If you've ever encountered an issue with your work computer, a technical support assistant was probably the person to find your solution.

In a company's IT department, technical support assistants are the workers who assist employees with technological difficulties. From patching network connectivity problems to providing training on new software, technical support assistants try to solve all in-company tech troubles.

When not actively helping an employee, technical support assistants can provide maintenance to computers and other equipment and maintain and update software. They might also be responsible for archiving data, creating procedural documentation for staff, and keeping the company's website and social media up-to-date.

As a technical support assistant, you could expect to earn an average yearly salary of $35,000, with the top-earners making an average of around $53,000 per year.

This is a great opportunity considering there are few strict education requirements. Many companies require technical support assistants to have only a high school diploma/GED and a couple of years of computer technology training. However, a college degree in a tech-related field can often be preferred.

What Does a Technical Support Assistant Do

There are certain skills that many technical support assistants have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

Learn more about what a Technical Support Assistant does

How To Become a Technical Support Assistant

If you're interested in becoming a technical support assistant, one of the first things to consider is how much education you need. We've determined that 54.1% of technical support assistants have a bachelor's degree. In terms of higher education levels, we found that 7.8% of technical support assistants have master's degrees. Even though most technical support assistants have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Technical Support Assistant

Technical Support Assistant Career Paths

Average Salary for a Technical Support Assistant

Technical Support Assistants in America make an average salary of $44,005 per year or $21 per hour. The top 10 percent makes over $64,000 per year, while the bottom 10 percent under $30,000 per year.
Average Technical Support Assistant Salary
$44,005 Yearly
$21.16 hourly
$30,000
10 %
$44,000
Median
$64,000
90 %

What Am I Worth?

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How To Become a Technical Support Assistant
How To Become a Technical Support Assistant Career Overview

States With The Most Technical Support Assistant Jobs

Mouse over a state to see the number of active technical support assistant jobs in each state. The darker areas on the map show where technical support assistants earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Technical Support Assistant Jobs By State

RankStateNumber of JobsAverage Salary
1California5,534$47,605
2Texas3,990$37,383
3New York2,893$56,383
4Florida2,842$31,937
5Illinois2,318$45,212
6Pennsylvania2,255$55,981
7Michigan1,969$42,182
8Georgia1,852$41,701
9North Carolina1,817$44,050
10Ohio1,686$45,806
11Virginia1,585$42,276
12Missouri1,425$37,782
13Washington1,340$46,745
14Minnesota1,293$42,369
15Colorado1,268$38,113
16Massachusetts1,265$51,670
17South Carolina1,034$34,600
18Maryland1,032$45,348
19Indiana1,028$40,434
20Wisconsin910$44,074
21Arizona904$39,520
22Tennessee883$36,472
23New Jersey857$54,309
24Alabama804$32,075
25Arkansas651$32,799
26Louisiana647$35,250
27Oklahoma626$33,607
28Connecticut617$54,113
29Nevada589$47,024
30Utah567$36,932
31Kentucky534$39,107
32Iowa532$35,906
33Oregon531$42,730
34Kansas531$37,319
35New Mexico528$46,542
36Mississippi488$32,336
37Nebraska414$41,423
38South Dakota283$35,020
39Delaware244$53,446
40New Hampshire235$46,564
41Alaska235$39,582
42Maine225$39,817
43North Dakota207$45,784
44Idaho198$36,220
45West Virginia186$39,181
46Montana169$34,566
47Rhode Island168$50,858
48Hawaii139$39,506
49Vermont128$46,876
50Wyoming99$36,222

Technical Support Assistant Education

Technical Support Assistant Majors

16.3 %

Technical Support Assistant Degrees

Bachelors

54.1 %

Associate

24.0 %

High School Diploma

8.2 %

Top Colleges for Technical Support Assistants

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571

Top Skills For a Technical Support Assistant

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.3% of technical support assistants listed troubleshoot on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Choose From 10+ Customizable Technical Support Assistant Resume templates

Zippia allows you to choose from different easy-to-use Technical Support Assistant templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Technical Support Assistant resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Technical Support Assistant Resume
Technical Support Assistant Resume
Technical Support Assistant Resume
Technical Support Assistant Resume
Technical Support Assistant Resume
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Technical Support Assistant Resume
Technical Support Assistant Resume

Technical Support Assistant Demographics

Technical Support Assistant Gender Distribution

Male
Male
62%
Female
Female
38%

After extensive research and analysis, Zippia's data science team found that:

  • Among technical support assistants, 38.2% of them are women, while 61.8% are men.

  • The most common race/ethnicity among technical support assistants is White, which makes up 58.0% of all technical support assistants.

  • The most common foreign language among technical support assistants is Spanish at 42.4%.

Work Experience Programs For Technical Support Assistants

Virtual work experience programs replicate work at top companies and help you gain the skills to be successful when applying and working there. In only a few hours, learn the relevant tools necessary to complete a typical work day at that company. Virtual work experience programs are 100% free, open-access, and self-paced. No experience or application is required!

Software Engineering Program

Company: Blackbird Australia

Cost: Free

Duration: 5-10 hours

Technology Program

Company: Deloitte Australia

Cost: Free

Duration: 3-5 hours

Data Analytics Program

Company: KPMG AU

Cost: Free

Duration: 2-3 hours

Technical Interview Prep Program

Company: Girls Who Code

Cost: Free

Duration: 5-6 hours

Client Service Program

Company: Bloomberg

Cost: Free

Duration: 5-6 hours

Technical Consulting Program

Company: SAP USA

Cost: Free

Duration: 5-6 hours

Online Courses For Technical Support Assistant That You May Like

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Best States For a Technical Support Assistant

Some places are better than others when it comes to starting a career as a technical support assistant. The best states for people in this position are New York, Pennsylvania, New Jersey, and Connecticut. Technical support assistants make the most in New York with an average salary of $56,383. Whereas in Pennsylvania and New Jersey, they would average $55,981 and $54,309, respectively. While technical support assistants would only make an average of $54,113 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Technical Support Assistant Jobs:
2,893
Highest 10% Earn:
$85,000
Location Quotient:
1.21

2. Pennsylvania

Total Technical Support Assistant Jobs:
2,255
Highest 10% Earn:
$85,000
Location Quotient:
1.04

3. Delaware

Total Technical Support Assistant Jobs:
244
Highest 10% Earn:
$82,000
Location Quotient:
1.05
Full List Of Best States For Technical Support Assistants

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Top Technical Support Assistant Employers

Most Common Employers For Technical Support Assistant

RankCompanyAverage SalaryHourly RateJob Openings
1Cisco$97,759$47.0012
2ITT$71,329$34.2911
3Dell$68,098$32.7417
4CVS Health$56,961$27.3913
5Xerox$54,879$26.388
6AT&T$51,061$24.5565
7Cornell University$50,334$24.208
8California State University$49,242$23.6710
9Arizona State University$48,929$23.527
10The City University of New York$48,328$23.2321

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