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Technical Support Assistant Careers

If you've ever encountered an issue with your work computer, a technical support assistant was probably the person to find your solution.

In a company's IT department, technical support assistants are the workers who assist employees with technological difficulties. From patching network connectivity problems to providing training on new software, technical support assistants try to solve all in-company tech troubles.

When not actively helping an employee, technical support assistants can provide maintenance to computers and other equipment and maintain and update software. They might also be responsible for archiving data, creating procedural documentation for staff, and keeping the company's website and social media up-to-date.

As a technical support assistant, you could expect to earn an average yearly salary of $35,000, with the top-earners making an average of around $53,000 per year.

This is a great opportunity considering there are few strict education requirements. Many companies require technical support assistants to have only a high school diploma/GED and a couple of years of computer technology training. However, a college degree in a tech-related field can often be preferred.

There is more than meets the eye when it comes to being a technical support assistant. For example, did you know that they make an average of $17.96 an hour? That's $37,355 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Technical Support Assistant Do

There are certain skills that many technical support assistants have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be a technical support assistant, we found that a lot of resumes listed 10.0% of technical support assistants included troubleshoot, while 8.1% of resumes included hardware, and 7.0% of resumes included phone calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the technical support assistant job title. But what industry to start with? Most technical support assistants actually find jobs in the education and technology industries.

How To Become a Technical Support Assistant

If you're interested in becoming a technical support assistant, one of the first things to consider is how much education you need. We've determined that 46.3% of technical support assistants have a bachelor's degree. In terms of higher education levels, we found that 6.7% of technical support assistants have master's degrees. Even though most technical support assistants have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a technical support assistant. When we researched the most common majors for a technical support assistant, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on technical support assistant resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a technical support assistant. In fact, many technical support assistant jobs require experience in a role such as customer service representative. Meanwhile, many technical support assistants also have previous career experience in roles such as sales associate or administrative assistant.

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Average Salary
$37,355
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
97,006
Job Openings

Technical Support Assistant Career Paths

Top Careers Before Technical Support Assistant

Top Careers After Technical Support Assistant

Technical Support Assistant Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Technical Support Assistant

Technical Support Assistants in America make an average salary of $37,355 per year or $18 per hour. The top 10 percent makes over $59,000 per year, while the bottom 10 percent under $23,000 per year.
Average Salary
$37,355
Find Your Salary Estimate
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Best Paying Cities

City
ascdesc
Average Salarydesc
New York, NY
Salary Range37k - 70k$52k$51,539
Sacramento, CA
Salary Range36k - 67k$50k$49,966
Lancaster, PA
Salary Range35k - 67k$49k$48,935
College Park, MD
Salary Range29k - 56k$41k$41,103
Portland, OR
Salary Range30k - 48k$39k$38,515
Athens, OH
Salary Range28k - 51k$38k$38,222
$19k
$70k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
IT Support Assistant
IT Support Assistant
Motion Recruitment Partners
Motion Recruitment Partners
06/24/2021
06/24/2021
$64,69706/24/2021
$64,697
Technical Support Assistant
Technical Support Assistant
Utah State University
Utah State University
06/23/2021
06/23/2021
$27,13106/23/2021
$27,131
IT Support Assistant
IT Support Assistant
Ohio University
Ohio University
06/15/2021
06/15/2021
$29,96906/15/2021
$29,969
IT Support Assistant
IT Support Assistant
XXX
XXX
05/28/2021
05/28/2021
$35,47905/28/2021
$35,479
Technology Support Assistant
Technology Support Assistant
Southwest/West Central Service Cooperative
Southwest/West Central Service Cooperative
05/27/2021
05/27/2021
$35,24905/27/2021
$35,249
See More Recent Salaries

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Technical Support Assistant Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Technical Support Assistant. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Technical Support Assistant Resume

At Zippia, we went through countless Technical Support Assistant resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Technical Support Assistant Demographics

Gender

male

56.0 %

female

38.2 %

unknown

5.8 %

Ethnicity

White

59.9 %

Asian

13.8 %

Hispanic or Latino

12.8 %

Foreign Languages Spoken

Spanish

42.4 %

French

10.0 %

Mandarin

7.6 %
See More Demographics

Technical Support Assistant Education

Degrees

Bachelors

46.3 %

Associate

20.8 %

Certificate

16.0 %

Top Colleges for Technical Support Assistants

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571
See More Education Info

Online Courses For Technical Support Assistant That You May Like

IT & Technical Support Guide to Helpdesk, Desktop & Servers
udemy
4.2
(578)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
4.1
(384)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Technical Support Assistant

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 10.0% of technical support assistants listed troubleshoot on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Technical Support Assistant

Some places are better than others when it comes to starting a career as a technical support assistant. The best states for people in this position are Washington, New Jersey, Connecticut, and New York. Technical support assistants make the most in Washington with an average salary of $55,199. Whereas in New Jersey and Connecticut, they would average $53,565 and $51,793, respectively. While technical support assistants would only make an average of $50,917 in New York, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Technical Support Assistant Jobs:
2,893
Highest 10% Earn:
$89,000
Location Quotient:
1.21
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Delaware

Total Technical Support Assistant Jobs:
244
Highest 10% Earn:
$90,000
Location Quotient:
1.05
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. North Dakota

Total Technical Support Assistant Jobs:
207
Highest 10% Earn:
$67,000
Location Quotient:
1.2
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Technical Support Assistant Employers

1. AT&T
4.7
Avg. Salary: 
$76,799
Technical Support Assistants Hired: 
66+
2. Johnson & Wales University
4.5
Avg. Salary: 
$29,232
Technical Support Assistants Hired: 
42+
3. Verizon Communications
4.7
Avg. Salary: 
$74,994
Technical Support Assistants Hired: 
22+
4. Dell
4.8
Avg. Salary: 
$81,016
Technical Support Assistants Hired: 
19+
5. Teleperformance
4.0
Avg. Salary: 
$37,739
Technical Support Assistants Hired: 
17+
6. Cisco Systems
4.8
Avg. Salary: 
$69,659
Technical Support Assistants Hired: 
13+

Technical Support Assistant Videos

Updated October 2, 2020