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The differences between technical support agents and technical support advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support agent and a technical support advisor. Additionally, a technical support advisor has an average salary of $107,198, which is higher than the $30,389 average annual salary of a technical support agent.
The top three skills for a technical support agent include customer service, email clients and technical support issues. The most important skills for a technical support advisor are customer service, technical support calls, and troubleshoot.
| Technical Support Agent | Technical Support Advisor | |
| Yearly salary | $30,389 | $107,198 |
| Hourly rate | $14.61 | $51.54 |
| Growth rate | 10% | 10% |
| Number of jobs | 177,918 | 186,490 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 43% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support agent specializes in providing computer and system support through calls and correspondence, ensuring optimal customer satisfaction. They are primarily responsible for assisting customers in troubleshooting and evaluating systems to figure out the cause of technical issues and talk them through its corresponding solution. Moreover, an agent must make follow-up calls to ensure that the problem no longer persists or forward them to higher authority personnel when necessary.
A technical support advisor specializes in assisting customers, mainly through diagnosing and solving issues using their product and service expertise. In most companies, they communicate with clients through calls or correspondence. Through this, they get to identify their needs, answer inquiries, give technical advice, troubleshoot problems, and solve issues and concerns, ensuring efficiency and client satisfaction. Moreover, a technical support advisor works together with the company's internal departments to optimize customer support operations and resolve any issues or vulnerabilities in the current procedures.
Technical support agents and technical support advisors have different pay scales, as shown below.
| Technical Support Agent | Technical Support Advisor | |
| Average salary | $30,389 | $107,198 |
| Salary range | Between $23,000 And $40,000 | Between $81,000 And $141,000 |
| Highest paying City | El Cajon, CA | Sacramento, CA |
| Highest paying state | New York | New York |
| Best paying company | HP | Apple |
| Best paying industry | Technology | Technology |
There are a few differences between a technical support agent and a technical support advisor in terms of educational background:
| Technical Support Agent | Technical Support Advisor | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support agents' and technical support advisors' demographics:
| Technical Support Agent | Technical Support Advisor | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.7% Female, 42.3% | Male, 53.6% Female, 46.4% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |