Find The Best Technical Support Coordinator Jobs For You

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Average Salary
$53,828
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
59,414
Job Openings

Technical Support Coordinator Careers

A technical support coordinator manages the whole team that provides customers and clients with service when they are experiencing technical difficulties. Technical support coordinators organize the logistics of a technical support department, such as scheduling technicians, ensuring clear communication with workers in the field, and procuring necessary equipment.

They maintain ticketing systems and manage customer data. However, technical support coordinators do not get to sit back and relax while others do the work. They provide technical support to customers as well, especially if there are complicated issues that more junior technicians cannot resolve. In addition to their organizational skills, they also need considerable technical knowledge.

The most important qualification for technical support coordinators is practical experience providing technical support. Most technical support coordinators start out their careers working as technical support specialists or customer service representatives.

A bachelor's degree is not always required for this position. However, earning one can make it easier to get hired and earn an average salary of $39,145 a year.

There is more than meets the eye when it comes to being a technical support coordinator. For example, did you know that they make an average of $25.88 an hour? That's $53,828 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Technical Support Coordinator Do

There are certain skills that many technical support coordinators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be a technical support coordinator, we found that a lot of resumes listed 18.2% of technical support coordinators included customer service, while 9.4% of resumes included technical support, and 8.9% of resumes included phone calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the technical support coordinator job title. But what industry to start with? Most technical support coordinators actually find jobs in the technology and manufacturing industries.

How To Become a Technical Support Coordinator

If you're interested in becoming a technical support coordinator, one of the first things to consider is how much education you need. We've determined that 49.7% of technical support coordinators have a bachelor's degree. In terms of higher education levels, we found that 6.6% of technical support coordinators have master's degrees. Even though most technical support coordinators have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a technical support coordinator. When we researched the most common majors for a technical support coordinator, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on technical support coordinator resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a technical support coordinator. In fact, many technical support coordinator jobs require experience in a role such as customer service representative. Meanwhile, many technical support coordinators also have previous career experience in roles such as senior customer service representative or technical support specialist.

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Average Salary
$53,828
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
59,414
Job Openings

Technical Support Coordinator Career Paths

Top Careers Before Technical Support Coordinator

Top Careers After Technical Support Coordinator

Technical Support Coordinator Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Technical Support Coordinator

Technical Support Coordinators in America make an average salary of $53,828 per year or $26 per hour. The top 10 percent makes over $80,000 per year, while the bottom 10 percent under $35,000 per year.
Average Salary
$53,828
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Best Paying Cities

City
ascdesc
Average Salarydesc
New York, NY
Salary Range45k - 72k$58k$57,757
Ontario, CA
Salary Range36k - 63k$48k$48,433
Houston, TX
Salary Range36k - 62k$48k$47,599
Memphis, TN
Salary Range31k - 51k$40k$39,995
El Mirage, AZ
Salary Range30k - 51k$40k$39,541
Terre Haute, IN
Salary Range28k - 45k$36k$35,749
$28k
$72k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Coordinator 1, Technical Product Sales-Business Support
Coordinator 1, Technical Product Sales-Business Support
Comcast
Comcast
01/25/2021
01/25/2021
$36,41801/25/2021
$36,418
IT Support Coordinator
IT Support Coordinator
Randstad
Randstad
01/21/2021
01/21/2021
$41,74001/21/2021
$41,740
Technical Support Coordinator
Technical Support Coordinator
Enterprise Rent-A-Car
Enterprise Rent-A-Car
11/22/2020
11/22/2020
$33,70511/22/2020
$33,705
Technical Support Coordinator
Technical Support Coordinator
Enterprise Holdings
Enterprise Holdings
11/22/2020
11/22/2020
$33,70511/22/2020
$33,705
Technical Support Coordinator
Technical Support Coordinator
Enterprise Rent-A-Car
Enterprise Rent-A-Car
10/28/2020
10/28/2020
$33,70510/28/2020
$33,705
See More Recent Salaries

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Technical Support Coordinator Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Technical Support Coordinator. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Technical Support Coordinator Resume

At Zippia, we went through countless Technical Support Coordinator resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Technical Support Coordinator Demographics

Gender

male

52.1 %

female

43.0 %

unknown

4.9 %

Ethnicity

White

61.3 %

Hispanic or Latino

13.3 %

Black or African American

12.3 %

Foreign Languages Spoken

Spanish

60.5 %

French

9.2 %

Romanian

3.9 %
See More Demographics

Technical Support Coordinator Education

Degrees

Bachelors

49.7 %

Associate

20.9 %

Certificate

14.6 %

Top Colleges for Technical Support Coordinators

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Public

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Public

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Public

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
See More Education Info

Online Courses For Technical Support Coordinator That You May Like

IT & Technical Support Guide to Helpdesk, Desktop & Servers
udemy
4.2
(537)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

[2021] Customer Service 2.0: Learn Digital Customer Service
udemy
4.5
(1,353)

Used by Chase, Intel, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

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Internship
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Top Skills For a Technical Support Coordinator

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 18.2% of technical support coordinators listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Technical Support Coordinator

Some places are better than others when it comes to starting a career as a technical support coordinator. The best states for people in this position are Delaware, New Jersey, New York, and Virginia. Technical support coordinators make the most in Delaware with an average salary of $60,402. Whereas in New Jersey and New York, they would average $60,272 and $55,983, respectively. While technical support coordinators would only make an average of $55,701 in Virginia, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Delaware

Total Technical Support Coordinator Jobs:
416
Highest 10% Earn:
$95,000
Location Quotient:
1.62
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. District of Columbia

Total Technical Support Coordinator Jobs:
466
Highest 10% Earn:
$98,000
Location Quotient:
1.36
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New York

Total Technical Support Coordinator Jobs:
2,859
Highest 10% Earn:
$87,000
Location Quotient:
1.09
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Technical Support Coordinator Employers

1. Verizon Communications
4.7
Avg. Salary: 
$66,549
Technical Support Coordinators Hired: 
1,512+
2. Capital One
4.7
Avg. Salary: 
$72,300
Technical Support Coordinators Hired: 
47+
3. Comcast
4.6
Avg. Salary: 
$52,559
Technical Support Coordinators Hired: 
47+
4. AT&T
4.7
Avg. Salary: 
$67,902
Technical Support Coordinators Hired: 
9+
5. Hewlett-Packard
4.8
Avg. Salary: 
$83,564
Technical Support Coordinators Hired: 
8+
6. Enterprise Holdings
4.3
Avg. Salary: 
$38,139
Technical Support Coordinators Hired: 
7+

Technical Support Coordinator Videos

Updated October 2, 2020