If you've ever encountered an issue with your work computer, a technical support assistant was probably the person to find your solution.
In a company's IT department, technical support assistants are the workers who assist employees with technological difficulties. From patching network connectivity problems to providing training on new software, technical support assistants try to solve all in-company tech troubles.
When not actively helping an employee, technical support assistants can provide maintenance to computers and other equipment and maintain and update software. They might also be responsible for archiving data, creating procedural documentation for staff, and keeping the company's website and social media up-to-date.
As a technical support assistant, you could expect to earn an average yearly salary of $35,000, with the top-earners making an average of around $53,000 per year.
This is a great opportunity considering there are few strict education requirements. Many companies require technical support assistants to have only a high school diploma/GED and a couple of years of computer technology training. However, a college degree in a tech-related field can often be preferred.
There is more than meets the eye when it comes to being a technical support assistant. For example, did you know that they make an average of $17.96 an hour? That's $37,355 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many technical support assistants have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
When it comes to the most important skills required to be a technical support assistant, we found that a lot of resumes listed 10.0% of technical support assistants included troubleshoot, while 8.1% of resumes included hardware, and 7.0% of resumes included phone calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the technical support assistant job title. But what industry to start with? Most technical support assistants actually find jobs in the education and technology industries.
If you're interested in becoming a technical support assistant, one of the first things to consider is how much education you need. We've determined that 46.3% of technical support assistants have a bachelor's degree. In terms of higher education levels, we found that 6.7% of technical support assistants have master's degrees. Even though most technical support assistants have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a technical support assistant. When we researched the most common majors for a technical support assistant, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on technical support assistant resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a technical support assistant. In fact, many technical support assistant jobs require experience in a role such as customer service representative. Meanwhile, many technical support assistants also have previous career experience in roles such as sales associate or administrative assistant.