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The differences between technical support agents and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support agent and a technician support tier. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $30,389 average annual salary of a technical support agent.
The top three skills for a technical support agent include customer service, email clients and technical support issues. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Technical Support Agent | Technician Support Tier | |
| Yearly salary | $30,389 | $54,889 |
| Hourly rate | $14.61 | $26.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 177,918 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 37% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support agent specializes in providing computer and system support through calls and correspondence, ensuring optimal customer satisfaction. They are primarily responsible for assisting customers in troubleshooting and evaluating systems to figure out the cause of technical issues and talk them through its corresponding solution. Moreover, an agent must make follow-up calls to ensure that the problem no longer persists or forward them to higher authority personnel when necessary.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Technical support agents and technician support tiers have different pay scales, as shown below.
| Technical Support Agent | Technician Support Tier | |
| Average salary | $30,389 | $54,889 |
| Salary range | Between $23,000 And $40,000 | Between $38,000 And $78,000 |
| Highest paying City | El Cajon, CA | Benicia, CA |
| Highest paying state | New York | New York |
| Best paying company | HP | Scantron |
| Best paying industry | Technology | Technology |
There are a few differences between a technical support agent and a technician support tier in terms of educational background:
| Technical Support Agent | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support agents' and technician support tiers' demographics:
| Technical Support Agent | Technician Support Tier | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.7% Female, 42.3% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |