A technical support coordinator manages the whole team that provides customers and clients with service when they are experiencing technical difficulties. Technical support coordinators organize the logistics of a technical support department, such as scheduling technicians, ensuring clear communication with workers in the field, and procuring necessary equipment.

They maintain ticketing systems and manage customer data. However, technical support coordinators do not get to sit back and relax while others do the work. They provide technical support to customers as well, especially if there are complicated issues that more junior technicians cannot resolve. In addition to their organizational skills, they also need considerable technical knowledge.

The most important qualification for technical support coordinators is practical experience providing technical support. Most technical support coordinators start out their careers working as technical support specialists or customer service representatives.

A bachelor's degree is not always required for this position. However, earning one can make it easier to get hired and earn an average salary of $39,145 a year.

What Does a Technical Support Coordinator Do

There are certain skills that many technical support coordinators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

Learn more about what a Technical Support Coordinator does

How To Become a Technical Support Coordinator

If you're interested in becoming a technical support coordinator, one of the first things to consider is how much education you need. We've determined that 57.3% of technical support coordinators have a bachelor's degree. In terms of higher education levels, we found that 7.5% of technical support coordinators have master's degrees. Even though most technical support coordinators have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Technical Support Coordinator
Top Technical Support Coordinator Jobs Near You

Technical Support Coordinator Career Paths

Average Salary for a Technical Support Coordinator

Technical Support Coordinators in America make an average salary of $41,092 per year or $20 per hour. The top 10 percent makes over $59,000 per year, while the bottom 10 percent under $28,000 per year.
Average Technical Support Coordinator Salary
$41,092 Yearly
$19.76 hourly
$28,000
10 %
$41,000
Median
$59,000
90 %

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Technical Support Coordinator Education

Technical Support Coordinator Majors

26.8 %

Technical Support Coordinator Degrees

Bachelors

57.3 %

Associate

24.3 %

Masters

7.5 %

Top Colleges for Technical Support Coordinators

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177

Top Skills For a Technical Support Coordinator

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 18.2% of technical support coordinators listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Choose From 10+ Customizable Technical Support Coordinator Resume templates

Zippia allows you to choose from different easy-to-use Technical Support Coordinator templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Technical Support Coordinator resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Technical Support Coordinator Demographics

Technical Support Coordinator Gender Distribution

Male
Male
57%
Female
Female
43%

After extensive research and analysis, Zippia's data science team found that:

  • Among technical support coordinators, 42.9% of them are women, while 57.1% are men.

  • The most common race/ethnicity among technical support coordinators is White, which makes up 59.7% of all technical support coordinators.

  • The most common foreign language among technical support coordinators is Spanish at 60.5%.

Online Courses For Technical Support Coordinator That You May Like

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Customer Service, Customer Support, And Customer Experience
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Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

IT & Technical Support Guide to Helpdesk, Desktop & Servers
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Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

Technical Support Fundamentals
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This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

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Best States For a Technical Support Coordinator

Some places are better than others when it comes to starting a career as a technical support coordinator. The best states for people in this position are New Jersey, New York, Virginia, and Texas. Technical support coordinators make the most in New Jersey with an average salary of $50,664. Whereas in New York and Virginia, they would average $49,847 and $47,578, respectively. While technical support coordinators would only make an average of $46,394 in Texas, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Nevada

Total Technical Support Coordinator Jobs:
670
Highest 10% Earn:
$67,000
Location Quotient:
1.57

2. New York

Total Technical Support Coordinator Jobs:
2,859
Highest 10% Earn:
$76,000
Location Quotient:
1.09

3. Texas

Total Technical Support Coordinator Jobs:
4,160
Highest 10% Earn:
$72,000
Location Quotient:
1
Full List Of Best States For Technical Support Coordinators

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Top Technical Support Coordinator Employers

Most Common Employers For Technical Support Coordinator

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1IBM$78,747$37.867
2Motorola Solutions$57,072$27.445
3Verizon Communications$45,846$22.046
4Frontier Communications$44,677$21.484
5Capital One$43,794$21.0547
6Comcast$42,627$20.4940
7AT&T$40,439$19.4415
8T-Mobile$40,255$19.358
9Blue Cross Blue Shield of North Carolina$39,735$19.105
10Hewlett Packard Enterprise$39,698$19.097

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