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Become A Technical Support Associate

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Working As A Technical Support Associate

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Technical Support Associate Do At Eileen Fisher

* Provides support to end-users including: identifying, researching and resolving technical problems, and responding to support requests made via telephone calls, e-mails, and the Self
* Service Portal.
* Being able to differentiate technical problems from user error
* Installs approved software releases, system upgrades, patches and resolves software related problems
* Maintains, analyzes, troubleshoots, and repairs computer systems, repair or replace components in laptops, desktops, printers, and other peripherals
* Use experience and judgment to plan and accomplish goals.
* Must have the ability to recognize problem areas, define solutions, and implement those solutions in a timely manner
* Investigate errors and problems; perform root cause analysis in effort to provide permanent resolutions
* Perform other IS/IT support functions as work flow permits

What Does A Technical Support Associate Do At Post Holdings

* Respond to phone, email, and walk-up requests for IT service and support.
* Document, track, and resolve all issues according to defined service level agreements.
* Work closely with management to understand IT support requirements.
* Adhere to all department and company processes and policies.
* Assess and prioritize work load using sound judgment.
* Daily Level 2 technical and functional support for production application systems, which includes helping to identify root causes of the software problems.
* Provide functional and technical support to assist Developers and Business System Analysts in the support of Manufacturing business systems including Quality Assurance, Production Scheduling, Print and Apply Labeling, and Production Floor applications.
* Work with Business Systems Analysts and Developers to find opportunities to shift daily activities to Level 2 Support and to the Service Desk.
* Work with Developers to fine tune software systems for maximum operational efficiencies

What Does A Technical Support Associate Do At American Council On Education

* Supports and troubleshoots PC and Mac hardware, software, and associated mobile devices.
* Performs problem solving and assistance on various software applications and hardware systems for end users that include diagnosing and resolving system and application software problems; repairing damaged files, hard drives, and other peripherals.
* Performs routine hardware and software maintenance to ensure the proper upkeep and utilization of systems.
* Supports end user resolution via email, phone, in person, or other electronic medium to ensure desktop and virtual computers interconnect seamlessly with diverse system.
* Works with IT Support Manager to arrange delivery of scheduled training to staff.
* Furnishes “just-in-time” training to staff, as appropriate, in the use of ACE standard desktop software, such as: word processing, spreadsheet, database, presentation, electronic communications software and operating systems.
* Participates in the research, evaluation, and integration of new software and hardware products for ACE.
* Assists departments in the identification of hardware and software systems that will facilitate and enhance program operations.
* Maintains an awareness of major developments in the information technology industry through various vendor and industry sources, and shares relevant knowledge with other ACE staff.
* Possesses knowledge and expertise in use and maintenance of Mac and PC software and hardware, as well as other network components and virtual desktop technology that include: Word processors (MS Word), spreadsheets (MS Excel); database management systems (MS Access); electronic communication and network applications (MS Outlook); various models of desktop machines (Apple and Intel-based); printers (HP and Canon); Ethernet cards, hubs, routers, etc.; Office 365; VMWare; Unidesk; and other Microsoft virtual technologies..
* Provides meeting support for both in-house and off-site venues, including, but not limited to: webinars, video conferences, large scale meetings (Annual Meeting), small remote meetings and individual meetings not held in one location for a period.
* Provides technical support to users working offsite or temporary remote users and assists with troubleshooting connectivity, hardware, and software related issues.
* Knowledgeable in managing, troubleshooting, and installing AV systems

What Does A Technical Support Associate Do At Altra Industrial Motion

* _
* Include the following.
* Other duties may be assigned.
* Coordinates the dissemination of technical information from the marketplace to the Company concerning existing products and/or new products.
* Handles phone calls and correspondence concerning all matters including orders, prices, quotations, etc., but especially with regard to technical matters concerning application data, service information, etc.
* Contacts customers during the introduction of new products and reports reactions.
* Prepares periodic reports summarizing the status of activities.
* Reviews catalogs and related manuals and instigates changes as necessary to keep part numbers, prices and related information current.
* Investigates potential new markets and prepares reports for management review.
* Handles any other sales or technical activities as may be directed by supervisor.
* Performs necessary calculation for sizing & selection of products.
* Coordinates activities for non-standard material.
* Works directly with our suppliers of resale products on pricing, availability and introduction of new products.
* Coordinates technical concerns between Engineering and customers.
* May be required to provide necessary service to customers concerning quotations, order entry and order status, and all related customer service functions

What Does A Technical Support Associate Do At Ricoh Americas Corporation

* Achieves expected productivity levels associated with assigned workload.
* Assembles/Adjusts/Maintains equipment according to specs, and/or relevant documentation/instruction.
* Perform the same for equipment operational applications/software.
* Align, fit, or assemble update component parts using designated hand tools, power tools, fixtures, templates, or specialty tools assigned.
* Perform regular performance maintenance checks, cleaning and certify equipment operational performance.
* Responsible for maintaining functional needs inventory as defined to ensure proper work flow.
* Completes technical, administrative and operational training on new equipment as assigned.
* Completes all required administrative tasks in an accurate and timely manner.
* Complies with all company policies.
* Interacts with the customer for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction.
* Exhibits professional appearance and demeanor at all times.
* Participate in and successfully demonstrate training objectives.
* Maintains productive, professional relationship.
* Maintains a positive demeanor and is a contributing team member.
* Performs other duties as assigned

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How To Become A Technical Support Associate

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technical Support Associate jobs

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Technical Support Associate Career Paths

Technical Support Associate
Project Manager Sales Consultant Call Center Representative
Call Center Manager
6 Yearsyrs
Project Manager Information Technology Consultant Senior System Administrator
Data Center Manager
9 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Network Technician Senior Network Engineer Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Desktop Support Technician Information Technology Specialist Information Technology Manager
Director Of Technology And Services
11 Yearsyrs
Information Technology Consultant Information Technology Manager Director Of Information
Director, Technical Operations
11 Yearsyrs
Technical Support Engineer Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Technical Support Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Information Technology Consultant Senior Consultant Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Technical Support Specialist Network Administrator Systems Administrator
Information Technology Manager
8 Yearsyrs
Network Technician Information Technology Specialist Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Network Engineer Project Manager General Manager
Managing Partner
9 Yearsyrs
Network Engineer Systems Engineer Business Analyst
Product Manager
7 Yearsyrs
Systems Administrator Network Engineer
Senior Network Engineer
7 Yearsyrs
Technical Support Specialist Systems Administrator
Senior System Administrator
8 Yearsyrs
Technical Support Technician Technical Support Specialist Systems Engineer
Senior Systems Engineer
8 Yearsyrs
Desktop Support Technician Systems Analyst Solutions Architect
Solutions Manager
8 Yearsyrs
Technical Support Engineer Systems Engineer
Systems Manager
7 Yearsyrs
Help Desk Analyst Network Technician Information Technology Manager
Technical Director
7 Yearsyrs
Help Desk Analyst Network Administrator Information Technology Manager
Technical Services Manager
8 Yearsyrs
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Technical Support Associate Demographics

Gender

  • Male

    66.4%
  • Female

    30.9%
  • Unknown

    2.8%

Ethnicity

  • White

    69.1%
  • Asian

    15.1%
  • Hispanic or Latino

    10.9%
  • Unknown

    4.0%
  • Black or African American

    1.0%
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Languages Spoken

  • Spanish

    40.7%
  • Hindi

    11.9%
  • French

    6.8%
  • Italian

    5.1%
  • German

    3.4%
  • Mandarin

    3.4%
  • Urdu

    3.4%
  • Russian

    3.4%
  • Arabic

    3.4%
  • Chinese

    1.7%
  • Ukrainian

    1.7%
  • Welsh

    1.7%
  • Telugu

    1.7%
  • Filipino

    1.7%
  • Kannada

    1.7%
  • Carrier

    1.7%
  • Korean

    1.7%
  • Croatian

    1.7%
  • Tamil

    1.7%
  • Armenian

    1.7%
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Technical Support Associate

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Technical Support Associate Education

Technical Support Associate

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Real Technical Support Associate Salaries

Job Title Company Location Start Date Salary
Senior Technology Support Associate Bridgewater Associates, LP Westport, CT Oct 03, 2016 $131,726 -
$140,000
Futures IT Support Associate RBS Securities Inc. Chicago, IL Jan 10, 2016 $130,000
Senior Technology Support Associate Bridgewater Associates, LP Westport, CT Mar 10, 2013 $120,411 -
$125,000
Technology Support Associate Bridgewater Associates, LP Norwalk, CT Sep 26, 2016 $111,800 -
$128,000
Software/Application Tech Support Associate Manager Accenture LLP Chicago, IL Oct 10, 2016 $100,000
Technical Support Associate Developer-Automation Servicenow, Inc. San Diego, CA Nov 20, 2015 $98,000
Technical Support Associate Developer Servicenow, Inc. San Diego, CA Oct 28, 2013 $97,696 -
$121,875
Technical Support Associate Developer Servicenow, Inc. Orlando, FL Feb 15, 2016 $89,856 -
$118,100
Technology Support Associate Bridgewater Associates, LP Westport, CT Jul 11, 2012 $89,606 -
$100,000
Technical Network Support Associate Apttus Corporation San Mateo, CA Aug 15, 2016 $86,070 -
$100,605
Technology Support Associate In Core Tech Bridgewater Associates, LP Westport, CT Aug 01, 2011 $85,259 -
$95,000
Technology Support Associate Bridgewater Associates, LP Westport, CT Oct 27, 2011 $85,259 -
$100,000
Technical Support Associate Bloomberg, LP Chicago, IL Aug 26, 2016 $84,500
IT SAP Support Associate Evantage Solutions Inc. Edison, NJ Apr 25, 2016 $83,741 -
$98,000
Technology Support Associate, Account Management Bridgewater Associates, LP Westport, CT Sep 01, 2010 $83,325 -
$100,000
Technology Support Associate Bridgewater Associates, LP Westport, CT Mar 07, 2011 $83,325 -
$100,000
Technical Support Associate Developer Servicenow, Inc. San Diego, CA Aug 07, 2016 $76,502
Technical Network Support Associate Apttus Corporation San Mateo, CA Aug 15, 2016 $71,531 -
$86,065
Technical Support Associate Developer-Application Servicenow, Inc. San Diego, CA Sep 25, 2013 $71,136 -
$90,000
Technology Support Associate Bridgewater Associates, LP Westport, CT Oct 01, 2011 $70,000
Technology Support Associate Bridgewater Associates, LP Westport, CT Sep 04, 2012 $69,618 -
$70,000
Technology Support Associate Bridgewater Associates, LP Westport, CT Jul 01, 2011 $65,957 -
$70,000
Technology Support Associate Bridgewater Associates, LP Westport, CT Aug 26, 2011 $65,957 -
$70,000

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Top Skills for A Technical Support Associate

TechnicalSupportComputerHardwareDesktopSupportTroubleshootRemoteAccessPrintersLaptopsInternetTechnicalIssuesPhoneCallsCustomerServiceSkillsActiveDirectorySetupWindowsXPMacCustomerSatisfactionSoftwareIssuesRoutersVPNTroubleTickets

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Top Technical Support Associate Skills

  1. Technical Support
  2. Computer Hardware
  3. Desktop Support
You can check out examples of real life uses of top skills on resumes here:
  • Received Technical Support Rep. of the month award in December 2009.
  • Troubleshooted and repaired computer hardware problems and supported wide area network.
  • Work with employees to provide desktop support.
  • Documented troubleshooting steps during each call using enterprise level help desk software designed by Siebel Corporation.
  • Resolved 30% of all incoming cases within 10 minutes from initial contact through remote access software.

Top Technical Support Associate Employers

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