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Become A Technical Support Assistant

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Working As A Technical Support Assistant

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $77,800

    Average Salary

What Does A Technical Support Assistant Do At National Oilwell Varco

* Support the onsite Projects and Engineering Disciplines.
* Support the Engineering team on all administrative aspects of engineering documentation deliverables
* Understand and maintain the Company PLM software (Product Lifecycle Management)
* Create parts on the PLM system in line with company requirements
* Create BOMs under instruction for the Engineering team
* Control movement of documentation to and from Suppliers in an accurate and timely manner
* Liaise with Clients and Suppliers and third party verification groups as required, ensuring Customer and Supplier care is at the foremost position.
* Support Engineering Disciplines throughout product design stages
* Archive Engineering electronic and paper files as per working practices and processes.
* To maintain and review various databases including drawing and part number control databases, concession control database and design review certification database
* To issue drawings and technical information to other departments as required
* Directly support, where necessary, R&D Technicians in preparation for R&D activities and compilation/upkeep of R&D test files
* Assist with the preparation of test equipment
* Be familiar and comfortable working to written test specifications and in house development programs
* Be familiar and comfortable working with hydrostatic and gas test equipment
* Report writing in a timely and concise manner where necessary
* Maintenance and upkeep of R&D equipment and tooling
* Promote Continuous Improvement in the existing product range
* Ability to read and understand technical drawings
* To provide administration support and general housekeeping to the Engineering and New Product Development department
* Taking minutes from meetings as and when requested
* Be fully aware of personal workload, prioritise and organise to ensure deadlines are achieved.
* Ensure a high standard of professionalism is maintained and that customer care is foremost.
* Ensure personal compliance with all HSE legislation and HSE Company Policy.
* Contribute to the development of systems and improvement in working practices and processes.
* Be fully familiar and conversant of systems and improvement in working practices and processes.
* Be fully familiar and conversant with department and company policies, procedures and processes, ensuring all work and actions undertaken are in full compliance at all times.
* Support other departments and carry out other duties as and when business requirements dictate as may be reasonably expected by line manager.
* Travel as and when required

What Does A Technical Support Assistant Do At Guy Carpenter & Company, LLC

* Placement Support 
* Review client data submitted during the placement/renewal process and update annual renewal exhibits as requested.
* Set up / renew program, create submission, select approved markets, send submissions, download quotes, send FOTs, download authorizations/declinations, send signed lines, finalize in GCMP making sure all information is accurately reflected.
* Track placement status of assigned accounts.
* Follow-up with broker for updates and information as necessary.
* Communicate with client and/or markets during the placement process as requested.
* Using Company templates and disclaimers, when applicable, draft and secure broker sign off of the initial request for renewal information, marketing list, placement process updates, final binding of the reinsurance program and post-placement client books/communications, as requested.
* Provide the broker with assistance including researching financial statements, product lines, geographic exposures, and current reinsurance program. information using available resources as required.
* Interface with other Departments to provide client data to be used for modeling, research claim or premium issues and facilitate contract wording negotiation flow as necessary.
* Review, package and transmit contract documents to Reinsurers according to procedure, upon instructions from Contract Analyst/Associate.
* Assist Contract drafters by having primary responsibility for obtaining properly signed contract documents from reinsurers and aggressively pursuing by phone, e-mail, letter, etc., until all executed documents have been received.
* Escalate in accordance with procedure and input contract status data on the document tracking system as required.
* Provide status reports according to procedure and upon request.
* Scan/upload and name all contract documents as received from reinsurers, Clients and/or Analysts/Associates and transmit completed signatures.
* Utilize Contracts Dashboard and/other legacy tracking tools to manage contract performance.
* Assist with scheduling of reinsurer audits and visits with client, attending if requested.
* Business Knowledge*
* Maintain broad understanding of the environment in which the client operates and the marketplace in which the transactions that Guy Carpenter handles take place.
* Using the Market Reference Guide, develop an understanding of the differences between the reinsurer who bears the risk on the contract versus the parent or group entity to ensure proper legal reinsurer name is entered in systems and correct financials and NAIC codes are accurately communicated to clients.
* Participate in team meetings and activities to share opinions, ideas, knowledge and solutions; maintain strong working relationships and participate in initiatives and/or contribute where required to deliver outcomes.
* Seek opportunities to increase own understanding and improve the services provided.
* Compliance and Regulatory Review*
* Ensure all records/forms for assigned accounts are properly completed and stored in accordance with policy.
* Understand all best practice procedures and compliance policies.
* When new procedures are provided, understand and adopt new procedures as rolled out, take required training and speak up with any question or concerns uncovered in your role at Guy Carpenter.
* Follow all best practice procedures and compliance requirements, including but not limited to building a complete placement file as the placement progresses to minimize errors & omissions.
* Client Services 
* Provide client and broker with comprehensive meeting book for marketing trips and convention attendance.
* Respond to client requests for information (reinsurer, financial reports, industry issues, etc.), as directed by senior broker, coordinating with Market Information and other departments as necessary, and clearing with senior broker.
* Other 
* Attend visiting reinsurer meetings, as necessary

What Does A Technical Support Assistant Do At American Woodmark

* Maintains computer hardware
* Maintains phone systems
* Supports links from databases to C
* N-C equipment
* Trains new system users
* Submits Solution Center tickets to resolve system and hardware issues
* Installs software updates
* Installs new computer hardwareResearches systems problems

What Does A Technical Support Assistant Do At Engility

* Assist with the daily operation of the NE Directorate Front Office
* Prepare briefing materials, papers, program plans, and other material
* Provide technical review of documents
* Assist with planning, organizing, executing, documenting and pre-, post-support of workshops, training, conferences and meetings
* Oversee Front Office calendars, taskers, office distributio

What Does A Technical Support Assistant Do At U.S. Army Corps of Engineers

* 1) reviewing financial data/available funds to meet the requirements of an office/organization; OR 2) performing clerical duties such as maintaining inventory of office supplies and equipment, preparation of various types of correspondence, filing documents, and directing visitors/phone calls to appropriate staff members; OR 3) performing timekeeping tasks in an automated system or preparing travel orders for an office/organization.
* This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS
* OR

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How To Become A Technical Support Assistant

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technical Support Assistant jobs

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Technical Support Assistant Career Paths

Technical Support Assistant
Network Administrator Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Systems Administrator Information Technology Manager Operations Manager
Chief Operating Officer
11 Yearsyrs
Support Specialist Information Technology Specialist Senior System Administrator
Data Center Manager
9 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Information Technology Technician Network Administrator Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Network Technician Network Engineer Information Technology Manager
Director Of Technology And Services
11 Yearsyrs
Information Technology Specialist Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Technical Support Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Network Technician Systems Engineer Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Office Manager General Manager Account Executive
Marketing Director
7 Yearsyrs
Office Manager Account Manager Account Executive
Marketing Manager
6 Yearsyrs
Computer Technician Technical Support Specialist Business Analyst
Product Manager
7 Yearsyrs
Technical Support Technician Technical Support Specialist Project Manager
Program Manager
8 Yearsyrs
Network Administrator Systems Engineer Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Computer Technician Technician Operations Manager
Senior Manager
10 Yearsyrs
Support Specialist Merchandiser Retail Sales Representative
Solutions Manager
8 Yearsyrs
Systems Administrator Analyst Systems Analyst
Systems Manager
7 Yearsyrs
Information Technology Technician Lead Technician Technical Manager
Technical Director
7 Yearsyrs
Information Technology Specialist Information Technology Consultant Information Technology Manager
Technical Services Manager
8 Yearsyrs
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Technical Support Assistant Demographics

Gender

  • Male

    51.1%
  • Female

    45.7%
  • Unknown

    3.2%

Ethnicity

  • White

    73.0%
  • Asian

    11.7%
  • Hispanic or Latino

    11.3%
  • Unknown

    3.1%
  • Black or African American

    0.9%
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Languages Spoken

  • Spanish

    43.6%
  • French

    10.9%
  • Mandarin

    6.9%
  • Chinese

    6.9%
  • Russian

    4.0%
  • Cantonese

    3.0%
  • Portuguese

    3.0%
  • German

    3.0%
  • Urdu

    3.0%
  • Hindi

    2.0%
  • Korean

    2.0%
  • Ukrainian

    2.0%
  • Japanese

    2.0%
  • Arabic

    2.0%
  • Romanian

    1.0%
  • Azerbaijani

    1.0%
  • Indonesian

    1.0%
  • Catalan

    1.0%
  • Croatian

    1.0%
  • Braille

    1.0%
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Technical Support Assistant

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Technical Support Assistant Education

Technical Support Assistant

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Top Skills for A Technical Support Assistant

ComputerHardwareTechnicalSupportDataEntryCustomerServiceTroubleshootPhoneCallsDeskSupportCompanyWebsiteInternetSetupLaptopsRemoteActiveDirectoryComputerSystemsComputerLabOfficeSuppliesTechnicalIssuesFaxMachinesBackupWindowsXP

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Top Technical Support Assistant Skills

  1. Computer Hardware
  2. Technical Support
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Resolved network problems and repaired computer hardware as well as printers.
  • Provided technical support for computers used in the Sylvan Exam Center at Santo Domingo offices.
  • Performed data entry and provided technical support to employees.
  • Performed live call monitoring and training for multiple phone based customer service agents to ensure satisfaction of company needs.
  • Included physical equipment troubleshooting, Software installation and configuration via remote access.

Top Technical Support Assistant Employers

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