A technical support coordinator manages the whole team that provides customers and clients with service when they are experiencing technical difficulties. Technical support coordinators organize the logistics of a technical support department, such as scheduling technicians, ensuring clear communication with workers in the field, and procuring necessary equipment.
They maintain ticketing systems and manage customer data. However, technical support coordinators do not get to sit back and relax while others do the work. They provide technical support to customers as well, especially if there are complicated issues that more junior technicians cannot resolve. In addition to their organizational skills, they also need considerable technical knowledge.
The most important qualification for technical support coordinators is practical experience providing technical support. Most technical support coordinators start out their careers working as technical support specialists or customer service representatives.
A bachelor's degree is not always required for this position. However, earning one can make it easier to get hired and earn an average salary of $39,145 a year.
There is more than meets the eye when it comes to being a technical support coordinator. For example, did you know that they make an average of $25.88 an hour? That's $53,828 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many technical support coordinators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
When it comes to the most important skills required to be a technical support coordinator, we found that a lot of resumes listed 18.2% of technical support coordinators included customer service, while 9.4% of resumes included technical support, and 8.9% of resumes included phone calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the technical support coordinator job title. But what industry to start with? Most technical support coordinators actually find jobs in the technology and manufacturing industries.
If you're interested in becoming a technical support coordinator, one of the first things to consider is how much education you need. We've determined that 49.7% of technical support coordinators have a bachelor's degree. In terms of higher education levels, we found that 6.6% of technical support coordinators have master's degrees. Even though most technical support coordinators have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a technical support coordinator. When we researched the most common majors for a technical support coordinator, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on technical support coordinator resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a technical support coordinator. In fact, many technical support coordinator jobs require experience in a role such as customer service representative. Meanwhile, many technical support coordinators also have previous career experience in roles such as senior customer service representative or technical support specialist.