Technical support associate work from home jobs - 1200 jobs
Remote Online Product Support - No Experience
Glocpa
Remote job
We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
$36k-47k yearly est. 60d+ ago
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Neuroradiologist - REMOTE 7 On / 14 Off
Maimonides Medical Center 4.7
Remote job
Neuroradiologist - REMOTE 7on/14off
Remote Work schedule: Work one week, off two weeks
THE BEST CAREERS. RIGHT HERE
@ BROOKLYN'S LEADING HEALTHCARE SYSTEM.
MAIMONIDES: TOP TEN IN THE U.S. FOR CLINICAL OUTCOMES
We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers
. At Maimonides Health, our core values
H.E.A.R.T
drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of
patient-centered care.
The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neurosciences Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.
The Radiology department is seeking a remote Board Certified/Fellowship trained Evening Neuroradiologists to join our team. You will read 100% Neuroradiology.
At Maimonides, we are continuously expanding our services and remain at the forefront of innovative medicine. Our Comprehensive Stroke Center was recently ranked #1 in the United States for patient survival. We are a Level One Trauma Center and Brooklyn's first fully accredited Cancer Center treating patients of all ages.
We perform a high volume of imaging for our busy spine services and otolaryngology practices affiliated with the hospital and for other groups seeking high-level imaging services in the borough.
In addition to its hospital-based practice, the Radiology department has 2 outpatient imaging centers and a third under construction. We have state-of-the-art imaging equipment and post-processing technology with integrated PACS and Voice Recognition and remote access via VPN for all radiologists.
In this role, you will:
Provide accurate, timely, and high-quality diagnostic reports during evening shifts (typically 4pm-12am Mon-Fri and weekend coverage).
Participate in emergency and trauma imaging interpretation, supporting the hospital's Level One Trauma and Comprehensive Stroke Center.
Collaborate with clinical teams (neurology, neurosurgery, ENT, spine services) to provide consultative expertise on imaging findings.
Participate in resident teaching and training, providing feedback and educational support as part of the department's academic mission.
We require:
Board Certified in Diagnostic Radiology
A Completed Fellowship in Neuroradiology from an accredited institution
Valid New York State Medical License
REMOTE: 7 on/14 off. Salary: $415,000 - $475,000/yr.
We offer comprehensive benefits including a 403 (b) retirement plan. For immediate consideration, please forward a resume to Daniel Masri at ****************.
Maimonides Medical Center (MMC) is an equal opportunity employer.
$45k-54k yearly est. 1d ago
Help Desk Technician
Teksystems 4.4
Remote job
We are seeking an Entry-Level Help Desk Technician to join our team in a hybrid work environment. This role supports core business hours Monday-Friday (7:00 AM-4:00 PM or 8:00 AM-5:00 PM EDT) and follows a hybrid schedule with three days in office per week, though fully remote candidates may be considered for top talent. Responsibilities include providing customer-focused technicalsupport via phone, chat, and a self-service ticketing portal; performing initial troubleshooting; managing and resolving tickets; and documenting issues within a ticketing system. The environment is primarily Microsoft and Windows-based, and this role places a strong emphasis on customer service, communication, and timely resolution. Prior contact center or phone/email support experience is a plus, as is familiarity with ticketing platforms such as ServiceNow, ShareWell, or Spiceworks. Technical experience and certifications such as CompTIA A+ are beneficial but not required-candidates with one to two years of relevant experience or a combination of education and experience are encouraged to apply.
*Job Type & Location*This is a Contract position based out of Columbus, OH.
*Pay and Benefits*The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Columbus,OH.
*Application Deadline*This position is anticipated to close on Jan 20, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$18-20 hourly 1d ago
Technical Printer Support Representative I (Inkjet)
Canon U.S.A., Inc. 4.6
Remote job
Company Canon Info Technology Services Requisition ID 33908 Category Customer Service/Support Type Full-Time Workstyle Virtual About the Role Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technicalsupport.
As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction.
This position offers:
- Remote work style
- Various scheduling options
- Paid orientation and training
- Benefits (medical, vision, dental, life insurance, and disability)
- Company-paid holidays
- Paid time off: personal, vacation, and sick time
- 401(k) with company match
- Employee assistance program
- Tuition reimbursement
- Employee discounts
- Pay differentials
Available Schedules:
Mon - Fri | 9:00 am - 5:30 pm EST
Mon - Fri | 9:15 am - 5:45 pm EST
Mon - Fri | 9:30 am - 6:00 pm EST
Mon - Fri | 9:45 am - 6:15 pm EST
Compensation: In accordance with applicable laws, we are providing the salary range for this role: $15.00 - $15.53 per hour + shift differential
Your Impact
As a Canon Technical Printer Support Representative I, you'll:
- Provide positive and professional technicalsupport to Canon customers via phone, email, and chat
- Analyze complex issues to answer questions, troubleshoot, and advise on solutions
- Promptly identify, research, and resolve customer inquiries using all available software and network tools
- Interact with customers and team members simultaneouslyto expedite call resolution
- Make prompt, accurate business decisions that mutually benefit the business and the customer
- Document interactions and resolutions in our easy-to-use applications
- Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website
About You: The Skills & Expertise You Bring
- High school diploma or equivalent
- Previous customer service or call center experience
- Demonstrated knowledge of PC operating systems such as Windows and/or MAC
- Intermediate to advanced level skills with internet navigation, instant messenger tools, and email
- Keyboarding and MS Office proficiency
- Ability to work independently and manage time effectively
- Strong communicator with active listening skills and proficiency in English
- Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
- Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time
- Dependable, punctual, and consistent attendance is a must for this position
- A reliable high-speed internet connection and a workspace free from noise and distractions
** This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia.
Company Overview
Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers.
Statement of Policy on Equal Employment Opportunity
Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Canon's policy is to:
Recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.
Base decisions on employment so as to further the principle of equal employment opportunity.
Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities.
Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.
Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation
Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at , Eastern time from within the US. For all other reasonable accommodation requests, please call . You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Canon ITS is a tobacco-free work environment.
Notice to Recruiting Firms/Agencies
Canon ITS typically recruits candidates directly, rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter.
Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. To read more about employment discrimination protections under federal law, click here
#CITS
Workstyle Description
Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.
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$15-15.5 hourly 1d ago
Remote Entry-Level IT Specialist (Veteran-Friendly) Michigan
Evolve Systems
Remote job
We're seeking Michigan-based veterans to join our IT team. If you were honorably discharged between 2012 2025, this entry-level IT role is designed to give you hands-on training and support as you transition into a civilian IT career. Responsibilities Include
Set up and maintain computer systems and networks
Troubleshoot and resolve basic technical issues
Learn installation and configuration of hardware/software
Follow cybersecurity and data protection procedures
Work as part of a remote IT team
Ideal Candidate
Veteran discharged 2012 2025
No prior IT experience necessary
Strong teamwork and communication skills
Eager to learn and develop technical skills
Compensation & Benefits
Pay: $26 $33/hr
Flexible remote work options
Paid IT training and certifications
Veteran-friendly environment and career advancement
Apply today and start your next mission a successful career in IT!
$26-33 hourly 3d ago
Technical Support Representative
Insight Global
Remote job
JOB TITLE: Facilities Support Representative
DURATION: Long term contract
HOURLY RATE: $17/hr +
all candidates need to live within a 2-hour radius from Bentonville, AR
This is a remote role in a call center environment, focusing on inbound calls and emails from field technicians and onsite store associates regarding on-site HVAC, Lighting, and Refrigeration issues that they will help troubleshoot utilizing software, a knowledgebase, as well as internal collaboration with subject matter experts. These duties will be performed by researching work order root causes for technicians according to severity and device functionality within our process.
Starting February 2nd, 2026, there is 6 weeks of training that are intended to equip the candidate with fundamental knowledge of the workflows and associated software. Proficiency will come with time in production and collaboration with subject matter experts. Training is Monday-Friday 8:00-5:00 CST.
Weekly schedule is structured 4 days on 3 off platform.
First contact resolution and quality adherence take priority over productivity. 13:00 AHT, about 25 calls/emails in a shift.
A laptop and charger are provided. Monitors and headsets are not provided but are strongly recommended.
Job Description:
Desired Skills and Experience
Exp. working in an environment with a high volume of inbound, outbound calls and emails.
Demonstrates a fundamental level of critical thinking (diagnostics/problem solving, researching, and team working skills). There is no step-by-step guide or walkthrough. This job requires a natural solutions seeker.
Excellent written and spoken communication skills
Strong multitasking skills - able to navigate multiple applications at one time
Intermediate computer knowledge proficient in Microsoft apps, dual screens and real time reporting.
A quiet professional environment and reliable internet service is required
Ability to handle a high volume of inquiries during peak volume with positivity and professionalism.
Experience working from home. (You understand the importance of timely communication and adherence to scheduled production standards.)
Plusses
Autonomous system diagnostics and troubleshooting
Understanding of BAS (Building Automation Systems)
Day-to-Day
: An employer in Northwest Arkansas is seeking a Facilities Representative to join the team. Daily responsibilities include answering inbound phone calls and emails regarding facilities work orders and troubleshooting reported events with field technicians in all 4500 stores nationwide. The program goal is to protect the client against product loss in stores. He/She will coordinate service with on-site technicians, store associates, level 3 teams and third parties where needed. This role requires heavy multitasking and navigating multiple applications at once. Candidates should be adaptable to learning from change, difficulties, and feedback.
$17 hourly 22h ago
Remote Neuroradiologist
University of Vermont Health 4.6
Remote job
Remote Neuroradiologist - University of Vermont Health
The University of Vermont Health's Department of Radiology is seeking a board-certified or board eligible neuroradiologist to join our growing radiology team. This is a full-time remote opportunity to practice high quality neuroradiology in collaboration with a well-established academic medical center - all while enjoying the flexibility and work life balance of fully remote work.
Position Details:
Work Remote: 100% remote position, flexible schedule options available.
Teaching Opportunities: This role is integrated into an academic neuroradiology division with at-the-workstation resident and fellow teaching which can all be done remotely. There is no research requirement.
Comprehensive Neuroradiology Practice: Interpret a full spectrum of adult neuroradiology exams including - brain, spine, head and neck MRI, & CT.
Collaborative Environment: Work closely with a collegial group.
Schedule: No evening shifts. Competitive vacation schedule. 6-8 weeks/year covering pager to answer resident questions after hours.
Benefits:
PSLF eligible
Comprehensive benefits package that includes health, dental and vision
403(b) retirement plan
CME reimbursement
Malpractice coverage
Competitive Salary: $539,000-$559,000* - Call included
About the University of Vermont Medical Center:
UVMMC serves as the major tertiary referral center, level 1 trauma center, and primary stroke center for Vermont and northeastern upstate New York
In addition to UVMMC, the UVM Heath Network includes several community hospitals in Vermont and New York with an integrated PACS/EMR and ability to read studies remotely from any site
Facilities include state-of-the-art MRI and CT scanners with a close business and technical development relationship with a major vendor
Dedicated Division of Neuroradiology with experienced staff
Collaborative multidisciplinary conferences with neurosurgery, neurology, ENT, pathology, and radiation oncology - can participate in all remotely
For more information, please contact:
Matt Canasi (Network Recruiter)
*************************
$53k-65k yearly est. 1d ago
Mortgage Technology Support Analyst II
Lower 4.1
Remote job
Here at Lower, we believe homeownership is the key to building wealth, and we're making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience.
With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we're a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger.
Job Description:
The Mortgage Technology (MT) Support Analyst II plays a key role in supporting, troubleshooting, and optimizing mortgage technology systems that drive the loan lifecycle from application to closing. This position serves as an advanced resource for diagnosing and resolving technical issues, maintaining user functionality, and supporting system improvements. The MT Support Analyst II partners closely with business users, technology teams, and leadership to ensure seamless operations and continuous improvement of mortgage technology tools.
Pay Range: $32-36/hr
Duties and Responsibilities:
Provide advanced analysis, troubleshooting, and resolution for end-user support requests across LOS, POS, and Process Automation systems.
Monitor ticket trends, identify recurring issues, and recommend process or training improvements.
Escalate and collaborate with development and product teams for complex system issues.
Assist with system administration tasks, including user setup, maintenance, and access management.
Support communication and training related to technology changes, enhancements, or system outages.
Maintain system documentation to capture solutions, root causes, and best practices.
Participate in special projects as a subject matter expert and provide input on process improvements.
Deliver exceptional customer service and serve as a trusted support resource for end users.
Position Specifications/Requirement:
Associate's or Bachelor's degree in IT, Business, or related field, or equivalent work experience.
1-3 years of experience in technicalsupport, preferably in a help desk, mortgage technology, or financial services environment.
Familiarity with mortgage industry processes and exposure to supporting ICE's Encompass software (experience with the desktop version of Encompass LOS and Ncino strongly preferred).
Strong problem-solving, analytical, and troubleshooting skills.
Excellent communication skills, with the ability to explain technical concepts to non-technical users.
Proven ability to prioritize and manage multiple requests in a high-volume, fast-paced environment.
Customer-focused mindset with strong organizational skills and attention to detail.
Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Privacy Policy
$32-36 hourly Auto-Apply 7d ago
Managed IT Help Desk Tier 1
Dex Imaging 3.7
Remote job
DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people.
Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities:
Examples of key duties are interpreted as being descriptive and not restrictive in nature.
Identifies, diagnoses, and resolves any assigned support requests
Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system
Provides one-on-one end-user problem resolution over the phone
Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals
Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements
On-going self-training to preserve professional skillsets required to perform job duties
Provide after-hour support for clients during scheduled on-call rotation
Assist in Managed IT Projects as instructed by Project Team Manager
Assists in creating materials/documentation for end-user frequently asked questions (FAQs)
Train users on network login, printing, accessing network shares, printing, scanning and software applications
Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites
Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues
Takes ownership of tasks and follows through to ensure complete resolution
Takes a personal interest in, and responsibility for, quality of work performed, or work associated with
Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
Provide accurate time estimates for how long a task will take to complete
Understand that the success of individuals is measured by the success of their teams
Qualifications:
Excellent verbal and written communication skills
1-3 years experience providing IT support to end users
Managed IT Services experience desirable
Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365
Experience leveraging PSA ticketing system and RMM tools for remote management
Certifications such as CompTIA A+ are desirable
Work Week Format:
Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC)
Remote Work Schedule varies based on scheduling and approval by Service Manager
Lunch schedule varies on team availability and is limited to one hour
Attendance to training or called meetings is mandatory
Mandatory on-call rotation schedule as required
$31k-40k yearly est. Auto-Apply 60d+ ago
Technical & Aggregation Support Specialist
Empower Retirement 4.3
Remote job
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
As a Technical & Aggregation Support Specialist, you will resolve complex technical issues for clients, advisors, and internal support teams in a fast‑paced, technology‑driven environment. You will partner closely with engineering teams and third‑party providers to diagnose issues, improve product functionality, and deliver exceptional customer experiences. This role requires strong technical skills, analytical thinking, and a customer‑first mindset.
What you will do
Resolve client, advisor, and internal support inquiries submitted through Zendesk
Partner with engineering teams and third‑party aggregators to identify, escalate, and resolve technical issues
Analyze trends in client issues and serve as the voice of the customer to drive product improvements
Create and maintain Help Center articles and technical documentation for common issues
Recommend and support process and tooling improvements to enhance customer satisfaction
What you will bring
Bachelor's degree and at least 2 years of related experience, or equivalent work experience
Strong analytical and technical troubleshooting skills
Excellent written communication skills with ability to explain technical concepts clearly
Strong time management and organizational skills in a support environment
Customer‑first attitude with empathy and accountability for issue resolution
What will set you apart
Experience with Zendesk, JIRA, or similar support tools
Account Aggregation experience a plus
Experience providing technicalsupport via phone, chat, and email
Ability to work cross‑functionally with engineering and product teams
Experience writing technical documentation or training support personnel
Working knowledge of SQL or similar data tools
***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***
What we offer you
We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.
Medical, dental, vision and life insurance
Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time - 16 hours per calendar year
Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
Base Salary Range
$55,300.00 - $76,075.00
The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Equal opportunity employer
•
Drug-free workplace
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***
Job Posting End Date at 12:01 am on:
01-20-2026
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$55.3k-76.1k yearly Auto-Apply 4d ago
Technical Support Specialist
Hologic 4.4
Remote job
All around the world people are looking for an answer, a test result, or a procedure that will offer them clarity and a path to a healthier life. By working with Diagnostic products that make a difference globally, your impact can be greater than you have ever imagined. Hologic offers a space for employees to own their passion and feel a sense of purpose each and every day.
Our award-winning TechnicalSupport team plays a big role in that mission. They provide phone and email support to both internal and external customers, troubleshooting issues with Hologic's cytology and molecular products.
Think this role is for you?
This individual has an ability for troubleshooting issues beyond “computer stuff.” In this role, you will be troubleshooting our diagnostics instruments (cytology and molecular), reagents, and operator issues.
You will be offering technicalsupport to internal customers (R&D, Field Service, Quality, Marketing, etc.) and external customers (Lab technicians, hospitals, etc.) via phone and email.
We provide support 24/7, you may be on-call and serve as back-up for technical and application support as needed, including some holidays.
Key Outcomes:
Provide customers with service and product troubleshooting for cytology and molecular products, including instruments, reagents, and software, via phone and email.
Document calls in the CRM system and escalate issues that require further investigation.
Authorize return of customer product for investigation.
Determine replacement of product as warranted.
Potential Growth Opportunities:
Represent TechnicalSupport as specialist for designated product(s).
Act as liaison to other departments within the division concerning issues related to specific product lines.
Serve on product development or support teams. Provide TechnicalSupport team with troubleshooting training and informational updates.
Work with Marketing and Service departments at the launch of new products. Reviewing or creating label copy, participate in pre- and post-launch teams.
Build relationships with partners and distributors.
Writing and reviewing procedures.
Provide guidance and coaching to other TechnicalSupport personnel.
Do you have what it takes?
You are technically inclined, you understand science - DNA, RNA, Cytology, reading the package insert on a medical product doesn't sound like a foreign language to you.
You have a customer service mentality, you are patient, have good communication and computer skills and are great at multi-tasking.
You are comfortable speaking on the phone and have flexibility in your schedule.
We are looking for someone who is eager to start their career in this field and wants to grow within the department.
Additional qualifications:
Bachelor's degree in biology, Cytotechnology, Medical Laboratory Science, or related field (required).
ASCP Cytotechnologist (CT), Medical Technologist (MT) or Clinical Laboratory Scientist (CLS) certification or equivalent (desired).
Experience as a Cytology Prep Technician (desired).
Experience with cytology, RT PCR, molecular, or virology (desired).
Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers (desired).
If you are not sure that you are 100% qualified, but are up for the challenge, we want you to apply!
The annualized base salary range for this role is $71,000 - $106,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.
$71k-106k yearly Auto-Apply 45d ago
Technical Support Specialist - East Coast
Airtable 4.2
Remote job
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
The Enterprise TechnicalSupport Team at Airtable plays a pivotal role in helping our customers unlock the full potential of our platform. We work closely with an exciting range of customers to solve complex business challenges and ensure they achieve their goals while seamlessly navigating Airtable's features and capabilities. As an Enterprise TechnicalSupport Specialist, you'll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable's features and capabilities. What you'll do
Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls).
Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes.
For complex issues, you'll know when to escalate to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer.
Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements.
Contribute to the continuous growth of Airtable's knowledge base by creating and updating helpful resources based on customer interactions.
Stay ahead of new features and product updates. You'll educate customers on best practices and help them leverage Airtable to optimize their workflows and business processes.
Who you are
You have experience with Airtable, whether personally or professionally, and you're excited about helping others discover how it can transform their business.
You've worked in an enterprise-focused technicalsupport role, especially within a B2B tech environment, where you've made a meaningful impact on customer success.
You excel in both written and verbal communication, and you know how to tailor your message to a wide variety of audiences.
You enjoy solving complex problems, leveraging your strong analytical skills and technical aptitude to navigate challenges and find creative solutions.
You're naturally curious, and you thrive in environments where you're expected to dive deep into technical issues and continuously learn.
You have a strong, self-driven desire to exceed expectations and continuously improve your performance.
You have experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology. A solid understanding of concepts such as relational databases, REST APIs, and writing formulas is a plus.
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.
VEVRAA-Federal Contractor
If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.
#LI-Remote
Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.
Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.
For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:$73,000-$95,300 USDFor all other work locations (including remote), the base salary range for this role is:$65,000-$85,500 USD
Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here.
🔒 Stay Safe from Job Scams
All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.
$73k-95.3k yearly Auto-Apply 26d ago
IT Help Desk Technician (Remote)
Capital Rx 4.1
Remote job
About Judi Health
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:
Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
Judi, the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.
Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit ****************
Location: Remote (East Coast - 7am ET - 4pm ET)
Position Summary:
The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and off boarding IT activities associated with employee profiles.
Position Responsibilities:
Research end user issues independently, when needed, and document/develop a solution per company standards
Developadditional MDM automation to facilitate user onboarding
Identify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software.
Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business.
Responsible for all onboarding and offboarding related IT activities, including system-wide access,purchasing and retrieving of equipment, upgrades, asset tagging, etc.
Create Exchange rules to address spam/phishing emails as needed.
Collaborate with the IT Engineering team to drive systemic improvements to email filtering system.
Promptly respond to user requests via ticketing system/phone calls/IM
Assist users with access/system issues
Write and update documentation for user reference
Help build andestablish procedures for newly established team
Participate in a Help DeskOnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows).
Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.
Work hours: 7am ET - 4pm ET
Minimum Qualifications:
2+ Years experience in a Help Desk role (preferably in a medium or larger company)
Acustomer-oriented approach to problem resolution
Experience supporting Mac hardware/OSX in a Help Desk environment
Experience supporting remote users in a distributed environment
Experience with Jira Service desk or a similar ticketing system
Experience with Office 365 suite
Salary Range$24-$28 USD
All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.
Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at*********************************************
$24-28 hourly 5d ago
Technical Support Analyst, Tier 2 (US Remote)
First Advantage 4.7
Remote job
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
This role is currently remote, and the position's core hours are North American. This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur. The role is dynamic: On any given day, the team will simultaneously be answering product questions, identifying bugs, implementing technical solutions, and escalating work to engineering teams. The team can resolve over 90% of incoming support requests internally, escalating only the most complicated to engineering teams for final analysis and resolution.
Who You Are:
If you are a motivated individual with a service-oriented mindset, a strong background in Integrating applications, and a desire to excel in a dynamic support environment, we encourage you to apply for the Tier 2 Application Support Specialist role. Join our team and contribute to the continuous improvement of our systems while providing exceptional support to our valued customers. Expected hours are 9:00am-6:00pm ET/6:00am-3:00pm PT
What You'll Do:
Provides courteous, efficient, and professional technicalsupport by phone and email to customers across all verticals.
Communicate and interact with fulfillment departments regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance to enhance and improve the rapid resolution of client issues and requests.
Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations.
Effectively communicate with clients, management and team members on an as needed basis with issue resolution.
Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways.
What You May Need to be Successful:
Works beyond routine tasks, utilizing increasingly specialized knowledge of relevant FA technologies.
Exercises systematic proficiency in some specialized skills which display depth and breadth within a single application OR several applications/technologies.
Troubleshoots intermediate to advanced problems and recommends appropriate actions.
Provides support case/ JIRA follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues.
Manages customer expectations and competing priorities.
Conducts research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned.
Uses written communication skills to update case documentation as well as using, modifying, and creating knowledge base articles.
Escalates issues and works directly with Products/ Engineering to resolve complex support problems.
Proficiency in applications like, Atlassian (JIRA), Confluence, AWS, SFTP, Integrations, Single Sign-On (SAML), Admin Client, I-9, Workforce Monitoring
Strong experience with MS SQL Server & SQL based application Maintenance and support - Operations (Tier 2 Support) experience in large-scale, distributed systems running 24/7/365
Solid understanding of integration technologies such as APIs (REST, SOAP, XML, JSON, Web Services).
Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues efficiently.
Excellent communication skills and the ability to work collaboratively with both technical and non-technical teams.
Detail-oriented, with strong organizational and multitasking abilities
Proven experience in application or production support, preferably in a role focused on application support.
Familiarity with database technologies (SQL, MongoDB).
Basic understanding of HTML debugging and XSLT transformations.
Experience with ITIL-based support processes or service management tools (e.g., ServiceNow, Jira).
What Are You Waiting For? Apply Today!
You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary range for this position is approximately $55,000-75,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
United States Equal Opportunity Employment:
First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
$55k-75k yearly Auto-Apply 4d ago
IT Helpdesk Support
Flywheel Software 4.3
Remote job
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!
Job Description:
The IT Help Desk Support position plays a crucial role in providing technical assistance and support to employees for computer systems, encompassing both hardware and software. They also take on the responsibility of remotely troubleshooting issues through diagnostic tests. We are seeking a candidate with a positive mindset, a can-do attitude, and a strong willingness to assist.
Monthly Compensation: 1,100 USD
Responsibilities include, but are not limited to:
•Training other staff members in troubleshooting and diagnosing problems.
•Installing or changing the software to fix issues.
•Following up with employees to ensure full resolution of issues.
• Respond to and resolve user inquiries and issues related to computer systems, hardware, and software.
•Identifying and suggesting possible improvements in procedures.
•Providing accurate information on IT tools, products, or services.
•Dispatching unresolved issues to the next level of support.
•Remote troubleshooting and diagnosing problems.
•Walking the users through a problem-solving process, they need to work efficiently.
•Resolving problems with networks and other computer systems.
•Writing, editing, and revising documentation for new and updated software and hardware.
Requirements:
A degree in Information Technology or a related field (certification in a related field is a plus).
At least 1 year of experience in a technicalsupport role.
Customer-oriented attitude with the ability to work well in a team.
Strong knowledge of computer systems, hardware, and software.
An openness to learning new technologies.
Advanced or native-level English skills (written and spoken).
Your own reliable and updated PC, a headset, and good internet speed (at least 30mb/s).
Skills
Problem-solving.
Analytical thinking.
Teamworking.
Assertive communication.
Interpersonal skills.
Time Zone: EST
Schedule: 8:30 AM to 5:30 PM
Work Shift:
8:30 AM - 5:30 PM [EST][EDT] (United States of America)
Languages:
English, Spanish
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
$35k-65k yearly est. Auto-Apply 40d ago
Part Time Information Technology Help Desk Technician
Valor Network 4.5
Remote job
Job Title: Information Technology Help Desk Technician
Job Classification: Nonexempt
Summary: Provides support to end users on a variety of issues for multiple offices by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.
1. Provides customer support for resolution of operational issues as they arise during daytime, evening and overnight shifts.
2. Team member of the call center assisting users with completing functions.
3. Effectively troubleshoots Level 1 technical issues.
4. Resolves or escalates problems to management as needed.
5. Documents, tracks and monitors IT and communications problems to ensure a timely and complete resolution.
6. Maintains a strong working knowledge of supported systems and workflow procedures and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.
7. Trains users in learning new company-provided applications and assists in problem solving for applications issues.
8. Assists with setup of accounts for users.
9. Provides support with documentation, write up instructions, and procedures.
Qualifications:
This position is part time with the required hours of 1 p.m. - 9 p.m. EST, Monday thru Sunday. Candidate must be available to work 1 p.m. - 9 p.m. EST, Monday thru Sunday including holidays and weekends.
To perform this job successfully, an individual must have strong customer service skills, positive proactive personality and is able to perform basic troubleshooting.
Education/Experience:
High school degree, additional education is encouraged. Prior customer service or information technology experience.
Special Skills:
Verbal communication skills
Customer service oriented
Team player
Work Environment:
Work is performed remotely on a computer workstation.
Physical Requirements:
Sitting
Keyboarding
Speaking
Vision for Computer Use
Pay Range: $20-25 per hour
$20-25 hourly 3d ago
Logistics Technology Support Specialist
Midwest Veterinary Supply, Inc. 4.0
Remote job
Midwest Veterinary Supply is seeking a full-time Logistics Technology Support Specialist for our Lakeville, Minnesota corporate office. This is a remote role, with the ability to spend up to 10% time traveling to our Distribution Center locations and onsite at our Lakeville Corporate location.
Job Summary :
The Logistics Technology Support Specialist will support distribution operations by assisting in the design, testing, and implementation of warehouse management system changes. Additionally, the Logistics Technology Support Specialist will analyze data and information from many sources to ensure visibility is provided to management in order to make quality business decisions. This role will provide problem resolution leveraging the Jira ticketing system.
Essential Job Functions :
Work with the System Developers, Logistics Management, and other members of the Warehouse Management System maintenance and upgrade team to generate test data and execute specific scenario requests and provide detailed feedback based on results and findings.
Apply analytic methods or tools to understand, predict, or control logistics operations or processes.
Confer with logistics management teams to determine ways to optimize service levels, maintain supply-chain efficiency, or minimize cost.
Provide guidance, support, training, and feedback to operations staff across all facilities relating to new projects, upgrades, and ongoing maintenance or development.
Monitor inventory transactions at warehouse facilities to assess receiving, storage, shipping, or inventory integrity.
Work with logistics management to identify areas of opportunity to reduce spending and benefit from volume-based discounts.
Work with other departments to gather and assemble relevant data for current projects.
Job Requirements & Qualifications :
Must be able to perform each essential function satisfactorily
A High School Diploma or equivalent (GED) required.
A minimum of two of years of experience in a distribution environment is desired
Ability to read, write and speak English
Ability to read and interpret documents such as safety rules, operating instructions, and procedural manuals
Basic computer skills, ability to operate a Windows-based computer and data entry
Good listening and verbal communication skills to include the ability to demonstrate diplomacy and professionalism
Strong organizational skills
Ability to work well with others and independently
The ability make quick decisions based on sound business logic
Ability to work with Corporate office to achieve mutual goals
Ability to remain flexible and open minded
Cognos version 10.2 or greater is beneficial
Strong written and verbal communication skills
Strong organizational skills and the ability to multitask
Must be self-motivated and able to work independently
Strong customer service skills
Mental & Physical Demands :
Attention to detail to assure accuracy
Regular interaction with people, team-player
Daily deadlines may result in a fast pace of work
Potential for stress related to typical problem resolution processes
Acceptant of constructive criticism and feedback
Continuous use of hands for writing and computer keyboard
Vision: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Use of a telephone - listening and speaking
Ability to work at a desk throughout the day
Job duties and requirements may be subject to modification to reasonably accommodate individuals with disabilities. Requirements are representative of the minimum levels of education, experience and skills required to perform the essential functions of this job. The job description does not constitute a written or implied contract of employment. Midwest Veterinary Supply reserves the right to revise or change job duties and responsibilities as the need arises .
Equipment Used :
Regularly uses typical office equipment including computer keyboard and terminal, telephone, fax and copier.
Work Environment :
This is a remote position. Work is typically performed in an office environment Monday through Friday. Working more than 40 hours per workweek may be required. Travel may be necessary during project planning, implementation, and post go-live phases.
Salary/Benefits :
We offer competitive pay and a comprehensive benefits package including Medical, Dental and Vision insurance, Life and Accidental Death & Dismemberment (AD&D) insurance, Short- and Long-Term Disability insurance, a 401k plan, paid holidays, and Paid Time Off (PTO). Our work environment is business casual and we like to have fun with weekly relaxed dress days, monthly breakfasts and birthday celebrations, and regular events like holiday contests, cookouts, and employee appreciation celebrations.
About Us :
Midwest Veterinary Supply, Inc. (MVS) has provided quality service and merchandise to the veterinary profession since 1961. Our products are distributed from eight branches located in key geographic locations within our trade area. We take great pride in getting our orders out the same day as called in and having the product in the customer's hand the next day. MVS carries products and equipment from most major manufacturers. As we continue to grow, our goal will be, as it has always been, to provide the veterinary profession the very best in service along with quality merchandise at fair and competitive prices.
Midwest Veterinary Supply believes in providing equal employment opportunities for all employees and will not violate any law prohibiting discrimination for or against any employee or applicant for employment on the basis of any characteristic protected under local, state, or federal statute, ordinance, or regulation. To view applicable employment notices, please click here to visit our Careers page. California residents, click here to view the California Consumer Privacy Act Disclosure.
$32k-60k yearly est. Auto-Apply 7d ago
PACS IT Support Specialist
CPSI 4.7
Remote job
Provide PACS Tier I technicalsupport and information regarding the services, products or materials offered by Trubridge EHR in relation to the PACS product. We are looking for a dedicated and customer-focused Remote PACS Support Tier I professional to join our ImageLink PACS team. As a Remote PACS Support Tier 1 Technician, you will be the initial point of contact for our clients, delivering timely and efficient technical assistance. You will provide first-level technicalsupport to clients via phone, email, or chat (ticketing system), ensuring prompt and courteous assistance. Record and track all client interactions, including inquiries, complaints, comments, in the ticketing system, maintaining accurate and up-to-date records of issues and resolutions. Assist clients with installations/updates of PACS software server and viewer applications. Escalate complex or unresolved issues to IT PACS Specialist Tier II or IT PACS Guide Tier III support, ensuring timely and accurate handoff. Collaborate with other IT support staff to identify recurring issues and propose solutions for continuous improvement. Participate in on-call rotation and provide after-hours support when necessary. Your main responsibility will be to troubleshoot and solve PACS-related issues, respond to inquiries, and ensure that clients can work smoothly within the PACS product.
These Goals and objectives are not to be construed as a complete statement of all duties performed; employees will be required to perform other job-related duties as required. Goals and objectives are subject to change.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
TechnicalSupport
$35k-64k yearly est. Auto-Apply 6d ago
Bilingual Help Desk Support
Security Finance 4.0
Remote job
Description Security Finance is Hiring: Bilingual Help Desk Support Location: This position is remote with travel required on a quarterly basis. (Must reside in AL, GA, ID, LA, MO, OK, SC, TN, TX, UT, WI) Security Finance is a trusted leader in the financial services industry, serving communities since 1955 with safe, easy installment loans and income tax preparation. We're looking for a dedicated and customer-focused Bilingual Help Desk Support professional to join our team and provide technical, hardware, software, and operational support to our company-maintained systems and services. As a Remote Bilingual Help Desk Support, you will:
Provide Level 1 remote technicalsupport for hardware, software, and basic operational support for Company-maintained computer systems and services for branch, home office, and mobile company personnel in Spanish and English.
Take incoming calls, addressing system or operational problems and service requests.
Resolve minor technical issues and deliver solutions that meet customer expectations.
Document incidents in the Incident Management System, ensuring accurate tracking and resolution.
Determine initial routing of reported cases.
Report recurring problems or service deficiencies to management.
Assist with electronic setup for new office locations or merged offices as needed.
Perform quality assurance testing and assessment of new software.
Prompt and regular attendance is required.
To be a great fit, you should have:
Bilingual in Spanish (required)
A reliable internet connection (DSL or faster)
A strong customer service orientation with effective verbal and written communication skills
Ability to work professionally with others and maintain composure in stressful situations
Flexibility in work hours
Basic knowledge of computer based systems, tools, and processes as well as basic knowledge of company business processes, policies and procedures
Ability to troubleshooting and remotely installing hardware
High School Diploma or equivalent required
A 2-year technical school degree or equivalent (preferred)
Related technical certifications (preferred)
We offer:
Top-notch training to help you build a solid foundation and excel in your role.
A comprehensive benefits package including medical, dental, life insurance, short- and long-term disability, profit sharing, 401(k) with company matching, and paid sick, holiday, and vacation time.
Community Service opportunities - we actively contribute to charities, local food banks, and educational initiatives.
Career growth potential - we encourage internal growth and provide pathways for advancing careers.
Why Security Finance? We are a proud, community-focused company that has been helping our neighbors since 1955. We offer a welcoming and supportive work environment, where employees are valued and given opportunities to grow. At Security Finance, it's not just about providing financial services-it's about making a difference in the communities we serve. Ready to make a difference? Apply today to join our team!This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate.
$27k-57k yearly est. Auto-Apply 60d+ ago
A - 5/16 - 764156 - Technical Support Specialist -
FHR 3.6
Remote job
*** 100% on-site in Bellefonte, PA to start. LOCAL to Centre County PA Candidates Only - No Relocation Allowed. Candidate is responsible for travel cost to report on-site. All remote work muse be completed in the United States. ***
**Candidate must work EST Business Hours. **
Our direct client has an opening for a TechnicalSupport Specialist position # 764156. This position is for 6+ months, with option of extension, and will be worked 100% on-site in Bellefonte, PA. - Local to Centre County PA Candidates only. (must work EST business hours).
If you are interested, please submit the following:
YOUR CURRENT RESUME
YOUR HOURLY RATE
Below is the job description - Resumes due ASAP -
Description:
The client is seeking a System Administrator 2 to provide tier 1 and 2 helpdesk support.
Onsite work will be located at the agency's Centre County Regional Office:
595 E. Rolling Ridge Dr.
Bellefonte Pa. 16823
The successful applicant must be capable of meeting or exceeding challenging deadlines while performing daily duties that will include:
·Provide Tier 1 and Tier 2 helpdesk support. Support will include hands-on, telephone, and remote support for local and field staff.
·Configure and install personal computers, laptops, and tablets.
·Install approved peripheral hardware to include both networked and local printers, multi-function devices and agency specific hardware.
·Monitors and respond to user created ticket via the agency helpdesk system.
·Provide basic hardware and software training to users related to desktop use and accessing network resources.
·Work towards departmental and project deadlines.
·Document and present recommendations for issue/risk remediation to team leads and managers.
·Other duties as assigned.
Requirements:
Microsoft Windows 11 - 2+ years
Microsoft Windows Server 2019 / 2022 - 1+ year
Microsoft Active Directory - 1+ year
Microsoft Office 365 - 1+ year
Microsoft Endpoint Configuration Manager - 1+ year (desired)
By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.