Top Technical Support Associate Skills

Below we've compiled a list of the most important skills for a Technical Support Associate. We ranked the top skills based on the percentage of Technical Support Associate resumes they appeared on. For example, 16.6% of Technical Support Associate resumes contained Technical Support as a skill. Let's find out what skills a Technical Support Associate actually needs in order to be successful in the workplace.

The six most common skills found on Technical Support Associate resumes in 2020. Read below to see the full list.

1. Technical Support

high Demand
Here's how Technical Support is used in Technical Support Associate jobs:
  • Escalated unresolved issues to higher level technical support for computer issues out of scope or dispatched technicians for unresolved cable/connectivity issues.
  • Provide product technical support to all JohnsonDiversey customers and distributors which include all associate companies under the JohnsonDiversey parent name.
  • Performed other administrative duties such as providing technical support, analyzing information, and drafting of reports
  • Developed and implemented training program including training materials and aids for operation technical support.
  • Developed, managed and maintained the Customer Technical Support Organizations web-site via Front-page software.
  • Provide first-line technical support for customers through a Verizon Wireless external-outsource call center.
  • Trained and worked as an AT&T Mobility Customer Care/Sales/Technical Support Representative.
  • Assist with customer self-install technical support calls from customers requiring issue resolution.
  • Provided technical support for Director of Advanced Technology group throughout development process.
  • Provided technical support across multiple platforms for a fast paced advertising agency.
  • Performed detail data extraction and analysis to resolve technical support issues.
  • Provided technical support to customers concerning different software and hardware.
  • Provide advanced level technical support for global corporate business clients.
  • Provided quality technical support for retention of cellular accounts.
  • Gained experience with different computer programs and technical support.
  • Provided Blackberry technical support and customer instruction for users.
  • Provided technical support for networked computer terminals.
  • Provided technical support to Network Service Providers.
  • Answered customer's questions regarding their account, provided customers with technical support, and transferred calls to the appropriate department.
  • Served as a Technical Support & Tax Specialist for a major financial software company to customers all over the United States.

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2. Computer Hardware

high Demand
Here's how Computer Hardware is used in Technical Support Associate jobs:
  • Troubleshooted and repaired computer hardware problems and supported wide area network.
  • Work with various vendors to obtain support on their products including copiers, printers, phones, and computer hardware.
  • Diagnosed and resolved basic computer hardware and software problems, utilizing all available tools, including remote assistance.
  • Install, maintain, troubleshoot, and upgrade computer hardware, software, and peripheral equipment.
  • Ordered computer replacement parts for customers based on a thorough diagnostics of computer hardware.
  • Assisted in Network and Computer Hardware troubleshooting of multiple departments.
  • Install and test microcomputer hardware, peripherals, and software.
  • Configured, update and install computer hardware and software required.
  • Replaced faulty computer hardware during lab downtime.
  • Installed and configured computer hardware operating systems and applications such as Epic and Healthcast.
  • Maintained the products of multiple computer hardware vendors and a variety of multi-function printers.
  • Service Zone Inc Port Arthur, TX Computer Hardware Troubleshooting hardware over the phone.
  • Supported U.S customers with Dell computer hardware issues.

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3. Customer Service

high Demand
Here's how Customer Service is used in Technical Support Associate jobs:
  • Maintain excellent customer service skills, and the ability to communicate technical information without apprehension.
  • Provided excellent customer service from first contact until confirmation of issue resolution.
  • Exhibited excellent customer service skills to ensure customer satisfaction and repeat business.
  • Supervised and trained less experienced Associates in providing exemplary customer service.
  • Performed Quality Control on Customer Service Representatives responses sent to customers.
  • Provided help-desk support to clients and insured positive customer service experience.
  • Provided customer service and technical support to cellular customers.
  • Provided unequal customer service to those customers.
  • Received extensive training on customer service.
  • Coached and provided guidance for delivering customer service excellence increasing Representative Resolve to 94.51% and Representative Performance to 89.92%.
  • Provided customer service and support to HP clients around the world via telephone, emails and remote sessions.
  • Specialized in technical support with strong emphasis on customer service throughout customer and technical support call center.
  • Provided timely customer service via phone for all SoftPro applications and utilities to resolve technical issues.
  • Solved technical issues with smart phone devices - Provided customer service for private & business clients.
  • Provide the necessary customer service skills needed to work with the various constituencies in a university.
  • Assist customers with their purchases of computers/cameras and with any other customer service issues regarding computers.
  • Worked closely with other SoftPro departments to provided highest level of customer service to clients.
  • Employed technical and customer service skills to resolve complex issues while maintaining excellent customer satisfaction.
  • Trained customer service, voice, and data technicians in an interactive coaching situation.
  • Attend training for new technology to provide stellar customer service on every call.

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4. Troubleshoot

high Demand
Here's how Troubleshoot is used in Technical Support Associate jobs:
  • Complete Prepaid phone activation for the customers following different manual programming guidelines and support the customer care associate with technical troubleshooting.
  • Assisted FedEx customers with software installation, PC configuration and modem connectivity, basic hardware & software installations and basic troubleshooting
  • Loaded, configured and troubleshoot Windows operating systems and applications while adhering to customers specifications, directives, and regulations.
  • Performed product troubleshooting, recommendations, and set-up/installation advice for catalog of over 9,000 products while exceeding departmental goals.
  • Interfaced with federal customers to resolve technical hardware and software issues through effective troubleshooting and dispatch accuracy.
  • Utilize advanced tools reference Switch Engineering for Telephony purposes, recommend resolution steps during troubleshooting devices.
  • Provided daily in-person and telephonic customer support services and information to resolve and troubleshoot work-related.
  • Performed on-site software installation and troubleshooting and provided individual and group training on software functionality.
  • Organize and prioritize information through team collaboration in order to troubleshoot and eliminate unresolved issues.
  • Demonstrated mastery in troubleshooting satellite, radio, and cellular devices to determine appropriate resolution.
  • Provide first-line computer support including troubleshooting and resolution of complex software and hardware problems.
  • Provided additional training support and troubleshooting via distance based methods including web-based learning sessions.
  • Performed computer upkeep, security system maintenance and general troubleshooting while providing costumer services.
  • Provided technical support and troubleshooting services to commercial and proprietary hardware and software systems.
  • Provide excellent customer service support to research and troubleshoot Honeywell Access hardware/software issues.
  • Performed remote and on-site installation and troubleshooting of home and business network solutions.
  • Process and document escalated support requests with advanced troubleshooting and elevated access.
  • Helped to troubleshoot and develop support documentation for new computer peripheral devices.
  • Performed minor software troubleshooting to optimally achieve first time call resolution.
  • Developed advanced troubleshooting skills; refine computational and programming knowledge.

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5. Hardware Issues

high Demand
Here's how Hardware Issues is used in Technical Support Associate jobs:
  • Set up in-home technician dispatches to assist with in-home hardware issues.
  • Supported U.S customers with Logitech hardware issues.
  • Presented reports to superiors weekly outlining outstanding or potential technical/hardware issues, attendance levels, and customer satisfaction.
  • Helped clients by providing up-to-date information on technology related matters and offered intelligent suggestions on software and hardware issues.
  • Developed and demonstrated a complete knowledge of desktop support by troubleshooting various applications and hardware issues within a Windows environment.
  • Set up test procedures to accurately identify hardware issues resulting in increased efficiency and quality of work performed.

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6. Phone Calls

high Demand
Here's how Phone Calls is used in Technical Support Associate jobs:
  • Handled phone calls and online chats to assist internal and external agents with any issue on the website.
  • Performed quality reviews for agent phone calls and graded them based on the parameters set by Intuit.
  • Provided business-clients with efficient support- Responded to phone calls, emails and in person requests.
  • Managed calendar for students using editing suites, either from phone calls or walk-ins.
  • Take phone calls from users with various IT concerns.
  • Arranged business ventures and in charge of business development * Attended to phone calls, projects, and client needs.
  • Handled a large volume of phone calls, chat and emails Support customers with online billing and account issues.
  • Received incoming support phone calls from tax professionals and home tax preparers.
  • Supervised the evening support shift of three employees Answered technical and billing related phone calls and emails from customers Trained new employees

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7. Desktop

high Demand
Here's how Desktop is used in Technical Support Associate jobs:
  • Leveraged advanced understanding of technology principles and applications to provide desktop, network, and general computer support.
  • Assisted international customers with hardware and software related issues with the company manufactured desktops and laptops.
  • Experience with currently installed computer and telephone equipment, operation systems, and desktop applications.
  • Provide desktop support and maintenance including Windows installation using deployment toolkit.
  • Performed tasks necessary to ensure desktops/laptops are performing at optimal levels.
  • Develop and maintain desktop and laptop computing standards and documentation.
  • Utilized remote desktop applications to resolve end-user issues.
  • Developed and documented laptop and desktop imaging procedure.
  • Utilized learned skills to troubleshoot, resolve, and follow-up on desktop, laptop, network connectivity, and printer issues.
  • Set up and provided day-to-day end-user support through email, desktop, and telephone support in a highly collaborative team environment.
  • Provide desktop & network support for 100+ staff at Human Rights First, a non-profit advocacy group in Washington, D.C.
  • Provided initial level of support for troubleshooting Microsoft Office desktop applications, basic desktop, printer hardware, and networking issues.
  • Provided upper level support for the District's over 1500 desktops and laptops running Windows 95/NT/XP as well as Mac systems.
  • Performed system hardware installations (both desktop and network related), application installs, and troubleshooting as needed.
  • Supported Dell ProSupport Customers over the phone from small business to large enterprise systems, both Notebook and Desktop.
  • Identify and diagnose a variety of technical issues by phone, desktop share, email, or in person.
  • Advocated for end users to perform testing and problem analysis for server, desktop and IT infrastructure work.
  • Maintained the proper functioning of desktop computers, laptops, projectors, printers, e-classrooms, and TVs.
  • Utilize and maintain enterprise management systems for the purpose of updating and/or support of corporate desktops/laptops as required.
  • Provide desktop, technical, and customer service support to clients and make decisions to escalate service calls.

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8. Internet

high Demand
Here's how Internet is used in Technical Support Associate jobs:
  • Documented daily calls/emails/transactions and all appropriate information in SAP database and internet - based software applications.
  • Managed Email Servers, Internet and Network connectivity and facilitating data backup / restoration support.
  • Provided quality customer service and technical support assistance to MCI WorldCom Internet customers.
  • Provided basic troubleshooting for internet users and identified solutions for interrupted internet service.
  • Provide excellent customer service to customer calls regarding internet connectivity issues.
  • Complete troubleshooting steps to get customers internet connection running accurately.
  • Assisted customers in basic troubleshooting of their internet connections.
  • Upgraded/Installed local school computer and wireless internet configurations
  • Resolve technical issues for cable, internet & phone services * Troubleshoot home security systems * Maintain customer contact for repair issues
  • Received inbound calls from residential subscribers regarding cable television, high speed internet, and VoIP (Home Phone) service.
  • Have great customer service while helping customers over the phone with problems with their cable, phone, or internet services.
  • Assisted customer with diagnosis and troubleshooting of Internet Service Provider offered email and anti-virus clients and Voice-over-IP (VoIP) services.
  • Tested, troubleshot and resolved issues related to internet connectivity and speed; set up email accounts; restored service.
  • Resolved issues relating to remote access connectivity including internet, email, VPN, LAN/WAN and TCP/IP related issues.
  • Diagnose & resolve customer's computer issues, Internet connectivity, Hardware & Software as well as email accounts.
  • Answered at least 20 phone calls daily from customers reporting computer related problems including internet connection and hardware.
  • Assist cell phone clients using data services with any issues they were having with their phone or internet.
  • Call Center environment, customer service also, troubleshoot and solved Microsoft's Internet issues plus products.
  • Assist clients with general computer issues such as Internet Browser configuration and uninstalling and installing various programs.
  • Provided support for Outlook, VPN, wireless, Internet explorer browser, Blackberry, MS Access.

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9. Desk Support

high Demand
Here's how Desk Support is used in Technical Support Associate jobs:
  • Initiated technical help desk support for a major personal brand client, worked from home.
  • Provide end user training; Provide first tier help desk support as needed.
  • General Help Desk Support, TIER I, II, and supporting TIER III.
  • Provided hands-on help desk support including evaluation and resolution of both hardware and software issues including login and printer issues.
  • Maintain a database of application information in Excel Testing of application packages Help desk support
  • Help desk support for customer service, answering questions regarding accounts, application status and credit card application requirement information.

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10. Setup

high Demand
Here's how Setup is used in Technical Support Associate jobs:
  • Installed necessary software and setup audiovisual in classrooms.
  • Managed database administration (Setup of client databases, backing up of data etc.)
  • Assisted remotely with server setup and configuration by running scripts and verifying settings.
  • Network setup and device management of new devices.
  • Image and setup computer workstations.
  • Assisted users to Setup up Blackberry Phone for E-Mail Configuration and educating user with feature \ functionality of the phone.
  • Selected Contributions: Setup for Video Conferences calls between offices.

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11. Active Directory

high Demand
Here's how Active Directory is used in Technical Support Associate jobs:
  • Utilize Active Directory for user account management and distribution of software.
  • Implemented and supported Windows network with Active Directory domain controllers.
  • Experienced with Active Directory utility services.
  • Created user domain and email accounts through Active Directory, and provided training and documentation for transition to Microsoft Outlook 2003.
  • Managed the active directory groups and objects to maintain network security, and maintained software and hardware updates as needed.
  • Administer and migrate users, groups, and policies, and deploy software, using campus Active Directory system.
  • Utilized SCCM for software and patch management and Active Directory plus Group Policy for system and user management.
  • Configured & Maintained Active Directory Server for college network of more than 250 systems.
  • Created contacts in Active Directory with user's Blackberry email address.
  • Apply Active Directory utilities for network access and permissions.
  • Created accounts and managed OU Root in Active Directory.
  • Administered users in Active Directory / Windows domains.
  • Perform workstation management and user authentication in active directory to ensure strong integrity throughout the Deloitte organization.
  • Provide technical support for Citrix application and manage ADUC(Active Directory User Computers).
  • Administered Microsoft Windows Servers (Active Directory/Numara Track-it), Microsoft Workstations, and network security devices for 150 onsite users.

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12. Network Printers

high Demand
Here's how Network Printers is used in Technical Support Associate jobs:
  • Installed, Configured and maintained Network Printers, Network Storage Devices (ReadyNas and SC101 products Netgear proprietary).
  • Performed computer installation and operating system configurations in school labs and designated class rooms and installed local printers/network printers and scanners.
  • Located restored files installing network printers and setting default Printer/Tracking/creating/closing all tickets via UTT System with very little Supervision.
  • Installed laptops and desktops according to customer specifications o Installed network printers o Provided consulting services on all Technical Support issues
  • Design and implemented network infrastructure and configured all the network Infrastructure devices including Network Printers and Registers
  • Configured and provided technical support for network printers, projectors and other peripherals.

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13. Mac

high Demand
Here's how Mac is used in Technical Support Associate jobs:
  • Certified for basic Microsoft and Macintosh OS functionality to assist customers.
  • Monitored printers and supplies and maintained embroidery machines.
  • Created, maintained, and deployed images for Dell machines using a Windows Deployment Services (WDS) server.
  • Provided telephone and on-site technical support for technicians working on automatic teller machines from Hawaii to Maine to Florida.
  • Developed ability to quickly notate client issues and set up virtual machine environments to ensure quick and efficient resolutions.
  • Perform all required preventive maintenance associated with the vacuum coating machines and all support equipment.
  • Worked with Cisco WLAN controller GUI, and managed MAC filtering on wireless networks.
  • Give information on daily sales transactions and discrepancies from issues involving credit machine problems.
  • Install and trouble shoot PC, Mac, and Unix operating systems.
  • Assisted end users with getting their Macs running as efficiently as possible.
  • Support for the build of all Mac related applications for the Casino.
  • Maintained printers and servers for client machines to insure limited downtime.
  • Customize and deploy Mac OSX and Windows 7 operating system images.
  • Re-imaged both Mac and PC units that were not operating correctly.
  • Diagnosed and repaired hardware and software problems on various machines.
  • Top performing in sales of computers and business machines.
  • Removed/Debugged viruses from Windows 7 and XP machines.
  • Inspected machined and assembled parts for compliance.
  • Cross train technician on new machines.
  • Consolidate Mac OS X application.

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14. Windows XP

high Demand
Here's how Windows XP is used in Technical Support Associate jobs:
  • Assisted with major operating system upgrades such as Windows XP, Vista and Mac OS X 10.6.3(Snow Leopard).
  • Headed multiple site Windows XP to Windows 7 enterprise refresh and troubleshooting using SCCM as an end user.
  • Introduced Windows 7 to select end-users, upgrading them from the outdated Windows XP platform.
  • Managed clients including both Windows XP, Windows 7 and Mac OSX.
  • Installed Windows XP and Windows 2000 operating systems.
  • Support Windows XP, Vista and Macintosh.
  • Provide troubleshooting for Windows 2000, Windows XP, Office 2000, Office 2003 and Office 2007.
  • Supported MS Office, Windows XP and 7.
  • Provide some troubleshooting for the Mac, Windows XP and Vista pc.
  • Support windows XP, Vista and 7 and MS office upto 2010..

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15. VPN

average Demand
Here's how VPN is used in Technical Support Associate jobs:
  • Installed and configured proprietary software, operating systems, VPN software and various programs on customer and in-house workstations and servers.
  • Network hardware troubleshooting and support in the form of IVANS AT&T branded VPN router hardware called a NetGate.
  • Developed training for remote users on how to connect to the VPN and navigate through all the resources within.
  • Configured Active Directory, IIS, DNS, MicroSoft Exchange Server, SQL Server, VPN Server for Windows2008R2.
  • Provided level 2 and 3 technical software support for the IVANS VPN / AT&T Global Connectivity Client.
  • Set up and teach employees how to use VPN to connect to the French Headquarters database.
  • SAP functions create; disable and enable profiles and folder access also creates VPN accounts.
  • Entrusted with the task of troubleshooting for VPN connectivity issues of RSA secure id.
  • Administered and resolved user-connection issues for over 200 users (Barracuda SSL VPN).
  • Assisted clients setting up VPN accounts and resolved issues with connectivity.
  • Assisted our remote users with VPN connection issues.
  • Supported Email clients (Outlook and lotus) Helped with VPN connectivity setup, troubleshooting, and resolution.
  • Used SSH, VMSphere, Citrix, RDP, and Gotomeeting over VPN's to administer remote servers and hardware devices.

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16. Routers

average Demand
Here's how Routers is used in Technical Support Associate jobs:
  • Investigated network connectivity: Registers, Servers, Routers, Switch, Printers, Access Points, and user access issues.
  • Received training for CCENT (ICND1) covering management, configuration, and security of Cisco routers and switches.
  • Performed Troubleshooting for LAN and WAN Wireless networks and set up wireless Routers using different network protocol i.e.
  • Aided techs in installation of network equipment at customer sites installing, routers, hubs, switches.
  • Set up necessary equipment to a private network (printers, fax, and routers).
  • Monitored routers and switches to ensure no interruption of voice and data service to our customers.
  • Administered company servers, workstations, printers, routers, firewalls, desk and personal phones.
  • Provided Tier 1 diagnostic technical support for servers, storage, networking switches and routers.
  • Involved in installation, maintenance and troubleshooting routers and IP phones.
  • Worked on routers and networking assistance as well.
  • Provided support for Alvarion WiMAX equipment, helped customers troubleshoot and configure issues with their WiMAX equipment, routers and computers.
  • Worked on Link sys wireless access points and on Routers Cisco 2620, Cisco 3750, and Cisco 2950 Switches.
  • Helped users connect and configure wireless routers, NICs and wireless PCMCIA cards.
  • Help customers set up Actiontec routers in their home or business.
  • Configured and troubleshot various routers types (e.g., Cisco, Netopia), CSU/DSUs, modems.

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17. OS

average Demand
Here's how OS is used in Technical Support Associate jobs:
  • Lead the efforts across handling and finalizing optimum inventory level and maximum availability with right use of product specifications.
  • Performed administrative functions such as, assuring properly written documentation, VM configuration and closing out router operations.
  • Investigated, identified and resolved problems by applying diagnostic techniques enabling corrective actions to minimize customer/user down time.
  • Reduced costs and manpower hours by submitting and achieving management approval for 11 improvements for testing/assembly area.
  • Promoted to support the technology across business units collaborating with the information technology group.
  • Developed and edited management briefing packets, inter-Agency memos, and meeting materials.
  • Analyzed the resources required by a hospital for evacuation in different emergency scenarios.
  • Research technical requirements, contributes to developing cost effective solutions and supports implementation.
  • Compiled project management reports for internal reporting utilizing Crystal Reports and Microsoft Excel.
  • Maintained, installed and configured hardware and software in a Microsoft networked environment.
  • Document problems in the support solution database for diagnostics and solution implementation.
  • Gathered information from customers to accurately diagnose and solve computer problems.
  • Provided timely information to support cross-functional project teams in decision-making process.
  • Provide claims and Secondary Payer information, update crossover information.
  • Worked closely with vendor technicians and internal programmers.
  • Achieved technician productivity by continuous learning about thermostats.
  • Diagnosed equipment problems and restored operational capabilities.
  • Recovered lost or corrupted business critical data
  • Acted as a liaison between Network Services and clients in over 100 cost centers; defining client needs in technical terminology.
  • Provided ongoing support to the Patient Services at the main hospital to ensure that patient's information is up to date.

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18. Trouble Tickets

average Demand
Here's how Trouble Tickets is used in Technical Support Associate jobs:
  • Worked with network configuration and IP configuration scenario trouble tickets.
  • Assign incoming email trouble tickets to engineering as well as train new hire Support Associates on company policy and procedures.
  • Documented trouble tickets and engaged vendors using AOTS, PCA, CSS and BMP ticketing systems.
  • Opened trouble tickets for systemic issues.
  • Used Helpdesk automation ticketing system such as Remedy and TrackIT to review and respond to trouble tickets.
  • Called hospitals in response to trouble tickets escalated from Helpdesk 1 team and took live calls.

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19. Fios

average Demand
Here's how Fios is used in Technical Support Associate jobs:
  • Represent Verizon FiOS, and trained in functional work share and Universal Agent.
  • Handled technical support issues for customers of Verizon FiOS.
  • Guided business and residential customers through troubleshooting processes to help resolve difficult issues related to Verizon Fios services.
  • Answer multiple calls daily from Verizon Fios customers concerning their data, voice, and/or television services on their account.
  • Installed software for customers as well as walked them through using all Verizon FiOS related devices.
  • Monitored Verizon Fios networks and reported status updates on server data.

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20. Remote Access

average Demand
Here's how Remote Access is used in Technical Support Associate jobs:
  • Resolved 30% of all incoming cases within 10 minutes from initial contact through remote access software.
  • Research and resolves technical issues reported by customers and on-site Engineers through troubleshooting and remote access.
  • Developed and implemented staff training on a variety of IT issues, including remote access.
  • Supported all Schwab Software and Hardware platforms via phone and email, and remote access.
  • Resolved and Configured network related concerns on clients PC / Laptops thru remote access.
  • Utilized LANDesk and NetMeeting to remote access user computers.
  • Utilized remote access software (Bomgar) to access registers to install software, drivers and to maintain register data bases.

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21. Computer System

average Demand
Here's how Computer System is used in Technical Support Associate jobs:
  • Defined security requirement for computer systems, including mainframe, workstations and personal computers.
  • Located and diagnosed computer systems, network configuration, electronic circuit and component faults.
  • Developed user guidelines and system documentation relating to HSPH computer systems and policies.
  • Collaborated with Lead Engineer to configure and safely decommission computer systems.
  • Coordinated delivery and installation of computer systems at various public schools.
  • Maintain Computer system providing technical support and advice.
  • Refurbished existing PC computer systems.
  • Used MAXIMO computer systems to document parts not available and required to be ordered for repairs of various pieces of equipment.
  • Worked with the company's computer system to research and find solutions to customers' issues.
  • Keep an accurate inventory of hardware and software on hundreds of managed computer systems.
  • Identify, correct & advice on the operational issues in client computer systems.
  • Design and implement service delivery projects such as personal communication device rollouts, software deployment, and computer system imaging.
  • Use of Foxboro, Lynx computer systems.
  • Use of automated Foxboro, Hartel, and lynx computer system.

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22. SQL

average Demand
Here's how SQL is used in Technical Support Associate jobs:
  • Identified and evaluated potential threats and vulnerabilities using Cross site scripting and SQL injection methods from clients' websites and products.
  • Served as liaison to Accounting department in keeping SQL reporting processes in line with overall business and system enhancements.
  • Assist technical staff with the Oracle and SQL Server and associated software packages recover and migrate databases.
  • Updated and refreshed SQL Data Repository on a daily basis and submitted data to company website.
  • Automated the daily MySQL database backup process for the main production servers using shell scripting.
  • Maintained database of the customers of all network providers by using MySQL.
  • Create and maintain Microsoft SQL Query for reporting weekly measurements.
  • Queried SQL DB to retrieve data.
  • Upgrade which involved the SQL migration from SQL 2005 to SQL 2008 & IIS migration from IIS 6 to IIS 7.5.
  • Test Web Application written in Flash, C#.NET, JavaScript, MySQL and SQL Server 2005/2008.
  • Build call management tools using HTML, CSS, jQuery, MySQL, JavaScript generating Excel reports and automating email reporting.
  • Set up and ran LifePro production cycles on a Windows NT/2000 server and MS SQL server.
  • Developed the sqoop scripts in order to make the interaction between Pig and MySQL Database.
  • Modified and repaired databases using Microsoft and Sybase SQL tools.
  • Created documentation and process implementation for knowledgebase utilized companywide including resolutions for SQL and Malware.

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23. PCS

average Demand
Here's how PCS is used in Technical Support Associate jobs:
  • Installed Microsoft operating systems and applications and configured PCs for deployment.
  • Install, configure, and maintain PCs, workstations, networks, file servers, network cabling, and Ethernet networks.
  • Networked PCs in AT&T Small Business Call Center and managed Local Area Network according to documented security policies.
  • Provide first level technical support on basic operations or maintenance of PCs/ or peripherals using documented procedures and available tools.
  • Installed POS, PCs, Cisco switches, Routers and servers for Telephony, Security Cameras and Network applications.
  • Migrate data and image systems, clean installs of operating systems on user's PCs
  • Performed diagnostic testing on PCs to ensure equipment was consistently up and running.
  • Configured, re-imaged and set-up new PCs for NT and Windows 2000 Professional.
  • Assisted students with using the PCs and software located in the Campus Library
  • Monitored and performed regular routine maintenance for servers, PCs and laptops.
  • Design and build new PCs and upgrade existing PCs.
  • Assist customers in diagnosing and repairing Windows-based PCs.
  • Install and setup client profiles for PCs, laptops, printers, and phones.
  • Performed troubleshooting of TCP/IP and IPX/ SPX protocol connectivity issues, along with Compaq Deskpro and Dell Desktop PCs.
  • Utilized pre-scripted TCP/IP configuration settings to assign IP addresses to call center PCs during hardware upgrade project.
  • Supported customers with issues related to laptops, desktop pcs and factory installed Dell software.
  • Assisted clients with computer problems both PC and Mac Remotely connected to clients PCs to diagnose issues Maintained good costumer service relations

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24. Tcp/Ip

average Demand
Here's how Tcp/Ip is used in Technical Support Associate jobs:
  • Redesigned a TCP/IP troubleshooting procedures for the entire Library Information Services department
  • Configure DNS, DHCP, and TCP/IP Services.
  • Network utilized Sun/Solaris UNIX servers running v2.5 and 2.6 with Token Ring IPX and ethernet TCP/IP protocols.
  • Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network.
  • Monitor and implement networking/infrastructure and ensure TCP/IP Network connectivity and communications.
  • Analyzed and troubleshoot TCP/IP connectivity and provided end-user Desktop Support.

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25. Knowledge Base

average Demand
Here's how Knowledge Base is used in Technical Support Associate jobs:
  • Assist in building knowledge base as well as testing for accuracy, functionality & completeness of new solutions and product enhancements.
  • Contribute to the organization s knowledge base, by creating new resolution articles and procedures used company wide.
  • Provide documentation and knowledge base information to the Computer Support and Help Desk teams.
  • Write Solution Documents and Technical articles for Microsoft's knowledge base (VKB).
  • Used their ticket system and knowledge base to correct any issues.
  • Updated customer portal with product updates and knowledge base articles.
  • Use of Knowledge base to resolve different issues.
  • Contributed in the creation of knowledge base articles.
  • Used knowledge base to look up information.
  • Created and modified Knowledge Base Articles.
  • Educate Customers on Skyfii Knowledge Base, hosted on Zendesk.

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26. LAN

average Demand
Here's how LAN is used in Technical Support Associate jobs:
  • Provided assistance to plan, develop and implement statistical process control and process capability study to meet customer's contractual requirements.
  • Collaborated with LAN administrators to ensure customer information was entered correctly and appropriate access was granted.
  • Involved in interdepartmental project planning, including documentation, testing and deployment.
  • Standardized change control procedures for production environments which simplified planning for maintenance.
  • Administered end-user-computing operations, LAN and Help Desk services for corporate headquarters.
  • Maintained and updated all resource materials associated with emergency preparedness plans.
  • Research and conduct performance management and system upgrade planning/analysis and testing.
  • Developed actionable improvement plans to address team and call center opportunities.
  • Revised business and operation planning guide.
  • Conducted research to address customer concerns, identified both software and hardware deficiencies and developed plans to improve performance.
  • Provide explanation and instructions on how to use the features related to all services provided to the Business Customer.
  • Assess and recommend rate plans and services when client's current plans weren't sufficient for their specific needs.
  • Conceptualized, planned and implemented improvements to make the Center's websites more dynamic, informative, and user-friendly.
  • Helped on planning and development of web based database to replace older version for onshore and offshore use.
  • Generate Non-Conforming Material (NCM) reject tags and work with engineers on engineering evaluation plan as required.
  • Provide LAN connectivity to all the floors of Financial Center, the Primary Data Center and Campus locations.
  • Motivate the team by taking team huddles on how to maintain balance between the process and customer relationship.
  • Research technical innovations and assist in planning for the future direction of the school and specific department.
  • Research plans to confirm that correct forms are cataloged based on IRS regulations and plan set up.
  • Provided training for hospital personnel in site capacity management and Integrated Plan of Care (IPOC).

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27. Technical Assistance

average Demand
Here's how Technical Assistance is used in Technical Support Associate jobs:
  • Provided technical assistance to customers and fellow technicians with difficult technical situations.
  • Job Description: Provided technical assistance to National Australia Bank
  • Maintained responsibility for point-of-sale technical assistance.
  • Provide technical assistance and product support to customers via online chat, reviews, and email.
  • Provided technical assistance and direction for all School Board meetings, ensuring optimum performance.
  • Processed overflow inbound phone and all electronic requests for technical assistance with ISS products.
  • Provide technical assistance to US based Home and Small Office customers of Dell Computers.
  • Provided superb technical assistance to business clients and their systems.
  • Mentored technical team on technical assistance skills.
  • Provided technical assistance to customers using Blackberry Phones Managed blackberry accounts for customers and resolved queries related to their push e-mail services
  • Provided technical assistance to various accountholders, assisting with network access, printing, and credit card terminal software operation.
  • Provided technical assistance to customers and technicians with televisions and blu-ray players.

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28. Laptops

average Demand
Here's how Laptops is used in Technical Support Associate jobs:
  • Maintained availability of the corporate LAN consisting of client workstations, laptops, printers and multimedia equipment.
  • Trained new employees and users on computers, telephones, loaner laptops, and digital cameras.
  • Re-Imaged and installed new hardware including laptops, workstations and peripheral devices.
  • Generate the quarterly IT asset reports of secured laptops for my supervisor.
  • Installed software patches and updates on computers and laptops.
  • Perform data transfers for phones, laptops, tablets, and PC's.
  • Handle first level Escalations as a Specialist on issues Pavilion and Presario Laptops (Consumer section).
  • Configure and maintain device encryption for laptops, through SecureDoc, and Microsoft Surface, through Bitlocker.

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29. Linux

average Demand
Here's how Linux is used in Technical Support Associate jobs:
  • Experienced and proficient in DOS, Windows, Mac OS Classic and OS X, Linux operating systems.
  • Developed, optimized and maintained scripts in Linux/Windows environments to support Service Oriented Architecture (SOA) platform.
  • Provided support for all issues related to the servers provided by our organization which operate on Linux.
  • Automated and executed MySQL in Linux (RHEL), MS SQL Server in Windows2008R2 DB Dumping.
  • Performed File System Management in Red Hat Linux using Volume groups and Logical volumes.
  • Assisted Field Techs with troubleshooting network connectivity using various Linux and Windows commands.
  • Used ITIL compliance ITSM ticketed run support for UNIX/Linux servers.
  • Web Pages: HTML Operating System: Windows 7, XP, Vista, Macintosh, Linux.
  • Provisioned VMs with installation software via developing auto shell scripting in Linux/Windows2008R2/Unix.
  • Upgraded RedHat Linux One existing servers and configure them as per the applications.
  • Created and modified Iptables for various Linux boxes.
  • Installed OpenLDAP and configured iptables, port forwarding, Proxy, DNS, DHCP/Static IP, file systems for Linux VMs.
  • Administrated the ServishMesh system, Linux (RHEL 5.X 6.X) servers, Windows2008R2 servers and all VMs created for users.

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30. Technical Knowledge

low Demand
Here's how Technical Knowledge is used in Technical Support Associate jobs:
  • Authored hundreds of technical knowledge data-base articles that documented various complex technical problems, along with the solutions to these problems.

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31. Software Applications

low Demand
Here's how Software Applications is used in Technical Support Associate jobs:
  • Supported approximately 80,000 employees on 800 software applications and network connectivity difficulties.
  • Installed and maintained various proprietary software applications.
  • Supported staff with IT issues related to network, Windows, MS 365, and other software applications.
  • Trained and mentored new hires on various software applications and created a positive working environment within area.
  • Provided support for Microsoft Software Applications (Word, Excel, PowerPoint, Outlook).
  • Utilized ticketing system to support users on the domain with hardware and software applications.
  • Maintained and troubleshots all hardware, OS and software applications for over 50 staff and consultants.

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32. Citrix

low Demand
Here's how Citrix is used in Technical Support Associate jobs:
  • Tested Citrix software and computer equipment of new hire employees for the East region.
  • Configured and installed upgraded management PC's to new Citrix software.
  • Assisted with BackupExec 9 and Citrix administration.
  • Assisted clients with terminal services, Citrix applications, industry standard applications and a few propriety Xvand applications.
  • Remediated and managed Check Point Firewall-1, Citrix & Neoteris problems on various Windows platforms.
  • Trouble Shoot user problems accessing ARGUS, CITRIX servers.

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33. Customer Problems

low Demand
Here's how Customer Problems is used in Technical Support Associate jobs:
  • Identify and provide inputs on unique (or) recurring customer problems.
  • Implement effective customer satisfaction strategies by identifying and eliminating the root causes of customer problems.

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34. Problem Resolution

low Demand
Here's how Problem Resolution is used in Technical Support Associate jobs:
  • Documented details and actions taken to ensure upkeep of customers' electronic records and to facilitate future problem resolution.
  • Ensured problem resolution and customer satisfaction by following a company defined sophisticated problem analysis
  • Used problem resolution methods with tracking system to achieve high-level customer satisfaction.
  • Provide high-quality web technical support, education, and problem resolution for investors (Tier 1).
  • Initial troubleshooting and second tier support, incident recording and problem resolution using HEAT ticket tracking database.
  • Managed a staff of 30 for quality assurance, efficiency and problem resolution.
  • Assist with collaboration on problem resolution and team assistant.
  • Responded to client calls and problem resolution.
  • Assembled and maintained multiple computer mockups, running several operating systems, to assist me in helping technicians with problem resolution.

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35. Customer Calls

low Demand
Here's how Customer Calls is used in Technical Support Associate jobs:
  • Recognized and managed assertive customer calls.
  • Answer customer calls on ACD Asses Warranty status based on product registration or product manufacture date.
  • Researched technical aspect of customer calls.
  • Receive customer calls to validate ACH totals into an access database for at least 250 customers on a daily basis.
  • Monitored and handled Helpdesk incoming IT customer calls in a professional manner and resolved technical issues.
  • Handled in-bound customer calls Provided technical support for Apple iPhone customers Prepared replacement orders Ensured customers had proper product and updates

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36. Unix

low Demand
Here's how Unix is used in Technical Support Associate jobs:
  • Created and modified Windows and Unix scripts for to ensure optimum application builds, monitoring, and error reporting.
  • Performed as UNIX team lead at both level2 and level3 support of the US-Only teams.
  • Helped monitor Unix server and server performance to assure data loads ran in peak performance.
  • Supported Windows and Unix tape libraries.
  • Provided direct technical support to more than 3500 users, including software, hardware, middleware and UNIX server end issues.
  • Assist with email accounts including Gmail, Exchange, and UNIX.
  • Helped support data loads from Unix server to Sybase database.

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37. Sharepoint

low Demand
Here's how Sharepoint is used in Technical Support Associate jobs:
  • Installed XP operating system, standard and proprietary applications remotely, from CD and SharePoint site.
  • Managed development of knowledge base site in SharePoint for most common user IT issues.
  • Deployed and administered SharePoint 2.0; created new sites for 5 different departments.
  • Helped end users in solving queries related to SharePoint intranet portal site.
  • Administer SharePoint 2010 and Dynamics CRM Enterprise.
  • Support the maintenance of US applications, such as SalesForce and Office 365 (SharePoint Online, etc.)
  • Provided remote desktop support, SharePoint folder creation, Active Directory and LDAP object creation, and Blackberry Enterprise activation.

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38. Android

low Demand
Here's how Android is used in Technical Support Associate jobs:
  • Developed and administered numerous technical presentations to educate others on BlackBerry , Android, Mac, and Windows operating systems.
  • Provide support to mobile devices, such as Apple and Android products, including Tablets/iPads.
  • Maintain and support Citrix XenApp, Microsoft Exchange, iPhone & Android Mobile users.
  • Managed changes/releases for both iOS and Android users in Airwatch.
  • Required familiarity with Android and iPhone operating systems and hardware components for troubleshooting and setup of telecommunications and tablet devices.
  • Performed configuration of iPad/iPhone/Android devices to mail & exchange servers.

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39. Product Information

low Demand
Here's how Product Information is used in Technical Support Associate jobs:
  • Provided product information and technical support to customers over phone

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40. Customer Questions

low Demand
Here's how Customer Questions is used in Technical Support Associate jobs:
  • Answer incoming inquiries, respond to customer questions and solve problems according to standardized procedures while maintaining a courteous manner.
  • Developed the ability to utilize on-line resources to assist various customer questions while engaged to finding all possible solutions.
  • Answer technical support calls; manage customer questions directly via telephone or e-mail ticket system.
  • Log all customer questions and problems accurately, within the expected period.

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41. Technical Problems

low Demand
Here's how Technical Problems is used in Technical Support Associate jobs:
  • Identify, research, and resolve technical problems and concerns across phone, chat, and email delivery channels.
  • Handle technical problems with equipment at hand, re-registering, restoring or replacing equipment as needed.
  • Respond to customer's technical problems/issues related to hardware, software, and networking.
  • Assist sprint store locations nationwide with technical problems and plain programming.
  • Worked with end users to evaluate and solve technical problems.
  • Fast resolutions at technical problems.
  • Research technical problems utilizing internal knowledgebase to provide a workable solution.
  • Worked with venders to fix all kinds of technical problems of VMs, Servishmesh, Internal Cloud and middleware.

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42. CRM

low Demand
Here's how CRM is used in Technical Support Associate jobs:
  • Maintain communication logs tracking customer issues and resolution techniques through the use of the AT&T CRM.
  • Maintained call information in CRM system and used Remedy for ticketing and scheduling dispatch.
  • Supplied detailed case management within Microsoft CRM.
  • Worked on CRM based applications such as Siebel, Delta, DellServ, DellConnect (CITRIX) to resolve issues.
  • Use Salesforce CRM and Agent tools for remote and screen share support to end users.
  • Build the Development, Testing and Production environments for the Clarify CRM application.
  • Worked on special projects including conversion of their CRM system to Saleforce.com.

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43. SLA

low Demand
Here's how SLA is used in Technical Support Associate jobs:
  • Skilled at translating technical jargon into easily understandable terms for customers and when collaborating with other departments
  • Achieved, and surpassed the Service Level Agreement (SLA) expectations for subscribers of AWS Developer Support Level of support.
  • Support over 500 different software language translation, and make sure the correct translation show on web.
  • Attained personal SLA goals for all contact channels, receiving highest 90-day review of hired cohort.
  • Created RFP questions and SLA's that were sent to each vendor to answer.
  • Provided prompt alerts and support to clients within the defined SLA.
  • Meet and exceed SLA requirements set by the company.
  • Translated English manuals of new models into Japanese.
  • Translate for customers on the phone.
  • Resolve tickets and work on change requests through Service Centre Tool as per SLA.

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44. Level Support

low Demand
Here's how Level Support is used in Technical Support Associate jobs:
  • Provided tier 2 level support for account configuration issues requiring escalation.
  • Provide resolution for trouble tickets escalated by first-level support specialists.
  • Created SOP and other technical documentation associated with the Tier 2 level support functions.
  • Referred problems to second-level support if they could not be resolved over the phone using a Remedy Help Desk ticketing system.
  • Associate Systems Analyst/ Stores 2st Level Support Investigated, researched and resolved all issues escalated from 1st level.
  • Provide first and second level support for 300+ employees at the Headquarters office of a Cigna Division.
  • Escalate more complex customer technical issues to senior level support through Ephone.

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45. POS

low Demand
Here's how POS is used in Technical Support Associate jobs:
  • Proposed implementation strategy and budget for project to improve and automate input into inventory management database.
  • Created presentations and materials (including agendas and assessments) for training facilitation purposes.
  • Maintained consistent and timely official response to questions posted to company-sponsored electronic discussion boards.
  • Configured Yum repositories to enhance install efficiency by reducing RPM complex dependency install procedures.
  • Compose Requirements and Technical Specifications for customer facing products as well as internal tools.
  • Focused on delivering a positive customer experience according to company standards.
  • Maintain knowledge repository for easy referral and training.
  • Received training in every position within Environmental Services.
  • Proposed cost-saving strategies and improvements when appropriate.
  • Recognized possible outages and reported findings.
  • Maintained position in top-twenty associates.
  • Coached and trained a total of 40 new hires over a 3 year period; 10 were promoted to higher positions.
  • Monitored technical support, data support and network operation teams for quality assurance purposes, while providing immediate feedback and coaching.
  • Minimized downtime or disruption of hardware or software use by providing support in as timely a manner as possible.
  • Performed hardware and software repair on systems whilst ensuring the end result was one of a positive nature.
  • Continue to manage recent trainees as they progress into their positions and provide ongoing support for new employees.
  • Offer roll-outs, compensation and salary negotiations and follow up until and after the candidate starts at position.
  • Trained incoming new hires on guidelines/procedures and Point of Sale software (POS) transaction handling.
  • Research and assess new and trending incidents and provide possible solutions to minimize impact.
  • Possessed heightened awareness of the calls in queue to ensure maximum client service.

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46. Lotus Notes

low Demand
Here's how Lotus Notes is used in Technical Support Associate jobs:
  • Handled support issues regarding Lotus Notes 4.52/5.0 and assorted custom auditing/project management software.
  • Completed Outlook to Lotus Notes Migration including configuration and backups.
  • CHANGE MANAGEMENT: Identify and prevent Network scheduled production changes conflict Process BT applications/Operations teams email requests via IBM Lotus Notes
  • Provide a technical support and manage any Lotus Notes Applications issues via phones, emails, and chats.
  • Compiled the official Lotus Notes Team training documentation for 2000 and 2001.
  • Developed web sites using lotus notes/domino/ java script and HTML.
  • Created and modified email accounts in Lotus Notes.
  • Worked on Lotus notes and Domino related issues.
  • Resolve various issues received via Lotus Notes.

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47. Voip

low Demand
Here's how Voip is used in Technical Support Associate jobs:
  • Identify connectivity and hardware issues related to the AT&T U-Verse IPTV, CVOIP, and HSIA system.
  • Resolved VoIP issues customers were having with their devices by upgrading firmware for corrupt devices.
  • Respond to queries over VoIP enabled phone.
  • Trained in VOIP system and web-based SMS.
  • Configured and diagnosed VOIP systems.
  • Configured wireless networks and VOIP phone systems in addition to other services for businesses in order to facilitate better and faster communication

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48. System Issues

low Demand
Here's how System Issues is used in Technical Support Associate jobs:
  • Tracked and managed help desk communications requiring ticket escalations, system issues, enhancement or operational requests.
  • Assisted in troubleshooting user problems relating to Operating System issues, Network Connectivity, MS Office products.
  • Provide trouble-shooting of ad serving and system issues.
  • Used troubleshooting methods to diagnose system issues.
  • Monitor and log system issues.
  • Helped to identify and resolve system issues in order to maximize the benefit of EMC's Clinical system, primarily Meditech.
  • Served as Technical adviser to users with complex system issues, also did coordinated special projects and system upgrades.
  • Provide phone and email support to on-site and field employees on a variety of Avaya system issues.

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49. User Accounts

low Demand
Here's how User Accounts is used in Technical Support Associate jobs:
  • Maintain user accounts and system access controls; monitor access controls, maintaining system security in accordance with University security policies.
  • Created user accounts and managed user information for the Microsoft Active Directory, Exchange 2000 and the BES.
  • Interfaced with various management tools for user accounts, network systems, and file systems.
  • Implemented and administered Microsoft Exchange Servers and Active Directory, created and managed user accounts.
  • Maintained AD user accounts, mailboxes and backups.
  • Managed user accounts for company assets.
  • Administrated user accounts in multiple systems.
  • Updated and maintained user accounts - Supported active directory changes - updated profiles, security and roles and permissions.
  • Worked with employees' user accounts in Kronos Application, such as adding, changing and deleting user accounts.
  • Maintained User accounts, Licenses and perform other administration and configuration tasks.
  • Maintain user accounts for Network, Syteline, and Exchange.
  • Create national user accounts for the Invision system.

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20 Most Common Skill for a Technical Support Associate

Technical Support21%
Computer Hardware14.4%
Customer Service8.7%
Troubleshoot6.9%
Hardware Issues5.9%
Phone Calls5.6%
Desktop5.2%
Internet5.1%

Typical Skill-Sets Required For A Technical Support Associate

RankSkillPercentage of ResumesPercentage
1
1
Technical Support
Technical Support
16.6%
16.6%
2
2
Computer Hardware
Computer Hardware
11.5%
11.5%
3
3
Customer Service
Customer Service
6.9%
6.9%
4
4
Troubleshoot
Troubleshoot
5.5%
5.5%
5
5
Hardware Issues
Hardware Issues
4.7%
4.7%
6
6
Phone Calls
Phone Calls
4.5%
4.5%
7
7
Desktop
Desktop
4.1%
4.1%
8
8
Internet
Internet
4.1%
4.1%
9
9
Desk Support
Desk Support
3.8%
3.8%
10
10
Setup
Setup
2.5%
2.5%
11
11
Active Directory
Active Directory
2.4%
2.4%
12
12
Network Printers
Network Printers
1.9%
1.9%
13
13
Mac
Mac
1.8%
1.8%
14
14
Windows XP
Windows XP
1.7%
1.7%
15
15
VPN
VPN
1.4%
1.4%
16
16
Routers
Routers
1.3%
1.3%
17
17
OS
OS
1.3%
1.3%
18
18
Trouble Tickets
Trouble Tickets
1.2%
1.2%
19
19
Fios
Fios
1.1%
1.1%
20
20
Remote Access
Remote Access
1.1%
1.1%
21
21
Computer System
Computer System
1%
1%
22
22
SQL
SQL
1%
1%
23
23
PCS
PCS
1%
1%
24
24
Tcp/Ip
Tcp/Ip
1%
1%
25
25
Knowledge Base
Knowledge Base
0.9%
0.9%
26
26
LAN
LAN
0.9%
0.9%
27
27
Technical Assistance
Technical Assistance
0.8%
0.8%
28
28
Laptops
Laptops
0.8%
0.8%
29
29
Linux
Linux
0.8%
0.8%
30
30
Technical Knowledge
Technical Knowledge
0.7%
0.7%
31
31
Software Applications
Software Applications
0.7%
0.7%
32
32
Citrix
Citrix
0.7%
0.7%
33
33
Customer Problems
Customer Problems
0.7%
0.7%
34
34
Problem Resolution
Problem Resolution
0.7%
0.7%
35
35
Customer Calls
Customer Calls
0.7%
0.7%
36
36
Unix
Unix
0.7%
0.7%
37
37
Sharepoint
Sharepoint
0.7%
0.7%
38
38
Android
Android
0.7%
0.7%
39
39
Product Information
Product Information
0.7%
0.7%
40
40
Customer Questions
Customer Questions
0.6%
0.6%
41
41
Technical Problems
Technical Problems
0.6%
0.6%
42
42
CRM
CRM
0.6%
0.6%
43
43
SLA
SLA
0.6%
0.6%
44
44
Level Support
Level Support
0.6%
0.6%
45
45
POS
POS
0.6%
0.6%
46
46
Lotus Notes
Lotus Notes
0.5%
0.5%
47
47
Voip
Voip
0.5%
0.5%
48
48
System Issues
System Issues
0.5%
0.5%
49
49
User Accounts
User Accounts
0.5%
0.5%

31,505 Technical Support Associate Jobs

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