis, resolution, or escalation.
  • Keep a positive attitude and a pleasant tone over the phone even under pressure at all times.
  • Take software home for close study to be able to assist with new sales and operations.
  • Provided training to clients in the use of system and applications as related to device OS.
  • Assist Costco member is setting up products such as TV, Computers, Printers ETC.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Generate quality sales leads through effective prospecting for optimal closure rates with transferred calls.
  • Involved in employee training program which included composing curriculum and instructing classes.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Maintain patience and composure in the face of difficult tasks.
  • Diagnosed and repair desktops, laptops and peripheral devices.
  • answer questions, troubleshoot, and offer gaming console solutions in a positive/professional manner while working 10 hour shifts.
  • Promoted to Tier 2 Agent, troubleshooting Level II software and diagnosing hardware issues for iPhone.
  • Performed troubleshooting and diagnostic testing for all smartphone devices.

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1,153 OS Jobs

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20. Data Entry
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average Demand
Here's how Data Entry is used in Technical Support Agent jobs:
  • Provided excellent customer service and data entry.
  • General data entry/ notating customer accounts.
  • Job duties included data entry, filing, tech support, customer service, team work and leadership skills were required.
  • Answer phones, access technical components of the phone with customers; detail billing; data entry and excellent customer service.
  • Answer inbound calls; Place outbound calls; Transfer to appropriate department; Data entry/modification; Provide technical assistance
  • Job duties included data entry, customer service, tech support and the training of other associates.
  • Performed Data Entry on daily basis, created daily, weekly and monthly reports using MS Excel.
  • Provided customers with product selection and purchase inquires, updating of billing information and data entry.
  • Checked emails and chats, and used a lot of data entry skills.
  • Complete data entry associated with downloading, including confirmation of test signals.
  • Develop training procedures for new hires on data entry into CyberDefender DB.
  • Referenced technical information, data entry, and customer service.
  • Performed tasks such as data entry and troubleshooting.
  • Performed office duties such as data entry.
  • Provide users with technical support for computer problems * Data Entry
  • Multitasked data entry with calls received.
  • Trouble Shoot Schedule Appointments Transfer Call to the Correct Departments Data Entry
  • Provide Excellent Customer Service Data Entry Proficient Achieved daily expectancy Maintenance New Century Cellular Devices Keep Records of Supervisor Calls
  • Greet Customers Place Commitment Call Backs As Needed Provided Customer Warranty Service Data Entry Documented Customer Issue And Resolution .
  • Phone-based technical support for HP Brios and Vectras Maintenance of personal computer systems Customer Service Secretarial Work Alpha-numeric data entry

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138 Data Entry Jobs

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21. Voip
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average Demand
Here's how Voip is used in Technical Support Agent jobs:
  • Promoted to SME (subject matter expert) specialty queue to support Tier 2 and Field Technicians on FTTP/FTTN and VoIP.
  • Provided remote support via customer's home networks to make our VoIP routers work properly.
  • Provided technical support for phone (CVOIP), cable and internet (IPDSL)
  • Supported and analyzed AT&T U-Verse Internet, TV and CVOIP services.
  • Configured routers to allow the VoIP traffic through on customer's network.
  • Troubleshooted internet connectivity, VoIP and Digital TV issues.
  • Experience supporting PSTN, and VOIP phone systems.
  • Call center for Internet and VoIP phone support.
  • Assisted clients in connection with 8X8 VOIP devices.
  • Coordinate VOIP, IPTV and home networking solutions.
  • Provided technical support for customers VoIP routers.
  • Support of cloud base VOIP systems.
  • Maintained VOIP office phone system.
  • Configure & maintain VOIP systems and AT&T PBX.
  • Used extensive diagnostic and problem solving abilities to identify then resolve hardware, software, Voip, and network errors.
  • Assisted VoIP users to troubleshoot and optimally configure their Vonage devices to their home and small office networks.
  • Assisted customers with setting up SMTP and assisting with their Voip and ATA devices.
  • Provide support for cvoip line activation and feature configuration.
  • Interacted with customers by providing technical support with regards to Home Networking, C-Voip, TV- DVR, and login issues.
  • Reported to team supervisor as a set-top box, voip, and broadband technical support agent.

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110 Voip Jobs

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22. Billing Issues
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average Demand
Here's how Billing Issues is used in Technical Support Agent jobs:
  • Answered customers billing issues and processed payments
  • Process inbound calls to service billing issues, coordinate payment arrangement, and basic troubleshooting for network and device discrepancies.
  • Educated customers about their bill, resolved billing issues, answered technical questions and resolved general account issues.
  • Supported 50-70 customers over the phone with technical and billing issues for DirecTV equipment.
  • Assisted customers with billing issues, equipment programming, and other technical issues.
  • Achieved a high contact resolution rate for incoming technical and billing issues.
  • Transfer customers to correct department if they have questions about billing issues.
  • Assisted customers and clients with technical issues and billing issues.
  • Helped customers with their technical cellular and billing issues.
  • Assisted Customers with billing issues over the phone.
  • Assisted customers with billing issues and service upgrades.
  • Assist and resolve billing issues for clients
  • Resolved billing issues or complaints.
  • Handled billing issues and concerns.
  • Help customer with billing issues.
  • Assist customers with billing issues.
  • Account and billing issues, etc.
  • Answered inbound calls for Verizon Wireless regarding billing issues, plan changes, and insurance claims.
  • Resolve billing issues, refunds, upload address book using .csv file format, and reports using Excel spreadsheet.
  • Answer back to back calls Troubleshooting customer issues Process Refunds Assist customers with placing orders Assist customers with billing issues

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17 Billing Issues Jobs

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23. High Volume
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average Demand
Here's how High Volume is used in Technical Support Agent jobs:
  • Answer phone calls in high volume call center while maintaining a positive attitude throughout calls to ensure excellent client service.
  • Handled a high volume of incoming calls from parents, students, and teachers involving accounts, and computers.
  • Handled Level 1 and Level 2 technical support calls when needed to support high volume incoming calls.
  • Maintained high service level in a high volume inbound call environment while simultaneously providing support via email.
  • End user support of LCD monitors and touch screens in a high volume inbound call environment.
  • Support for all products of Time Warner Cable customers in a high volume call center environment.
  • Calm angry callers, repair trust, managed a high volume workload within a deadline-driven environment.
  • Take a high volume of incoming technical support calls from current Dish Network customers.
  • Serve as the primary interface to customers in a high volume call center environment.
  • Handled high volume inbound calls for customers experiencing internet problems for client BellSouth.
  • Express ownership, advocacy and empathy to customers with each high volume call.
  • Handled an average of 50+ calls in a high volume call center environment.
  • Provide customer support for well-known telecommunications contract in a high volume call center.
  • Performed as a technical support agent for a high volume call center.
  • Manage a high volume work load within a deadline driven environment.
  • Provided customer service support for a high volume inbound call center.
  • Logged all customer calls in high volume call center.
  • Promoted to Apple sales representative by demonstrating high volume of sales and by completing Apple certifications.
  • Provide technical support for TurboTax and ATT Uverse customers in high volume call center environment.
  • Maintained a calm, professional demeanor when faced with high demand, high volume workloads.

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48 High Volume Jobs

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24. Communication
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average Demand
Here's how Communication is used in Technical Support Agent jobs:
  • Demonstrated quality communications skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction.
  • Provided outstanding customer service skills through oral and written communication with dedication to customer service experience.
  • Provided prompt, reliable and accurate information to customers while maintaining effective communications during conversations.
  • Managed quality communication, customer support and product representation for each client.
  • Developed effective relationships with all call center departments through clear communication.
  • Use questioning and listening skills that support effective telephone communication.
  • Coached new agents on communication including listening skills and productivity.
  • Provide customer support through technical competence and effective communication skills.
  • Recognized for excellent written, communication and customer service skills
  • Noted for excellent verbal communication with customers.
  • Demonstrated written and oral communication skills
  • Translated press releases from English to Spanish, trained customers in Spanish, and translated many other Spanish communications.
  • Managed and regulated call distribution for the Hertz Reservation Call Center through the use of Rockwell Telecommunication Switching Systems.
  • Stay up-to- date on all communications, processes, procedures in order to better assist the customer.
  • Maintain good communication with team members and callers, giving directions using easily understood and detailed.
  • Provide Cable Technical Support for Cox Communications and up-selling customers to higher services.
  • Escalated issues as needed and maintained communication with customer and technical teams.
  • Used courtesy, tact and discretion in all communications with customers.
  • Suggested changes to improve communications and business efficiencies.
  • Position requirements: Strong verbal and written communication skills.

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1,652 Communication Jobs

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25. Android
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average Demand
Here's how Android is used in Technical Support Agent jobs:
  • Processed inbound calls from current Samsung customers needing assistance with technical support on all current android phones and tablets.
  • Used windows computer systems, while also being well versed in Apple, Android, and Blackberry devices.
  • Assist in trouble shooting for client's website and cellphone app (using the apple and android devices)
  • Educated end users about Google Glass, Android, Nexus 7, iPhone, and iPad.
  • Perform troubleshooting of technology-based issues with windows, Linux, Macintosh, android devices.
  • Level 1 technical support calls for android devices * Remote call team * Floor Support
  • Performed duties as tech support and order management phone agent for Google Android products.
  • Performed technical support for AT&T cell phones, specifically androids.
  • Worked in Billing & Accounts and Android Care department.
  • Provide technical support for android phones
  • Gained knowledge of Office 2013 Mobile Devices including IPhone, Android, Blackberry and Windows Mobile VPN/Home Routers Service Desk Ticketing Systems
  • Identified and reproduced problems with the Line2 application (iOS, Android, Mac & Windows).
  • Support customers with Chromebooks, digital content via Google Play, Google Apps and Android devices.
  • Subject matter expert in Android, iOS, Blackberry.
  • Assisted with Android/ Iphone cell phones and tablets.
  • Support for Verizon wireless products including iPads, iPhones, Android phones and tablets, Windows phone, Blackberry
  • Obtained a Samsung+ certification for Android and samsung devices ranging from Kitkat versions 4.0-4.6.6 to Marshmallow version 6.0.
  • cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers.
  • Provided tech support for Android and Google supported devices Created accounts for new customers Tracked customer interactions
  • Supported PC, MAC( iPhones, computers, and smartphones), and Android smartphones and tablets.

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43 Android Jobs

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26. Service Calls
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average Demand
Here's how Service Calls is used in Technical Support Agent jobs:
  • Used troubleshooting techniques and tools to identify defective products and followed guidelines in issuing service calls/contacts.
  • Processed equipment replacement orders and scheduled appointments for service calls when all troubleshooting steps were exhausted.
  • Processed Hotel reservations and took customer service calls
  • Assisted customers with installation of hardware and software, set up service calls and helped eliminate customers' computer viruses.
  • Provide operational support on average to 90 field technicians a day regarding installations and service calls.
  • Maintained memberships, made payments, sold satellite accessories and programming, and arranged service calls
  • Scheduled service calls for customers when necessary and placed credits on accounts when deserved.
  • Answered all technical inquiries, ordered equipment and setup in home service calls.
  • Scheduled service calls when technical issue could not be resolved via phone.
  • Answer inbound technical and customer service calls from internal and external customers.
  • Received inbound service calls regarding customer accounts due to billing errors.
  • Set up service calls for equipment that could not be fixed.
  • Communicated with third party vendors when outside service calls are needed.
  • Answer incoming customer service calls in a call center environment.
  • Log in service calls for cable issues.
  • Scheduled and follow-up on service calls.
  • Completed inbound customer service calls.
  • Scheduled in home service calls.
  • Handled inbound customer service calls.
  • Set up service calls for the more complex issues I also did up-sells for home improvement

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20 Service Calls Jobs

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27. New Accounts
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average Demand
Here's how New Accounts is used in Technical Support Agent jobs:
  • Performed creation of new accounts using company provided software tools and promotional sales techniques
  • Create new accounts and add accounts to the security groups in Active Directory perform password reset and account unlock.
  • Assist customers in connecting to the internet -Register Customers with new accounts and set up email.
  • Worked with new customers in the development of new accounts and the implementation of new systems
  • Open new accounts and assisted with setting up an online bill pay account.
  • Created new accounts, reset passwords, and configured access for users.
  • Support sales rep in opening new accounts and upgrading existing service.
  • Prospected to obtain new accounts while maintaining relationships with existing accounts.
  • Performed creation of new accounts using company software provided.
  • Set up new accounts and discontinue present accounts.
  • Maintain assigned account bases while developing new accounts.
  • Created and set up new accounts.
  • Assisted with setting up new accounts.
  • Created new accounts for clients.

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3 New Accounts Jobs

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28. Customer Information
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average Demand
Here's how Customer Information is used in Technical Support Agent jobs:
  • Gather customer information and record call transactions using designated company tracking software.
  • Recorded interactions in the system and verified or updated customer information.
  • Enter new customer information into system and updated existing customer information.
  • Entered customer information into database, to effectively assist customer accurately.
  • Gathered and verified all required customer information for tracking purposes.
  • Verified customer information and updated customer interaction log after communications.
  • Log customer information into database.
  • Assisted with billing inquiries and reviewed customer information to verify customer s name, address, and other demographic information.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Log each call in RNT ticketing software, with customer information, issue and actions taken.
  • Obtained customer information and maintained records of contacts, account's, and orders.
  • Gather customer information and determine the issue and evaluating and analyzing the symptoms.
  • Dispatch customer information from Excel to other technicians, for outbound calls.
  • Transferred calls to the appropriate agent, and documenting correct customer information.
  • Trusted with confidential customer information while in a work from home environment.
  • Gather customer information to determine the issue and troubleshoot equipment.
  • Completed supporting paperwork and data entry, accurately captured customer information, created and maintained service reports.
  • Analyzed and programmed customer terminals in high call volume call center environment Maintain customer information within database.
  • Established long term relationships with existing and potential customers Maintained updated customer information within company database.
  • Input customer information into systems Provided technical support to customers over the phone Assisted customers with product knowledge

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12 Customer Information Jobs

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29. Cell Phones
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average Demand
Here's how Cell Phones is used in Technical Support Agent jobs:
  • Performed troubleshooting for Weight Watchers electronic devices used independently and on cell phones.
  • Inform customers about services provided by the company; including advice, recommendations, and warranties regarding their cell phones.
  • Provided prompt resolution to customer inquiries by providing appropriate and accurate information in regards their mobile cell phones.
  • Assisted in solving technical issues that related to computers, cell phones, tables and smart devices.
  • Fix customers internet services, pairing laptops, cell phones, and tablets to wireless connection.
  • Master at basic troubleshooting, and setup of computers, Tablets, and cell phones.
  • Educate and help customers with AT&T products (cell phones and internet).
  • Answered phones and worked diligently to solve customer's technical issues with cell phones.
  • Assist customers with all kinds of support related to cell phones and customer service.
  • Provided customers with technical support for all sprint cell phones and air cards.
  • Received incoming calls from customers having issues with their cell phones and bill.
  • Provided outstanding troubleshooting assistance on cell phones involving a variety of issues.
  • Explain to the customers over the phone or via chat, how to use their cell phones.
  • Take inbound calls for technical issue for cell phones carriers - Delivered resolution in a smart, fast, friendly manner
  • Provide support to customers that was having issues with service of their cell phones and other PDA devices.
  • Trouble-shoot and test cell phones, exchange handsets and process warranty claims for AT&T
  • take various technical support calls regarding cell phones.
  • Answered phone calls Helped fix customer computer issues Gained knowledge about computers and cell phones to better help customers
  • Help customers with internet issues Troubleshoot cell phones for ATT Data Entry for billing and customer notes Best Performance and attendance
  • Recived inbound calls and provided technical support on ipads/tablets, cell phones, and ipods/mp3 players.

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4 Cell Phones Jobs

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30. Directv
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low Demand
Here's how Directv is used in Technical Support Agent jobs:
  • Worked as a technical agent for DIRECTV and developed excellent customer service, public communication technical, sales and retail skills.
  • Guided customers through the set up and activation of their new DIRECTV equipment and addressed any questions or concerns.
  • Assisted DIRECTV Campaign activating customers; made changes to their service packages, took payments and provided technical support.
  • Provided over the phone repair solutions, sales, and customer service for DirecTV customers.
  • Assisted customers with troubleshooting steps to resolve technical issues with their DIRECTV equipment.
  • Provided technical, billing, and retention support for DirecTV customers via phone.
  • Set up times for installation of new receivers and other DIRECTV equipment.
  • Worked in the DirecTV call center located in Tulsa, OK.
  • Recommend DIRECTV packages; process service upgrades and downgrades.
  • Receive inbound calls pertaining to customer's DIRECTV accounts.
  • Provided technical support for DIRECTV Customers using client database.
  • Assist customers having technical problems with DIRECTV equipment.
  • Assist customers with paying DIRECTV bills.
  • Worked as agent on AT&T Broadband and DIRECTV accounts.
  • Answer user inquiries regarding directv technology or hardware operation to resolve problems.
  • Provide superior customer service while assisting customers of Directv with their technical inquires as well as maintaining a balance in metrics.
  • Assisted customers of Directv with regaining use of their satellite television.
  • Experienced in the sales of Directv products.
  • Up sold Directv to 20 people in one day.
  • Provided technical support to Directv customers Resolved billing issues for Directv customers Sold new programming packages to Directv customers

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31. Active Directory
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low Demand
Here's how Active Directory is used in Technical Support Agent jobs:
  • Managed Active Directory accounts and changed their corresponding passwords.
  • Helped maintain basic active directory functions.
  • Provided Password reset, account creations on Exchange, Active Directory, Outlook 2010, and hardware support, AS400 support.
  • Used active directory to manage and identify user accounts, add users to security groups, and reset passwords.
  • Provided administration of various client systems including Active Directory Microsoft Exchange, and Office 365.
  • Resolved technical issues using remote software, Active Directory, and IT Service Management Software.
  • Reset the user's password and setup new user accounts though Active Directory.
  • Created, modified, and deleted user accounts through Windows Active Directory.
  • Pushed out software from Active Directory to Computers on the network.
  • Maintained Microsoft Active Directory account creation, support, and removal.
  • Resolved concerns with software, hardware, and active directory.
  • Created new users and assigned permissions in Active Directory.
  • Created and managed Active Directory and Exchange accounts.
  • Use Active Directory creating / deleting accounts.
  • Perform password resets in Active Directory.
  • Installed and updated business software and operating systems as necessary Managed user profiles and network security groups in Active Directory
  • Managed and created crewmember domain accounts and exchange accounts using Active Directory as well as Exchange Server.
  • Utilized Active Directory and Infoblox for updating PC and printer inventory on the network.
  • Serve as the initial point of contact for any technical issue Installed/Uninstalled software as required Reset password using active directory
  • Worked with applications such as Novell, Outlook, Active Directory, Powerpoint, Word and Excel.

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390 Active Directory Jobs

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32. Tcp/Ip
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low Demand
Here's how Tcp/Ip is used in Technical Support Agent jobs:
  • Performed troubleshooting for PC operating systems, specifically Device Manager and TCP/IP configuration.
  • Provided end user assistance with TCP/IP configuration and wireless router configuration.
  • Gained valuable experience with Dial-Up Networking, TCP/IP, and the importance of concise communication when resolving customer computer issues.
  • Developed exceptional skills with issues relating to connectivity, TCP/IP, LAN, WIRELESS, and spy ware.
  • Set up their TCP/IP settings, router, firewall settings, remove virus and installing new software.
  • Provided advanced support to network and configurations including TCP/IP, DNS Servers, DHCP, Static/Dynamic connections.
  • Provided Networking - TCP/IP Administration and Servers support to corporate clients.
  • Assist members in establishing a connection using modern or TCP/IP connection.
  • Expressed working knowledge of the TCP/IP and OSI Reference Model.
  • Maintained and monitored support for all TCP/IP network configurations.
  • Configured routers, modems, and TCP/IP settings.
  • Network configuration functions TCP/IP-DHCP and VPN.
  • Tracked TCP/IP WAN/LAN connectivity problems.
  • Updated TCP/IP settings including IP address, DNS, WINS, and Gateway.
  • Performed ping, speed, diagnostic tests, TCP/IP resets, etc.
  • Worked with Network concepts/ protocols(TCP/IP, SNMP).
  • Gained knowledge of how DSL operates, Ethernet adapters, PPPoE software, and TCP/IP rip and rebuilds.
  • Handled TCP/IP and subnet mass settings, assisted in placing modems in bridge mode.
  • Restore Fios internet connectivity through TCP/IP, and WAN connection.
  • Reinstall Ethernet Drivers in Mac OSx, Reinstall TCP/IP and Mac Poet, in Mac OS 9.

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33. Knowledge Base
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low Demand
Here's how Knowledge Base is used in Technical Support Agent jobs:
  • Assisted in development of customer-service/software-troubleshooting knowledge base.
  • Created and updated knowledge base documentation for continuous improvement.
  • Resolved issues with users through reproducing the issue in house, or searching the Knowledge Base on the Apple website.
  • Identify trending issues and developing knowledge base articles for tier 1 support to handle known issues.
  • Created and Modified Detail-Oriented Problem Tickets and Knowledge Base Articles used by other Agents and Technicians.
  • Recorded problems to effectively track types of interruptions and build a knowledge base for FAQ's.
  • Research issues using a knowledge base and document these issues using multiple ticketing systems.
  • Update knowledge based on the new models and technologies launched in the markets.
  • Contribute to and create KB (Knowledge Base) documents via Lotus Notes.
  • Control, create and submit knowledge base articles, attend company meetings.
  • Assisted with knowledge based courses for current and new agents.
  • Documented solutions for and administrated knowledge base for all agents.
  • Contribute by creating and updating a support knowledge base.
  • Produce articles for submission into the current knowledge base.
  • Updated knowledge bases and process documents as needed.
  • Responded to customer e-mails within company structure and guidelines Added to and improved knowledge base content to increase customer and employee self-service
  • Utilized knowledge based articles to provide outstanding technical support in a timely manner.
  • Research and resolve customer issues using Remedy Trouble Ticketing System, Knowledge Base and various programs within an multi-platform environment.
  • Implemented the use of a knowledge base for the IT staff for training and general help purposes.
  • Hunt Valley, MD -Supported multiple products for all clients on several platforms -Case logging/Knowledge Base revision

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717 Knowledge Base Jobs

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34. Comcast
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low Demand
Here's how Comcast is used in Technical Support Agent jobs:
  • Performed cosmetic repairs to Comcast equipment.
  • Provide customers with education and opportunities to upgrade or expand their services with Comcast to increase company revenue.
  • Included password resets, accounts moved and Tier II Troubleshooting for all email and Comcast.net issues.
  • Assisted Comcast's customers with technical support for internet services; residential home phone services.
  • Assisted customers with configuring and installing Comcast High- Speed Internet services on their home computers.
  • Assist Comcast customers with Wireless technical issues and provide resolutions appropriate to each case.
  • Promoted and recommended Comcast products and services based on customer needs and interest.
  • Keep clients abreast of any changes to the innovation of Comcast Cable.
  • Demonstrated entry level technical support for Comcast's X1 cable system.
  • Receive incoming calls regarding technical issues for Comcast customers.
  • Answered inbound calls in support of Comcast Digital Voice.
  • Received inbound calls from Comcast Cable customers.
  • Performed supervisor callbacks for Comcast VOIP project.
  • Assist Comcast Cable customers with technical issues.
  • included assisting customers with internet, telephone and television support provided by Comcast.
  • Provided friendly advice to existing customers promoting Comcast s customer oriented image.
  • Handled many different types of customer complaints/inquiries as well as made changes to accounts for Comcast.
  • Process payment via Comcast cust, service
  • Create lec tickets (AT&T, Comcast, TierZero and various 3rd party companies).
  • Trouble shoot Comcast equipment Troubleshoot (home security, internet, cable, and telephone service)

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34 Comcast Jobs

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35. Billing Questions
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low Demand
Here's how Billing Questions is used in Technical Support Agent jobs:
  • Resolved billing questions and issues such as charges, fee's and any other questions the customer had.
  • Provide customer additional support with payments, billing questions, account changes, and products.
  • Handled customer service inquiries, complaints, and billing questions for Verizon DSL customers.
  • Establish a positive communication with customers and assist them with any billing questions.
  • Assist all customer s with any billing questions or complaints they may have.
  • Handle customer inquiries, complaints, billing questions and payment extension/service requests.
  • Offered upgrades on service and assisted with billing questions and concerns.
  • Answer customers billing questions and take billing payments for customers.
  • Answered billing questions and any general questions on their account.
  • Resolve general issues including billing questions regarding Sprint accounts.
  • Assisted customers with technical support and billing questions.
  • Answer basic billing questions and received billing payments.
  • Account from billing questions to adding new service.
  • Answer any or all of cable billing questions.
  • Addressed customer account and billing questions.
  • Answered billing questions and concerns.
  • Addressed with customers billing questions.
  • Resolved technical issues relating to customer's internet, phone, and cable * Answered billing questions and upsold additional services
  • Answered inbound calls regarding technical questions and billing questions.
  • Answer billing questions and upsell Apple products.

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10 Billing Questions Jobs

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36. Account Information
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low Demand
Here's how Account Information is used in Technical Support Agent jobs:
  • Navigate through computer systems to access customer account information, billing information and troubleshooting procedures.
  • Reviewed and updated customer account information.
  • Obtained and verified confidential account information.
  • Entered and retrieved customer account information.
  • Modify account information and account setup.
  • Provided level 1 support for customers surfing the Merrill Lynch website as well as providing them with financial account information.
  • Provide assistance to Sprint customers with device and service issues as well as general account information.
  • Aided customer with account information, including billing and estimated times for service completion.
  • Give technical support to reset systems, reprogram device information and update account information.
  • Update account information for the addition or removal of services to headsets.
  • Provide services to customers, such as order placement or account information.
  • Manage user account information, password resets, and unlocked accounts.
  • Checked billing and other account information that was requested or pertinent.
  • Processed payments, and updated account information within the system.
  • Verify the customers name and account information.
  • Handled personal account information, conducted sales.
  • Provide personalized tech help based on services customer has, verifies account information
  • Provided account information regarding billing, password resets, and dispatches to members house using the Clarify Ticketing system.
  • Assisted customers with troubleshooting cellular devices Handled sensitive customer account information Aimed to give excellent service to every customer
  • Provide account information Resolve issues with service/ troubleshooting Answer questions asked by customer

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4 Account Information Jobs

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37. Samsung
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low Demand
Here's how Samsung is used in Technical Support Agent jobs:
  • Increased Samsung's customer satisfaction by providing outstanding customer service.
  • Call Center, Samsung Galaxy Took incoming phone calls from customers that were experiencing trouble with their Samsung Galaxy phone devices.
  • Serve as Floor Support for over hundred agents whom may have questions over Samsung products which they can not answer.
  • End to End service for all Samsung+ users, used internal tools to diagnose and repair user s devices.
  • Assist Samsung customers by telephone with any issues they might be having with a mobile cellular phone or tablet.
  • Handled and resolved case management issues for Samsung in reference to customer quality and assurance.
  • Answered inbound calls and listened to problems they were having with their Samsung device.
  • Receive inbound calls and make outbound calls on behalf of our brand-name client Samsung.
  • Created tickets and service request for customers through Samsung customer operation system GCIC.
  • Provide Samsung customer with information and technical support for DTV product and services.
  • Answer inbound calls, troubleshoot Samsung devices, and performed data entry services
  • Research simple to complex problems and provide resolution to Samsung customers.
  • Provide Technical Support Services over the phone for Samsung products.
  • Handled first level technical issues on Samsung phones and tablets.
  • Answered phone calls troubleshooting Samsung mobile phones and tablets.
  • Answer inbound calls for Samsung technical Support.
  • Received inbound calls on an automated dialer system regarding technical issues concerning Samsung products.
  • Job Summary: Provided business-to-business technical support for Samsung PCs, Tablets, and Chromebooks.
  • Provided technical support for samsung tablets, printers and laptops over the phone.
  • Employed - Troubleshoot and resolve Samsung device related issues.

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38. VPN
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low Demand
Here's how VPN is used in Technical Support Agent jobs:
  • Connect and troubleshot user PC's using Remote Connectivity - VPN, Dame Ware, WebEx, PING, etc.
  • Assisted customers with troubleshooting complex routing issues ranging from static IP assignment to VPN settings and DMZ hosting.
  • Supported multiple home network platforms, including Cisco VPN client and resolved problems with routers and modems.
  • Assisted customers over VPN with tier 1 technical issues related to phone applications.
  • Supported VPN & Dial-Up remote connectivity with SecurID software and hard tokens.
  • Installed and managed Anti Virus/Spam, Firewalls, and VPN Services.
  • Support for BlueConnect, NetConnect, Verizon UIS VPN's.
  • Configured staff mobile devices for VPN, outlook usage.
  • Assisted customers with Remote Access and VPN issues.
  • Solved client issues with KB through VPN and web research.
  • Supported remote access using Dialup/VPN SecurID
  • Provided technical support to Starwood Corporate Office and remote users for Windows desktop, laptop, VPN, and connectivity issues.
  • Provide technical support mainly pertaining to issues with networking, VPN software, computer security tools (i.e.
  • Performed password reset, agent profile updates, vpn connectivity set- up and created email set-up.
  • Supported and handled all VPN connection issues and wlan issues for traveling users.
  • Provided technical support for VyprVPN, Giganews, and Usenet customers.
  • Utilized VPN to access Citrix Remotely.
  • Managed Nortel and Cisco VPN.
  • Provide support for Tyco Electronics(20,000+ users) Troubleshoot connectivity, VPN, applications, hardware, etc.
  • Used vpn and remote access to troubleshoot and resolve issues.

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246 VPN Jobs

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39. Process Information
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low Demand
Here's how Process Information is used in Technical Support Agent jobs:
  • Interacted with customers to provide and process information in response to inquiries and concerns about products and services.
  • Process information quickly with a high success rate.
  • Provide and process information in response to inquiries, concerns, and requests about products and services Device activations.

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40. CRM
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low Demand
Here's how CRM is used in Technical Support Agent jobs:
  • Created service requests within supplied Customer Relationship Management (CRM) system documents problem definition.
  • Performed routine maintenance tasks on a daily basis * Reported, diagnose, and tracked trouble tickets using CRM software.
  • Achieved and maintained an excellent reputation with our client base in Q2 by creating 400 issues in CRM.
  • Document problems, diagnostics, interactions, next steps, and solutions implementation in a CRM tool.
  • Document all customer interaction using NetSuite 2011.2 CRM software application and Request Tracker ticketing system.
  • Utilized CRM to thoroughly document client's technical comments, technical issues and detailed resolutions.
  • Provided technical support with various Google devices via CRM Systems and over the phone.
  • Use of multiple CRM's to find user accounts, ticket creation and escalation.
  • Managed all CRM functions, also managed a portfolio worth $4.1 million.
  • Documented activities and kept detailed logs of customer's assisted into the CRM.
  • Used CRM and enabled IT to research documents and resolve site issues.
  • Write concise, informative service details within the back office CRM system.
  • Used CRM software to keep track of customer info and problems.
  • Document and log support issues and subsequent resolution in CRM tool.
  • Create tickets and log calls in CRM Remedy application.
  • Used Various Applications such as Clarify and CRM applications.
  • Document all CRM calls into Sales Force.
  • Input customer service and troubleshooting information into SalesForce CRM software Keeping track and status of each machine using Dashboard software.
  • Managed an assigned customer base and an individual ticket queue on Salesforce CRM.
  • Handle billing and slight troubleshooting issues Clarify CRM proficient

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161 CRM Jobs

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41. Business Customers
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low Demand
Here's how Business Customers is used in Technical Support Agent jobs:
  • Assist residential and business customers with installation or troubleshooting broadband internet, digital cable or digital phone systems.
  • Provided hardware and software support to consumer and business customers involving desktop computers and notebooks.
  • Provide 3rd level technical support solutions and technical issue resolution for wireless business customers.
  • Assisted Business customers with their internet connection.
  • Worked on residential and business customers accounts.
  • Acted as liaison between facilities and business customers
  • Provided consumer and business customers with excellent technical support on Digital Subscriber Line Services (DSL).
  • Handled a broad range of customer service inquiries including offering assistance to both business customers and consumers.
  • Use of command line tools to isolate and solve issues, for Residential and Business customers.
  • Received inbound calls from various Verizon Business customers and assisted them with troubleshooting their DSL issues.
  • Communicated with business customers as first point of technical support for QuickBooks and Intuit Online Payroll.
  • Assist all types business customers with technical device issues, finance struggles and general questions.
  • Resolve technical and billing issues pertaining to internet and cable for business customers via phone
  • Researched prospective personal and business customers' basic phone and advanced data needs.
  • Answered 60+ incoming calls from residential and small business customers.
  • Provided technical support for business customers via phone service.
  • Process orders for retail and business customers.
  • Provide technical & sales support to Windstream business customers by troubleshooting issues using multiple computer systems
  • Configure supported routers with static IPS for business customers Differentiating legacy and non-legacy customers.
  • Provided technical support such as modem setup, account access, and network issues for Bellsouth residential and business customers.

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19 Business Customers Jobs

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42. Password Resets
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low Demand
Here's how Password Resets is used in Technical Support Agent jobs:
  • Provided professional, clear and knowledgeable support on a variety of topics, ranging from password resets to advanced application troubleshooting.
  • Created cases regarding orders, password resets through admin support, and dispatches to centers using the SalesForce Ticketing system.
  • Assisted clients with hardware / software installation of new DSL service, email support, password resets and TCP/IP configuration.
  • Assisted customers with internet connectivity, e-mail setups, password resets, and new product upgrades.
  • Resolved issues such as password resets, product installations, account registrations and provided directory assistance.
  • Performed password resets for various user accounts such as Windows, Mainframe, UNIX, etc.
  • Provide Concur technical support including password resets, profile updates and assistance with general questions.
  • Administered and maintained end user accounts, password resets, email setup, and support.
  • Assisted consumers with account inquiries such as billing, password resets, and account suspensions/banishment.
  • Assisted users with profile setups, password resets and locating mailboxes within Lotus Notes.
  • Helped end users with password resets, troubleshooting, and installing software.
  • Assisted with password resets on multiple systems after verifying the customer.
  • Assist with password resets, computer hardware and software issues.
  • Performed password resets for customer on applicable systems.
  • Resolved email related issues such as password resets.
  • Aided end users in password resets.
  • Provided customers with general information and assisted with username and password resets based on policy and procedures.
  • Administer password resets, enable locked / suspended usernames, and provide temporary password.
  • Assist with password resets and webmail setup and support.

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150 Password Resets Jobs

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43. PC
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low Demand
Here's how PC is used in Technical Support Agent jobs:
  • Received high performance ratings for customer satisfaction and Hewlett Packard PC understanding.
  • Remedied several customer concerns regarding PC applications.
  • Conduct training workshops on a wide variety of subjects including Customer Service, Team Work, PC Diagnosis and more.
  • Handle routing Software Pushes for clients, when requested for PC's, Mobile Devices, etc.
  • Logged in remotely to client PC's to both diagnose and resolve various unique software issues.
  • Provided Level 1 Technical Phone Support/Server Support in a Call Center environment to PC/MAC users.
  • Provided customer/technical support to Verizon, Best Buy, and SprintPCS customers.
  • Assisted clients with account issues using client's PC-based computer system.
  • Performed network, PC, hardware, software and peripherals support.
  • Installed and setup operating systems on various PCs.
  • Update PC software for tax offices.
  • Send out Field Service Technicians to company offices that need hardware repaired, from pc's to routers and modems.
  • Provide remote technical support via Team Viewer & LogMeIn Complete trouble tickets on 3rd level escalations of excessive PC viruses.
  • Utilize strong PC troubleshooting, break fix, and problem solving skills in maximizing the uptime.
  • Worked as a PC technician troubleshooting eMachines and Gateway for home computers over the phone.
  • Provide IT support for internal issues pertaining to software and hardware issues on pc platforms.
  • Use knowledge of wireless routers, ip configuring, PC security/firewall software.
  • support for an anti-virus and PC optimization software developer.
  • Assist with troubleshooting on TV, PC, Printers Assist with filling warranty claims with OEM or extended warranty Customer service
  • Offered customers products to aide in maintaining their PC's health (External Hard Drives, Antivirus/Antimalware software).

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1,040 PC Jobs

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44. Lan
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low Demand
Here's how Lan is used in Technical Support Agent jobs:
  • Facilitate resolution of conflicts between private land owners and Bonneville Power Administration.
  • Promoted company plans and equipment, contributed to profitability.
  • Negotiate land rights and easement rights with individual land owners, businesses, County, State, and other Federal Agencies.
  • Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.
  • Formulate new plans and procedures that promote a quicker and more efficient way to complete day to day tasks.
  • Provided support to end users/technicians relating to hardware and software, computer applications, LAN components and peripherals.
  • Handled customer care duties such as billing inquiries, modifying rate plans, bill explanation.
  • Created training plans, supporting materials, and assessment of trainee knowledge and coarse effectiveness.
  • Worked with management at the project level to ensure expense plans are achieved.
  • Provide them with billing and technical support for cell phone plans and equipment.
  • Resolved and/or closed 100+ Federal Land Management Cases in less than a year.
  • Address the needs of both Bonneville Power Administration and the landowner.
  • Bill explanation, payments, service upgrades, and changes.
  • Aided in balance transfers among accounts as inquired.
  • Assisted customers with bill payments and plan changes.
  • Communicate and help adjust current device plans.
  • Conduct negotiations for land rights with property owners from varying cultural and socio-economic backgrounds.
  • Verified and repaired functions of LAN specific features such as multi-room viewing, and TiVo on their PC.
  • Processed equipment orders and plan changes with use of ACSS, Iconic and Info Manager Auto Dialer.
  • Land Liaison: Serve as a liaison between Bonneville Power Administration and property owners.

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785 Lan Jobs

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45. Available Resources
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low Demand
Here's how Available Resources is used in Technical Support Agent jobs:
  • Research required information using available resources while following standard processes and procedures.
  • Assist team member with ensuring effective utilization of available resources.
  • Utilize available resources to identify appropriate solutions for customers.
  • Researched required information using available resources.
  • Handle customer inquires by telephone, research required information with available resources.
  • Researched using available resources, including article database systems and flow charts.
  • Utilized all available resources to research and solve various troubleshooting situations.
  • Researched questions using all available resources.
  • Provide technical support for incoming calls; general troubleshooting Research required information using available resources.

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46. New Agents
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low Demand
Here's how New Agents is used in Technical Support Agent jobs:
  • Prepared and presented Quality Assurance presentations to new agents.
  • Retrieved lost data, investigated accounts, Trained new agents, moderated forums, and performed escalations capable of Tier 2.
  • Mentored new agents on the proper procedures for taking live calls and documenting information properly on the production floor.
  • Assisted in on the job training of new agents after they completed their initial training course.
  • Encourage new employees; mentor new agents and provide valuable knowledge in support of team performance.
  • Monitored and scored calls based on customer experience for new agents and provided constructive feedback.
  • Welcome new agents to the team and meet with them to set expectations for them.
  • Developed technical support documentation, trained new department members, and mentored new agents.
  • Worked with Training Department for team building with new agents and training course.
  • Trained new agents by working with them on the phones.
  • Trained and developed new agents on a daily basis.
  • Performed coaching and mentoring duties for new agents.
  • Required to train and support new agents.
  • Performed mentoring for new agents after training.
  • Provide training to new agents.
  • Assisted with one-on-one training of new agents and provided one-on-one cross training for existing agents learning the Fluor help desk account.
  • Trained new agents to field calls, mutitask, and use advanced technical troubleshooting software.
  • Assist new agents in learning selling techniques and coaching policies to minimize call times.
  • Train new agents to get used to the Teletech software and phone system.

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47. Software Problems
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low Demand
Here's how Software Problems is used in Technical Support Agent jobs:
  • Assisted technical college students and instructors with hardware and software problems, providing troubleshooting for a first call resolution policy.
  • Performed first-level telephone support to identify, track, investigate and resolve computer hardware and software problems and change requests.
  • Performed troubleshooting and repair techniques to counter technical and software problems remotely in units all around the world.
  • Answered inbound customer calls in attempt to troubleshoot, diagnosed and resolve hardware and software problems.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Diagnosed and resolved hardware and software problems in a fast-paced, low budget retail environment.
  • Analyzed and corrected hardware and software problems for a large communication company's employees.
  • Resolved complex software problems via phone and e-mail as a front-line or tier-two agent.
  • Provided answers to clients by identifying software problems while maintaining proper chat etiquette.
  • Read incoming emails from customers about troubleshoot various computer hardware and software problems.
  • Resolved PC hardware and software problems within the Windows environment.
  • Trouble shooting and resolving, ProSeries Tax software problems.
  • Assist users to identify and solve hardware/software problems.
  • Assist customers with troubleshooting hardware and software problems.
  • Trouble-shoot and analyzing hardware and software problems.
  • Documented all hardware and software problems.
  • Resolved computer hardware and software problems.
  • Help employees with technical software problems
  • Receive inbound calls from AOL members, and assist with troubleshooting software problems * Escalate calls to proper department, i.e.

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430 Software Problems Jobs

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48. Iptv
demand arrow
low Demand
Here's how Iptv is used in Technical Support Agent jobs:
  • Provided customer technical support for customers with IPTV, telephone, and internet issues and worked toward resolution of such issues.
  • Diagnosed and troubleshooted technical hardware equipment and software application involving internet connectivity, email clients, IPTV & VOIP.
  • Conduct analysis and trouble shooting via telephones for customers (FTTN/FTTP) high speed internet and IPTV services.
  • Coordinate the clearance/correction of trouble for IPTV, High Speed Internet Access, and VoIP services.
  • Assisted customers with maintaining and correcting HSIA connection, IPTV and VOIP services.
  • Provide assistance on IPTV and VOIP troubleshooting and support.

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49. Wireless Devices
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low Demand
Here's how Wireless Devices is used in Technical Support Agent jobs:
  • Provided customers with information about their wireless devices.
  • Answered chat requests for Sprint Customers concerning billing, plan changes, new sales and technical issues with their wireless devices.
  • Reduced the company s maintenance cost by twenty percent on wireless devices by troubleshooting technical issues with the devices.
  • Handled inbound calls and assisted customers with resolving technical issues with cellular handsets, wireless devices and personal computers.
  • Acted as a front line contact for customers to investigate and resolve issues related wireless devices and services.
  • Provided technical and troubleshooting support on wireless devices and accounts for Sprint customers on new and existing accounts.
  • Advanced Troubleshooting of embedded wireless devices for the business customer as well as government agencies and hospitals.
  • Assisted customers with fixing their wireless devices, by asking probing questions and listening actively.
  • Network setup and troubleshooting of routers, wireless devices, gaming consoles, etc.
  • Provided customers with the newest information about later models of wireless devices.
  • Provide technical support for wireless devices for a major prepaid cellular carrier.
  • Provide technical support for wireless devices and cell phones for apple customers.
  • Assist customers with technical and service issues with their wireless devices.
  • Take inbound calls Solve technical problems for all Verizon Wireless devices.
  • Provided customers with technical support for their wireless devices.
  • Assisted customers with technical issues on Verizon Wireless devices.
  • Helped customers troubleshoot problems with their wireless devices.
  • Assisted Sprint Customers with any technical issues with their wireless devices Answered incoming calls and took accurate messages
  • Corrected misconfigured SSID names on routers, and wireless devices.
  • perform duties of troubleshooting wireless devices; performed team lead duties by assisting manager; inbound and outbound call center.

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54 Wireless Devices Jobs

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50. Alternative Solutions
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low Demand
Here's how Alternative Solutions is used in Technical Support Agent jobs:
  • Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business.
  • Maintain on-going communication with customers, exercising independent judgment while providing alternative solutions.

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6 Alternative Solutions Jobs

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Technical Support Agent Jobs

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20 Most Common Skills For A Technical Support Agent

Customer Service

22.1%

Internet

11.4%

Technical Support

10.3%

Computer Hardware

9.7%

Phone Calls

8.0%

Trouble Shooting

7.6%

Email

5.2%

Tech Support Agent

3.7%

Remote Access

3.4%

Fios

2.4%

Apple

2.1%

Mac

2.0%

DSL

2.0%

Setup

1.9%

Software Issues

1.6%

Network Printers

1.6%

Problem Resolution

1.3%

Windows XP

1.2%

OS

1.1%

Data Entry

1.1%
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Typical Skill-Sets Required For A Technical Support Agent

Rank Skill
1 Customer Service 18.9%
2 Internet 9.7%
3 Technical Support 8.8%
4 Computer Hardware 8.3%
5 Phone Calls 6.8%
6 Trouble Shooting 6.5%
7 Email 4.4%
8 Tech Support Agent 3.2%
9 Remote Access 2.9%
10 Fios 2.0%
11 Apple 1.8%
12 Mac 1.7%
13 DSL 1.7%
14 Setup 1.7%
15 Software Issues 1.4%
16 Network Printers 1.4%
17 Problem Resolution 1.1%
18 Windows XP 1.0%
19 OS 1.0%
20 Data Entry 0.9%
21 Voip 0.9%
22 Billing Issues 0.7%
23 High Volume 0.7%
24 Communication 0.7%
25 Android 0.6%
26 Service Calls 0.6%
27 New Accounts 0.6%
28 Customer Information 0.6%
29 Cell Phones 0.6%
30 Directv 0.6%
31 Active Directory 0.6%
32 Tcp/Ip 0.6%
33 Knowledge Base 0.6%
34 Comcast 0.5%
35 Billing Questions 0.5%
36 Account Information 0.5%
37 Samsung 0.5%
38 VPN 0.5%
39 Process Information 0.4%
40 CRM 0.4%
41 Business Customers 0.4%
42 Password Resets 0.4%
43 PC 0.4%
44 Lan 0.3%
45 Available Resources 0.3%
46 New Agents 0.3%
47 Software Problems 0.3%
48 Iptv 0.3%
49 Wireless Devices 0.3%
50 Alternative Solutions 0.3%
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29,647 Technical Support Agent Jobs

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