A technical support coordinator manages the whole team that provides customers and clients with service when they are experiencing technical difficulties. Technical support coordinators organize the logistics of a technical support department, such as scheduling technicians, ensuring clear communication with workers in the field, and procuring necessary equipment.
They maintain ticketing systems and manage customer data. However, technical support coordinators do not get to sit back and relax while others do the work. They provide technical support to customers as well, especially if there are complicated issues that more junior technicians cannot resolve. In addition to their organizational skills, they also need considerable technical knowledge.
The most important qualification for technical support coordinators is practical experience providing technical support. Most technical support coordinators start out their careers working as technical support specialists or customer service representatives.
A bachelor's degree is not always required for this position. However, earning one can make it easier to get hired and earn an average salary of $39,145 a year.