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What is a technical support coordinator and how to become one
A technical support coordinator manages the whole team that provides customers and clients with service when they are experiencing technical difficulties. Technical support coordinators organize the logistics of a technical support department, such as scheduling technicians, ensuring clear communication with workers in the field, and procuring necessary equipment.
They maintain ticketing systems and manage customer data. However, technical support coordinators do not get to sit back and relax while others do the work. They provide technical support to customers as well, especially if there are complicated issues that more junior technicians cannot resolve. In addition to their organizational skills, they also need considerable technical knowledge.
The most important qualification for technical support coordinators is practical experience providing technical support. Most technical support coordinators start out their careers working as technical support specialists or customer service representatives.
A bachelor's degree is not always required for this position. However, earning one can make it easier to get hired and earn an average salary of $39,145 a year.
What general advice would you give to a technical support coordinator?
Ranganathan Chandrasekaran
Professor and Director of Graduate Studies, University of Illinois
Several businesses have been hit hard by the pandemic, and they have rolled back their offers made to students for internships and jobs. Businesses have also resorted to downsizing and layoffs, and we are likely to see that continue, at least in the near term. However, two sectors that are showing promises of a quick turnaround are technology and healthcare.
It might take many months for the economy to get back on track, but the demand for information systems graduates is likely to grow, as a large number of businesses have turned to increased use of technology in this pandemic period. As more companies go digital, we need more professionals to manage the remote-work, technological infrastructure and meet the other demands of the business. Students pursuing education in information systems, computer science, and healthcare are going to be in greater demand.
On the positive side, the uncertainties induced by the pandemic have also helped students to prepare themselves better for a tougher job market. I found many students rise up and use the lockdown period to have a serious introspection and invest their time and effort in upgrading their knowledge and skills. The internship drought and rescinding of job/internship offers brought their dreams crashing down, but I found several students to quickly get over their disappointments, and engage in improving their skillsets utilizing the pandemic lockdown as an opportunity. I am aware of many students, especially in the information systems disciple, who spent time doing online courses, completing certification programs, and take up DIY projects on data analysis, developing analytical and forecasting models, and visualization of various aspects of the pandemic. The pandemic has resulted in massive amounts of data, released by several organizations worldwide, that have provided a stimulant for students to indulge in DIY-projects. I had several students approach me over summer to do some projects, and we have done some interesting projects using public datasets related to COVID-19.
Avg. Salary $41,092
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 10.54%
Black or African American 12.91%
Hispanic or Latino 15.02%
Unknown 5.30%
White 55.82%
Genderfemale 42.93%
male 57.07%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Technical support coordinator career paths
Key steps to become a technical support coordinator
Explore technical support coordinator education requirements
Start to develop specific technical support coordinator skills
Skills Percentages Customer Service 12.59% Phone Calls 10.14% Excellent Interpersonal 5.45% Remedy 4.48% Customer Satisfaction 4.46% Complete relevant technical support coordinator training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New technical support coordinators learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a technical support coordinator based on U.S. Bureau of Labor Statistics data and data from real technical support coordinator resumes.Gain additional technical support coordinator certifications
More About CertificationsTechnical support coordinator certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific technical support coordinator certification, having one may help you stand out relative to other applicants.
The most common certifications for technical support coordinators include Network 5 Certification and Microsoft Certified Desktop Support Technician (MCDST).
Research technical support coordinator duties and responsibilities
- Manage organizations ticketing queue and assign tickets as per establish SLA guidelines.
- Support IBM base PCs and MacIntosh systems.
- Monitor and maintain office network, servers and client PCs.
- Create and maintain clear and accessible VPN records and other documentation.
Prepare your technical support coordinator resume
When your background is strong enough, you can start writing your technical support coordinator resume.
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Apply for technical support coordinator jobs
Now it's time to start searching for a technical support coordinator job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first technical support coordinator job
Are you a technical support coordinator?
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Average technical support coordinator salary
The average technical support coordinator salary in the United States is $41,092 per year or $20 per hour. Technical support coordinator salaries range between $28,000 and $59,000 per year.
What am I worth?
How do technical support coordinators rate their job?
Technical support coordinator reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
I enjoy the challenges and learning new things . Technology is always evolving.
Customer is unwilling to provide you with necessary information in order to assist them.
Updated January 8, 2025
