What is a Technical Support Analyst Lead

There is more than meets the eye when it comes to being a Technical Support Analyst Lead. For example, did you know that they make an average of $44.75 an hour? That's $93,083 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Technical Support Analyst Lead Do

There are certain skills that many Technical Support Analyst Leads have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Problem-solving skills.

Learn more about what a Technical Support Analyst Lead does

How To Become a Technical Support Analyst Lead

If you're interested in becoming a Technical Support Analyst Lead, one of the first things to consider is how much education you need. We've determined that 58.6% of Technical Support Analyst Leads have a bachelor's degree. In terms of higher education levels, we found that 10.0% of Technical Support Analyst Leads have master's degrees. Even though most Technical Support Analyst Leads have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Technical Support Analyst Lead. When we researched the most common majors for a Technical Support Analyst Lead, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Technical Support Analyst Lead resumes include Master's Degree degrees or High School Diploma degrees.

You may find that experience in other jobs will help you become a Technical Support Analyst Lead. In fact, many Technical Support Analyst Lead jobs require experience in a role such as Technical Support Specialist. Meanwhile, many Technical Support Analyst Leads also have previous career experience in roles such as Help Desk Analyst or Desktop Support Technician.

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Average Salary
$93,083
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
172,114
Job Openings
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Technical Support Analyst Lead Career Paths

Top Careers After Technical Support Analyst Lead

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Average Salary for a Technical Support Analyst Lead

Technical Support Analyst Leads in America make an average salary of $93,083 per year or $45 per hour. The top 10 percent makes over $125,000 per year, while the bottom 10 percent under $69,000 per year.
Average Salary
$93,083
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Technical Support Analyst Lead Demographics

Technical Support Analyst Lead Gender Statistics

male

69.7 %

female

27.3 %

unknown

3.0 %

Technical Support Analyst Lead Ethnicity Statistics

White

58.0 %

Hispanic or Latino

15.1 %

Asian

12.4 %

Technical Support Analyst Lead Foreign Languages Spoken Statistics

Spanish

33.3 %

Romanian

16.7 %

Serbian

16.7 %
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Technical Support Analyst Lead Education

Technical Support Analyst Lead Majors

24.4 %

Technical Support Analyst Lead Degrees

Bachelors

58.6 %

Associate

23.4 %

Masters

10.0 %

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None
High School / GED
Associate
Bachelor's
Master's
Doctorate

Top Colleges for Technical Support Analyst Leads

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571
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Online Courses For Technical Support Analyst Lead That You May Like

IT & Technical Support Guide to Helpdesk, Desktop & Servers
udemy
4.2
(916)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
4.4
(509)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

Computer Basics - Windows 7/10 - Desktop IT Support Training
udemy
4.2
(1,123)

Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers...

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Top Skills For a Technical Support Analyst Lead

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 7.0% of Technical Support Analyst Leads listed Hardware on their resume, but soft skills such as Customer-service skills and Listening skills are important as well.

12 Technical Support Analyst Lead RESUME EXAMPLES

Best States For a Technical Support Analyst Lead

Some places are better than others when it comes to starting a career as a Technical Support Analyst Lead. The best states for people in this position are California, Alaska, Nevada, and Oregon. Technical Support Analyst Leads make the most in California with an average salary of $133,633. Whereas in Alaska and Nevada, they would average $114,248 and $112,667, respectively. While Technical Support Analyst Leads would only make an average of $112,077 in Oregon, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Nevada

Total Technical Support Analyst Lead Jobs:
732
Highest 10% Earn:
$161,000
Location Quotient:
2.03
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Alaska

Total Technical Support Analyst Lead Jobs:
240
Highest 10% Earn:
$160,000
Location Quotient:
1.67
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Utah

Total Technical Support Analyst Lead Jobs:
896
Highest 10% Earn:
$158,000
Location Quotient:
1.63
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Technical Support Analyst Leads

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