Technical support agent work from home jobs

We are seeking a motivated IT professional to support our company-wide IT needs as well as maintain and implement changes to our various enterprise software tools. The IT and Enterprise Software Specialist will be the go-to person for colleagues with software or hardware questions or problems. This role will also be responsible for maintaining our network infrastructure and security. Additionally, we will rely on the individual in this role to work with our various enterprise software programs to keep them up to date and implement changes with the goal of enabling better reporting and deeper functionality. Company Summary Bertec is a leading provider of biomechanical testing and training solutions for researchers, clinicians, and athletes. Founded in 1987, Bertec has been at the forefront of the biomechanics industry, developing innovative technology and software that is used in universities, hospitals, sports teams, and research centers around the world. Institutions as varied as Nike, the US Olympic Swimming Team, LA Dodgers, Golden State Warriors, Toyota Robotics, the NIH, Cleveland Clinic, Mayo Clinic, Harvard University, Stanford University, and thousands of others around the world rely on Bertec's tools to assess and analyze human movement, balance, and performance. In addition to its product offerings, Bertec also provides training and support services to its customers. Its team of expert engineers and scientists work closely with customers to understand their unique needs and develop customized solutions to meet their specific requirements. At Bertec, we are dedicated to advancing the field of biomechanics through innovation, collaboration, and a commitment to excellence. We are always looking for talented individuals who share our passion for improving human performance and wellbeing. Department: Operations Reports To: People Systems & Operations Manager Successful Applicants Will Have These Skills Ability to utilize AI tools as a resource to effectively configure Bertec's IT tools and systems, and to troubleshoot a wide range of IT issues. Strong organizational and time management abilities. Excellent verbal and written communication skills. Ability to multitask and prioritize work effectively while interfacing with many internal departments Professional demeanor and customer service orientation. Experience supporting Windows 10/11, Microsoft 365 (MS Exchange and MS Teams), and experience with hardware and software troubleshooting for user devices and office peripherals. Exposure to network and server administration (Linux & Windows), VPN setup, PowerShell, Power Automate, SQL, and Docker Containers. Experience administering and implementing changes in Salesforce, Plexus Online, and/or Helix ALM is strongly preferred. Deep familiarity with best practices related to network security. Experience working with customer and technical support personnel from technology providers. Experience working with payment processing providers. Essential Job Functions Help all employees with software and hardware issues related to IT. Administering our Microsoft 365 environment, including our Teams Phone system. Maintain Bertec's network infrastructure, security, and other IT assets. Utilize technology (software, AI, automation, etc. tools) to help streamline processes and create workflows. Purchase hardware and software as needed for employees as well as network maintenance and upgrades. Train employees on IT security as well as monitor for intrusions and other security issues. Advise the Product and Engineering teams on product ideas and implementations related to your field of expertise. Interface with IT departments in the healthcare industry to answer questions relating to IT security as it pertains to our medical device software. Maintain company website and manage updates in conjunction with Marketing, Sales, Product, and Quality departments. Monitor and administer our license key management system. Qualifications Bachelor's degree in Information Technology, Computer Science, or related field. Proven experience in a large or small company IT role. Excellent communication skills and the ability to work in a collaborative environment. Strong decision making and problem-solving skills. Pay & Benefits · Competitive salary based on skills and experience · Health, dental, and vision insurance · 401(k) plan with 4% company match · Paid time off and paid holidays · Training and professional development opportunities Work Environment Bertec allows a flexible work from home policy. New employees will typically work in office as they are trained and brought up to speed on their job as well as Bertec products and policies. After that point, work from home varies based on job function and responsibilities. This role will be primarily in-office, and in-office work will mainly be performed at Bertec's offices in Columbus, OH.

Neuroradiologist - REMOTE 7on/14off Remote Work schedule: Work one week, off two weeks THE BEST CAREERS. RIGHT HERE @ BROOKLYN'S LEADING HEALTHCARE SYSTEM. MAIMONIDES: TOP TEN IN THE U.S. FOR CLINICAL OUTCOMES We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers . At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neurosciences Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine. The Radiology department is seeking a remote Board Certified/Fellowship trained Evening Neuroradiologists to join our team. You will read 100% Neuroradiology. At Maimonides, we are continuously expanding our services and remain at the forefront of innovative medicine. Our Comprehensive Stroke Center was recently ranked #1 in the United States for patient survival. We are a Level One Trauma Center and Brooklyn's first fully accredited Cancer Center treating patients of all ages. We perform a high volume of imaging for our busy spine services and otolaryngology practices affiliated with the hospital and for other groups seeking high-level imaging services in the borough. In addition to its hospital-based practice, the Radiology department has 2 outpatient imaging centers and a third under construction. We have state-of-the-art imaging equipment and post-processing technology with integrated PACS and Voice Recognition and remote access via VPN for all radiologists. In this role, you will: Provide accurate, timely, and high-quality diagnostic reports during evening shifts (typically 4pm-12am Mon-Fri and weekend coverage). Participate in emergency and trauma imaging interpretation, supporting the hospital's Level One Trauma and Comprehensive Stroke Center. Collaborate with clinical teams (neurology, neurosurgery, ENT, spine services) to provide consultative expertise on imaging findings. Participate in resident teaching and training, providing feedback and educational support as part of the department's academic mission. We require: Board Certified in Diagnostic Radiology A Completed Fellowship in Neuroradiology from an accredited institution Valid New York State Medical License REMOTE: 7 on/14 off. Salary: $415,000 - $475,000/yr. We offer comprehensive benefits including a 403 (b) retirement plan. For immediate consideration, please forward a resume to Daniel Masri at ****************. Maimonides Medical Center (MMC) is an equal opportunity employer.

The Ascend Story Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence. We partner directly with health centers to build fully integrated, sustainable behavioral health programs-bringing deep clinical expertise, operational support, and long-term stability. Our work environment fosters: Collaboration and teamwork Patient-First Mindset Work from home opportunities Career Growth and Professional Development Training Why Ascend? You'll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact-and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. Position Overview: We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID. This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations. Position's main oversights and company impact Key Areas of Ownership: User Support: Provide first and second-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams. Intune Management: Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune. Azure AD Administration: Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD. Entra ID: Work with Entra ID for advanced identity protection, privileged identity management, and identity governance. Documentation: Maintain detailed documentation of support activities, problem resolutions, and user guides. Training: Conduct training sessions for users on new features or best practices in using Microsoft 365 tools. Incident Management: Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations. Qualifications: Proven experience in a Services or IT support role with a focus on Microsoft 365. Deep understanding of Microsoft Intune for mobile device management. Experience with Azure AD, including Entra ID features. Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues. Excellent communication skills, both written and verbal, with a customer-first approach. Ability to work independently in a remote setting while maintaining productivity and team collaboration. Certifications like Microsoft Certified: Modern Desktop Administrator Associate or similar are highly beneficial. Physical Requirements: This is a hyrbid position. Please be aware that the physical requirements below should be considered prior to applying to the position: Prolonged Sitting: Ability to sit for extended periods during working hours. Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment. Visual Requirements: Adequate vision for reading computer screens and documents. Communication: Clear verbal and written communication skills for virtual meetings and correspondence. Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings. Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity. Ascend Healthcare Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction

**THIS IS AN OVERNIGHT SHIFT FROM 11 pm - 7:30 am ET** Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Schedule 11pm - 7:30am EST Monday to Friday Fully remote Location: Orlando, FL (Remote) Experience 2 years (minimum) in a technical support role Experience providing customer support Experience in 24x7x365 Managed Services preferred Experience using ITSM and Monitoring toolsets Qualifications, Education, and Training High school diploma required; college degree strongly preferred Must be a U.S. Citizen *NO VISAS* Microsoft Teams: 2 years (Required) Microsoft 365: 2 years (Required) Windows: 2 years (Required) Google IT Support Professional (Preferred) CompTIA A+, Network+, Security+ (Preferred) Microsoft MTA (Preferred) ITIL v4 Foundation (Preferred) Mac OS: 2 years (Preferred) Skills Highly analytical thinker and troubleshooter Detail oriented with excellent documentation and communication skills Self-motivated, passionate about technology, with the desire to learn new things Ability to use and troubleshoot Microsoft Windows, Office, Office365, and mac OS Foundational understanding of operating systems and servers, both physical and virtual. Experience working with active directory to perform basic tasks, such as user creation and password resets Responsibilities Triage tickets per specified severity levels Refer/ escalate customer issues to the appropriate level of support, as needed Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) Perform account management services - User Account creates/disables/terminations/name changes, etc. Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs Distribute scheduled reports to customers as required Supporting end-users by diagnosing and resolving computer hardware, network, and application issues Assist with cross-training of other team members, as needed Perform other tasks as assigned by management Benefits 401(k) Dental insurance Health insurance Health savings account Paid time off Vision insurance Department: Managed Services

Title: ServiceDesk (SD) Associate Employment Type: Contract-to-hire Industry: Technology Support/Hardware Role Description: The ServiceDesk (SD) Associate plays an important role in supporting store operations and equipment used by providing technical support via remote access, phone, email or in person. The ideal SD provides superior courteous support, being resourceful in resolving problems and remaining calm when faced with situations where things are not working properly. They must work effectively and professionally with customers, vendors and other employees at all times. Essential Duties & Responsibilities: • Troubleshoot issues over the phone or via email to include: • Printers • Computers • Telephones • Point of Sale Peripherals • Any and all other systems and/or equipment used within the company. • Proficient use of Microsoft Suite and Google Suite applications is a must. • Answer incoming phone calls in a prompt, efficient and courteous manner which could include having multiple lines in use at once. • Review and respond to emails or customer service tickets received in a timely manner. Additionally, system errors reports received should be addressed immediately. • Maintain a positive customer service-attitude at all times. • Ensure requests are properly documented and followed through to completion using the proper methods. • Demonstrate responsibility by owning tasks through to completion or effectively communicating to other IT & Data Associates or IT Specialists to ensure resolution and for seeking help when all efforts are exhausted through the normal methods. • Operate in a fast-paced environment and provide superior service to multiple sources in a timely and efficient manner. • The ability to adjust priorities meeting the needs of the most critical issues first is a must. • Understanding the impact to operations that each issue causes is imperative and should dictate the level of attention and priority given to achieve a solution. • Be dependable, demonstrating the ability to work with little supervision. • Follow all Technology policies and procedures. • Focus on long term solutions to problems, not short-term fixes. • Be able to pay close attention to detail and determine what course of action to take that will not harm systems or corrupt data. • Provide support for a number of sources to include co-workers, store associates, vendors and customers. • Prepare and ship supplies to stores. Maintain accurate records of supplies and shipments. • Maintain a neat and clean work area at all times. • Travel to store locations as needed and approved by the manager. • Additionally, remote work may be required based on inclement weather or emergency. • Develop and maintain reasonable proficiency with company standard applications and tools through on hands execution and learning through other employees. • Perform other duties similar to those above as assigned by Manager, Tech End User Services & Support or another qualified corporate representative. Minimum Requirements / Qualifications: • Must have good oral/written communication skills in order to effectively interact with customers, vendors and other employees in person and on the telephone. • Must be customer service-oriented and team-oriented. • Must have good organizational skills. • Must be able to effectively manage multiple tasks simultaneously and prioritize their importance based on impact to operations. • Must have a valid driver's license. • Must be able to climb up and down ladders, reach, bend, twist, kneel, lift up to 50 lbs. and handle large odd shaped items. • Occasional travel to stores may be required. • Must be able to work a flexible schedule including weekends, evenings, and holidays. FTSi.Tech Disclosure: FTSi.Tech serves as a staffing agency, not the end client for this position. Our mission is to connect candidates with superior career opportunities while delivering exceptional talent to our clients. We are committed to facilitating successful and mutually beneficial placements for both candidates and clients. Your Success Is Our Focus!

We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Focus Group We are a gambling technology company looking for individuals to join our focus group on an ongoing, part-time basis. You will earn $800 to $1,200 for about 20 hours of participation, with opportunities for continued work. that lets you work from home and fit the schedule around your existing commitments. It's a simple way to earn extra income while contributing to real projects. As part of the focus group, participants will test online gaming experiences and share feedback. Work hours are flexible, and assignments must be completed by their deadlines. Benefits ● $800 to $1,200 for around 20 hours of work ● Fast payment after completion ● Flexible schedule and remote setup ● Engaging work environment Requirements ● Reliable internet connection and access to a computer ● Good communication skills ● Able to manage your own time and meet deadlines ● Comfortable with the casino and gaming industry ● Able to pass a background check Apply and Start Today The application takes about three minutes to complete. You'll take a short game-style test to show you can follow instructions and think clearly. If you complete the process successfully, you'll be accepted instantly and can start focus group work right away. Apply now and join many other focus group participants who have rated this gig 5 stars on Glassdoor and Trustpilot. Please note: We can only accept applicants who currently live in Pennsylvania or Michigan. Applications from other states will not be considered.

At Titan Financials, we empower individuals and families through financial education and wealth-building strategies. Our mission is to provide clients with the knowledge, tools, and protection they need to build long-term financial security. We're expanding our team with IT professionals who want to transition into a more flexible, rewarding, and purpose-driven career. Role Description - This Is NOT an IT Job Are you an IT professional, systems engineer, help desk specialist, network technician, cloud engineer, or tech expert who wants: Freedom of time A career with less burnout Long-term financial stability Full control over your income and schedule If so, this opportunity is designed for you. This is not an IT position. There are: ❌ No support tickets ❌ No troubleshooting ❌ No on-call schedules ❌ No technical maintenance ❌ No deployments or outages Instead, this is a career transition opportunity where your analytical thinking, communication skills, and problem-solving abilities translate perfectly into helping individuals and families strengthen and “secure” their financial future. This is a fully remote, commission-based (no cap) role as a Financial Professional, ideal for IT workers seeking a flexible, scalable, and meaningful income stream. Flexible Schedule | Part-Time or Full-Time | 1099 Contract | Zero IT Work | Full Training & Mentorship Provided What You'll Do Educate clients on key financial concepts such as income protection, retirement strategies, debt management, and wealth building. Help families strengthen their financial “infrastructure,” applying the same organized, logical thinking used in IT. Build trust-centered relationships through transparency, communication, and ethical guidance. Identify clients' financial needs and create tailored strategies to help them reach long-term goals. Collaborate with a supportive team (many with IT backgrounds) who provide weekly mentorship and training. Build and manage your own client base while enjoying complete schedule flexibility. Why IT Professionals Excel Here IT workers succeed in this field because their core strengths apply naturally: ✔ NOT an IT Job - No Burnout Say goodbye to: Help desk queues Escalations Late-night outages On-call rotations High-stress deployments This career supports balance, wellbeing, and long-term stability. ✔ Freedom of Time & Remote Flexibility Work when you want. Work where you want. Design a career around your life-not the other way around. ✔ High Long-Term Earning Potential No salary cap. Residual income opportunities. Your income reflects your effort and skill-not your hours. ✔ IT Skills Transfer Seamlessly Analytical Problem-Solving: Break down financial concepts like you break down technical issues. Clear Communication: Explain financial strategies the same way you explain complex systems. Logical System Thinking: Build solid financial foundations like you build stable infrastructure. Ethical Standards: Confidentiality and trust are second nature to IT pros. Solution-Oriented Mindset: Identify gaps, solve problems, and implement strategies. Career Growth Path After 3 Months Within your first 90 days, you will have: Earned your U.S. State-Issued Life Producer License Completed our comprehensive training program for independent agents Gained a strong understanding of how to educate clients on essential financial concepts Participated in weekly 1-on-1 coaching and group training sessions Developed confidence in guiding clients and communicating value Earned your first promotion, recognizing your growth and early accomplishments After 1 Year By your first year, you will have: Mastered the responsibilities of the position with efficiency and confidence Built strong internal relationships with mentors and fellow professionals Been trusted with greater responsibilities as your expertise grows Achieved your second promotion, with a clear path toward becoming a Broker Created a lifestyle with more freedom, less stress, and greater financial stability than most IT roles can offer Basic Qualifications 18 years or older U.S. Social Security Number Able to pass a background check Willing to obtain a state life/health insurance license (training provided) Professional, ethical, strong communication skills Benefits 100% remote Flexible scheduling High-income potential Leadership development and ongoing support A positive, collaborative work culture No prior financial background required Location United States (Remote) Your Next Step If you're an IT professional ready to transition to a more flexible, less stressful, and more financially rewarding career-this is your opportunity to shift from supporting technology to helping families build strong financial systems. Job Types: Full-time, Part-time Application Question(s): Are you willing to undergo a background check, in accordance with local law/regulations? This position does require investment costs to obtain the proper license; if you are not currently licensed, are you willing to go through the steps to get licensed? You acknowledge this position is 100% remote working part-time of 10 hours per week. You acknowledge this position requires a minimum of 10 hours per week, attending weekly group trainings, and weekly 1-on-1 trainings to be successful. You acknowledge this position is 100% commission with no base pay and is designed to work alongside a full-time position. Work Location: Remote

IS ON-SITE IN SOUTHAMPTON, NY THIS IS NOT A REMOTE JOB Important Note on Location & Housing Due to the nature of this role, candidates must already reside within a reasonable commuting distance of Southampton, NY. Please do not apply if you are out of state or planning to relocate. Housing in this area is extremely limited and expensive, and the compensation for this position does not support relocation or long-distance commuting. Thank you for your understanding. Summary: To support, maintain and expand current IT and infrastructure capabilities. Duties and Responsibilities: · Physical Installation and management of network, security, and phone systems · Provide maintenance and support to company issued equipment such as individual works stations, printers, and RF scanning devices · Manage software license and installation as well as providing instruction to the staff regarding proper usage of said software. · Provide end-user support on third party software programs such as online billing, mobile applications, and control systems commissioning. · Perform ERP system data and user maintenance · Responsible for procuring equipment and software as needed and within budget · Produce reports as needed for management from multiple data sources. Competencies: · Proficient with Microsoft Office Suite with a strong emphasis in MS Excel · Excellent interpersonal and customer service skills · Firm understanding of existing network programs and capabilities · Strong analytical and problem-solving skills · Excellent troubleshooting ability · Experienced working in a Windows Operating system environment · Basic Programming and Web Design knowledge Requirements · Associate degree in Computer Science or equivalent experience · At least (2) years of experience in network maintenance or user technical support preferred · A+, Network+, and similar certifications preferred · Perform upgrade and maintenance tasks during designated maintenance windows · Must be able to lift up to 50 lbs. · Must be able to communicate effectively with coworkers, managers and vendors. · Ability to frequently stand, walk, kneel, bend, reach and work in hot and cold temperatures. · Must represent the company in a positive and professional manner. · Must be able to work with minimum supervision.

Remote Neuroradiologist - University of Vermont Health The University of Vermont Health's Department of Radiology is seeking a board-certified or board eligible neuroradiologist to join our growing radiology team. This is a full-time remote opportunity to practice high quality neuroradiology in collaboration with a well-established academic medical center - all while enjoying the flexibility and work life balance of fully remote work. Position Details: Work Remote: 100% remote position, flexible schedule options available. Teaching Opportunities: This role is integrated into an academic neuroradiology division with at-the-workstation resident and fellow teaching which can all be done remotely. There is no research requirement. Comprehensive Neuroradiology Practice: Interpret a full spectrum of adult neuroradiology exams including - brain, spine, head and neck MRI, & CT. Collaborative Environment: Work closely with a collegial group. Schedule: No evening shifts. Competitive vacation schedule. 6-8 weeks/year covering pager to answer resident questions after hours. Benefits: PSLF eligible Comprehensive benefits package that includes health, dental and vision 403(b) retirement plan CME reimbursement Malpractice coverage Competitive Salary: $539,000-$559,000* - Call included About the University of Vermont Medical Center: UVMMC serves as the major tertiary referral center, level 1 trauma center, and primary stroke center for Vermont and northeastern upstate New York In addition to UVMMC, the UVM Heath Network includes several community hospitals in Vermont and New York with an integrated PACS/EMR and ability to read studies remotely from any site Facilities include state-of-the-art MRI and CT scanners with a close business and technical development relationship with a major vendor Dedicated Division of Neuroradiology with experienced staff Collaborative multidisciplinary conferences with neurosurgery, neurology, ENT, pathology, and radiation oncology - can participate in all remotely For more information, please contact: Matt Canasi (Network Recruiter) *************************

About the Role: As a Technical Support Specialist, you'll report to the Customer Care Director and tackle service/program-related questions, technical issues, and operational responsibilities. You'll join a dynamic team of business leaders, software engineers, and data scientists, all working together to make an impact. If you thrive in a fast-paced, collaborative environment, we'd love to have you on board! Key Responsibilities: Provide phone and email support to Ting customers, ensuring timely and professional assistance. Create, maintain and follow clear, concise, and accurate documentation for internal and external use. Troubleshoot and resolve issues down to the root cause. Act as a liaison between multiple operational departments to ensure smooth service delivery for customers and partners. Identify, report, and document technical issues. Effectively manage and prioritize tasks in a fast-paced environment while meeting deadlines. Support the Engineering team by testing software and hardware, contributing to product improvements. Perform other duties as required to support business objectives. Candidates Requirements: Associate's degree or valid, up-to-date certification in a related field. 2+ years of experience in technical support or customer support roles. Experience using ticket systems to track and resolve customer inquiries. Proven ability to deliver exceptional customer care via phone and email. Strong organizational skills with the ability to multi-task in a fast-paced environment. Self-motivated and disciplined to excel in a remote work setting. Availability to work a rotating schedule, including nights, weekends, and holidays. Why Join Us? By joining our team, you will have the opportunity to be a part of a groundbreaking technology that is creating a new category while helping to protect families, homes, and communities from the devastating impacts of electrical fires. We are a passionate team, dedicated to revolutionizing fire prevention to make the world a safer place. Our pace and growth trajectory offer exceptional opportunities for professional development, and we offer competitive compensation and comprehensive benefits. If you want to take ownership, shape strategy, and drive meaningful change, you'll love Whisker Labs. Whisker Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required

The Centralized Research Computing Facility ( CRCF ) is seeking a Villanova undergraduate student to work part-time this summer in support of the Augie high performance computing cluster. The student will work remotely. The student will work with facility personnel on performance benchmarking and creating sample scripts and video tutorials for a variety of software packages.

This role is a permanent, full-time, remote position You would: Provide professional and friendly server support Develop a deep understanding of Liquid Web's products Install and configure Windows Server operating systems and related software Identify industry trends and recommend new product ideas You have: Solid working knowledge of Windows Server OS Experience with Windows web hosting tools Excellent customer service skills Excellent verbal and written communication skills Excellent problem-solving skills Self Motivation and attention to detail Technical Skill Ideals: Microsoft Windows Server 2008/2012/2016 Microsoft Active Directory Microsoft SQL Server Microsoft Exchange Microsoft IIS MySQL DNS (Bind and Microsoft DNS) We Offer: 100% Employer paid Benefits options - Medical, Dental, Vision, Prescription Traditional and Roth 401k with company matching Continuous beverage service for those working in office Fun employer-sponsored events A collaborative team culture Consistent/set work hours Challenging non-redundant daily duties A voice in how things get done Access to ongoing training

Posting Number: 20255415V Position Title: Classroom Support Technician-HPC Posting Type Student Hours/week: Up to 20 hours p/week Eligibility: Work study preferred but open to all students Semester 2025 Summer Location Detailed Work Schedule Number of positions: 1 Department: 955- Engineering Research Contact Name: Trina Leonard Contact Phone/Extension: 9-4981 Position Summary Information Job Description Summary: The Centralized Research Computing Facility (CRCF) is seeking a Villanova undergraduate student to work part-time this summer in support of the Augie high performance computing cluster. * The student will work remotely. * The student will work with facility personnel on performance benchmarking and creating sample scripts and video tutorials for a variety of software packages. Requirements: * The student is expected to have some working knowledge of running various software packages, with experience in Linux a major plus. Additional Information: * The student will work remotely. Physical Demands Summary: Wage Rate: $11.25/hour Posting Detail Information Closing Date (11:59pm ET): Open Until Filled Yes

Shape the Future of Dairy Farming Nedap Livestock is the global market leader in advanced dairy cow monitoring solutions. Building on our proven wearable technologies, we are introducing a new suite of computer vision-based solutions - and the US will be the first market to launch this cutting-edge technology. As Technical Support, you will play a key role in helping our partners get the most out of our innovations. You will provide hands-on support - both remotely and on-site at large dairy farms - to ensure smooth installation, confident use, and a consistently positive experience. Because this role requires regular on-farm work, substantial hands-on experience with large U.S. dairy operations is mandatory. This role is ideal for someone who is technically curious, eager to learn, passionate about livestock farming, and energized by working closely with people. What will you do? Support partners remotely and on-site at dairy-farms with product-related questions, troubleshooting and technical configurations; Perform on-farm Installations and commissioning for Nedap's suite of technologies with primary focus on SmartSight vision technology Deliver clear product installation training, enabling partners to deploy our solutions with confidence; Create training materials and technical documentation that support both partners and internal teams; Act as a bridge between product development and end users, ensuring feedback is captured and communicated. Contribute to an excellent customer experience through clear, timely, and helpful communication. What do you bring? Extensive hands-on experience working with large US dairy farms (required) A strong affinity with technology, including computer vision. You enjoy solving problems and understanding how things work An entrepreneurial mindset and a strong internal drive Ability to work independently as well as collaboratively within a team Strong customer focus with excellent communication and interpersonal skills; Willingness to support clients and partners remotely or on-site when needed. Additional Requirements Minimum 3 years of experience in technical support in large dairy operations. Remote position, located in the US, preferably in proximity to large dairy populations (e.g., Mid-West, I-29 corridor, Western or Southwest US), or ability to frequently travel to those areas; Ability to travel primarily domestically with limited international, total up to 50%, including visits to our US office in Burlington, MA, and our headquarters in the Netherlands. Candidates must hold a valid U.S. driver's license and be eligible for U.S. employment. Candidates must be able to stand, sit, type, view monitor(s), use phone or other communication devices, safely lift 10- 30 lbs. Your team In this role, you will work closely with the Nedap Livestock team in the US. You will collaborate with other Technical Support, the commercial team, and product specialists to ensure our partners and customers receive exceptional support and a seamless experience. Our offer Competitive salary; Health, dental, and vision insurance; 401(k) with company match; Life, LTD and STD insurance coverages; Flexible work hours and remote options; Paid time off (PTO) and parental leave; A professional environment that supports personal and professional growth. “First People, then Technology”. Salary range based on experience level and location is estimated to be in the range of $90,000 - $120,000. Nedap is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and equitable work environment where every individual is valued and empowered to thrive.

Job Title: Customer Support Travel Agent Join Vacation Advertiser - Where Travel Dreams Come True! Are you passionate about helping others? Do you love travel and enjoy providing exceptional service? At Vacation Advertiser, we inspire travelers to explore the world and help them book unforgettable experiences. Now, we're looking for a Customer Support Travel Agent who shares our passion for travel and people to join our growing team. As a Customer Support Travel Advisor, you'll be the voice of Vacation Advertiser, delivering friendly, helpful, professional experience to every customer-whether they're looking to plan their next getaway, need assistance with booking, or have a question about one of our services. What You'll Do: Respond to customer inquiries via phone, email, and chat in a timely and professional manner Assist clients with booking travel arrangements and troubleshooting issues Provide detailed information about destinations, services, policies, and promotions Ensure customer satisfaction by resolving concerns quickly and effectively Collaborate with travel advisors, sales teams, and vendors to solve complex issues Maintain accurate customer records and follow company protocols What We're Looking For: 1+ years of experience in customer support, hospitality, or travel-related services Excellent communication and interpersonal skills Tech-savvy and comfortable using CRM platforms and booking tools Ability to stay calm and organized in a fast-paced environment Passion for travel and desire to help others plan incredible vacations A proactive attitude and strong problem-solving skills Must have an entrepreneur mindset! Preferred (but not required): Experience in the travel industry or familiarity with travel booking systems Knowledge of all-inclusive resorts, cruises, and European vacations Bilingual abilities (especially Spanish) Job Details: Job Status: Full-time or Part-time Schedule: Flexible with some preferred weekend availability Location: Remote (U.S.-based only) Perks: Travel discounts Training Work-from-home flexibility Opportunities for growth within the company Why Vacation Advertiser? Vacation Advertiser is more than a travel company-it's a community of travel lovers helping people create memories around the world. We believe in doing work that matters, supporting one another, and encouraging personal growth. If you want to be part of a fun, friendly, and purpose-driven company, we'd love to hear from you! Ready to Apply? We're excited to meet you! If you meet the qualifications and are passionate about customer support and travel, apply now. Please only apply if you meet the listed requirements.

Hey there, are you looking for an awesome 100% work-from-home opportunity? Look no further because OneSupport is hiring Technical Support Representatives! As part of our team, you'll enjoy lots of perks! Starting from day one of training, you will earn $12/hour. And after 90 days, you will have the opportunity to use Paid Time Off (PTO) - which starts accruing on day one. There's also plenty of room for growth in our organization. We're committed to promoting exclusively from within, meaning that if you're the kind of person who's willing to work hard and go the extra mile, you'll have ample opportunities to advance your career and take on new challenges. We offer benefits too! Depending on your employment status, you may qualify for medical, dental, vision, life insurance, and even 401k with matching. Plus, we'll provide you with the paid training you need to succeed in your new role. What exactly will you be doing in this new role, you ask? As a detail-oriented technical support specalist representative, you can take pride in your work as you follow up on client cases, ensuring that our customers receive the support they deserve. Let your passion for helping others shine through. It's a challenging role, but one that's incredibly rewarding - you'll be making a genuine difference in the lives of people who rely on our services every day. To be considered for this position, you'll need a computer running an authentic/validated/native copy of Windows 11, a USB headset and webcam, and at least one 15" or larger monitor. Your internet speed should be at least 2 Mbps download and 1 Mbps upload, and a direct Ethernet connection is preferred. In addition to having tech and customer service skills, you'll also need to be able to sit for extended periods of time, have manual dexterity, and type at a rate of 40 WPM with 80% accuracy. A job like this also requires a quiet and distraction-free workspace. Currently, we can only hire applicants who are located in the beautiful states of Alabama, Arkansas, Florida*, Idaho, Kansas, Mississippi, Montana, Nevada, New Mexico (except Santa Fe County and Las Cruces), North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia*, and Wisconsin. If you call one of these states home, we would love to hear from you. Come join the OneSupport team and start a new career from the comfort of your own home! Discover just how far your passion and determination can take you! Job Types: Full-time, Part-time Salary: $12.00 per hour *Residents of Florida (if hired) will be offered $13 per hour per state law. *Residents of Virginia (if hired) will be offered $12.41 per hour per state law. Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Referral program Vision insurance Shift: Day shift Evening shift Night shift Weekly day range: Weekend availability Work setting: Remote Application Question(s): Are you flexible on your availability for example Open to both day shift (AM) and night shift (PM) with/without a preference? Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: Remote