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Become A Technical Support Coordinator

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Working As A Technical Support Coordinator

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $65,000

    Average Salary

What Does A Technical Support Coordinator Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Technical Support Coordinator

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technical Support Coordinator Jobs

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Technical Support Coordinator Career Paths

Technical Support Coordinator
Senior Customer Service Representative Office Manager Account Manager
Senior Account Manager
7 Yearsyrs
Senior Customer Service Representative Office Manager Project Manager
Information Technology Director
10 Yearsyrs
Senior Customer Service Representative Account Manager
Sales Account Manager
6 Yearsyrs
Technical Support Specialist Systems Administrator
Information Technology Manager
7 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Systems Administrator Consultant Lead Technician
Technical Manager
7 Yearsyrs
Business Analyst Project Manager Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Business Analyst Consultant Information Technology Manager
Information Technology Technical Services Manager
9 Yearsyrs
Business Analyst Consultant Senior Systems Analyst
Systems Manager
6 Yearsyrs
Team Leader Project Leader Senior Business Analyst
Implementation Manager
8 Yearsyrs
Team Leader Production Supervisor Quality Control Manager
Technical Services Manager
7 Yearsyrs
Team Leader Department Manager Support Manager
Help Desk Manager
5 Yearsyrs
Information Systems Technician Network Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Information Systems Technician Network Administrator
Information Technology Systems Manager
8 Yearsyrs
Information Systems Technician Analyst Senior Data Analyst-
Data Manager
6 Yearsyrs
Technical Support Engineer Desktop Support Analyst Service Desk Analyst
Service Desk Manager
7 Yearsyrs
Technical Support Engineer Systems Engineer Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Technical Support Engineer Level Senior Technician
Senior Technical Support Specialist
5 Yearsyrs
Network Technician Desktop Support Analyst Service Desk Analyst
Incident Manager
9 Yearsyrs
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Do you work as a Technical Support Coordinator?

Help others decide if this is a good career for them

Average Length of Employment
Technical Expert 3.1 years
Support 1.9 years
Top Careers Before Technical Support Coordinator
Cashier 4.9%
Internship 2.7%
Supervisor 1.8%
Top Careers After Technical Support Coordinator
Cashier 4.1%
Supervisor 3.9%
Manager 2.8%

Do you work as a Technical Support Coordinator?

Technical Support Coordinator Demographics

Gender

Male

49.8%

Female

41.2%

Unknown

9.0%
Ethnicity

White

60.4%

Hispanic or Latino

14.6%

Black or African American

14.0%

Asian

7.1%

Unknown

3.9%
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Foreign Languages Spoken

Spanish

60.5%

French

9.2%

Romanian

3.9%

Russian

3.9%

Italian

3.9%

Portuguese

2.6%

Chinese

2.6%

Zulu

1.3%

Vietnamese

1.3%

German

1.3%

Cantonese

1.3%

Hebrew

1.3%

Urdu

1.3%

Carrier

1.3%

Hindi

1.3%

Tagalog

1.3%

Afrikaans

1.3%
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Technical Support Coordinator Education

Schools

Strayer University

23.4%

University of Phoenix

20.6%

Greenville Technical College

5.0%

American InterContinental University

4.8%

Middle Tennessee State University

4.4%

University of Houston

3.8%

Webster University

3.2%

University of Maryland - University College

3.2%

Pennsylvania State University

3.0%

Texas Southern University

3.0%

Bellevue University

3.0%

Capella University

3.0%

University of South Carolina - Columbia

2.8%

Pima Community College

2.6%

Arizona State University

2.6%

Alabama A & M University

2.6%

University of Arkansas at Little Rock

2.4%

Midlands Technical College

2.4%

Clemson University

2.4%

ITT Technical Institute-Greenville

2.2%
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Majors

Business

28.6%

Computer Science

9.8%

Information Technology

8.7%

Computer Information Systems

8.7%

Electrical Engineering

4.3%

Computer Networking

3.9%

Communication

3.7%

Psychology

3.5%

Management

3.4%

Human Resources Management

3.2%

Marketing

2.8%

Project Management

2.7%

General Studies

2.4%

Information Systems

2.4%

Accounting

2.4%

Criminal Justice

2.3%

Finance

2.2%

Computer Technical Support

1.9%

Education

1.7%

Management Information Systems

1.6%
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Degrees

Bachelors

39.9%

Other

23.6%

Associate

15.8%

Masters

14.9%

Certificate

4.4%

Diploma

1.0%

License

0.3%

Doctorate

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$65,000
View Detailed Salary Report
$40,000
Min 10%
$65,000
Median 50%
$65,000
Median 50%
$65,000
Median 50%
$65,000
Median 50%
$65,000
Median 50%
$65,000
Median 50%
$65,000
Median 50%
$107,000
Max 90%
Best Paying Company
Millennium Physician Group
Highest Paying City
New York, NY
Highest Paying State
New Jersey
Avg Experience Level
3.2 years
How much does a Technical Support Coordinator make at top companies?
The national average salary for a Technical Support Coordinator in the United States is $65,892 per year or $32 per hour. Those in the bottom 10 percent make under $40,000 a year, and the top 10 percent make over $107,000.

Real Technical Support Coordinator Salaries

Job Title Company Location Start Date Salary
Marine Field Support Technical Coordinator CGG Services (U.S.) Inc. Houston, TX Sep 21, 2015 $77,210 -
$82,567
Field Support Technical Coordinator Piedmont Healthcare Atlanta, GA Jan 15, 2013 $67,000 -
$77,000
Technical Support Coordinator (GMP Network) U.S. Cosmetics Corporation CT Oct 12, 2011 $63,000
Marine Field Support Technical Coordinator CGG Services (U.S.) Inc. Houston, TX May 02, 2016 $59,779 -
$82,567
Technical Support Coordinator Eastcom Inc. Ontario, CA Nov 30, 2011 $50,000
Technical Support Coordinator Eastcom Inc. Ontario, CA Nov 30, 2011 $50,000

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Top Skills for A Technical Support Coordinator

  1. Customer Service
  2. Technical Support
  3. Trouble Shooting
You can check out examples of real life uses of top skills on resumes here:
  • Provided excellent customer service to end-users via telephone and email.
  • Coordinated and supervised the allocation of both facility and human resources in response to investigator requests for technical support.
  • Provided support for trouble shooting PC Operating systems specifically Device Manager and TCP/IP configuration.
  • Implemented a Customer Survey: Random telephone calls to Customers once a week regarding Technical Support Level of Service.
  • Provided assistance with verification of provisioning and diagnose device or Network issues.

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