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A technical support associate provides technical assistance to clients or customers in need of help with software, hardware, or technical issues. They troubleshoot and resolve technical problems via phone, email, or chat. Technical support associates have strong communication skills, patience, and excellent problem-solving abilities. They also maintain accurate records of customer interactions and provide updates on the status of technical issues. A technical support associate ensures that customers receive high-quality service and satisfaction.
Dean, Professor, New York Institute of Technology
Avg. Salary $43,651
Avg. Salary $59,228
Growth Rate 10%
Growth Rate 0.3%
American Indian and Alaska Native 0.41%
Asian 14.60%
Black or African American 10.84%
Hispanic or Latino 14.56%
Unknown 5.26%
White 54.32%
Genderfemale 31.60%
male 68.40%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity Level is challenging
7 - challenging
Work Life balance is good
6.4 - fair
Pros
Possibility to work remotely
Opportunity for career growth
Possibility of flexible schedules
Potential for overtime pay
Chance to work in a team environment
Cons
May have to work odd hours, including weekends and holidays
Often requires sitting at a desk for long periods of time
Performance metrics and goals can be challenging to meet
Possibility of burnout due to high stress levels
Difficult to predict workload and schedule in advance
Skills | Percentages |
---|---|
Technical Support | 12.46% |
Printers | 9.99% |
Troubleshoot | 9.54% |
Software Applications | 4.79% |
Customer Satisfaction | 3.69% |
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The average Technical Support Associate salary in the United States is $43,651 per year or $21 per hour. Technical support associate salaries range between $25,000 and $75,000 per year.
What Am I Worth?
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
There was nothing to like. Everyone was polite an hard workers
Working with The people
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy