There is more than meets the eye when it comes to being a technical support associate. For example, did you know that they make an average of $37.04 an hour? That's $77,050 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many technical support associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and listening skills.
When it comes to the most important skills required to be a technical support associate, we found that a lot of resumes listed 20.0% of technical support associates included technical support, while 8.0% of resumes included printers, and 7.6% of resumes included customer service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the technical support associate job title. But what industry to start with? Most technical support associates actually find jobs in the retail and technology industries.
If you're interested in becoming a technical support associate, one of the first things to consider is how much education you need. We've determined that 40.2% of technical support associates have a bachelor's degree. In terms of higher education levels, we found that 14.8% of technical support associates have master's degrees. Even though most technical support associates have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a technical support associate. When we researched the most common majors for a technical support associate, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on technical support associate resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a technical support associate. In fact, many technical support associate jobs require experience in a role such as customer service representative. Meanwhile, many technical support associates also have previous career experience in roles such as cashier or technical support specialist.